AT&T Wireless

Location

140 F Street

Hours

Mon-Fri: 10am-8pm; Sat 10am-7pm; Sun 11am-6pm

Phone

(530) 753-2093

Website

http://www.wireless.att.com

The AT&T Wireless retail store is where you go to buy a new phone or phone accessories. You can also pay your bills there.

It was formerly a Cingular Wireless store (back when it was located in the Davis Commons). Cingular was originally called Pacific Bell Wireless. AT&T wireless was another wireless company, but it merged with SBC and adopted the Cingular name. Later SBC acquired AT&T and adopted the AT&T name. After adopting the AT&T name, SBC changed the name of Cingular to AT&T Mobility. The AT&T logo was changed to lower case after SBC took over the company. Either way, you could buy a cellular phone from them.

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Comments:

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2008-02-07 22:22:12   I have been to this store a few times over the years. The salespeople that I have seen here know very little about cell phones, but many of them act like they know everything important to be able to sell you service. For instance, when I asked about problems with reception at my house, a sales clerk kept saying that newer and fancier cell phones are better in every respect. She wanted me to spend more money rather than less, but her advice was bad. Sometimes more expensive phones only have more gadgets instead of better reception; in fact sometimes the gadgets outright degrade reception. It's hard to trust this store given all of its glib and glitz.

—GregKuperberg

2008-03-11 17:23:30   Please please please do your own research before coming here for a new phone. They know VERY little about the cell phones themselves, just trained to bullshit their way into a sale. —Dyavrom

2008-03-18 11:58:30   I really like this store. They were very helpful to me about everything. —elliottPollard

2008-08-17 15:28:02   These people are rude and incompetent, every time I go there I leave feeling furious —realitycheck

2008-11-07 16:51:18   they seemed pretty nice when i went, didn't try to push any products or anything. there were a million people working for some reason, like 10, a lot for such a tiny store...maybe because it was halloween and there was a lot of traffic? —MiranPark

2009-01-27 13:19:29   I was going to go to Mike on F street because the comments left on his store were good and these here were bad. But they fixed my phone for me and were really really nice. I guess the workers are learning everyday. My voice mail was not working, but now it is! —chand3123k

2009-01-28 21:10:12   I waited around for 15 minutes, and none of the employees seemed interested in helping me. Looks like I'm heading to Woodland to buy my new iPhone. —luxembourg

2009-04-20 17:45:11   I went there the other day... two things... 1) You are right.. I asked multiple times what phone would be the best for what I wanted... and it took quite a long time for them to finally come up with one that I didnt come in wanting to see (neither of which I liked). So, yes I agree, not very knowledgeable on phones and their products. I didnt think they had a very large selection either.

2) If you are a student or UCD employee, you may want to order online and get your discounts. I am not sure what students have, but employees get 15% off their monthly bill and 25% of products. —aolstad

2009-05-03 11:38:49   The employees here don't know much about cell phones. I came in because I was getting errors on my phone and the guy behind the desk insisted I try ABC when I HAD DONE SO A MILLION TIMES. He wasn't listening to what I was saying and assumed I was doing it wrong somehow. "No, you should probably go home, do ABC again and come back and tell me how it went." "You can't do it here?" "No, sorry." What a !#@%. So I go home and just wipe clean my phone. Worked as good as new after that. Bottom line is, I would not recommend coming to this place if you need help with phone malfunctions. —strawberry

2009-06-22 18:04:20   Went to buy the $99 iPhone plan today, and I believe Marco was his name, was quite helpful as soon as we walked in the door. Broke everything down in the bill and paperwork with the trusty help of a pink highlighter. no problems. —patrick82

2009-06-23 00:23:41   Was not initially greeted when I walked into the store, which i actually appreciated. I knew what I wanted and was worried I would be bombarded with sales techniques. Stood in line for 20 minutes while 2 customers in front of me were activating their phones. This took some time as they were pretty much reading the manual to the customer word for word. Employees at the counter saw me waiting and didn't apologize for the wait or say anything to me, actually. Other employees without customers walked right past me. Perhaps an off day. —EricaMacGregor

2009-07-01 19:03:56   It took me 6+ hours to transfer me to i-Phone. The store sales person activates someone else's number on my i-phone (!!!!) after 3 hours, then it took me 1 hour to explain the issue to AT&T customer (dis)service, and then another 2 hours to rectify the problem in the store. —Mishra

2009-07-13 21:11:33   First of all, 30 min waiting time, AT LEAST. They are RUDE RUDE RUDE. Don't waist your time going there. Go somewhere else if you don't want them to be rude with you. It seems like they are doing us a favor. Today I felt so bad that I had to leave the store and left my husband with the representative. This guys easily noticed that we were not native speakers (which is not a big deal, as long as we can communicate I think is okay), then he started speaking very fast and cutting some words. I thought that way to speak was not appropriate since he is in a 'work environment'. He hit my limit when he asked "wha kin plan tex u wan" (sounded more or less like this), we couldn't get what he was asking in this so well constructed sentence. Then we asked: "could you repeat that?". He repeated the same way as the first time. We couldn't get that again. Then the third time, this guys was irritated b/c he need to repeat. Come on! Improve your diction, do not speak with clients as it was a 'rap'.
I don't blame him, I blame the management of the store. They didn't even apologize for the waiting time.

—eipp

2009-08-17 17:43:01   Easily my worst AT&T experience ever. I was having software issues on my Blackjack (a similar issue that I had with a different phone about 2 years ago, which the AT&T employees at a different location were able to quickly and politely resolve), so I waited about 25 minutes for an extremely greasy looking employee to finally help me. When I explained my issue he did nothing but take out the battery, put it back in, and tell me my phone is broken and I need to buy a new one. When I asked what gave him the idea the hardware was messed up, he told me tried to open my text messages but nothing would happen (the exact issue I brought my phone in for). He then proceeded to chastise me for not having insurance on it, and told me repeatedly that there was nothing I could do except buy a new phone. He was hesitant to answer any of my questions not related to a sale and was extremely rude with me the entire time. —JarrodMG