Big O Tires

http://bigotires.com

See Also: Automobile Repair.

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The name of this place tends to make Computer Science students chuckle. hint   Hmm... makes me chuckle too, but for a different reason —CovertProfessor

2005-12-16 09:42:47   They use to have really nice customer service but last time (and final time) I went, they refused to rotate my tires unless I purchased a whole new set. —JoAnnaRich

2006-07-24 08:44:00   Generally an OK place to go if you've got the time to wait. Suspect it's because of name recognition. Too bad there isn't anything to do close by while your waiting. Small lot so they generally discourage leaving the car there. —UsetheForce

There is a small nursery next door if you're into plants... —AlexPomeranz

2006-09-22 16:49:15   Big O really sucks. I brought in a flat tire after work to see if they could repair it and went back 24 hours later, and they hadn't even looked at the thing. —GradyHamilton

2006-09-24 14:22:09   Actually you can take a short walk to 7-Eleven to get a Slurpee. —JoeyBennett

2006-11-13 13:49:15   I think their customer service is great. I never have to wait more than an hour (Slurpee time!) for them to finish up. When a used tire I had bought there got a flat they fixed it for free no problem, no hassle. I reccomend it! —ElisaMaassen

2007-02-05 17:14:47   One of my front tires was losing air through a wheel weight, so I took it to Big O. They fixed the problem for free because they had installed new rear tires on my car a few months back. Not a bad deal. —NerdUp

2007-05-02 19:35:23   I have been to Big O for so much stuff because I got my tires there and you get free rotations and stuff after you purchase from them. Every single time I have gone in the past year (4 times)something is wrong after they work on it. It is so frustrating. If I were you, ask them to TEST DRIVE your car before you pick it up. They do not double check and something always goes wrong after they work on it. They are nice but they really need to figure out what the heck they are doing. —lisah

2007-11-07 14:08:44   Called today to check prices on tire rotation and balancing. Big O will rotate and balance all four tires for $40. —MattVanGundy

2007-12-03 05:33:52   This shop has got to be the worst tire shop I have ever been to. I tried to mount a set of tires at my shop, but I could not do it because of the tire compound. I took it to Big O because they have much more experience in this area, but the worst attitude of any shop I have ever been to. I was charged nearly 30% more than I have been before for mounting the same set of tires on the same set of wheels. Why? because Big O does not care if you have been there multiple (4+) times and contributed to their success in Davis. I was quoted a price on the phone, which was a different price that I was quoted when I got there, which was a different price than what they thought they should have charged me. I spoke with the manager and he would not even walk up to me. He simply stood in the doorway telling me there was nothing he could do about the price and to not bring my wheels back to the store. They also would not take my coupon that I got off their website. The unprofessional attitude is a HUGE thumbs down in my book. I will never go to this Big O or any Big O for any of my tire mounting. If I had not been a college student, I am sure he would have treated me differently, but that is my own observation and opinion. WILL NOT GO BACK, EVER. —AlexKang

2008-07-06 03:01:50   I called around and Big O had some of the best tire prices around and they were really good about dealing with my half dozen phone calls. I worked with John and was really happy. I will be going there again SOON to get tires for my better half's car. —SeanMartir

2008-10-15 16:42:12   I don not recommend this place. THEY ARE LAZY AND TAKE ADVANTAGE IF YOU'RE FEMALE. I had a popped my back tire and needed a replacement. So I purchased 2 replacement tires, thinking they would go in the front (like other tire shops do) and have the front tires moved to the rear. They failed to do that and when I went in asking why, they failed to explain and just said that's normal procedure. Anyway, I was running late to class so I didn't argue. Point is: I highly recommend to go elsewhere. —beabeck22

2008-10-31 19:30:11   Reasons Not to go to Big (N)O

1. Their prices are more inflated than their tires. Seriously; I had to return as soon as I drove off the lot after a service — my tire was low.
2. Its a new crew than from previous years. These new ones treat me like I am stupid and incompetent. I'm a lawyer.
3. Plan on making a return trip soon after your service. That sticker on your windshield may as well read: 10 miles to next service. They work is not always perfect.
4. Unless your child is familiar with crude conversations and cussing, don't make the same mistake I did. The workers can be heard from the wait area.

I recently came in on a hectic day at Big O knowing that I was due for some new tires. When you purchase Big O Tires, as I have done in the past, they come with the free rotation, and such, to keep the excellent warranty valid. Though I was not perfect, I did come in consistently. I was told the previous time that the next time I would need new tires. I came in prepared. I had a Costco price and was confident my local Big O would match it to earn my local business. I also had a quote given to me a year ago, about the time I was told I would need new tires next rotation. I skipped some. (Its an old car; give me a break.) When I came in about 5 weeks ago, it was a new crew. I was greeted by the manager, I can't remember if his name was Don or Jon, and I told him my situation. He looked at my tires and agreed. He was very friendly at this point. I was glad to have gotten Ted's (the owner) right hand man. I gave him my information which he entered on to a computer. That was new. Then, after typing a lot, he told me it would be $650 and change. It was much higher than the other quotes. I tried to haggle and he became seemingly angry. He spoke very assertively, it was a little aggressive. I mentioned Costco and it seemed to frustrate him. I also said the price was much different a year ago. He explained tires have become much more expensive. When haggling did not work, I simply asked for cheaper tires. He said that was all he had in stock today. I was almost glad, I was so dissatisfied with the service. I left and he said, "Have a good day". I called back the same day. This time I got a different guy. Over the phone I was quoted Avid Touring tires from Yokohama at 89.99 a tire, for a total. Asked if it could be installed today, I was told yes. Needless to say, I said "Have a nice day." Hung up. And went to Goodyear. Ending an 8 year relationship. It hurt. But it became abusive. I had to leave. Hah. Anyway, thats my experience and advice. —CLymrik

2009-06-27 16:48:19   Ultra shady place! DO NOT GO! I've bought tires from twice and both times I had to replace the tires I got from them after only two weeks. The tires were of poor quality. Never going back there again. I recommend you avoid this place. —techguy201

2009-07-17 17:16:32   Never go to Big O Tires in Davis. Took my Tahoe in for alignment and get a phone call - you need new tires. Yeah, I know, I5 told them - I'm selling this car and I decided to sell it as is. They tell me it is "dangerous" to drive it like that and did not do my alignment. I go to pick up my truck and they put my damn spare on and charged me $25 for that. My own damn spare!! Any monkey can do that in 10 minutes and it takes 2 hours for me to make 25 bucks after taxes. My tire was not "dangerous" as they said when I checked it out so I had to pull my spare off and put my wheel back on so I can sell my truck - as is - needing tires (My choice, big o!!) Screw Big O they were just trying to come up on my hard earned dollars. Damn monkeys!! —nterider

2009-08-18 13:24:47   I went there today for a wheel alignment on a nine year old truck. It has never had an alignment done. I was quoted a very low price. The gentleman told me it was not uncommon for nine year old trucks to need some of the wearing parts changed out when doing a front end alignment. I agreed and prepared for bad news. They got right to the job and aligned the wheels. (It should be noted I also asked them to do some other minor adjustments on non-wheel related equipment.)

When the job was finished, the manager advised me they noticed some slight wear to those components, but none needed to be replaced. I was charged exactly what they estimated. Furthermore, they took care of the other things I asked them to do and did not charge me a penny for the additional services.

I made it a point to speak with the manager. I told him I appreciated that they didn't "run the bill up" on me. I told him I was fully expecting them to say I needed to "replace this or that", and, because I don't know anything about front end alignments, I was prepared to break out the check book.

Too often you find auto service shops to be rip off joints. When I find one that easily could have, but didn't rip me off, I'm happy to tell them I appreicate it.

They've earned my business. I'll be back again soon. —Soldier

2009-11-02 20:37:41   These guys are great. The owner helped me and saw to it that some problems I had had with tires in the best wouldn't be an issue this time around. He also had the the warehouse delivery person turn around en route to pick up my tires so I had same-day service. I'd go back here in a second and recommend this place for straight-forward and trustworthy service. —RMG

2009-11-16 20:23:42   I had a pretty good experience at Big O I did some shopping around and I couldn't believe everyone (including Big O) was asking about $80 out the door to replace a single tire. I told everyone they were crazy for asking so much and no one said anything different until I called Big O. I went to Big O because they were the only ones who presented other options (ie used tires, different size tires If I could afford to replace all four ect ...) —KMEvans