Bistro 33/Discussion on Reservations


Here is a discussion from 2006 regarding large reservations at Bistro 33. Other comments left in 2006 can be viewed on Bistro 33/2006 Reviews and more recent reviews can be viewed on the entry.

Extremely verbose but germane discussions

WARNING TO ALL READERS: On Wednesday evening a group of four girlfriends and I went to the Bistro for a friend's birthday with dinner reservations at 6:15. Arriving on time, the hostess told us there would be a 10-15 minute wait for a table outside; it took 25 minutes while a large party of 10+ and a party of 2 (all of whom arrived after us) were seated. Once at our table our waitress got us our drinks and took our order, however ONE AND A HALF hours later (at 7:45) after making 2 inquiries with a hostess who ignored us, we were told our dinner would be out immediately along with the manager per our request. When the salads, sandwiches, and my small appetizer of fries finally arrive along with the manager (Kurt) we explain how rude it was to have such a long wait for seating, attention, and food at 6pm on a Wednesday. Unapologetically he cuts my friend off with, "I don't get it? What are you trying to say?" What my party and I were trying to communicate was that we have never been treated so poorly in any other establishment in Davis and we deserved no such treatment; we will be pursing this matter through the proper channels. So therefore I would like to warn all readers that this second rate, poor excuse for a restaurant does not deserve your business, the management was rude, the service inept and I hope no one else will have to suffer such treatment. STAY AWAY.LisaBeth

It should be noted that Drew Kyler posted an extremely offensive Bistro ad on myspace against a backdrop of near naked women to promote the restaurant. BTW, don't delete this comment again, I will re-add it.

WHAT MR.KYLER FAILED TO ACCOUNT FOR: First and foremost I would like to say I am pleased to know that employees from the establishments in the area read this website and try to account for the opinions posted on this site. However, Mr. Kyler’s account of the evening was faulty and blatantly false in many points. Although, I am sure Mr. Kyler was at the restaurant the evening in question he was neither at my table, nor present during the inquiries with the hostesses, waitress nor with Kurt. To begin, this was the first time any of our party had been to the Bistro 33 and when we made reservations we were never offered or told that patio seating was even an option, thus when we arrived we did make a change. Second, although the manager Kurt may be gracious and helpful to others he was everything but so to our party. After speaking twice to the waitress and hostesses, Kurt came to our table and offered no apology (a fact to which I have four people attesting to) and where Mr. Kyler was not present. My party and I were willing to stay had we been offered an explanation or an apology from management, but our final decision to leave was based solely on the fact that we were treated rudely by Kurt. Kurt did not go out of his way to accommodate us; again he offered no apology, cut us off during our explanation, failed to see our point (I quote verbatim, “I don’t get it? What are you trying to say?”) and offered us no compensation what so ever. He never offered us to compensate the price of our meal as Mr. Kyler states, because had he done so we would have stayed due to the fact that is was a friend’s birthday dinner. Finally, although I understand that due to the reasonably warm weather that day a restaurant like the Bistro might experience an influx of patrons wanting to sit on the patio, but waiting till 7:45 pm (the time my party finally received our food before leaving) for two sandwiches, two salads and an order of fries is ridiculous. Our request for good service, or in this case any service, is neither unreasonable nor unjustified and the comments I made were neither vicious nor uncalled for, they are honest and just. I stand by my opinion, and while I appreciate Mr. Kyler’s attention to this matter and his general apology, I maintain that the service was poor and that we were treated unfairly. In all fairness, I do concede two points; 1) the reservations were in fact made for 6:15 pm, I was told 6 pm so that was my mistake (however the wait time was 25 minutes not 10-15 as we were told), 2) the waitress did apologize, but offered us no explanation, or compensation and did leave our party unattended for an hour until we sought her attention (which was when we asked to speak to the management). Having worked in restaurants and in customer service in and outside of Davis I can also understand that mistakes are made, however my point is that I have never experienced bad service of this magnitude (between the hostesses, waitress and management) and I would like to keep others from having their evening ruined by poor service. At this point nothing short of an apology from the management would rectify this situation or change my opinion of this restaurant, however based on recent history I will not hold my breath.

I think if you decide to change your reservation when you get there and request a different table with a large party, you've forfeited your right to a quick table. If you were in a hurry you should have taken the available table. She said 15 minutes and it took 25? Boo hoo. If you've worked in a restaurant then you know all too well it's not an exact science. People camp at tables. Likewise, IF your entire bill was comped you have no right to complain about the service, in my opinion. Free food and drinks for a bunch of people, but you had to wait for it? Boo hoo. Please take a step back and realize how spoiled rotten you must be to complain about such treatment. —JeffSpeckles, NOT an employee of Bistro—

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