Boardwalk Apartments/Talk

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version 81 (2012-02-01 14:46:56 by CovertProfessor)
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version 82 (2012-02-01 14:47:04 by TomGarberson)
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 Michael (or Brian), let's say I'm living in an apartment where my landlord enters without notifying me in advance. Do you think I should be permitted to say anything about it on a place like Yelp or the Wiki? What if the landlord says he didn't enter? What if four different tenants all say they've had the same thing happen, but the landlord says he didn't enter? On the flip side, what happens if a tenant goes around leaving bad reviews for different places, and four different landlords all reply and say the tenant is lying? People who read these websites aren't stupid. If they see a repeat complaint, be it about an individual or about a business, they're going to give it some weight. If they see some silly hyperbole like "evil" and "smarmy", they're probably going to roll their eyes (that's what I did).
 Here's the thing. The wiki gets a lot of information flowing through it, often on controversial topics. We, the people who pitch in and try to keep things working smoothly (all volunteers, by the way), aren't in any position to judge whether something is true or false unless it's pretty blatantly obvious. Some particularly serious accusations (like *ahem* child molestation, theft, or abuse) are given a lot of scrutiny, and if there's much uncertainty they're often removed. But we just aren't in a position to be arbiters of fact. That's why we try to encourage many viewpoints on a page. As CovertProfessor said, responding to criticism is part of being a business owner (a part of life in general, in fact).
 You've already been pointed in the direction of some great resources, including ["Welcome to the Wiki/Business Owner" this page], which I'm guessing you haven't even read. It includes 5 excellent examples of how you can respond effectively and positively to complaints and criticism. That's called customer service. It's not a ''necessary'' part of running a business, but it is a necessary part of running one well (at least when it comes to a consumer's perspective).
 Let's contrast those examples of a good response to criticism with what has happened in this situation. I think you mentioned once that Ali never entered apartments without notice (although if you're not him, how do you know?). You and at least one other representative of the business also deleted the page and vandalized the page. You altered users comments. You or someone there created numerous bogus accounts to leave fake reviews. You've said defamatory things about three different people here on the wiki, by your own admission. You've tried to attack and discredit just about everyone who's responded to you here, never mind the fact that we're all just trying to help find a resolution.
 The fact of the matter is that you've discredited yourself (yourselves? I don't know who all is involved over at your end). Rather than responding in a reasonable, rational way to the complaints that are bothering you, you've gone on the attack. Speaking as someone who knows nothing about what goes on at the apartment complex, it makes it seem more likely that you run a shady operation and less likely that there are just a half dozen people who have some kind of a grudge against you. Tack on the whole thing about the loss of real estate license for a criminal conviction related to Ms. Ghorbanzadeh's real estate practice (possibly the 2004 misdemeanor theft conviction in Sacramento... the license revocation was in 2006 which seems like a slightly long timeline, but not out of the question, and I don't know of (and haven't looked for) any convictions in any other counties), and it just ends up looking bad.
 So here's my advice. Play nice. Do some damage control before you sink your own ship. Do some customer relations. Even if you're faking it, leave some reasonable responses to the complaints. Try to fix the problems, or prevent future problems. Or don't. It's your call. But the way you're approaching this whole thing now just isn't a good idea.
 As it says on the Business Owner Welcome page, the wiki isn't anti-business, but it is pro-consumer. My view at this point is that you do not deal well with customers. I don't know whether any notice violations occurred, but there are enough complaints about it that I think it's at least plausible. I think that those reviews should stay. If you choose to respond to them, great. If not, that's fine, too. But virtually every action you've taken today makes me doubt more and more the notion that those users just have an axe to grind and are inventing stories. --["Users/TomGarberson"]

This page is for discussing the contents of Boardwalk Apartments.

There appear to be some issues regarding this page. This is the place to discuss them!

Summary: sritern and MichaelMikey have great certainty that the comments here are without merit and just chop shop talk. How is Davis Wiki allowed to operate? The page has been restored. [WWW]This comment was left for sritern explaining why the page is being restored. Sritern un-bolded the problem comment on the page, and that was reverted as well, with [WWW]this explanation to Sritern. ... "And that's what happened on Glee!"

Comment copied here from TomGarberson's user page:
2012-02-01 10:45:32   appreciate it as well looking into that user "sbyun" with jabberwocky's direction/I believe it's safe to assume that Davis Wiki/Wiki Spot is here for positive reasons to give the REAL picture of Davis correct? —MichaelMikey

Great, I'm all for providing a great information site on Davis, but there should be guidelines don't you think Tom as there are biases for things left?..For example I can simply say "Tom Garberson, you're such an evil person, why did you steal mary's purse and beat her 7-year old grandkid? Moreover, Tom is a fan of Jerry Sandusky which brings doubts as well..That was such an awful thing, how can you live with yourself?...Now, of course, this is utter non-sense and just bogus and doesn't even make sense, but when people search they'll see "Tom Garberson associated with beating a grandma, kid, and sandusky" and majority of people just draw a conclusion that Tom is a person not associating with, when he in fact can't even defend himself as they'll already have their judgement in place?

Make sense? —MichaelMikey

I agree. For starters, this chat room style is not too credible. Tom Garberson can very well be unfairly associated with things that are incorrect. I'm sorry to say, but that is a fact. We go on trust just cause it is on the internet. That said, user: sbyun has comments every year from years 2007-2010. In fact, this user started the page and has only written personal and negative things. It is a personal hate page towards ali and michelle. Not sure who this is and this is clearly personal vendetta and harassment. Here is the userinfo: [WWW] You can archive if you want to have on file for legal threats should more of this continue. I am not Ali or Michelle.

It seems that businesses talk themselves into more problems than they talk themselves out of. -MikeyCrews

I don't agree with those userss comments addressing you Tom or anybody personally for that matter and was more addressing my issue how these msgs. boards foster these kind of bogus discussions and causes you to now have to even justify with a response since there are no guidelines to this site on cutting out bogus comments...Not trying to bully at all since again from what I see on your page you're a great family man, accomplished individual and upstanding citizen, but so are many other people that this site just serves as a spring board for hateful comments like what we're doing exactly on this conversation huh?

Oh sure WilliamLewis, I just read your question now..sbyun is making a claim that landlord breaks tenant right of having at least 24 hours notice and "he frequently checks in on the apartments and will appear when you least expect it." that's utterly false and just bogus, just like the claims to Tom here, but why is that still up there/have to be justified with a response like Tom has to be here or you in fact what about the posting that reads now that

[defamatory comment removed]

* Not true WilliamLewis, just looking to get my original Q answered why this site allows/encourages hateful/personal attacks and not even properly notify the person targeted such as Tom Gaberson in this case above? Moreover, how does one go about putting a defamatory comment, etc. as this site is rather hard to use? I don't expect to get this answered as just going in circles, good day. —MichaelMikey

At PeterBoulay, this is my original statement exactly, lol, and thank you for elucidating my point where garbage is just spewed here..

In sum, please delete my comments about Tom and anything else hurtful, I'm honestly glad William you deleted that previous comment since I'm a person who promotes peace and respectful dialogue. Again, my relation to these people have no bearing on my argument where I very well can just be a concerned citizen who don't appreciate people having hurtful things said about them..Moreover, I don't like Tom, who again I've never met, being targeted and associated with bad things, and so instead of having him even have to defend his comment, think it should just be removed, but only if these comments about ali/michelle are and many other comments I've seen on this that so much to ask for simple fairness? why should Tom or you William have their name protected, but the innocent person who doesn't know how to operate this site have to suffer? —MichaelMikey

What I think you're missing is that it's longstanding practice on this wiki that, so long as the comments are not personal attacks (and these are not) or contain demonstrable falsehoods (and no one has shown that the claims are false), the comments stay. That way, pages for businesses reflect many different viewpoints about the business, both good and bad. Business owners are encouraged to respond in ways that show their professionalism and customer service — a good response can completely turn around a complaint like that, turning a negative into a positive. In short, you're fighting longstanding wiki practice that has good reasons for being the way that it is, and expecting the rules to be changed for this one case. That is not likely to happen. —CovertProfessor


[defamatory comment removed—stop posting material like that]

I am still waiting to hear which of the comments on the Boardwalk Apartments page are personal attacks that are in any way similar to the attacks on editors that have been made on this Talk page. —CovertProfessor

—I know for a fact that 24 hour notices to units per the law are always followed. If one of the tenants does not get the notice sent to the unit that is an internal issue between tenants.

I'm starting to consider the possibility that Michaelmikey (no relation to myself) could be a bitter former tenant who is on a quest to make the management of the Boardwalk seem as incompetent and unscrupulous as possible. Why would someone wanting to improve the image of a business engage in name calling and page deletions that make that business seem like a bunch of scandalous dirt-bags. I think very few people could read MichaelMikey's comments and think "oh yea, that guy seems reasonable, I want to live there.". At this point, I'd probably rather live at the the Primate Center. —[Users/MikeyCrews"]

I'm willing to believe the comments made by "tenants" ["Daubert]

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