Recent Changes for "Cal.NET" - Davis Wiki

Cal.NET

WilliamLewis — 2009-08-31 10:39:58

+ reply

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	+ Those are L3 DNS servers. They're actually anycasted, so they work well just about anywhere. I would hardly consider using them to be a misconfiguration. Nonetheless, Cal.net puts the IP addresses of their DNS servers on their website in a [http://main.cal.net/tech_support/cal-net-system_settings.php very easy to find place], if you bothered to check. --["Users/WilliamLewis"], who is not affiliated with Cal.NET in any way.

Cal.NET

Cybershield — 2009-08-31 09:44:11

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	+ ------ + ''2009-08-31 10:44:11'' [[nbsp]] Greetings, i have a client with their DNS servers that are incorrectly set to 4.2.2.1 & 4.2.2.2. I just called your office # at 530-757-8088 but no one picked up, I had to leave a message. Hopefully someone will contact me within the hour? + + I just need to know what the correct DNS servers are for Cal.net/AT&T and i can be contacted at Cybershield - 530-757-2010 or 916-543-1635 + + Thank you in advance for any help you can provide us and the community, i'm sure others are misconfigured. --["Users/Cybershield"]

Cal.NET

ChrisThompson — 2009-02-12 14:11:40

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	+ ------ + ''2009-02-12 14:11:40'' [[nbsp]] If you are viewing this page and are having issues with your service, please feel free to contact me by either leaving a comment on my entry, or by emailing me at cthompson at cal dot net. I will do my best to get your issues resolved within one business day. (I'm the tech support manager) --["Users/ChrisThompson"]

Cal.NET

ChrisThompson — 2009-02-12 14:09:09

Clarified service offerings and wording.

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- ((stuff))	+ In 2008, Cal.NET merged with Sierra Advantage in Shingle Springs, and has changed their service and support practices drastically from their early years. Wiki Comments and reviews of their service prior to this merge (dated 2005 through 2007) were ["Cal.NET/2005 through 2007 Reviews" moved here]. Most of these reviews were negative. Cal.NET also used to offer MDL service to ["Glacier Point Apartments" Glacier Point] and ["Saratoga West Apartments" Saratoga West] apartment complexes, ending this service their their 2008 changes. An angry and extensive review of that service and mostly of the company circa 2003/2004 can be read ["Cal.NET/Business and MDL Review 2004" here].
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- In 2008, Cal.NET merged with another provider, and has changed their service and support practices drastically from their early years. Wiki Comments and reviews of their service prior to this merge (dated 2005 through 2007) were ["Cal.NET/2005 through 2007 Reviews" moved here]. Most of these reviews were negative. Cal.NET also used to offer MDL service to ["Glacier Point Apartments" Glacier Point] and ["Saratoga West Apartments" Saratoga West] apartment complexes, ending this service their their 2008 changes. An angry and extensive review of that service and mostly of the company circa 2003/2004 can be read ["Cal.NET/Business and MDL Review 2004" here]. - - Cal.NET currently provides dial-up and DSL services, in addition to {stuff)	+ Cal.net currently provides dial-up and DSL services, in addition to Wireless to those people who are out of DSL or Comcast range (in West Davis only at this time)

Cal.NET

JasonAller — 2009-02-02 19:15:54

de-addressed as out of map range

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- \|\|[[Address(4045 Sunset Lane)]], Suite B\|\|	+ \|\|4045 Sunset Lane, Suite B\|\|

Cal.NET

EdWins — 2009-02-02 16:36:46

Might as well mention it as part of trend-integration.

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- In 2008, Cal.NET merged with another provider, and has changed their service and support practices drastically from their early years. Wiki Comments and reviews of their service prior to this merge (dated 2005 through 2007) were ["Cal.NET/2005 through 2007 Reviews" moved here]. Cal.NET used to offer MDL service to ["Glacier Point Apartments" Glacier Point] and ["Saratoga West Apartments" Saratoga West] apartment complexes, ending this service their their 2008 changes. An angry and extensive review of that service and mostly of the company circa 2003/2004 can be read ["Cal.NET/Business and MDL Review 2004" here].	+ In 2008, Cal.NET merged with another provider, and has changed their service and support practices drastically from their early years. Wiki Comments and reviews of their service prior to this merge (dated 2005 through 2007) were ["Cal.NET/2005 through 2007 Reviews" moved here]. Most of these reviews were negative. Cal.NET also used to offer MDL service to ["Glacier Point Apartments" Glacier Point] and ["Saratoga West Apartments" Saratoga West] apartment complexes, ending this service their their 2008 changes. An angry and extensive review of that service and mostly of the company circa 2003/2004 can be read ["Cal.NET/Business and MDL Review 2004" here].

Cal.NET

EdWins — 2009-02-02 16:35:20

(quick edit)

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- In 2008, Cal.NET merged with another provider, and has changed their service and support practices drastically from their early years. Wiki Comments and reviews of their service prior to this merge (dated 2005 through 2007) were ["Cal.NET/2005 through 2007 Reviews" moved here]. Cal.NET used to offer MDL service to ["Glacier Point Apartments"] and ["Saratoga West"], ending this with their restructure. An angry and extensive review of that service and of the company circa 2003/2004 can be read ["Cal.NET/Business and MDL Review 2004" here].	+ In 2008, Cal.NET merged with another provider, and has changed their service and support practices drastically from their early years. Wiki Comments and reviews of their service prior to this merge (dated 2005 through 2007) were ["Cal.NET/2005 through 2007 Reviews" moved here]. Cal.NET used to offer MDL service to ["Glacier Point Apartments" Glacier Point] and ["Saratoga West Apartments" Saratoga West] apartment complexes, ending this service their their 2008 changes. An angry and extensive review of that service and mostly of the company circa 2003/2004 can be read ["Cal.NET/Business and MDL Review 2004" here].

Cal.NET

EdWins — 2009-02-02 16:31:48

fixing indent

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- In 2008, Cal.NET merged with another provider, and has changed their service and support practices drastically from their early years. Wiki Comments and reviews of their service prior to this merge (dated 2005 through 2007) were ["Cal.NET/2005 through 2007 Reviews" moved here]. Cal.NET used to offer MDL service to ["Glacier Point Apartments"] and ["Saratoga West"], ending this with their restructure. An angry and extensive review of that service and of the company circa 2003/2004 can be read ["Cal.NET/Business and MDL Review 2004" here].	+ In 2008, Cal.NET merged with another provider, and has changed their service and support practices drastically from their early years. Wiki Comments and reviews of their service prior to this merge (dated 2005 through 2007) were ["Cal.NET/2005 through 2007 Reviews" moved here]. Cal.NET used to offer MDL service to ["Glacier Point Apartments"] and ["Saratoga West"], ending this with their restructure. An angry and extensive review of that service and of the company circa 2003/2004 can be read ["Cal.NET/Business and MDL Review 2004" here].

Cal.NET

EdWins — 2009-02-02 16:31:38

blank slate for you to add on!

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- Cal.NET used to offer MDL service to ["Glacier Point Apartments"] and ["Saratoga West"], ending in early 2008. An angry and extensive review of that service and of the company circa 2003/2004 can be read ["Cal.NET/Business and MDL Review 2004" here]. In 2008, Cal.NET merged with another provider, and has changed their service and support practices drastically from their early years. Wiki Comments and reviews of their service prior to this merge (dated 2005 through 2007) were ["Cal.NET/2005 through 2007 Reviews" moved here].	+ In 2008, Cal.NET merged with another provider, and has changed their service and support practices drastically from their early years. Wiki Comments and reviews of their service prior to this merge (dated 2005 through 2007) were ["Cal.NET/2005 through 2007 Reviews" moved here]. Cal.NET used to offer MDL service to ["Glacier Point Apartments"] and ["Saratoga West"], ending this with their restructure. An angry and extensive review of that service and of the company circa 2003/2004 can be read ["Cal.NET/Business and MDL Review 2004" here].
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- -	+ Cal.NET currently provides dial-up and DSL services, in addition to {stuff)
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- ''2005-08-31 19:15:58'' [[nbsp]] They used to be pretty cool. They have gone downhill in recent years. Two years ago, when they were still giving their users shell accounts, sombody cracked their shell server (they were running a kernel vunerable to a local root exploit at the time) and installed a rootkit along with a password collector, which led to two of my computers getting cracked after I ssh'd to them from cal.net's shell server. It took cal.net a month after I complained before they rebuilt the box from backups. --["Users/RyanCastellucci"]
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- ''2006-01-14 19:25:24'' [[nbsp]] (Ill move this to body later, Ryan is editing page). But something I forgot to mention: One reason tech support sucked was they kept notes. Once they found out we had a router, it was the only thing they'd blame. So anytime I called and gave our account name, they instantly said 'oh, you guys', well can't help because you guys use a router. etc. --["Users/EdWins" ES] - ------ - ''2006-01-14 22:04:41'' [[nbsp]] Cal.Net comment. I have used them for many years and while I have had on-going problems I don't think it was always their fault. The way I understand it, to have DSL service you must have a telephone land line. If there is trouble with the telephone lines, there is trouble with the internet service. I live near 14th and Oak St and have for 20+ years. There is a large phone box on 14th and I see the phone company van there so much I think they must live there. There is splice between 14th and Covell that has corrosion and should be replaced and there is a splice in my back yard that causes bad, awful, lousy phone service whenever it gets wet. Yes, friends, whenever it gets wet. So I'll start blaming CalNet when someone explains how another provider could do better with the same lines to work with. Then, if you've got someone else to recommend, I'll think about changing. Also the tech people are pretty nice to me and I can usually talk to them without a wait. --["Users/BarbaraClowers"] - ------ - ''2006-01-15 09:23:45'' [[nbsp]] I used to live in Glacier Apts (which were horrible, by the way), where Cal.Net apparently had a monopoly on high speed internet. I don't think Comcast (or any other high-speed ISP) was available there at the time (2003-2004). I recall the Cal.Net service was shitty, much like just about everyone here said. The service was supposed to be something like the dorms in terms of how it was set up, but seemed to me by all accounts that it was just some kind of shitty DSL service. Needless to say, it was slow. I'm a big baseball fan, and I was interested in getting MLB.tv to work, but couldn't because the service wasn't fast enough. Like others mentioned, I too recall router problems, to the extent that the service technician who installed the service told us specifically NOT to get one. I laughed in his face, and got one anyway. - - But sure enough, it was a strange installation. Something about screwing around with numerous router/computer settings, I don't know, I'm not a computer expert (although I think that it was more complicated than installing a router on a cable modem, which I've done). I do know that the router person that I talked to had trouble walking me through the steps to solve the problem, although I'm not sure if that is a testament to idiocy of the router person, or the absurdity of the Cal.Net service. - - Another thing I thought was strange: when me and my roommate at the time were going into their office to order the service, we could easily overhear the management in the back laughing at the customer that had just left the office, and making fun of the websites (apparently porno) that the person visited and how much bandwidth they took up. I thought that was a bit uncouth, especially with customers plainly visible in their office, no matter how funny it may have been. --["Users/JohnNapier"] - ------ - ''2006-04-05 13:03:05'' [[nbsp]] I am horribly upset with Cal.net right now. They charged me $263 three times on my bill (a triple charge!). The $263 charge was to lower my monthly bills to $25, but they are still charging me 440/month and gave me a triple charge to boot! I talked to Trish and she said that she would fix it, but she never did. I just contacted my VISA card company to get this one disputed. I have called the owner and the billing dept and they have not bothered to call me back. I have been a Cal.Net user from when they were Mother.Com about 10 years ago. I have never had such horrible service from them before. I think I'm switching to Omsoft. --["Users/SherryOneal"] - ------ - ''2007-01-30 18:17:52'' [[nbsp]] The one time I have dealt with them, they didn't have a problem with us having a router, they just wouldn't support it. So if you know what you are doing and can fix your own problems, routers should not be an issue. Maybe this is different at apartment complexes where they are trying to screw over students though. --["Users/NickSchmalenberger"] - ------ - ''2007-05-16 12:48:02'' [[nbsp]] Their service is really not reliable. It worked good for the first 2 weeks and then had trouble connecting after that. - They will charge you $75 dollars an hour to come out and "look" at your computer and their tech Chris said he was not - going to charge me for installation because he was running late for my appointment and the next thing I know they - charged me a hundred dollars..would not recommend their services to anyone...-Mv --["Users/Michaelv"] - ------ - ''2007-09-11 00:12:02'' [[nbsp]] Great service. They've never given us a hard time about our router. Usually they have us turn off the router and DSL box for awhile just to make sure it's not a problem on our end. They have more outages than other ISPs but it's usually been the telephone company or Comcast at fault. If it's a serious outage they will refund us. Slow speeds and slightly high prices but great email and server space. I'm not sure about limited bandwidth. It only applies to server space, not regular internet usage. --["Users/KevinRollins"] - ------ - ''2009-02-01 23:42:10'' [[nbsp]] Cal.net has not offered MDL service at Glacier Point or Saratoga West since around early 2008. We do currently provide Dialup and DSL service. --["Users/ChrisThompson"]

Cal.NET

EdWins — 2009-02-02 16:26:19

(quick edit)

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- Cal.NET used to offer MDL service to ["Glacier Point Apartments"] and ["Saratoga West"], ending in early 2008. An angry and extensive review of that service and of the company circa 2003/2004 can be read ["Cal.NET/MDL Review of 04" here]. In 2008, Cal.NET merged with another provider, and has changed their service and support practices drastically from their early years. Comments and reviews of their service prior to this merge (dated 2005 through 2007) were ["Cal.NET/2005 through 2007 Reviews" moved here].	+ Cal.NET used to offer MDL service to ["Glacier Point Apartments"] and ["Saratoga West"], ending in early 2008. An angry and extensive review of that service and of the company circa 2003/2004 can be read ["Cal.NET/Business and MDL Review 2004" here]. In 2008, Cal.NET merged with another provider, and has changed their service and support practices drastically from their early years. Wiki Comments and reviews of their service prior to this merge (dated 2005 through 2007) were ["Cal.NET/2005 through 2007 Reviews" moved here].

Cal.NET

EdWins — 2009-02-02 16:22:59

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- = A Cal.NET review =	+ ((stuff))
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- ["Users/EdWins" I] am writing this because I've had huge problems with this company, nearly every sort imaginable. As this was not a unique experience, and there were so many issues, I feel it's definitely relevant and long enough to stand alone for now). I lived with 4 other guys in ["Glacier Point Apartments"] for the 03-04 year. At the time, there was no real internet options there. There was Satellite DSL (too expensive), dial-up (for 5 gamers?), and Cal.NET. Cal.NET at the time had some sort of deal with the apartment complex. Open moving in you get flyers and praise, and they tell you it's basically DSL. Cal.NET flyer said it was "MDSL", and that it was just as fast as normal DSL. They also had a lot of information about how local is better, and they're much faster then other large companies that don't care. So let me try to break it down piece by piece, because there are a lot of them:	+ Cal.NET used to offer MDL service to ["Glacier Point Apartments"] and ["Saratoga West"], ending in early 2008. An angry and extensive review of that service and of the company circa 2003/2004 can be read ["Cal.NET/MDL Review of 04" here]. In 2008, Cal.NET merged with another provider, and has changed their service and support practices drastically from their early years. Comments and reviews of their service prior to this merge (dated 2005 through 2007) were ["Cal.NET/2005 through 2007 Reviews" moved here].
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- '''The service itself'''
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- It had a max download speed of 550kbs....definitely not on par with broadband. Upload of 128kbs. They have three plans, all have limited bandwidth. The largest plan was $65.00 a month, with a 30 gigabyte cap. They had a website where you could monitor your bandwidth. The website actually went down for three months and they refused to fix it. They also charge $5 per gig overages selectively. But I'll get into that later.
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- Here's the huge problem: As it was the only internet option, they knew students would be forced to use it, and they really capitalized on it: '''They refuse to provide service to routers.''' They say it's because if something goes wrong with the router (hardware problem), they can't be liable to fix it. This is total bullshit. Instead, they want every single person in the apartment to buy the service for themselves. This means for my apartment, they wanted to do 5 installations (see below) and 5 plans. Tragically, a lot of people did do this, such as our neighbors. We refused and tried to get the router option to work. But, it's not like broadband, where you can plug a comp in and go go go. The service has to be activated. It's meant for 1 computers mac address, and you have to 'activate' it on that computer. Once you activate it on one computer, you change the cord to go to only 1 computer through the router, and 'transfer' it and reactivate. Sometimes it works, sometimes it doesn't. The girls below us couldn't transfer it through and spent a month or two switching cords for internet. But if you ever have a tech problem (see below), they use the router as a huge defense. In their defense, a few of the techs they send out are nice guys and offer to help you do it as long as you don't mention it. - - '''Installation''' - - Cal.NET advertised real quick and cheap installation. It costs $120 to have them come to install it. It also was not quick. For the girls living below us, they cancelled their install appointment 3 times (the day of) and it took over three weeks. Most other services (such as ["Comcast"] cable and ["SBC" SBC dsl] offer free or reduced installs/equipment as part of a promotion. And as said above, they want to do an installation per person per apartment. - - '''Billing''' - - This was also a huge issue, with every apartment we knew. Cal.NET has a pretty unique system. They take your credit card number, and never ever talk to you again. They refuse to provide any sort of paper proof. This means you do not get a bill in the mail, you do not get an emailed bill. They bill on random days in the first 2 weeks of a month. Your credit card statement is the only proof you have paid. And it doesn't tell you what for. It will just say CALIFORNIA NETWORKING or CAL.NET SERVICES or something similar (It's been a while). And due to the overages fee, you would get billed random amounts. This was a real issue, and I'm still not sure it was legal the way they did it. - - Occasionally, like to the girls below, they forgot to bill a month. Promptly the next month, they billed double and a half. After trying to call a million times in complaint, the extra half was ...accidentally typoed. They had a lot of typos. We got charged 4 different months for overages ($5) when our total usage was 29.4 something gigs of bandwidth. Oops! - - I called numerous times to complain about our internet being out for hours and hours and days at a time (diff section). I would demand some sort of refund. When you go four days a week without internet, and they blame PGE for power outages, that's just lame. They 'forget' to credit you the money. - - Now, their billing staff is impossible to reach. At the time, it was Trish, who worked 3 days a week, apparently at random. My apartment, the girls below, and the people across all had a helluva time reaching Trish. For Cal.net '''NEVER''' answers their phones (except Chris in tech support). - - ONLY once did they call me. They told my my CC was messed up and not legitimate number and to give a new number. I told them they were incorrect, and that it's the same CC . They said no, this cc never worked, and that there might be a fee for this 'problem'. I said what the bullshit, screw you (if only I had..). So I said I don't care, did you even try it again, maybe you typed the number in wrong. 'No, she didn't, she did it twice and its not wrong.' "Well, if its wrong, how come you've charged it for the last 5 months?" So she finally tried it again and found out whoops, the number is legit and she just sucks!. But it was a miracle; we had never heard of them actually calling someone. - - Usually, you leave message after message. When Cal.net wa supposed to charge me 47 something, they charged me 65. I told them this, and they told me I was wrong. I took my credit card statement in as proof. They....said it was wrong? And told me to take it up with Visa? I started to complain and then they said basically, ok, maybe we messed up, we'll credit you next month. Like I said above, they had a lot of issues. And a lot of the same ones repeated. - - '''Actual service''' - - Horrible. There were constant outages, to ridiculous proportions. I think in January, it was out for 2 whole weeks. Tech support blames routers. Some of them said it was PGE's fault, because the power went out a lot. Thy charge money to come out and look at it, so we refused. Basically, there was a ton of downtime. Billing on that end said they shouldn't have to credit money, because we don't charge PGE for power outages, so why should they refund our money when they're out? Tech support was usually really hard to reach. In fact, despite being the ISP of Davis supposedly, their tech support office is out in Placerville. When you call the Davis office, the # they give you is for their Placerville branch. After months of dealing with him, I grudgingly ended up liking Chris. He eventually caved and started actually trying to help. Usually, the other guys say unplug from router, plug into computer, renew ipconfig stuff, and turn the bridge on and off. Anytime an issue: reset the computer and unplug the bridge. Ugh. Right.. - - Their bandwidth site went down for some few months. We got a 300 dollar bill one month for supposedly downloading some huge amount of stuff (the first month it went down!) I doubt it, it's total bullshit, I calculated it would have taken 16 days (24/7) at the maximum cal.net download speed (550kbs) to download that much in a month, but I couldn't fight it, and we ended up paying it. The site was up the first two weeks, and we were only at like 10 gigs or so. and there was really no way any one of us would have dl'd ''that'' much. Ugh I'm frustrated just thinking about it. - - '''General''' - - They have (had) horrible reviews on all the [http://www.dslreports.com DSLreports.com] and [http://www.broadbandreports.com Broadbandreports.com]. Here's an [http://www.dslreports.com/comments/1556 example] of one of these reviews. (Not written by anyone I know.) Wow, scroll down further and you'll see a guy and all his cal.net info....apparently he had 50% downtime. Looking at this now (vs 2 years ago), it seems there's a lot less negative reports. I can't even find the company on broadbandreports.com now, when before there were a whole bunch. - - At the time, the better business bureau website page about it had said that they contacted the company for basic info, but did not receive a response. We actually tried to file a complaint with the Better Business Bureau, but Cal.NET didn't answer a letter we sent and we weren't too sure of the process. Need a letter back and forth or something. - - There's a lot more stuff, but really, this was just the tip of the iceberg. Just a few comments per section, horribly ranted and pseudo-organized. Like I said, this was not unique to my apartment. This wasn't a single bad experience. The apartment below us, the apartment next to us, and a bunch of other people we spoke with in the complex. - - Just the forcing every student to pay a $120 install and have 4 or 5 separate internet connections per apartment is a shady monopoly style crap. I'm glad Comcast came to West Davis, I wish Cal.net went out of business. It was shortly after comcast came that they redid their website and started offering actual internet services. - - Anyway, they were horrible in pretty much every single detail you could imagine. It was also a huge factor in our decision to leave that apartment complex. We just couldn't deal constantly with Cal.NET twice a week. It was honestly, the worst company I've ever imagined possible.

Cal.NET

ChrisThompson — 2009-02-01 23:42:10

Comment added.

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	+ ------ + ''2009-02-01 23:42:10'' [[nbsp]] Cal.net has not offered MDL service at Glacier Point or Saratoga West since around early 2008. We do currently provide Dialup and DSL service. --["Users/ChrisThompson"]

Cal.NET

ChrisThompson — 2009-02-01 23:34:54

Updating office location and hours.

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- \|\|[[Address(2851 Spafford)]], Suite B\|\|	+ \|\|[[Address(4045 Sunset Lane)]], Suite B\|\| + \|\|Shingle Springs CA 95682\|\|
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- \|\|(Please fill in hours)\|\|	+ \|\|8AM to 5 PM Support 7 PM\|\|
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- \|\|(530)757-8070\|\|	+ \|\|(530)757-8088\|\|

Cal.NET

ChrisThompson — 2009-02-01 23:34:54

Map location(s) modified

Cal.NET

JasonAller — 2008-09-20 18:42:44

link fixes

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- ["EdWins" I] am writing this because I've had huge problems with this company, nearly every sort imaginable. As this was not a unique experience, and there were so many issues, I feel it's definitely relevant and long enough to stand alone for now). I lived with 4 other guys in ["Glacier Point Apartments"] for the 03-04 year. At the time, there was no real internet options there. There was Satellite DSL (too expensive), dial-up (for 5 gamers?), and Cal.NET. Cal.NET at the time had some sort of deal with the apartment complex. Open moving in you get flyers and praise, and they tell you it's basically DSL. Cal.NET flyer said it was "MDSL", and that it was just as fast as normal DSL. They also had a lot of information about how local is better, and they're much faster then other large companies that don't care. So let me try to break it down piece by piece, because there are a lot of them:	+ ["Users/EdWins" I] am writing this because I've had huge problems with this company, nearly every sort imaginable. As this was not a unique experience, and there were so many issues, I feel it's definitely relevant and long enough to stand alone for now). I lived with 4 other guys in ["Glacier Point Apartments"] for the 03-04 year. At the time, there was no real internet options there. There was Satellite DSL (too expensive), dial-up (for 5 gamers?), and Cal.NET. Cal.NET at the time had some sort of deal with the apartment complex. Open moving in you get flyers and praise, and they tell you it's basically DSL. Cal.NET flyer said it was "MDSL", and that it was just as fast as normal DSL. They also had a lot of information about how local is better, and they're much faster then other large companies that don't care. So let me try to break it down piece by piece, because there are a lot of them:
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	+ + ''2005-08-31 19:15:58'' [[nbsp]] They used to be pretty cool. They have gone downhill in recent years. Two years ago, when they were still giving their users shell accounts, sombody cracked their shell server (they were running a kernel vunerable to a local root exploit at the time) and installed a rootkit along with a password collector, which led to two of my computers getting cracked after I ssh'd to them from cal.net's shell server. It took cal.net a month after I complained before they rebuilt the box from backups. --["Users/RyanCastellucci"]
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- - ''2005-08-31 19:15:58'' [[nbsp]] They used to be pretty cool. They have gone downhill in recent years. Two years ago, when they were still giving their users shell accounts, sombody cracked their shell server (they were running a kernel vunerable to a local root exploit at the time) and installed a rootkit along with a password collector, which led to two of my computers getting cracked after I ssh'd to them from cal.net's shell server. It took cal.net a month after I complained before they rebuilt the box from backups. --["RyanCastellucci"] -	+ ''2006-01-14 19:25:24'' [[nbsp]] (Ill move this to body later, Ryan is editing page). But something I forgot to mention: One reason tech support sucked was they kept notes. Once they found out we had a router, it was the only thing they'd blame. So anytime I called and gave our account name, they instantly said 'oh, you guys', well can't help because you guys use a router. etc. --["Users/EdWins" ES]
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- ''2006-01-14 19:25:24'' [[nbsp]] (Ill move this to body later, Ryan is editing page). But something I forgot to mention: One reason tech support sucked was they kept notes. Once they found out we had a router, it was the only thing they'd blame. So anytime I called and gave our account name, they instantly said 'oh, you guys', well can't help because you guys use a router. etc. --["EdWins" ES] - ------ - ''2006-01-14 22:04:41'' [[nbsp]] Cal.Net comment. I have used them for many years and while I have had on-going problems I don't think it was always their fault. The way I understand it, to have DSL service you must have a telephone land line. If there is trouble with the telephone lines, there is trouble with the internet service. I live near 14th and Oak St and have for 20+ years. There is a large phone box on 14th and I see the phone company van there so much I think they must live there. There is splice between 14th and Covell that has corrosion and should be replaced and there is a splice in my back yard that causes bad, awful, lousy phone service whenever it gets wet. Yes, friends, whenever it gets wet. So I'll start blaming CalNet when someone explains how another provider could do better with the same lines to work with. Then, if you've got someone else to recommend, I'll think about changing. Also the tech people are pretty nice to me and I can usually talk to them without a wait. --["BarbaraClowers"]	+ ''2006-01-14 22:04:41'' [[nbsp]] Cal.Net comment. I have used them for many years and while I have had on-going problems I don't think it was always their fault. The way I understand it, to have DSL service you must have a telephone land line. If there is trouble with the telephone lines, there is trouble with the internet service. I live near 14th and Oak St and have for 20+ years. There is a large phone box on 14th and I see the phone company van there so much I think they must live there. There is splice between 14th and Covell that has corrosion and should be replaced and there is a splice in my back yard that causes bad, awful, lousy phone service whenever it gets wet. Yes, friends, whenever it gets wet. So I'll start blaming CalNet when someone explains how another provider could do better with the same lines to work with. Then, if you've got someone else to recommend, I'll think about changing. Also the tech people are pretty nice to me and I can usually talk to them without a wait. --["Users/BarbaraClowers"]
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- Another thing I thought was strange: when me and my roommate at the time were going into their office to order the service, we could easily overhear the management in the back laughing at the customer that had just left the office, and making fun of the websites (apparently porno) that the person visited and how much bandwidth they took up. I thought that was a bit uncouth, especially with customers plainly visible in their office, no matter how funny it may have been. --["JohnNapier"]	+ Another thing I thought was strange: when me and my roommate at the time were going into their office to order the service, we could easily overhear the management in the back laughing at the customer that had just left the office, and making fun of the websites (apparently porno) that the person visited and how much bandwidth they took up. I thought that was a bit uncouth, especially with customers plainly visible in their office, no matter how funny it may have been. --["Users/JohnNapier"]
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- ''2006-04-05 13:03:05'' [[nbsp]] I am horribly upset with Cal.net right now. They charged me $263 three times on my bill (a triple charge!). The $263 charge was to lower my monthly bills to $25, but they are still charging me 440/month and gave me a triple charge to boot! I talked to Trish and she said that she would fix it, but she never did. I just contacted my VISA card company to get this one disputed. I have called the owner and the billing dept and they have not bothered to call me back. I have been a Cal.Net user from when they were Mother.Com about 10 years ago. I have never had such horrible service from them before. I think I'm switching to Omsoft. --["SherryOneal"]	+ ''2006-04-05 13:03:05'' [[nbsp]] I am horribly upset with Cal.net right now. They charged me $263 three times on my bill (a triple charge!). The $263 charge was to lower my monthly bills to $25, but they are still charging me 440/month and gave me a triple charge to boot! I talked to Trish and she said that she would fix it, but she never did. I just contacted my VISA card company to get this one disputed. I have called the owner and the billing dept and they have not bothered to call me back. I have been a Cal.Net user from when they were Mother.Com about 10 years ago. I have never had such horrible service from them before. I think I'm switching to Omsoft. --["Users/SherryOneal"]
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- ''2007-01-30 18:17:52'' [[nbsp]] The one time I have dealt with them, they didn't have a problem with us having a router, they just wouldn't support it. So if you know what you are doing and can fix your own problems, routers should not be an issue. Maybe this is different at apartment complexes where they are trying to screw over students though. --["NickSchmalenberger"]	+ ''2007-01-30 18:17:52'' [[nbsp]] The one time I have dealt with them, they didn't have a problem with us having a router, they just wouldn't support it. So if you know what you are doing and can fix your own problems, routers should not be an issue. Maybe this is different at apartment complexes where they are trying to screw over students though. --["Users/NickSchmalenberger"]

Cal.NET

KevinRollins — 2007-09-10 23:12:02

Comment added.

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	+ ------ + ''2007-09-11 00:12:02'' [[nbsp]] Great service. They've never given us a hard time about our router. Usually they have us turn off the router and DSL box for awhile just to make sure it's not a problem on our end. They have more outages than other ISPs but it's usually been the telephone company or Comcast at fault. If it's a serious outage they will refund us. Slow speeds and slightly high prices but great email and server space. I'm not sure about limited bandwidth. It only applies to server space, not regular internet usage. --["Users/KevinRollins"]

Cal.NET

TarZxf — 2007-07-07 13:09:05

Map location(s) modified

Cal.NET

TarZxf — 2007-07-07 13:09:05

Address Update

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- \|\|[[Address(1109 Kennedy Place)]], Suite 2\|\|	+ \|\|[[Address(2851 Spafford)]], Suite B\|\|

Cal.NET

Michaelv — 2007-05-16 11:48:02

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	+ ------ + ''2007-05-16 12:48:02'' [[nbsp]] Their service is really not reliable. It worked good for the first 2 weeks and then had trouble connecting after that. + They will charge you $75 dollars an hour to come out and "look" at your computer and their tech Chris said he was not + going to charge me for installation because he was running late for my appointment and the next thing I know they + charged me a hundred dollars..would not recommend their services to anyone...-Mv --["Users/Michaelv"]

Cal.NET

DavidGrundler — 2007-04-10 08:39:45

map location

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- \|\|1109 Kennedy Place, Suite 2\|\|	+ \|\|[[Address(1109 Kennedy Place)]], Suite 2\|\|

Cal.NET

DavidGrundler — 2007-04-10 08:39:45

Map location(s) modified

Cal.NET

EdwinSaada — 2007-04-03 17:36:13

link change.

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- ["EdwinSaada" I] am writing this because I've had huge problems with this company, nearly every sort imaginable. As this was not a unique experience, and there were so many issues, I feel it's definitely relevant and long enough to stand alone for now). I lived with 4 other guys in ["Glacier Point Apartments"] for the 03-04 year. At the time, there was no real internet options there. There was Satellite DSL (too expensive), dial-up (for 5 gamers?), and Cal.NET. Cal.NET at the time had some sort of deal with the apartment complex. Open moving in you get flyers and praise, and they tell you it's basically DSL. Cal.NET flyer said it was "MDSL", and that it was just as fast as normal DSL. They also had a lot of information about how local is better, and they're much faster then other large companies that don't care. So let me try to break it down piece by piece, because there are a lot of them:	+ ["EdWins" I] am writing this because I've had huge problems with this company, nearly every sort imaginable. As this was not a unique experience, and there were so many issues, I feel it's definitely relevant and long enough to stand alone for now). I lived with 4 other guys in ["Glacier Point Apartments"] for the 03-04 year. At the time, there was no real internet options there. There was Satellite DSL (too expensive), dial-up (for 5 gamers?), and Cal.NET. Cal.NET at the time had some sort of deal with the apartment complex. Open moving in you get flyers and praise, and they tell you it's basically DSL. Cal.NET flyer said it was "MDSL", and that it was just as fast as normal DSL. They also had a lot of information about how local is better, and they're much faster then other large companies that don't care. So let me try to break it down piece by piece, because there are a lot of them:
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- ''2006-01-14 19:25:24'' [[nbsp]] (Ill move this to body later, Ryan is editing page). But something I forgot to mention: One reason tech support sucked was they kept notes. Once they found out we had a router, it was the only thing they'd blame. So anytime I called and gave our account name, they instantly said 'oh, you guys', well can't help because you guys use a router. etc. --["EdwinSaada"]	+ ''2006-01-14 19:25:24'' [[nbsp]] (Ill move this to body later, Ryan is editing page). But something I forgot to mention: One reason tech support sucked was they kept notes. Once they found out we had a router, it was the only thing they'd blame. So anytime I called and gave our account name, they instantly said 'oh, you guys', well can't help because you guys use a router. etc. --["EdWins" ES]

Cal.NET

NickSchmalenberger — 2007-01-30 18:18:41

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- ------ - ''2006-01-14 11:35:16'' [[nbsp]] I don't understand how they can refuse to provide service to routers. How would they know if you are using NAT? --["NickSchmalenberger"] - * Well, they said it was because of warranty/liability issues with using a router! Stuff like that if the internet connection goes down, it might just be a faulty router, and therefore not their fault in any way. Really, they were just scamming us all to try to get a separate connection PER person. It was their tech supports explanation of 99.9999999% of all problems, which is totally bogus. They would refuse to help you if you had a router, and say they just weren't allowed. I'm not sure to the actual mechanism, but we couldn't just all plug into the router and go, it was more problematic. The reason my apartment got it quickly was the tech guy who came out did it for us. Something with numbers I recall, not sure if it was mac address related or not. But the girls below couldn't get it to transfer through. - Obviously I don't remember/know the technical part of it :( I just remember a lot of time was spent on advice to ip release and renew to get it working again. - * There are many ways to detect NATing routers. Probably the easiest is to look at the TTL field on packets, since the NAT router will reduce it by one. There's also sequence number analysis and port analysis. --["RyanCastellucci"] - * Different OSs use different starting ttls so that doesn't work. Can you tell me more about sequence and port number analysis? I can imagine that sequence number patterns might be able to be matched to OSs as described [http://lcamtuf.coredump.cx/newtcp/ here] but I can't see how this would be very reliable and only in a few cases (Cisco) would it certainly indicate a router. --["NickSchmalenberger" Nick] - * It works just fine. There are a very limited number of starting TTLs used, and they are all at least 2 apart. Windows (since at lease ME) uses 128, OS X and Linux use 64. Look for TTLs of 127 or 63 on packets coming from the customers's IP, and you know they have a router. This can be gotten around by setting up all your computers to start the TTL at 129, or you can be really sneaky and have your router mangle it. There's a paper located at http://www.cs.columbia.edu/~smb/papers/fnat.pdf that discusses some ways to count computers behind NAT. --["RyanCastellucci"]	+

Cal.NET

NickSchmalenberger — 2007-01-30 18:17:52

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	+ ------ + ''2007-01-30 18:17:52'' [[nbsp]] The one time I have dealt with them, they didn't have a problem with us having a router, they just wouldn't support it. So if you know what you are doing and can fix your own problems, routers should not be an issue. Maybe this is different at apartment complexes where they are trying to screw over students though. --["NickSchmalenberger"]

Cal.NET

JasonAller — 2006-10-17 19:18:38

thier -> their, missed the ones in upper case, spell checker only flags lower

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- Thier bandwidth site went down for some few months. We got a 300 dollar bill one month for supposedly downloading some huge amount of stuff (the first month it went down!) I doubt it, it's total bullshit, I calculated it would have taken 16 days (24/7) at the maximum cal.net download speed (550kbs) to download that much in a month, but I couldn't fight it, and we ended up paying it. The site was up the first two weeks, and we were only at like 10 gigs or so. and there was really no way any one of us would have dl'd ''that'' much. Ugh I'm frustrated just thinking about it.	+ Their bandwidth site went down for some few months. We got a 300 dollar bill one month for supposedly downloading some huge amount of stuff (the first month it went down!) I doubt it, it's total bullshit, I calculated it would have taken 16 days (24/7) at the maximum cal.net download speed (550kbs) to download that much in a month, but I couldn't fight it, and we ended up paying it. The site was up the first two weeks, and we were only at like 10 gigs or so. and there was really no way any one of us would have dl'd ''that'' much. Ugh I'm frustrated just thinking about it.

Cal.NET

JasonAller — 2006-10-17 18:52:36

thier -> their

Differences for Cal.NET

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- -
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- ["EdwinSaada" I] am writing this because I've had huge problems with this company, nearly every sort imaginable. As this was not a unqiue experience, and there were so many issues, I feel it's definitly relevant and long enough to stand alone for now). I lived with 4 other guys in ["Glacier Point Apartments"] for the 03-04 year. At the time, there was no real internet options there. There was Satellite DSL (too expensive), dial-up (for 5 gamers?), and Cal.NET. Cal.NET at the time had some sort of deal with the apartment complex. Open moving in you get flyers and praise, and they tell you it's basically DSL. Cal.NET flyer said it was "MDSL", and that it was just as fast as normal DSL. They also had a lot of information about how local is better, and they're much faster then other large companies that don't care. So let me try to break it down piece by piece, because there are a lot of them: -	+ ["EdwinSaada" I] am writing this because I've had huge problems with this company, nearly every sort imaginable. As this was not a unique experience, and there were so many issues, I feel it's definitely relevant and long enough to stand alone for now). I lived with 4 other guys in ["Glacier Point Apartments"] for the 03-04 year. At the time, there was no real internet options there. There was Satellite DSL (too expensive), dial-up (for 5 gamers?), and Cal.NET. Cal.NET at the time had some sort of deal with the apartment complex. Open moving in you get flyers and praise, and they tell you it's basically DSL. Cal.NET flyer said it was "MDSL", and that it was just as fast as normal DSL. They also had a lot of information about how local is better, and they're much faster then other large companies that don't care. So let me try to break it down piece by piece, because there are a lot of them:
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- It had a max download speed of 550kbs....definitly not on par with broadband. Upload of 128kbs. They have three plans, all have limited bandwidth. The largest plan was $65.00 a month, with a 30 gigabyte cap. They had a website where you could monitor your bandwidth. The website actually went down for three months and they refused to fix it. They also charge $5 per gig overages selectively. But I'll get into that later.	+ It had a max download speed of 550kbs....definitely not on par with broadband. Upload of 128kbs. They have three plans, all have limited bandwidth. The largest plan was $65.00 a month, with a 30 gigabyte cap. They had a website where you could monitor your bandwidth. The website actually went down for three months and they refused to fix it. They also charge $5 per gig overages selectively. But I'll get into that later.
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- Here's the huge problem: As it was the only internet option, they knew students would be forced to use it, and they really capitalized on it: '''They refuse to provide service to routers.''' They say it's because if something goes wrong with the router (hardware problem), they can't be liable to fix it. This is total bullshit. Instead, they want every single person in the apartment to buy the service for themselves. This means for my apartment, they wanted to do 5 installations (see below) and 5 plans. Tragically, a lot of people did do this, such as our neighbors. We refused and tried to get the router option to work. But, it's not like broadband, where you can plug a comp in and go go go. The service has to be activated. It's meant for 1 computers mac address, and you have to 'activate' it on that computer. Once you activate it on one computer, you change the cord to go to only 1 computer through the router, and 'transfer' it and reactivate. Sometimes it works, sometimes it doesn't. The girls below us couldn't transfer it through and spent a month or two switching cords for internet. But if you ever have a tech problem (see below), they use the router as a huge defense. In thier defense, a few of the techs they send out are nice guys and offer to help you do it as long as you don't mention it.	+ Here's the huge problem: As it was the only internet option, they knew students would be forced to use it, and they really capitalized on it: '''They refuse to provide service to routers.''' They say it's because if something goes wrong with the router (hardware problem), they can't be liable to fix it. This is total bullshit. Instead, they want every single person in the apartment to buy the service for themselves. This means for my apartment, they wanted to do 5 installations (see below) and 5 plans. Tragically, a lot of people did do this, such as our neighbors. We refused and tried to get the router option to work. But, it's not like broadband, where you can plug a comp in and go go go. The service has to be activated. It's meant for 1 computers mac address, and you have to 'activate' it on that computer. Once you activate it on one computer, you change the cord to go to only 1 computer through the router, and 'transfer' it and reactivate. Sometimes it works, sometimes it doesn't. The girls below us couldn't transfer it through and spent a month or two switching cords for internet. But if you ever have a tech problem (see below), they use the router as a huge defense. In their defense, a few of the techs they send out are nice guys and offer to help you do it as long as you don't mention it.
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- Cal.NET advertised real quick and cheap installation. It costs $120 to have them come to install it. It also was not quick. For the girls living below us, they cancelled thier install appointment 3 times (the day of) and it took over three weeks. Most other services (such as ["Comcast"] cable and ["SBC" SBC dsl] offer free or reduced installs/equipment as part of a promotion. And as said above, they want to do an installation per person per apartment.	+ Cal.NET advertised real quick and cheap installation. It costs $120 to have them come to install it. It also was not quick. For the girls living below us, they cancelled their install appointment 3 times (the day of) and it took over three weeks. Most other services (such as ["Comcast"] cable and ["SBC" SBC dsl] offer free or reduced installs/equipment as part of a promotion. And as said above, they want to do an installation per person per apartment.
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- This was also a huge issue, with every apartment we knew. Cal.NET has a pretty unique system. They take your credit card number, and never ever talk to you again. They refuse to provide any sort of paper proof. This means you do not get a bill in the mail, you do not get an emailed bill. They bill on random days in the first 2 weeks of a month. Your credit card statement is the only proof you have paid. And it doesn't tell you what for. It will just say CALIFORNIA NETWORKING or CAL.NET SERVICES or something similar (It's been a while). And due to the overages fee, you would get billed random amounts. This was a real issue, and I'm still not sure it was legal the way they did it.	+ This was also a huge issue, with every apartment we knew. Cal.NET has a pretty unique system. They take your credit card number, and never ever talk to you again. They refuse to provide any sort of paper proof. This means you do not get a bill in the mail, you do not get an emailed bill. They bill on random days in the first 2 weeks of a month. Your credit card statement is the only proof you have paid. And it doesn't tell you what for. It will just say CALIFORNIA NETWORKING or CAL.NET SERVICES or something similar (It's been a while). And due to the overages fee, you would get billed random amounts. This was a real issue, and I'm still not sure it was legal the way they did it.
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- Occasionally, like to the girls below, they forgot to bill a month. Promptly the next month, they billed double and a half. After trying to call a million times in complaint, the extra half was ...accidentally typod. They had a lot of typos. We got charged 4 different months for overages ($5) when our total usage was 29.4 something gigs of bandwidth. Oops!	+ Occasionally, like to the girls below, they forgot to bill a month. Promptly the next month, they billed double and a half. After trying to call a million times in complaint, the extra half was ...accidentally typoed. They had a lot of typos. We got charged 4 different months for overages ($5) when our total usage was 29.4 something gigs of bandwidth. Oops!
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- I called numerous times to complain about our internet being out for hours and hours and days at a time (diff section). I would demand some sort of refund. When you go four days a week without internet, and they blame PGE for power outages, that's just lame. They 'forget' to credit you the money.	+ I called numerous times to complain about our internet being out for hours and hours and days at a time (diff section). I would demand some sort of refund. When you go four days a week without internet, and they blame PGE for power outages, that's just lame. They 'forget' to credit you the money.
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- Now, thier billing staff is impossible to reach. At the time, it was Trish, who worked 3 days a week, apparently at random. My apartment, the girls below, and the people accross all had a helluva time reaching Trish. For Cal.net '''NEVER''' answers thier phones (except Chris in tech support).	+ Now, their billing staff is impossible to reach. At the time, it was Trish, who worked 3 days a week, apparently at random. My apartment, the girls below, and the people across all had a helluva time reaching Trish. For Cal.net '''NEVER''' answers their phones (except Chris in tech support).
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- ONLY once did they call me. They told my my CC was messed up and not legitimate number and to give a new number. I told them they were incorrect, and that it's the same CC . They said no, this cc never worked, and that there might be a fee for this 'problem'. I said what the bullshit, screw you (if only I had..). So I said I don't care, did you even try it again, maybe you typed the number in wrong. 'No, she didn't, she did it twice and its not wrong.' "Well, if its wrong, how come you've charged it for the last 5 months?" So she finally tried it again and found out whoops, the number is legit and she just sucks!. But it was a miracle; we had never heard of them actually calling someone.	+ ONLY once did they call me. They told my my CC was messed up and not legitimate number and to give a new number. I told them they were incorrect, and that it's the same CC . They said no, this cc never worked, and that there might be a fee for this 'problem'. I said what the bullshit, screw you (if only I had..). So I said I don't care, did you even try it again, maybe you typed the number in wrong. 'No, she didn't, she did it twice and its not wrong.' "Well, if its wrong, how come you've charged it for the last 5 months?" So she finally tried it again and found out whoops, the number is legit and she just sucks!. But it was a miracle; we had never heard of them actually calling someone.
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- Usually, you leave message after message. When Cal.net wa ssupposed to charge me 47 something, they charged me 65. I told them this, and they told me I was wrong. I took my credit card statement in as proof. They....said it was wrong? And told me to take it up with Visa? I started to complain and then they said basically, ok, maybe we messed up, we'll credit you next month. Like I said above, they had a lot of issues. And a lot of the same ones repeated.	+ Usually, you leave message after message. When Cal.net wa supposed to charge me 47 something, they charged me 65. I told them this, and they told me I was wrong. I took my credit card statement in as proof. They....said it was wrong? And told me to take it up with Visa? I started to complain and then they said basically, ok, maybe we messed up, we'll credit you next month. Like I said above, they had a lot of issues. And a lot of the same ones repeated.
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- '''Actual service''' Horrible. There were constant outages, to ridiculous proportions. I think in January, it was out for 2 whole weeks. Tech support blames routers. Some of them said it was PGE's fault, because the power went out a lot. Thy charge money to come out and look at it, so we refused. Basically, there was a ton of downtime. Billing on that end said they shouldn't have to credit money, because we don't charge PGE for power outages, so why should they refund our money when they're out? Tech support was usually really hard to reach. In fact, despite being the ISP of Davis supposedly, thier tech support office is out in Placerville. When you call the Davis office, the # they give you is for thier Placerville branch. After months of dealing with him, I grudgingly ended up liking Chris. He eventually caved and started atually trying to help. Usually, the other guys say unplug from router, plug into computer, renew ipconfig stuff, and turn the bridge on and off. Anytime an issue: reset the computer and unplug the bridge. Ugh. Right..	+ '''Actual service'''
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- Thier bandwidth site went down for some few months. We got a 300 dollar bill one month for supposedly downloading some huge amount of stuff (the first month it went down!) I doubt it, it's total bullshit, I calculated it would have taken 16 days (24/7) at the maximum cal.net download speed (550kbs) to download that much in a month, but I couldn't fight it, and we ended up paying it. The site was up the first two weeks, and we were only at like 10 gigs or so. and there was really no way any one of us would have dl'd ''that'' much. Ugh I'm frustrated just thinking about it.	+ Horrible. There were constant outages, to ridiculous proportions. I think in January, it was out for 2 whole weeks. Tech support blames routers. Some of them said it was PGE's fault, because the power went out a lot. Thy charge money to come out and look at it, so we refused. Basically, there was a ton of downtime. Billing on that end said they shouldn't have to credit money, because we don't charge PGE for power outages, so why should they refund our money when they're out? Tech support was usually really hard to reach. In fact, despite being the ISP of Davis supposedly, their tech support office is out in Placerville. When you call the Davis office, the # they give you is for their Placerville branch. After months of dealing with him, I grudgingly ended up liking Chris. He eventually caved and started actually trying to help. Usually, the other guys say unplug from router, plug into computer, renew ipconfig stuff, and turn the bridge on and off. Anytime an issue: reset the computer and unplug the bridge. Ugh. Right.. + + Thier bandwidth site went down for some few months. We got a 300 dollar bill one month for supposedly downloading some huge amount of stuff (the first month it went down!) I doubt it, it's total bullshit, I calculated it would have taken 16 days (24/7) at the maximum cal.net download speed (550kbs) to download that much in a month, but I couldn't fight it, and we ended up paying it. The site was up the first two weeks, and we were only at like 10 gigs or so. and there was really no way any one of us would have dl'd ''that'' much. Ugh I'm frustrated just thinking about it.
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- At the time, the better business bureau website page about it had said that they contacted the company for basic info, but did not receive a response. We actually tried to file a complaint with the Better Business Bureau, but Cal.NET didn't answer a letter we sent and we weren't too sure of the process. Need a letter back and forth or something.	+ At the time, the better business bureau website page about it had said that they contacted the company for basic info, but did not receive a response. We actually tried to file a complaint with the Better Business Bureau, but Cal.NET didn't answer a letter we sent and we weren't too sure of the process. Need a letter back and forth or something.
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- There's a lot more stuff, but really, this was just the tip of the iceberg. Just a few comments per section, horribly ranted and pseudo-organized. Like I said, this was not unique to my apartment. This wasn't a single bad experience. The apartment below us, the apartment next to us, and a bunch of other people we spoke with in the complex.	+ There's a lot more stuff, but really, this was just the tip of the iceberg. Just a few comments per section, horribly ranted and pseudo-organized. Like I said, this was not unique to my apartment. This wasn't a single bad experience. The apartment below us, the apartment next to us, and a bunch of other people we spoke with in the complex.
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- Just the forcing every student to pay a $120 install and have 4 or 5 seperate internet connections per apartment is a shady monopoly style crap. I'm glad Comcast came to West Davis, I wish Cal.net went out of business. It was shortly after comcast came that they redid thier website and started offering actual internet services.	+ Just the forcing every student to pay a $120 install and have 4 or 5 separate internet connections per apartment is a shady monopoly style crap. I'm glad Comcast came to West Davis, I wish Cal.net went out of business. It was shortly after comcast came that they redid their website and started offering actual internet services.
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- Anyway, they were horrible in pretty much every single detail you could imagine. It was also a huge factor in our decision to leave that apartment complex. We just couldn't deal constantly with Cal.NET twice a week. It was honestly, the worst company I've ever imagined possible.	+ Anyway, they were horrible in pretty much every single detail you could imagine. It was also a huge factor in our decision to leave that apartment complex. We just couldn't deal constantly with Cal.NET twice a week. It was honestly, the worst company I've ever imagined possible.
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- ''2005-08-31 19:15:58'' [[nbsp]] They used to be pretty cool. They have gone downhill in recent years. Two years ago, when they were still giving their users shell accounts, sombody cracked their shell server (they were running a kernel vunerable to a local root exploit at the time) and installed a rootkit along with a password collector, which led to two of my computers getting cracked after I ssh'd to them from cal.net's shell server. It took cal.net a month after I compleained before they rebuilt the box from backups. --["RyanCastellucci"]	+ ''2005-08-31 19:15:58'' [[nbsp]] They used to be pretty cool. They have gone downhill in recent years. Two years ago, when they were still giving their users shell accounts, sombody cracked their shell server (they were running a kernel vunerable to a local root exploit at the time) and installed a rootkit along with a password collector, which led to two of my computers getting cracked after I ssh'd to them from cal.net's shell server. It took cal.net a month after I complained before they rebuilt the box from backups. --["RyanCastellucci"]
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- * Well, they said it was because of warranty/liability issues with using a router! Stuff like that if the internet connection goes down, it might just be a faulty router, and therefore not thier fault in any way. Really, they were just scamming us all to try to get a seperate connection PER person. It was thier tech supports explanation of 99.9999999% of all problems, which is totally bogus. They would refuse to help you if you had a router, and say they just weren't allowed. I'm not sure to the actual mechanism, but we couldn't just all plug into the router and go, it was more problematic. The reason my apartment got it quickly was the tech guy who came out did it for us. Something with numbers I recall, not sure if it was mac address related or not. But the girls below couldn't get it to transfer through.	+ * Well, they said it was because of warranty/liability issues with using a router! Stuff like that if the internet connection goes down, it might just be a faulty router, and therefore not their fault in any way. Really, they were just scamming us all to try to get a separate connection PER person. It was their tech supports explanation of 99.9999999% of all problems, which is totally bogus. They would refuse to help you if you had a router, and say they just weren't allowed. I'm not sure to the actual mechanism, but we couldn't just all plug into the router and go, it was more problematic. The reason my apartment got it quickly was the tech guy who came out did it for us. Something with numbers I recall, not sure if it was mac address related or not. But the girls below couldn't get it to transfer through.
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- * There are many ways to detect NATing routers. Probably the easiest is to look at the TTL field on packets, since the NAT router will reduce it by one. There's also sequence number analisys and port analisys. --["RyanCastellucci"]	+ * There are many ways to detect NATing routers. Probably the easiest is to look at the TTL field on packets, since the NAT router will reduce it by one. There's also sequence number analysis and port analysis. --["RyanCastellucci"]
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- ''2006-01-15 09:23:45'' [[nbsp]] I used to live in Glacier Apts (which were horrible, by the way), where Cal.Net apparently had a monopoly on high speed internet. I don't think Comcast (or any other high-speed ISP) was available there at the time (2003-2004). I recall the Cal.Net service was shitty, much like just about everyone here said. The service was supposed to be something like the dorms in terms of how it was set up, but seemed to me by all accounts that it was just some kind of shitty DSL service. Needless to say, it was slow. I'm a big baseball fan, and I was interested in getting MLB.tv to work, but couldn't because the service wasn't fast enough. Like others mentioned, I too recall router problems, to the extent that the service technician who installed the service told us specifically NOT to get one. I laughed in his face, and got one anyway.	+ ''2006-01-15 09:23:45'' [[nbsp]] I used to live in Glacier Apts (which were horrible, by the way), where Cal.Net apparently had a monopoly on high speed internet. I don't think Comcast (or any other high-speed ISP) was available there at the time (2003-2004). I recall the Cal.Net service was shitty, much like just about everyone here said. The service was supposed to be something like the dorms in terms of how it was set up, but seemed to me by all accounts that it was just some kind of shitty DSL service. Needless to say, it was slow. I'm a big baseball fan, and I was interested in getting MLB.tv to work, but couldn't because the service wasn't fast enough. Like others mentioned, I too recall router problems, to the extent that the service technician who installed the service told us specifically NOT to get one. I laughed in his face, and got one anyway.
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- ''2006-04-05 13:03:05'' [[nbsp]] I am horribly upset with Cal.net right now. They charged me $263 three times on my bill (a triple charge!). The $263 charge was to lower my montly bills to $25, but they are still charging me 440/month and gave me a triple charge to boot! I talked to Trish and she said that she would fix it, but she never did. I just contacted my VISA card company to get this one disputed. I have called the owner and the billing dept and they have not bothered to call me back. I have been a Cal.Net user from when they were Mother.Com about 10 years ago. I have never had such horrible service from them before. I think I'm switching to Omsoft. --["SherryOneal"]	+ ''2006-04-05 13:03:05'' [[nbsp]] I am horribly upset with Cal.net right now. They charged me $263 three times on my bill (a triple charge!). The $263 charge was to lower my monthly bills to $25, but they are still charging me 440/month and gave me a triple charge to boot! I talked to Trish and she said that she would fix it, but she never did. I just contacted my VISA card company to get this one disputed. I have called the owner and the billing dept and they have not bothered to call me back. I have been a Cal.Net user from when they were Mother.Com about 10 years ago. I have never had such horrible service from them before. I think I'm switching to Omsoft. --["SherryOneal"]

Cal.NET

SherryOneal — 2006-04-05 12:17:59

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- ["EdwinSaada" I] am writing this because I've had huge problems with this company, nearly every sort imaginable. As this was not a unqiue experience, and there were so many issues, I feel it's definitly relevant and long enough to stand alone for now). I lived with 4 other guys in ["Glacier Point Apartments"] for the 03-04 year. At the time, there was no real internet options there. There was Satellite DSL (too expensive), dial-up (for 5 gamers?), and Cal.NET. - Cal.NET at the time had some sort of deal with the apartment complex. Open moving in you get flyers and praise, and they tell you it's basically DSL. Cal.NET flyer said it was "MDSL", and that it was just as fast as normal DSL. They also had a lot of information about how local is better, and they're much faster then other large companies that don't care. - So let me try to break it down piece by piece, because there are a lot of them:	+ ["EdwinSaada" I] am writing this because I've had huge problems with this company, nearly every sort imaginable. As this was not a unqiue experience, and there were so many issues, I feel it's definitly relevant and long enough to stand alone for now). I lived with 4 other guys in ["Glacier Point Apartments"] for the 03-04 year. At the time, there was no real internet options there. There was Satellite DSL (too expensive), dial-up (for 5 gamers?), and Cal.NET. Cal.NET at the time had some sort of deal with the apartment complex. Open moving in you get flyers and praise, and they tell you it's basically DSL. Cal.NET flyer said it was "MDSL", and that it was just as fast as normal DSL. They also had a lot of information about how local is better, and they're much faster then other large companies that don't care. So let me try to break it down piece by piece, because there are a lot of them:
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- Here's the huge problem: As it was the only internet option, they knew students would be forced to use it, and they really capitalized on it: - '''They refuse to provide service to routers.''' - They say it's because if something goes wrong with the router (hardware problem), they can't be liable to fix it. This is total bullshit. Instead, they want every single person in the apartment to buy the service for themselves. This means for my apartment, they wanted to do 5 installations (see below) and 5 plans. Tragically, a lot of people did do this, such as our neighbors. We refused and tried to get the router option to work. - But, it's not like broadband, where you can plug a comp in and go go go. The service has to be activated. It's meant for 1 computers mac address, and you have to 'activate' it on that computer. - Once you activate it on one computer, you change the cord to go to only 1 computer through the router, and 'transfer' it and reactivate. Sometimes it works, sometimes it doesn't. The girls below us couldn't transfer it through and spent a month or two switching cords for internet. But if you ever have a tech problem (see below), they use the router as a huge defense. In thier defense, a few of the techs they send out are nice guys and offer to help you do it as long as you don't mention it.	+ Here's the huge problem: As it was the only internet option, they knew students would be forced to use it, and they really capitalized on it: '''They refuse to provide service to routers.''' They say it's because if something goes wrong with the router (hardware problem), they can't be liable to fix it. This is total bullshit. Instead, they want every single person in the apartment to buy the service for themselves. This means for my apartment, they wanted to do 5 installations (see below) and 5 plans. Tragically, a lot of people did do this, such as our neighbors. We refused and tried to get the router option to work. But, it's not like broadband, where you can plug a comp in and go go go. The service has to be activated. It's meant for 1 computers mac address, and you have to 'activate' it on that computer. Once you activate it on one computer, you change the cord to go to only 1 computer through the router, and 'transfer' it and reactivate. Sometimes it works, sometimes it doesn't. The girls below us couldn't transfer it through and spent a month or two switching cords for internet. But if you ever have a tech problem (see below), they use the router as a huge defense. In thier defense, a few of the techs they send out are nice guys and offer to help you do it as long as you don't mention it.
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- Occasionally, like to the girls below, they forgot to bill a month. Promptly the next month, they billed double and a half. After trying to call a million times in complaint, the extra half was ...accidentally typod. - They had a lot of typos. We got charged 4 different months for overages ($5) when our total usage was 29.4 something gigs of bandwidth. Oops!	+ Occasionally, like to the girls below, they forgot to bill a month. Promptly the next month, they billed double and a half. After trying to call a million times in complaint, the extra half was ...accidentally typod. They had a lot of typos. We got charged 4 different months for overages ($5) when our total usage was 29.4 something gigs of bandwidth. Oops!
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- '''Actual service''' - Horrible. There were constant outages, to ridiculous proportions. I think in January, it was out for 2 whole weeks. Tech support blames routers. Some of them said it was PGE's fault, because the power went out a lot. Thy charge money to come out and look at it, so we refused. Basically, there was a ton of downtime. Billing on that end said they shouldn't have to credit money, because we don't charge PGE for power outages, so why should they refund our money when they're out? - Tech support was usually really hard to reach. In fact, despite being the ISP of Davis supposedly, thier tech support office is out in Placerville. When you call the Davis office, the # they give you is for thier Placerville branch. After months of dealing with him, I grudgingly ended up liking Chris. He eventually caved and started atually trying to help. Usually, the other guys say unplug from router, plug into computer, renew ipconfig stuff, and turn the bridge on and off. Anytime an issue: reset the computer and unplug the bridge. Ugh. Right..	+ '''Actual service''' Horrible. There were constant outages, to ridiculous proportions. I think in January, it was out for 2 whole weeks. Tech support blames routers. Some of them said it was PGE's fault, because the power went out a lot. Thy charge money to come out and look at it, so we refused. Basically, there was a ton of downtime. Billing on that end said they shouldn't have to credit money, because we don't charge PGE for power outages, so why should they refund our money when they're out? Tech support was usually really hard to reach. In fact, despite being the ISP of Davis supposedly, thier tech support office is out in Placerville. When you call the Davis office, the # they give you is for thier Placerville branch. After months of dealing with him, I grudgingly ended up liking Chris. He eventually caved and started atually trying to help. Usually, the other guys say unplug from router, plug into computer, renew ipconfig stuff, and turn the bridge on and off. Anytime an issue: reset the computer and unplug the bridge. Ugh. Right..
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- They have (had) horrible reviews on all the [http://www.dslreports.com DSLreports.com] and [http://www.broadbandreports.com Broadbandreports.com]. Here's an [http://www.dslreports.com/comments/1556 example] of one of these reviews. (Not written by anyone I know.) Wow, scroll down further and you'll see a guy and all his cal.net info....apparently he had 50% downtime. - Looking at this now (vs 2 years ago), it seems there's a lot less negative reports. I can't even find the company on broadbandreports.com now, when before there were a whole bunch.	+ They have (had) horrible reviews on all the [http://www.dslreports.com DSLreports.com] and [http://www.broadbandreports.com Broadbandreports.com]. Here's an [http://www.dslreports.com/comments/1556 example] of one of these reviews. (Not written by anyone I know.) Wow, scroll down further and you'll see a guy and all his cal.net info....apparently he had 50% downtime. Looking at this now (vs 2 years ago), it seems there's a lot less negative reports. I can't even find the company on broadbandreports.com now, when before there were a whole bunch.
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- ''2006-04-05 13:03:05'' [[nbsp]] I am horribly upset with Cal.net right now. They charged me $263 three times on my bill (a triple charge!). I talked to Trish and she said that she would fix it, but she never did. I just contacted my VISA card company to get this one disputed. I have called the owner and the billing dept and they have not bothered to call me back. I have been a Cal.Net user from when they were Mother.Com about 10 years ago. I have never had such horrible service from them before. I think I'm switching to Omsoft. --["SherryOneal"]	+ ''2006-04-05 13:03:05'' [[nbsp]] I am horribly upset with Cal.net right now. They charged me $263 three times on my bill (a triple charge!). The $263 charge was to lower my montly bills to $25, but they are still charging me 440/month and gave me a triple charge to boot! I talked to Trish and she said that she would fix it, but she never did. I just contacted my VISA card company to get this one disputed. I have called the owner and the billing dept and they have not bothered to call me back. I have been a Cal.Net user from when they were Mother.Com about 10 years ago. I have never had such horrible service from them before. I think I'm switching to Omsoft. --["SherryOneal"]

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SherryOneal — 2006-04-05 12:05:14

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- ''2006-04-05 13:03:05'' [[nbsp]] I am horribly upset with Cal.net right now. They charged me $263 three tiems on my bill. I talked to Trish and she said that she woudl fix it, but she never did. I just contacted my VISA card company to get this one disputed. I have called the owner and the billing dept an dthey have not bothered to call me back. --["SherryOneal"]	+ ''2006-04-05 13:03:05'' [[nbsp]] I am horribly upset with Cal.net right now. They charged me $263 three times on my bill (a triple charge!). I talked to Trish and she said that she would fix it, but she never did. I just contacted my VISA card company to get this one disputed. I have called the owner and the billing dept and they have not bothered to call me back. I have been a Cal.Net user from when they were Mother.Com about 10 years ago. I have never had such horrible service from them before. I think I'm switching to Omsoft. --["SherryOneal"]

Cal.NET

SherryOneal — 2006-04-05 12:03:05

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	+ ------ + ''2006-04-05 13:03:05'' [[nbsp]] I am horribly upset with Cal.net right now. They charged me $263 three tiems on my bill. I talked to Trish and she said that she woudl fix it, but she never did. I just contacted my VISA card company to get this one disputed. I have called the owner and the billing dept an dthey have not bothered to call me back. --["SherryOneal"]

Cal.NET

JohnNapier — 2006-01-15 08:53:19

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- ''2006-01-15 09:23:45'' [[nbsp]] I used to live in Glacier Apts, where Cal.Net was the monopoly on high speed internet. I don't recall there being Comcast at the time, or anything else (2003-2004). I recall their service was horrible, much like everyone here said. Also, the service was supposed to be something like the dorms in terms of how it was set up, but seemed by all accounts to me to just be some kind of shitty DSL service. Needless to say, it was slow. I also recall router problems as well, to the extent that the service technician who installed the service told us specifically NOT to get one. I got one and sure enough it was a funky install. --["JohnNapier"]	+ ''2006-01-15 09:23:45'' [[nbsp]] I used to live in Glacier Apts (which were horrible, by the way), where Cal.Net apparently had a monopoly on high speed internet. I don't think Comcast (or any other high-speed ISP) was available there at the time (2003-2004). I recall the Cal.Net service was shitty, much like just about everyone here said. The service was supposed to be something like the dorms in terms of how it was set up, but seemed to me by all accounts that it was just some kind of shitty DSL service. Needless to say, it was slow. I'm a big baseball fan, and I was interested in getting MLB.tv to work, but couldn't because the service wasn't fast enough. Like others mentioned, I too recall router problems, to the extent that the service technician who installed the service told us specifically NOT to get one. I laughed in his face, and got one anyway. + + But sure enough, it was a strange installation. Something about screwing around with numerous router/computer settings, I don't know, I'm not a computer expert (although I think that it was more complicated than installing a router on a cable modem, which I've done). I do know that the router person that I talked to had trouble walking me through the steps to solve the problem, although I'm not sure if that is a testament to idiocy of the router person, or the absurdity of the Cal.Net service. + + Another thing I thought was strange: when me and my roommate at the time were going into their office to order the service, we could easily overhear the management in the back laughing at the customer that had just left the office, and making fun of the websites (apparently porno) that the person visited and how much bandwidth they took up. I thought that was a bit uncouth, especially with customers plainly visible in their office, no matter how funny it may have been. --["JohnNapier"]

Cal.NET

JohnNapier — 2006-01-15 08:23:45

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	+ ------ + ''2006-01-15 09:23:45'' [[nbsp]] I used to live in Glacier Apts, where Cal.Net was the monopoly on high speed internet. I don't recall there being Comcast at the time, or anything else (2003-2004). I recall their service was horrible, much like everyone here said. Also, the service was supposed to be something like the dorms in terms of how it was set up, but seemed by all accounts to me to just be some kind of shitty DSL service. Needless to say, it was slow. I also recall router problems as well, to the extent that the service technician who installed the service told us specifically NOT to get one. I got one and sure enough it was a funky install. --["JohnNapier"]

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BarbaraClowers — 2006-01-14 21:06:02

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- ''2006-01-14 22:04:41'' [[nbsp]] Cal.Net comment. I have used them for many years and while I have had go-going problems I don't think it was always their fault. The way I understand it, to have DSL service you must have a telephone land line. If there is trouble with the telephone lines, there is trouble with the internet service. I live near 14th and Oak St and have for 20+ years. There is a large phone box on 14th and I see the phone company van there so much I think they must live there. There is splice between 14th and Covell that has corrosion and should be replaced and there is a splice in my back yard that causes bad, awful, lousy phone service whenever it gets wet. Yes, friends, whenever it gets wet. So I'll start blaming CalNet when someone explains how another provider could do better with the same lines to work with. Then, if you've got someone else to recommend, I'll think about changing. Also the tech people are pretty nice to me and I can usually talk to them without a wait. --["BarbaraClowers"]	+ ''2006-01-14 22:04:41'' [[nbsp]] Cal.Net comment. I have used them for many years and while I have had on-going problems I don't think it was always their fault. The way I understand it, to have DSL service you must have a telephone land line. If there is trouble with the telephone lines, there is trouble with the internet service. I live near 14th and Oak St and have for 20+ years. There is a large phone box on 14th and I see the phone company van there so much I think they must live there. There is splice between 14th and Covell that has corrosion and should be replaced and there is a splice in my back yard that causes bad, awful, lousy phone service whenever it gets wet. Yes, friends, whenever it gets wet. So I'll start blaming CalNet when someone explains how another provider could do better with the same lines to work with. Then, if you've got someone else to recommend, I'll think about changing. Also the tech people are pretty nice to me and I can usually talk to them without a wait. --["BarbaraClowers"]

Cal.NET

BarbaraClowers — 2006-01-14 21:04:41

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	+ ------ + ''2006-01-14 22:04:41'' [[nbsp]] Cal.Net comment. I have used them for many years and while I have had go-going problems I don't think it was always their fault. The way I understand it, to have DSL service you must have a telephone land line. If there is trouble with the telephone lines, there is trouble with the internet service. I live near 14th and Oak St and have for 20+ years. There is a large phone box on 14th and I see the phone company van there so much I think they must live there. There is splice between 14th and Covell that has corrosion and should be replaced and there is a splice in my back yard that causes bad, awful, lousy phone service whenever it gets wet. Yes, friends, whenever it gets wet. So I'll start blaming CalNet when someone explains how another provider could do better with the same lines to work with. Then, if you've got someone else to recommend, I'll think about changing. Also the tech people are pretty nice to me and I can usually talk to them without a wait. --["BarbaraClowers"]

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RyanCastellucci — 2006-01-14 18:46:17

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- * It works just fine. There are a very limited number of starting TTLs used, and they are all at least 2 apart. Windows (since at lease ME) uses 128, OS X and Linux use 64. Look for TTLs of 127 or 63 on packets coming from the customers's IP, and you know they have a router. This can be gotten around by setting up all your computers to start the TTL at 129, or you can be really sneaky and have your router mangle it. There's a paper located at http://www.cs.columbia.edu/~smb/papers/fnat.pdf that discusses some ways to count computers behind NAT.	+ * It works just fine. There are a very limited number of starting TTLs used, and they are all at least 2 apart. Windows (since at lease ME) uses 128, OS X and Linux use 64. Look for TTLs of 127 or 63 on packets coming from the customers's IP, and you know they have a router. This can be gotten around by setting up all your computers to start the TTL at 129, or you can be really sneaky and have your router mangle it. There's a paper located at http://www.cs.columbia.edu/~smb/papers/fnat.pdf that discusses some ways to count computers behind NAT. --["RyanCastellucci"]

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RyanCastellucci — 2006-01-14 18:45:54

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- Different OSs use different starting ttls so that doesn't work. Can you tell me more about sequence and port number analysis? I can imagine that sequence number patterns might be able to be matched to OSs as described [http://lcamtuf.coredump.cx/newtcp/ here] but I can't see how this would be very reliable and only in a few cases (Cisco) would it certainly indicate a router. -["NickSchmalenberger" Nick]	+ * Different OSs use different starting ttls so that doesn't work. Can you tell me more about sequence and port number analysis? I can imagine that sequence number patterns might be able to be matched to OSs as described [http://lcamtuf.coredump.cx/newtcp/ here] but I can't see how this would be very reliable and only in a few cases (Cisco) would it certainly indicate a router. --["NickSchmalenberger" Nick] + * It works just fine. There are a very limited number of starting TTLs used, and they are all at least 2 apart. Windows (since at lease ME) uses 128, OS X and Linux use 64. Look for TTLs of 127 or 63 on packets coming from the customers's IP, and you know they have a router. This can be gotten around by setting up all your computers to start the TTL at 129, or you can be really sneaky and have your router mangle it. There's a paper located at http://www.cs.columbia.edu/~smb/papers/fnat.pdf that discusses some ways to count computers behind NAT.

Cal.NET

EdwinSaada — 2006-01-14 18:25:24

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	+ ------ + ''2006-01-14 19:25:24'' [[nbsp]] (Ill move this to body later, Ryan is editing page). But something I forgot to mention: One reason tech support sucked was they kept notes. Once they found out we had a router, it was the only thing they'd blame. So anytime I called and gave our account name, they instantly said 'oh, you guys', well can't help because you guys use a router. etc. --["EdwinSaada"]

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NickSchmalenberger — 2006-01-14 17:19:41

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- I understand about the ttl, but can you tell me more about sequence and port number analysis? I can imagine that sequence number patterns might be able to be matched to OSs as described [http://lcamtuf.coredump.cx/newtcp/ here] but I can't see how this would be very reliable and only in a few cases (Cisco) would it certainly indicate a router. -["NickSchmalenberger" Nick]	+ Different OSs use different starting ttls so that doesn't work. Can you tell me more about sequence and port number analysis? I can imagine that sequence number patterns might be able to be matched to OSs as described [http://lcamtuf.coredump.cx/newtcp/ here] but I can't see how this would be very reliable and only in a few cases (Cisco) would it certainly indicate a router. -["NickSchmalenberger" Nick]

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NickSchmalenberger — 2006-01-14 17:10:28

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	+ I understand about the ttl, but can you tell me more about sequence and port number analysis? I can imagine that sequence number patterns might be able to be matched to OSs as described [http://lcamtuf.coredump.cx/newtcp/ here] but I can't see how this would be very reliable and only in a few cases (Cisco) would it certainly indicate a router. -["NickSchmalenberger" Nick]

Cal.NET

RyanCastellucci — 2006-01-14 16:00:06

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	+ * There are many ways to detect NATing routers. Probably the easiest is to look at the TTL field on packets, since the NAT router will reduce it by one. There's also sequence number analisys and port analisys. --["RyanCastellucci"]

Cal.NET

EdwinSaada — 2006-01-14 11:09:52

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	+ Obviously I don't remember/know the technical part of it :( I just remember a lot of time was spent on advice to ip release and renew to get it working again.

Cal.NET

EdwinSaada — 2006-01-14 11:07:43

readded comment + reply

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	+ ''2006-01-14 11:35:16'' [[nbsp]] I don't understand how they can refuse to provide service to routers. How would they know if you are using NAT? --["NickSchmalenberger"] + * Well, they said it was because of warranty/liability issues with using a router! Stuff like that if the internet connection goes down, it might just be a faulty router, and therefore not thier fault in any way. Really, they were just scamming us all to try to get a seperate connection PER person. It was thier tech supports explanation of 99.9999999% of all problems, which is totally bogus. They would refuse to help you if you had a router, and say they just weren't allowed. I'm not sure to the actual mechanism, but we couldn't just all plug into the router and go, it was more problematic. The reason my apartment got it quickly was the tech guy who came out did it for us. Something with numbers I recall, not sure if it was mac address related or not. But the girls below couldn't get it to transfer through.

Cal.NET

EdwinSaada — 2006-01-14 11:04:01

ugh. maybe later i'll clean it :P kept getting interupted at work.

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- It had a max download speed of 550kbs....definitly not on par with broadband. Upload of 128kbs. They have three plans, all have limited bandwidth. The largest plan was $65.00 a month, with a 30 gigabyte cap. They had a website where you could monitor your bandwidth. The website actually went down for three months and they refused to fix it. But I'll get into that later.	+ It had a max download speed of 550kbs....definitly not on par with broadband. Upload of 128kbs. They have three plans, all have limited bandwidth. The largest plan was $65.00 a month, with a 30 gigabyte cap. They had a website where you could monitor your bandwidth. The website actually went down for three months and they refused to fix it. They also charge $5 per gig overages selectively. But I'll get into that later.
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- Once you activate it on one computer, you change the cord to go to only 1 computer through the router, and 'transfer' it and reactivate. Sometimes it works, sometimes it doesn't. But if you ever have a tech problem (see below), they use the router as a huge defense.	+ Once you activate it on one computer, you change the cord to go to only 1 computer through the router, and 'transfer' it and reactivate. Sometimes it works, sometimes it doesn't. The girls below us couldn't transfer it through and spent a month or two switching cords for internet. But if you ever have a tech problem (see below), they use the router as a huge defense. In thier defense, a few of the techs they send out are nice guys and offer to help you do it as long as you don't mention it.
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	+
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	+ This was also a huge issue, with every apartment we knew. Cal.NET has a pretty unique system. They take your credit card number, and never ever talk to you again. They refuse to provide any sort of paper proof. This means you do not get a bill in the mail, you do not get an emailed bill. They bill on random days in the first 2 weeks of a month. Your credit card statement is the only proof you have paid. And it doesn't tell you what for. It will just say CALIFORNIA NETWORKING or CAL.NET SERVICES or something similar (It's been a while). And due to the overages fee, you would get billed random amounts. This was a real issue, and I'm still not sure it was legal the way they did it. + + Occasionally, like to the girls below, they forgot to bill a month. Promptly the next month, they billed double and a half. After trying to call a million times in complaint, the extra half was ...accidentally typod. + They had a lot of typos. We got charged 4 different months for overages ($5) when our total usage was 29.4 something gigs of bandwidth. Oops! + + I called numerous times to complain about our internet being out for hours and hours and days at a time (diff section). I would demand some sort of refund. When you go four days a week without internet, and they blame PGE for power outages, that's just lame. They 'forget' to credit you the money. + + Now, thier billing staff is impossible to reach. At the time, it was Trish, who worked 3 days a week, apparently at random. My apartment, the girls below, and the people accross all had a helluva time reaching Trish. For Cal.net '''NEVER''' answers thier phones (except Chris in tech support). + + ONLY once did they call me. They told my my CC was messed up and not legitimate number and to give a new number. I told them they were incorrect, and that it's the same CC . They said no, this cc never worked, and that there might be a fee for this 'problem'. I said what the bullshit, screw you (if only I had..). So I said I don't care, did you even try it again, maybe you typed the number in wrong. 'No, she didn't, she did it twice and its not wrong.' "Well, if its wrong, how come you've charged it for the last 5 months?" So she finally tried it again and found out whoops, the number is legit and she just sucks!. But it was a miracle; we had never heard of them actually calling someone. + + Usually, you leave message after message. When Cal.net wa ssupposed to charge me 47 something, they charged me 65. I told them this, and they told me I was wrong. I took my credit card statement in as proof. They....said it was wrong? And told me to take it up with Visa? I started to complain and then they said basically, ok, maybe we messed up, we'll credit you next month. Like I said above, they had a lot of issues. And a lot of the same ones repeated. + + '''Actual service''' + Horrible. There were constant outages, to ridiculous proportions. I think in January, it was out for 2 whole weeks. Tech support blames routers. Some of them said it was PGE's fault, because the power went out a lot. Thy charge money to come out and look at it, so we refused. Basically, there was a ton of downtime. Billing on that end said they shouldn't have to credit money, because we don't charge PGE for power outages, so why should they refund our money when they're out? + Tech support was usually really hard to reach. In fact, despite being the ISP of Davis supposedly, thier tech support office is out in Placerville. When you call the Davis office, the # they give you is for thier Placerville branch. After months of dealing with him, I grudgingly ended up liking Chris. He eventually caved and started atually trying to help. Usually, the other guys say unplug from router, plug into computer, renew ipconfig stuff, and turn the bridge on and off. Anytime an issue: reset the computer and unplug the bridge. Ugh. Right.. + + Thier bandwidth site went down for some few months. We got a 300 dollar bill one month for supposedly downloading some huge amount of stuff (the first month it went down!) I doubt it, it's total bullshit, I calculated it would have taken 16 days (24/7) at the maximum cal.net download speed (550kbs) to download that much in a month, but I couldn't fight it, and we ended up paying it. The site was up the first two weeks, and we were only at like 10 gigs or so. and there was really no way any one of us would have dl'd ''that'' much. Ugh I'm frustrated just thinking about it. + + '''General'''
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	+ They have (had) horrible reviews on all the [http://www.dslreports.com DSLreports.com] and [http://www.broadbandreports.com Broadbandreports.com]. Here's an [http://www.dslreports.com/comments/1556 example] of one of these reviews. (Not written by anyone I know.) Wow, scroll down further and you'll see a guy and all his cal.net info....apparently he had 50% downtime. + Looking at this now (vs 2 years ago), it seems there's a lot less negative reports. I can't even find the company on broadbandreports.com now, when before there were a whole bunch.
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	+ At the time, the better business bureau website page about it had said that they contacted the company for basic info, but did not receive a response. We actually tried to file a complaint with the Better Business Bureau, but Cal.NET didn't answer a letter we sent and we weren't too sure of the process. Need a letter back and forth or something.
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	+ There's a lot more stuff, but really, this was just the tip of the iceberg. Just a few comments per section, horribly ranted and pseudo-organized. Like I said, this was not unique to my apartment. This wasn't a single bad experience. The apartment below us, the apartment next to us, and a bunch of other people we spoke with in the complex.
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- Up until ["Comcast" Comcast Cable] arrived, Cal.net was the only internet option available besides dialup to all of of complexes such as ["Glacier Point"]. They refuse to install onto a router... They tried to get a 4-bedroom apartment to have 4 separate accounts. Biggest rip off ever. Extreme installation charges, very limited rate plans (gigabyte limited and charge $5 per gig over). They claim it was because they don't want to mess with the warranty and such and they can't tell if the routers broken or it's their fault. This is a huge hassle, as you can't just plug in and use the internet. Kinda like the dorms, you need to register your comp's mac address up. This leads to a real hassle in forcing it to work with a router.	+ Just the forcing every student to pay a $120 install and have 4 or 5 seperate internet connections per apartment is a shady monopoly style crap. I'm glad Comcast came to West Davis, I wish Cal.net went out of business. It was shortly after comcast came that they redid thier website and started offering actual internet services.
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-	+ Anyway, they were horrible in pretty much every single detail you could imagine. It was also a huge factor in our decision to leave that apartment complex. We just couldn't deal constantly with Cal.NET twice a week. It was honestly, the worst company I've ever imagined possible.
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- ''2006-01-14 11:35:16'' [[nbsp]] I don't understand how they can refuse to provide service to routers. How would they know if you are using NAT? --["NickSchmalenberger"]

Cal.NET

NickSchmalenberger — 2006-01-14 10:35:47

spellling

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- ''2006-01-14 11:35:16'' [[nbsp]] I don't understand how they can refues to provide service to routers. How would they know if you are using NAT? --["NickSchmalenberger"]	+ ''2006-01-14 11:35:16'' [[nbsp]] I don't understand how they can refuse to provide service to routers. How would they know if you are using NAT? --["NickSchmalenberger"]

Cal.NET

NickSchmalenberger — 2006-01-14 10:35:16

Comment added.

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	+ ------ + ''2006-01-14 11:35:16'' [[nbsp]] I don't understand how they can refues to provide service to routers. How would they know if you are using NAT? --["NickSchmalenberger"]

Cal.NET

EdwinSaada — 2006-01-14 10:15:33

save pt, work is real busy

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	+ + = A Cal.NET review = + + ["EdwinSaada" I] am writing this because I've had huge problems with this company, nearly every sort imaginable. As this was not a unqiue experience, and there were so many issues, I feel it's definitly relevant and long enough to stand alone for now). I lived with 4 other guys in ["Glacier Point Apartments"] for the 03-04 year. At the time, there was no real internet options there. There was Satellite DSL (too expensive), dial-up (for 5 gamers?), and Cal.NET. + Cal.NET at the time had some sort of deal with the apartment complex. Open moving in you get flyers and praise, and they tell you it's basically DSL. Cal.NET flyer said it was "MDSL", and that it was just as fast as normal DSL. They also had a lot of information about how local is better, and they're much faster then other large companies that don't care. + So let me try to break it down piece by piece, because there are a lot of them: + + + '''The service itself''' + + It had a max download speed of 550kbs....definitly not on par with broadband. Upload of 128kbs. They have three plans, all have limited bandwidth. The largest plan was $65.00 a month, with a 30 gigabyte cap. They had a website where you could monitor your bandwidth. The website actually went down for three months and they refused to fix it. But I'll get into that later. + + Here's the huge problem: As it was the only internet option, they knew students would be forced to use it, and they really capitalized on it: + '''They refuse to provide service to routers.''' + They say it's because if something goes wrong with the router (hardware problem), they can't be liable to fix it. This is total bullshit. Instead, they want every single person in the apartment to buy the service for themselves. This means for my apartment, they wanted to do 5 installations (see below) and 5 plans. Tragically, a lot of people did do this, such as our neighbors. We refused and tried to get the router option to work. + But, it's not like broadband, where you can plug a comp in and go go go. The service has to be activated. It's meant for 1 computers mac address, and you have to 'activate' it on that computer. + Once you activate it on one computer, you change the cord to go to only 1 computer through the router, and 'transfer' it and reactivate. Sometimes it works, sometimes it doesn't. But if you ever have a tech problem (see below), they use the router as a huge defense. + + '''Installation''' + Cal.NET advertised real quick and cheap installation. It costs $120 to have them come to install it. It also was not quick. For the girls living below us, they cancelled thier install appointment 3 times (the day of) and it took over three weeks. Most other services (such as ["Comcast"] cable and ["SBC" SBC dsl] offer free or reduced installs/equipment as part of a promotion. And as said above, they want to do an installation per person per apartment. + + '''Billing''' + + + + + + + Up until ["Comcast" Comcast Cable] arrived, Cal.net was the only internet option available besides dialup to all of of complexes such as ["Glacier Point"]. They refuse to install onto a router... They tried to get a 4-bedroom apartment to have 4 separate accounts. Biggest rip off ever. Extreme installation charges, very limited rate plans (gigabyte limited and charge $5 per gig over). They claim it was because they don't want to mess with the warranty and such and they can't tell if the routers broken or it's their fault. This is a huge hassle, as you can't just plug in and use the internet. Kinda like the dorms, you need to register your comp's mac address up. This leads to a real hassle in forcing it to work with a router. + + + + [[Comments]] + ------ + + ''2005-08-31 19:15:58'' [[nbsp]] They used to be pretty cool. They have gone downhill in recent years. Two years ago, when they were still giving their users shell accounts, sombody cracked their shell server (they were running a kernel vunerable to a local root exploit at the time) and installed a rootkit along with a password collector, which led to two of my computers getting cracked after I ssh'd to them from cal.net's shell server. It took cal.net a month after I compleained before they rebuilt the box from backups. --["RyanCastellucci"]

Cal.NET

EdwinSaada — 2006-01-14 09:44:29

zomg i remembered. cleaning the slate.

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- This page will be updated by ["EdwinSaada" Ed] at some soon time. His apartment and a couple others also attempted to file with the [http://www.bbb.org/ Better Business Bureau] about Cal.net. As well as reporting on Rip-off Report.com/ Bad Business Bureau.
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- They have horrible reviews on all the [http://www.dslreports.com DSLreports.com] and [http://www.broadbandreports.com Broadbandreports.com]. Here's an [http://www.dslreports.com/comments/1556 example] of one of these reviews. (Not written by anyone I know.) They redid their website a year and a half ago, you should have seen it before. - - i could write a novel. - Includes: Extreme mischarges on credit card bills, to the point they say MY credit card company reported it wrong because ''their'' computer shows I was charged the right amount. Uhm...no, fuck you. - - Worst tech support ever. Always down, extremely slow, ridiculously priced. - - Brief summary: - - Up until ["Comcast" Comcast Cable] arrived, Cal.net was the only internet option available besides dialup to all of of complexes such as ["Glacier Point"]. They refuse to install onto a router... They tried to get a 4-bedroom apartment to have 4 separate accounts. Biggest rip off ever. Extreme installation charges, very limited rate plans (gigabyte limited and charge $5 per gig over). They claim it was because they don't want to mess with the warranty and such and they can't tell if the routers broken or it's their fault. This is a huge hassle, as you can't just plug in and use the internet. Kinda like the dorms, you need to register your comp's mac address up. This leads to a real hassle in forcing it to work with a router. - - [[Comments]] - ------ - - Refuse to provide paper receipts, they charge automatically the first week of each month. They say the only receipt/proof is your credit card bill. I would have assumed it's a law they have to provide some sort of proof but they refuse. And like I said above, they argued a mischarge. I had to provide them with photocopies of my credit card statement before they would refund me, and it took 5 weeks. - * They are not required to provide you with a recipt, plenty of other companys do this. (Like just about any national ISP) --["RyanCastellucci"] - * Are you sure it's not required? It's not just 'no receipt' of payment, it was absolutely no record of service OR payment. Refused to send a bill, an invoice, a statement, anything. Not even offered online. Aren't companies obligued to give you SOME sort of proof? The only possible way I could prove I was a subscriber was an automatic charge on random days of the month on a credit card, and the line descript would only say "CAL.NET", which could be for a variety of things. I can't think of another service company that does that. - * TiVo, for example, does not give me any sort of bill, just charges my credit card every month. If they can't provide you with an itimized explination of the charges, something is definatly wrong. --["RyanCastellucci"] - * TiVo only offers 1 type of service, and has no overage charges. You agree to Pay X for a month's worth of TiVo service, period. --["TarZxf"] - * Well, that is what I was (trying to be) saying. They refuse to give ''anything''. And the only thing the credit card statement shows is the company name, not the reason, what you're paying for, etc. If you went 'over' the limit, they charged you extra in varying amounts. You have no idea what the heck you paid them until your cc statement is ready. And then you won't know why you had to pay extra unless you call and ask (another part of a rant). Does TiVo not offer some sort of itemized statement, a bill, an email, anything? - - This is not a unique experience. Everyone in my complex hated Cal.Net with a fiery passion. So did the few people at other complexes with it. - - Thank god for ["Comcast"]. Cal.net was a pure monopoly... the only other choice was dialup or satellite which is ridiculously expensive. - - I'll clean this page up I promise and write more. - - ''2005-08-31 19:15:58'' [[nbsp]] They used to be pretty cool. They have gone downhill in recent years. Two years ago, when they were still giving their users shell accounts, sombody cracked their shell server (they were running a kernel vunerable to a local root exploit at the time) and installed a rootkit along with a password collector, which led to two of my computers getting cracked after I ssh'd to them from cal.net's shell server. It took cal.net a month after I compleained before they rebuilt the box from backups. --["RyanCastellucci"]

Cal.NET

PhilipNeustrom — 2005-12-21 23:46:02

minor grammar

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- ''2005-08-31 19:15:58'' [[nbsp]] They used to be pretty cool. They have gone downhill in recent years. Two years ago, when they were still giving their users shell accounts, sombody cracked their shell server, (they were running a kernel vunerable to a local root exploit at the time) and installed a rootkit, along with a password collector, which led to two of my computers getting cracked after I ssh'd to them from cal.net's shell server, and it took cal.net a month after I compleained before they rebuilt the box from backups. --["RyanCastellucci"]	+ ''2005-08-31 19:15:58'' [[nbsp]] They used to be pretty cool. They have gone downhill in recent years. Two years ago, when they were still giving their users shell accounts, sombody cracked their shell server (they were running a kernel vunerable to a local root exploit at the time) and installed a rootkit along with a password collector, which led to two of my computers getting cracked after I ssh'd to them from cal.net's shell server. It took cal.net a month after I compleained before they rebuilt the box from backups. --["RyanCastellucci"]

Cal.NET

TarZxf — 2005-11-30 23:20:49

TiVo comparison clarifying...?

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- * Well, that is what I was (trying to be) saying. They refuse to give ''anything''. And the only thing the credit card statement shows is the company name, not the reason, what you're paying for, etc. If you went 'over' the limit, they charged you extra in varying amounts. You have no idea what the heck you paid them until your cc statement is ready. And then you won't know why you had to pay extra unless you call and ask (another part of a rant). Does TiVo not offer some sort of itemized statement, a bill, an email, anything?	+ * TiVo only offers 1 type of service, and has no overage charges. You agree to Pay X for a month's worth of TiVo service, period. --["TarZxf"] + * Well, that is what I was (trying to be) saying. They refuse to give ''anything''. And the only thing the credit card statement shows is the company name, not the reason, what you're paying for, etc. If you went 'over' the limit, they charged you extra in varying amounts. You have no idea what the heck you paid them until your cc statement is ready. And then you won't know why you had to pay extra unless you call and ask (another part of a rant). Does TiVo not offer some sort of itemized statement, a bill, an email, anything?

Cal.NET

GrahamFreeman — 2005-11-30 21:16:22

Moved comments around a bit. Fixed spelling of 'warranty'.

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- Up until ["Comcast" Comcast Cable] arrived, Cal.net was the only internet option available besides dialup to all of of complexes such as ["Glacier Point"]. They refuse to install onto a router... They tried to get a 4-bedroom apartment to have 4 separate accounts. Biggest rip off ever. Extreme installation charges, very limited rate plans (gigabyte limited and charge $5 per gig over). They claim it was because they don't want to mess with the waranty and such and they can't tell if the routers broken or it's their fault. This is a huge hassle, as you can't just plug in and use the internet. Kinda like the dorms, you need to register your comp's mac address up. This leads to a real hassle in forcing it to work with a router.	+ Up until ["Comcast" Comcast Cable] arrived, Cal.net was the only internet option available besides dialup to all of of complexes such as ["Glacier Point"]. They refuse to install onto a router... They tried to get a 4-bedroom apartment to have 4 separate accounts. Biggest rip off ever. Extreme installation charges, very limited rate plans (gigabyte limited and charge $5 per gig over). They claim it was because they don't want to mess with the warranty and such and they can't tell if the routers broken or it's their fault. This is a huge hassle, as you can't just plug in and use the internet. Kinda like the dorms, you need to register your comp's mac address up. This leads to a real hassle in forcing it to work with a router. + + [[Comments]] + ------
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- [[Comments]] - ------

Cal.NET

EdwinSaada — 2005-11-30 21:03:50

reply. i really will do this saturday. the fire is re-awakened >.<

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	+ * Well, that is what I was (trying to be) saying. They refuse to give ''anything''. And the only thing the credit card statement shows is the company name, not the reason, what you're paying for, etc. If you went 'over' the limit, they charged you extra in varying amounts. You have no idea what the heck you paid them until your cc statement is ready. And then you won't know why you had to pay extra unless you call and ask (another part of a rant). Does TiVo not offer some sort of itemized statement, a bill, an email, anything?

Cal.NET

RyanCastellucci — 2005-11-30 20:01:04

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	+ * TiVo, for example, does not give me any sort of bill, just charges my credit card every month. If they can't provide you with an itimized explination of the charges, something is definatly wrong. --["RyanCastellucci"]

Cal.NET

EdwinSaada — 2005-11-30 18:57:59

reply/q?

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	+ * Are you sure it's not required? It's not just 'no receipt' of payment, it was absolutely no record of service OR payment. Refused to send a bill, an invoice, a statement, anything. Not even offered online. Aren't companies obligued to give you SOME sort of proof? The only possible way I could prove I was a subscriber was an automatic charge on random days of the month on a credit card, and the line descript would only say "CAL.NET", which could be for a variety of things. I can't think of another service company that does that.

Cal.NET

RyanCastellucci — 2005-09-01 10:47:16

Satalite isn't DSL

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	+ * They are not required to provide you with a recipt, plenty of other companys do this. (Like just about any national ISP) --["RyanCastellucci"]
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- Thank god for ["Comcast"]. Cal.net was a pure monopoly...the only other choice was dialup or satellite DSL which is ridiculously expensive.	+ Thank god for ["Comcast"]. Cal.net was a pure monopoly... the only other choice was dialup or satellite which is ridiculously expensive.
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- ''2005-08-31 19:15:58'' [[nbsp]] They used to be pretty cool. They have gone downhill in recent years. Two years ago, when they were still giving their users shell accounts, sombody cracked their shell server, (they were running a kernel vunerable to a local root exploit at the time) and installed a rootkit, along with a password collector, which led to two of my computers getting cracked after I ssh'd to them from cal.net's shell server. --["RyanCastellucci"]	+ ''2005-08-31 19:15:58'' [[nbsp]] They used to be pretty cool. They have gone downhill in recent years. Two years ago, when they were still giving their users shell accounts, sombody cracked their shell server, (they were running a kernel vunerable to a local root exploit at the time) and installed a rootkit, along with a password collector, which led to two of my computers getting cracked after I ssh'd to them from cal.net's shell server, and it took cal.net a month after I compleained before they rebuilt the box from backups. --["RyanCastellucci"]

Cal.NET

IrenePark — 2005-09-01 01:57:07

fixed stuff up, typos, links

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- \|\|{{{www.cal.net}}}\|\|	+ \|\|[http://www.cal.net]\|\|
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- This page will be updated by ["EdwinSaada" Ed] at some soon time. His apartment and a couple others also attempted to file with the better business bureau about cal.net. As well as reporting on Rip-off Report.com/ Bad Business Bureau.	+ This page will be updated by ["EdwinSaada" Ed] at some soon time. His apartment and a couple others also attempted to file with the [http://www.bbb.org/ Better Business Bureau] about Cal.net. As well as reporting on Rip-off Report.com/ Bad Business Bureau.
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- They have horrible reviews on all the dslreports.com and broadbandreports.com. Here's an [http://www.dslreports.com/comments/1556 example] of one of these reviews. (Not written by anyone I know). They redid thier website a year and a half ago, you should have seen it before.	+ They have horrible reviews on all the [http://www.dslreports.com DSLreports.com] and [http://www.broadbandreports.com Broadbandreports.com]. Here's an [http://www.dslreports.com/comments/1556 example] of one of these reviews. (Not written by anyone I know.) They redid their website a year and a half ago, you should have seen it before.
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- Up until Comcast Cable it was the only internet option available besides dialup to al ot of complexes such as ["Glacier Point"]. They refuse to install onto a router....they try to get a 4 bedroom apartment to have 4 accounts. Biggest rip off ever. Extreme installation charges, very limited rate plans (gigabyte limited and charge $5 per gig over). They claim its cause they dont want to mess with the warantee and such and they cant tell if the routers broken or it's thier fault. This is a huge hassle, as you cant just plug in and use the internet. Kinda like the dorms, you need to register your comp's mac address up. This leads to a real hassle in forcing it to work with a router.	+ Up until ["Comcast" Comcast Cable] arrived, Cal.net was the only internet option available besides dialup to all of of complexes such as ["Glacier Point"]. They refuse to install onto a router... They tried to get a 4-bedroom apartment to have 4 separate accounts. Biggest rip off ever. Extreme installation charges, very limited rate plans (gigabyte limited and charge $5 per gig over). They claim it was because they don't want to mess with the waranty and such and they can't tell if the routers broken or it's their fault. This is a huge hassle, as you can't just plug in and use the internet. Kinda like the dorms, you need to register your comp's mac address up. This leads to a real hassle in forcing it to work with a router.
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- Refuse to provide paper receipts, they charge automatically the first week of each month. They say the only receipt/proof is your credit card bill. I would have assumed its a law they have to provide some sort of proof but they refuse. And like I said above, they argued a mischarge. I had to provide them with photocopies of my credit card statement before they would refund me, and it took 5 weeks.	+ Refuse to provide paper receipts, they charge automatically the first week of each month. They say the only receipt/proof is your credit card bill. I would have assumed it's a law they have to provide some sort of proof but they refuse. And like I said above, they argued a mischarge. I had to provide them with photocopies of my credit card statement before they would refund me, and it took 5 weeks.
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- Thank god for ["Comcast"]. Cal.net was a pure monopoly...the only other choice was dialup or satellite dsl which is ridiculously expensive.	+ Thank god for ["Comcast"]. Cal.net was a pure monopoly...the only other choice was dialup or satellite DSL which is ridiculously expensive.

Cal.NET

JasonAller — 2005-08-31 18:17:46

spelling

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- ''2005-08-31 19:15:58'' [[nbsp]] They used to be pretty cool. They have gone downhill in recent years. Two years ago, when they were still giving thier users shell accounts, sombody cracked thier shell server, (they were running a kernel vunerable to a local root exploit at the time) and installed a rootkit, along with a password collector, which let to two of my computers getting cracked after I ssh'd to them from cal.net's shell server. --["RyanCastellucci"]	+ ''2005-08-31 19:15:58'' [[nbsp]] They used to be pretty cool. They have gone downhill in recent years. Two years ago, when they were still giving their users shell accounts, sombody cracked their shell server, (they were running a kernel vunerable to a local root exploit at the time) and installed a rootkit, along with a password collector, which led to two of my computers getting cracked after I ssh'd to them from cal.net's shell server. --["RyanCastellucci"]

Cal.NET

RyanCastellucci — 2005-08-31 18:16:34

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- ''2005-08-31 19:15:58'' [[nbsp]] They used to be pretty cool, even gave out shell accounts to all users. They have gone downhill in recent years. Two years ago, when they were still giving thier users shell accounts, sombody cracked thier shell server, (they were running a kernel vunerable to a local root exploit at the time) and installed a rootkit, along with a password collector, which let to two of my computers getting cracked after I ssh'd to them from cal.net's chell server. --["RyanCastellucci"]	+ ''2005-08-31 19:15:58'' [[nbsp]] They used to be pretty cool. They have gone downhill in recent years. Two years ago, when they were still giving thier users shell accounts, sombody cracked thier shell server, (they were running a kernel vunerable to a local root exploit at the time) and installed a rootkit, along with a password collector, which let to two of my computers getting cracked after I ssh'd to them from cal.net's shell server. --["RyanCastellucci"]

Cal.NET

RyanCastellucci — 2005-08-31 18:15:58

Comment added.

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	+ ------ + ''2005-08-31 19:15:58'' [[nbsp]] They used to be pretty cool, even gave out shell accounts to all users. They have gone downhill in recent years. Two years ago, when they were still giving thier users shell accounts, sombody cracked thier shell server, (they were running a kernel vunerable to a local root exploit at the time) and installed a rootkit, along with a password collector, which let to two of my computers getting cracked after I ssh'd to them from cal.net's chell server. --["RyanCastellucci"]

Cal.NET

RyanCastellucci — 2005-08-31 18:12:28

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	+ + [[Comments]]

Cal.NET

PhilipNeustrom — 2005-08-21 22:26:00

formatting. page seems in need of slight update

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- grrrr the memories, the memories. - Really really really horrible company	+ This page will be updated by ["EdwinSaada" Ed] at some soon time. His apartment and a couple others also attempted to file with the better business bureau about cal.net. As well as reporting on Rip-off Report.com/ Bad Business Bureau.
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- Work is too busy today, but this page will be updated by ["EdwinSaada" Ed] at some soon time. His apartment and a couple others also attempted to file with the better business bureau about cal.net. As well as reporting on Rip-off Report.com/ Bad Business Bureau. - - They also have horrible reviews on all the dslreports.com and broadbandreports.com Here's an [http://www.dslreports.com/comments/1556 example] of one of these reviews. (Not written by anyone I know) They redid thier website a year and a half ago, you should have seen it before.	+ They have horrible reviews on all the dslreports.com and broadbandreports.com. Here's an [http://www.dslreports.com/comments/1556 example] of one of these reviews. (Not written by anyone I know). They redid thier website a year and a half ago, you should have seen it before.
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- Includes: Extreme mischarges on credit card bills--> To the point they say MY credit card company reported it wrong because ''thier'' computer shows I was charged the right amount. Uhm...no, fuck you. - Worst tech support ever. - Always down, extremely slow, ridiculously priced.	+ Includes: Extreme mischarges on credit card bills, to the point they say MY credit card company reported it wrong because ''their'' computer shows I was charged the right amount. Uhm...no, fuck you. + + Worst tech support ever. Always down, extremely slow, ridiculously priced.
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- Up until Comcast Cable it was the only internet option available besides dialup to al ot of complexes such as ["Glacier Point"]. They refuse to install onto a router....they try to get a 4 bedroom apartment to have 4 accounts. Biggest rip off ever. Extreme installation charges, very limited rate plans (gigabyte limited and charge $5 per gig over). - They claim its cause they dont want to mess with the warantee and such and they cant tell if the routers broken or it's thier fault. - This is a huge hassle, as you cant just plug in and use the internet. Kinda like the dorms, you need to register your comp's mac address up. This leads to a real hassle in forcing it to work with a router.	+ Up until Comcast Cable it was the only internet option available besides dialup to al ot of complexes such as ["Glacier Point"]. They refuse to install onto a router....they try to get a 4 bedroom apartment to have 4 accounts. Biggest rip off ever. Extreme installation charges, very limited rate plans (gigabyte limited and charge $5 per gig over). They claim its cause they dont want to mess with the warantee and such and they cant tell if the routers broken or it's thier fault. This is a huge hassle, as you cant just plug in and use the internet. Kinda like the dorms, you need to register your comp's mac address up. This leads to a real hassle in forcing it to work with a router.
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- - Refuse to provide paper receipts, they charge automatically the first week of each month. They say the only receipt/proof is your credit card bill. I would have assumed its a law they have to provide some sort of proof but they refuse. - And like I said above, they argued a mischarge. I had to provide them with photocopies of my credit card statement before they would refund me, and it took 5 weeks. -	+ Refuse to provide paper receipts, they charge automatically the first week of each month. They say the only receipt/proof is your credit card bill. I would have assumed its a law they have to provide some sort of proof but they refuse. And like I said above, they argued a mischarge. I had to provide them with photocopies of my credit card statement before they would refund me, and it took 5 weeks.
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- I'll clean this page up i promise and write more. -	+ I'll clean this page up I promise and write more.

Cal.NET

EdwinSaada — 2005-06-18 10:48:56

quick summary, clients distract me.

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- Work is too busy today, but this page will be updated by ["EdwinSaada" Ed at some soon time. His apartment and a couple others also attempted to file with the better business bureau about cal.net. As well as reporting on Rip-off Report.com/ Bad Business Bureau.	+ Work is too busy today, but this page will be updated by ["EdwinSaada" Ed] at some soon time. His apartment and a couple others also attempted to file with the better business bureau about cal.net. As well as reporting on Rip-off Report.com/ Bad Business Bureau.
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	+ Includes: Extreme mischarges on credit card bills--> To the point they say MY credit card company reported it wrong because ''thier'' computer shows I was charged the right amount. Uhm...no, fuck you. + Worst tech support ever. + Always down, extremely slow, ridiculously priced. + + Brief summary: + + Up until Comcast Cable it was the only internet option available besides dialup to al ot of complexes such as ["Glacier Point"]. They refuse to install onto a router....they try to get a 4 bedroom apartment to have 4 accounts. Biggest rip off ever. Extreme installation charges, very limited rate plans (gigabyte limited and charge $5 per gig over). + They claim its cause they dont want to mess with the warantee and such and they cant tell if the routers broken or it's thier fault. + This is a huge hassle, as you cant just plug in and use the internet. Kinda like the dorms, you need to register your comp's mac address up. This leads to a real hassle in forcing it to work with a router. + + + Refuse to provide paper receipts, they charge automatically the first week of each month. They say the only receipt/proof is your credit card bill. I would have assumed its a law they have to provide some sort of proof but they refuse. + And like I said above, they argued a mischarge. I had to provide them with photocopies of my credit card statement before they would refund me, and it took 5 weeks. + + + This is not a unique experience. Everyone in my complex hated Cal.Net with a fiery passion. So did the few people at other complexes with it. + + Thank god for ["Comcast"]. Cal.net was a pure monopoly...the only other choice was dialup or satellite dsl which is ridiculously expensive. + + I'll clean this page up i promise and write more. +

Cal.NET

EdwinSaada — 2005-06-18 10:42:15

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- making this saturday morning. grrrr the memories, the memories.	+ grrrr the memories, the memories.
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- Work is too busy, but this page will be updated by ["EdwinSaada" Ed at some soon time. - His apartment and a couple others also attempted to file with the better business bureau about cal.net. - As well as reporting on Rip-off Report.com/ Bad Business Bureau. - They also have horrible reviews on all the dslreports.com and broadbandreports.com - Here's an [http://www.dslreports.com/comments/1556 example] of one of these reviews. (Not written by anyone I know) - They redid thier website a year and a half ago, you should have seen it before.	+ + Work is too busy today, but this page will be updated by ["EdwinSaada" Ed at some soon time. His apartment and a couple others also attempted to file with the better business bureau about cal.net. As well as reporting on Rip-off Report.com/ Bad Business Bureau. + + They also have horrible reviews on all the dslreports.com and broadbandreports.com Here's an [http://www.dslreports.com/comments/1556 example] of one of these reviews. (Not written by anyone I know) They redid thier website a year and a half ago, you should have seen it before. +

Cal.NET

EdwinSaada — 2005-06-18 10:41:08

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	+ Work is too busy, but this page will be updated by ["EdwinSaada" Ed at some soon time. + His apartment and a couple others also attempted to file with the better business bureau about cal.net. + As well as reporting on Rip-off Report.com/ Bad Business Bureau. + They also have horrible reviews on all the dslreports.com and broadbandreports.com + Here's an [http://www.dslreports.com/comments/1556 example] of one of these reviews. (Not written by anyone I know) + They redid thier website a year and a half ago, you should have seen it before. + i could write a novel.

Cal.NET

PhilipNeustrom — 2005-06-18 10:31:41

if they're really that bad..!

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- \|\|[http://www.cal.net/]\|\|	+ \|\|{{{www.cal.net}}}\|\|

Cal.NET

JasonAller — 2005-06-18 08:33:58

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- \|\|(Please fill in address and nearby spots)\|\|	+ \|\|1109 Kennedy Place, Suite 2\|\|
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- \|\|(530)555-5555\|\|	+ \|\|(530)757-8070\|\|
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- \|\|[http://www.website.com]\|\| -	+ \|\|[http://www.cal.net/]\|\|

Cal.NET

EdwinSaada — 2005-06-17 23:25:23

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	+ \|\|<bgcolor='#E0E0FF'>'''Location'''\|\| + \|\|(Please fill in address and nearby spots)\|\| + \|\|<bgcolor='#E0E0FF'>'''Hours'''\|\| + \|\|(Please fill in hours)\|\| + \|\|<bgcolor='#E0E0FF'>'''Phone'''\|\| + \|\|(530)555-5555\|\| + \|\|<bgcolor='#E0E0FF'>'''Website'''\|\| + \|\|[http://www.website.com]\|\| + + + making this saturday morning. grrrr the memories, the memories. + Really really really horrible company