Comcast

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  1. Significant Outages in Service
    1. September 2010 Outages and Problems
    2. Winter 2005 Outages
    3. Daily Degradation in Service
  2. Solutions
    1. Questions you may wish to ask
    2. Pending Litigation Against Comcast

comcast_tow.jpgComcast being towed for illegal parking: let it relieve some frustration from their prices, service, or customer treatment. Comcast.JPGComcast Davis HQ
Location
2501 Research Park Drive, between Playfields Park & I 80
Hours
Mon-Fri 9AM-6PM
Phone
(800)824-2000 (local office)
(800)266-2278
Website
[WWW]http://www.comcast.com

Comcast has been providing cable television service to Davis area residents for a while, and now offers broadband internet and telephone service in Davis as well. In addition, Xfinity also provides home security systems and monitoring including video monitoring. They also provide thermostat/lighting control. This is all controlled from a 24/7 Comcast monitoring center. Sleep well because Comcast is watching you... The City of Davis Telecommunications Commission is in charge of the [WWW]franchise agreement with Comcast governing their business in the town, and complaints about Comcast should be sent to the Commission. The base price for broadband internet and basic cable TV service is about $57 per month, though they have been offering various discounts to entice customers away from existing options such as SBC Global and Omsoft.

Comcast has rebranded their digital cable, internet, and telephone services to Xfinity. The rebranding was done to try to distance themselves from past negative interactions with their customer base nationwide. Xfinity stands for infinite content choices and cross-platform features, thus guaranteeing an inability to deliver what they promise.

Xfinity commercials and online advertisements now omit the use of Comcast name almost entirely.

Comcast owns all of NBC Universal. They used to own only 51%, but Comcast decided to buy the rest in order further their quest for world domination. Comcast also owns Fandango.com and holds ownership in many cable TV networks.

Comcast changed its logo in 2012 to permanently include the NBC Peacock logo.

Comcast's scheduled maintenance windows start at 12:30 AM. Your phone and internet might go down then. And you won't be given any notice. If you regularly stay up all night working on some assignment, this will probably bite you eventually.

Comcast Internet does some stupid things. One example is ESPN360. ESPN360 is trying to be like a cable channel on the internet. If you want it, your ISP has to subscribe to it. If you want to subscribe to it and your ISP doesn't pay for it, you can't. If you don't want to be throwing ESPN360 money, you can't opt out. Another example is them [WWW]hijacking DNS records for domains that don't exist and using this to try to serve you ads. Essentially, they're lying to your computer saying a server exists when it doesn't, breaking a lot of stuff, and using the opportunity to put ads in your face. If you're looking at getting internet for your place, you might want to check out your other options.

XFinity Customers who had "boost" service previously just got a faster connection rate of 25mbs vs the 16 they had prior. XFinity speeds are close to 54mbs but tend to cap lower and ranges between 37 and 45 Mb/s to date. New Customers Triple Play- Internet, TV and Digital Phone service 99.00/mo for the first 24 months ... Internet max 250gb downloads per month (114.99 for year 3 and 129.00/mo after). Triple Play Preferred- Includes three free months of HBO and Showtime along with one year of free DVR service- 119.00/mo 24 months ... Internet downloads max 400 gb/mo. (135.00/mo. year 3 and 149.00/mo after), HD Preferred PLUS Triple Play- 139.99/mo first 24 months Internet Downloads max 550 gb/mo. plus free Internet TV/film downloads(155.00/mo. year 3 and 169.00/mo after).

Payments can be made at the office on Research Park Drive. After hours, payments can be dropped off through a slot in the door.

If you subscribe to both Cable and Broadband through Comcast, it's about $95 a month (new customers only). They charge 45.99 for Internet (existing customers cost $79.99/mo. offer is for new customers only), 49.99 (or so) for TV (though you can get Basic Cable for approx. $11 -it doesn't come with any "cable" channels such as MTV though). But they do a promotional $19.99 per service for the first 3 months. And free home installation for the broadband. Threaten to cancel your service! Last June I called to say I wanted to cancel as some roommates would be gone and the remainders couldn't afford it, as well as moving, etc. They responded with offering me the $19.99 promotion again! So I had 6 months of cable Internet and television at about $40 a month, totally awesome. You can also pay with a credit card over the phone, either with the automated system or with a service rep.

Xfinity is no longer just a cable, internet, and telephone provider. They are now selling home security services and thermostat/lighting control. Yes, Comcast can now control your home security, lights, and temperature. Remote control and video monitoring is available. You can access your home's systems from a mobile phone or computer.

Significant Outages in Service

tech support.pngAccurate depiction of Tech Support

September 2010 Outages and Problems

Starting from the 9th of September (according to one Comcast tech), a series of problems started affecting internet service in Davis through Comcast. Continuing into October, a wide array of people reported problems.

Read more about your neighbor's experiences and add your own on the entry about the outages.

Winter 2005 Outages

Comcast had so many problems in winter of 2005 that The Davis Enterprise wrote an [WWW]article about it.

Comcast Cable Internet is notorious for having extended periods of no service. This leads many people to lament that "Comcast is good...when it's working." Typically there is nothing you can do during these blackouts and if you call support they will tell you power cycle your modem. In fall of '04 Comcast entered the cable Internet market in Davis, which goes some length in explaining their unstable service, but after speaking with a technician, it was revealed that outages during the spring of '05 were in fact caused by an apartment on Valdora who subscribed to Comcast and shared their Internet with their neighbors. Naturally everyone on the connection was downloading movies and thus by the technician's estimate they were using about 10gigs of bandwidth a day which caused instabilities in the entire network. The FCC was contacted and as a result these people were banned from Comcast for life. Comcast is for the most part much more stable nowadays but if you do not get the promotional rate, it is pretty costly per month. The upside to this is that you are getting much faster speeds than DSL and there is no annual contract to maintain. -DavidFu

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Daily Degradation in Service

* I've had Comcast in my last two apartment complexes working beautifully, except for the initial few rocky months it was new to most of Davis. I now live in Brush Creek Apartments, and am starting to have some trouble with my broadband. I used to live with 4 other guys at one complex, 2 at the other, and here it's just me and my girlfriend - I'm positive it's not some bandwidth hogging issue. It's fine in the morning, but as the day progresses, it seems to get worse. It just gets slower starting in the afternoon. Verified using a few online tests (stuff like [WWW]http://bandwidthplace.com/speedtest/, etc) and the highly efficient counter-strike method: open up my servers list and just watch the latency go from 20 or 30 in the mornings to 100+ in the evenings. Makes for crap playtime. Is there anything they could do if I call them up, or am I just S.O.L.? -ES

Comcast on good day with the premium service level:
23:13:03  http://kernel.org/pub/linux/kernel/v2.6/linux-2.6.14.4.tar.bz2 => `/dev/null'
Resolving kernel.org... done.
Connecting to kernel.org[204.152.191.5]:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 39,194,430 [application/x-bzip2]

100%[==========================================>] 39,194,430  1006.65K/s    ETA 00:00

23:13:41 (1006.65 KB/s) - `/dev/null' saved [39194430/39194430]

Note that Comcast is now considering bandwidth caps with overage charges, as well as reducing the speed of your entire connection if you download data faster than they think you should (regardless of whether or not you are actually *paying* for the ability to do so). More information on this can be found at [WWW]Gizmodo's article on the subject

Another interesting fact is that the quality of the cable reception and internet speed is based partly on how far your house is from a hub, which are those little green domed things about a foot tall in some people's front yards. Many of them are also encased in a black sleeve approximately 1.5 feet in length on what appears to be the lowest power lines (such as at the corner of 4th and J Streets). If your home is more than 300 feet or so, then there can be some problems with signal quality and channel reception.

Solutions

Questions you may wish to ask

After upgrading my Internet service to receive cable (and many problems along with it) I was informed of some things by the technician who finally appeared to fix it that told me I was never able to receive the bandwidth or signal quality I had been paying for the entire time because of a filter that should have been removed 3.5 years ago.

  1. Are there any filters on my line that should not be there? As far as Internet goes, if this filter is on your line you will only have access to the most highly populated data channel #79. Without the Filter you will have access to #76-79 allowing for a less populated signal and access to cable as well. For cable, if you see the code 12:00m in the info guide where the time should be or if you see the code S0a00 on a channel you should, but are not able to, receive, it may be because of this filter.

  2. What is my signal strength? When paying for cable this could be the difference between functioning HD channels and fuzzy or no picture quality at all on many of them. As for the Internet, it is the difference between truly high-speeds and barely above DSL quality speeds and might prevent you from obtaining the bandwidth and baud rates you are paying for.

  3. During and after repairs ask about exactly what repairs the techs are making and to see the parts, if any, that were repaired, exchanged or removed. You have the right know, and the techs are required to share the information to inform you, about any and all repairs they are making to your service. Take pictures if you would like to, but always ask detailed questions so you know what's going on with the service you are paying for. Knowing this information could be the difference between a tech telling you to power-cycle your box or modem for the hundredth time or actually getting you the help you need with your service.

  4. Whenever getting new service through Comcast, make sure they test all the lines form the cable box to your residence. It is part of their job (which they often do not do if they are not asked to) and they are required to changed any lines that may cause a conflict (at NO COST) to ensure you have the service you are subscribing to.

In case anybody has trouble with the national number here's the direct line for the Sacramento office (800)824-2000 well at least that's the number they gave me. —ArmyDecoy

All of this is useful, but there is one last thing to consider before making the switch to Davis' primary Broadband Provider from DSL or other subscriber services... Past and current litigation against them from their "Satisfied Customers".

Pending Litigation Against Comcast

There are several other lawsuits which can very easily be found if you look. The bottom line is that Comcast does not care about the consumer, the FCC or any regulation regarding monopolies and is even trying to get the average consumer to bow down and accept an arbitration agreement that would cost the consumers the right to sue under any circumstances. On the bright side, there is way to opt out of this arbitration and retain your right to bring suit if necessary by filling out [WWW]this form.

Comments:

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Archive Page for Comments from 2005-2009


2010-02-04 00:09:20   Comcast is apparently changing its name to Xfinity. Don't be fooled. —IDoNotExist


2010-03-22 00:14:00   comcast is a really crappy service for a really ridiculous rate. — randomstudent


2010-04-27 17:30:52   COmcast High-Speed Internet has been down all afternoon. A call to Comcast resulted in them saying that most of Downtown is out, because they're doing scheduled maintenance. In the middle of a weekday. During Midterms. Great job! —JerseyCity


2010-06-17 21:27:44   On June 17, 2010, I was watching the NBA Finals Game 7, Lakers vs Celtics. With about 5 minutes left in the 3rd quarter the screen went blank. Channels 1-12 were not working, meaning that it wasn't the network ABC's fault, but Comcast's. I listened to ESPN radio coverage of the game, but with about 8 minutes left in the game I couldn't stand to just LISTEN anymore and I ran off to the nearest bar to watch the game. At the bar, I wasted money on food and drink that I did not want in order to watch the game, and watched excitedly as the game went down to the wire. If I had waited for Comcast to fix its "little problem" then I would have missed probably one of the greatest NBA Finals series in years. I rest my case —boing3887


2010-07-27 13:19:02   Words cannot describe how much I hate Comcast. When I first moved into an apartment in Davis, my roommate and I wanted to make sure we had internet as soon as possible. Because of this, we went to Davis weeks in advance to set up an appointment, get a modem, and have everything ready within a few days of moving in. We signed up with an online deal that got us a free modem and the first six months for $29.99 a month, but apparently they could not send a technician to flip the switch (or whatever they do to turn our service on) to connect us for a few weeks. When they finally did get our connection running, they gave us the full price deal which we spent months fighting. What is even worse is that the contractor who was supposed to disconnect the previous tenants decided to do so several weeks later after they moved out and we finally got our connection working so we needed to have a technician come activate our service again! I am posting this comment now because the roommate holding the Comcast account is moving out and I am going through quite a bit to figure out how to get the most convenient transition out of this (especially since they want to charge me a $45 installation fee for basically flipping a switch!). —hankim


2010-07-27 13:32:09   Love their internet service, hate their service-service. Also, they moved a number of HD channels from their old location in the 900s (the normal HD channels) into the late 700s/early 800s. The 800s are porn channels. So, if you want to flip through the "Guide" menu to find the regular HD channels you're looking for, you have to scan past a whole bunch of porno names. As amusing as some of the names may be, the new organization is ridiculous and likely offensive to some. —TomGarberson


2010-08-07 21:36:32   It takes forever to get anything fixed and you have to jump through a zillion hoops during the process. I think it took 3 weeks to get the cable fixed when it died (they didn't understand what the problem was for several hours, and then they sent the wrong stuff to fix it). The internet also has a habit of going very slowly from time to time, or cutting out (which is confirmed by calling them). If there was a comparably priced option with another company I would take it; unfortunately we can't get DSL out here (we tried). —themichelle


2010-08-24 10:02:18   Am on the 26 mbs plan currently (was formerly the 16 w/speed boost). Decided to upgrade recently but for craps and giggles decided to run a speed test this morning to see where my service was really at. The results: —
[WWW]Speedtest.net says 4.7 mbs, 13.1 mbs, 6.9 mbs
[WWW]Cnet speed test says 2.3 mbs, 4.7 mbs, 2.2 mbs
[WWW]Bandwidth Place says 16.6 mbs, 18.6 mbs, 17.8 mbs

I tested at 10 different sites, clearing my cache, updating and cleaning my reg, even ceasing all background programs which run on the internet in the background (ie: anything with an autoupdate feature, Skype, and anything else runnign on I-Net.) before running all of them, clearing the cache in between each one. The result varied on each site between 2.2 mbs (lowest) and 18.6 mbs (highest). My overall average download speed is 10.1 mbs which is a far cry from the 26 I am paying for. Yes, I live in an Apartment complex, yes it is cable and yes they tell you up front the speeds may vary, but getting less than half of what you are paying for? Seems odd to me. Now I am wondering whether to upgrade or not. I am sure that even if it were half of the service I was paying for it will still be a 100% improvement. Just not sure if it's worth the added fees anymore. I hate you Comcast. —Wes-P


2010-08-31 16:08:17   I started a new account with them because the roommate who was in charge of the Comcast account was moving out and I like how they charged me ten bucks to literally press a button on a computer. Really? —hankim


2010-09-04 10:27:20   We're thinking of switching our phone service to Comcast — can anyone comment on the reliability and quality (i.e., good clear sound) of the phone service? —CovertProfessor


2010-11-03 19:44:49   Does anyone know of any time requirements for cancelling cable service (i.e., advance notice, billing cycle, etc.)? We have been with them since before they were Comcast (12 years) and we are thinking of switching to DirectTV and would like to avoid paying for two services at the same time if we can avoid it... Thanks! —BigGuy


2010-11-18 12:15:06   Here's something fun for y'all—[WWW]How to get free Comcast Internet. —Users/PeterBoulay


2011-01-04 00:07:14   Comcast failing again for the past two weeks in North West Davis :( —Col


2011-02-04 11:48:27   anyone know how well comcast internet runs in N. Davis? —max72


2011-03-26 04:23:59   If I could McVeigh all of Comcast, I would. —JoshLawson


2011-04-03 09:03:36   What's up with Comcast these days? There TV network is getting worse, I was watching UConn Vs. Kentucky and in the last 2 minutes of the game the screen went blank for 10 seconds. Luckily I'm not a die-hard college basketball fan, but still.. —NikhilDahal


2011-04-03 12:18:28   Me and all my roommates are literally (yes, i know what literally means) SICK with comcast. I just want to play my Hockey Video Game when I get home from school!!! I dont want to know some failed way to fix the fact that between 4pm and 12am on weekdays, the internet is so slow that you can't play anything, you can't even have a conversation in an XBox live Party. I'm not a computer person, I don't get why stuff can't just work... I just want to know what internet provider I can switch to that wont cost more than comcast (or at least will be close) —NoahDoss


2011-06-13 01:40:19   So I checked in on my internet plan since I wanted to make sure I could end it when I am moving to another place without any fees or something and was told I basically had a fixed rate of $29.99 a month last month. This month I get a notification from my bank telling me that I got a charge of $59.95 from Comcast. So now I go back to ask what happened and am being told that I didn't have a fixed rate and my promotional rate expired. Assholes. —hankim


2011-06-21 07:41:44   And after a weekend of hell, thanks to Comcast stating they did not have a payment I made two months ago, I called them to set up a cancellation date telling them I was switching to AT&T (had already made the appointment). Miraculously, my payment showed up in their system this morning... I hate you Comcast. —Wes-P


2011-06-21 11:22:59   I've found that threatening to cancel my account is the ONLY way to get the service I need or speak to someone who will help me efficiently and accurately. Last time I did this (I've done it twice now) was because I had been quoted one price over the phone when I made the install appt. but then was billed for a higher amount later. I called 1-800-COMCAST to resolve. All they kept telling me was how sorry they were that I was unhappy but they couldn't do anything because they were actually a call center in the Phillapines. Finally after I got fed up and said I would cancel my service, I was magically transferred to a cool lady in Sacramento who took care of everything in in less than 10 minutes. —jsbmeb


2011-08-08 13:53:21   There was a ~45 minute outage today, apparently widespread in the area (according to Comcast's automated message). —CovertProfessor


2011-08-19 10:55:33   Moving and asked them to disconnect on 8/20/2011. Idiots disconnected today. Hopefully getting reconnected will be smoother, although I doubt it from previous problems with them. —hankim


2011-08-22 08:18:31   They keep charging me for a modem that I never got since I purchased my own years ago and I keep having to call them about it. Wish they could keep better track of their records. —hankim


2011-09-04 14:09:07   Interesting factoid. If you call and go to the "change or upgrade your account" thing in the menu, they will not discount your rates. I made my usual periodic call to knock my TV/internet rates back down to a reasonable level, and the woman I reached outright said she couldn't give me a discounted rate, except for the slight decrease I'd get if I added voice to my account ($144/month down to $136/month). So I thanked her and said I'd be making inquiries into switching over to DirectTV. That's when she told me that their "loyalty department" is closed on Sundays, but before I switch I should be sure to call back during the week and select "downgrade" at the menu, because they could probably offer me a better rate.

Moral of the story: they won't help you unless you tell them you're leaving. Good to know!

As usual, if they won't knock my bill back below $100/month I'll be leaving Comcast. I'll report in with what kind of results I get. For those who're curious, by the way, DirectTV is currently offering a 210-channel package including free HD and free NFL ticket for $35/mo for the first year, bumping up to $50/mo for the second year of a 2-year contract. MUCH cheaper than the 140 or so than my current 140 or so channels on Comcast that don't include NFL and cost about $75/mo. —TomGarberson


2011-09-07 14:08:24   I love how their phone line puts you on hold for twenty minutes when they are closed and then they tell you to call back later. Seriously, they cannot have a message that tells you that they are closed? Been dealing with assholes reading off scripts for the past week and I still don't have the internets. If I ever go postal, it's going to be in a Comcast building. —hankim


2011-09-14 08:16:02   Those fuckers now make you download some shit software that basically resets your browser's home page and search engine in order to activate their service. FUCK COMCAST. —hankim


2011-09-26 20:30:34   Well UCD is back in full swing and once again Comcast has demonstrated to me they cant handle the load in terms of internet bandwidth— you blow Comcast. If it didn't take 2 minutes to get to this page (cant even log into my email account)I'd let you know by email— already did by phone and you are aware of cable and internet issues in my area... gee thanks. —RichardL


2011-09-30 21:24:48   Yep. At the beginning of every single UCD school year, Comcast users in Davis experience issues with their service. They don't seem interested in anticipating the increased usage when 15K-20K students, staff, and faculty come back after the summer and start using the internet. I guess it makes a kind of sense. Why should they spend any money on preparing for the issue ahead of time when they can just wait for the torrent of pissed off phone calls, and then invest the minimum amount of money and effort to make most of the complaints stop? —Wajinki


2011-10-03 14:34:06   Supposedly I have a bill or something that was due on the 29th of September, at least when I chatted with a representative who could see the updated bill, which I can't see online for some reason, supposedly because they haven't updated my online account yet... what is this I don't even. —hankim


2011-10-14 16:17:26   Does anyone know how to get a channel listing by network of Comcast stations? I have been searching for years. —EricWecker


2011-12-30 13:29:46   Our internet service was unavailable for much of 29 December and through the morning of 30 December. Was getting 33% packet loss in the evening, which became 60% and then completely out again through the evening until the morning of 31 December, when it was sporadically in and out. Technical support was, as usual, unhelpful. Yay, Comcast. —CovertProfessor


2012-02-04 16:39:25   @CovertProfessor I had similar issues in December as well. In fact, ever since mid-December I've had strange problems where the quality of my connection changes erratically for a few hours then it cures itself for the rest of the day. It's quite frustrating. Is anyone experiencing similar issues? —KrisKalish


2012-02-10 18:54:38   Comcast is by far THE WORST company I have ever dealt with in terms of customer service and billing. Despite the fact that I signed up for the service with a real-live, physical salesman, Comcast charged me almost double what my first month's bill should have been. Despite the fact that I had a signed contract (how often can you say that these days?), it took three phone calls and a trip to the Comcast office to get them to honor the rate I signed up for. Comcast cobbles your bill together from an assortment of temporary discounts, promotional rates, and credits, all of which expire at different times and without any notice. So once or twice a year my bill unexpectedly doubles, and I have to go through a fresh round of threatening to cancel, getting the bill fixed, and signing up for some new motley assortment of discounts. The latest fiasco was a $77 service charge they slapped me with after sending a technician out to reconnect a cable one of their other technicians had accidentally disconnected while working on someone else's hookup. Seriously... $77 for a 5 minute visit to screw a cable back in. It only took an hour to get things sorted out on the phone this time though. That's my personal record! —Johnmlambert



2012-04-22 20:29:19   COmcast is the worst company to do ANY business with!! In fact my service has "hiccups" all the time!! They want to charge me $121.90!! Better Buisiness is going to get a report on them. It's very ridiculous when you supposedly get a good company, and all your service is shit!! I am going to report them to everyone I can!! BBB, Call Curtis, and as many other watch dog types I can!! This company is the biggest rip off you can ever blow any money on!! DO yourself a BIG favor and try to find a better company! —frankinDavis


2012-04-30 19:23:22   One year later, Comcast has sent a collection agency for $30 after me. My roomate and I had pixilated service for two straight months, and were getting BS answers mixed with discounts off our monthly charges. Once we had enough of about a week of nothing but pixilation, we switched to Directv. I have all emails on file, and yes, I am willing to go to court over $30. I swore their commercials claimed they are now putting customer service first, but I suppose nowadays trusting commercials is just foolish. No I do not work for Directv, but we had one day of it not working and we already have a next day appointment for them to fix it. —DCWine


2012-06-02 23:44:25   COMCAST IS HORRIBLE!!!!! I had them for a year and I kid you not, literally EVERY SINGLE bill they would try to charge me at least $50 more than what I should've been paying for a variety of bullshit charges that they'd try to sneak on my bill. I spent a whole day each month just being passed around on the phone from person to person just to get the damn charges taken off. Avoid them at all costs!!!! —SadieHutchison


2012-07-11 16:59:12   I despise Comcast. My services started in January 2012, but Comcast forgot to ship my equipment and it didn't arrive until January 30th. They still wanted to charge me for the first month... every month since then has been hell. Service outages are the least of my problems. Comcast tries to slam ridiculous charges on me regularly and it's a pain in the neck to call in, wait on hold, then get transferred around for eternity to get the charges removed. Sometimes I go through the entire process and realize nothing was taken care of, so I have to do it all over again! I spend hours dealing with Comcast every month. I cancelled service on the first of this month (which was a miserable process that took hours), and I've never been happier. I vote with my dollar and I refuse to vote for Comcast in the future unless they make some serious changes. —JaneFitzsimmons


2012-09-19 00:50:19   It has been my first year as a Davis Comcast subscriber. Speeds are decent (as expected from Comcast), much better than other internet options out there (I have a Docsis 3.0 Modem-works nicely and no rental fee). My first month was very strange. I signed up for their Blast internet and crappy digital TV (because it was cheaper than just the Blast Internet itself-I myself don't have a TV so this isn't really useful unless you want to create an Xfinity account to watch ESPN3 or something. Oh, and a digital cable box is not the same as a HD cable box) They sent out a tech to install/configure the internet (which I could have done at home with my cell phone, reading off the MAC Address) and cable box, but the tech ran out of cable boxes and told me they will send me one. The cable box arrives a week later, by then I got my first bill, which was very strange, around $115. $50 was installation, and $65 was for the internet and cable package (even though the advertised price was $39.99). I talked to my Comcast rep in Davis, who told me that I will pay for partial amount (just installation fee) and they send me a new, separate invoice for my first months service. Days go by, and I get calls on my cell from Comcast during class, threatening to cancel service if I did not pay. I called Comcast directly and they told me they will fix my bill. Another week goes by, and I get calls from debt collectors, urging me to pay. I finally get the new invoice in the mail and that bill still isn't right (about $60). I call Comcast a final third time and they told me my account shows $41.40, and they will contact the debt collectors to stop harassing and send out another invoice in the mail. Finally after a month and a half, I cleared my account and paid for installation and my first month's bill. Since then the internet has been decent, and I have been paying a constant monthly fee; no problems for a year.

Note that after one year their rates change again, depending on what contract you signed. I had $39.99 per month for an entire year which is a special deal opposed to the 6 month deal. After one year the price increased to $54.99 per month, and after two years the price will be the standard normal monthly service fee of $79.99

Comcast isn't too bad, after you dispute their charges and call them numerous times. Then they back off.


2013-02-09 12:57:09   Returned my equipment a month ago. Today some service person called saying they were coming to an apartment I no longer live in to pick up a modem that I don't have and now I have to sort all this crap out. They really need to get their shit together. Corporate office was closed so I had to go through their regular customer service, but the person I talked to was pleasant enough. —hankim


2013-07-29 19:11:35   I previously had AT&T and after moving to comcast, I felt that it was a whole lot faster. That's the good thing.

I first got a good deal with comcast internet, $37.99 for 12 mgbps a month for a whole year. I had to move to a different apartment and comcast sent out a technician to turn on my new apartment's connection or whatever you would call it. They charged me I think it was an additional $39.99, more than what I pay for a month for my service, but I couldn't do anything since there was no service in my new apartment for 90 days+. The technician then asked me if he could drill a hole in my wall, and since I did not know what he wanted to actually do, I allowed him. He FAILED to notify me of an additional charge of $21.99 for the socket he put in the wall. If he notified me about the charge, I would have said no and drilled the hole myself because it was a simple hole that was only 5 inches across to where he needed to put the line to my router. I called comcast and the representative I managed to talk to was able to remove the charge and mentioned that it will reflect in my bill soon, and I also received a letter in the mail telling me of the change in my bill.

I then paid my bill for sixty something dollars (my regular bill+the technician) the following month. That was about 3 weeks ago, and now I check my online statement to see when the next bill is due and I see the $21.99 charge+ a late charge! I am very upset at Comcast at the moment, and they are getting an earful from me once I get on the line with a representative. —JaceWinter


2013-10-25

Anyone thinking of getting Comcast don't do it if you want to preserve your sanity. Terrible service (for a while I could only use it on certain days for certain times because any other time it would lag beyond belief) and they have terrible customer service. I called to have someone come in and check the wiring on Thursday then they rescheduled it for Friday for some unknown reason and now they want to reschedule for Monday because I didn't call to confirm the appointment that I had made that same day. This isn't the first time they do this to me. When I was trying to get my service installed they literally had me waiting for an hour before someone answered the call. Then I had to give my information and as they were transferring me the call dropped on their end. So I called again, gave my information, being transferred then the call "dropped" yet again. I called yet again wait for another long time before someone else picket up, gave my information and was finally patched through to someone who would help me. They advertise these really great speeds but they don't back it up with the service. To make it worse, customer service is beyond useless in helping out since they will always, always blame it on your computer rather than on themselves. It's never their fault, it's always yours in their view point. Definitely, not worth the time or money. It's better to not have internet than to put up with such inadequacy.

Had this service for a month and a half now and never before had I had so much problem getting my internet to work. Maybe if I use an ethernet cable all the time it won't lag. —A deeply unsatisfied customer


2013-12-16 13:58:56   We reluctantly switched to Comcast a couple of months ago when we moved because AT&T does not offer true high-speed service in our area (L Street and east). To be fair to Comcast, we have screamingly fast speed with them and I appreciate that. But what a scammy company Comcast is. You definitely need to watch for charges every step of the way. We couldn't get the really good rates they advertise online because if you order online you can't arrange to pick up the equipment here in town, meaning you have to wait several weeks for it to be sent or for a rep to come out. Since you can't place your order until the previous tenants release their contract with Comcast, you may only have a day before move-in, so you're stuck buying the service on the phone at higher rates.

Also, we had terrible internet speeds at first, and when I called they offered to send out a tech. He was very efficient, and by replacing the route we rent from Comcast and a couple of the cables from it (not in the wall), he solved the problem. And then I got a $30.50 service visit charge. Comcast never told me there would be a charge, and I don't see why there should ever be a charge for them to replace their own equipment (especially in the first 30 days). With the help of a reluctant billing supervisor, I got that reversed. Just beware! —EvaG

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