Comcast/September 2010 Outage

A major outage of Comcast's internet service in Davis occurred during September, 2010 and continuing into October. During that time, many people tried to find out what was happening. One tech reported that the outage had started on the 9th of September. On Wednesday the 29th, DustyRags spoke to Comcast and was told that it was officially designated a "partial node outage" (meaning one node of a few hundred to a thousand people had a partial outage, which is hard to trace because it's partial. It was designated as such since Monday, Sep. 27, already well into the problem. A callback revealed that the main tap (the massive hardline into Davis) was overheating, and after replacing various parts they gave up and are now replacing the whole tap, which they said was a one day job. For many people, the problems continued well into early October. As of October 7th, they still had an automated "Your area is part of a service interruption" notice for callers.

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the problem with this was hardware in sac that provides the fat pipes to Davis, it just quit working

if your comcast ever pings above 90ms you can tell there is a problem with the network, but be sure to check @ http://speedtest.comcast.net/

Daubert
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Notice

The following notice was placed at the top of the Comcast entry;

What Did or Are you Experiencing?

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2010-09-26 18:12:08   comcast's service is just terrible. when it works, it's fine. but for the past 2 weeks, my internet and phone have continually gone out. i had a technician out 8 days ago, and he managed to make it work for an hour, when it crapped out again. i made another appt, only to have comcast call me to say they won't come out because the problem is with their network in davis. another week goes by, service stays bad, and i make an appt for yesterday. comcast calls again, says they won't come out, because the problem is with the network. but, they assure me, they will come out a day later. i wait today, they don't show up, and a call to comcast reveals that their system notes show that i cancelled the appt because i said my service was fine. of course, i never had such a conversation with comcast, so i have yet another appt for tomorrow. then i check my bill online, and discover that, adding insult to injury comcast charged me for the first service call. one of the many service technicians i spoke to blamed the problem on all the students moving in and activating service in september ... which is nonsense, considering that there are fewer students at the university this year due to budget cuts.

so don't count on comcast for reliable service. you'll spend hours on the phone and your service will likely still suck. —tokai

• It makes no sense that there would be problems due to lots of students moving in. New students move in every year. They know this. They had roughly the same number of students last year. So both last year and this year, they should have had similar demands on their network. One would hope that their network isn't so fragile that people actually *using* it wouldn't cause it to fail, but that seems to be what Comcast is implying. On the other hand, I'm not aware of their network failing last year. Nor does it fail in all of the other college towns across the country that get sudden influxes of students whenever school starts. So if they are giving you that explanation, don't believe them. It makes no sense. Or, if it actually is true, it's a REALLY good argument not to use Comcast... —IDoNotExist
  

• The new students are most likely not the cause of the problem, HOWEVER that doesn't mean they don't have anything to do with the problem. If equipment is failing in Davis (as it appears to be), and the capacity has dropped as a result, then all the new students most definitely could be causing the slowdown. There does appear to be issues with Comcast right now. Read the new outage notice above. Calling repair people will probably NOT help. —GarrettGallegos
  

• Maybe Comcast has a new provisioning/billing software since last year that can't handle the load. They shouldn't blame that on the students though. —NickSchmalenberger
  

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2010-09-27 14:28:49   If you are having connection issues, please read the outage notice at the top of the page before calling comcast. tThere is currently a city-wide problem that has been going on for almost 2 weeks. It's probably a waste of your time and Comcast's time to get someone out to repair it. —GarrettGallegos

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2010-09-28 13:18:44   according to the comcast tech who came to my home yesterday, they have been having problems in davis since the 9th, not the 17th. he said they were planning on installing a software update last night, between 12-3am, that hopefully would solve the problems. unfortunately, my modem reset itself twice just this morning. so, there is still no fix. at least the tech was honest and kind enough to admit that the claim that the number of students now in town was causing the problems was false.

comcast reps are on the UCD campus today, outside the MU, hawking their wares. i asked them if they were informing potential customers of their current inability to provide the service they are selling, and they claimed to be unaware of any problems in davis. they also said i was the first to tell them of any problems. yeah, right. if it weren't 100+ degrees outside, i'd stand outside the comcast booth with a picket sign, warning students to stay away until comcast is actually able to provide the service they are selling. —tokai

• I wasn't sure what day it started, it seemed to start for me on the 17th, and of course I couldn't get them to admit there even was a problem at first. It was down for me for about 10 hours or more yesterday, coming back up for only a few minutes at a time. That's by far the worst it's been, maybe they were replacing equipment. Seems fine today (SO FAR), just waiting for it to fail - it's that time of day (Consistently has failed for me around 1:30 pm). Software patch would be great if it worked, but one of the repair guys himself tried to act dumb about it - but them spilled the beans and told me there was a large piece of equipment that needed to get replaced, so at this point I don't think anyone - not even Comcast knows what is really wrong. I don't mind a bit of downtime here and there, but this is rediculous. For them to sell a service that is not even usable is robbery. I recommend you create a Twitter account and complain every hour. —GarrettGallegos
  

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2010-09-28 21:38:08   I believe Comcast has fixed the problem, after being down for about 10 hours or more yesterday, it has been flawless today all day. I had fewer problems last Tuesday-Thursday, so it might not be the end of this. I will see how it goes through this coming weekend, and if all looks good next Monday (10/4) then I will remove the outage notice.—GarrettGallegos

• Alas not the case for me. Been going in and out all evening. What a mess. —OliviaY
  

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2010-09-29 11:17:18   I had a few short outages in mid-September, in West Davis. No more than about 5 minutes each time, and I think 3-4 times. I haven't had a problem in more than a week. —TomGarberson

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"2010-09-29 11:22:03" UPDATE! I just talked to Comcast (10:45 Wednesday, 9/29), and they gave me the lowdown. First: this was officially designated a "partial node outage" (meaning one node of a few hundred to a thousand people had a partial outage, which is hard to trace because it's partial. This has been designated as such since Monday, Sep. 27, already well into the problem. The guy said he'd call me back after speaking to the team. Then he called me back and said the main tap (the massive hardline into Davis) was overheating, and after replacing various parts they gave up and are now replacing the whole tap. That should (hopefully) solve the problem. It "should" (his words) be a one-day job, but they don't know when they'll be finished yet and are careful not to give out exact times. Here's to hoping!—DustyRags

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2010-09-29 11:54:48   I haven't noticed any particularly bad connection speeds or poor TV quality in N. Davis- is this more of a South-and-Central kind of thing? —JoePomidor

• Ditto, no problems out of the ordinary here (I live in North Davis). —hankim
  

• Northwest Davis here, been having trouble (connection comes and goes and is highly unstable) since the 9th. A technician came by and informed me that the problem was city-wide and should be fixed next week—this was 2 weeks ago. —Col
  

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2010-09-29 14:31:00   They called to let me know they fixed the problem yesterday. service was good for about 3 hours but now my internet has been down almost all day (at least when I checked). I am very angry at comcast, they clearly either lied or do not know what they are doing. —DagonJones

• When I had some trouble with my cable TV channels and they sent someone out, I had problems with my internet for the next 48 hours or so. It eventually worked itself out, but from my experience, they tend to break things while trying to fix them. Have you tried calling them again? —TomGarberson
  

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2010-09-29 14:55:01   Seriously I've had really shitty and broken connection for almost the entire month. Shouldn't Comcast give us a free ride for our cable this month due to their incompetence?

As of 2:54 PM, Northwest Davis is still having connection issues. I think the longest time my connection remained stable was 30 min. —Col

• I believe you can track your outages and get your bill prorated. I may be mixing them up with AT&T, but one of the two (maybe both) used to cut a day's cost from the bill if you had outages. You might look at the service contract; it probably provides for what happens in the event of outages. —TomGarberson
  

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2010-09-29 15:43:29   I think everyone should request a refund for this month's bill. If Comcast refuses, cut & paste your balance into a Better Business Bureau complaint. I plan on getting free Comcast for the next year. —KeithJose

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2010-09-29 19:54:06   I am amazed, this is my second day with uninterrupted internet (if we make it to midnight). Perhaps Comcast tracked down all my comments and tweets (yes, I went there) and pushed the "make this guy's internet work" button on their back-end. They obviously made some change, this is the most stable I have ever seen it in 3 years, even before this mess started it went out for a few seconds a couple times a day (I know because I get disconnected from everything whenever it drops). In all honesty, I don't care about getting a refund, the $30 credit isn't changing my life, but I work on the internet and the loss of internet has seriously affected me for the last few weeks. What I would like is for Comcast to actually admit when there is a problem, give a reasonable downtime estimate, and keep people aware of what's going on. I don't care if equipment fails, they can be honest about that. I may end up filing a BBB report because of their poor business practices, not their refunds or anything like that. —GarrettGallegos

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2010-09-29 19:55:39   PS: The only reason I tweeted was for them to hopefully fix this quicker. I was not a Twitterer before, nor will I be a Twitterer after this. I just noticed that some Comcast reps are on Twitter helping people here and there, so I figure it might at least get their attention. I recommend anyone still having issues get on Twitter, search for "comcast davis" and re-tweet every single one you see. —GarrettGallegos

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2010-09-29 20:04:14   Posting this during the few seconds that my internet actually works. I just got off the phone with a Comcast tech support guy, and apparently they've been receiving calls from the Davis area non-stop (lol). According to the rep, they have people out here "diligently" working on the problem. Estimated time of completion? Your guess is as good as mine.

SERIOUSLY considering switching to DSL. —Col

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2010-09-29 22:40:56   I've been logging my connections through Comcast to various point on the web. Starting with my router, then the cable modem, Comcast gateways (which I try and catch whenever my IP changes) and so on. Things started to get really bad around the 26th of September. Like most of the other customers who've posted, I call whenever there is an issue and have had four techs out to date. I've had no problems with my TV just internet.

Here are some logs from my modem.
Jan 01 1970 00:00:03 5-Warning D04.1 ToD request sent - No Response received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:12 6-Notice Cable Modem Reboot due to T4 timeout ;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Sep 27 2010 01:29:05 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

If you'd like to see some of the graphs take a look at https://demonrum.dyndns.org/cgi-bin/smokeping.cgi —moisenko

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2010-09-29 22:53:16   Amusingly enough, I apparently jinxed my connection. It's gone out four times tonight, never for more than a minute or two. Right after I said it's been in good shape. —TomGarberson

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2010-09-30 00:49:01   suckers and your distributed bandwith that has > 99% uptime —StevenDaubert

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2010-09-30 18:06:22   Haven't ran into problems today... Did Comcast finally pulled their act together? —Col

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2010-09-30 19:04:19   Haven't had any problems yesterday and so far today. I think we're good. Hopefully. —mchew

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2010-09-30 19:44:59   Still having issues in East Davis.

Corp. America like Comcast, the $ is the bottom line, they don't give a rat's ass about admitting to any failure or fessing to any issue. The books at the end of the quarter are what count to the success of Comcast, and that's what speaks to the people that have any care to what you receive in services. The best thing people can do is make this as expensive as possible for Comcast. Demand a refund for the full month, in addition, please submit a BBB report, demanding a full refund, or the difference of what Comcast may have refunded you vs your month balance. Home visits are also expensive for Comcast, so please demand they come out for some mouth breather to say "yep, modem is fine."

If Comcast were at all concerned about the quality of product they delivered, the certainly have the money to do it. I know if I let the data center I manage to fail for 2 minutes I would be failing at my job. High availability is not difficult for a company like Comcast who has a large infrastructure and budget. —KeithJose

• Wow, man! Did you ever think the Comcast workers are professionals like yourself? The term "mouth breather" really shows a lack of respect. I think your complaints about the corporate structure of Comcast are reasonable, but don't take it out on the workers. Write to the Telecommunications Commission or go to a meeting and hopefully they will take it into consideration when the franchise agreement is renewed. -NickSchmalenberger
  

• "The best thing people can do is make this as expensive as possible for Comcast." Ummmm, that's not Comcast's money - that's OUR money, If you want to make the prices go up and unless you want to pay more and more to Comcast - then by all means keep getting the repair guys out. Refunds won't affect Comcast's bottom line, it's more expensive for 1 repair person to come out than you pay in a month. PS: Repair guys are not Comcast robots, calling them out over, and over, and over is not going to help - show them some respect - they must be miserable right now - going to every home for 10 minutes just to say "your connection is fine, there is an outage". The best thing you can do is file a BBB report. —GarrettGallegos
  

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"2010-10-01 03:35:55"   Sorry gang, it has absolutely nothing to do with the amount of downloads, torrents, etc. and everything to do with outdated and degrading equipment. A little bit of incompetence and lack of communication within the hierarchy of Comcast as well, perhaps, but the majority of the issues had everything to do with the Internet/cable taps and hubs degrading and nothing more. As much as we all seem to hate bandwidth whores, it is not their problem this time. — Wes-P

• Wes-P, first of all no-one said it was the fault of torrenters (idea is to reduce load to minimize problems). They are still sucking up tons of network bandwidth, and you cannot just discount them as having nothing to do with the situation whatsoever. They are not the CAUSE, but that doesn't mean it's unrelated. If there are two lanes of traffic in and out of Davis, and one lane is shut down, then traffic is bad even though it isn't the fault of that traffic - it's the road closure, so reducing traffic would still help. Considering there are already massive connection problems, it's most definitely not helping the situation. It's obviously not the cause, HOWEVER if Comcast's bandwidth capacity is reduced for the entire town, it definitely could help to reduce torrent traffic to ease it up for the rest of the town - allowing all that extra traffic to be routed elsewhere. I don't know what the problem is, nor do you, nor does anyone else apparently, and this request was a matter of RESPECT AND an attempt to ease up on the network for the better good of the rest of the Comcast users who can't get online at all. Personally, most of my connection problems were at peak usage times, and this started just as students were moving into town (which I do not think is a coincidence) so even if reducing torrents won't solve it, I think it will help, and even if it doesn't help, it's worth a try. It's not like we are banning torrent traffic, we are kindly asking people to reduce their usage. —GarrettGallegos
  

• These issues are not the type you'd see because of excess bandwidth utilization or the swarm of connections you get with BitTorrent. —WilliamLewis
  

• Unless you work for Comcast stop acting like you know what the problem is - you aren't psychic. "This is complete nonsense...." - How do you know that? And explain why most problems are occurring at peak times if it's such nonsense. I am actually trying to help the problem, you are just complaining about some text on this page, and acting like a know-it-all. Do you have any concept of "maybe it will help, maybe it won't, but it's worth a shot"? I'm no networking expert, and I've been humble in saying "I don't know if it will help but maybe it will". Maybe you should ask all the people whose internet is actually down if it might possibly be worth a shot? Micro-networks at home can be a pain, let alone huge networks with 1000's of users. At no point do I say torrents are the cause of the issue, and if you think about it it can definitely be a hinderance. The bottom line here is "capacity is reduced" - this much we already know. Unless you are from Comcast, you have no idea what the problem is. I have been very clear that I do not know what the problem is, and that this torrent thing is to minimize load on the network so traffic can actually be routed through working equipment, if the working equipment is maxed out, then the traffic can't be re-routed through the working equipment, can it? If I'm wrong, that's totally fine, I'm wrong all the time - and I'm totally secure with that - I've been clear about not being sure it will help, but reducing torrent traffic can't hurt anything at all - it can either help or do nothing at all, and if it does nothing at all, then at least we tried. All of my problems have been at peak times, so go ahead and explain that if you are so sure if it. —GarrettGallegos
  

• The symptoms very strongly point to a layer 2 problem in the hybrid fiber-coax portion of the network. Responses from Comcast that people have posted here and elsewhere seem to confirm this theory. Holding back on the torrenting wouldn't solve such a problem. Sure, your suggestion doesn't do any harm, but there is very little basis to make it. —WilliamLewis
  

• Haha, yes, "little basis" except for the whole peak usage thing. I don't pretend to know more than I actually know about this. You can't try to solve large network problems based on wiki comments, and you seem to think you're a network expert like everyone else in Davis, yada yada yada I hear it all the time. Unless you are 100.000% sure it's not going to help, which not even Comcast is, please leave the outage notice intact for now - it's the only hope for people actually experiencing problems. —GarrettGallegos
  

• Garrett you are coming across a bit "know it all-ish" as well.... Odds are peak hours are when most people are noticing it (for obvious reasons) but it is/was definitely also happening at: 12am, 1am, 2am, 3am...6am, 7am and other odds and ends times when I'm awake with my insomnia. So yeah most people are going to have problems during peak hours because most people are on at that time in the first place! I've had problems with pretty much any time of the day for the last 2 weeks.—OliviaY
  

• Olivia, sorry if you think i sound like a know-it-all, my intent is only to be humble. I've tried to say "I'm not sure", I never said "this is true" or "this is not true" as some others users on here sound so confident, and I am only trying to get this problem solved, nothing more. Anything I am sure of is only my own personal experience. I have heard form a few users that it is mostly at peak times, and I have heard the opposite from a couple of other users (not many). I can only base this on my own experiences, which is just that - peak times. As a web developer I am online all the time - all day long. From the time this problem started, I have been pinging google or other sites almost the entire time, watching for outages. It's not just when I notice it, because I leave the ping open on my extra screen all day. Only on 1 day did it go out outside of peak times, that was Monday when it was out for 10 hours, and after that it's been perfect, so that evidence seems to point to an equipment replacement on Monday, prior to that peak time outages can be explained by what i've said previously. It was going out the same time of day like clockwork for about 2 weeks, prior to that I have never had a problem during peak-usage times. It seems not all of the equipment has been fixed since users are still having problems, but they sure made some change on Monday. —GarrettGallegos
  

Have you looked into being appointed to the Telecommunications Commission? I really don't think this problem will get solved on the wiki. If you have contact info for a Comcast technician, maybe you could offer to buy them a beer after work and they could tell you what the real story is. -NickSchmalenberger

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2010-10-01 13:26:57   Wow, it's nice to see that DavisWiki recognizes the outage. So I was getting pretty pissed off with the internet randomly dropping for the last few weeks, and every CSR i talked to gave me different reasons until one guy admitted that there's an outage in the area. I managed to get them to give me a credit towards my account, since we haven't been able to use the internet more than half the time. It's worked fine since yesterday(9/30) for me, save a few brief disconnections... Let's hope the problem is gone for good. —susiekim

• Davis Wiki is just the voice of the community — if you see a problem somewhere around town (or want to recognize something cool), speak up! :) —Evan 'JabberWokky' Edwards
  

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2010-10-01 16:01:36   Today is day 4 of no interruptions for me. It was down for about 3 minutes earlier, and that's most it's been down since 10 hours on Monday. If you are still having problems, please let us know, and Tweet about it too (yes Twitter sucks, but Comcast reps are on Twitter so it might at least get their attention).

PS: Once this outage is done with, someday in the distant future, myself or someone else here will archive the comments and outage notice and clean this page up... Thanks everybody. —GarrettGallegos

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2010-10-01 16:18:08   This is the first day (knock on wood) for no interruptions of service in my area (South/East Central Davis (2nd & L). Still pissed about the discovery of a filter on my service line that prevented me from obtaining the service levels I had been paying for for 3.5 years and the fact the Supervisor has yet to contact me after being told he/she would be doing so within 24 hours of my Monday visit at the local center. —Wes-P

• Spoke too soon.. service went out for five minutes @ 8:28 p.m. - wp
  

• Wes, wow that's incredibly lame, even by Comcast standards. Thanks for sharing this, I'm sure others are in the same boat. I hope you get 3.5yrs of partial refunds or something. —GarrettGallegos
  

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2010-10-01 17:16:45   Comcast has used sandvine technology to throttle torrents, they are also firmly against net neutrality!

iirc it was spoofing ack packets —StevenDaubert

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2010-10-04 08:43:29   Connection has been fine in North/West Davis for the past week. How are we doing in the other parts of Davis? —Col

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2010-10-05 16:47:05   Central Davis/anderson near campus seems to be fine since last week, last monday was the last problem-outage (few minor hiccups since, nothing worth complaining about). If anyone is having problems please let us know by posting a comment here, I would like to archive most of this page. —GarrettGallegos

• We experienced 10-30% packet loss throughout the day (Tues, Oct 6), some outages the next day, too (Wed, Oct 7), continuing to Thurs, Oct. 8. But no problems since then. —CovertProfessor
  

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2010-10-05 19:36:45   I see the post above about no interruptions but I am still experiencing serious packet loss/slow speeds. At this time my internet's probably slower than when I used to have DSL. It's getting pretty ridiculous. Are there any other cable internet options in Davis besides Comcast or Infinity or whatever they're calling themselves? I've had enough. —JSingh

• Don't know about other options, I would worry that anything cable-based *might* be using the same backbone as Comcast, in other words I just wouldn't sign up for anyone else before asking a few people who have that carrier. PS - I have to say this: I bet a reduction in torrent usage by people in Davis who want to be respectful of others would help this problem. —GarrettGallegos
  

• Even assuming you're right that some people reducing their torrenting would make things faster for others, it's not clear to me that we ought to do it. If we (the members of the Davis community) reduce our internet usage to the point where the problem is minimized, then Comcast has no incentive to fix it and we're all stuck limiting our usage, even though we pay for larger usage. —CovertProfessor
  

• Honestly, even as a former torrenter, I don't understand why people think that Comcast should have to fix the bandwidth "problem". If the internet is up, and not really slow, I'm just find and dandy with that. Torrents have only been around for a few years, if they hadn't become such a fad, Comcast's normal improvements to their system over time would be more than enough to handle any amount of changes to Internet traffic. Comcast shouldn't have to upgrade all of their equipment just because one fad comes along, as a company they have to be realistic, and plan for gradual changes and upgrades to their networks over time, which on average would increase their capacity by some small % every year. Comcast never said "hey people, come torrent as much as you want - it'll be way fast". It's just another unrealistic expectation. I'd be fine with them capping the crap out of heavy users, which really has nothing to do with net neutrality as some people think (not that you mentioned this term, but I am sure some nerds who read this will think about that), that is a term people like to throw around all the time to try to get their way but the actual definition can be vague and can vary a lot, and has more to do with the content being served rather than the bandwidth (content is subjective, bandwidth is physically limited). PS: You aren't really paying for larger usage, you are paying for the possibility of larger usage. In other words, they don't guarantee you're going to get those speeds. PSS: I think it's funny that you put the blame and responsibility on Comcast, who is not source of the problem (well, not this particular problem) nor are they the ones who can make a difference in the short-term, rather than blaming those people who are causing the problem and who can actually make a difference in the short-term. Think of how many upgrades Comcast has made, you can't expect them to just max everything out all the time with the best equipment. Do you buy the newest, fastest computer every year, with the absolute maximum specs? Probably not, and most people would like their mid-range equipment to last 3-4 years or more. Businesses operate the same way. I'm actually defending Comcast for once (I am even surprised at this), because it just doesn't make sense to make unrealistic expectations. Having the internet work consistently is a realistic expectation. Having it be as fast as possible all the time, not so realistic. Do you expect the freeways to always be going 65mph? No. Do you go 65mph even when there is tons of traffic? No. What you're talking about is essentially road-range of the Internet. I'm sure if everyone would like to pay $1000/mo or more for internet, them Comcast would be more than happy to upgrade everything and get the best equipment in place every year, but as long as they are taking our measly $40 or $50 on average, they can only afford so much equipment, and so many people to go out and install it. I'm curious to see how the Wiki Trolls will respond to this, but I'll try my best to leave it alone from here on out - on this comment anyway. —GarrettGallegos
  

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2010-10-06 20:44:41   The drop in internet quality I have noticed over the past several years occurred in September. Seemed to me it must have been the influx of users— this year, noticed it for a short time (day or two) then back to normal. —RichardL

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2010-10-07 15:57:00   This is my last quarter in Davis and I will be glad to never have to deal with comcast ever again! They're super expensive and the connection is sh*t! My apartment originally came with the slow free internet connection, but I couldn't keep using that because I'm a gamer and my latency would be past 2k and you can't do ANYTHING with a latency that high. After I got comcast, things were fine for the first few months but for the past month and a half my connection would just go out randomly.

I've called in numerous times and they've even got an automated message saying something like "Your area is part of a service interruption, you do not need to call in about this." Basically, an automated way of saying f off, we don't care! Come on. The frequent disconnecting is frustrating, especially if you're doing something in-game that requires a stable connection. —Blaine

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2010-10-07 17:48:18   Apparently the credit issue has been solved by Comcast. A large portion of users have used the "I want to disconnect" trick a few too many times so that now they are hesitant to credit even the worst case scenarios. In my case, 3.5 years of overpayment for services I was not able to receive due to a filter on the line that should not have been there to begin with was reduced to 2 months of free service and 6 months of free HBO, Starz and Encore. Big freaking deal. I overpaid to a tune of 987.50 according to their numbers so they give me approximately 300.00 in credit to my account with this program line-up and the two months credit.. God I hate Comcast. —Wes-P

See? Comcast is all about customer service and making people happy! Glad they've got another satisfied customer. —ComcastBob


• Are you insane? I would not classify myself as "satisfied" by a far cry. 3.5 years of overpayment becomes two months of credit plus a bunch of channels I will never watch. Yippee. BTW, if I were you I would save every comment you make on every post here for your portfolio and use it to get paid for being the "mouthpiece of Comcast." — Wes
  

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2010-10-08 19:34:28   That's interesting, how'd you find out you have a filter? I'm interesting in checking if I have one. —ClarenceL

• A contractor came to his apartment to check on his connection and found the filter installed on his line. —hankim
  

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2010-10-11 16:52:00   Hey people, let's get an update on Comcast service status: Who is still having problems, and what part of Davis do you live in? —GarrettGallegos

• Clear here so far minus a couple of glitches Friday, every half hour for 4 hours for two minutes of downtime each. — Wes
  

• I've got the upgraded/outdated service where I get 22 megabits or something like that, but I'm still only getting 11 megabits on a good day. A lot of times, I'll completely lose service or get dropped several times for almost three hours, which really pisses me off when I'm trying to game on XBL. It has been like this since the beginning of September.
  

Friends in East Davis has been reporting terrible internet all month, it was down today. Other friends TV in South Davis froze yesterday... Daubert

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2010-10-19 22:19:21   Is anyone still experiencing problems? My internet has been unreliable all last and this month so far, but I didn't realize it was an outage until I saw this page yesterday. I thought I might've set up my router all funny, but maybe not.... Or maybe it is the router... I don't know. I'm in West Davis. —JenniferGiang

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2010-10-19 22:22:22   My internet's still unreliable. On a good day, it cuts out and comes back on once or twice an hour. Should say I'm in East Davis. —HarrisonM

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2010-10-24 12:13:14   Yes, this is ridiculous. We've had on-and-off internet since September, and are still experiencing it now. Sometimes we have a good day, sometimes we are forced to use the Apartment's alternate provider for complete lack of connection. (Woops, and I'm in West Davis) —AshleyMatson

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2010-10-24 21:47:38   I don't feel that I should have to pay for my internet bill this month when it's been totally useless and I'm essentially paying Comcast for nothing. If they're going to interrupt my service they should interrupt my bill as well. Is there anything I can do to get a refund or a price reduction? Anyone have any luck with that? —OrofinJackson

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2010-10-26 23:33:13   well after 3 weeks of smooth sailing, i'm getting random disconnects again tonight. —mchew

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2010-11-02 13:30:07   Was still having problems through today. Just got my (rental) modem replaced. Had to go down to the Research park Comcast center to get it. Hopefuly this fixes the problem. I got a $30 credit, but considering my internet has been practically unusable for more than a month, I would have thought they could give me at least a month's fee off. —trkerbavaz

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2010-11-18 23:19:44   Still experiencing Comcast fail. Just thought I'd update :) —AshleyMatson —AshleyMatson

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2011-01-06 08:45:37   Is anyone experiencing a "January Outage?" —Col

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2011-01-15 14:19:21   Aaaaaaand we're out again! Joy! —AshleyMatson

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2011-06-06 19:15:30   I just got off of an hour long conversation with Comcast. They had me run the normal "unplug your modem, take out your router, etc. and then after an hour of insisting that I received the automated message on the support line saying that there was an outage in my area, suddenly, "Sir, we just received notice that there is an hour in your area". A "partial node" outage. So there you go - a new "AREA WIDE OUTAGE FROM COMCAST." —NicholasBarbulesco

Still working for me. —CovertProfessor

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2011-06-06 21:19:29   Experiencing the same outage that NicholasBarbulesco is remarking on. Glad to know it's at least known, Comcast went blue in the face telling me there were no reports of outages in davis. —Oceaniax

Same problem here, and if Facebook is any indicator, a lot of people in town are having the problem. —TomGarberson


Not an outage, but the internet in my household was REALLLY slow and groggy. Left to go study at the school instead. —ClarenceL

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2011-06-12 19:58:52   Internet was down for several hours in the afternoon both today and yesterday, interspersed with short periods of super-slow connectivity. Quite ridiculous. —DianaSmith

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2011-06-13 00:37:06   In Davis, you can either choose from AT&Ts expensive, yet very reliable and fast Internet, or you can choose Comcasts pretty cheap and somewhat non reliable Internet, or you can just use wi-fi from everyother place in Davis. —NikhilDahal