Computer Depot - Davis Wiki

Location

1333 Arlington Boulevard #73

Hours

Mon-Fri 10:00AM-6:00PM

Sat 10:00AM-5:00PM

Phone

Tel: (530) 758-1152

Fax: (530) 750-3147

IT Services Website

http://www.computerdepot-online.net

Online Store Website

http://www.computerdepot-online.com

Owner

Todd James

Established

April 2002

Computer Depot is a computer repair shop where you can repair or upgrade your computer or even buy a new one. They appear to be operating without a business license—not particularly uncommon for computer repair businesses, but maybe noteworthy.

Note that they are located in the Bush Creek Apartments, just behind Westlake Plaza. They are separate from S&S Computer Repair, which is located in Westlake Plaza proper.

They support:

Printers
Hardware
Software
Upgrades
Toshiba laptops
New builds
Installations
Networks
Service plans
free service on the systems they sell
See the Computers and Electronics entry for businesses that sell computers, or the Computer Repair entry for help when they break.

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Comments:

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Beware of ordering anything from Computer Depot. Here is why: We ordered a 400GB hard drive from Computer Deport, but got a 250GB one ($139) instead, because Todd James, the owner, was not able to successfully clone our old 80GB hard drive to either of two 400GB hard drives he obtained. In the process, we lost some of our most valued software. This was in February 2007. On February 24, we purchased a 19" ViewSonic monitor from him for $235, tried it, did not like it, and returned it with his agreement. Then, in the first week of March, he recommended two 256MB RDRAMs to speed up the new 250GB hard drive. We agreed, and said that the $169 for these two RDRAMs could be subtracted from the $235 credit he owed us. On April 24, he said that the RDRAMs were back-ordered. On May 15, we asked him to give us a call when the hardware came in. On June 2, we went to his apartment (address on his web site), and followed up with email to him demanding the hardware or our money. The deadline to respond to us was June 6. He still has not responded to us as of July 1, and he still owes us $235. We have not yet contacted the authorities, and it is still an option. Do not do business with Computer Depot. —jeryan

2007-09-19 13:27:32 This is a response to this venom that this woman spews. We have been in business since April 2002. Since that time we have had many happy customers and never had something like this put on Davis Wiki until now. They wanted a to clone their 80GB Hard Drive on to a 400GB hard drive. In effect their old drive would be a mirror image, but on a 400GB drive. Unfortunately, the brand new drive that I got failed causing to almost loose all their data on their 80GB drive. Fortunately, I was able to recover the drive and get their data off it. Realizing, that they really needed their computer, their many calls about needed their computer and not make them wait 2 or more weeks to get a replacement hard drive from a RMA, I had a 250GB Hard Drive that I had and installed Windows XP on it. I spent many hours copying their data to the temporary drive and getting their e-mails reloaded onto Outlook Express and Outlook. When the 400GB replacement drive I then cloned the 250GB temporary drive onto the 400GB replacement successfully and installed it into thier Dell Dimension. Unfortunately, the 400GB experienced problems a few days after installing it. So they decided that since the 250GB drive worked well that they would take that one. Unfortunately, for their software that they purchased online that they failed in their responsibility in backing up their software and keeping the documentation like product keys. That way they could reinstall their software if their was every a problem.

Before they ordered the LCD Monitor, I offered to show them a 17" LCD Screen that I had to show them what so that they could get an idea of a bigger screen than their 15" screen would be like. I offered this because once the box was opened it would become used and I couldn't return it to my vendor. I asked them several times that they were sure that they didn't want to see the LCD monitor and they were sure they didn't need to see it. I didn't what to get stuck with it because it would be hard for me to sell and that it would be difficult for me to refund their money for the monitor. So I wanted to play it as safe as I could and would of rather not ordered the LCD monitor it at all. Well it turns out that they wanted to return it because they didn't like it. So now I have a monitor that I can't sell and I am stuck with a bill that I didn't want. After they returned it I had about 3 to 4 months of very slow business and repeatedly told them I didn't have the money right now. Finally, business picked up enough that I was able to have the money to give back to them.

Just one more thing is that I used sublet a space in the Verizon/Fix For Less on 608 3rd St. The guy that owns it, Aamit, wouldn't let me have a key to the front door and the last 8 months prior to me moving out at the end of April 2006 he showed up 1 to 2 hours late from the 10 a.m. opening time several time a week. I really got upset when I am ready to work and I find the doors are locked and then I have to wait for him to show up. I don't like this when customers want to come to my business find the doors locked and then they thank this guy is never here if they make several trys to get in. When I fact that I am waiting downtown for this guy to show up so that I can get into my business. I didn't want to get this reputation of never being their because it wasn't something that I had control over. So I had enough and moved out. About 2 months after moving out my business dropped dramatically and I really struggled. So if I would of been able to find a new location or stayed their I would of not of had these problems with this woman and would of had the money to promptly refund their money. —Todd

2009-10-08 10:04:58 Todd: It seems (based on your own statements) like you are not keeping a sufficiently large buffer to maintain your cash flow. If you have a return policy where someone has a certain amount of time to return a product, you need to keep the cash around to do that until that period expires. While I feel bad for you that you had problems with your property manager, that isn't the fault of your customer. (Whether or not you have a case with the property manager is an issue that might be worth looking into, but it's not the fault of your customer.)

On the other hand, your customer definitely should have backed up their data. It's not your fault that they didn't keep the original installation CDs or product keys.

On the other hand, you say that the failure of the new drive caused the loss of the data on the 80 GB drive. Huh? That doesn't make sense. The data should still have been there - on the original drive. They (or you) could have copied the data over from that to another drive, with the original 80 GB providing a backup of the data. —IDoNotExist

2010-04-10 17:16:17 Hi Todd! If it's no longer accurate (or never was) that Computer Depot is operating without a business license, could you provide your license number? You're not listed on the Business License Directory at http://cityofdavis.org/ed/business/search.cfm ... but that thing is constantly WAY out of date. As much as I'm opposed to the guy from Davis Computer coming here and vandalizing the Computer Depot page, if the information is true, it is definitely of interest to the community. —TomGarberson

2010-06-02 16:17:00 As of today I called and spoke to the Finance department today and have still found that the Computer Depot does not have a valid Business License. —Khanh, someone affiliated with a competitor, Davis Computer.

2010-07-17 19:14:01 I am completely satisfied with computer depot. I had first called toshiba support and they told me that my hard drive had crashed and I needed to send it in, probably looking at 135 dollars of repair. So I took my toshiba lap top to Todd and he fixed it for a menial cost of 40 dollars within 3 days. It was professional, fast, and affordable. Thank you computer depot. —djnorall

2011-08-04 14:22:31 Perhaps I'm late to the discussion, but I'm a little confused by the situation explained by jeryan and clarified by Todd. If you were cloning the 80gb hard drive, why was anything deleted off of it? Why did you have to import their emails into Outlook? Why did they have to reinstall their software? A clone is what it sounds like- an exact copy of the disk as it previously was. The operating system, all software, documents, etc. should all be exactly the way they were originally on the hard drive. The 80gb hard drive should've been untouched to serve as a reliable backup... nothing should've been deleted from it. —TimJ