Davis Airporter



<shuttle AT davisairporter DOT com>

The Davis Airporter is a door-to-door shuttle service that drives people to and from the Sacramento (SMF) and San Francisco (SFO) airports. For SFO, they operate throughout the Sacramento region. Service to Sacramento International Airport is limited to Yolo and Solano counties. They pick you up and drop you off at your door. Basically, it's a cheaper alternative to a taxi. For one person it's $23 to SMF and $85 to SFO. Reservations should be made in advance: they ask for 1 day advance for SMF and 5 days advance for SFO. (They finalize every day's schedule the afternoon before, so "1 day in advance" is better understood as 36 hours.)

See [WWW]their web site for rates and reservation requests. They now take credit card payments in their vans, so they no longer run a pre-verification on your card.

Beware: while the Davis Airporter do not turn down pick-up reservations from SFO in which the flights are scheduled to land just before 11pm, they will not wait for passengers who are delayed beyond 11:00.

For an honest rundown on the operation, including good advice, refer to the long-winded entry from AirporterDriverPete, who has worked there for sixteen years. It's in the "2005-2007" section— see link [WWW]here).

If you are going between Davis and SMF, a much cheaper alternative is to take Yolobus — undergrads can ride for free, but for everyone else it's $2.00. You are restricted on how much luggage you can take, however. Allow at least an hour, preferably two.

How was your ride?

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2011-03-18 20:39:53   I have truly had it with this Company! My husband is flying in to SFO & I called to book a ride home. They said someone had already booked a ride home a 9:30 P.M> Two hours AFTER My husbands flight arrives. They want him to wait 2 HOURS for a shuttle!!! We live in Woodland Out in Wild wings &it has often taken 1 1/2 hours to 2 hours for my husband to get home. because the Davis Airporter puts Davis residents as a priority ALWAYS. They do not run enough shuttles & even oif it would be quicker to get off at the esparto exit & drop someone off & soot down 95 or 98 to be in davis in 20 minutes & then swing back up Poline to get back to 80 toward the Airport I have been told {at first} {it was the drivers discretion} Then I was told davis residents have priority always. Yea for davis residents! In the future I will arrange for rides, reschedule our flights for convenience & BOYCOTT THE DAVIS AIRPORTER!!!!!!!!!!BOYCOTT THE DAVIS AIRPORTER. THEY DO NOT PUT ANY CONSUMERS FIRST WITH THERE HIGH PRICES & LOUSY SERVICE. —ruthschreiber

2011-03-23 20:16:06   To ruthschreiber: If you are trying to make your SFO reservation less than a week in advance, we need to look at what's already scheduled and advise you accordingly. The reservation taker did the right thing by informing you that if you choose to make the reservation, there might be a 2-hour wait for your husband. Imagine if we just said, "OK, we'll pick him up", without mentioning the possible wait! If you or your husband aren't up for the wait, you probably shouldn't make the reservation. In your case, if your husband is in a hurry to get home, I would advise calling a local cab company ahead of time, such as Village Cab, they are reliable. We charge alot less because of the shared-ride model, but there are other options available, including the BART/Amtrak one mentioned by BruceHansen above. Also, yes—from SFO we do stop in Davis first, period. Drivers are not given discretion on this. And the reverse is also true—from Sacramento Airport, we stop in Woodland before Davis. AirporterDriverPete —AirporterDriverPete

—Correction, 5/7/11—I just re-read your post and I see you're in Wild Wings, which is 5 miles west of Road 98. Road 98 itself is considered far west Woodland, as you know. Based on Google Maps, it's 1 hr. and 46 minutes estimated to Wildwings from SFO, while it's 1 hr. and 39 minutes to Davis from SFO. Yes, you're west of Davis, but you're also very north of Davis. Put it this way: From the 505 offramp to Wildwings is 31 minutes. From the 505 off-ramp to Davis is 20. But I was incorrect about the order of dropoff from Sacramento Airport—If you live in Wildwings, we will stop in Davis first. While almost identical in distance to the Sac Airport as Davis, it actually takes longer to get to Wildwings than it does to Davis. When folks from Wildwings make smf reservations with us, we do let them know ahead of time that if they're going to the airport, they may have to stop in Davis first, same if they're coming home from the Airport. Going from smf to Davis, stopping in Wildwings makes it a 1-hour drive to Davis, which is where the bulk of our customers are. Needless to say, Wildwings is a TINY community, and it would not be good for our business to give Wildwings precedence. But for the rest of Woodland, they do get dropped off before Davis, and on the way to the Airport, they get picked up after Davis. Sorry I misread your original post!

2011-04-19 20:49:15   I made reservations with SuperShuttle to be picked up at 4am. The dispatch called at 4:05 and said they were on their way and they did not show up for another 45 minutes. While I was on the curb waiting a driver from Davis Airporter drove by and asked if I was waiting for him and I told him my situation. He so nicely told me that he had to pick up someone around the corner but that he would swing back by to get me if I was still there on his return. I thought this was exceptionally sweet and next time I will book with Davis Airporter. —JenTX

2011-05-26 15:19:32   I was on a late flight coming in to SMF from Chicago, and didn't remember to book until the afternoon of... but they were immediately able to schedule me, but also warned me that I might have to wait 20 minutes for another passenger. I had no problems with that. The plate actually got in 20 minutes early... I called them, the shuttle showed up immediately, and they were able to take me immediately without waiting. Very convenient, two thumbs up. —ChonT

2011-06-21 22:48:09   I've had consistently good experiences with Davis Airporter. On my last trip I almost used Super Shuttle because of all the negative comments here, but I think it must be true that people are more likely to comment on bad service than good. Not only did everything go exactly as promised, my return flight was delayed 2 hours - arriving in Sac around midnight - and a shuttle was there waiting for me when I got off the plane. —GloriaVanderbilt

2011-06-24 21:58:09   The passenger's comment below somehow ended up on my personal Daviswiki page today, so I'm shoving it over here, where I think he/she wanted it. And thank you, Chris! AirporterDriverPete

"2011-06-24 18:04:33"   I'm taking the time to Thank Davis Airporter. I flew into SFO yesterday from a messed up Delta flight only to find out that we had reserved the shuttle service a day late. Oops! I guess consumers screw up too! this is last thing you want to hear after flying across the country. Sorry Sir but you booked our service for tomorrow. Well thanks to Davis Air porter they rescheduled my ride and picked me up. That was only part of my positive experience. My driver was one in a million. It was clear he cares. It was the small things like remembering my name and everyone Else's in the Van. Asking if we were comfortable and following up with us during the ride. The traffic was horrible but our experienced driver new the short cuts. Yes, he was concerned about the time we had to spend in traffic making sure I was comfortable as he apologized for the traffic, very sincere. I cant say enough it has been a long time since I had met and spent time with such a guilty person wanting to please his customer. I would use the drivers name but I guess I was to jet lagged to remember. Thank you again for being there when I needed you. The service and the ride was very enjoyable after a hard day of travel. Too my driver, I hope you enjoy your new bike! ChrisLaManna

2011-08-23 07:46:54   One thing I find astonishing is that none of these Airport shuttle sites give any indication of the length of time for a journey. Here I am in the UK trying to plan a visit which will require me getting from the Marriott Residence Hotel in Sacramento to San Francisco Int airport and I have no idea at what time I should be expecting Davis (or other operator)to collect me from the Hotel. For example, if my flight for UK leaves at 5pm, so I need to be at SFO no later than 2pm ...what time would I need to be collected from the Sacramento Hotel? Advice gratefully accepted. Thanks. —JulianBishop

2011-08-26 20:20:17   My wife travels quite often with Davis airporter and her experiences have been great. The customer service has been very welcoming and professional. The last gentlemen was great and made my wife feel very comfortable. I was reading the comments and I felt that I need to tell our experiences. Thank you Davis Airporter!!

2011-08-27 01:16:20   DriverPete - thanks for the advice - really good to know approx timings for journeys and how the system works. Cheers. Julian —JulianBishop

2011-08-28 03:04:32   Another "daft" question...apparently Davis Airporter do not run a shuttle now between SMF and Downtown Sacramento...I have asked 3 people at the office via email for suggestions about how I could get from the Airport to the Residence by Marriott Hotel in Downtown, but have received no responses. Anyone got suggestions from their past experiences...I assume theere are taxis at the Airport I can just jump into with no prior booking required? Grateful for advice as ever. Thanks Julian. —JulianBishop

2011-08-29 13:05:44   AirportDriverPete and BruceHansen - my thanks to you both for answering what must seeem like naive questions - you have both been a great help and I will make a note of all this ahead of my journey. My thanks again to you both. Julian —JulianBishop

2011-08-31 06:24:10   AirportDriverPete and Bruce - thanks...glad to have possibly been some help to others. There is no Airport Shuttle run by the marriott by the way, so depending on how rich I am feeling, I may just jump in a cab and be done with it...at least that way I can get to my room fast and then head to deVeres Irish Pub for the evening...sausages & mash washed down by beer and malt whiskys are calling to me already!!! Julian —JulianBishop

2011-09-09 11:31:50   I was worried about getting a shuttle service to SMF last week, but since this company had pretty good reviews here and I'm impressed by AirporterDriverPete, I went ahead an scheduled a pickup. I called less than 48 hours before my flight, and I had to get picked up at 4:30 even though I didn't really need to be to the airport till 5:30/45, but that was fine, understandable. So I went outside my house at 4:20, and the shuttle showed up PROMPTLY at 4:30. The driver was VERY friendly and seemed happy to be doing his job. It was a great experience, I definitely recommend them. I will be using them again for my next trip! —ShaunaStewart

2011-09-13 20:45:20   More of a comment for the customers of the Davis Airporter: My family's phone number is very close to the Davis airporter's number (2 different digits). People have called our house at 3am to reserve a shuttle a few too many times. Please look at the number before you call a random number you think is it. :) —ChrisDietrich

2011-09-30 01:12:55   AirportDriver Pete...just to say I had a successful and efficient drive from the Marriott on Tuesday to San Francisco Airport...I'd booked it a little early and the traffic was fine so I got there in plenty of time...only to find that the flight was delayed by 1.5hours!! Never mind...a great service and I will use you guys again next time I am over...my thanks again to you and bruce for helpful information. All the best from Scotland. Julian. —JulianBishop

2012-01-30 10:34:31   I booked about 10 hours in advance for a pickup from SMF to Davis, which was my mistake. I had to wait over an hour for a shuttle. It was full, and I didn't get home until after 1 a.m. Super shuttle said that they could have taken me within 15 minutes without a reservation. I would have used their service, but Davis aiporter wouldn't give me a refund. I have been a long-time customer, but I'm not using them anymore. Even though I booked late, I expected better service from this company. —striker

2012-01-31 15:18:40   Striker, I'm sorry about your experience, but I'm unclear on a couple of things. When we take late add-on reservations, we make sure that the passenger knows two things. First, we stress that it's already inside our 24-hour cancellation window, so if the reservation is completed, you won't be able to cancel. This gives you the chance to opt out before committing. At the same time, we inform add-ons such as yourself whether there will be a wait for others before departing. From what you wrote, they probably told you that we were waiting on other folks who were coming in a half-hour or so after you, but it ended up being more. Of course, we'd like to know if they didn't tell you the above things, as it is policy. One hour is a long wait, even for someone who made a late reservation, so if you have any more details to add, please feel free. If I knew your confirmation #, or your name, I would gladly research what happened and speak to the manager if it looks like we messed up. I do this with any complaint that pops up here if it seems to have merit. Sorry again, it would be a shame to lose a previously satisfied costumer over one bad experience! And yes, Super Shuttle does operate strictly on a walk-on basis for the airport-to-home rides, and they can often get folks out in 15 minutes, but I would be wary when they say they would have done so. The vast bulk of their business is Sacramento, and I've had many passengers tell me how they had to drop others off in Sac before heading to Davis. They will take passengers straight to Davis when it's not too busy, but they aren't keen on it for obvious reasons. One last word, some advice: We accept walk-ons as well, as long as there's room on the departing van. So—if you need a ride on very short notice, don't make a reservation; just call our office when you arrive at the airport and see when our next van is leaving. This way, you haven't left a credit card number and are therefore also free to set up a ride with Super Shuttle if the wait for them looks to be shorter. If you choose to use the Davis Airporter, the reservation agent will still ask for your credit card number to hold the reservation, but this is after you've had a chance to explore your options. —AirporterDriverPete

2012-04-01 20:02:47   This report below from Danielychoi was put on the Daviswiki Super Shuttle page, but it completes my response to striker very well. I'm copying it to this page to make a point, not to slag Super Shuttle, as we share the same challenges. AirporterDriverPete

2012-03-26 00:44:54   I've taken Davis Airporter twice and never had any issues. This is my first time using SuperShuttle and it couldn't be going worse. Despite my making a reservation and prepaying, they apparently cannot provide rides on time for all their customers. A group of about 30 people, most with reservations, were waiting for rides, some for as long as 2 hours. Some gave up and took taxis. Many were understandably angry and upset. I've been here since 1045 pm. It is now 1245 am, and I am still waiting. I will avoid this company at all costs from now on. Danielychoi

2012-05-13 18:59:14   Very disappointing! I was charged full fare for nothing. In this age of instant communication Davis Airporter could not possibly cancel my reservation with 22.5 hours notice. It seems they require 24 hours notice. So, if your plans change, as they often do when you travel, they are ever so sorry but they cannot POSSIBLY cancel your reservation. That is a great racket! I am one unhappy customer! And the average unhappy customer tells nine others. I am far above average and have already shared my frustration with many and will continue to do so. Any will never ever again use this service. You would be well advised to do the same. —jherdt

2012-06-12 10:38:05   AVOID IT IF YOU CAN. Even Bart+Amtrack is better. This service usually involves waiting for a long time until they pick you up and waiting for other users at the airport. But the worst thing about it is the costumer service. —JuanRodriguezGonzalez

2012-06-13 02:45:23   To AirporterDriverPete. To start with we need to communicate using the DavisWiki, instead of having your own e-mail address... Second, yesterday I called your service (from Spain, at a high cost) to ask for an invoice. Not only I never got the invoice but I was treated like a 5 year old kid. —JuanRodriguezGonzalez

WARNING: If you are an international person who is thinking of using Davis Airporter for pickup at the SF Airport, and if you are not completely comfortable with speaking English — DO NOT USE THEM. As Juan above says, *even BART + Amtrak is better.* I've just called the Airporter line for the umpteenth time to explain that their directions to their pickup location are very confusing for foreigners. And as usual, there was no interest — there's no problem, it's the passengers' fault, they must not speak English well enough, etc. I've been telling them about this for the past 2-3 years, with still no improvement. And yes, believe it or not, many passengers arriving at SF Airport are not strong in their English; maybe a shuttle service would want to accommodate that. I just again had an international person arrive at my house yesterday who'd waited for *3 hours* at the airport to be picked up, and was exhausted by the whole experience. While waiting for her, I called the Airporter to find out what had happened, and was told that her flight had arrived 3 hours late; telling this person that the online status showed it only 15 min late was again of no interest — it was 3 hours. When the passenger arrived at my house, she told me the real story of having a terrible time locating them, missing them, and having to wait 3 hours for the next van (a story I've heard many times). I now offer to pick up people at the Concord BART station instead (no transfer), as a way to avoid this huge hassle, but unfortunately the visitor above turned me down because she thought the Airporter sounded so easy. IT'S NOT! If you want easy transport, hop onto the BART train right at the airport, transfer to a BART train to Richmond, and take Amtrak to Davis. It'll cost you ~$30. —stephthrasher

2012-06-13 16:28:25   Are there any discounts available for airline pilots? Also, what is a typical worst-case scenario regarding time driving to SFO? Anybody have experiences or information relating to this? —RickJames

2012-07-30 22:15:26   Do yourself a favor and avoid the Davis airporter. My friend need to be picked up at the airport and I was leaving town so I booked a shuttle through this company to pick him up. When I called I was clear I wanted to pay for the shuttle in advance so my friend would not have to pay when he was picked up. They said no problem. I offered to give them my credit card over the phone, but that was too advanced so they e-mailed me a form to sign off on. I asked if I could sign off electronically and Roman said yes or I could fax it back. I got the document and no couldn't sign off electronically and no fax number was included. Called a third time got the fax number filled everything out faxed it back. Called Roman and the manager Aida and asked if they got it (they said they would call m when they got the fax and never did) and reminded them the shuttle needed to be paid for in advance so my friend did not have to pay.

Well, you guessed it. The Davis Airporter goes to pickup my friend and the driver demands payment. My friend said it was paid for in advance and the driver didn't believe him despite giving him a conformation number. Despite me going through several hoops to fax in paperwork to pay for the shuttle in advance and remind two separate employees to bill my card they didn't. This didnt happen a wek in advance, but w booked the day before he was to be picked up. I called the manager to ask for a refund and she was very rude and would not apologize or offer a refund.

I should have listened to the other comments here, but was too lazy. Do yourself a favor and book other arrangements if you need travel to the airport or investigate long term parking. It is faster and cheaper than the Davis Airporter! —stodd84

2012-08-13 11:46:29   If you can help it, do NOT use this service. I had booked a round trip with the Davis Airporter shuttle for the San Francisco airport, from Davis. On the day I was expected to commute to the airport, the shuttle did not come. I called the dispatcher and was informed that my commute was booked for the same day of the next month! She then asked me if I wanted to cancel my return trip from the airport, 11 days later. I clearly told her NOT to cancel, that I needed my trip back. Yesterday, when I arrived at the airport after 39 hours in transit through three connections, I was informed that my request had been canceled!!!!! They offered me a ride back three hours later, when the shuttle was picking up other passengers. I had no choice but to take their offer. Interestingly, when the driver came pick me up, he also picked up six other passengers that had come together in the same flight. That got me wondering whether they simply bumped us (2 people) for the other six, who arrived three ours latter. This morning I called the manager, Aida, to request a refund for my trip back, which she refused. At no moment during our conversation did DavisAirporter take responsibility for their mistake, calling it a “misunderstanding”. I wanted a refund for the stress that the cancelation and the extra wait caused my son and I after 2 days in transit without sleep. This simple gesture would have cost them nothing, and kept me as a customer.
Use another service, take the Bart, drive yourself to the airport, rent a car, if you do not want to go thought what I have gone through.

2012-09-03 22:16:13   I'm surprised by all the negative reviews. I've relied on Davis Airporter several times in the 2 years that I've lived in Davis and I've never had an issue. I've always found them to be reliable and professional. Maybe once last year they arrived a bit early to pick me up and I wasn't ready yet and ended up hopping around the place to get my stuff together while other passengers waited impatiently for me. That was embarrassing. But otherwise no complaints. —alife

2012-09-03 22:51:01   I am also surprised at the negative reviews. I have had a number of visiting friends and family take the Davis Airporter from SFO, and all have praised the service (prompt, courteous, clean vehicles, etc). I haven't needed the service myself but I certainly wouldn't hesitate to call on them if I did. —CovertProfessor

2013-02-03 06:46:40   My flight to SFO arrived an hour late due to weather issues. This was not my fault or the airline's. When I arrived, I called Davis Airporter and they told me my shuttle had left without me and I'd have to wait more than 90 minutes for the next one. I protested that after a 7.5 hour flight I didn't want to wait at the airport another 90 minutes and that I'd find another way home. (I took BART and had a family member pick me up.) They said they would still charge me and the policy was in the confirmation email I was sent. I found the email, and it said no such thing. Here's the exact wording:

"We allow 30 minutes for passengers to claim luggage after arriving on a
domestic flight. For international flights, we allow passengers 1 hour to
clear customs and claim luggage. Passengers taking longer than the time we
allow may miss their shuttle and have to wait for the next available driver."

It says 30 minutes after ARRIVING—not "scheduled arrival." I called the Davis Airporter five minutes after landing, so I was definitely within the 30-minute window for a domestic flight. I understand they had other passengers and had to leave. But I think they should have either sent another driver for me—if they were monitoring the flight, the airline was very clear about when we'd land—or let me find another way home with no obligation. None of this was my fault. I didn't book at the last minute, I checked with them by phone the day before about my arrival at SFO, and no one ever said, either on the phone or in the email, that I'd be stuck this way if the flight was late. If they do charge my credit card, I plan to dispute the charge, and I suspect I'll win. The shuttle I scheduled left without me, and I shouldn't have to pay for a ride I never took.

The only reason I was willing to pay the steep $85 charge (not including tip) was that I wanted prompt service home after a long trip. If I have to wait 90 minutes at the airport for a shuttle and then it takes however long with all the other passengers being dropped off, I might as well take much cheaper public transportation—which was what I did, and I got home exactly 90 minutes after leaving SFO for the price of a $10 fare on BART.

The worst part was how rudely the office person treated me when I called. She just kept telling me the policy "was in the email," but as I just explained, that was not true. She not only showed no sympathy for my situation but actually lied to me about the content of the email. However, I had saved the message, so she's a proven liar (and she said it twice).

I have already posted about this on two other social media sites. I will never use Davis Airporter again, and I plan to tell all my friends and all my students (I'm a professor) what a terrible business this is with horrible customer service.

2013-07-08 22:45:09   I want to give this company a very good recommendation, great great customer service some drivers like Pete have been there for over 15 years very safe drivers they know what they're doing they love there job. you really can't beat door to door service especially for the price they get 5 stars. not only have I worked here and absolutely loved it I have used their service you just can't go wrong. Great managment great company!! —bcartoscelli

2013-08-17 16:31:10   I want to concur with all of the unhappy comments, especially the most recent in 2012-2013, that advise against taking Davis Airporter. I have used their service probably 40 times, mostly going to SMF but also going to SFO or using them to fetch family from either airport. I have had lots of trouble with pre-payment, booking mishaps, etc. like the ones mentioned below, but my main reason for advising against the service is: it simply isn't worth it unless you have tons of luggage or live in a remote pocket of Davis far away from the Yolobus line. Otherwise it ends up being faster and $21 (plus tip and extra baggage fees) cheaper to take Yolobus or, if your trip is short, to drive and park. I somehow forget each time how the Airporter is not "door-to-door" service, but "DOOR-TO-DOOR-TO-DOOR-TO-DOOR" service. This means being in the van for an hour on the way to SMF, and even more on the way home. SFO, forget it. Take Amtrak to BART, unless your flight arrives late. At this point, if I cannot find a ride, I will opt for Yolobus, drive in an park, or splurge on a Taxi.

The defensive replies by the Airporter management to the comments below are consistent with the defensive, unaccommodating, and rude treatment I have received in the past from them. NB: the drivers are GREAT, and should be tipped a lot. But the management really knows nothing about customer service and will continue to take advantage of the relative monopoly they have unless consumers start to ask for more from them—namely cheaper prices, more transparency with pick-up/drop off times and policies, better consideration of (special) requests, more gracious customer service. I also think that they should drop off customers on the way home from the airport in the order that they boarded the van. How many times have I boarded the van after a long trip from the East Coast or abroad only to wait 45 mins - 1 hour for other passengers and then be the last one dropped off, even though I live closer to the airport? Enough times that I will take a bus or taxi next trip. —OliviaBliss

2013-08-17 23:32:48   I'm writing this sitting in this worthless company's can having landed at SFO and calling to find that 1) though they emailed me a confirmation they didn't seem to know about me.
2) I would have to wait for 3:45 for them to leave because they insist I wait for another passenger that they don't want to send a second van for
3) Did I mention 3:45?
There's NO excuse for this. NONE. They had time to back and forth to Davis. If I had known they were going to make me wait this long I would have killed myself to get the last train. By the time I was told about the delay I was just too late to make it.
NEVER again will I will use them, and you shouldn't either if you at arriving later than 8:00 pm.

2013-12-18 20:06:21   My friend was about to miss her flight at SFO, because Davis Airporter mixed up the pick-up time. However, Roman eventually found a driver to take my friend to SFO. He was professional and patient in the process. Having read previous comments here, I'll just say that I think people in Davis are happy to support local businesses, if the businesses provide a reasonable quality of service in return. —ckt

2014-02-17 08:28:03   Been a DA rider for quite some time (>10 yrs). have met with various frustrations but since it's 23$ to SMF I am ok with some hassle. However I just experienced the kind of "customer service" that will prevent me from ever using DA again. Had a flight from SMF to SFO to Washington State. Found out 2 hrs from pick up that my flight from SMF to SFO got delayed such that it would arrive after the SFO leg left. I called DA and asked for a trip to SFO…unfortunately they didn't have a ride that would make it in time. So I asked to cancel the trip (as I now had to Amtrak-BART to SFO). "I'm sorry sir we can't reimburse you as this is within 24 hrs". I explained that this was not me making the changes, United Airlines canceled my flight AND I tried to get DA to get me to SFO. "I'm sorry sir that is our policy". I asked to speak to the manager and I was told she is on the other line and will call me back. No call ever came.

You know….i understand the 24 hr policy…however there has to be a human who actually thinks about the various situations that can come up. When the airline cancels a flight…is it our fault? If I try to reschedule to get my ass to the right airport and DA doesn't have the ability….what more can I do? I guess the answer to that is "shut up and pay us"

I have been a DA customer for a long time. I probably have averaged 12 or more trips (at least) per year for the last 10 years. They don't seem to remember valued customers (i restate my info every single time), heck they should at least figure out a frequent traveler policy too keep regulars like me coming back.

Well…they have lost a frequent traveler for good. I sure wish there were some competition at the same price point. For now, hello Dan's Cab. —@

2014-03-04 21:33:45   The Davis Airporter shows complete unreliability and disregard for customers. After more than 20 hours of flights from overseas with an infant and a toddler, Davis Airporter ditched us at night in SFO without a way to get back home. I ran around all night with screaming children looking for a taxicab that happens to have children's safety seats. I finally found a taxi driver at 3:30am who borrowed seats from a friend and took us to Davis for $400. Did the taxi driver rip us off? Maybe, but I am still grateful to him. The Davis Airporter, on the other hand, has lost all credibility and has displayed poor business professionalism. If you get a request to pick someone up at 10:30pm, and you don't like to work after 11:00pm, you either don't confirm the pick up, or you make clear in advance that delayed flights after 11pm will be charged extra. Make it double the price, but you don't confirm and then ditch the customer - especially not when you know they have little children. In contrast, customers are charged full price if they cancel a confirmed pick up up 24 hours in advance. The Davis Airporter demands greater reliability from the customer than it is willing to offer. —Anrys

Pete, the flight landed shortly after 11. I called the office to ask where the shuttle is at 11:40. The driver could google the flight status and know exactly how late the flight was, and knowing that we were with children (he/she was supposed to bring children's safety seats) could have waited the extra 30 minutes. That is, if this business had any care for its customers. Yes, it takes making decisions based on specific situations (e.g. customers with children, elderly people, etc.) and sometimes stretching your limits a bit to care about your customers. And you could even charge extra for such cases instead of ditching the customers when they have no alternatives. Your answer here, just like the one I received when I called the office from the airport, is the detached answer of a business that does not value or respect its customers and selects to stay aloof of their needs.

And no, I did not know about the strict 11:00 limit because it was not mentioned in the [WWW]confirmation receipt. The email to which the receipt is attached first invites the recipient to un-attach this receipt, that apparently contains all the important information. Only if the recipient then goes on reading the rest of the email, into a subsequent paragraph of standard text regarding the luggage allowed, cost of excess luggage, etc., then they would find a note about the 11:00 limitation. This is far from clear for such information. You must not realize how much your customers depend on your service once you have confirmed it. Take my advice for serving your next customers (I'm not going to be one of them) - if you do not have the capacity to walk an extra mile towards your customers, reject requests for pick ups scheduled for after 10:00 pm.

2014-03-19 13:57:04   I felt that one of their vans was not very courteous to myself and other drivers today at about 11:30am. I was getting off the 80 west onto the worst intersection in Davis, heading toward downtown. The Airporter van sped by myself and several other cars trying to merge over. Typically the "zipper" method is employed in this instance, but that van(#6 I believe)was not to be bothered by common courtesy. I felt that even if he didn't let us in, he should have at least slowed to a safe speed. I usually don't complain about things of this nature, but as a larger vehicle on the road I feel that these vans really should conduct themselves in a much safer manner. —JamesKrause

2014-03-23 19:04:37   Be aware, their service could be smooth, but when shit happens, there's no customer service. I used to have OK experience with Davis Airporter, until the very recent one. I tried to book a ride for my mom from SFO to Davis. It is a international flight and will land at 8:30 AM. When I called in, Davis Airporter's computer system was down and the rep cannot provide any information and cannot confirm the ride at the moment, so I left the flight info and a call back phone number. The next day a guy called me to confirm the ride, Davis airporter gave 1 hour waiting for customs and baggage, and the driver will leave at 9:30 AM. It's a little tight schedule, I felt 1 hour may not be enough due to any possible delay of the flight or customs check. I asked the guy what if my mom cannot catch the 9:30 am ride, and was told she can take the next ride, which is 2:30 PM. It is more than 5 hours waiting. So I told him, if the flight is delayed and my mom cannot catch the 9:30 am ride, I will not let her wait for 5 hours in the airport for the next ride. I also asked if the flight is delayed and my mom cannot catch their 9:30 am service, I will find an alternative way to send her to davis, she will not use the 2:30 PM service. In that case will I still be charged? I got the answer "no, In that case you will not be charged."
Unfortunately the flight was delayed, for about 1 hour. It would land at 9:20 AM instead of 8:30. So I called Davis Airporter at 8:30 AM and told them the flight was delayed for 1 hour, there is no way my mom can catch the 9:30 ride, and I would like to cancel the ride. The lady who picked up the phone, immediately said, "Oh, then we will still charge you because we send the driver." This is not what I was told, and it was really hard to argue in a busy morning, so I requested to talked to a manager, and was told a manager will call back. The manager never called back. Instead, the lady called back and left a msg, just told me they will charge my card.
This is a terrible service. When Davis Airporter called me to confirm the ride, I asked the question about the flight delay. I was told if the flight is delayed and my mom cannot use their service, and will not user their later service, I will not be charged. If they tell me I will be charged in that circumstance, I understand it and I will not use their service this time.
I called back, and the lady gave me a hard time because she did not want to listen to my explanation, and insisted to charge my card because they sent the driver. The guy who answered my question about flight delay, also denied what he said before. This is a dead end. After 30 minutes arguing back and forth, here comes the final resolution. My card will not be charged, but I will not receive service from Davis Airporter in the future. That is OK, you don't get my money by providing wrong information or lying to me. —RichardLi

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