Davis Airporter

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''2007-11-08 01:13:52'' [[nbsp]] Wow, where to begin? I have been driving for the Davis Airporter since 1997, ten years now. First of all, I have seen
periods of customer service greatness, and periods where we flat-out stunk. Right now, we are about at an 8 (10 being
greatness). And for those who say "just take Super Shuttle", I'll say that they're a fine company, but have just as many
detractors as we have, probably more.

After reading the comments here, I feel obligated and qualified to give my experienced side of the story. I guess I'll start with
the most severe and work from there.

1. Pickups to/from Sacramento Airport: We never, ever, call someone to tell them they don't have a ride to the airport. If we
have overbooked a van, which is rare, we call a cab to make the pickup. Not what the customer had in mind, but sometimes it's
necessary.

2. AnneMeckstroth above tells of being stranded at SFO, and I don't have a valid excuse for this one. A new reservation agent
gave incorrect information, and our policy provides for a refund. That's probably small consolation for Anne when she simply wanted to
get home on time, but it's true, we don't pick up after midnight at SFO. Anne should have been given a full refund, and hopefully
she was. And Anne, if you haven't, call and ask to talk to the manager.

3. BrianOmeara has a similar story, with the difference that his plane was 6 hours late. We do track the status of everyone's
flight, and make the appropriate adjustments. However, this is where passenger anger should be directed at the airline involved.
We literally bend over backwards to accommodate delayed passengers, sometimes at the expense of our customers who arrive on time.
When I get a complaint about waiting for a delayed passenger, I stress that the next time, "it might be you we're waiting
for".

If we have a van at SFO anywhere near your delayed arrival time, we will hold the van for you, unless the passengers already on
board have been on board for 45 minutes. If this is the case, and if your delayed plane arrives after 8:00PM, you might have
to wait until the next morning for our service. First van usually arrives by 6:00-6:30AM, though it might be as early as 5:30AM
and as late as 10:00AM.

4. Late confirmation calls: On rare occasions, an early-morning driver will call in sick. In this case, the schedule
needs to be rearranged, and the change-in-pickup-time call will come late. This is an extreme rarity--confirmation calls start
around 4:00PM, and can go as late as 8:00PM.

5. For Sacramento Airport--The reservation agents automatically set Davis pickup times one hour before your desired arrival time
at the airport. There are a few reasons for this, and a few ways around it. There is the possibility that you will be the first
of four or five pickups. This is why we allow an hour from Davis to Sacramento Airport. The way around it is to tell the reservation
agent to make a note that you would rather be picked up later. Then, the night before your pickup, when the next day's pickups are
assigned to drivers, your pickup will be moved later if a) You are the only pickup, or one of two. b) It doesn't interfere with pickups
being made at the airport. And please feel free to call the night before your pickup and ask if a later pickup is possible.

For San Francisco Airport--We set Davis pickup times 2 1/2 hours before your desired arrival time at SFO, unless you call on short notice, as in
1-3 days before your flight. In this case, those who reserved first take precedence--your reservation will be built around
what is already there, and you may have to depart for the airport a few hours earlier than you would have liked. Let's say you
have a flight at SFO at 3:00PM, and you request to arrive by 12:00PM. Ideally, we would set you up with an 9:30AM reservation. However,
if another passenger in Davis has already booked an 8:00AM pickup, we generally won't book a new van at 9:30. If you are
given a pickup time that doesn't suit you, ask what time the next van to SFO is leaving. We will book you with the understanding that
if you miss your flight, it isn't our responsibility. Bay Area traffic from 11:00AM to 2:00PM is generally light, and you'll PROBABLY be OK,
but one stall on the Bay Bridge can ruin that plan. We have learned this the hard way.

6. Email reservations: One of our weak spots. They do need to be made two days in advance, as they are read and responded to
individually, by a person. One day is usually enough, but not always. This should change soon, but for now, if you need to make
a short-notice reservation, call our office, which is manned 24/7.

7. That's all I have time for right now. I hope that those who have had a bad experience with us will try us again with all of the
above in mind. Those who have had nothing but good experiences with us--Looking forward to providing more.

Cheers,
Pete, Davis Airporter driver since March of 1997 --["Users/AirporterDriverPete"]
Phone
(530)756-6715
800-565-5153
Web site
[WWW]http://www.davisairporter.com

The Davis Airporter is a shuttle service that drives people to and from the Sacramento (SMF) and San Francisco (SFO) airports. They operate throughout the Sacramento region. They pick you up and drop you off at your door. Basically, it's a cheaper alternative to a taxi. For one person it's $20 to SMF and $70 to SFO. Registrations must be made in advance: they require 1 day advance for SMF and 3-5 days advance for SFO. (Note that they compose their schedules in the morning, so "1 day in advance" is better understood as 48 hours.) See [WWW]their web site for rates and reservation requests.

If you are going between Davis and SMF, a much cheaper alternative is to take Yolobus. Undergrads can ride for free, but for everyone else it's $1.50. You are restricted on how much luggage you can take, however. Allow at least an hour, preferably two.

Comments:

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2005-12-30 02:16:27   I've been severely tail-gated by these wankers three times now. The worst time was when I was driving 65mph in a heavy rain storm at night in the slow lane in a 65mph zone on I-5 South between Woodland and SMF. The Davis Airporter van rushed up behind me as if the gas pedal was stuck, and then stayed a foot (at most) from my rear bumper for at least a couple of minutes until the fast lane was clear enough to pass. When the Davis Airporter driver finally passed me, their van came so close to my bumper that I'm surprised they didn't hit me. I don't care how late the passengers were - nothing gives them the right to directly and recklessly threaten my life. —GrahamFreeman


2006-01-08 20:41:07   $70 is rather expensive... if you're a UCD student, utilize the Davis Berkeley Shuttle & BART when traveling on a weekday. —WinnieKuo


2006-11-21 22:55:09   I've used them quite a few times and they have been pretty reliable and accomodating (I've brought a bike box on a couple times). They do seem to make their confirmation calls at odd times, however. I just received a call at 10:50pm changing my pickup time by 5 minutes and requesting that I pay in cash. I would definitely recommend them, though. —ChrisSwinehart


2006-12-22 20:33:51   Not only do they make confirmation calls at odd hours, but they also make cancelation calls at odd hours — just 15 minutes before they were scheduled to pick me up, they called to say that there was no longer room for me in the van. I felt really screwed over and didn't appreciate their oversight at all! —DavisResident


2007-01-11 20:34:19   Supershuttle is only $1 more and in my experience is much more willing to pick you up when you want to be picked up rather than 3 hours beforehand. Also you don't need a reservation to get back home. Just go to the booth at the Sac airport. —JimEvans


2007-01-11 20:53:41   A few years ago, the Davis Airporter left us in SFO overnight: we arrived after 10 pm (flight was scheduled to arrive at 4 pm) and the Airporter folks told us we'd have to wait in the airport until they started running again around 6 am the next morning. Not sure if this is still their current policy. —BrianOmeara


2007-01-11 21:42:47   They're reliable, but as it says above, make your reservations in advance. I tried 8 hours in advance once and they were already too full. —CraigBrozinsky


2007-02-06 10:37:55   The Davis Airporter abandoned us at SFO! We were arriving at very late at night (12:30am). I made a reservation with confirmation code, etc…and clarified that we were getting in very late, they said “no problem”. We went to Jamaica and when we were switching planes in DC, I checked my messages. They left a message (8 days after I made my reservation) to say they will not be at SFO to pick us up. I called and they were very unapologetic, said they don’t have a driver at that hour, and there are no other shuttles. They said that they would pick us up 11:00am the next morning. This is probably the worst customer service I have ever received! Think twice before making a reservation with them! —AnneMeckstroth


2007-04-09 19:39:03   This is probably one of the best shuttle services in the sacramento area, they really "make it happen". This is your ticket to the airport with no hassle and at a low cost....YES!!! and the staff rocks. —JJstokes


2007-07-29 14:55:55   I've always had great service from the Airporter to SMF. They usually pick me up earlier than I would leave if I drove, but it's cheaper than parking at the airport. Occasionally they'll call and tell me they can pick me up at home later than my previously arranged time (which means I get more sleep that morning), but I've never had calls at odd hours or been canceled on at the last minute. They will usually accept credit cards except during holidays when they are very busy (and then they warned me when I made the reservation). —rachelss


2007-09-06 15:57:31   I'm looking to share hanger space with someone. My plane is small and new and I'm a careful and considerate person. You can see a picture of me and my plane on my user page. If you are interested, contact me at jstewart@jkmicro.com I'd love to get my plane inside before the rains start. —JimStewart


2007-09-06 19:15:27   The airport service to/from SFO is very bad. You have to think twice before you take this service between Davis and SFO. Our family members had experienced several times in the last three months that they picked us up already at 8:00AM, but our flight at SFO airport starts only after 15:00PM, or we had to stay at SFO airport for nearly 3 hours to wait for another passenger who arrived at SFO 3 hours later than our flight, even though we booked the service 7 days before. Waiting makes you very tired, especially after more than 12 hours international flight.

If you told them to improve their service, they would tell you different excuses to shift the blame on you. If you book service long in advance enough, they would tell you they could not earn money or there is no driver available for your arriving time, if they just pick you alone up. You have no choice, but to wait for other passengers. You will give them the reason to blame you, if you don’t book them at least 7 days before. If you suggest that they should organize every more efficiently or employee more driver to attract more customers, they don’t care at all and just tell you that you could cancel your booking, since there is no competition for them in Davis at all.

If you can drive, better rent a car at SFO airport and drive back by yourself home. It is the easiest way, and you will have less trouble and anger with them. If you travel with your family members, to rent a car is obviously better. - Jenny


2007-09-20 22:13:45   These guys have the worst customer service. We made our reservation online about a day and a half before we were scheduled to leave. When we hadn't recieved a phone call by late the night before the trip, I called to ask about our reservation. They said that because we did not make it two days ahead, there was nothing they could do (even though according to their website, we were making it in plenty of time). When I told them this, they said it was not their problem. And the worst thing is, they weren't even going to inform us that they would not be honoring our reservation. I would not recommend them at all—go with super shuttle instead—they are much more professional. —Kit


2007-09-20 22:58:36   I have had great service frm this company. I will definitely use them again for rides to the airport. —customer


2007-11-06 14:20:00   The service to Sacramento Airport is very reliable and fairly frequent. Davis Airporter does combine riders together in the van so they will be picking up and dropping off other passengers. Where you are being picked up or dropped off determines the pick up and drop off order.

The service to SFO is less frequent so you may have to go to SFO earlier than you would like or you may have to wait for other arriving passengers at SFO airport before the van departs. You will generally never have to wait more than an hour at SFO before the van leaves. Sometimes you get lucky and the van leaves right away after you get on. If you are arriving at SFO after a long overseas flight, remember that you will be tired and it will take a while to get home. On weekday afternoons you will experience the horrendous Bay Area rush hour traffic, so you need to be patient.

I always try to fly in and out of SMF instead of SFO because of the travel time and traffic between Davis and SFO. —TurboCat


2007-11-08 01:13:52   Wow, where to begin? I have been driving for the Davis Airporter since 1997, ten years now. First of all, I have seen periods of customer service greatness, and periods where we flat-out stunk. Right now, we are about at an 8 (10 being
greatness). And for those who say "just take Super Shuttle", I'll say that they're a fine company, but have just as many
detractors as we have, probably more.

After reading the comments here, I feel obligated and qualified to give my experienced side of the story. I guess I'll start with
the most severe and work from there.

1. Pickups to/from Sacramento Airport: We never, ever, call someone to tell them they don't have a ride to the airport. If we
have overbooked a van, which is rare, we call a cab to make the pickup. Not what the customer had in mind, but sometimes it's
necessary.

2. AnneMeckstroth above tells of being stranded at SFO, and I don't have a valid excuse for this one. A new reservation agent
gave incorrect information, and our policy provides for a refund. That's probably small consolation for Anne when she simply wanted to
get home on time, but it's true, we don't pick up after midnight at SFO. Anne should have been given a full refund, and hopefully
she was. And Anne, if you haven't, call and ask to talk to the manager.

3. BrianOmeara has a similar story, with the difference that his plane was 6 hours late. We do track the status of everyone's
flight, and make the appropriate adjustments. However, this is where passenger anger should be directed at the airline involved.
We literally bend over backwards to accommodate delayed passengers, sometimes at the expense of our customers who arrive on time.
When I get a complaint about waiting for a delayed passenger, I stress that the next time, "it might be you we're waiting
for".

If we have a van at SFO anywhere near your delayed arrival time, we will hold the van for you, unless the passengers already on
board have been on board for 45 minutes. If this is the case, and if your delayed plane arrives after 8:00PM, you might have
to wait until the next morning for our service. First van usually arrives by 6:00-6:30AM, though it might be as early as 5:30AM
and as late as 10:00AM.

4. Late confirmation calls: On rare occasions, an early-morning driver will call in sick. In this case, the schedule
needs to be rearranged, and the change-in-pickup-time call will come late. This is an extreme rarity—confirmation calls start
around 4:00PM, and can go as late as 8:00PM.

5. For Sacramento Airport—The reservation agents automatically set Davis pickup times one hour before your desired arrival time
at the airport. There are a few reasons for this, and a few ways around it. There is the possibility that you will be the first
of four or five pickups. This is why we allow an hour from Davis to Sacramento Airport. The way around it is to tell the reservation
agent to make a note that you would rather be picked up later. Then, the night before your pickup, when the next day's pickups are
assigned to drivers, your pickup will be moved later if a) You are the only pickup, or one of two. b) It doesn't interfere with pickups
being made at the airport. And please feel free to call the night before your pickup and ask if a later pickup is possible.

For San Francisco Airport—We set Davis pickup times 2 1/2 hours before your desired arrival time at SFO, unless you call on short notice, as in
1-3 days before your flight. In this case, those who reserved first take precedence—your reservation will be built around
what is already there, and you may have to depart for the airport a few hours earlier than you would have liked. Let's say you
have a flight at SFO at 3:00PM, and you request to arrive by 12:00PM. Ideally, we would set you up with an 9:30AM reservation. However,
if another passenger in Davis has already booked an 8:00AM pickup, we generally won't book a new van at 9:30. If you are
given a pickup time that doesn't suit you, ask what time the next van to SFO is leaving. We will book you with the understanding that
if you miss your flight, it isn't our responsibility. Bay Area traffic from 11:00AM to 2:00PM is generally light, and you'll PROBABLY be OK,
but one stall on the Bay Bridge can ruin that plan. We have learned this the hard way.

6. Email reservations: One of our weak spots. They do need to be made two days in advance, as they are read and responded to
individually, by a person. One day is usually enough, but not always. This should change soon, but for now, if you need to make
a short-notice reservation, call our office, which is manned 24/7.

7. That's all I have time for right now. I hope that those who have had a bad experience with us will try us again with all of the
above in mind. Those who have had nothing but good experiences with us—Looking forward to providing more.

Cheers,
Pete, Davis Airporter driver since March of 1997 —AirporterDriverPete

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