Recent Changes for "Davis Airporter" - Davis Wikihttp://daviswiki.org/Davis_AirporterRecent Changes of the page "Davis Airporter" on Davis Wiki.en-us Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-05-22 11:52:46JabberWokkyUp for discussion for four month. No complaints. Rm spam. <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 222: </td> <td> Line 222: </td> </tr> <tr> <td> <span>- ''2014-01-20 03:33:21'' [[nbsp]] Hi Davis Airporter. I am responding to "wharris" comment that was posted on 2013-08-17 23:32:48. I am aware that you don't want the truth to be told. You deleted my comment about "BruceHansem" claiming that "BruceHansen" did not have a "posted comment" and that my posted comment was a "SPAM". I want to remind you that the "LOCAL WIKI" is a community based website and you can not practice outright discrimination simply because a posted comment is not saying what your company want to hear. I am a regular customer that has used Davis Airporter for several years, and I concur with most of the comments posted on your "Local Wiki". I hope this time round Davis Airporter is not going to declare my posted comment as "SPAM". I want to concur with all those who has posted their comments about their frustrations with the services offered by Davis Airporter. I am so disheartened to read "wharris" story. All I want to convey to "wharris" and the many others that are suffering in silence is that there is a better company that is giving similar services and treating its customers with a lot of respect. The company's name is Elk Grove Airporter. It's web address is www.elkgroveairporter.com. The company's phone number is (800) 498-4006. This is a Door-to-Door Airport Shuttle company that has a very competitive low rates. The company does NOT require 5 days advance notice to book a RIDE to San Francisco Int'l Airport. The company also offers very competitive "Group Rates", thus passing the savings to the traveling customer. Please visit their website www.elkgroveairporter.com for more information. I hope this post will help to heal the scars and offer an alternative to those travelers who has been suffering in silence. Davis Aiporter does not want you to know about this alternative and most likely they are going to delete this post. --["Users/juanmoreno"]<br> - <br> - <br> - ''2014-01-20'' *To ["Users/juanmoreno"], I haven't the slightest idea what you are talking about. I am the only Davis Airporter representative to respond here to comments about the Airporter. If you posted something that was flagged as spam, it was not me or the Airporter. Ask those who keep the daviswiki site running, perhaps they perceived it as spam. As I look at it again, it kind of does read that way. Perhaps you should simply start a wiki page for the Elk Grove Airporter.<br> - <br> - As to your comments, I don't see anything specific other than your assertion that we require 5 days for an SFO reservation. We do not require it, we request it. If you call the day of your travel, of course we will take you if you have room. The company needs money to survive. If you call that late though, you may not get the pickup time you desire, and if it's an airport pickup, you might have a longer wait for the folks who did make their reservations earlier. And as for group rates. we have them too. One passenger from Davis is $85, but each extra in your party is $25. Hope this helps. ["Users/AirporterDriverPete"]<br> - <br> - *Update. I just went to the website you gave for the Elk Grove company. The homepage reads, "Elk Grove Airporter offers competitive “Group Rates“, thus passing the savings to our customers." Your own comment above reads, "The company also offers very competitive 'Group Rates', thus passing the savings to the traveling customer." So what we seem to have here is a representative of a competing company using this forum to bash the Davis Airporter and plug his own company. ["Users/AirporterDriverPete"]<br> - <br> - * Yup, which would be an example of spam. I wasn't the one who removed it before, but I thought it was spam then, and I still think it is spam, no matter the motivation. It's also blatantly commercial promotion, which -- given this is a non-profit informational site -- is a big no-no. ["/Talk" Community discussion here], but unless people object, I'm thinking this entire section should be removed. -["Users/JabberWokky" Evan 'JabberWokky' Edwards], (814) 889-8845, jw.dw@timewarp.org<br> - ------</span> </td> <td> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-05-21 20:32:07DavidMills <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 250: </td> <td> Line 250: </td> </tr> <tr> <td> <span>- </span> </td> <td> <span>+ *Update @ ["Users/AirporterDriverPete"] : Again, you don't seem to get this….whatever. I wish you the best with your persistent defenses. As this page clearly indicates, you will (continue to) be busy defending Airporter. I refer all readers to the final response by AlessandraChaves above—that embodies my view. Bye…. ["Users/DavidMills"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-05-14 21:30:31AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 248: </td> <td> Line 248: </td> </tr> <tr> <td> <span>-</span> *''2014-05-11'' @["Users/DavidMills"] : I can't speak for the manager not calling you back, but <span>a</span>s for deflecting the "not remembering your name"<span>,</span> we are not a pizza company. I should say, rather, that people do not order a pizza a week/month in advance, so we have different systems. We are capable of hearing your name and then looking in the database for all the pertinent info and cutting and pasting it piece by piece while you sit on the phone. But that's more time consuming for both of us. It's quicker if you just repeat the info. If you're making it in advance, the most they'll ask for is confirmation that you still live at.... and your phone number is still..... ["Users/AirporterDriverPete"] </td> <td> <span>+</span> *''2014-05-11'' @["Users/DavidMills"] : I can't speak for the manager not calling you back, but <span>what do you mean, "it doesn't matter whether my card was charged or not"? Your take on it was that our attitude is "shut up and pay us". We did not take payment. A</span>s for deflecting the "not remembering your name"<span>;</span> we are not a pizza company. I should say, rather, that people do not order a pizza a week/month in advance, so we have different systems. We are capable of hearing your name and then looking in the database for all the pertinent info and cutting and pasting it piece by piece while you sit on the phone. But that's more time consuming for both of us. It's quicker if you just repeat the info. If you're making it in advance, the most they'll ask for is confirmation that you still live at.... and your phone number is still..... ["Users/AirporterDriverPete"] </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-05-11 19:23:51AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 248: </td> <td> Line 248: </td> </tr> <tr> <td> <span>-</span> *''2014-0<span>2</span>-1<span>8</span>'' @["Users/DavidMills"] : I can't speak for the manager not calling you back, but as for deflecting the "not remembering your name", we are not a pizza company. I should say, rather, that people do not order a pizza a week/month in advance, so we have different systems. We are capable of hearing your name and then looking in the database for all the pertinent info and cutting and pasting it piece by piece while you sit on the phone. But that's more time consuming for both of us. It's quicker if you just repeat the info. If you're making it in advance, the most they'll ask for is confirmation that you still live at.... and your phone number is still..... ["Users/AirporterDriverPete"] </td> <td> <span>+</span> *''2014-0<span>5</span>-1<span>1</span>'' @["Users/DavidMills"] : I can't speak for the manager not calling you back, but as for deflecting the "not remembering your name", we are not a pizza company. I should say, rather, that people do not order a pizza a week/month in advance, so we have different systems. We are capable of hearing your name and then looking in the database for all the pertinent info and cutting and pasting it piece by piece while you sit on the phone. But that's more time consuming for both of us. It's quicker if you just repeat the info. If you're making it in advance, the most they'll ask for is confirmation that you still live at.... and your phone number is still..... ["Users/AirporterDriverPete"] </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-05-11 19:22:55AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 248: </td> <td> Line 248: </td> </tr> <tr> <td> </td> <td> <span>+ *''2014-02-18'' @["Users/DavidMills"] : I can't speak for the manager not calling you back, but as for deflecting the "not remembering your name", we are not a pizza company. I should say, rather, that people do not order a pizza a week/month in advance, so we have different systems. We are capable of hearing your name and then looking in the database for all the pertinent info and cutting and pasting it piece by piece while you sit on the phone. But that's more time consuming for both of us. It's quicker if you just repeat the info. If you're making it in advance, the most they'll ask for is confirmation that you still live at.... and your phone number is still..... ["Users/AirporterDriverPete"]<br> + </span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-05-09 06:25:05DavidMills <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 245: </td> <td> Line 245: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + *Update @ ["Users/AirporterDriverPete"] : You don't seem to get this. It doesn't matter whether my card was charged or not. I left the interaction with your staff telling me I would be charged, and after asking for the manager to call me, I get ignored…..all while I am frantically trying to scramble my own transport down to SFO to catch my rearranged flight. I honestly don't care about the 23$. Your customer service when times are tough sucks. period. Moreover you try to deflect the "not remembering my name thing" by essentially blaming me about when I call in. You've got to be kidding! When I call my local Pizza place where I am a repeat customer they manage to remember my info solely by my call in number. Miraculously they don't expect me to call in 24 hrs ahead of time to remember my name. Are you really going to argue it's too complicated a thing to manage? really? the long list of complaints on this wiki speak volumes. Never again. ["Users/DavidMills"]<br> + <br> + </span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-26 12:46:06AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 300: </td> <td> Line 300: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + Update @ ["Users/RichardLi"] : I found it, the morning of March 6th and talked to both the manager and the office worker that you spoke with on the morning of the 6th.. First, the following note was attached to the reservation by one of our office workers: "Plane arrived 9:14AM Passanger called in to cancel at 9:10AM said she would not have enough time to go through customs. We told her we had Mario out there ''and would wait''. Told her we would charge her card- Rebecca " When you talked to Rebecca, she was telling you that we were holding the van for your mom, even though she arrived late. (The passenger on the van, who arrived at 8:20, was told they'd have a wait when they made their reservation, so he was prepared, and we and this other passenger were simply waiting for your mother to get out of customs, even if she didn't get out of customs for another hour). I realize you were told two days prior that the van would be leaving at 9:30. While that was a fair estimate by the person who took your reservation, our schedule is always in flux. We do not have set departure times. He was simply looking at the schedule to give you a clue about what it looked like that morning. I am sorry if he led you to believe that it was carved in stone. But either way, when you called on the 6th to cancel, Rebecca was trying to explain to you that you didn't need to worry, that we knew the flight was late, and that we were holding the van for you mom. When you cancelled anyway, she informed you (correctly) that the card would be charged. (We had already been holding the van, and would have continued to hold it until your mother was ready to go). ["Users/AirporterDriverPete"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-25 17:22:08AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 261: </td> <td> Line 261: </td> </tr> <tr> <td> <span>-</span> Anyway, here is the verbatim text of our email response to you, the same one everyone gets who makes an online reservation. (As you can see, the 11:00pm cutoff is the first thing mentioned after the baggage policy). The asterisks around it are not mine, they are there to draw peoples' attention to it. </td> <td> <span>+</span> Anyway, here is the verbatim text of our email response to you, the same one everyone gets who makes an online reservation. (As you can see, the 11:00pm cutoff is the first thing mentioned after the baggage policy). The asterisks around it are not mine, they are there to draw peoples' attention to it.<span>&nbsp;&nbsp;As I state below, perhaps it could be better placed, but it is not a case of "buried in the fine print", as you may be implying.</span> </td> </tr> <tr> <td> Line 280: </td> <td> Line 280: </td> </tr> <tr> <td> <span>-</span> Thank you for using Davis Airporter.<span><br> - Kailee</span> ["Users/AirporterDriverPete"]<br> -<span>&nbsp;&nbsp;- I do see what you are say</span>ing a<span>bout the "please un-attach..." part possibly diverting a</span>ttention from the rest of the email. While all the important instructions are also down at the bottom (procedures for when you arrive and our cancellation policy), perhaps the 11:00pm cutoff would be better placed in the first sentence. But we really do expect folks to fully read our short email response, since they have chosen to do it all online instead of over the phone. </td> <td> <span>+</span> Thank you for using Davis Airporter.<span>&nbsp;&nbsp;" </span> ["Users/AirporterDriverPete"]<br> <span>+ <br> + ["Users/Anrys"] .I do see what you are saying about the "please un</span>-<span>attach..." part possibly divert</span>ing attention from the rest of the email. While all the<span>&nbsp;other</span> important instructions are also down at the bottom (procedures for when you arrive and our cancellation policy), perhaps the 11:00pm cutoff would be better placed in the first sentence<span>&nbsp;with the 'please un-attach' part</span>. But we really do expect folks to fully read our short email response, since they have chosen to do it all online instead of over the phone. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-25 17:16:34AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 283: </td> <td> Line 283: </td> </tr> <tr> <td> </td> <td> <span>+ I do see what you are saying about the "please un-attach..." part possibly diverting attention from the rest of the email. While all the important instructions are also down at the bottom (procedures for when you arrive and our cancellation policy), perhaps the 11:00pm cutoff would be better placed in the first sentence. But we really do expect folks to fully read our short email response, since they have chosen to do it all online instead of over the phone.<br> + </span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-25 17:08:41AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 260: </td> <td> Line 260: </td> </tr> <tr> <td> <span>-</span> Update @ ["Users/Anrys"] : OK, at the risk of sounding detached again, here goes. Your flight arrived at 11:29pm, an hour late. (BTW, the driver has no say in the matter as far as googling it--the office keeps constant updates on all flight arrivals and advises the driver accordingly). As to your suggestion of charging extra for sending an extra driver or having one wait after hours: we do offer something like that which I didn't realize before responding above --you would have to charter the vehicle. I believe that the fare for a family of four would be around $300 and would include gratuity, while the regular fare was $160. In the case of a charter, the extra driver would be secured ahead of time. With a regular reservation, the driver is there for you, but also for other parties. We can not make another party wait for your delayed flight, unless we told them in advance that there would be a wait </td> <td> <span>+</span> Update @ ["Users/Anrys"] : OK, at the risk of sounding detached again, here goes. Your flight arrived at 11:29pm, an hour late. (BTW, the driver has no say in the matter as far as googling it--the office keeps constant updates on all flight arrivals and advises the driver accordingly). As to your suggestion of charging extra for sending an extra driver or having one wait after hours: we do offer something like that which I didn't realize before responding above --you would have to charter the vehicle<span>&nbsp;ahead of time</span>. I believe that the fare for a family of four would be around $300 and would include gratuity, while the regular fare was $160. In the case of a charter, the extra driver would be secured ahead of time<span>&nbsp;just for you</span>. With a regular reservation, the driver is there for you, but also for other parties. We can not make another party wait for your delayed flight, unless we told them in advance that there would be a wait<span>. And we can only send a separate van out if we have an extra driver.</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-25 00:00:27AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 200: </td> <td> Line 200: </td> </tr> <tr> <td> <span>-</span> Regarding how we should have cheaper prices: When I started here in 1997, our Davis-SMF fare for one person was $18. Now, s<span>ix</span>teen years later, it's $23.00. </td> <td> <span>+</span> Regarding how we should have cheaper prices: When I started here in 1997, our Davis-SMF fare for one person was $18. Now, s<span>even</span>teen years later, it's $23.00. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-24 21:24:25AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 297: </td> <td> Line 297: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + @ ["Users/RichardLi"] : Can you give me the date of your mother's travel and the name you made the reservation under? I know you said you weren't charged, but I'm still curious as to what happened. Thanks, ["Users/AirporterDriverPete"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-24 21:10:53AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 260: </td> <td> Line 260: </td> </tr> <tr> <td> <span>-</span> Update @ ["Users/Anrys"] : OK, at the risk of sounding detached again, here goes. Your flight arrived at 11:29pm, an hour late. (BTW, the driver has no say in the matter as far as googling it--the office keeps constant updates on all flight arrivals and advises the driver accordingly). As to your suggestion of charging extra for sending an extra driver or having one wait after hours: we do offer something like that--you would have to charter the vehicle. I believe that the fare for a family of four would be around $300 and would include gratuity, while the regular fare was $160. In the case of a charter, the extra driver would be secured ahead of time. With a regular reservation, the driver is there for you, but also for other parties. We can not make another party wait <span>3 hours </span>for your delayed flight, unless we told them in advance that there would be a wait </td> <td> <span>+</span> Update @ ["Users/Anrys"] : OK, at the risk of sounding detached again, here goes. Your flight arrived at 11:29pm, an hour late. (BTW, the driver has no say in the matter as far as googling it--the office keeps constant updates on all flight arrivals and advises the driver accordingly). As to your suggestion of charging extra for sending an extra driver or having one wait after hours: we do offer something like that<span>&nbsp;which I didn't realize before responding above </span>--you would have to charter the vehicle. I believe that the fare for a family of four would be around $300 and would include gratuity, while the regular fare was $160. In the case of a charter, the extra driver would be secured ahead of time. With a regular reservation, the driver is there for you, but also for other parties. We can not make another party wait for your delayed flight, unless we told them in advance that there would be a wait </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-24 21:04:57AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 258: </td> <td> Line 258: </td> </tr> <tr> <td> <span>-</span> @ ["Users/Anrys"] : I don't mean to come across as detached. I was not aware of the placement of our 11:00pm rule in the attachment. I don't have the time to delve into it tonight, but thank you for posting the copy of your reservation confirmation, as I can now look up what decisions were made and why. </td> <td> <span>+</span> @ ["Users/Anrys"] : I don't mean to come across as detached. I was not aware of the placement of our 11:00pm rule in the attachment. I don't have the time to delve into it tonight, but thank you for posting the copy of your reservation confirmation, as I can now look up what decisions were made and why.<span>&nbsp;&nbsp;["Users/AirporterDriverPete"]</span> </td> </tr> <tr> <td> Line 281: </td> <td> Line 281: </td> </tr> <tr> <td> <span>- Kailee</span> </td> <td> <span>+ Kailee ["Users/AirporterDriverPete"]</span> </td> </tr> <tr> <td> Line 284: </td> <td> Line 284: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + @ ["Users/JamesKrause"] : James, if you have the van number and our phone number, call it in to our office as it happens. The person you talk to will inform the driver immediately. This last week was the hellish Spring Break getaway that puts our drivers in a bit of a rush, but that's not an e3xcuse for running roughshod over other drivers. Besides being unsafe, it just doesn't look good. Thanks, ["Users/AirporterDriverPete"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-24 10:31:50AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 260: </td> <td> Line 260: </td> </tr> <tr> <td> </td> <td> <span>+ Update @ ["Users/Anrys"] : OK, at the risk of sounding detached again, here goes. Your flight arrived at 11:29pm, an hour late. (BTW, the driver has no say in the matter as far as googling it--the office keeps constant updates on all flight arrivals and advises the driver accordingly). As to your suggestion of charging extra for sending an extra driver or having one wait after hours: we do offer something like that--you would have to charter the vehicle. I believe that the fare for a family of four would be around $300 and would include gratuity, while the regular fare was $160. In the case of a charter, the extra driver would be secured ahead of time. With a regular reservation, the driver is there for you, but also for other parties. We can not make another party wait 3 hours for your delayed flight, unless we told them in advance that there would be a wait<br> + Anyway, here is the verbatim text of our email response to you, the same one everyone gets who makes an online reservation. (As you can see, the 11:00pm cutoff is the first thing mentioned after the baggage policy). The asterisks around it are not mine, they are there to draw peoples' attention to it.<br> + <br> + "Your request has been received. Please un-attach the attachment provided to view your reservation confirmation. Please be aware that we allow 2 pieces of luggage per person, anything more then that will be a $10 extra charge per item for SFO trips.<br> + Your reservation number is: 414195<br> + <br> + *********We do not service flights that land after 11:00 PM in SFO. If your flight is delayed past that time, we will not be able to pick you up unless you wish to wait for the first driver the following morning.***********<br> + <br> + When you arrive into the San Francisco Airport please call our toll-free<br> + number, 1-800-565-5153, so that we can direct you to where the driver will<br> + meet you.<br> + <br> + We allow 30 minutes for passengers to claim luggage after arriving on a domestic flight. For international flights, we allow passengers 1 hour to clear customs and claim luggage. Passengers taking longer than the time we allow may miss their shuttle and have to wait for the next available driver.<br> + <br> + Also, we have a 24 hours cancellation policy. If you need to cancel your<br> + reservation with us, please call us at least 24 hours before your pick up<br> + time. If not, your credit card will be charged for the full amount.<br> + <br> + The credit card number is just to hold the reservation because of our 24-hour cancellation policy. The fare should still be paid to the driver (we accept credit or cash).<br> + <br> + Thank you for using Davis Airporter.<br> + Kailee<br> + </span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-23 20:35:43RichardLi <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 267: </td> <td> Line 267: </td> </tr> <tr> <td> <span>- with us for almost a year</span> </td> <td> <span>+ </span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-23 20:34:27RichardLi <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 264: </td> <td> Line 264: </td> </tr> <tr> <td> <span>-</span> Unfortunately the flight was delayed, for about 1 hour. It would land at 9:20 AM instead of 8:30. So I called Davis Airporter at 8:30 AM and told them the flight was delayed for 1 hour, there is no way my mom can catch the 9:30 ride, and I would like to cancel the ride. The <span>re</span>p<span>&nbsp;who </span>p<span>icked u</span>p<span>&nbsp;the phone, Irina</span>, immediately said, "Oh, then we will still charge you because we send the driver." This is not what I was told, and it was really hard to argue in a busy morning, so I requested to talked to a manager, and was told a manager will call back. The manager never called back. Instead, <span>Irina</span> left a msg, just told me they will charge my card. </td> <td> <span>+</span> Unfortunately the flight was delayed, for about 1 hour. It would land at 9:20 AM instead of 8:30. So I called Davis Airporter at 8:30 AM and told them the flight was delayed for 1 hour, there is no way my mom can catch the 9:30 ride, and I would like to cancel the ride. The <span>lady who </span>p<span>icked u</span>p<span>&nbsp;the </span>p<span>hone</span>, immediately said, "Oh, then we will still charge you because we send the driver." This is not what I was told, and it was really hard to argue in a busy morning, so I requested to talked to a manager, and was told a manager will call back. The manager never called back. Instead, <span>the lady called back and</span> left a msg, just told me they will charge my card. </td> </tr> <tr> <td> Line 266: </td> <td> Line 266: </td> </tr> <tr> <td> <span>-</span> I called back, and <span>Irina</span> gave me a hard time because she did not want to listen to my explanation, and insisted to charge my card because they sent the driver. The guy who answered my question about flight delay, also denied what he said before. This is a dead end. After 30 minutes arguing back and forth, here comes the final resolution. My card will not be charged, but I will not receive service from Davis Airporter in the future. That is OK, you don't get my money by providing wrong information or lying to me. --["Users/RichardLi"] </td> <td> <span>+</span> I called back, and <span>the lady</span> gave me a hard time because she did not want to listen to my explanation, and insisted to charge my card because they sent the driver. The guy who answered my question about flight delay, also denied what he said before. This is a dead end. After 30 minutes arguing back and forth, here comes the final resolution. My card will not be charged, but I will not receive service from Davis Airporter in the future. That is OK, you don't get my money by providing wrong information or lying to me. --["Users/RichardLi"] </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-23 20:29:38RichardLi <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 270: </td> <td> Line 270: </td> </tr> <tr> <td> <span>- ------</span><br> <span>-</span> ''2014-03-23 21:28:48'' [[nbsp]] This was two weeks ago. I listen to the message again, it was very noisy so I may get the wrong name. If it's not Irina, then it could be Irida or Aieda. --["Users/RichardLi"] </td> <td> <span>+ </span><br> <span>+ </span> ''2014-03-23 21:28:48'' [[nbsp]] This was two weeks ago. I listen to the message again, it was very noisy so I may get the wrong name. If it's not Irina, then it could be Irida or Aieda. --["Users/RichardLi"] </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-23 20:28:48RichardLiComment added. <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 270: </td> <td> Line 270: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2014-03-23 21:28:48'' [[nbsp]] This was two weeks ago. I listen to the message again, it was very noisy so I may get the wrong name. If it's not Irina, then it could be Irida or Aieda. --["Users/RichardLi"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-23 19:19:19AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 267: </td> <td> Line 267: </td> </tr> <tr> <td> </td> <td> <span>+ with us for almost a year<br> + @ ["Users/RichardLi"] : While Irina hasn't been with us for almost a year, and this problem doesn't come up anymore, I do not blame you one bit. But the thing to do in your case would have been to talk to the manager as opposed to the office workers who sometimes<br> + have their own interpretation of, or are unclear on some of our policies.</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-23 19:04:43AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 257: </td> <td> Line 257: </td> </tr> <tr> <td> <span>- ------</span> </td> <td> <span>+ <br> + @ ["Users/Anrys"] : I don't mean to come across as detached. I was not aware of the placement of our 11:00pm rule in the attachment. I don't have the time to delve into it tonight, but thank you for posting the copy of your reservation confirmation, as I can now look up what decisions were made and why.<br> + </span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-23 18:04:37RichardLiComment added. <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 259: </td> <td> Line 259: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2014-03-23 19:04:37'' [[nbsp]] Be aware, their service could be smooth, but when shit happens, there's no customer service.<br> + I used to have OK experience with Davis Airporter, until the very recent one. I tried to book a ride for my mom from SFO to Davis. It is a international flight and will land at 8:30 AM. When I called in, Davis Airporter's computer system was down and the rep cannot provide any information and cannot confirm the ride at the moment, so I left the flight info and a call back phone number. The next day a guy called me to confirm the ride, Davis airporter gave 1 hour waiting for customs and baggage, and the driver will leave at 9:30 AM. It's a little tight schedule, I felt 1 hour may not be enough due to any possible delay of the flight or customs check. I asked the guy what if my mom cannot catch the 9:30 am ride, and was told she can take the next ride, which is 2:30 PM. It is more than 5 hours waiting. So I told him, if the flight is delayed and my mom cannot catch the 9:30 am ride, I will not let her wait for 5 hours in the airport for the next ride. I also asked if the flight is delayed and my mom cannot catch their 9:30 am service, I will find an alternative way to send her to davis, she will not use the 2:30 PM service. In that case will I still be charged? I got the answer "no, In that case you will not be charged."<br> + Unfortunately the flight was delayed, for about 1 hour. It would land at 9:20 AM instead of 8:30. So I called Davis Airporter at 8:30 AM and told them the flight was delayed for 1 hour, there is no way my mom can catch the 9:30 ride, and I would like to cancel the ride. The rep who picked up the phone, Irina, immediately said, "Oh, then we will still charge you because we send the driver." This is not what I was told, and it was really hard to argue in a busy morning, so I requested to talked to a manager, and was told a manager will call back. The manager never called back. Instead, Irina left a msg, just told me they will charge my card.<br> + This is a terrible service. When Davis Airporter called me to confirm the ride, I asked the question about the flight delay. I was told if the flight is delayed and my mom cannot use their service, and will not user their later service, I will not be charged. If they tell me I will be charged in that circumstance, I understand it and I will not use their service this time.<br> + I called back, and Irina gave me a hard time because she did not want to listen to my explanation, and insisted to charge my card because they sent the driver. The guy who answered my question about flight delay, also denied what he said before. This is a dead end. After 30 minutes arguing back and forth, here comes the final resolution. My card will not be charged, but I will not receive service from Davis Airporter in the future. That is OK, you don't get my money by providing wrong information or lying to me. --["Users/RichardLi"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-23 16:14:51Anrys <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 256: </td> <td> Line 256: </td> </tr> <tr> <td> <span>-</span> And '''no, I did not know about the strict 11:00 limit because it was not mentioned in the [https://www.dropbox.com/s/tz2ht0m5865sac5/Capture.PNG confirmation receipt]'''. The email to which the receipt is attached first invites the recipient to un-attach this receipt. Only if the recipient then goes on reading the subsequent paragraph of standard text regarding the luggage allowed, cost of excess luggage, etc., then they would find <span>the</span> note about the 11:00 limitation. This is far from clear for such information. You must not realize how much your customers depend on your service once you have confirmed it. Take my advice for serving your next customers (I'm not going to be one of them) - if you do not have the capacity to walk an extra mile towards your customers, reject requests for pick ups scheduled for after 10:00 pm. </td> <td> <span>+</span> And '''no, I did not know about the strict 11:00 limit because it was not mentioned in the [https://www.dropbox.com/s/tz2ht0m5865sac5/Capture.PNG confirmation receipt]'''. The email to which the receipt is attached first invites the recipient to un-attach this receipt<span>, that apparently contains all the important information</span>. Only if the recipient then goes on reading the<span>&nbsp;rest of the email, into a</span> subsequent paragraph of standard text regarding the luggage allowed, cost of excess luggage, etc., then they would find <span>a</span> note about the 11:00 limitation. This is far from clear for such information. You must not realize how much your customers depend on your service once you have confirmed it. Take my advice for serving your next customers (I'm not going to be one of them) - if you do not have the capacity to walk an extra mile towards your customers, reject requests for pick ups scheduled for after 10:00 pm. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-19 12:57:04JamesKrauseComment added. <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 257: </td> <td> Line 257: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2014-03-19 13:57:04'' [[nbsp]] I felt that one of their vans was not very courteous to myself and other drivers today at about 11:30am. I was getting off the 80 west onto the worst intersection in Davis, heading toward downtown. The Airporter van sped by myself and several other cars trying to merge over. Typically the "zipper" method is employed in this instance, but that van(#6 I believe)was not to be bothered by common courtesy. I felt that even if he didn't let us in, he should have at least slowed to a safe speed. I usually don't complain about things of this nature, but as a larger vehicle on the road I feel that these vans really should conduct themselves in a much safer manner. --["Users/JamesKrause"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-18 23:42:07Anrys <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 253: </td> <td> Line 253: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + Pete, '''the flight landed shortly after 11'''. I called the office to ask where the shuttle is at 11:40. The driver could google the flight status and know exactly how late the flight was, and knowing that we were with children (he/she was supposed to bring children's safety seats) could have waited the extra 30 minutes. That is, if this business had any care for its customers. Yes, it takes making decisions based on specific situations (e.g. customers with children, elderly people, etc.) and sometimes stretching your limits a bit to care about your customers. And you could even charge extra for such cases instead of ditching the customers when they have no alternatives. Your answer here, just like the one I received when I called the office from the airport, is '''the detached answer of a business that does not value or respect its customers and selects to stay aloof of their needs.'''<br> + <br> + And '''no, I did not know about the strict 11:00 limit because it was not mentioned in the [https://www.dropbox.com/s/tz2ht0m5865sac5/Capture.PNG confirmation receipt]'''. The email to which the receipt is attached first invites the recipient to un-attach this receipt. Only if the recipient then goes on reading the subsequent paragraph of standard text regarding the luggage allowed, cost of excess luggage, etc., then they would find the note about the 11:00 limitation. This is far from clear for such information. You must not realize how much your customers depend on your service once you have confirmed it. Take my advice for serving your next customers (I'm not going to be one of them) - if you do not have the capacity to walk an extra mile towards your customers, reject requests for pick ups scheduled for after 10:00 pm.</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-18 19:35:57AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 252: </td> <td> Line 252: </td> </tr> <tr> <td> <span>-</span> Anrya, what time did your plane land? It would be helpful if you would either call our office and talk to the manager, or tell me a few more things here. Your name or reservation number would be great. We don't charge extra for pickups after 11pm at SFO, because we don't offer that service. If your plane was scheduled to land at 10:30pm, you should have been told that if the plane is delayed past 11pm, you'd have to wait until the next morning or arrange other transportation. If for some reason you were not told this, please let me/us know. I'm sorry your flight was delayed, but of course we will still confirm the reservation ahead of time. What I get from your post is that your flight was delayed by a good bit. If your reservation is for a 10:30pm arrival, but your plane lands at midnight or 1:00am the next morning, we unfortunately do not have the resources to secure a special ride for you, but we would definitely like to look into what you were told when you made the reservation. Thanks, ["Users/AirporterDriverPete"] </td> <td> <span>+ </span> Anrya, what time did your plane land? It would be helpful if you would either call our office and talk to the manager, or tell me a few more things here. Your name or reservation number would be great. We don't charge extra for pickups after 11pm at SFO, because we don't offer that service. If your plane was scheduled to land at 10:30pm, you should have been told that if the plane is delayed past 11pm, you'd have to wait until the next morning or arrange other transportation. If for some reason you were not told this, please let me/us know. I'm sorry your flight was delayed, but of course we will still confirm the reservation ahead of time. What I get from your post is that your flight was delayed by a good bit. If your reservation is for a 10:30pm arrival, but your plane lands at midnight or 1:00am the next morning, we unfortunately do not have the resources to secure a special ride for you, but we would definitely like to look into what you were told when you made the reservation. Thanks, ["Users/AirporterDriverPete"] </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-14 14:31:35Psittacosaurusfix italics <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 225: </td> <td> Line 225: </td> </tr> <tr> <td> <span>-</span> ''2014-01-20<span>"</span> *To ["Users/juanmoreno"], I haven't the slightest idea what you are talking about. I am the only Davis Airporter representative to respond here to comments about the Airporter. If you posted something that was flagged as spam, it was not me or the Airporter. Ask those who keep the daviswiki site running, perhaps they perceived it as spam. As I look at it again, it kind of does read that way. Perhaps you should simply start a wiki page for the Elk Grove Airporter. </td> <td> <span>+</span> ''2014-01-20<span>''</span> *To ["Users/juanmoreno"], I haven't the slightest idea what you are talking about. I am the only Davis Airporter representative to respond here to comments about the Airporter. If you posted something that was flagged as spam, it was not me or the Airporter. Ask those who keep the daviswiki site running, perhaps they perceived it as spam. As I look at it again, it kind of does read that way. Perhaps you should simply start a wiki page for the Elk Grove Airporter. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-13 21:38:40AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 247: </td> <td> Line 247: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + *@ ["Users/Anrys"] : "If you get a request to pick someone up at 10:30pm, and you don't like to work after 11:00pm, you either don't confirm the pick up, or you make clear in advance that delayed flights after 11pm will be charged extra."<br> + <br> + <br> + <br> + Anrya, what time did your plane land? It would be helpful if you would either call our office and talk to the manager, or tell me a few more things here. Your name or reservation number would be great. We don't charge extra for pickups after 11pm at SFO, because we don't offer that service. If your plane was scheduled to land at 10:30pm, you should have been told that if the plane is delayed past 11pm, you'd have to wait until the next morning or arrange other transportation. If for some reason you were not told this, please let me/us know. I'm sorry your flight was delayed, but of course we will still confirm the reservation ahead of time. What I get from your post is that your flight was delayed by a good bit. If your reservation is for a 10:30pm arrival, but your plane lands at midnight or 1:00am the next morning, we unfortunately do not have the resources to secure a special ride for you, but we would definitely like to look into what you were told when you made the reservation. Thanks, ["Users/AirporterDriverPete"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-04 22:21:28Anrys <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 14: </td> <td> Line 14: </td> </tr> <tr> <td> </td> <td> <span>+ Beware: while the Davis Airporter do not turn down pick-up reservations from SFO in which the flights are scheduled to land just before 11pm, they will not wait for passengers who are delayed beyond 11:00.<br> + </span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-03-04 21:33:45AnrysComment added. <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 243: </td> <td> Line 243: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2014-03-04 21:33:45'' [[nbsp]] The Davis Airporter shows complete unreliability and disregard for customers. After more than 20 hours of flights from overseas with an infant and a toddler, Davis Airporter ditched us at night in SFO without a way to get back home. I ran around all night with screaming children looking for a taxicab that happens to have children's safety seats. I finally found a taxi driver at 3:30am who borrowed seats from a friend and took us to Davis for $400. Did the taxi driver rip us off? Maybe, but I am still grateful to him. The Davis Airporter, on the other hand, has lost all credibility and has displayed poor business professionalism. If you get a request to pick someone up at 10:30pm, and you don't like to work after 11:00pm, you either don't confirm the pick up, or you make clear in advance that delayed flights after 11pm will be charged extra. Make it double the price, but you don't confirm and then ditch the customer - especially not when you know they have little children. In contrast, customers are charged full price if they cancel a confirmed pick up up 24 hours in advance. The Davis Airporter demands greater reliability from the customer than it is willing to offer. --["Users/Anrys"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-02-21 19:49:12AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 242: </td> <td> Line 242: </td> </tr> <tr> <td> <span>-</span> * Update @ ["Users/DavidMills"] : As I suspected, your card was never charged. You may want to check your statement to make sure. Based on what I know, you may indeed be better off with a cab service (which we also offer, btw). Also, regarding why we always seem to have to ask for your address, phone number, etc, even though you're a regular: When you call to make a reservation on the same day you want to be picked up (as you have often done), the schedule has already been exported to an excel spreadsheet, which is where all add-ons (late reservations) are entered. Your address, phone, etc. are not exported with that. Basically, we have to start all short-notice reservations with a blank slate. </td> <td> <span>+</span> * Update @ ["Users/DavidMills"] : As I suspected, your card was never charged. You may want to check your statement to make sure. Based on what I know, you may indeed be better off with a cab service (which we also offer, btw). Also, regarding why we always seem to have to ask for your address, phone number, etc, even though you're a regular: When you call to make a reservation on the same day you want to be picked up (as you have often done), the schedule has already been exported to an excel spreadsheet, which is where all add-ons (late reservations) are entered. Your address, phone, etc. are not exported with that. Basically, we have to start all short-notice reservations with a blank slate.<span>&nbsp;&nbsp;["Users/AirporterDriverPete"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-02-21 19:46:50AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 227: </td> <td> Line 227: </td> </tr> <tr> <td> <span>-</span> *Update. I just went to the website you gave for the Elk Grove company. The homepage reads, "Elk Grove Airporter offers competitive “Group Rates“, thus passing the savings to our customers." Your own comment above reads, "The company also offers very competitive 'Group Rates', thus passing the savings to the traveling customer." So what we seem to have here is a representative of a competing company using this forum to bash the Davis Airporter and plug his own company. </td> <td> <span>+</span> *Update. I just went to the website you gave for the Elk Grove company. The homepage reads, "Elk Grove Airporter offers competitive “Group Rates“, thus passing the savings to our customers." Your own comment above reads, "The company also offers very competitive 'Group Rates', thus passing the savings to the traveling customer." So what we seem to have here is a representative of a competing company using this forum to bash the Davis Airporter and plug his own company.<span>&nbsp;&nbsp;["Users/AirporterDriverPete"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-02-21 18:02:36AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 242: </td> <td> Line 242: </td> </tr> <tr> <td> <span>-</span> * Update @ ["Users/DavidMills"] : As I suspected, your card was never charged. You may want to check your statement to make sure. Based on what I know, you may indeed be better off with a cab service (which we also offer, btw). Also, regarding why we always seem to have to ask for your address, phone number, etc, even though you're a regular: When you call to make a reservation on the same day you want to be picked up (as you have often done), the schedule has already been exported to an excel spreadsheet, which is where all add-ons (late reservations) are entered. Your address, phone, etc. are not exported with that. Basically, we have to start all <span>lat</span>e reservations with a blank slate. </td> <td> <span>+</span> * Update @ ["Users/DavidMills"] : As I suspected, your card was never charged. You may want to check your statement to make sure. Based on what I know, you may indeed be better off with a cab service (which we also offer, btw). Also, regarding why we always seem to have to ask for your address, phone number, etc, even though you're a regular: When you call to make a reservation on the same day you want to be picked up (as you have often done), the schedule has already been exported to an excel spreadsheet, which is where all add-ons (late reservations) are entered. Your address, phone, etc. are not exported with that. Basically, we have to start all <span>short-notic</span>e reservations with a blank slate. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-02-21 14:10:27AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 242: </td> <td> Line 242: </td> </tr> <tr> <td> <span>-</span> * Update @ ["Users/DavidMills"] : As I suspected, your card was never charged. Based on what I know, you may indeed be better off with a cab service (which we also offer, btw). Also, regarding why we always seem to have to ask for your address, phone number, etc, even though you're a regular: When you call to make a reservation on the same day you want to be picked up (as you have often done), the schedule has already been exported to an excel spreadsheet, which is where all add-ons (late reservations) are entered. Your address, phone, etc. are not exported with that. Basically, we have to start all late reservations with a blank slate. </td> <td> <span>+</span> * Update @ ["Users/DavidMills"] : As I suspected, your card was never charged. <span>You may want to check your statement to make sure. </span>Based on what I know, you may indeed be better off with a cab service (which we also offer, btw). Also, regarding why we always seem to have to ask for your address, phone number, etc, even though you're a regular: When you call to make a reservation on the same day you want to be picked up (as you have often done), the schedule has already been exported to an excel spreadsheet, which is where all add-ons (late reservations) are entered. Your address, phone, etc. are not exported with that. Basically, we have to start all late reservations with a blank slate. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-02-21 14:09:15AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 241: </td> <td> Line 241: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + * Update @ ["Users/DavidMills"] : As I suspected, your card was never charged. Based on what I know, you may indeed be better off with a cab service (which we also offer, btw). Also, regarding why we always seem to have to ask for your address, phone number, etc, even though you're a regular: When you call to make a reservation on the same day you want to be picked up (as you have often done), the schedule has already been exported to an excel spreadsheet, which is where all add-ons (late reservations) are entered. Your address, phone, etc. are not exported with that. Basically, we have to start all late reservations with a blank slate.</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-02-18 20:05:12AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 240: </td> <td> Line 240: </td> </tr> <tr> <td> <span>-</span> *''2014-02-18'' @["Users/DavidMills"] If the manager didn't call you back, it wasn't on purpose, and your card should NOT be charged for this. It's just policy, if a flight is cancelled, of course we're not going to charge you for not cancelling in time. The reservation agent is supposed to ask for your departing flight info so that they can confirm the flight delay or cancellation. We do have a couple of new people in the office.. Did you get the name of the agent you were talking to? Doesn't matter, I'll talk to the manager tomorrow. If your card was charged, expect it to be reversed.<span><br> - </span>D<span>oesn't really matter, I'll show the manager this tomorrow.</span> </td> <td> <span>+</span> *''2014-02-18'' @["Users/DavidMills"] If the manager didn't call you back, it wasn't on purpose, and your card should NOT be charged for this. It's just policy, if a flight is cancelled, of course we're not going to charge you for not cancelling in time. The reservation agent is supposed to ask for your departing flight info so that they can confirm the flight delay or cancellation. We do have a couple of new people in the office.. Did you get the name of the agent you were talking to? Doesn't matter, I'll talk to the manager tomorrow. If your card was charged, expect it to be reversed.<span>&nbsp;&nbsp;&nbsp;["Users/Airporter</span>D<span>riverPete"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-02-18 20:04:17AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 237: </td> <td> Line 237: </td> </tr> <tr> <td> <span>-</span> Well…they have lost a frequent traveler for good. I sure wish there were some competition at the same price point. For now, hello Dan's Cab. --<span>["Users/DavidMills"]<br> - </span> </td> <td> <span>+</span> Well…they have lost a frequent traveler for good. I sure wish there were some competition at the same price point. For now, hello Dan's Cab. --<span>@</span> </td> </tr> <tr> <td> Line 240: </td> <td> Line 239: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + *''2014-02-18'' @["Users/DavidMills"] If the manager didn't call you back, it wasn't on purpose, and your card should NOT be charged for this. It's just policy, if a flight is cancelled, of course we're not going to charge you for not cancelling in time. The reservation agent is supposed to ask for your departing flight info so that they can confirm the flight delay or cancellation. We do have a couple of new people in the office.. Did you get the name of the agent you were talking to? Doesn't matter, I'll talk to the manager tomorrow. If your card was charged, expect it to be reversed.<br> + Doesn't really matter, I'll show the manager this tomorrow.</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-02-18 01:25:56RyanMeyerhoff <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 238: </td> <td> Line 238: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + * Re: the no competition part of your comment --- SuperShuttle charges $24 for a Davis to SMF trip. There are typically discount codes floating around online or AAA discounts to knock it down a few bucks too. ["Users/RyanMeyerhoff"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-02-17 08:28:03DavidMillsComment added. <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 230: </td> <td> Line 230: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2014-02-17 08:28:03'' [[nbsp]] Been a DA rider for quite some time (&gt;10 yrs). have met with various frustrations but since it's 23$ to SMF I am ok with some hassle. However I just experienced the kind of "customer service" that will prevent me from ever using DA again. Had a flight from SMF to SFO to Washington State. Found out 2 hrs from pick up that my flight from SMF to SFO got delayed such that it would arrive after the SFO leg left. I called DA and asked for a trip to SFO…unfortunately they didn't have a ride that would make it in time. So I asked to cancel the trip (as I now had to Amtrak-BART to SFO). "I'm sorry sir we can't reimburse you as this is within 24 hrs". I explained that this was not me making the changes, United Airlines canceled my flight AND I tried to get DA to get me to SFO. "I'm sorry sir that is our policy". I asked to speak to the manager and I was told she is on the other line and will call me back. No call ever came.<br> + <br> + You know….i understand the 24 hr policy…however there has to be a human who actually thinks about the various situations that can come up. When the airline cancels a flight…is it our fault? If I try to reschedule to get my ass to the right airport and DA doesn't have the ability….what more can I do? I guess the answer to that is "shut up and pay us"<br> + <br> + I have been a DA customer for a long time. I probably have averaged 12 or more trips (at least) per year for the last 10 years. They don't seem to remember valued customers (i restate my info every single time), heck they should at least figure out a frequent traveler policy too keep regulars like me coming back.<br> + <br> + Well…they have lost a frequent traveler for good. I sure wish there were some competition at the same price point. For now, hello Dan's Cab. --["Users/DavidMills"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-01-20 14:11:58JabberWokky <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p>No differences found!</div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-01-20 14:10:45JabberWokky <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 228: </td> <td> Line 228: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + * Yup, which would be an example of spam. I wasn't the one who removed it before, but I thought it was spam then, and I still think it is spam, no matter the motivation. It's also blatantly commercial promotion, which -- given this is a non-profit informational site -- is a big no-no. ["/Talk" Community discussion here], but unless people object, I'm thinking this entire section should be removed. -["Users/JabberWokky" Evan 'JabberWokky' Edwards], (814) 889-8845, jw.dw@timewarp.org</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-01-20 10:33:15AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 226: </td> <td> Line 226: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + *Update. I just went to the website you gave for the Elk Grove company. The homepage reads, "Elk Grove Airporter offers competitive “Group Rates“, thus passing the savings to our customers." Your own comment above reads, "The company also offers very competitive 'Group Rates', thus passing the savings to the traveling customer." So what we seem to have here is a representative of a competing company using this forum to bash the Davis Airporter and plug his own company.</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-01-20 10:06:18AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 225: </td> <td> Line 225: </td> </tr> <tr> <td> <span>- </span> As to your comments, I don't see anything specific other than your assertion that we require 5 days for an SFO reservation. We do not require it, we request it. If you call the day of your travel, of course we will take you if you have room. The company needs money to survive. If you call that late though, you may not get the pickup time you desire, and if it's an airport pickup, you might have a longer wait for the folks who did make their reservations earlier. And as for group rates. we have them too. One passenger from Davis is $85, but each extra in your party is $25. Hope this helps. ["Users/AirporterDriverPete"] </td> <td> <span>+</span> As to your comments, I don't see anything specific other than your assertion that we require 5 days for an SFO reservation. We do not require it, we request it. If you call the day of your travel, of course we will take you if you have room. The company needs money to survive. If you call that late though, you may not get the pickup time you desire, and if it's an airport pickup, you might have a longer wait for the folks who did make their reservations earlier. And as for group rates. we have them too. One passenger from Davis is $85, but each extra in your party is $25. Hope this helps. ["Users/AirporterDriverPete"] </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-01-20 10:04:54AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 225: </td> <td> Line 225: </td> </tr> <tr> <td> <span>-</span> As to your comments, I don't see anything specific other than your assertion that we require 5 days for an SFO reservation. We do not require it, we request it. If you call the day of your travel, of course we will take you if you have room. The company needs money to survive. If you call that late though, you may not get the pickup time you desire, and if it's an airport pickup, you might have a longer wait for the folks who did make their reservations earlier. And as for group rates. we have them too. One passenger from Davis is $85, but each extra in your party is $25. Hope this helps. ["Users/AirporterDriverPete"] </td> <td> <span>+ </span> As to your comments, I don't see anything specific other than your assertion that we require 5 days for an SFO reservation. We do not require it, we request it. If you call the day of your travel, of course we will take you if you have room. The company needs money to survive. If you call that late though, you may not get the pickup time you desire, and if it's an airport pickup, you might have a longer wait for the folks who did make their reservations earlier. And as for group rates. we have them too. One passenger from Davis is $85, but each extra in your party is $25. Hope this helps. ["Users/AirporterDriverPete"] </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-01-20 10:04:18AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 222: </td> <td> Line 222: </td> </tr> <tr> <td> -<span>&nbsp;</span>To ["Users/juanmoreno"], I haven't the slightest idea what you are talking about. I am the only Davis Airporter representative to respond here to comments about the Airporter. If you posted something that was flagged as spam, it was not me or the Airporter. Ask those who keep the daviswiki site running, perhaps they perceived it as spam. As I look at it again, it kind of does read that way. Perhaps you should simply start a wiki page for the Elk Grove Airporter. </td> <td> <span>+ <br> + ''2014</span>-<span>01-20" *</span>To ["Users/juanmoreno"], I haven't the slightest idea what you are talking about. I am the only Davis Airporter representative to respond here to comments about the Airporter. If you posted something that was flagged as spam, it was not me or the Airporter. Ask those who keep the daviswiki site running, perhaps they perceived it as spam. As I look at it again, it kind of does read that way. Perhaps you should simply start a wiki page for the Elk Grove Airporter. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-01-20 10:01:04AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 221: </td> <td> Line 221: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + To ["Users/juanmoreno"], I haven't the slightest idea what you are talking about. I am the only Davis Airporter representative to respond here to comments about the Airporter. If you posted something that was flagged as spam, it was not me or the Airporter. Ask those who keep the daviswiki site running, perhaps they perceived it as spam. As I look at it again, it kind of does read that way. Perhaps you should simply start a wiki page for the Elk Grove Airporter.<br> + <br> + As to your comments, I don't see anything specific other than your assertion that we require 5 days for an SFO reservation. We do not require it, we request it. If you call the day of your travel, of course we will take you if you have room. The company needs money to survive. If you call that late though, you may not get the pickup time you desire, and if it's an airport pickup, you might have a longer wait for the folks who did make their reservations earlier. And as for group rates. we have them too. One passenger from Davis is $85, but each extra in your party is $25. Hope this helps. ["Users/AirporterDriverPete"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-01-20 03:33:21juanmorenoComment added. <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 219: </td> <td> Line 219: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2014-01-20 03:33:21'' [[nbsp]] Hi Davis Airporter. I am responding to "wharris" comment that was posted on 2013-08-17 23:32:48. I am aware that you don't want the truth to be told. You deleted my comment about "BruceHansem" claiming that "BruceHansen" did not have a "posted comment" and that my posted comment was a "SPAM". I want to remind you that the "LOCAL WIKI" is a community based website and you can not practice outright discrimination simply because a posted comment is not saying what your company want to hear. I am a regular customer that has used Davis Airporter for several years, and I concur with most of the comments posted on your "Local Wiki". I hope this time round Davis Airporter is not going to declare my posted comment as "SPAM". I want to concur with all those who has posted their comments about their frustrations with the services offered by Davis Airporter. I am so disheartened to read "wharris" story. All I want to convey to "wharris" and the many others that are suffering in silence is that there is a better company that is giving similar services and treating its customers with a lot of respect. The company's name is Elk Grove Airporter. It's web address is www.elkgroveairporter.com. The company's phone number is (800) 498-4006. This is a Door-to-Door Airport Shuttle company that has a very competitive low rates. The company does NOT require 5 days advance notice to book a RIDE to San Francisco Int'l Airport. The company also offers very competitive "Group Rates", thus passing the savings to the traveling customer. Please visit their website www.elkgroveairporter.com for more information. I hope this post will help to heal the scars and offer an alternative to those travelers who has been suffering in silence. Davis Aiporter does not want you to know about this alternative and most likely they are going to delete this post. --["Users/juanmoreno"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-01-17 15:08:16PsittacosaurusRevert to version 327 (BruceHansen doesn't have a "story" on this page. this is spam). <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 219: </td> <td> Line 219: </td> </tr> <tr> <td> <span>- ------<br> - ''2014-01-17 14:43:29'' [[nbsp]] I am so disheartened to read BruceHansen's story. All I want to convey to BruceHansen and the many others that are suffering in silence is that there is a better company that is giving similar services and treating its customers with a lot of respect. The company's name is Elk Grove Airporter. It's web address is www.elkgroveairporter.com. The company's phone number is (800) 498-4006. This is a Door-to-Door Airport Shuttle company that has a very competitive low rates. The company does NOT require 5 days advance notice to book a RIDE to San Francisco Int'l Airport. The company also offers "Group Rates", thus passing the savings to the traveling customer. Please visit their website www.elkgroveairporter.com for more information. I hope this post will help to heal the scars and offer an alternative to those travelers who has been suffering in silence. --["Users/juanmoreno"]</span> </td> <td> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2014-01-17 14:43:29juanmorenoComment added. <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 219: </td> <td> Line 219: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2014-01-17 14:43:29'' [[nbsp]] I am so disheartened to read BruceHansen's story. All I want to convey to BruceHansen and the many others that are suffering in silence is that there is a better company that is giving similar services and treating its customers with a lot of respect. The company's name is Elk Grove Airporter. It's web address is www.elkgroveairporter.com. The company's phone number is (800) 498-4006. This is a Door-to-Door Airport Shuttle company that has a very competitive low rates. The company does NOT require 5 days advance notice to book a RIDE to San Francisco Int'l Airport. The company also offers "Group Rates", thus passing the savings to the traveling customer. Please visit their website www.elkgroveairporter.com for more information. I hope this post will help to heal the scars and offer an alternative to those travelers who has been suffering in silence. --["Users/juanmoreno"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-12-18 20:06:21cktComment added. <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 217: </td> <td> Line 217: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2013-12-18 20:06:21'' [[nbsp]] My friend was about to miss her flight at SFO, because Davis Airporter mixed up the pick-up time. However, Roman eventually found a driver to take my friend to SFO. He was professional and patient in the process. Having read previous comments here, I'll just say that I think people in Davis are happy to support local businesses, if the businesses provide a reasonable quality of service in return. --["Users/ckt"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-12-14 17:49:48AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 200: </td> <td> Line 200: </td> </tr> <tr> <td> <span>-</span> Transparency regarding pickup times and policies: From Davis-SMF, we automatically schedule each pickup (unless you are calling late) one hour before your desired arrival time at the airport. Then, the afternoon before, we adjust the order according to a)location and b)desired arrival time at the airport, c)location of the driver when starting the run <span>and d</span>)pickup<span>s that the driver may have at the airport after dropping everyone off</span>. </td> <td> <span>+</span> Transparency regarding pickup times and policies: From Davis-SMF, we automatically schedule each pickup (unless you are calling late) one hour before your desired arrival time at the airport. Then, the afternoon before, we adjust the order according to a)location and b)desired arrival time at the airport, <span>and </span>c)location of the driver when starting the run <span>(he might be coming from the airport, not our office in west Davis</span>)<span>. If you are the only </span>pickup<span>&nbsp;going to the airport and wonder why you are still being picked up so early, the driver may have arrivals at the airport scheduled for a time that just won't allow us to move your pickup time later</span>. </td> </tr> <tr> <td> Line 206: </td> <td> Line 206: </td> </tr> <tr> <td> <span>-</span> If you've had to wait 45 minutes to an hour at Sac airport, it's either because your flight was very early, or you were a late add-on reservation (called the day before or the day of), who we inform that there might be a wait, or your flight was delayed, meaning your driver had to leave, leaving you for the next driver who may indeed have had you waiting for 45 minutes. </td> <td> <span>+</span> If you've had to wait 45 minutes to an hour at Sac airport, it's <span>likely </span>either because your flight was very early, or you were a late add-on reservation (called the day before or the day of), who we inform that there might be a wait, or your flight was delayed, meaning your driver had to leave, leaving you for the next driver who may indeed have had you waiting for 45 minutes.<span>&nbsp;&nbsp;If you make your reservation well in advance, and your flight was on time (within 5 minutes either way) and you still had to wait 45 minutes at Sacramento airport, I strongly advise that you speak to the manager regarding a discount or future free ride. We don't like making people wait any more that they like waiting.</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-09-01 12:52:52AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 198: </td> <td> Line 198: </td> </tr> <tr> <td> <span>-</span> <span>W</span>e should have cheaper prices: When I started here in 1997, our Davis-SMF fare for one person was $18. Now, sixteen years later, it's $23.00. </td> <td> <span>+</span> <span>Regarding how w</span>e should have cheaper prices: When I started here in 1997, our Davis-SMF fare for one person was $18. Now, sixteen years later, it's $23.00. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-08-31 21:29:08AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 215: </td> <td> Line 215: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + @["Users/wharris"] Assuming this is an abbrev. of your name, I'll look into it. Evidently this was on the 17th. What time did you land? What time were you actually scheduled to land? Why do you say we "didn't seem to know about you"? It would be helpful if I knew why you thought this, even if it turns out to not be the case.</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-08-31 21:14:43AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 193: </td> <td> Line 193: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + @["Users/OliviaBliss"] I don't know where to begin with this one, so I'll address it from top to bottom. The first one, trouble with pre-payment. I admit that prepaying is a hassle. We need a signature. Reason being that a passenger, ten years ago, used our service from SFO to Roseville and was "prepaid". He then contacted his credit card company, denying that he had used our service. The credit card company calls our office and asks, "do you have a signature?". We did not, and of course the cc company sided with their customer. Since then, the only prepayments we'll take are if someone comes into our office and takes care of it there, or faxes us a signed authorization to charge the card a specific amount. This will be changing in the next month with our new website, which will allow people to authorize the payment online. But you weren't specific about what your hassle was, and it might be very easily explainable.<br> + <br> + Booking mishaps: Without specifics, I can't say much. We do make mistakes sometimes, but if you've used us 40 times.... which ties in with something you said later in your post. We do not have ANY sort of monopoly on the area. Super Shuttle is only one of our many competitors. The others aren't based in Davis, but they have to pass through on the way to the airport, and are therefore happy to pick you up on the way. We have competition for SFO runs as well from companies outside Yolo county.<br> + <br> + We should have cheaper prices: When I started here in 1997, our Davis-SMF fare for one person was $18. Now, sixteen years later, it's $23.00.<br> + <br> + Transparency regarding pickup times and policies: From Davis-SMF, we automatically schedule each pickup (unless you are calling late) one hour before your desired arrival time at the airport. Then, the afternoon before, we adjust the order according to a)location and b)desired arrival time at the airport, c)location of the driver when starting the run and d)pickups that the driver may have at the airport after dropping everyone off.<br> + <br> + Special requests: Do elaborate, we accommodate them all the time. Not every time, of course, but I'd love to hear what wasn't accommodated.<br> + <br> + Order of dropoffs from the airport: Yes, all things being equal, the first person on the shuttle would be the first one off. But let's say you live in South Davis and you get on the van at noon. The next person gets on the van at 12:15 and lives in at Pole Line and Covell. Are we going to bypass their house, go drop you off first and then double back to drop person B off? No. The extra time it adds to person B's trip is more than the 15 minutes you had to wait. This is the nature of the shuttle business, and if you object to the model, I really do think you should use a different type of service. But for what it's worth, a full van from SMF to Davis is the exception, not the rule. In the afternoon and evening, the average is 3-4 dropoffs. If you arrive in the AM hours, you're often the only person on the van, as the bulk of flights arrive in the afternoon and evening. Holidays are an exception of course, as are certain parts of June and September, when students are either coming to school or leaving for home for the summer.<br> + <br> + If you've had to wait 45 minutes to an hour at Sac airport, it's either because your flight was very early, or you were a late add-on reservation (called the day before or the day of), who we inform that there might be a wait, or your flight was delayed, meaning your driver had to leave, leaving you for the next driver who may indeed have had you waiting for 45 minutes.</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-08-17 22:32:48wharrisComment added. <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 193: </td> <td> Line 193: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2013-08-17 23:32:48'' [[nbsp]] I'm writing this sitting in this worthless company's can having landed at SFO and calling to find that<br> + 1) though they emailed me a confirmation they didn't seem to know about me.<br> + 2) I would have to wait for 3:45 for them to leave because they insist I wait for another passenger that they don't want to send a second van for<br> + 3) Did I mention 3:45?<br> + There's NO excuse for this. NONE. They had time to back and forth to Davis. If I had known they were going to make me wait this long I would have killed myself to get the last train. By the time I was told about the delay I was just too late to make it.<br> + NEVER again will I will use them, and you shouldn't either if you at arriving later than 8:00 pm.<br> + --["Users/wharris"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-08-17 15:31:10OliviaBlissComment added. <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 189: </td> <td> Line 189: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2013-08-17 16:31:10'' [[nbsp]] I want to concur with all of the unhappy comments, especially the most recent in 2012-2013, that advise against taking Davis Airporter. I have used their service probably 40 times, mostly going to SMF but also going to SFO or using them to fetch family from either airport. I have had lots of trouble with pre-payment, booking mishaps, etc. like the ones mentioned below, but my main reason for advising against the service is: it simply isn't worth it unless you have tons of luggage or live in a remote pocket of Davis far away from the Yolobus line. Otherwise it ends up being faster and $21 (plus tip and extra baggage fees) cheaper to take Yolobus or, if your trip is short, to drive and park. I somehow forget each time how the Airporter is not "door-to-door" service, but "DOOR-TO-DOOR-TO-DOOR-TO-DOOR" service. This means being in the van for an hour on the way to SMF, and even more on the way home. SFO, forget it. Take Amtrak to BART, unless your flight arrives late. At this point, if I cannot find a ride, I will opt for Yolobus, drive in an park, or splurge on a Taxi.<br> + <br> + The defensive replies by the Airporter management to the comments below are consistent with the defensive, unaccommodating, and rude treatment I have received in the past from them. NB: the drivers are GREAT, and should be tipped a lot. But the management really knows nothing about customer service and will continue to take advantage of the relative monopoly they have unless consumers start to ask for more from them--namely cheaper prices, more transparency with pick-up/drop off times and policies, better consideration of (special) requests, more gracious customer service. I also think that they should drop off customers on the way home from the airport in the order that they boarded the van. How many times have I boarded the van after a long trip from the East Coast or abroad only to wait 45 mins - 1 hour for other passengers and then be the last one dropped off, even though I live closer to the airport? Enough times that I will take a bus or taxi next trip. --["Users/OliviaBliss"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-07-08 21:45:09bcartoscelliComment added. <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 187: </td> <td> Line 187: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2013-07-08 22:45:09'' [[nbsp]] I want to give this company a very good recommendation, great great customer service some drivers like Pete have been there for over 15 years very safe drivers they know what they're doing they love there job. you really can't beat door to door service especially for the price they get 5 stars. not only have I worked here and absolutely loved it I have used their service you just can't go wrong. Great managment great company!! --["Users/bcartoscelli"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-04-17 15:38:41AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 184: </td> <td> Line 184: </td> </tr> <tr> <td> <span>-</span> *@ ["Users/DrLefty"], I'd appreciate it if you could tell me what day and what time of day you arrived so that I know who you dealt with. She was correct in that our cancellation policy is [supposed to be] included in all email confirmations. We should still have it on file, so I can double check. You don't need to put your name here, your confirmation number will do. <span>Anyway</span>, you were being treated as a cancellation, probably wrongly. It has always been our policy that if a passenger arrives late and misses our van and chooses to get a quicker ride, we wouldn't charge them. I mean, what if you were told that the wait would be six hours? Are you still supposed to be charged if you find a different ride? I hope not. Seems like a good way to lose customers. Anyway, if you could give me more info (day of the week, approx. time of day), it will make researching this easier, thanks, ["Users/AirporterDriverPete"] </td> <td> <span>+</span> *@ ["Users/DrLefty"], I'd appreciate it if you could tell me what day and what time of day you arrived so that I know who you dealt with. She was correct in that our cancellation policy is [supposed to be] included in all email confirmations. We should still have it on file, so I can double check. You don't need to put your name here, your confirmation number will do. <span>If the person you talked to mentioned charging your card</span>, you were being treated as a cancellation, probably wrongly. It has always been our policy that if a passenger arrives late and misses our van and chooses to get a quicker ride, we wouldn't charge them. I mean, what if you were told that the wait would be six hours? Are you still supposed to be charged if you find a different ride? I hope not. Seems like a good way to lose customers. Anyway, if you could give me more info (day of the week, approx. time of day), it will make researching this easier, thanks, ["Users/AirporterDriverPete"] </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-02-27 13:35:20PeteBattributed comment <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 186: </td> <td> Line 186: </td> </tr> <tr> <td> <span>-</span> Update 2/6/13: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. As for the cancelling issue: If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes, and perhaps the person you talked to should have been more clear on that. Also, to be clear, since we sometimes pick up multiple parties on the same van, there is always the possibility of a short wait time, even if your plane is on time. We set the maximum wait at 45 minutes for those who made their reservation on time (as opposed to 15 minutes at the Sacramento Airport). If one SFO reservation is scheduled to arrive at 10:00 and another at 10:45, we will likely put them together (unless the 10:45 is an international arrival). As it happened, we had put a 12:15pm arrival with your 1:00pm arrival. Since you arrived at 2:04, we obviously couldn't make the 12:15pm passenger wait that long. But the point is that the other person was going to be waiting for you for 45 minutes, and this is sometimes the nature of the shuttle business. It seemed reasonable to assume that since your flight was over an hour late, you wouldn't be surprised at having to wait a bit. That "bit" was obviously not to your liking, and that's certainly understandable after such a long day traveling. </td> <td> <span>+</span> Update 2/6/13: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. As for the cancelling issue: If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes, and perhaps the person you talked to should have been more clear on that. Also, to be clear, since we sometimes pick up multiple parties on the same van, there is always the possibility of a short wait time, even if your plane is on time. We set the maximum wait at 45 minutes for those who made their reservation on time (as opposed to 15 minutes at the Sacramento Airport). If one SFO reservation is scheduled to arrive at 10:00 and another at 10:45, we will likely put them together (unless the 10:45 is an international arrival). As it happened, we had put a 12:15pm arrival with your 1:00pm arrival. Since you arrived at 2:04, we obviously couldn't make the 12:15pm passenger wait that long. But the point is that the other person was going to be waiting for you for 45 minutes, and this is sometimes the nature of the shuttle business. It seemed reasonable to assume that since your flight was over an hour late, you wouldn't be surprised at having to wait a bit. That "bit" was obviously not to your liking, and that's certainly understandable after such a long day traveling.<span>&nbsp;--["Users/AirporterDriverPete"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-02-27 13:32:27AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 14: </td> <td> Line 14: </td> </tr> <tr> <td> <span>-</span> For an honest rundown on the operation, including good advice, refer to the long-winded entry from ["Users/AirporterDriverPete"], who has worked there for <span>fif</span>teen years. It's in the "2005-2007" section-- see link [http://daviswiki.org/Davis_Airporter?action=diff&amp;version2=26&amp;version1=24 here]). </td> <td> <span>+</span> For an honest rundown on the operation, including good advice, refer to the long-winded entry from ["Users/AirporterDriverPete"], who has worked there for <span>six</span>teen years. It's in the "2005-2007" section-- see link [http://daviswiki.org/Davis_Airporter?action=diff&amp;version2=26&amp;version1=24 here]). </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-02-14 07:42:59AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 186: </td> <td> Line 186: </td> </tr> <tr> <td> <span>-</span> Update 2/6/13: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. As for the cancelling issue: If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes, and perhaps the person you talked to should have been more clear on that. Also, to be clear, since we sometimes pick up multiple parties on the same van, there is always the possibility of a short wait time, even if your plane is on time. We set the maximum wait at 45 minutes for those who made their reservation on time (<span>for the Sacramento Airport we set it at</span> 15 minutes). If one SFO reservation is scheduled to arrive at 10:00 and another at 10:45, we will likely put them together (unless the 10:45 is an international arrival). As it happened, we had put a 12:15pm arrival with your 1:00pm arrival. Since you arrived at 2:04, we obviously couldn't make the 12:15pm passenger wait that long. But the point is that the other person was going to be waiting for you for 45 minutes, and this is sometimes the nature of the shuttle business. It seemed reasonable to assume that since your flight was over an hour late, you wouldn't be surprised at having to wait a bit. That "bit" was obviously not to your liking, and that's certainly understandable after such a long day traveling. </td> <td> <span>+</span> Update 2/6/13: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. As for the cancelling issue: If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes, and perhaps the person you talked to should have been more clear on that. Also, to be clear, since we sometimes pick up multiple parties on the same van, there is always the possibility of a short wait time, even if your plane is on time. We set the maximum wait at 45 minutes for those who made their reservation on time (<span>as opposed to</span> 15 minutes<span>&nbsp;at the Sacramento Airport</span>). If one SFO reservation is scheduled to arrive at 10:00 and another at 10:45, we will likely put them together (unless the 10:45 is an international arrival). As it happened, we had put a 12:15pm arrival with your 1:00pm arrival. Since you arrived at 2:04, we obviously couldn't make the 12:15pm passenger wait that long. But the point is that the other person was going to be waiting for you for 45 minutes, and this is sometimes the nature of the shuttle business. It seemed reasonable to assume that since your flight was over an hour late, you wouldn't be surprised at having to wait a bit. That "bit" was obviously not to your liking, and that's certainly understandable after such a long day traveling. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-02-12 22:10:03AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 186: </td> <td> Line 186: </td> </tr> <tr> <td> <span>-</span> Update 2/6/13: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. As for the cancelling issue: If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes, and perhaps the person you talked to should have been more clear on that. Also, to be clear, since we sometimes pick up multiple parties on the same van, there is always the possibility of a short wait time, even if your plane is on time. We set the maximum wait at 45 minutes for those who made their reservation on time. If one <span>flight</span> is scheduled to arrive at 10:00 and another at 10:45, we will likely put them together (unless the 10:45 is an international arrival). As it happened, we had put a 12:15pm arrival with your 1:00pm arrival. Since you arrived at 2:04, we obviously couldn't make the 12:15pm passenger wait that long. But the point is that the other person was going to be waiting for you for 45 minutes, and this is sometimes the nature of the shuttle business. It seemed reasonable to assume that since your flight was over an hour late, you wouldn't be surprised at having to wait a bit. That "bit" was obviously not to your liking, and that's certainly understandable after such a long day traveling. </td> <td> <span>+</span> Update 2/6/13: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. As for the cancelling issue: If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes, and perhaps the person you talked to should have been more clear on that. Also, to be clear, since we sometimes pick up multiple parties on the same van, there is always the possibility of a short wait time, even if your plane is on time. We set the maximum wait at 45 minutes for those who made their reservation on time<span>&nbsp;(for the Sacramento Airport we set it at 15 minutes)</span>. If one <span>SFO reservation</span> is scheduled to arrive at 10:00 and another at 10:45, we will likely put them together (unless the 10:45 is an international arrival). As it happened, we had put a 12:15pm arrival with your 1:00pm arrival. Since you arrived at 2:04, we obviously couldn't make the 12:15pm passenger wait that long. But the point is that the other person was going to be waiting for you for 45 minutes, and this is sometimes the nature of the shuttle business. It seemed reasonable to assume that since your flight was over an hour late, you wouldn't be surprised at having to wait a bit. That "bit" was obviously not to your liking, and that's certainly understandable after such a long day traveling. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-02-06 21:56:11AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 186: </td> <td> Line 186: </td> </tr> <tr> <td> <span>-</span> Update 2/6/13: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. As for the cancelling issue: If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes<span>. Perhaps she</span> should have been more clear on that. Also, to be clear, since we sometimes pick up multiple parties on the same van, there is always the possibility of a short wait time, even if your plane is on time. We set the maximum wait at 45 minutes for those who made their reservation on time. If one flight is scheduled to arrive at 10:00 and another at 10:45, we will likely put them together (unless the 10:45 is an international arrival). As it happened, we had put a 12:15pm arrival with your 1:00pm arrival. Since you arrived at 2:04, we obviously couldn't make the 12:15pm passenger wait that long. But the point is that the other person was going to be waiting for you for 45 minutes, and this is sometimes the nature of the shuttle business. It seemed reasonable to assume that since your flight was over an hour late, you wouldn't be surprised at having to wait a bit. That "bit" was obviously not to your liking, and that's certainly understandable after such a long day traveling. </td> <td> <span>+</span> Update 2/6/13: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. As for the cancelling issue: If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes<span>, and perhaps the person you talked to</span> should have been more clear on that. Also, to be clear, since we sometimes pick up multiple parties on the same van, there is always the possibility of a short wait time, even if your plane is on time. We set the maximum wait at 45 minutes for those who made their reservation on time. If one flight is scheduled to arrive at 10:00 and another at 10:45, we will likely put them together (unless the 10:45 is an international arrival). As it happened, we had put a 12:15pm arrival with your 1:00pm arrival. Since you arrived at 2:04, we obviously couldn't make the 12:15pm passenger wait that long. But the point is that the other person was going to be waiting for you for 45 minutes, and this is sometimes the nature of the shuttle business. It seemed reasonable to assume that since your flight was over an hour late, you wouldn't be surprised at having to wait a bit. That "bit" was obviously not to your liking, and that's certainly understandable after such a long day traveling. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-02-06 21:40:37AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 186: </td> <td> Line 186: </td> </tr> <tr> <td> <span>-</span> Update 2/6/13: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. As for the cancelling issue: If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes. Perhaps she should have been more clear on that. Also, to be clear, since we sometimes pick up multiple parties on the same van, there is always the possibility of a short wait time, even if your plane is on time. We set the maximum wait at 45 minutes for those who made their reservation on time. If one flight is scheduled to arrive at 10:00 and another at 10:45, we will likely put them together (unless the 10:45 is an international arrival). As it happened, we had put a 12:15pm arrival with your 1:00pm arrival. Since you arrived at 2:04, we obviously couldn't make the 12:15pm passenger wait that long. But the point is that the other person was going to be waiting for you for 45 minutes, and this is sometimes the nature of the shuttle business. It seemed reasonable to assume that <span>if your flight i</span>s over an hour late, you wouldn't be surprised at having to wait a bit. That "bit" was obviously not to your liking, and that's certainly understandable after such a long day traveling. </td> <td> <span>+</span> Update 2/6/13: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. As for the cancelling issue: If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes. Perhaps she should have been more clear on that. Also, to be clear, since we sometimes pick up multiple parties on the same van, there is always the possibility of a short wait time, even if your plane is on time. We set the maximum wait at 45 minutes for those who made their reservation on time. If one flight is scheduled to arrive at 10:00 and another at 10:45, we will likely put them together (unless the 10:45 is an international arrival). As it happened, we had put a 12:15pm arrival with your 1:00pm arrival. Since you arrived at 2:04, we obviously couldn't make the 12:15pm passenger wait that long. But the point is that the other person was going to be waiting for you for 45 minutes, and this is sometimes the nature of the shuttle business. It seemed reasonable to assume that <span>since your flight wa</span>s over an hour late, you wouldn't be surprised at having to wait a bit. That "bit" was obviously not to your liking, and that's certainly understandable after such a long day traveling. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-02-06 21:35:04AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 186: </td> <td> Line 186: </td> </tr> <tr> <td> <span>-</span> Update 2/6/13: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. As for the cancelling issue: If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes. Perhaps she should have been more clear on that. Also, to be clear, since we sometimes pick up multiple parties on the same van, there is always the possibility of a short wait time. We set the maximum wait at 45 minutes for those who made their reservation on time. If one flight is scheduled to arrive at 10:00 and another at 10:45, we will likely put them together (unless the 10:45 is an international arrival). As it happened, we had put a 12:15pm arrival with your 1:00pm arrival. Since you arrived at 2:04, we obviously couldn't make the 12:15pm passenger wait that long. But the point is that the other person was going to be waiting for you for 45 minutes, and this is sometimes the nature of the shuttle business. It seemed reasonable to assume that if your flight is over an hour late, you wouldn't be surprised at having to wait a bit. That "bit" was obviously not to your liking, and that's certainly understandable after such a long day traveling. </td> <td> <span>+</span> Update 2/6/13: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. As for the cancelling issue: If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes. Perhaps she should have been more clear on that. Also, to be clear, since we sometimes pick up multiple parties on the same van, there is always the possibility of a short wait time<span>, even if your plane is on time</span>. We set the maximum wait at 45 minutes for those who made their reservation on time. If one flight is scheduled to arrive at 10:00 and another at 10:45, we will likely put them together (unless the 10:45 is an international arrival). As it happened, we had put a 12:15pm arrival with your 1:00pm arrival. Since you arrived at 2:04, we obviously couldn't make the 12:15pm passenger wait that long. But the point is that the other person was going to be waiting for you for 45 minutes, and this is sometimes the nature of the shuttle business. It seemed reasonable to assume that if your flight is over an hour late, you wouldn't be surprised at having to wait a bit. That "bit" was obviously not to your liking, and that's certainly understandable after such a long day traveling. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-02-06 21:18:50AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 186: </td> <td> Line 186: </td> </tr> <tr> <td> <span>-</span> Update 2/6/13: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. As for the cancelling issue: If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes. Perhaps she should have been more clear on that. Also, to be clear, since we sometimes pick up multiple parties on the same van, there is always the possibility of a short wait time. We set the maximum wait at 45 minutes for those who made their reservation on time. If one flight is arriv<span>ing</span> at 10:00 and another at 10:45, we will likely put them together (unless the 10:45 is an international arrival). As it happened, we had put a 12:15pm arrival with your 1:00pm arrival. Since you arrived at 2:04, we obviously couldn't make the 12:15pm passenger wait that long. But the point is that the other person was going to be waiting for you for 45 minutes, and this is sometimes the nature of the shuttle business. It seemed reasonable to assume that if your flight is over an hour late, you wouldn't be surprised at having to wait a bit. That "bit" was obviously not to your liking, and that's certainly understandable after such a long day traveling. </td> <td> <span>+</span> Update 2/6/13: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. As for the cancelling issue: If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes. Perhaps she should have been more clear on that. Also, to be clear, since we sometimes pick up multiple parties on the same van, there is always the possibility of a short wait time. We set the maximum wait at 45 minutes for those who made their reservation on time. If one flight is <span>scheduled to </span>arriv<span>e</span> at 10:00 and another at 10:45, we will likely put them together (unless the 10:45 is an international arrival). As it happened, we had put a 12:15pm arrival with your 1:00pm arrival. Since you arrived at 2:04, we obviously couldn't make the 12:15pm passenger wait that long. But the point is that the other person was going to be waiting for you for 45 minutes, and this is sometimes the nature of the shuttle business. It seemed reasonable to assume that if your flight is over an hour late, you wouldn't be surprised at having to wait a bit. That "bit" was obviously not to your liking, and that's certainly understandable after such a long day traveling. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-02-06 21:16:59AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 186: </td> <td> Line 186: </td> </tr> <tr> <td> <span>-</span> Update 2/6/13: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. As for the cancelling issue: If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes. Perhaps she should have been more clear on that. Also, to be clear, <span>when we</span> pick up multiple parties on the same van, there is always the possibility of a short wait time. We set the maximum wait at 45 minutes for those who made their reservation on time. If one flight is arriving at 10:00 and another at 10:45, we will likely put them together (unless the 10:45 is an international arrival). As it happened, we had put a 12:15pm arrival with your 1:00pm arrival. Since you arrived at 2:04, we obviously couldn't make the 12:15pm passenger wait that long. But the point is that the other person was going to be waiting for you for 45 minutes, and this is sometimes the nature of the shuttle business. It seemed reasonable to assume that if your flight is over an hour late, you wouldn't be surprised at having to wait a bit. That "bit" was obviously not to your liking, and that's certainly understandable after such a long day traveling. </td> <td> <span>+</span> Update 2/6/13: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. As for the cancelling issue: If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes. Perhaps she should have been more clear on that. Also, to be clear, <span>since we sometimes</span> pick up multiple parties on the same van, there is always the possibility of a short wait time. We set the maximum wait at 45 minutes for those who made their reservation on time. If one flight is arriving at 10:00 and another at 10:45, we will likely put them together (unless the 10:45 is an international arrival). As it happened, we had put a 12:15pm arrival with your 1:00pm arrival. Since you arrived at 2:04, we obviously couldn't make the 12:15pm passenger wait that long. But the point is that the other person was going to be waiting for you for 45 minutes, and this is sometimes the nature of the shuttle business. It seemed reasonable to assume that if your flight is over an hour late, you wouldn't be surprised at having to wait a bit. That "bit" was obviously not to your liking, and that's certainly understandable after such a long day traveling. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-02-06 21:08:52AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 186: </td> <td> Line 186: </td> </tr> <tr> <td> <span>-</span> Update 2/6/1<span>2</span>: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. As for the cancelling issue: If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes. Perhaps she should have been more clear on that. Also, to be clear, when we pick up multiple parties on the same van, there is always the possibility of a short wait time. We set the maximum wait at 45 minutes for those who made their reservation on time. If one flight is arriving at 10:00 and another at 10:45, we will likely put them together (unless the 10:45 is an international arrival). As it happened, we had put a 12:15pm arrival with your 1:00pm arrival. Since you arrived at 2:04, we obviously couldn't make the 12:15pm passenger wait that long. But the point is that the other person was going to be waiting for you for 45 minutes, and this is sometimes the nature of the shuttle business. It seemed reasonable to assume that if your flight is over an hour late, you wouldn't be surprised at having to wait a bit. That "bit" was obviously not to your liking, and that's certainly understandable after such a long day traveling. </td> <td> <span>+</span> Update 2/6/1<span>3</span>: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. As for the cancelling issue: If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes. Perhaps she should have been more clear on that. Also, to be clear, when we pick up multiple parties on the same van, there is always the possibility of a short wait time. We set the maximum wait at 45 minutes for those who made their reservation on time. If one flight is arriving at 10:00 and another at 10:45, we will likely put them together (unless the 10:45 is an international arrival). As it happened, we had put a 12:15pm arrival with your 1:00pm arrival. Since you arrived at 2:04, we obviously couldn't make the 12:15pm passenger wait that long. But the point is that the other person was going to be waiting for you for 45 minutes, and this is sometimes the nature of the shuttle business. It seemed reasonable to assume that if your flight is over an hour late, you wouldn't be surprised at having to wait a bit. That "bit" was obviously not to your liking, and that's certainly understandable after such a long day traveling. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-02-06 15:06:54AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 186: </td> <td> Line 186: </td> </tr> <tr> <td> <span>-</span> Update 2/6/12: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes. Perhaps she should have been more clear. Also, to be clear, when we pick up multiple parties on the same van, there is always the possibility of a short wait time. We set the maximum wait at 45 minutes for those who made their reservation on time. If one flight is arriving at 10:00 and another at 10:45, we will likely put them together (unless the 10:45 is an international arrival). As it happened, we had put a 12:15pm arrival with your 1:00pm arrival. Since you arrived at 2:04, we obviously couldn't make the 12:15pm passenger wait that long. But the point is that the other person was going to be waiting for you for 45 minutes, and this is sometimes the nature of the shuttle business. It seemed reasonable to assume that if your flight is over an hour late, you wouldn't be surprised at having to wait a bit. That "bit" was obviously not to your liking, and that's certainly understandable after such a long day traveling. </td> <td> <span>+</span> Update 2/6/12: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. <span>As for the cancelling issue: </span>If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes. Perhaps she should have been more clear<span>&nbsp;on that</span>. Also, to be clear, when we pick up multiple parties on the same van, there is always the possibility of a short wait time. We set the maximum wait at 45 minutes for those who made their reservation on time. If one flight is arriving at 10:00 and another at 10:45, we will likely put them together (unless the 10:45 is an international arrival). As it happened, we had put a 12:15pm arrival with your 1:00pm arrival. Since you arrived at 2:04, we obviously couldn't make the 12:15pm passenger wait that long. But the point is that the other person was going to be waiting for you for 45 minutes, and this is sometimes the nature of the shuttle business. It seemed reasonable to assume that if your flight is over an hour late, you wouldn't be surprised at having to wait a bit. That "bit" was obviously not to your liking, and that's certainly understandable after such a long day traveling. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-02-06 15:04:46AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 186: </td> <td> Line 186: </td> </tr> <tr> <td> <span>-</span> Update 2/6/12: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes. </td> <td> <span>+</span> Update 2/6/12: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes.<span>&nbsp;&nbsp;Perhaps she should have been more clear. Also, to be clear, when we pick up multiple parties on the same van, there is always the possibility of a short wait time. We set the maximum wait at 45 minutes for those who made their reservation on time. If one flight is arriving at 10:00 and another at 10:45, we will likely put them together (unless the 10:45 is an international arrival). As it happened, we had put a 12:15pm arrival with your 1:00pm arrival. Since you arrived at 2:04, we obviously couldn't make the 12:15pm passenger wait that long. But the point is that the other person was going to be waiting for you for 45 minutes, and this is sometimes the nature of the shuttle business. It seemed reasonable to assume that if your flight is over an hour late, you wouldn't be surprised at having to wait a bit. That "bit" was obviously not to your liking, and that's certainly understandable after such a long day traveling.</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-02-06 11:43:55AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 185: </td> <td> Line 185: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + Update 2/6/12: *@ ["Users/DrLefty"] Your card was never charged. I found the email we sent you (DF are your initials, just so you know I'm not making anything up), and the cancellation policy is indeed there, just after the part you quoted. It reads, "Also, we have a 24 hours cancellation policy. If you need to cancel your reservation with us, please call us at least 24 hours before your pick up time. If not, your credit card will be charged for the full amount." I just talked to the manager, and several things came out of this discussion: First, we are rewording the part about time allowed for baggage claiming. It will include the fact that the 30-minutes for domestic and one hour for internationals assumes that your flight is on time. If a flight is late, the only way we're going to charge anyone for cancelling is if their wait was going to be less than an hour *after getting their bags*. This last part is important, since you called just as you got off the plane. This is recommended when you're late. However, the 90-minute wait time you were given was including the 30 minutes that it would likely have taken you to get your bags. So, your real wait would have been ~60 minutes.</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-02-05 15:28:12AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 184: </td> <td> Line 184: </td> </tr> <tr> <td> <span>-</span> *@ ["Users/DrLefty"], I'd appreciate it if you could tell me what day and what time of day you arrived so that I know who you dealt with. She was correct in that our cancellation policy is [supposed to be] included in all email confirmations. We should still have it on file, so I'<span>ll dou</span>b<span>le check</span>. Anyway, you were being treated as a cancellation, probably wrongly. It has always been our policy that if a passenger arrives late and misses our van and chooses to get a quicker ride, we wouldn't charge them. I mean, what if you were told that the wait would be six hours? Are you still supposed to be charged if you find a different ride? I hope not. Seems like a good way to lose customers. Anyway, if you could give me more info (day of the week, approx. time of day), it will make researching this easier, thanks, ["Users/AirporterDriverPete"] </td> <td> <span>+</span> *@ ["Users/DrLefty"], I'd appreciate it if you could tell me what day and what time of day you arrived so that I know who you dealt with. She was correct in that our cancellation policy is [supposed to be] included in all email confirmations. We should still have it on file, so I<span>&nbsp;can double check. You don</span>'<span>t need to put your name here, your confirmation num</span>b<span>er will do</span>. Anyway, you were being treated as a cancellation, probably wrongly. It has always been our policy that if a passenger arrives late and misses our van and chooses to get a quicker ride, we wouldn't charge them. I mean, what if you were told that the wait would be six hours? Are you still supposed to be charged if you find a different ride? I hope not. Seems like a good way to lose customers. Anyway, if you could give me more info (day of the week, approx. time of day), it will make researching this easier, thanks, ["Users/AirporterDriverPete"] </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-02-05 15:17:36AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 184: </td> <td> Line 184: </td> </tr> <tr> <td> <span>-</span> *@ ["Users/DrLefty"], I'd appreciate it if you could tell me what day and what time of day you arrived so that I know who you dealt with. She was correct in that our cancellation policy is included in all email confirmations. <span>You were </span>being treated as a cancellation. It has always been our policy that if a passenger arrives late and misses our van and chooses to get a quicker ride, we wouldn't charge them. I mean, what if you were told that the wait would be six hours. A<span>re you still supposed to be char</span>g<span>ed if you find a different ride? I hope not</span>. <span>&nbsp;Seems like a good way to lose customers. Anyway, if you could give me more info</span>, it will make researching this easier, thanks, ["Users/AirporterDriverPete"] </td> <td> <span>+</span> *@ ["Users/DrLefty"], I'd appreciate it if you could tell me what day and what time of day you arrived so that I know who you dealt with. She was correct in that our cancellation policy is <span>[supposed to be] </span>included in all email confirmations. <span>We should still have it on file, so I'll dou</span>b<span>le check. Anyway, you were b</span>eing treated as a cancellation<span>, probably wrongly</span>. It has always been our policy that if a passenger arrives late and misses our van and chooses to get a quicker ride, we wouldn't charge them. I mean, what if you were told that the wait would be six hours<span>? Are you still supposed to be charged if you find a different ride? I hope not</span>. <span>Seems like a good way to lose customers. </span>A<span>nyway, if you could </span>g<span>ive me more info (day of the week, approx</span>. <span>time of day)</span>, it will make researching this easier, thanks, ["Users/AirporterDriverPete"] </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-02-05 12:44:57AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 183: </td> <td> Line 183: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + *@ ["Users/DrLefty"], I'd appreciate it if you could tell me what day and what time of day you arrived so that I know who you dealt with. She was correct in that our cancellation policy is included in all email confirmations. You were being treated as a cancellation. It has always been our policy that if a passenger arrives late and misses our van and chooses to get a quicker ride, we wouldn't charge them. I mean, what if you were told that the wait would be six hours. Are you still supposed to be charged if you find a different ride? I hope not. Seems like a good way to lose customers. Anyway, if you could give me more info, it will make researching this easier, thanks, ["Users/AirporterDriverPete"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-02-03 06:46:40DrLeftyComment added. <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 166: </td> <td> Line 166: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2013-02-03 06:46:40'' [[nbsp]] My flight to SFO arrived an hour late due to weather issues. This was not my fault or the airline's. When I arrived, I called Davis Airporter and they told me my shuttle had left without me and I'd have to wait more than 90 minutes for the next one. I protested that after a 7.5 hour flight I didn't want to wait at the airport another 90 minutes and that I'd find another way home. (I took BART and had a family member pick me up.) They said they would still charge me and the policy was in the confirmation email I was sent. I found the email, and it said no such thing. Here's the exact wording:<br> + <br> + "We allow 30 minutes for passengers to claim luggage after arriving on a<br> + domestic flight. For international flights, we allow passengers 1 hour to<br> + clear customs and claim luggage. Passengers taking longer than the time we<br> + allow may miss their shuttle and have to wait for the next available driver."<br> + <br> + It says 30 minutes after ARRIVING--not "scheduled arrival." I called the Davis Airporter five minutes after landing, so I was definitely within the 30-minute window for a domestic flight. I understand they had other passengers and had to leave. But I think they should have either sent another driver for me--if they were monitoring the flight, the airline was very clear about when we'd land--or let me find another way home with no obligation. None of this was my fault. I didn't book at the last minute, I checked with them by phone the day before about my arrival at SFO, and no one ever said, either on the phone or in the email, that I'd be stuck this way if the flight was late. If they do charge my credit card, I plan to dispute the charge, and I suspect I'll win. The shuttle I scheduled left without me, and I shouldn't have to pay for a ride I never took.<br> + <br> + The only reason I was willing to pay the steep $85 charge (not including tip) was that I wanted prompt service home after a long trip. If I have to wait 90 minutes at the airport for a shuttle and then it takes however long with all the other passengers being dropped off, I might as well take much cheaper public transportation--which was what I did, and I got home exactly 90 minutes after leaving SFO for the price of a $10 fare on BART.<br> + <br> + The worst part was how rudely the office person treated me when I called. She just kept telling me the policy "was in the email," but as I just explained, that was not true. She not only showed no sympathy for my situation but actually lied to me about the content of the email. However, I had saved the message, so she's a proven liar (and she said it twice).<br> + <br> + I have already posted about this on two other social media sites. I will never use Davis Airporter again, and I plan to tell all my friends and all my students (I'm a professor) what a terrible business this is with horrible customer service.<br> + <br> + --["Users/DrLefty"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-01-09 20:12:23PeteBattributing comment <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 165: </td> <td> Line 165: </td> </tr> <tr> <td> <span>-</span> *Thanks ["Users/alife"] and ["Users/CovertProfessor"]. ["Users/alife"], if your driver shows up early, don't let them rush you. And if passengers seem impatient when you get on the van, it means that your driver didn't inform them that they were running early for your pickup. So if you get on the van and people are giving you the eye, feel free to announce without guilt what time you were expecting us. No reason for you to bear the brunt of the situation, and it may also clue the driver into informing the other passengers what's going on the next time he/she is running that early. We do often show up early though. We generally allow the driver "loading time" between pickups, but if you're the fifth pickup and the previous four were all standing outside waiting and if all the lights are green, your driver might be quite a bit early (ten minutes or so). ["Users/CovertProfessor"], I think one of the reasons for the neg. reviews is that we do ALOT of volume, usually around 60 reservations per day, sometimes much more. Over the course of a week, that's alot of people, and, frankly, with those kind of numbers, the odds of an unsatisfied customer in the mix are high. And those are the ones who are more likely to vent in a forum such as this. Regardless, many thanks to both of you for taking the time to put in a good word. </td> <td> <span>+</span> *Thanks ["Users/alife"] and ["Users/CovertProfessor"]. ["Users/alife"], if your driver shows up early, don't let them rush you. And if passengers seem impatient when you get on the van, it means that your driver didn't inform them that they were running early for your pickup. So if you get on the van and people are giving you the eye, feel free to announce without guilt what time you were expecting us. No reason for you to bear the brunt of the situation, and it may also clue the driver into informing the other passengers what's going on the next time he/she is running that early. We do often show up early though. We generally allow the driver "loading time" between pickups, but if you're the fifth pickup and the previous four were all standing outside waiting and if all the lights are green, your driver might be quite a bit early (ten minutes or so). ["Users/CovertProfessor"], I think one of the reasons for the neg. reviews is that we do ALOT of volume, usually around 60 reservations per day, sometimes much more. Over the course of a week, that's alot of people, and, frankly, with those kind of numbers, the odds of an unsatisfied customer in the mix are high. And those are the ones who are more likely to vent in a forum such as this. Regardless, many thanks to both of you for taking the time to put in a good word.<span>&nbsp;--["Users/AirporterDriverPete"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2013-01-09 20:10:51AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 10: </td> <td> Line 10: </td> </tr> <tr> <td> -<span>&nbsp;The '''Davis Airporter''' is a</span> ["Taxi Services" shuttle] service that drives people to and from the Sacramento (["Sacramento International Airport" SMF]) and San Francisco (["San Francisco International Airport" SFO]) airports. For SFO, they operate throughout the ["Sacramento"] region. Service to Sacramento International Airport is limited to Yolo and Solano counties. They pick you up and drop you off at your door. Basically, it's a cheaper alternative to a taxi. For one person it's $23 to SMF and $85 to SFO. Reservations should be made in advance: they ask for 1 day advance for SMF and 5 days advance for SFO. (They finalize every day's schedule the afternoon before, so "1 day in advance" is better understood as 36 hours.) </td> <td> <span>+ The '''Davis Airporter''' is a door</span>-<span>to-door</span> ["Taxi Services" shuttle] service that drives people to and from the Sacramento (["Sacramento International Airport" SMF]) and San Francisco (["San Francisco International Airport" SFO]) airports. For SFO, they operate throughout the ["Sacramento"] region. Service to Sacramento International Airport is limited to Yolo and Solano counties. They pick you up and drop you off at your door. Basically, it's a cheaper alternative to a taxi. For one person it's $23 to SMF and $85 to SFO. Reservations should be made in advance: they ask for 1 day advance for SMF and 5 days advance for SFO. (They finalize every day's schedule the afternoon before, so "1 day in advance" is better understood as 36 hours.) </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-09-04 20:19:02AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 165: </td> <td> Line 165: </td> </tr> <tr> <td> <span>-</span> *Thanks ["Users/alife"] and ["Users/CovertProfessor"]. ["Users/alife"], if your driver shows up early, don't let them rush you. And if passengers seem impatient when you get on the van, it means that your driver didn't inform them that they were running early for your pickup. So if you get on the van and people are giving you the eye, feel free to <span>loudly </span>announce what time you were expecting us. No reason for you to bear the brunt of the situation, and it may also clue the driver into informing the passengers what's going on the next time he/she is running early. We do often show up early though. We generally allow the driver "loading time" between pickups, but if you're the fifth pickup and the previous four were all standing outside waiting and if all the lights are green, your driver might be quite a bit early (ten minutes or so). ["Users/CovertProfessor"], I think one of the reasons for the neg. reviews is that we do ALOT of volume, usually around 60 reservations per day, sometimes much more. Over the course of a week, that's alot of people, and, frankly, with those kind of numbers, the odds of an unsatisfied customer in the mix are high. And those are the ones who are more likely to vent in a forum such as this. Regardless, many thanks to both of you for taking the time to put in a good word. </td> <td> <span>+</span> *Thanks ["Users/alife"] and ["Users/CovertProfessor"]. ["Users/alife"], if your driver shows up early, don't let them rush you. And if passengers seem impatient when you get on the van, it means that your driver didn't inform them that they were running early for your pickup. So if you get on the van and people are giving you the eye, feel free to announce w<span>ithout guilt w</span>hat time you were expecting us. No reason for you to bear the brunt of the situation, and it may also clue the driver into informing the <span>other </span>passengers what's going on the next time he/she is running<span>&nbsp;that</span> early. We do often show up early though. We generally allow the driver "loading time" between pickups, but if you're the fifth pickup and the previous four were all standing outside waiting and if all the lights are green, your driver might be quite a bit early (ten minutes or so). ["Users/CovertProfessor"], I think one of the reasons for the neg. reviews is that we do ALOT of volume, usually around 60 reservations per day, sometimes much more. Over the course of a week, that's alot of people, and, frankly, with those kind of numbers, the odds of an unsatisfied customer in the mix are high. And those are the ones who are more likely to vent in a forum such as this. Regardless, many thanks to both of you for taking the time to put in a good word. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-09-04 20:16:37AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 165: </td> <td> Line 165: </td> </tr> <tr> <td> <span>-</span> *Thanks ["Users/alife"] and ["Users/CovertProfessor"]. ["Users/alife"], if your driver shows up early, don't let them rush you. And if passengers seem impatient when you get on the van, it means that your driver didn't inform them that <span>he/she was early</span>. So if you get on the van and people are giving you the eye, feel free to loudly announce what time you were expecting us<span>, in order t</span>o clue the driver into informing the passengers what's going on the next time he/she is running early. We do often show up early though. We generally allow the driver "loading time" between pickups, but if you're the fifth pickup and the previous four were all standing outside waiting and if all the lights are green, your driver might be quite a bit early (ten minutes or so). ["Users/CovertProfessor"], I think one of the reasons for the neg. reviews is that we do ALOT of volume, usually around 60 reservations per day, sometimes much more. Over the course of a week, that's alot of people, and, frankly, with those kind of numbers, the odds of an unsatisfied customer in the mix are high. And those are the ones who are more likely to vent in a forum such as this. Regardless, many thanks to both of you for taking the time to put in a good word. </td> <td> <span>+</span> *Thanks ["Users/alife"] and ["Users/CovertProfessor"]. ["Users/alife"], if your driver shows up early, don't let them rush you. And if passengers seem impatient when you get on the van, it means that your driver didn't inform them that <span>they were running early for your pickup</span>. So if you get on the van and people are giving you the eye, feel free to loudly announce what time you were expecting us<span>. No reason for you to bear the brunt of the situation, and it may als</span>o clue the driver into informing the passengers what's going on the next time he/she is running early. We do often show up early though. We generally allow the driver "loading time" between pickups, but if you're the fifth pickup and the previous four were all standing outside waiting and if all the lights are green, your driver might be quite a bit early (ten minutes or so). ["Users/CovertProfessor"], I think one of the reasons for the neg. reviews is that we do ALOT of volume, usually around 60 reservations per day, sometimes much more. Over the course of a week, that's alot of people, and, frankly, with those kind of numbers, the odds of an unsatisfied customer in the mix are high. And those are the ones who are more likely to vent in a forum such as this. Regardless, many thanks to both of you for taking the time to put in a good word. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-09-04 20:06:20AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 165: </td> <td> Line 165: </td> </tr> <tr> <td> <span>-</span> *Thanks ["Users/alife"] and ["Users/CovertProfessor"]. ["Users/alife"], if your driver shows up early, don't let them rush you. And if passengers seem impatient when you get on the van, it means that your driver didn't inform them that he/she was early. So <span>when you get on the van</span>, feel free to loudly announce what time you were expecting us, in order to clue the driver in<span>&nbsp;for</span> next time. We do often show up early though. We generally allow the driver "loading time" between pickups, but if you're the fifth pickup and the previous four were all standing outside waiting and if all the lights are green, your driver might be quite a bit early (ten minutes or so). ["Users/CovertProfessor"] I think one of the reasons for the neg. reviews is that we do ALOT of volume, usually around 60 reservations per day, sometimes much more. Over the course of a week, that's alot of people, and, frankly, with those kind of numbers, the odds of an unsatisfied customer in the mix are high. And those are the ones who are more likely to vent in a forum such as this. Regardless, many thanks to both of you for taking the time to put in a good word. </td> <td> <span>+</span> *Thanks ["Users/alife"] and ["Users/CovertProfessor"]. ["Users/alife"], if your driver shows up early, don't let them rush you. And if passengers seem impatient when you get on the van, it means that your driver didn't inform them that he/she was early. So <span>if you get on the van and people are giving you the eye</span>, feel free to loudly announce what time you were expecting us, in order to clue the driver in<span>to informing the passengers what's going on the</span> next time<span>&nbsp;he/she is running early</span>. We do often show up early though. We generally allow the driver "loading time" between pickups, but if you're the fifth pickup and the previous four were all standing outside waiting and if all the lights are green, your driver might be quite a bit early (ten minutes or so). ["Users/CovertProfessor"]<span>,</span> I think one of the reasons for the neg. reviews is that we do ALOT of volume, usually around 60 reservations per day, sometimes much more. Over the course of a week, that's alot of people, and, frankly, with those kind of numbers, the odds of an unsatisfied customer in the mix are high. And those are the ones who are more likely to vent in a forum such as this. Regardless, many thanks to both of you for taking the time to put in a good word. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-09-04 13:49:02AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 164: </td> <td> Line 164: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + *Thanks ["Users/alife"] and ["Users/CovertProfessor"]. ["Users/alife"], if your driver shows up early, don't let them rush you. And if passengers seem impatient when you get on the van, it means that your driver didn't inform them that he/she was early. So when you get on the van, feel free to loudly announce what time you were expecting us, in order to clue the driver in for next time. We do often show up early though. We generally allow the driver "loading time" between pickups, but if you're the fifth pickup and the previous four were all standing outside waiting and if all the lights are green, your driver might be quite a bit early (ten minutes or so). ["Users/CovertProfessor"] I think one of the reasons for the neg. reviews is that we do ALOT of volume, usually around 60 reservations per day, sometimes much more. Over the course of a week, that's alot of people, and, frankly, with those kind of numbers, the odds of an unsatisfied customer in the mix are high. And those are the ones who are more likely to vent in a forum such as this. Regardless, many thanks to both of you for taking the time to put in a good word.</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-09-03 21:51:01CovertProfessorComment added. <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 162: </td> <td> Line 162: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2012-09-03 22:51:01'' [[nbsp]] I am also surprised at the negative reviews. I have had a number of visiting friends and family take the Davis Airporter from SFO, and all have praised the service (prompt, courteous, clean vehicles, etc). I haven't needed the service myself but I certainly wouldn't hesitate to call on them if I did. --["Users/CovertProfessor"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-09-03 21:16:13alifeComment added. <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 160: </td> <td> Line 160: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2012-09-03 22:16:13'' [[nbsp]] I'm surprised by all the negative reviews. I've relied on Davis Airporter several times in the 2 years that I've lived in Davis and I've never had an issue. I've always found them to be reliable and professional. Maybe once last year they arrived a bit early to pick me up and I wasn't ready yet and ended up hopping around the place to get my stuff together while other passengers waited impatiently for me. That was embarrassing. But otherwise no complaints. --["Users/alife"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-08-18 17:57:44AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 159: </td> <td> Line 159: </td> </tr> <tr> <td> <span>-</span> *2012-08-14 14:42 Of course Alessandra, feel free to do those things, but your complaint was certainly not disregarded. It was taken seriously and thoroughly investigated. </td> <td> <span>+</span> *2012-08-14 14:42 Of course Alessandra, feel free to do those things, but your complaint was certainly not disregarded. It was taken seriously and thoroughly investigated.<span>&nbsp;&nbsp;["Users/AirporterDriverPete"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-08-18 17:20:10AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 10: </td> <td> Line 10: </td> </tr> <tr> <td> <span>-</span> The '''Davis Airporter''' is a ["Taxi Services" shuttle] service that drives people to and from the Sacramento (["Sacramento International Airport" SMF]) and San Francisco (["San Francisco International Airport" SFO]) airports. For SFO, they operate throughout the ["Sacramento"] region. Service to Sacramento International Airport is limited to Yolo and Solano counties. They pick you up and drop you off at your door. Basically, it's a cheaper alternative to a taxi. For one person it's $23 to SMF and $85 to SFO. Reservations <span>must</span> be made in advance: they ask for 1 day advance for SMF and 5 days advance for SFO. (They finalize every day's schedule the afternoon before, so "1 day in advance" is better understood as 36 hours.) </td> <td> <span>+</span> The '''Davis Airporter''' is a ["Taxi Services" shuttle] service that drives people to and from the Sacramento (["Sacramento International Airport" SMF]) and San Francisco (["San Francisco International Airport" SFO]) airports. For SFO, they operate throughout the ["Sacramento"] region. Service to Sacramento International Airport is limited to Yolo and Solano counties. They pick you up and drop you off at your door. Basically, it's a cheaper alternative to a taxi. For one person it's $23 to SMF and $85 to SFO. Reservations <span>should</span> be made in advance: they ask for 1 day advance for SMF and 5 days advance for SFO. (They finalize every day's schedule the afternoon before, so "1 day in advance" is better understood as 36 hours.) </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-08-18 17:18:42AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 159: </td> <td> Line 159: </td> </tr> <tr> <td> <span>-</span> *2012-08-14 14:42 Of course<span>,</span> Alessandra, feel free to do those things, but your complaint was certainly not disregarded. It was taken seriously and thoroughly investigated. </td> <td> <span>+</span> *2012-08-14 14:42 Of course Alessandra, feel free to do those things, but your complaint was certainly not disregarded. It was taken seriously and thoroughly investigated. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-08-18 13:46:05AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 157: </td> <td> Line 157: </td> </tr> <tr> <td> <span>- </span>I feel sorry that you cannot acknowledge your own mistakes and have chosen to completely disregard a customer's rightful complaint. One more proof that there is no such thing as customers' rights when it comes to services. This all makes me very sad, but the good news is, I can chose to tell my story to every acquaintance, every friend, every one I know. And I can also chose to never use your services again —AlessandraChaves </td> <td> <span>+ *</span>I feel sorry that you cannot acknowledge your own mistakes and have chosen to completely disregard a customer's rightful complaint. One more proof that there is no such thing as customers' rights when it comes to services. This all makes me very sad, but the good news is, I can chose to tell my story to every acquaintance, every friend, every one I know. And I can also chose to never use your services again —AlessandraChaves </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-08-18 13:44:19AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 158: </td> <td> Line 158: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + *2012-08-14 14:42 Of course, Alessandra, feel free to do those things, but your complaint was certainly not disregarded. It was taken seriously and thoroughly investigated.</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-08-16 18:58:42AlessandraChaves <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 155: </td> <td> Line 155: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + <br> + I feel sorry that you cannot acknowledge your own mistakes and have chosen to completely disregard a customer's rightful complaint. One more proof that there is no such thing as customers' rights when it comes to services. This all makes me very sad, but the good news is, I can chose to tell my story to every acquaintance, every friend, every one I know. And I can also chose to never use your services again —AlessandraChaves</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-08-15 21:19:39AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 154: </td> <td> Line 154: </td> </tr> <tr> <td> <span>-</span> *@["Users/AlessandraChaves"]: Perhaps you didn't intend to blame us for booking the wrong day, but the wording and exclamation mark make it appear that way to anyone reading it (see your first four sentences). As for the cancelled return: I do realize that you feel that Beatriz is lying, but I'll put it to you this way: When a cancellation is made, it isn't just hitting a button or typing in the word "cancel"; we have to actually make an effort and go to a separate part of the database and enter the details of the cancellation, including the words, in this case "cancelled by Beatriz". So the bottom line is, if she hadn't heard instructions to cancel, she would not have gone to the trouble. I have no doubt that you don't remember telling her to cancel. That seems clear now. When you called wondering where your outbound ride was, and we told you that it was for next month, you did blame us. Beatriz told you that you could go out with our next driver, who would have gotten you to SFO in plenty of time, but you declined. Beatriz described you to me as "panicked" about missing your flight. Understandable, but it sounds like that's what caused you to tell her that you didn't want to return with us. As for blind faith in Beatriz, she has been here for five years. Her job is not in jeopardy. She readily admits errors, and has no reason to lie or make up conversations that never took place. And her memory is astounding. Finally, when you returned to find your reservation cancelled, you chose to wait three hours for us, and after we provided the service, you asked for a full refund. As you mention in your first post, you did have options other than waiting for three hours; Cab, Bart, Super Shuttle, rent a car...all viable options. Oh, and regarding the value of $110: Yes, that is a small thing in the big picture. We frequently give partial discounts, even when we were not at fault, just in the interest of customer relations. Very few rides are free. An example of that would be: Let's say you arrive at SFO expecting a ride. We inform you that it's booked for tomorrow. We then look at the online reservation requests and see that, indeed, you had requested the ride for today, and we entered the wrong day. Depending on how long you had to wait for us, the ride would be steeply discounted, or free. </td> <td> <span>+</span> *@["Users/AlessandraChaves"]: Perhaps you didn't intend to blame us for booking the wrong day, but the wording and exclamation mark make it appear that way to anyone reading it (see your first four sentences). As for the cancelled return: I do realize that you feel that Beatriz is lying, but I'll put it to you this way: When a cancellation is made, it isn't just hitting a button or typing in the word "cancel"; we have to actually make an effort and go to a separate part of the database and enter the details of the cancellation, including the words, in this case "cancelled by Beatriz". So the bottom line is, if she hadn't heard instructions to cancel, she would not have gone to the trouble. I have no doubt that you don't remember telling her to cancel. That seems clear now. When you called wondering where your outbound ride was, and w<span>hen w</span>e told you that it was for next month, you did blame us. Beatriz told you that you could go out with our next driver, who would have gotten you to SFO in plenty of time, but you declined. Beatriz described you to me as "panicked" about missing your flight. Understandable, but it sounds like that's what caused you to tell her that you didn't want to return with us. As for blind faith in Beatriz, she has been here for five years. Her job is not in jeopardy. She readily admits errors, and has no reason to lie or make up conversations that never took place. And her memory is astounding. Finally, when you returned to find your reservation cancelled, you chose to wait three hours for us, and after we provided the service, you asked for a full refund. As you mention in your first post, you did have options other than waiting for three hours; Cab, Bart, Super Shuttle, rent a car...all viable options. Oh, and regarding the value of $110: Yes, that is a small thing in the big picture. We frequently give partial discounts, even when we were not at fault, just in the interest of customer relations. Very few rides are free. An example of that would be: Let's say you arrive at SFO expecting a ride. We inform you that it's booked for tomorrow. We then look at the online reservation requests and see that, indeed, you had requested the ride for today, and we entered the wrong day. Depending on how long you had to wait for us, the ride would be steeply discounted, or free. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-08-15 20:36:01AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 154: </td> <td> Line 154: </td> </tr> <tr> <td> <span>-</span> *@["Users/AlessandraChaves"]: Perhaps you didn't intend to blame us for booking the wrong day, but the wording and exclamation mark make it appear that way to anyone reading it (see your first four sentences). As for the cancelled return: I do realize that you feel that Beatriz is lying, but I'll put it to you this way: When a cancellation is made, it isn't just hitting a button or typing in the word "cancel"<span>. Besides doing that,</span> we have to actually make an effort and go to a separate part of the database and enter the details of the cancellation, including the words, in this case "cancelled by Beatriz". So the bottom line is, if she hadn't heard instructions to cancel, she would not have gone to the trouble. I have no doubt that you don't remember telling her to cancel. That seems clear now. When you called wondering where your outbound ride was, and we told you that it was for next month, you did blame us. Beatriz told you that you could go out with our next driver, who would have gotten you to SFO in plenty of time, but you declined. Beatriz described you to me as "panicked" about missing your flight. Understandable, but it sounds like that's what caused you to tell her that you didn't want to return with us. As for blind faith in Beatriz, she has been here for five years. Her job is not in jeopardy. She readily admits errors, and has no reason to lie or make up conversations that never took place. And her memory is astounding. Finally, when you returned to find your reservation cancelled, you chose to wait three hours for us, and after we provided the service, you asked for a full refund. As you mention in your first post, you did have options other than waiting for three hours; Cab, Bart, Super Shuttle, rent a car...all viable options. Oh, and regarding the value of $110: Yes, that is a small thing in the big picture. We frequently give partial discounts, even when we were not at fault, just in the interest of customer relations. Very few rides are free. An example of that would be: Let's say you arrive at SFO expecting a ride. We inform you that it's booked for tomorrow. We then look at the online reservation requests and see that, indeed, you had requested the ride for today, and we entered the wrong day. Depending on how long you had to wait for us, the ride would be steeply discounted, or free. </td> <td> <span>+</span> *@["Users/AlessandraChaves"]: Perhaps you didn't intend to blame us for booking the wrong day, but the wording and exclamation mark make it appear that way to anyone reading it (see your first four sentences). As for the cancelled return: I do realize that you feel that Beatriz is lying, but I'll put it to you this way: When a cancellation is made, it isn't just hitting a button or typing in the word "cancel"<span>;</span> we have to actually make an effort and go to a separate part of the database and enter the details of the cancellation, including the words, in this case "cancelled by Beatriz". So the bottom line is, if she hadn't heard instructions to cancel, she would not have gone to the trouble. I have no doubt that you don't remember telling her to cancel. That seems clear now. When you called wondering where your outbound ride was, and we told you that it was for next month, you did blame us. Beatriz told you that you could go out with our next driver, who would have gotten you to SFO in plenty of time, but you declined. Beatriz described you to me as "panicked" about missing your flight. Understandable, but it sounds like that's what caused you to tell her that you didn't want to return with us. As for blind faith in Beatriz, she has been here for five years. Her job is not in jeopardy. She readily admits errors, and has no reason to lie or make up conversations that never took place. And her memory is astounding. Finally, when you returned to find your reservation cancelled, you chose to wait three hours for us, and after we provided the service, you asked for a full refund. As you mention in your first post, you did have options other than waiting for three hours; Cab, Bart, Super Shuttle, rent a car...all viable options. Oh, and regarding the value of $110: Yes, that is a small thing in the big picture. We frequently give partial discounts, even when we were not at fault, just in the interest of customer relations. Very few rides are free. An example of that would be: Let's say you arrive at SFO expecting a ride. We inform you that it's booked for tomorrow. We then look at the online reservation requests and see that, indeed, you had requested the ride for today, and we entered the wrong day. Depending on how long you had to wait for us, the ride would be steeply discounted, or free. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-08-15 20:18:41AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p>No differences found!</div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-08-15 19:58:21AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 154: </td> <td> Line 154: </td> </tr> <tr> <td> <span>-</span> *@["Users/AlessandraChaves"]: Perhaps you didn't intend to blame us for booking the wrong day, but the wording and exclamation mark make it appear that way to anyone reading it (see your first four sentences). As for the cancelled return: I do realize that you feel that Beatriz is lying, but I'll put it to you this way: When a cancellation is made, it isn't just hitting a button or typing in the word "cancel". Besides doing that, we have to actually make an effort and go to a separate part of the database and enter the details of the cancellation, including the words, in this case "cancelled by Beatriz". So the bottom line is, if she hadn't heard instructions to cancel, she would not have gone to the trouble. I have no doubt that you don't remember telling her to cancel. That seems clear now. When you called wondering where your outbound ride was, and we told you that it was for next month, you did blame us. Beatriz told you that you could go out with our next driver, who would have gotten you to SFO in plenty of time, but you declined. Beatriz described you as "panicked" about missing your flight. Understandable, but it sounds like that's what caused you to tell her that you didn't want to return with us. As for blind faith in Beatriz, she has been here for five years. Her job is not in jeopardy. She readily admits errors, and has no reason to lie or make up conversations that never took place. And her memory is astounding. Finally, when you returned to find your reservation cancelled, you chose to wait three hours for us, and after we provided the service, you asked for a full refund. As you mention in your first post, you did have options other than waiting for three hours; Cab, Bart, Super Shuttle, rent a car...all viable options. Oh, and regarding the value of $110: Yes, that is a small thing in the big picture. We frequently give partial discounts, even when we were not at fault, just in the interest of customer relations. Very few rides are free. An example of that would be: Let's say you arrive at SFO expecting a ride. We inform you that it's booked for tomorrow. We then look at the online reservation requests and see that, indeed, you had requested the ride for today, and we entered the wrong day. Depending on how long you had to wait for us, the ride would be steeply discounted, or free. </td> <td> <span>+</span> *@["Users/AlessandraChaves"]: Perhaps you didn't intend to blame us for booking the wrong day, but the wording and exclamation mark make it appear that way to anyone reading it (see your first four sentences). As for the cancelled return: I do realize that you feel that Beatriz is lying, but I'll put it to you this way: When a cancellation is made, it isn't just hitting a button or typing in the word "cancel". Besides doing that, we have to actually make an effort and go to a separate part of the database and enter the details of the cancellation, including the words, in this case "cancelled by Beatriz". So the bottom line is, if she hadn't heard instructions to cancel, she would not have gone to the trouble. I have no doubt that you don't remember telling her to cancel. That seems clear now. When you called wondering where your outbound ride was, and we told you that it was for next month, you did blame us. Beatriz told you that you could go out with our next driver, who would have gotten you to SFO in plenty of time, but you declined. Beatriz described you <span>to me </span>as "panicked" about missing your flight. Understandable, but it sounds like that's what caused you to tell her that you didn't want to return with us. As for blind faith in Beatriz, she has been here for five years. Her job is not in jeopardy. She readily admits errors, and has no reason to lie or make up conversations that never took place. And her memory is astounding. Finally, when you returned to find your reservation cancelled, you chose to wait three hours for us, and after we provided the service, you asked for a full refund. As you mention in your first post, you did have options other than waiting for three hours; Cab, Bart, Super Shuttle, rent a car...all viable options. Oh, and regarding the value of $110: Yes, that is a small thing in the big picture. We frequently give partial discounts, even when we were not at fault, just in the interest of customer relations. Very few rides are free. An example of that would be: Let's say you arrive at SFO expecting a ride. We inform you that it's booked for tomorrow. We then look at the online reservation requests and see that, indeed, you had requested the ride for today, and we entered the wrong day. Depending on how long you had to wait for us, the ride would be steeply discounted, or free. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-08-15 19:50:59AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 154: </td> <td> Line 154: </td> </tr> <tr> <td> <span>-</span> *@["Users/AlessandraChaves"]: Perhaps you didn't intend to blame us for booking the wrong day, but the wording and exclamation mark make it appear that way to anyone reading it (see your first four sentences). As for the cancelled return: I do realize that you feel that Beatriz is lying, but I'll put it to you this way: When a cancellation is made, it isn't just hitting a button or typing in the word "cancel". Besides doing that, we have to actually make an effort and go to a separate part of the database and enter the details of the cancellation, including the words, in this case "cancelled by Beatriz". So the bottom line is, if she hadn't heard instructions to cancel, she would not have gone to the trouble. I have no doubt that you don't remember telling her to cancel. That seems clear now. When you called wondering where your outbound ride was, and we told you that it was for next month, you did blame us. Beatriz told you that you could go out with our next driver, who would have gotten you to SFO in plenty of time, but you declined. Beatriz described you as "panick<span>y</span>" about missing your flight. Understandable, but it sounds like that's what caused you to tell her that you didn't want to return with us. As for blind faith in Beatriz, she has been here for five years. Her job is not in jeopardy. She readily admits errors, and has no reason to lie or make up conversations that never took place. And her memory is astounding. Finally, when you returned to find your reservation cancelled, you chose to wait three hours for us, and after we provided the service, you asked for a full refund. As you mention in your first post, you did have options other than waiting for three hours; Cab, Bart, Super Shuttle, rent a car...all viable options. Oh, and regarding the value of $110: Yes, that is a small thing in the big picture. We frequently give partial discounts, even when we were not at fault, just in the interest of customer relations. Very few rides are free. An example of that would be: Let's say you arrive at SFO expecting a ride. We inform you that it's booked for tomorrow. We then look at the online reservation requests and see that, indeed, you had requested the ride for today, and we entered the wrong day. Depending on how long you had to wait for us, the ride would be steeply discounted, or free. </td> <td> <span>+</span> *@["Users/AlessandraChaves"]: Perhaps you didn't intend to blame us for booking the wrong day, but the wording and exclamation mark make it appear that way to anyone reading it (see your first four sentences). As for the cancelled return: I do realize that you feel that Beatriz is lying, but I'll put it to you this way: When a cancellation is made, it isn't just hitting a button or typing in the word "cancel". Besides doing that, we have to actually make an effort and go to a separate part of the database and enter the details of the cancellation, including the words, in this case "cancelled by Beatriz". So the bottom line is, if she hadn't heard instructions to cancel, she would not have gone to the trouble. I have no doubt that you don't remember telling her to cancel. That seems clear now. When you called wondering where your outbound ride was, and we told you that it was for next month, you did blame us. Beatriz told you that you could go out with our next driver, who would have gotten you to SFO in plenty of time, but you declined. Beatriz described you as "panick<span>ed</span>" about missing your flight. Understandable, but it sounds like that's what caused you to tell her that you didn't want to return with us. As for blind faith in Beatriz, she has been here for five years. Her job is not in jeopardy. She readily admits errors, and has no reason to lie or make up conversations that never took place. And her memory is astounding. Finally, when you returned to find your reservation cancelled, you chose to wait three hours for us, and after we provided the service, you asked for a full refund. As you mention in your first post, you did have options other than waiting for three hours; Cab, Bart, Super Shuttle, rent a car...all viable options. Oh, and regarding the value of $110: Yes, that is a small thing in the big picture. We frequently give partial discounts, even when we were not at fault, just in the interest of customer relations. Very few rides are free. An example of that would be: Let's say you arrive at SFO expecting a ride. We inform you that it's booked for tomorrow. We then look at the online reservation requests and see that, indeed, you had requested the ride for today, and we entered the wrong day. Depending on how long you had to wait for us, the ride would be steeply discounted, or free. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-08-15 19:48:07AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 154: </td> <td> Line 154: </td> </tr> <tr> <td> <span>-</span> *@["Users/AlessandraChaves"]: Perhaps you didn't intend to blame us for booking the wrong day, but the wording and exclamation mark make it appear that way to anyone reading it (see your first four sentences). As for the cancelled return: I do realize that you feel that Beatriz is lying, but I'll put it to you this way: When a cancellation is made, it isn't just hitting a button or typing in the word "cancel". Besides doing that, we have to actually make an effort and go to a separate part of the database and enter the details of the cancellation, including the words, in this case "cancelled by Beatriz". So the bottom line is, if she hadn't heard instructions to cancel, she would not have gone to the trouble. I have no doubt that you don't remember telling her to cancel. That seems clear now. When you called wondering where your outbound ride was, and we told you that it was for next month, you did blame us. Beatriz told you that you could go out with our next driver, who would have gotten you to SFO in plenty of time, but you declined. Beatriz described you as "panicky" about missing your flight. Understandable, but it sounds like that's what caused you to tell her that you didn't want to return with us. As for blind faith in Beatriz, she has been here for five years. Her job is not in jeopardy. She readily admits errors, and has no reason lie or make up conversations that never took place. And her memory is astounding. Finally, when you returned to find your reservation cancelled, you chose to wait three hours for us, and after we provided the service, you asked for a full refund. As you mention in your first post, you did have options other than waiting for three hours; Cab, Bart, Super Shuttle, rent a car...all viable options. Oh, and regarding the value of $110: Yes, that is a small thing in the big picture. We frequently give partial discounts, even when we were not at fault, just in the interest of customer relations. Very few rides are free. An example of that would be: Let's say you arrive at SFO expecting a ride. We inform you that it's booked for tomorrow. We then look at the online reservation requests and see that, indeed, you had requested the ride for today, and we entered the wrong day. Depending on how long you had to wait for us, the ride would be steeply discounted, or free. </td> <td> <span>+</span> *@["Users/AlessandraChaves"]: Perhaps you didn't intend to blame us for booking the wrong day, but the wording and exclamation mark make it appear that way to anyone reading it (see your first four sentences). As for the cancelled return: I do realize that you feel that Beatriz is lying, but I'll put it to you this way: When a cancellation is made, it isn't just hitting a button or typing in the word "cancel". Besides doing that, we have to actually make an effort and go to a separate part of the database and enter the details of the cancellation, including the words, in this case "cancelled by Beatriz". So the bottom line is, if she hadn't heard instructions to cancel, she would not have gone to the trouble. I have no doubt that you don't remember telling her to cancel. That seems clear now. When you called wondering where your outbound ride was, and we told you that it was for next month, you did blame us. Beatriz told you that you could go out with our next driver, who would have gotten you to SFO in plenty of time, but you declined. Beatriz described you as "panicky" about missing your flight. Understandable, but it sounds like that's what caused you to tell her that you didn't want to return with us. As for blind faith in Beatriz, she has been here for five years. Her job is not in jeopardy. She readily admits errors, and has no reason <span>to </span>lie or make up conversations that never took place. And her memory is astounding. Finally, when you returned to find your reservation cancelled, you chose to wait three hours for us, and after we provided the service, you asked for a full refund. As you mention in your first post, you did have options other than waiting for three hours; Cab, Bart, Super Shuttle, rent a car...all viable options. Oh, and regarding the value of $110: Yes, that is a small thing in the big picture. We frequently give partial discounts, even when we were not at fault, just in the interest of customer relations. Very few rides are free. An example of that would be: Let's say you arrive at SFO expecting a ride. We inform you that it's booked for tomorrow. We then look at the online reservation requests and see that, indeed, you had requested the ride for today, and we entered the wrong day. Depending on how long you had to wait for us, the ride would be steeply discounted, or free. </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-08-15 14:54:19AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 154: </td> <td> Line 154: </td> </tr> <tr> <td> <span>-</span> *@["Users/AlessandraChaves"]: Perhaps you didn't intend to blame us for booking the wrong day, but the wording and exclamation mark make it appear that way to anyone reading it (see your first four sentences). As for the cancelled return: I do realize that you feel that Beatriz is lying, but I'll put it to you this way: When a cancellation is made, it isn't just hitting a button or typing in the word "cancel". Besides doing that, we have to actually make an effort and go to a separate part of the database and enter the details of the cancellation, including the words, in this case "cancelled by Beatriz". So the bottom line is, if she hadn't heard instructions to cancel, she would not have gone to the trouble. I have no doubt that you don't remember telling her to cancel. That seems clear now. <span>Other items: </span>When you called wondering where your outbound ride was, and we told you that it was for next month, you did blame us. Beatriz told you that you could go out with our next driver, who would have gotten you to SFO in plenty of time, but you declined. Beatriz described you as "panicky" about missing your flight. Understandable, but it sounds like that's what caused you to tell her that you didn't want return with us. As for blind faith in Beatriz, she has been here for five years. Her job is not in jeopardy. She readily admits errors, and has no reason lie or make up conversations that never took place. And her memory is astounding. Finally, when you returned to find your reservation cancelled, you chose to wait three hours for us, and after we provided the service, you asked for a full refund. As you mention in your first post, you did have options other than waiting for three hours; Cab, Bart, Super Shuttle, rent a car...all viable options. </td> <td> <span>+</span> *@["Users/AlessandraChaves"]: Perhaps you didn't intend to blame us for booking the wrong day, but the wording and exclamation mark make it appear that way to anyone reading it (see your first four sentences). As for the cancelled return: I do realize that you feel that Beatriz is lying, but I'll put it to you this way: When a cancellation is made, it isn't just hitting a button or typing in the word "cancel". Besides doing that, we have to actually make an effort and go to a separate part of the database and enter the details of the cancellation, including the words, in this case "cancelled by Beatriz". So the bottom line is, if she hadn't heard instructions to cancel, she would not have gone to the trouble. I have no doubt that you don't remember telling her to cancel. That seems clear now. When you called wondering where your outbound ride was, and we told you that it was for next month, you did blame us. Beatriz told you that you could go out with our next driver, who would have gotten you to SFO in plenty of time, but you declined. Beatriz described you as "panicky" about missing your flight. Understandable, but it sounds like that's what caused you to tell her that you didn't want <span>to </span>return with us. As for blind faith in Beatriz, she has been here for five years. Her job is not in jeopardy. She readily admits errors, and has no reason lie or make up conversations that never took place. And her memory is astounding. Finally, when you returned to find your reservation cancelled, you chose to wait three hours for us, and after we provided the service, you asked for a full refund. As you mention in your first post, you did have options other than waiting for three hours; Cab, Bart, Super Shuttle, rent a car...all viable options.<span>&nbsp;&nbsp;Oh, and regarding the value of $110: Yes, that is a small thing in the big picture. We frequently give partial discounts, even when we were not at fault, just in the interest of customer relations. Very few rides are free. An example of that would be: Let's say you arrive at SFO expecting a ride. We inform you that it's booked for tomorrow. We then look at the online reservation requests and see that, indeed, you had requested the ride for today, and we entered the wrong day. Depending on how long you had to wait for us, the ride would be steeply discounted, or free.</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-08-15 14:16:58AirporterDriverPete <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 153: </td> <td> Line 153: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + *@["Users/AlessandraChaves"]: Perhaps you didn't intend to blame us for booking the wrong day, but the wording and exclamation mark make it appear that way to anyone reading it (see your first four sentences). As for the cancelled return: I do realize that you feel that Beatriz is lying, but I'll put it to you this way: When a cancellation is made, it isn't just hitting a button or typing in the word "cancel". Besides doing that, we have to actually make an effort and go to a separate part of the database and enter the details of the cancellation, including the words, in this case "cancelled by Beatriz". So the bottom line is, if she hadn't heard instructions to cancel, she would not have gone to the trouble. I have no doubt that you don't remember telling her to cancel. That seems clear now. Other items: When you called wondering where your outbound ride was, and we told you that it was for next month, you did blame us. Beatriz told you that you could go out with our next driver, who would have gotten you to SFO in plenty of time, but you declined. Beatriz described you as "panicky" about missing your flight. Understandable, but it sounds like that's what caused you to tell her that you didn't want return with us. As for blind faith in Beatriz, she has been here for five years. Her job is not in jeopardy. She readily admits errors, and has no reason lie or make up conversations that never took place. And her memory is astounding. Finally, when you returned to find your reservation cancelled, you chose to wait three hours for us, and after we provided the service, you asked for a full refund. As you mention in your first post, you did have options other than waiting for three hours; Cab, Bart, Super Shuttle, rent a car...all viable options.</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-08-14 14:15:56TomGarbersonHelping with indentation <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 150: </td> <td> Line 150: </td> </tr> <tr> <td> <span>- ------<br> - ------<br> - .<br> - ------<br> -</span> ''2012-08-14 15:04:33'' [[nbsp]] I am having trouble finding out how to reply to a comment, but this is a reply to the reply to my complaint about the DavisAirporter. I have not blamed your company for the booking on the wrong month, and this is NOT the source of my complaint. That detail however was necessary to explaining what followed. Beatriz is lying about my having canceled my return reservation, however. I recall clearly when she asked whether I wanted to cancel my reservation, and my answer, which was a request for her to keep it. I have two witnesses who heard me clearly when I was speaking to her. What amazes me is that neither in my conversation with Aida, nor on this one, have I been given the benefit of a doubt. It is not that the customer is always right, but that the customer, to your company, is always wrong? See, I actually did get off the plane expecting your shuttle. If I had canceled my reservation, I would have made other arrangements, rather than chose to get stranded at the airport after two days in transit.<br> <span>-</span> I feel sorry for your company’s unwillingness to contemplate my side of this story as the true one, your blind faith in your employee at the expense of a customer, and your unwillingness to mend the situation for the best of your business. One hundred and ten dollars is not that much for you, or for me, but waiving that after having caused us a great deal of distress would have been the right thing to do. It is a hard time for small businesses and yours, given your preset customer relations, will not fare for too long --["Users/AlessandraChaves"] </td> <td> <span>+ </span> ''2012-08-14 15:04:33'' [[nbsp]] I am having trouble finding out how to reply to a comment, but this is a reply to the reply to my complaint about the DavisAirporter. I have not blamed your company for the booking on the wrong month, and this is NOT the source of my complaint. That detail however was necessary to explaining what followed. Beatriz is lying about my having canceled my return reservation, however. I recall clearly when she asked whether I wanted to cancel my reservation, and my answer, which was a request for her to keep it. I have two witnesses who heard me clearly when I was speaking to her. What amazes me is that neither in my conversation with Aida, nor on this one, have I been given the benefit of a doubt. It is not that the customer is always right, but that the customer, to your company, is always wrong? See, I actually did get off the plane expecting your shuttle. If I had canceled my reservation, I would have made other arrangements, rather than chose to get stranded at the airport after two days in transit.<br> <span>+ </span> I feel sorry for your company’s unwillingness to contemplate my side of this story as the true one, your blind faith in your employee at the expense of a customer, and your unwillingness to mend the situation for the best of your business. One hundred and ten dollars is not that much for you, or for me, but waiving that after having caused us a great deal of distress would have been the right thing to do. It is a hard time for small businesses and yours, given your preset customer relations, will not fare for too long --["Users/AlessandraChaves"]<span><br> + Alessandra, I helped out with indenting this to make it look like a reply. Click on your name here to check your userpage - you've got a message. Feel free to delete my reply here after you've seen it --["Users/TomGarberson"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-08-14 14:04:33AlessandraChavesComment added. <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 153: </td> <td> Line 153: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2012-08-14 15:04:33'' [[nbsp]] I am having trouble finding out how to reply to a comment, but this is a reply to the reply to my complaint about the DavisAirporter. I have not blamed your company for the booking on the wrong month, and this is NOT the source of my complaint. That detail however was necessary to explaining what followed. Beatriz is lying about my having canceled my return reservation, however. I recall clearly when she asked whether I wanted to cancel my reservation, and my answer, which was a request for her to keep it. I have two witnesses who heard me clearly when I was speaking to her. What amazes me is that neither in my conversation with Aida, nor on this one, have I been given the benefit of a doubt. It is not that the customer is always right, but that the customer, to your company, is always wrong? See, I actually did get off the plane expecting your shuttle. If I had canceled my reservation, I would have made other arrangements, rather than chose to get stranded at the airport after two days in transit.<br> + I feel sorry for your company’s unwillingness to contemplate my side of this story as the true one, your blind faith in your employee at the expense of a customer, and your unwillingness to mend the situation for the best of your business. One hundred and ten dollars is not that much for you, or for me, but waiving that after having caused us a great deal of distress would have been the right thing to do. It is a hard time for small businesses and yours, given your preset customer relations, will not fare for too long --["Users/AlessandraChaves"]</span> </td> </tr> </table> </div> Davis Airporterhttp://daviswiki.org/Davis_Airporter2012-08-14 14:04:17AlessandraChaves <div id="content" class="wikipage content"> Differences for Davis Airporter<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 152: </td> <td> Line 152: </td> </tr> <tr> <td> <span>- I am having trouble finding out how to reply to a comment, but this is a reply to the reply to my complaint about the DavisAirporter. I have not blamed your company for the booking on the wrong month, and this is NOT the source of my complaint. That detail however was necessary to explaining what followed. Beatriz is lying about my having canceled my return reservation, however. I recall clearly when she asked whether I wanted to cancel my reservation, and my answer, which was a request for her to keep it. I have two witnesses who heard me clearly when I was speaking to her. What amazes me is that neither in my conversation with Aida, nor on this one, have I been given the benefit of a doubt. It is not that the customer is always right, but that the customer, to your company, is always wrong? See, I actually did get off the plane expecting your shuttle. If I had canceled my reservation, I would have made other arrangements, rather than chose to get stranded at the airport after two days in transit.<br> - I feel sorry for your company’s unwillingness to contemplate my side of this story as the true one, your blind faith in your employee at the expense of a customer, and your unwillingness to mend the situation for the best of your business. One hundred and ten dollars is not that much for you, or for me, but waiving that after having caused us a great deal of distress would have been the right thing to do. It is a hard time for small businesses and yours, given your preset customer relations, will not fare for too long.</span> </td> <td> <span>+ .</span> </td> </tr> </table> </div>