Dimple Records

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We must keep as our goal turning away from production for war and expanding production for peace.png This entry refers to a departed business that has closed or left town.
All information here is for historical reference only.

Dimple.JPG

Location
212 F Street
Hours
12:00 PM - 8:00 PM Sunday - Monday
Phone
(530) 750-0600
Website
[WWW]http://www.dimple.com
Owner
Dimple Music
Established
2007-06-15
Payment Method
ATM, Visa, MC, Discover, AMEX
no checks


Dimple in Davis is now closed. You have to go to Sacramento to use those rewards points now.

Dimple resided in the location where Tower Records and Rainbow Records were previously located. [WWW]article Dimple closed down in the middle of 2012.

The Dimple Records in Davis was the 6th Dimple store. The other Dimple locations are in Sacramento (Arden, Broadway, and Dimple Vinyl), Elk Grove, Citrus Heights, Roseville, and Folsom. Like Armadillo Music across the street, Dimple is an independent music store, just on a larger scale. Dimple carries new and used CDs and DVDs and has a wide array of used video games (including old NES, SNES, Sega, Atari, N64, PSX, Dreamcast, Gameboy, PS2, Gamecube, Xbox, Wii, and PS3) controllers, and consoles. The console selection for older consoles is usually slim to none since older systems like Super Nintendos and Sega Genesis are now collectors items and thus sell within a day or two of their being sold to Dimple. Dimple also sells used VHS, usually for about 99 cents a tape.

There were numerous trinkets in the store for sale such as incense, posters, pins, sunglasses, dolls, gag gifts, vintage candy, etc. Employees had the ability to search through the inventory of Dimple's 7 other stores in the greater Sacramento area and could have had a product transferred from those stores to Davis in 5-10 days for no extra charge. Items currently available from distributors can also be special ordered and will arrive around 7-14 days in most cases. For both transfers and special orders, Dimple will not charge you up front but rather will wait until an item arrives before you are required to pay for it. Dimple also has a lot of promotions going on and plenty of free demo and compilation CDs to give away.

Dimple offers a free rewards card for all customers. For every 13 dollars that you spend, you receive a "point" — as these points accumulate, you can then use them to get items half off. For instance, if you have 11 points saved up, and you are buying a CD that comes to $11.00 or below (including tax) you can choose to get that CD half off. Thus, each point equates to a 50 cent deduction, but the points have to be above the price of at least one of the items you are buying. It's a modest but nonetheless simple and generous system. The points are tracked automatically on the card, and it takes less than 30 seconds to set one up during checkout. The rewards card also acts as your receipt if you lose your paper receipt so it's handy to carry around. For those worrying about having more things to carry, employees can always look you up in the system by your name if you lose or forget your card.

They had an industrial disc buffer that they used to repair scratched discs for $2.50.

Vinyl

The Davis Dimple did sell but did not buy back used vinyl. The store expanded their used vinyl selection to about equal to their selection of new vinyl (mostly current artists/releases). Dimple has recently opened a store devoted entirely to vinyl called "Dimple Vinyl" . It is located in Sacramento in the same building as the main Sac Dimple on Arden way. "Dimple Vinyl" does buy back used vinyl records but it is the only Dimple store that does. Most records on vinyl cannot be special ordered because they are out of print. Customers should also note that all vinyl sales (both new and used) are final - they are not returnable for any reason.

Used Item Buyback

Dimple will buy back used CDs, DVDs, Blu-Rays, VHS, video games and video game systems/accessories (no vinyl or cassette tapes). Dimple buys older video games/systems too, including but not limited to gameboy, snes, genesis, atari, nes, dreamcast, and ps1 items. When selling a video game console, you need to bring the console itself, the power cable, the video connector cables, and one original controller (no third-party controllers allowed, although you can sell those back separately). All product must be used, meaning it must be opened and not shrink-wrapped. Anything in shrinkwrap will not be accepted that day. Trade in value for VHS is extremely low, so don't expect more than 5 cents or so for most VHS tapes. Customers can choose to get either cash or store credit. The store will not quote buyback prices over the phone (the only exception to this rule is Video Game systems). Buybacks can take a while depending on both the amount of product you have to sell or if other people are selling at the same time, but you are welcome to browse the store as they process your stuff. Only one buyback per day, per customer is allowed. You must bring a valid ID each time you sell.

Returns

Dimple gives store credit only for all returns. There are no cash or credit card returns. If anything is brought back defective within 14 days it can be exchanged for or if another copy does not exist customers can receive 100% store credit. If any new, unopened product is brought back within 14 days it can also be exchanged for 100% store credit. Opened CDs or DVDs that customers just simply don't like can also be returned within 14 days for 75% store credit.

Store Transfers and Special Orders

One neat thing about Dimple is the ability to have items transferred from the other Dimple stores for free. Say you really want to buy the new season of Mad Men, but you want to wait for a used copy and the Davis location doesn't have any. Simple ask a clerk to check if any of the other stores have a copy. If they do, that clerk will call that store to make sure they can find it and then have it sent over. Transfers take up to a week but can come in much sooner. You have no obligation to buy the item when it arrives at the Davis store - if you decide you don't want it, they will simple put it back out on the floor.

Dimple can also special order new copies of items that aren't currently at any of the Dimple locations as long as that item is currently in print via their distributors. Like with transfers, you do not pay up front and there is no obligation* to buy the special order once it arrives (* = if the item ordered is over $35 dimple may ask you put down a 10 percent deposit . This deposit will go onto a gift card as store credit and it can be used for any item). Special orders can take up to 4 weeks to arrive although most items arrive much sooner. There is a chance an item might not arrive at all if the distributor can't get a hold of it. Unfortunately, there is no way to track a special order's arrival time until it shows up at the store. Because of this, Dimple does not require you to pay up front.

Bag Checking

Dimple asks that you please check any backpack or bag up at the front of the store (purses are ok). This includes bags from other stores.

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2007-06-22 22:07:51   Two words: Weak sauce. Their electronica section is 1/3 an aisle and I swear, has nothing pre 2005 except for some "Greatest trance of the 90's" or some other crap. The [sacramento]Sacramento store is a priceless gem but it's corwning achievements like the one in Davis that remind me why I use peer 2 peer. Unless you want a plastic copy of something broadcasted on your clearchannel FM dial, don't bother. :-( —ChristopherMckenzie


2007-06-25 14:15:20   Christopher -

Indeed, the electronica section is only about a third of an aisle, but the store is a lot smaller than the sacramento location and thus thats about all the room we can afford. There are plenty of electronica CDs that are pre-2005. The section is kind of a mess right now because we're still in the process of stocking and getting cards/tags for everything, but it will all come together soon. Also, the vareity of the store will increase as more people start visiting and selling their CDs to us. We can also special order CDs from our distributors for you, and, even better, we can search the inventory of all 5 other Dimple locations and have product transfered from other stores to Davis for no extra cost, usually in about 3 days. I hope this eases some of your concerns, come try us again soon! —JakeJames


2007-07-16 15:29:48   This place gets big points in my book just for being a good wikizen — updates to this page are informative without overselling, and there is response to customer concerns! I'll be checking them out soon. —CovertProfessor


2007-08-07 00:00:50   I like Dimple a lot; I think they have a fine selection of used material and you can even sometimes find good stuff for $5.99 (Sonic Youth's Daydream Nation). Most used CDs are right around $8, which is competitive with Armadillo. My only complaint about the place is the damn tape they use to seal the CD cases. It is really hard to get off of the cases, and once it is off it leaves a wonderful sticky mess, so you will either need some sort of solvent or a new case. I suppose theft is a concern, or disc swapping perhaps. I would think that if a thief is in your store they are going to steal anyway. Just a thought. —ColinMcEnroe


2007-08-09 22:36:49   Colin -

Yeah the tape can be a nuisance, but I guess it is a pretty solid/cheap theft deterrent and helps keep used CD prices down. We have razor blades up at the front, so we can cut through them for you, but sometimes the tape does leave that stickiness. We usually have goop-off up at the front so if it's a big issue we can try cleaning it off for you as well (as long as there isn't a long line of customers behind you).

- Edit: As of October, Dimple is changing their tape to one that supposedly leaves less residue. It's not being used at the davis location yet but it should be there soon.—JakeJames


2007-08-12 10:07:23   i actually like this place. It feels comfortable there and the prices are awesome compared to other stores. The workers are really helpful too as well as laid back. love it. —KimberlyMiller


2007-09-12 11:10:19   Dimple is amazing!! Compared to how tower was and their desire to rip people off with overly expensive items, this is a dream come true. Best part is that it's family owned which i just found out! When i was there i couldn't find what i wanted, so i asked for help and it wasn't in the store, but they ordered it from another store and i got it within a week. Who listens to techno anyways pssh. Keep up the good work dimple! —Treehugger



2007-10-10 16:25:31   Dimple is great great employees Devon is awesome always a professional all employees are great. Great service lots to choose from love it it is way better and friendlier than anyother store i have shopped at thanks so much —Brians


2007-10-28 13:27:31   Dimple is awesome! If they don't have a CD in stock at one location, they can not only look up to see if it's available at another Dimple store, but they can have it shipped over to the store you want it at for free — even used stuff. I've always found the prices reasonable (especially compared to their across-the-street competitor) and the service and selection are excellent. —DavidObrien


2007-11-15 20:59:18   I can't wait for the new lower-residue tape to start filtering in! —ColinMcEnroe


2007-11-15 21:00:41   BTW, Dimple is wonderful, I always find lots of good *gasp* used music for a reasonable price. —ColinMcEnroe


2007-11-15 22:35:43   If you're from the Bay Area and are used to places like Rasputin and Streetlight, Dimple is very similar. Decent prices (I can always find good DVDs here for about $7) and a good selection...pretty neat place altogether. —LilyT


2008-01-11 13:00:58   Dimple is surprisingly becoming my primary place to shop for video games. They've surprised me on 2 occasions by having something in stock that Gamestop did not and their prices are reasonable and sometimes cheaper than other places. The rewards card is also amazing for shopping for games because half off of a game (even if only every now and then) is spectacular. My only complaint is that their selection isn't as big as I'd like, but it's difficult to fault a music store for having a slim video game selection. —OnaWhim


2008-01-11 18:44:06   Some of their used anime dvds are bootlegs. And entire series for 15 bucks on a few region free discs should raise some red flags, if you actually care about that sort of thing. —MeeYouu


2008-03-19 13:32:41   Dimple is awesome and has now become my one-stop site for used CDs and DVDs. They have awesome service and an excellent selection. I've spent hours walking around looking for music. Excellent! —VTang


2008-05-18 00:33:25   Used DVDs are still a little expensive. Think ~$14. Yeah.... —eda


2008-06-24 19:10:11   A fair share of pros and cons, though they are going to have to do quite a lot to outweigh the cons. Pros first, great selection and prices, rewards card, organized, and the ability to have stuff transfered from other stores. Cons, the staff, now for the explanation. One out of five things that come in for me I get a call for, the other five I don't (And sometimes that stuff doesn't even get put on hold). More then enough times they randomly put stuff back on the shelves that I had on hold, not to mention that I didn't have more then five things on hold nor did 7 days pass. They refused to take back faulty merchandise and have been extremely rude and insufferable. I even once called to ask if they had something, the call ended within 3 minutes with them telling me not to call them again. (Without them having auditory hallucinations nothing I said could have been insulting in any way, quite the opposite actually). —HVS


2008-07-10 23:10:57   I refuse to buy music here. Last spring, I applied for a job before the store was officially open, and after several uncomfortable up-and-down judgments by the unfriendly ladies setting up shop inside, I was obviously judged as not fitting of the record store employee stereotype. (I'm a girl, don't let my fake profile fool you). All I can guess is that I was too clean cut for them. But I can guarantee I know more about music than any one of them; I would have loved that job and would have been such a great asset. I doubt they even looked at my application.

I know that doesn't say anything about the store itself, but customer service, a.k.a. treatment of patrons and potential coworkers, is very important. If you're representing an establishment, you should be aware that how you act wherewithin can make or break a customer's decision to shop there.

That said, I was originally a huge fan of Dimple's well-established rival, Armadillo Music, for all the free stuff they consistently give me with purchase, and how chill they are. Plus, I would rather support a non-chain record store anyway. GO ARMADILLO! —WinButler

test


2008-09-08 09:39:31   HVS-


2009-01-18 09:44:34   I'm used to having no record store in the town I used to live and having to drive to go to a Best Buy or Rasputin, so to me Dimple is really convenient. I usually go there 2-3 times a month and have always found fair prices, and occasionally a couple of really good deals. I buy used DVDs from time to time, and a couple times I have encountered scratched disks but I guess that would happen at any store that sold used DVDs. Dimple's music selection is perfect for most mainstream or semi-mainstream stuff, not so much for indie lovers but who cares about them anyway? One issue I have is that their new DVDs are a lot of money. Iron Man was $23 (marked down from $30), and sadly this is one of the few places to get new DVDs in Davis. But overall Dimple suits my needs perfectly. —Eagle


2009-02-15 20:06:01   They have a relatively great selection of music and their rewards program is decent. However they seriously need to reconsider their return policy on video games - the "no cash back" policy is reasonable, but should only apply to easily pirate-able media like music and DVDs. There's no reason to not give full cash back for a used XBOX/PS3 game that doesn't work at all, especially if they can't replace it. —btronclassix


2009-03-10 20:07:23   I have nothing negative to say about this store (although I rarely venture out of the Metal section). I have always received good service, and prices for new CD's are consistently $1-2 lower than Armadillo. The rewards card is nothing amazing, but It is nice to get a discount every now and then, and I shop there enough to get them decently often. they have a pretty good variety of used CD's at decent prices, including some that I did not think that I had much of a chance of finding there (picked up a cop of Farmakon's A Warm Glimpse for around $8 a couple months ago). When I buy a used CD, they always check for scratches, and buff the disc (for free) if necessary. Also, despite the time range stated above for special orders, both times that I have used a special order (for CD's both times), the product has arrived within 4 days. I have always puzzled over some things, though, like why The Faceless and Strapping Young Lad are in the "Pop/Rock" section, rather than the "Metal" section. this is no complaint, though, and Dimple is probably my favorite place in town to spend money. —NickW


2009-08-15 18:17:46   I traded in 3 video games, 3 CDs and a DVD and got $9. That seems like a ridiculously low and unfair amount to me. The guy behind the counter seemed as if he was going to drop from exhaustion at any moment (it was 10AM). Overall, not so great of an experience. —AliceMaine


2010-01-20 20:57:37   Dimple records is my favorite shop in Davis. I go there almost every weekend and more than half of the cds/dvds/video games in my room are from dimple records. They have great prices, considering I got the special edition of Spiderman 2 for a dollar. The rewards card is great and keeps me coming back to dimple records. The main reason I started shopping at Dimple records is because those retards at Gamestop don't sell anything pre-gamecube. I love it when I walk into Dimple records and see Resident Evil 2 and a Dreamcast lightgun in the games section of the store. —EricGuerzon


2010-06-06 10:07:04   The one place in Davis I am completely satisfied with. The people that work there are SUPER AWESOME! I always get wonderful customer service. And the prices here are just unbelievable....super affordable. —Jackie89o


2010-09-09 09:27:19   I recently bought an used video game there. It was in the original case, with the original booklet and other papers, runs just fine, and the cost was 58% the cost of a new copy. The clerk who helped me was helpful, polite and personable. It's unusual for me to buy anything electronic-related in person, but I would shop at Dimple again. —mnightingale


After the untimely demise of Tower, Dimple seems to be the default go-to media store in the Sacramento area now. I do my best to keep them in business (I live in Sacramento so usually go to their Arden store, but go to Davis frequently since my parents live there) but the minor gripe I have with their stores is that they don't separate new items from used- I'm an obsessive collector and simply don't buy used unless it's something that's long out of print, but when looking through CDs I have to flip through used and new copies mixed together. DVDs and Blu-Rays are a bigger pain to look through since it seems the amount of used product outnumbers new (I often see used copies of some DVDs that I bought NEW for LESS elsewhere, BTW.) Dimple also makes a big mistake with the many new DVD and Blu-Ray titles that come in cardboard slipcovers with no shrinkwrap on them (a very stupid practice by the movie studios which has lead to a huge decline in my impulse-buying)- they stick price tags on the bare slipcovers, which for my obsessiveness renders a 'new' item 'used', as your only choices are to leave the price tag on or remove it and risk causing damage to the cover. Titles packaged like this I only buy at stores like Target that don't use price tags, or if I'm unable to find it there I'll order it online or just do without it.

On the plus side, their prices are competitive for the kind of store they are- they often have sales on older Sony Blu-Ray titles for around $9.99 and their new releases often at least meet the competition. With record stores being a dying breed in general, I'm still reminded of the magic of browsing through their selection which is something you just don't get from buying online (I don't pay for downloads either since I want an actual disc- I've been buying CDs since 1985, before a lot of people had CD players. By the way I will say that the main reason for music sales in general declining is the result of greedy record companies setting high list prices- it's been $18.99 for most new releases which is just ridiculous, and you'd think after Tower went under they'd wake up and start lowering them. Dimple seems to cut the prices as much as they can, but when the labels charge them a certain amount they can only go so low without losing money.) All their stores have used VHS tapes averaging 99 cents, which are often hard to look through but I always scan through them and sometimes find rare treasures that haven't been issued on any other format. Sadly they seem to have given up on laserdiscs- just a few years ago I could often get some great finds at their Roseville store, including Electric Dreams, the original Max Headroom movie and the DTS Jurassic Park disc for about 3 bucks, but they don't sell LDs anymore and you usually have to travel to the bay area to find any nowadays.

Only been to their new vinyl store once but it's great- prices there are very reasonable and they don't seem to charge 'collector's' prices on too many items like other used record stores in the area do.

Hey Jake- looks like you wrote your own prescription for death as this store is now closed! Suggesting someone "chuck" part of a media package is a very dangerous attitude for someone in the media retail business to have, considering it is us obsessive collectors who will ultimately decide which of you stay in business!


2011-01-21 23:33:47   always go here to get cds. good place to go fer grabbin a movie since they have a wide selection. —csy


2011-02-16 08:55:31   It's kind of expensive, but If I want a cute wannabe asian coinpurse, anime or vhs tapes, it's moderately cheap, as long as you dig a lot first. —Mogitha


2011-03-25 14:26:46   Recently sold an old original xbox (not 360) and some games and got $40 cash. Pretty decent. —BrettBretterson


2011-07-14 21:47:45   I've enjoyed this store since they opened, especially since I was pretty sad to see Tower go (the Stonestown Tower started my music obsession). I still make a point to go inside whenever I'm downtown, and I've made quite a few great purchases/discoveries from the stock there. Their selection is very good, they have somethings off the beaten path, though too much in the rare/obscure category. I'm a little disappointed that they've cut down their CD selections, but they still have a lot of great ones. They've always been very helpful for special orders, they don't charge for the service, the CD is usually in within a week, and sometimes faster than the store transfers. —MatthewCCoker


2011-07-14 21:51:50   NOT too much in the rare/obscure category. I'm able to find a lot of what I'm looking for when I'm there, but there are things that I either wait for an Amoeba trip or special order. Still the selection is very good. —MatthewCCoker


2011-10-13 16:14:42   I am fairly new to town and went downtown to check out the local music store scene. I found the staff at Dimple to be closed off and rude. First, when you walk in the door you are bombarded with employees telling you that you need to give them your bag...Try asking, this is not a goof first impression. There was one employee who seemed more interested in loading and unloading stuff off of a random cart than helping the customers. By the way, there were 2-3 employees in the store and only 2 shoppers and it still took me approaching him and asking for help. When i did this he was visibly annoyed that I was taking him away from his stocking job to actually help someone. I decided to leave and go across the street to Armadillo Music...it was my first time in there as well and they actually know what customer service means. Dimple, you lost a new customer, Armadillo, you gained one! —seanjones


2012-03-26 14:26:25   I like Dimple. I just wish they had more of a variety for xbox 360 games. —JennaAmpol


2012-08-25 15:43:49   So what's going to move in here now? This is the first time it's been empty since before Rainbow Records opened, and the first time it hasn't been a record store! If Armadillo Music is serious about records and stuff, they should move in here from their cramped location across the street. I hardly ever bother to go in their store as it's so small, and it would be a shame to have THAT as Davis's only record store! —AlanSmithee

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