Recent Changes for "Dos Coyotes" - Davis Wikihttp://daviswiki.org/Dos_CoyotesRecent Changes of the page "Dos Coyotes" on Davis Wiki.en-us Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-11-10 16:08:43ashleyinthemistComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 88: </td> <td> Line 88: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2009-11-10 16:08:43'' [[nbsp]] We also got over-charged for the carafe of margs. What a rip off! I wish we had spoken up! --["Users/ashleyinthemist"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-11-08 20:59:23mrandmrsComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 85: </td> <td> Line 85: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2009-11-08 20:59:23'' [[nbsp]] the enchiladas SUCK... they always put onions in the sauce, and it tastes like it just came from a can. ew. However, they do do a nice job grilling the chicken, although they dont really separate out the good and bad meat. The only thing I order is the ranchero burrito, big enough to split, pretty damn good! they always put lots of cheese, but they should start serving it with SOUR CREAM....it would be alot better.<br> + --["Users/mrandmrs"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-10-18 00:10:06SteveDavisonmoved food sections together <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 17: </td> <td> Line 17: </td> </tr> <tr> <td> <span>-</span> '''Dos Coyotes''' is a chain of ["restaurants"] that serve [wiki:WikiPedia:Cuisine_of_the_Southwest southwestern] (not Mexican or TexMex) style food.<span>&nbsp;</span> They started in Davis in January 1991, and now have seven locations in the greater ["Sacramento"] area, including North and South Davis, Arden, ["Roseville"], ["Folsom"], Elk Grove and ["West Sacramento"]. The back of their menu (and their website) has a letter which is signed "B. Coyote" and lauds a visit to a Davis location. </td> <td> <span>+</span> '''Dos Coyotes''' is a chain of ["restaurants"] that serve [wiki:WikiPedia:Cuisine_of_the_Southwest southwestern] (not Mexican or TexMex) style food. They started in Davis in January 1991, and now have seven locations in the greater ["Sacramento"] area, including North and South Davis, Arden, ["Roseville"], ["Folsom"], Elk Grove and ["West Sacramento"]. <span>Their slogan is "Have you had your DOS today?"</span> The back of their menu (and their website) has a letter which is signed "B. Coyote" and lauds a visit to a Davis location. </td> </tr> <tr> <td> Line 19: </td> <td> Line 19: </td> </tr> <tr> <td> <span>-</span> The name "Dos Coyotes" derives from the owner's name-- Bobby Coyote. Jokes involving Acme products aside, it's unclear who the other Coyote is. <span>&nbsp;</span>It is said (and disputed) that the other Coyote is Bobby's ex-wife, the co-founder of the restaurant. She no longer works for the company, but may still own part of it. The owner of Dos lives in North Davis, and has one of the moving sun/horse/skyline things that can be found in the windows of the North Davis location on their front lawn. </td> <td> <span>+</span> The name "Dos Coyotes" derives from the owner's name-- Bobby Coyote. Jokes involving Acme products aside, it's unclear who the other Coyote is. It is said (and disputed) that the other Coyote is Bobby's ex-wife, the co-founder of the restaurant. She no longer works for the company, but may still own part of it. The owner of Dos lives in North Davis, and has one of the moving sun/horse/skyline things that can be found in the windows of the North Davis location on their front lawn. </td> </tr> <tr> <td> Line 21: </td> <td> Line 21: </td> </tr> <tr> <td> <span>-</span> Some people believe the ["North Davis"] location (the original) is somewhat better than the ["South Davis"] location in terms of quality and portion size. Others prefer the South Davis location, which just goes to show that food preferences are subjective. The North Davis location is significantly noisier (both inside and out) and the South Davis outside patio is significantly nicer. Both locations serve a sizable variety of salsas, with options ranging from guacamole-based to old standbys like pico de gallo, and from mild to hot. The quality of meat used is quite good, including premium Angus beef. Dos Coyotes also orders their produce daily so you know that your food is always fresh when you order it. The food is prepared without lard, MSG and trans fat. Their daily specials can be very interesting and are written on the chalkboards in each restaurant, as well as on the Dos Coyotes Website. The<span>y offer several seafood and</span> ["<span>vegetarian option</span>s"] -- they are particularly famous for their immense salads<span>.</span> (<span>F</span>or other immense salads see ["Pluto's"]) </td> <td> <span>+</span> Some people believe the ["North Davis"] location (the original) is somewhat better than the ["South Davis"] location in terms of quality and portion size. Others prefer the South Davis location, which just goes to show that food preferences are subjective. The North Davis location is significantly noisier (both inside and out) and the South Davis outside patio is significantly nicer. Both locations serve a sizable variety of salsas, with options ranging from guacamole-based to old standbys like pico de gallo, and from mild to hot. The quality of meat used is quite good, including premium Angus beef. Dos Coyotes also orders their produce daily so you know that your food is always fresh when you order it. The food is prepared without lard, MSG and trans fat. Their daily specials can be very interesting and are written on the chalkboards in each restaurant, as well as on the Dos Coyotes Website. The<span>ir menu is divided into</span> ["<span>burrito</span>s"]<span>, tacos, Southwest plates, antojitos (quesadillas, nachos, taquitos etc.), salads, kid stuff, side orders, and beverages. On the back of the menu you will find the Dos Coyotes Feeding the Pack- Catering Menu. They offer several seafood and ["vegetarian options"]</span> -- they are particularly famous for their immense salads (<span>f</span>or other immense salads see ["Pluto's"])<span>. They also have a "guilt-free" light menu. They have more than 30 varieties of beer, priced $2.00-$2.50.</span> </td> </tr> <tr> <td> Line 23: </td> <td> Line 23: </td> </tr> <tr> <td> <span>- It is important to n</span>ote that they do '''not''' serve Mexican (or TexMex) food, and make that fact very clear on their website and other marketing materials.<span>&nbsp;</span> Despite this, many people lament such "inauthentic Mexican food." It's a bit like lamenting that Jimmy Buffett or John Denver are bad country singers... when neither sings country music, but rather something vaguely similar but regionally distinct. Southwestern cuisine has a heavy influence from Mexican cuisine, but also inherits a good deal from the chuck wagons of the old west cowboys and other non-Mexican sources. </td> <td> <span>+ N</span>ote that they do '''not''' serve Mexican (or TexMex) food, and <span>they </span>make that fact very clear on their website and other marketing materials. Despite this, many people lament such "inauthentic Mexican food." It's a bit like lamenting that Jimmy Buffett or John Denver are bad country singers... when neither sings country music, but rather something vaguely similar but regionally distinct. Southwestern cuisine has a heavy influence from Mexican cuisine, but also inherits a good deal from the chuck wagons of the old west cowboys and other non-Mexican sources. </td> </tr> <tr> <td> Line 25: </td> <td> Line 25: </td> </tr> <tr> <td> <span>-</span> The<span>ir menu is di</span>v<span>ided into ["burritos"], tacos, Southwest plates, antojitos (quesadillas, nachos, taquitos etc.), salads, kid stuff, side orders, and beverages. On the back of the menu you will find the Dos Coyotes </span>F<span>eeding the Pack- Catering Menu.<br> - <br> - They have ["WiFi"] here (free)</span> and participate in the ["Off Campus Meal Plan"]. Dos Coyotes also donates t<span>he ["fire</span>works"] the city's annual ["4th of July"] events, as well as ["Celebrate Davis"]. </td> <td> <span>+</span> The<span>y ha</span>v<span>e free ["Wi</span>F<span>i"]</span> and participate in the ["Off Campus Meal Plan"]. Dos Coyotes also donates t<span>o</span>w<span>ard the ["firew</span>orks"]<span>&nbsp;of</span> the city's annual ["4th of July"] events, as well as ["Celebrate Davis"]. </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-09-26 20:38:18NickSchmalenbergerRevert to version 250 (rm double post). <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 87: </td> <td> Line 87: </td> </tr> <tr> <td> <span>- ------<br> - ''2009-09-26 21:03:52'' [[nbsp]] Beware! It'll cost you an extra $10 to get a carafe of margaritas! Two glasses of margs are about $5 each and each carafe, which is equal in volume to two glasses, is $20! We went through this whole thing proving it to them and they gave us a free carafe rather than our money back. Yet, still, it sells for $20 a month later! --["Users/mbyars"]</span> </td> <td> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-09-26 20:03:52mbyarsComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 87: </td> <td> Line 87: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2009-09-26 21:03:52'' [[nbsp]] Beware! It'll cost you an extra $10 to get a carafe of margaritas! Two glasses of margs are about $5 each and each carafe, which is equal in volume to two glasses, is $20! We went through this whole thing proving it to them and they gave us a free carafe rather than our money back. Yet, still, it sells for $20 a month later! --["Users/mbyars"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-09-26 20:03:21mbyarsComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 85: </td> <td> Line 85: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2009-09-26 21:03:21'' [[nbsp]] Beware! It'll cost you an extra $10 to get a carafe of margaritas! Two glasses of margs are about $5 each and each carafe, which is equal in volume to two glasses, is $20! We went through this whole thing proving it to them and they gave us a free carafe rather than our money back. Yet, still, it sells for $20 a month later! --["Users/mbyars"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-08-19 22:36:17hankim(quick edit) <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 80: </td> <td> Line 80: </td> </tr> <tr> <td> <span>-</span> * Just because something is locally owned does not make it better. I personally think Chipotle puts too much rice in their burritos and Dos Coyotes overcharges for everything (I usually end up spending seven dollars on a basic burrito and six dollars on chips with beans and cheese). My favorite restaurant with burritos has to be ["Taqueria Guadalajara"] because I can spend six dollars for a pretty big burrito that comes with guacamole and sour cream (yea, amazing, does not cost extra). --["User/hankim"] </td> <td> <span>+</span> * Just because something is locally owned does not make it better. I personally think Chipotle puts too much rice in their burritos and Dos Coyotes overcharges for everything (I usually end up spending seven dollars on a basic burrito and six dollars on chips with beans and cheese). My favorite restaurant with burritos has to be ["Taqueria Guadalajara"] because I can spend six dollars for a pretty big burrito that comes with guacamole and sour cream (yea, amazing, does not cost extra). --["User<span>s</span>/hankim"] </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-08-18 22:11:54jasonwonComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 83: </td> <td> Line 83: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2009-08-18 23:11:54'' [[nbsp]] the burrito was wrapped terribly. it fell on my pants. good job americans. --["Users/jasonwon"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-08-18 12:30:04MaxLucasadded comment <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 81: </td> <td> Line 81: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + * Chipotle is no longer owned by McDonald's. McDonald's sold their stake in ownership in October 2006. Chipotle is now an independent company.</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-08-17 20:11:30hankim(quick edit) <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 79: </td> <td> Line 79: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + * Just because something is locally owned does not make it better. I personally think Chipotle puts too much rice in their burritos and Dos Coyotes overcharges for everything (I usually end up spending seven dollars on a basic burrito and six dollars on chips with beans and cheese). My favorite restaurant with burritos has to be ["Taqueria Guadalajara"] because I can spend six dollars for a pretty big burrito that comes with guacamole and sour cream (yea, amazing, does not cost extra). --["User/hankim"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-08-17 20:01:11shelanagigComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 77: </td> <td> Line 77: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2009-08-17 21:01:11'' [[nbsp]] Dos Coyotes is by far one of the best restaurants in Davis. I have been eating here for over 15 years and in that time they have always been consistent with food quality, kept a clean restaurant/kitchen and continued to satisfy my taste buds with new creations. The owner also supports the Davis community in many ways. Why longboardlover would choose to support Chipotle (McDonald's owned) over a local business is beyond me. As for the criticism that the food isn't real mexican food....I'll take grubbin southwest "mexican" food over crappy "authentic" any day. I love Mexican food and Davis just doesn't have any restaurants that even come close to satisfying my craving. Seriously, La Esperanza is probably considered "authentic" and it has gone way down hill over the last 15 years. They will charge you almost four dollars for a bean and cheese burrito that's a fifth of the size of a Dos bean and cheese burrito. And for all you vegetarians out there-uh, this is a busy restaurant and mistakes happen. Get over it. Thank you Dos Coyotes! I love you! --["Users/shelanagig"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-07-20 23:28:10longboardloverComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 75: </td> <td> Line 75: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2009-07-21 00:28:10'' [[nbsp]] Decent food and service, but I'd much rather take the short drive over to Chipotle. Their menu isn't as vast as Coyotes, but the food sure makes up for it. --["Users/longboardlover"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-06-08 05:34:35melb <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 75: </td> <td> Line 75: </td> </tr> <tr> <td> <span>- ''2009-06-07 21:15:39'' [[nbsp]] To whom it may concern:<br> - <br> - I am writing to express my displeasure at my most recent Dos Coyotes dining experience. We have been loyal customers at the North Davis location in Davis, California since the venue opened in 1991. We won't be coming back unless things change, and we will ask all our friends/family in the area to do the same. While there were only a handful of customesr inside the store on June 7, 2009 at 8PM, and a number of workers, we waited 30 minutes to get our meal. When we received it, it was missing KEY ingredients (namely, the steak). We explained the problem to the store manager, who didn't offer any apologies, and merely made us a new (and not very good) dish. Also, we noticed that two female employees made themselves food and were eating in the customer section, and NOT washing their hands when they would go back to help periodically.<br> - <br> - As we were leaving, two of our friends were entering the store. We informed them that unless they wanted a big headache, the should just leave. Needless to say, they picked another nearby restaurant instead.<br> - <br> - It is really embarrassing that a long-time establishment in Davis could have such terrible service, after many years of good service. In these times of a difficult economy, I hope that the store manager realizes that he is extremely expendable, and many qualified people will be waiting in line should he be fired for poor performance. -- ["Users/melb"]</span> </td> <td> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-06-07 20:25:51JasonAllerattribution <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 3: </td> <td> Line 3: </td> </tr> <tr> <td> </td> <td> <span>+ </span> </td> </tr> <tr> <td> Line 15: </td> <td> Line 16: </td> </tr> <tr> <td> <span>- <br> - </span> </td> <td> </td> </tr> <tr> <td> Line 75: </td> <td> Line 74: </td> </tr> <tr> <td> - <span><br> </span>- To whom it may concern: </td> <td> <span>+ </span>-<span>-----<br> +</span> <span>''2009</span>-<span>06-07 21:15:39'' [[nbsp]]</span> To whom it may concern: </td> </tr> <tr> <td> Line 82: </td> <td> Line 81: </td> </tr> <tr> <td> <span>- It is really embarrassing that a long-time establishment in Davis could have such terrible service, after many years of good service. In these times of a difficult economy, I hope that the store manager realizes that he is extremely expendable, and many qualified people will be waiting in line should he be fired for poor performance.</span> </td> <td> <span>+ It is really embarrassing that a long-time establishment in Davis could have such terrible service, after many years of good service. In these times of a difficult economy, I hope that the store manager realizes that he is extremely expendable, and many qualified people will be waiting in line should he be fired for poor performance. -- ["Users/melb"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-06-07 20:15:39melb <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 75: </td> <td> Line 75: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + To whom it may concern:<br> + <br> + I am writing to express my displeasure at my most recent Dos Coyotes dining experience. We have been loyal customers at the North Davis location in Davis, California since the venue opened in 1991. We won't be coming back unless things change, and we will ask all our friends/family in the area to do the same. While there were only a handful of customesr inside the store on June 7, 2009 at 8PM, and a number of workers, we waited 30 minutes to get our meal. When we received it, it was missing KEY ingredients (namely, the steak). We explained the problem to the store manager, who didn't offer any apologies, and merely made us a new (and not very good) dish. Also, we noticed that two female employees made themselves food and were eating in the customer section, and NOT washing their hands when they would go back to help periodically.<br> + <br> + As we were leaving, two of our friends were entering the store. We informed them that unless they wanted a big headache, the should just leave. Needless to say, they picked another nearby restaurant instead.<br> + <br> + It is really embarrassing that a long-time establishment in Davis could have such terrible service, after many years of good service. In these times of a difficult economy, I hope that the store manager realizes that he is extremely expendable, and many qualified people will be waiting in line should he be fired for poor performance.</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-05-28 13:32:53MarklingUpdated media links. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 32: </td> <td> Line 32: </td> </tr> <tr> <td> <span>- [http://may-2008.davislifemagazine.com/doscoyotefeat/pg1 Read a story] about Bobby Coyote and Dos Coyotes in ["Davis Life Magazine"].</span> </td> <td> <span>+ [[Image(North Davis Patio.jpg, "North Davis Patio", 250, left, thumbnail)]]</span> </td> </tr> <tr> <td> Line 34: </td> <td> Line 34: </td> </tr> <tr> <td> <span>- [http://may-2008.davislifemagazine.com/dosreview/pg1 Read a review] in ["Davis Life Magazine"].</span> </td> <td> <span>+ =Media=</span> </td> </tr> <tr> <td> Line 36: </td> <td> Line 36: </td> </tr> <tr> <td> </td> <td> <span>+ [http://www.davislifemagazine.com/Content.aspx?m=5/1/2008&amp;cId=2375 Read a story] about owner Bobby Coyote and Dos Coyotes in ["Davis Life Magazine"].</span> </td> </tr> <tr> <td> Line 37: </td> <td> Line 38: </td> </tr> <tr> <td> <span>- [[Image(North Davis Patio.jpg, "North Davis Patio", 250, left, thumbnail)]]</span> </td> <td> <span>+ [http://www.davislifemagazine.com/Content.aspx?m=5/1/2008&amp;cId=2360 Read a review] of Dos Coyotes in ["Davis Life Magazine"].<br> + </span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-01-30 20:42:13DrandyJonesComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 71: </td> <td> Line 71: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2009-01-30 20:42:13'' [[nbsp]] My sons and I eat at the South Davis Dos Coyotes about once a week. We enjoy the noise (my boys are noisy) and the floor-to-ceiling windows, and my Southwest Vegetarian Burritos are pretty tasty. Mostly we keep coming back because my boys like the food, because it's nearby, and because we appreciate the excellent customer service. The employees are friendly and remember what we order. Manager Suzie, in particular, offers first class service to the diners. When the place is not too busy, she checks on each table asking about the food. Once I saw that she discovered that the kitchen had made a mistake with an order, and she immediately went to prepare the meal herself, returning quickly with an apology and the correct order. Later I followed this family out as they commented on the excellent service, and the Mom put a five dollar bill in the tip jar. Everyone was smiling and well fed. --["Users/DrandyJones"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-01-27 10:34:10ElleWeber <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 22: </td> <td> Line 22: </td> </tr> <tr> <td> <span>-</span> Some people believe the ["North Davis"] location (the original) is somewhat better than the ["South Davis"] location in terms of quality and portion size. The North Davis location is significantly noisier (both inside and out) and the South Davis outside patio is significantly nicer. <span>They</span> serve a sizable variety of salsas, with options ranging from guacamole-based to old standbys like pico de gallo, and from mild to hot. The quality of meat used is quite good, including premium Angus beef. Dos Coyotes also orders their produce daily so you know that your food is always fresh when you order it. The food is prepared without lard, MSG and trans fat. Their daily specials can be very interesting and are written on the chalkboards in each restaurant, as well as on the Dos Coyotes Website. They offer several seafood and ["vegetarian options"] -- they are particularly famous for their immense salads. (For other immense salads see ["Pluto's"]) </td> <td> <span>+</span> Some people believe the ["North Davis"] location (the original) is somewhat better than the ["South Davis"] location in terms of quality and portion size. <span>Others prefer the South Davis location, which just goes to show that food preferences are subjective.</span> The North Davis location is significantly noisier (both inside and out) and the South Davis outside patio is significantly nicer. <span>Both locations</span> serve a sizable variety of salsas, with options ranging from guacamole-based to old standbys like pico de gallo, and from mild to hot. The quality of meat used is quite good, including premium Angus beef. Dos Coyotes also orders their produce daily so you know that your food is always fresh when you order it. The food is prepared without lard, MSG and trans fat. Their daily specials can be very interesting and are written on the chalkboards in each restaurant, as well as on the Dos Coyotes Website. They offer several seafood and ["vegetarian options"] -- they are particularly famous for their immense salads. (For other immense salads see ["Pluto's"]) </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-01-26 19:14:23MaryLieth <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 18: </td> <td> Line 18: </td> </tr> <tr> <td> <span>-</span> '''Dos Coyotes''' is a chain of ["restaurants"] that serve [wiki:WikiPedia:Cuisine_of_the_Southwest southwestern] (not Mexican or TexMex) style food. They started in Davis in January 1991, and now have seven locations in the greater ["Sacramento"] area, including North and South Davis, Arden, Roseville<span>, </span>Folsom, Elk Grove and West Sacramento. The back of their menu (and their website) has a letter which is signed "B. Coyote" and lauds a visit to a Davis location. </td> <td> <span>+</span> '''Dos Coyotes''' is a chain of ["restaurants"] that serve [wiki:WikiPedia:Cuisine_of_the_Southwest southwestern] (not Mexican or TexMex) style food. They started in Davis in January 1991, and now have seven locations in the greater ["Sacramento"] area, including North and South Davis, Arden, <span>["</span>Roseville<span>"], ["</span>Folsom<span>"]</span>, Elk Grove and <span>["</span>West Sacramento<span>"]</span>. The back of their menu (and their website) has a letter which is signed "B. Coyote" and lauds a visit to a Davis location. </td> </tr> <tr> <td> Line 20: </td> <td> Line 20: </td> </tr> <tr> <td> <span>- The name "Dos Coyotes" derives from the owner's name-- Bobby Coyote. Jokes involving Acme products aside, no one is sure who the other Coyote is. It is said (and disputed) that the other Coyote is Bobby's ex-wife, who started the company with him. She no longer works for the company, but may still own part of it. The owner of Dos lives in North Davis, and has one of the moving sun/horse/skyline things that can be found in the windows of the North D location on their front lawn.</span> </td> <td> <span>+ The name "Dos Coyotes" derives from the owner's name-- Bobby Coyote. Jokes involving Acme products aside, it's unclear who the other Coyote is. It is said (and disputed) that the other Coyote is Bobby's ex-wife, the co-founder of the restaurant. She no longer works for the company, but may still own part of it. The owner of Dos lives in North Davis, and has one of the moving sun/horse/skyline things that can be found in the windows of the North Davis location on their front lawn.</span> </td> </tr> <tr> <td> Line 22: </td> <td> Line 22: </td> </tr> <tr> <td> </td> <td> <span>+ Some people believe the ["North Davis"] location (the original) is somewhat better than the ["South Davis"] location in terms of quality and portion size. The North Davis location is significantly noisier (both inside and out) and the South Davis outside patio is significantly nicer. They serve a sizable variety of salsas, with options ranging from guacamole-based to old standbys like pico de gallo, and from mild to hot. The quality of meat used is quite good, including premium Angus beef. Dos Coyotes also orders their produce daily so you know that your food is always fresh when you order it. The food is prepared without lard, MSG and trans fat. Their daily specials can be very interesting and are written on the chalkboards in each restaurant, as well as on the Dos Coyotes Website. They offer several seafood and ["vegetarian options"] -- they are particularly famous for their immense salads. (For other immense salads see ["Pluto's"])</span> </td> </tr> <tr> <td> Line 23: </td> <td> Line 24: </td> </tr> <tr> <td> <span>- <br> - Some people believe the ["North Davis"] location (the original) is still somewhat better than the ["South Davis"] location in terms of quality and size of portions. The North Davis location is significantly noisier both inside and out and the South Davis outside patio is significantly nicer. The variety of salsas is sizable, with options ranging from guacamole-based to old standbys like pico de gallo, and from mild to hot. The quality of meat used is quite good- they use premium angus beef. Dos Coyotes also orders their produce daily so you know that your food is always fresh when you order it. The food is prepared without lard, MSG and is trans fat free. Their daily specials can be very interesting and can be seen in each restaurant or on the Dos Coyotes Website, and this ["restaurants" restaurant] provides several seafood and ["vegetarian options"] -- they are particularly famous for their immense salads. (For other immense salads see ["Pluto's"])<br> - <br> -</span> It is important to note that they do '''not''' serve Mexican (or TexMex) food, and make that fact very clear on their website and other marketing materials. Despite this, many people lament <span>how inauthentic the</span> "Mexican food"<span>&nbsp;served here is.</span> It's a bit like lamenting that Jimmy Buffett or John Denver are bad country singers... when neither sings country music, but rather something vaguely similar but regionally distinct. Southwestern cuisine has a heavy influence from Mexican cuisine, but also inherits a good deal from the chuck wagons of the old west cowboys and other non-Mexican sources. </td> <td> <span>+</span> It is important to note that they do '''not''' serve Mexican (or TexMex) food, and make that fact very clear on their website and other marketing materials. Despite this, many people lament <span>such</span> "<span>inauthentic </span>Mexican food<span>.</span>" It's a bit like lamenting that Jimmy Buffett or John Denver are bad country singers... when neither sings country music, but rather something vaguely similar but regionally distinct. Southwestern cuisine has a heavy influence from Mexican cuisine, but also inherits a good deal from the chuck wagons of the old west cowboys and other non-Mexican sources. </td> </tr> <tr> <td> Line 30: </td> <td> Line 28: </td> </tr> <tr> <td> <span>-</span> They have ["WiFi"] here (free) and participate in the ["Off Campus Meal Plan"]. Dos Coyotes also donates the fireworks the city's annual <span>Four</span>th of July events, as well as ["Celebrate Davis"]. </td> <td> <span>+</span> They have ["WiFi"] here (free) and participate in the ["Off Campus Meal Plan"]. Dos Coyotes also donates the <span>["</span>fireworks<span>"]</span> the city's annual <span>["4</span>th of July<span>"]</span> events, as well as ["Celebrate Davis"]. </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-01-26 17:41:44CurtisRobinsonComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 68: </td> <td> Line 68: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2009-01-26 17:41:44'' [[nbsp]] I came all the way from BC Canada Just to get my Border Burrito fix! nothing fills me up more than a Border steak. I would loved to eat one of those right now.<br> + When can we get a Dos in Canada? Im dieing out here !<br> + <br> + CR --["Users/CurtisRobinson"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-01-12 23:40:31EdWins(quick edit) <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 47: </td> <td> Line 47: </td> </tr> <tr> <td> <span>- * In 2007, a commenter posted their experience about finding a hair in their food and attempting to get a refund, and the resulting fallout. Due to the long discussion it generated (which included the store owner posting on the wiki), it was moved to a new page: the ["Dos Coyotes/Purported Hair and Refund Incident"].</span> </td> <td> <span>+ * In 2007, a commenter posted about finding hair in their food, and the results of their attempt to get a refund. The fallout and long discussion generated by the incident (some ~35+ comments after purging) were moved to the ["Dos Coyotes/Purported Hair and Refund Incident"].</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-01-12 23:38:30EdWins(quick edit) <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 45: </td> <td> Line 45: </td> </tr> <tr> <td> <span>-</span> * ["/2006 Reviews" Reviews from 2006] ~ </td> <td> <span>+</span> * ["/2006 Reviews" Reviews from 2006] ~<span>&nbsp;11 comments.</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-01-12 23:38:09EdWins(quick edit) <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 44: </td> <td> Line 44: </td> </tr> <tr> <td> <span>-</span> * ["/2005 Reviews" Reviews from 2005] ~ </td> <td> <span>+</span> * ["/2005 Reviews" Reviews from 2005] ~<span>&nbsp;22 comments.</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-01-12 23:37:42EdWins(quick edit) <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 46: </td> <td> Line 46: </td> </tr> <tr> <td> <span>-</span> * ["/2007 Reviews" Reviews from 2007] ~ </td> <td> <span>+</span> * ["/2007 Reviews" Reviews from 2007] ~<span>&nbsp;25 comments.</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2009-01-12 23:36:08EdWinssplitting. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 43: </td> <td> Line 43: </td> </tr> <tr> <td> <span>- ''' ''Older comments and reviews were moved - click to view the reviews from ["/2005 Reviews" 2005] and ["/2006 Reviews" 2006].'' '''</span> </td> <td> <span>+ '''Older comments and reviews were moved to separate pages'''<br> + * ["/2005 Reviews" Reviews from 2005] ~<br> + * ["/2006 Reviews" Reviews from 2006] ~<br> + * ["/2007 Reviews" Reviews from 2007] ~<br> + * In 2007, a commenter posted their experience about finding a hair in their food and attempting to get a refund, and the resulting fallout. Due to the long discussion it generated (which included the store owner posting on the wiki), it was moved to a new page: the ["Dos Coyotes/Purported Hair and Refund Incident"].</span> </td> </tr> <tr> <td> Line 45: </td> <td> Line 49: </td> </tr> <tr> <td> <span>- ------<br> - ''2007-01-13 13:00:52'' [[nbsp]] Reading these comments make me laugh. I've been going to dos for the last 14 years...without a terrible experience...True davisites love dos. First of all....anyone who orders a cheese enchilada has got to be a moron!!!! My favorites include the green chile stew (especially when I have a cold or its really chilly out)...and I also am a super big fan of anything with steak in it...whoever said theres more to try than a border burrito is right...there are SO many more options...dos is only for those who have balls enough to handle it...not for whining babies.. --["Users/ChristieKent"]<br> - <br> - Why do you say anyone who orders a cheese enchilada have to be a moron?? Well I agree with you if you're ordering it at Dos... -CM<br> - ------<br> - ''2007-01-13 13:04:41'' [[nbsp]] oh and im pretty sure (meaning 99.9 percent sure) that the other coyotes is NOT his ex wife --["Users/ChristieKent"]<br> - ------<br> - ''2007-03-01 09:11:22'' [[nbsp]] unless you're getting a salad, this place is pretty bad. Their burritos were pretty much all rice. Their southwest salads are decent. The best tacos can be found at ["el paisano taco truck"] in woodland. As far as southwest food goes, this is the only place in Davis, but better southwest can be found in any major city. --["Users/MattHh"]<br> - ------<br> - ''2007-03-01 11:39:26'' [[nbsp]] Watch out for rusted chairs at the South Davis location. No seriously! Most of the outdoor chairs are falling apart. It's something they need to fix before a customer gets injured. Doesn't Davis have laws against this kind of negligence? The food isn't great, either. --["Users/NumiaCairaguas"]<br> - -------<br> - "2007-04-08" [[nbsp]] Personally, I am a big fan of Dos Coyotes! My boyfriend always orders their HUGE chicken ceasar salad (you can tear off the giant tortilla it comes with to make your own salad wrap!). I also like any of their burritos with STEAK (I am willing to pay extra because it's delicious and the best meat they have), their combination taco plates, and the blue chip nachos. The quality of regular chips vary from time to time, and we stay away from their quesadillas (too cheesy), but overall, this place has friendly and quick service, fresh quality foods, and big portions. We usually go to the S.Davis one because it's roomier, but the N.Davis location has a better salsa selection. --["Users/noahsark"]<br> - ------<br> - ''2007-06-10 22:15:32'' [[nbsp]] I like the North Davis one better than the South Davis one because of the service. I have had no problems with the North Davis one. But I can't say that for the South Davis one. I ordered a burrito: beans, rice, sour cream and extra guacamole. When I opened it up and started eating it...guess what it was inside...RICE ONLY. So what, okay they messed up the order...it happens. I went back...the guy that took my order questioned me and said he didn't understand my order in the first place (I don't understand how that can be, but he should have asked when he was taking the order). The manager looked and me and said "well it looks half eaten". Anyways, after a whole bunch of eye rolling they gave me another burrito. What they should have said is "yes we fucked up...and sorry...heres another one...the one you ordered in the first place". And said it with a freaking smile. --["Users/Hoodie"]<br> - ------<br> - ''2007-06-21 21:46:14'' [[nbsp]] Went to the North Davis location, and in short, I doubt I'll go back. First, this was one of those menus with several items slightly different from one another, and you are left to figure out how they are different. (I was looking at the burritos). Not a big deal, but annoying. Second, the place is noisy. Not (necessarily) lots-of-customers-talking noisy, but even without many customers (as there the day I was there), there is a loud hum (some kind of fan?), plus music, plus high ceilings to echo everyone's voices, trying to talk over the other noise. It just wasn't pleasant. Third, the food wasn't bad, but it was mediocre. Really, the salsas were all that I liked; I just kept adding more salsa to my burrito, and thinking, "Why aren't we at ["El Mariachi"]?" --["Users/CovertProfessor"]<br> - ------<br> - ''2007-06-22 12:05:37'' [[nbsp]] I love their spinach-garlic quesadilla. It's so good I never eat the other stuff! --["Users/doggonit"]<br> - ------<br> - ''2007-08-24 11:37:39'' [[nbsp]] The Adobe salad is worth getting every time, with the chunky salsa:) --["Users/HakonHope"]<br> - ------<br> - ''2007-08-25 20:56:54'' [[nbsp]] I tried the enchiladas and the sauce reminded me of spaghetti-o's. Probably the worst enchiladas I've ever tried. Also, could the soda cups be any smaller? Pros: the soda cup was very cute, the whole restaurant was quite cute. Maybe I will try something else there someday. --["Users/MissL"]<br> - * Though I cannot defend the enchiladas (I would, in fact, stand by idly and watch the carnage), those cute cups are at ''least'' refillable. --["Users/KevinChin"]<br> - ------<br> - ''2007-08-26 15:48:35'' [[nbsp]] Love Dos, but make sure you count how many shrimp are in your shrimp burrito (there should be 5), sometimes they try to skimp on you. To their credit, it happened twice to me and both times, they made me another burrito. --["Users/ElisaWeller"]<br> - * Wow, you actually count your shrimp? Do you disassemble it prior to eating to count, or do you count as you are eating?? --thenuge<br> - * I counted as I ate. When half of my shrimp burrito ''only'' consisted of rice, beans, and a little salsa with three shrimp at the other end (four the second time) I started wondering if I was getting my money's worth. Then I realized that I shouldn't have to count ingredients, and started going to Guad instead. I still like the steak Southwest, but would only go here if with a group (which is a shame as I live near South Davis and was originally psyched to see them set up shop there). --kc<br> - ------<br> - ''See ["Dos Coyotes/Purported Hair and Refund Incident"], which was moved to a separate page because of the long discussion it generated.''<br> - ------<br> - ''2007-09-06 17:42:09'' [[nbsp]] I always liked the Navajo Nachos, but was never a fan of the burritos. The South Davis patio area is nice, when it's kept clean. A lot of times the tables outside have salsa or stuff on them (and even a chair a couple of times &gt;.&lt;) --["Users/EdWins"]<br> - ------<br> - ''2007-09-18 00:54:10'' [[nbsp]] Went there for the first time today and ordered ranchero burrito w/ chicken + rice. found no hair. all was good. --["Users/KaiWan"]<br> - ------<br> - ''2007-09-20 09:28:58'' [[nbsp]] I had some fantastic soft tacos at the south dos the other day. They were excellent. I love the salsa at the south dos. The salsa in the corner is truly an amazing creation. Yum! --["Users/WesHardaker"]<br> - ------<br> - ''2007-09-20 12:29:20'' [[nbsp]] I LOVE DOS!!!!!<br> - i had the BEST burrito last night at south davis<br> - THANKS STEVE!!!!!<br> - and thanks dos for the awesome fireworks this year!!!!!!<br> - --["Users/ChristieKent"]<br> - ------<br> - ''2007-09-25 11:45:49'' [[nbsp]] I went to Dos in N. Davis and have decided that I think the S. Davis location is much better. The burrito I got at N. Dos was cold and the chips really stale. The S. Dos is always good and fresh. --["Users/MyaBrn"]<br> - ------<br> - ''2007-09-25 16:58:55'' [[nbsp]] Went to the North Davis location this weekend and I ordered a plate of cheese enchiladas. The portions were large, but the enchilada sauce tasted exactly like Spaghetti-O's, just like MissL mentioned earlier. I've had better tasting enchiladas in the frozen section of my local Savemart. :( --["Users/CalamityJanie"]<br> - ------<br> - ''2007-10-19 18:24:59'' [[nbsp]] The food is pretty good, but the salsa has something to be desired. I usually end up mixing several together to get something that actually has flavor and spice, but it takes a while. The wait is very short and the restaurant itself has a great atmosphere. --["Users/LolaTorney"]<br> - ------<br> - ''2007-10-28 23:01:34'' [[nbsp]] I have not had a bad experience here; its a lovely place. The atmosphere is nice and really cool for that kind of restaurant, and the food is delicious. Make sure to try every kind of salsa, and ask for more chips. They are very kind there, and provide prompt service with a smile. I recommend the Shrimp Taco, and now they have a great deal on carnitas for the fall. Their cucumber mango salsa is really tasty too. Reminds me of my mom's cooking (she grew up in New Mexico). --["Users/AnnaF"]<br> - ------<br> - ''2007-11-21 13:29:43'' [[nbsp]] I went to the one in North Davis about 3 weeks ago and ordered a border burrito. The customer service was great but I don't think it was worth it for the price. --["Users/DavidHolcomb"]<br> - ------<br> - ''2007-12-22 00:51:23'' [[nbsp]] Dos Coyotes has fresh, great tasting food and excellent salsa - in fact their sweet green salsa is among my favorite salsas ever. Unfortunatley the price, while not ''that'' steep, is a little too much for me to eat their regularly with my girlfriend, but I do rather enjoy it when I go. Also people say im crazy but I find the food to be better at the South Davis location. --["Users/JakeJames"]</span> </td> <td> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-12-26 14:18:46RHeinmanComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 115: </td> <td> Line 115: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2008-12-26 14:18:46'' [[nbsp]] Loooooove the shrimp burritos. The Covell location is cozy, but be careful to sit in the back if you go to the Cowell location in winter--it's smaller and if you sit too close to the door, the cold air will waft in over you every time someone comes in! The food has always been good &amp; tasty--and when I've ordered take-out, they always give me a big bag of chips (so make sure you've got extra salsa at home!). --["Users/RHeinman"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-11-21 11:37:34JabberWokky(quick edit) <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 112: </td> <td> Line 112: </td> </tr> <tr> <td> <span>-</span> * It's not Mexican. It's Southwestern. ["Silver Dragon"] is also bad Tex Mex, with very bland rice. --["Users/JabberWokky" jw] </td> <td> <span>+</span> * It's not Mexican. It's Southwestern. <span>&nbsp;By the same reasoning,</span> ["Silver Dragon"] is also bad Tex Mex, with very bland rice. --["Users/JabberWokky" jw] </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-11-21 11:37:07JabberWokky <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 112: </td> <td> Line 112: </td> </tr> <tr> <td> </td> <td> <span>+ * It's not Mexican. It's Southwestern. ["Silver Dragon"] is also bad Tex Mex, with very bland rice. --["Users/JabberWokky" jw]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-11-16 18:12:38aroComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 112: </td> <td> Line 112: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2008-11-16 18:12:38'' [[nbsp]] VEGETARIANS BEWARE!!!!! i was at dos coyotes last night with a big group, and one person ordered a veggie burrito (the ranchero i think). this person is so vegetarian he wont eat marshmallows. so imagine how upset he was when he found a big chunk of steak on his plate! it was a big stew sized piece of beef mixed in with the sauce that was poured over the burrito. one would hope that a place like davis could handle the "enormous" challenge of not serving meat to vegetarians, but sadly, dos coyotes fails at this simple task. this was the marketplace location by the way. --["Users/aro"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-11-13 09:08:44mattfComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 110: </td> <td> Line 110: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2008-11-13 09:08:44'' [[nbsp]] This is the worst Mexican food I have had in a long, long time -- and since I eat it at least 2-3 times a week, that's saying a lot. As others have said, the enchilada sauce is so sickeningly sweet and reminiscent of chef Boyardee that I could only eat a few bites. The rice and beans were bland. I had some of my friend's burrito, and it was nothing but said bland rice. Bad Tex Mex... never going back. --["Users/mattf"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-11-12 10:14:29CaryArnoldAdded media links. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 34: </td> <td> Line 34: </td> </tr> <tr> <td> </td> <td> <span>+ [http://may-2008.davislifemagazine.com/doscoyotefeat/pg1 Read a story] about Bobby Coyote and Dos Coyotes in ["Davis Life Magazine"].<br> + <br> + [http://may-2008.davislifemagazine.com/dosreview/pg1 Read a review] in ["Davis Life Magazine"].</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-11-11 00:13:39ArianeMetzComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 105: </td> <td> Line 105: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2008-11-11 00:13:39'' [[nbsp]] I used to order the Howl'n Tostada ensalada (get the dressing on the side if you are health-conscious) here a LOT...but now I am kind of burnt-out on the place. They give you SO MUCH FOOD it is kind of overwhelming at times, and they are not the cheapest place in town. Aree Rating: 7/10. --["Users/ArianeMetz"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-10-17 12:58:13StaceyEllisformatting <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 12: </td> <td> Line 12: </td> </tr> <tr> <td> <span>-</span> ||&lt;bgcolor='#E0E0FF')&gt;'''Catering''||catering@doscoyotes.net||catering number (530) 753-0202|| </td> <td> <span>+</span> ||&lt;bgcolor='#E0E0FF')&gt;'''Catering<span>'</span>''||catering@doscoyotes.net||catering number (530) 753-0202|| </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-10-17 12:16:12fiona <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 12: </td> <td> Line 12: </td> </tr> <tr> <td> </td> <td> <span>+ ||&lt;bgcolor='#E0E0FF')&gt;'''Catering''||catering@doscoyotes.net||catering number (530) 753-0202||</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-10-17 11:21:37fiona <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 1: </td> <td> Line 1: </td> </tr> <tr> <td> <span>-</span> [[Image(doggies.jpg, 300, right, thumbnail)]]<span><br> - </span> </td> <td> <span>+</span> [[Image(doggies.jpg, 300, <span>left, thumbnail)]]<br> + [[Image(South Davis Patio.jpg,"South Davis Patio", 250, </span>right, thumbnail)]] </td> </tr> <tr> <td> Line 21: </td> <td> Line 21: </td> </tr> <tr> <td> <span>- [[Image(South Davis Patio.jpg,"South Davis Patio", 250, left, thumbnail)]]</span> </td> <td> <span>+ </span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-10-17 11:04:23fionaUpload of image <a href="http://daviswiki.org/Dos_Coyotes?action=Files&do=view&target=Inside%20of%20South%20Davis%20Dos%20Coyotes.jpg">Inside of South Davis Dos Coyotes.jpg</a>.Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-10-17 08:30:10fiona <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 21: </td> <td> Line 21: </td> </tr> <tr> <td> </td> <td> <span>+ [[Image(South Davis Patio.jpg,"South Davis Patio", 250, left, thumbnail)]]<br> + </span> </td> </tr> <tr> <td> Line 31: </td> <td> Line 33: </td> </tr> <tr> <td> <span>-</span> [[Image(<span>s</span>o<span>u</span>th<span>do</span>s<span>p</span>atio.jpg, "<span>S</span>o<span>u</span>th Davis <span>p</span>atio<span>&nbsp;area</span>", <span>3</span>0<span>0</span>, thumb)]] </td> <td> <span>+ <br> + <br> +</span> [[Image(<span>N</span>o<span>r</span>th<span>&nbsp;Davi</span>s<span>&nbsp;P</span>atio.jpg, "<span>N</span>o<span>r</span>th Davis <span>P</span>atio", <span>25</span>0<span>, left</span>, thumb<span>nail</span>)]] </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-10-17 08:26:50fionaUpload of image <a href="http://daviswiki.org/Dos_Coyotes?action=Files&do=view&target=South%20Davis%20Patio.jpg">South Davis Patio.jpg</a>.Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-10-17 08:24:47fionaUpload of image <a href="http://daviswiki.org/Dos_Coyotes?action=Files&do=view&target=North%20Davis%20Patio.jpg">North Davis Patio.jpg</a>.Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-10-17 08:13:39fiona <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 17: </td> <td> Line 17: </td> </tr> <tr> <td> <span>-</span> '''Dos Coyotes''' is a chain of ["restaurants"] that serve [wiki:WikiPedia:Cuisine_of_the_Southwest southwestern] (not Mexican or TexMex) style food. They started in Davis in January 1991, and now have seven locations in the greater ["Sacramento"] area, including North and South Davis, Arden, Roseville, Folsom, Elk Grove and West Sacramento. The back of their menu (and their website) has a letter which is signed "<span>W</span>. Coyote" and lauds a visit to a Davis location. </td> <td> <span>+</span> '''Dos Coyotes''' is a chain of ["restaurants"] that serve [wiki:WikiPedia:Cuisine_of_the_Southwest southwestern] (not Mexican or TexMex) style food. They started in Davis in January 1991, and now have seven locations in the greater ["Sacramento"] area, including North and South Davis, Arden, Roseville, Folsom, Elk Grove and West Sacramento. The back of their menu (and their website) has a letter which is signed "<span>B</span>. Coyote" and lauds a visit to a Davis location. </td> </tr> <tr> <td> Line 25: </td> <td> Line 25: </td> </tr> <tr> <td> <span>-</span> Their menu is divided into ["burritos"], tacos, Southwest plates, antojitos (quesadillas, nachos, taquitos etc.), salads, kid stuff, side orders, and beverages. On the back of the menu you will find the Dos Coyotes Feeding the Pack- Catering Menu.<span>&nbsp;If you call into their corporate office for a catering order they will work with you if you have a budget as well as give you sudgestions and even more options that are not on the back of the menu.</span> </td> <td> <span>+</span> Their menu is divided into ["burritos"], tacos, Southwest plates, antojitos (quesadillas, nachos, taquitos etc.), salads, kid stuff, side orders, and beverages. On the back of the menu you will find the Dos Coyotes Feeding the Pack- Catering Menu. </td> </tr> <tr> <td> Line 27: </td> <td> Line 27: </td> </tr> <tr> <td> <span>- <br> -</span> They have ["WiFi"] here (free) and <span>also are </span>participat<span>ing</span> in the ["Off Campus Meal Plan"]. Dos Coyotes also donates the fireworks the city's annual Fourth of July events, as well as ["Celebrate Davis"]. </td> <td> <span>+</span> They have ["WiFi"] here (free) and participat<span>e</span> in the ["Off Campus Meal Plan"]. Dos Coyotes also donates the fireworks the city's annual Fourth of July events, as well as ["Celebrate Davis"]. </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-10-15 09:42:57fiona <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 15: </td> <td> Line 15: </td> </tr> <tr> <td> </td> <td> <span>+ <br> + </span> </td> </tr> <tr> <td> Line 19: </td> <td> Line 21: </td> </tr> <tr> <td> <span>-</span> Some people believe the ["North Davis"] location (the original) is still somewhat better than the ["South Davis"] location in terms of quality and size of portions. The North Davis location is significantly noisier both inside and out and the South Davis outside patio is significantly nicer. The variety of salsas is sizable, with options ranging from guacamole-based to old standbys like pico de gallo. The quality of meat used is quite good- they use premium angus bee<span>r</span>. Dos Coyotes also orders their produce daily so you know that your food is always fresh when you order it. The food is prepared without lard, MSG and is trans fat free. Their daily specials can be very interesting and can be seen in each restaurant or on the Dos Coyotes Website, and this ["restaurants" restaurant] provides several seafood and ["vegetarian options"] -- they are particularly famous for their immense salads. (For other immense salads see ["Pluto's"]) </td> <td> <span>+</span> Some people believe the ["North Davis"] location (the original) is still somewhat better than the ["South Davis"] location in terms of quality and size of portions. The North Davis location is significantly noisier both inside and out and the South Davis outside patio is significantly nicer. The variety of salsas is sizable, with options ranging from guacamole-based to old standbys like pico de gallo<span>, and from mild to hot</span>. The quality of meat used is quite good- they use premium angus bee<span>f</span>. Dos Coyotes also orders their produce daily so you know that your food is always fresh when you order it. The food is prepared without lard, MSG and is trans fat free. Their daily specials can be very interesting and can be seen in each restaurant or on the Dos Coyotes Website, and this ["restaurants" restaurant] provides several seafood and ["vegetarian options"] -- they are particularly famous for their immense salads. (For other immense salads see ["Pluto's"]) </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-10-15 08:36:52fiona <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 17: </td> <td> Line 17: </td> </tr> <tr> <td> <span>-</span> The name "Dos Coyotes" derives from the owner's name-- Bobby Coyote. Jokes involving Acme products aside, no one is sure who the other Coyote is. It is said (and disputed) that the other Coyote is Bobby's ex-wife, who started the company with him. She no longer works for the company, but may still own part of it.<span><br> -</span> The owner of Dos lives in North Davis, and has one of the moving sun/horse/skyline things that can be found in the windows of the North D location on their front lawn. </td> <td> <span>+</span> The name "Dos Coyotes" derives from the owner's name-- Bobby Coyote. Jokes involving Acme products aside, no one is sure who the other Coyote is. It is said (and disputed) that the other Coyote is Bobby's ex-wife, who started the company with him. She no longer works for the company, but may still own part of it. The owner of Dos lives in North Davis, and has one of the moving sun/horse/skyline things that can be found in the windows of the North D location on their front lawn. </td> </tr> <tr> <td> Line 20: </td> <td> Line 19: </td> </tr> <tr> <td> <span>-</span> Some people believe the ["North Davis"] location (the original) is still somewhat better than the ["South Davis"] location in terms of quality and size of portions. The North Davis location is significantly noisier both inside and out and the South Davis outside patio is significantly nicer. The variety of salsas is sizable, with options ranging from guacamole-based to old standbys like pico de gallo. The quality of meat used is quite good<span>, though ordering stea</span>k<span>&nbsp;</span>w<span>ill incur a small extra charge</span>.<span>&nbsp;</span> The food is prepared without lard, MSG and is trans fat free. Their daily specials can be very interesting and can be seen in each restaurant or on the Dos Coyotes Website, and this ["restaurants" restaurant] provides several seafood and ["vegetarian options"] -- they are particularly famous for their immense salads. (For other immense salads see ["Pluto's"]) </td> <td> <span>+</span> Some people believe the ["North Davis"] location (the original) is still somewhat better than the ["South Davis"] location in terms of quality and size of portions. The North Davis location is significantly noisier both inside and out and the South Davis outside patio is significantly nicer. The variety of salsas is sizable, with options ranging from guacamole-based to old standbys like pico de gallo. The quality of meat used is quite good<span>- they use premium angus beer. Dos Coyotes also orders their produce daily so you </span>k<span>no</span>w<span>&nbsp;that your food is always fresh when you order it</span>. The food is prepared without lard, MSG and is trans fat free. Their daily specials can be very interesting and can be seen in each restaurant or on the Dos Coyotes Website, and this ["restaurants" restaurant] provides several seafood and ["vegetarian options"] -- they are particularly famous for their immense salads. (For other immense salads see ["Pluto's"]) </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-10-15 08:16:39fiona <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 17: </td> <td> Line 17: </td> </tr> <tr> <td> </td> <td> <span>+ The name "Dos Coyotes" derives from the owner's name-- Bobby Coyote. Jokes involving Acme products aside, no one is sure who the other Coyote is. It is said (and disputed) that the other Coyote is Bobby's ex-wife, who started the company with him. She no longer works for the company, but may still own part of it.<br> + The owner of Dos lives in North Davis, and has one of the moving sun/horse/skyline things that can be found in the windows of the North D location on their front lawn.<br> + </span> </td> </tr> <tr> <td> Line 21: </td> <td> Line 24: </td> </tr> <tr> <td> <span>-</span> Their menu is divided into ["burritos"], tacos, Southwest plates, antojitos (quesadillas, nachos, etc.), salads, kid stuff, side orders, and beverages. </td> <td> <span>+</span> Their menu is divided into ["burritos"], tacos, Southwest plates, antojitos (quesadillas, nachos, <span>taquitos </span>etc.), salads, kid stuff, side orders, and beverages.<span>&nbsp;On the back of the menu you will find the Dos Coyotes Feeding the Pack- Catering Menu. If you call into their corporate office for a catering order they will work with you if you have a budget as well as give you sudgestions and even more options that are not on the back of the menu.</span> </td> </tr> <tr> <td> Line 23: </td> <td> Line 26: </td> </tr> <tr> <td> <span>- The name "Dos Coyotes" derives from the owner's name-- Bobby Coyote. But his real name is Robert Davidson. Jokes involving Acme products aside, no one is sure who the other Coyote is. It is said (and disputed) that the other Coyote is Bobby's ex-wife, who started the company with him. She no longer works for the company, but may still own part of it.<br> - The owner of Dos lives in North Davis, and has one of the moving sun/horse/skyline things that can be found in the windows of the North D location on their front lawn.</span> </td> <td> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-10-14 08:13:29fiona <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 15: </td> <td> Line 15: </td> </tr> <tr> <td> <span>-</span> '''Dos Coyotes''' is a chain of ["restaurants"] that serve [wiki:WikiPedia:Cuisine_of_the_Southwest southwestern] (not Mexican or TexMex) style food. They started in Davis in January 1991, and now have seve<span>ral</span> locations in the greater ["Sacramento"] area. The back of their menu (and their website) has a letter which is signed "W. Coyote" and lauds a visit to a Davis location. </td> <td> <span>+</span> '''Dos Coyotes''' is a chain of ["restaurants"] that serve [wiki:WikiPedia:Cuisine_of_the_Southwest southwestern] (not Mexican or TexMex) style food. They started in Davis in January 1991, and now have seve<span>n</span> locations in the greater ["Sacramento"] area<span>, including North and South Davis, Arden, Roseville, Folsom, Elk Grove and West Sacramento</span>. The back of their menu (and their website) has a letter which is signed "W. Coyote" and lauds a visit to a Davis location. </td> </tr> <tr> <td> Line 17: </td> <td> Line 17: </td> </tr> <tr> <td> <span>-</span> Some people believe the ["North Davis"] location (the original) is still somewhat better than the ["South Davis"] location in terms of quality and size of portions. The North Davis location is significantly noisier both inside and out and the South Davis outside patio is significantly nicer. The variety of salsas is sizable, with options ranging from guacamole-based to old standbys like pico de gallo. The quality of meat used is quite good, though ordering steak will incur a small extra charge. The food is prepared without lard<span>&nbsp;or</span> MSG. Their daily specials can be very interesting, and this ["restaurants" restaurant] provides several seafood and ["vegetarian options"] -- they are particularly famous for their immense salads. (For other immense salads see ["Pluto's"]) </td> <td> <span>+</span> Some people believe the ["North Davis"] location (the original) is still somewhat better than the ["South Davis"] location in terms of quality and size of portions. The North Davis location is significantly noisier both inside and out and the South Davis outside patio is significantly nicer. The variety of salsas is sizable, with options ranging from guacamole-based to old standbys like pico de gallo. The quality of meat used is quite good, though ordering steak will incur a small extra charge. The food is prepared without lard<span>,</span> MSG<span>&nbsp;and is trans fat free</span>. Their daily specials can be very interesting<span>&nbsp;and can be seen in each restaurant or on the Dos Coyotes Website</span>, and this ["restaurants" restaurant] provides several seafood and ["vegetarian options"] -- they are particularly famous for their immense salads. (For other immense salads see ["Pluto's"]) </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-09-14 19:46:48JasonAllerlink fixes <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 37: </td> <td> Line 37: </td> </tr> <tr> <td> <span>-</span> ''2007-01-13 13:00:52'' [[nbsp]] Reading these comments make me laugh. I've been going to dos for the last 14 years...without a terrible experience...True davisites love dos. First of all....anyone who orders a cheese enchilada has got to be a moron!!!! My favorites include the green chile stew (especially when I have a cold or its really chilly out)...and I also am a super big fan of anything with steak in it...whoever said theres more to try than a border burrito is right...there are SO many more options...dos is only for those who have balls enough to handle it...not for whining babies.. --["ChristieKent"] </td> <td> <span>+</span> ''2007-01-13 13:00:52'' [[nbsp]] Reading these comments make me laugh. I've been going to dos for the last 14 years...without a terrible experience...True davisites love dos. First of all....anyone who orders a cheese enchilada has got to be a moron!!!! My favorites include the green chile stew (especially when I have a cold or its really chilly out)...and I also am a super big fan of anything with steak in it...whoever said theres more to try than a border burrito is right...there are SO many more options...dos is only for those who have balls enough to handle it...not for whining babies.. --["<span>Users/</span>ChristieKent"] </td> </tr> <tr> <td> Line 41: </td> <td> Line 41: </td> </tr> <tr> <td> <span>-</span> ''2007-01-13 13:04:41'' [[nbsp]] oh and im pretty sure (meaning 99.9 percent sure) that the other coyotes is NOT his ex wife --["ChristieKent"] </td> <td> <span>+</span> ''2007-01-13 13:04:41'' [[nbsp]] oh and im pretty sure (meaning 99.9 percent sure) that the other coyotes is NOT his ex wife --["<span>Users/</span>ChristieKent"] </td> </tr> <tr> <td> Line 43: </td> <td> Line 43: </td> </tr> <tr> <td> <span>-</span> ''2007-03-01 09:11:22'' [[nbsp]] unless you're getting a salad, this place is pretty bad. Their burritos were pretty much all rice. Their southwest salads are decent. The best tacos can be found at ["el paisano taco truck"] in woodland. As far as southwest food goes, this is the only place in Davis, but better southwest can be found in any major city. --["MattHh"] </td> <td> <span>+</span> ''2007-03-01 09:11:22'' [[nbsp]] unless you're getting a salad, this place is pretty bad. Their burritos were pretty much all rice. Their southwest salads are decent. The best tacos can be found at ["el paisano taco truck"] in woodland. As far as southwest food goes, this is the only place in Davis, but better southwest can be found in any major city. --["<span>Users/</span>MattHh"] </td> </tr> <tr> <td> Line 45: </td> <td> Line 45: </td> </tr> <tr> <td> <span>-</span> ''2007-03-01 11:39:26'' [[nbsp]] Watch out for rusted chairs at the South Davis location. No seriously! Most of the outdoor chairs are falling apart. It's something they need to fix before a customer gets injured. Doesn't Davis have laws against this kind of negligence? The food isn't great, either. --["NumiaCairaguas"] </td> <td> <span>+</span> ''2007-03-01 11:39:26'' [[nbsp]] Watch out for rusted chairs at the South Davis location. No seriously! Most of the outdoor chairs are falling apart. It's something they need to fix before a customer gets injured. Doesn't Davis have laws against this kind of negligence? The food isn't great, either. --["<span>Users/</span>NumiaCairaguas"] </td> </tr> <tr> <td> Line 47: </td> <td> Line 47: </td> </tr> <tr> <td> <span>-</span> "2007-04-08" [[nbsp]] Personally, I am a big fan of Dos Coyotes! My boyfriend always orders their HUGE chicken ceasar salad (you can tear off the giant tortilla it comes with to make your own salad wrap!). I also like any of their burritos with STEAK (I am willing to pay extra because it's delicious and the best meat they have), their combination taco plates, and the blue chip nachos. The quality of regular chips vary from time to time, and we stay away from their quesadillas (too cheesy), but overall, this place has friendly and quick service, fresh quality foods, and big portions. We usually go to the S.Davis one because it's roomier, but the N.Davis location has a better salsa selection. --["noahsark"] </td> <td> <span>+</span> "2007-04-08" [[nbsp]] Personally, I am a big fan of Dos Coyotes! My boyfriend always orders their HUGE chicken ceasar salad (you can tear off the giant tortilla it comes with to make your own salad wrap!). I also like any of their burritos with STEAK (I am willing to pay extra because it's delicious and the best meat they have), their combination taco plates, and the blue chip nachos. The quality of regular chips vary from time to time, and we stay away from their quesadillas (too cheesy), but overall, this place has friendly and quick service, fresh quality foods, and big portions. We usually go to the S.Davis one because it's roomier, but the N.Davis location has a better salsa selection. --["<span>Users/</span>noahsark"] </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-09-07 19:03:46jamaassenminor formatting <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 5: </td> <td> Line 5: </td> </tr> <tr> <td> <span>-</span> ||&lt;bgcolor='#E0E0FF')&gt;'''Hours'''||Sun - Thu 11:00 AM - 9:30 PM||Sun - Thu 11:00AM - 9:30 PM|| </td> <td> <span>+</span> ||&lt;bgcolor='#E0E0FF')&gt;'''Hours'''||Sun - Thu 11:00 AM - 9:30 PM||Sun - Thu 11:00<span>&nbsp;</span>AM - 9:30 PM|| </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-09-07 19:02:12jamaassen <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 5: </td> <td> Line 5: </td> </tr> <tr> <td> <span>-</span> ||&lt;bgcolor='#E0E0FF')&gt;'''Hours'''||Sun - Thu 11:00 AM - 9:30 PM||Sun-Thu 11:00AM-9:30PM|| </td> <td> <span>+</span> ||&lt;bgcolor='#E0E0FF')&gt;'''Hours'''||Sun - Thu 11:00 AM - 9:30 PM||Sun<span>&nbsp;</span>-<span>&nbsp;</span>Thu 11:00AM<span>&nbsp;</span>-<span>&nbsp;</span>9:30<span>&nbsp;</span>PM|| </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-06-13 19:58:29jrendlerComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 97: </td> <td> Line 97: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2008-06-13 20:58:29'' [[nbsp]] Dos coyotes is the best! My favorites are the shrimp burrito and the Adobe salad --["Users/jrendler"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-06-09 18:37:01AdaleenComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 95: </td> <td> Line 95: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2008-06-09 19:37:01'' [[nbsp]] they're really really tasty, but they need to keep the flies out of the salsa. --["Users/Adaleen"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-05-16 14:26:58CurlyGirl26Comment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 93: </td> <td> Line 93: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2008-05-16 15:26:58'' [[nbsp]] I used to eat at the North Dos several times a week. It was convenient and the food is decent. Now, while I don't mind going there from time to time, I don't really understand why people rave about this place. Yea, the food is good (although, I've been served cold food on occasion) and I enjoy the salsa bar, but still. . .this place is way overrated. It is what it is, cheap tex-mex. --["Users/CurlyGirl26"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-05-16 13:14:40tgdavisComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 91: </td> <td> Line 91: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2008-05-16 14:14:40'' [[nbsp]] Always like the food here. I usually go to the north location, but went to the south for the first time today. I always get the shrimp burrito. Both places makes it well, but for some reason I prefer the north burrito....more sauce or something? --["Users/tgdavis"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2008-01-22 21:43:31ChronozComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 89: </td> <td> Line 89: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2008-01-22 21:43:31'' [[nbsp]] For an entertaining time, check out the "hair incident" or whatever it's labeled under for a hilarious anecdote of Amy Lee finding a hair inside her salmon burrito. She and Bobby Coyote have a battle of emotions that amounts to nothing. Really, it's good reading! --["Users/Chronoz"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-12-22 10:05:20WilliamLewismerging cells <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 11: </td> <td> Line 11: </td> </tr> <tr> <td> <span>-</span> ||&lt;bgcolor='#E0E0FF')&gt;'''Menu'''||&lt;<span>)</span>&gt; [http://www.doscoyotes.net/menu.html Click Here]<span>&nbsp;</span>||<span>&nbsp;||</span> </td> <td> <span>+</span> ||&lt;bgcolor='#E0E0FF')&gt;'''Menu'''||&lt;<span>:-2</span>&gt; [http://www.doscoyotes.net/menu.html Click Here]|| </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-12-22 10:03:55WilliamLewistable border <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 3: </td> <td> Line 3: </td> </tr> <tr> <td> <span>-</span> ||&lt;bgcolor='#E0E0FF')&gt;'''Location'''||&lt;bgcolor='#E0E0FF'&gt;'''["North Davis"] at ["The Marketplace"]''' [[nbsp]] [[nbsp]]||&lt;bgcolor='#E0E0FF'&gt;'''["South Davis"] at ["Oakshade Town Center"]'''|| </td> <td> <span>+</span> ||&lt;<span>tableborder='1' </span>bgcolor='#E0E0FF')&gt;'''Location'''||&lt;bgcolor='#E0E0FF'&gt;'''["North Davis"] at ["The Marketplace"]''' [[nbsp]] [[nbsp]]||&lt;bgcolor='#E0E0FF'&gt;'''["South Davis"] at ["Oakshade Town Center"]'''|| </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-12-22 09:30:08JabberWokkyHTML-&gt;wikimarkup (PA hot dogs are fantastic, by the way. Mmm.. PA Dutch Dogs) <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 88: </td> <td> Line 88: </td> </tr> <tr> <td> <span>-</span> ''2007-12-22 00:51:23'' [[nbsp]] Dos Coyotes has fresh, great tasting food and excellent salsa - in fact their sweet green salsa is among my favorite salsas ever. Unfortunatley the price, while not <span>&lt;i&gt;that&lt;/i&gt;</span> steep, is a little too much for me to eat their regularly with my girlfriend, but I do rather enjoy it when I go. Also people say im crazy but I find the food to be better at the South Davis location. --["Users/JakeJames"] </td> <td> <span>+</span> ''2007-12-22 00:51:23'' [[nbsp]] Dos Coyotes has fresh, great tasting food and excellent salsa - in fact their sweet green salsa is among my favorite salsas ever. Unfortunatley the price, while not <span>''that''</span> steep, is a little too much for me to eat their regularly with my girlfriend, but I do rather enjoy it when I go. Also people say im crazy but I find the food to be better at the South Davis location. --["Users/JakeJames"] </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-12-22 00:51:23JakeJamesComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 87: </td> <td> Line 87: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2007-12-22 00:51:23'' [[nbsp]] Dos Coyotes has fresh, great tasting food and excellent salsa - in fact their sweet green salsa is among my favorite salsas ever. Unfortunatley the price, while not &lt;i&gt;that&lt;/i&gt; steep, is a little too much for me to eat their regularly with my girlfriend, but I do rather enjoy it when I go. Also people say im crazy but I find the food to be better at the South Davis location. --["Users/JakeJames"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-12-01 17:52:49WilliamLewisdon't need that break <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 13: </td> <td> Line 13: </td> </tr> <tr> <td> <span>- == ==</span> </td> <td> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-12-01 17:52:04WilliamLewisDoes this look better? Feedback, please. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 3: </td> <td> Line 3: </td> </tr> <tr> <td> <span>-</span> ||&lt;bgcolor='#E0E0FF'<span>&nbsp;</span>4<span>9%&gt;'''["North Da</span>v<span>is"] at ["The Marketplace"]'''||&lt;2%&gt;||&lt;bgcolor='#E0E0FF' 49%&gt;'''["South Da</span>v<span>is"] at ["Oakshade Town Center"]'''||<br> - ||[[Address(1411 ["Co</span>v<span>ell" W. Covell Blv</span>d.])]] #107 &amp; #108<span>||</span> ||[[Address(2191 ["Cowell Blvd."])]] Ste. A||<br> <span>-</span> ||&lt;bgcolor='#E0E0FF'&gt;'''Hours'''<span>|| ||&lt;bgcolor='#E0E0FF'&gt;'''Hours'''||<br> - </span>||Sun<span>-</span>Thu 11:00AM<span>-</span>9:30PM<span>|| </span>||Sun-Thu 11:00AM-9:30PM||<br> <span>- ||Fri-</span>Sat 11:00AM<span>-</span>10:00PM||<span>&nbsp;||Fri-</span>Sat 11:00AM<span>-</span>10:00PM||<br> <span>-</span> ||&lt;bgcolor='#E0E0FF'&gt;'''Phone'''<span>|| ||&lt;bgcolor='#E0E0FF'&gt;'''Phone'''||<br> - </span>||(530)753-0922<span>||</span> ||(530)758-1400||<br> <span>-</span> ||&lt;bgcolor='#E0E0FF'&gt;'''Fax'''<span>|| ||&lt;bgcolor='#E0E0FF'&gt;'''Fax'''||<br> - </span>||(530)753-0724||<span>&nbsp;||</span>(530)758-1450||<br> <span>-</span> ||&lt;bgcolor='#E0E0FF'<span>&gt;'''Established'''|| ||&lt;bgcolor='#E0E0FF'&gt;'''Established'''||<br> - </span>||January 9, 1991||<span>&nbsp;||</span>December 13, 2000||<br> <span>-</span> ||&lt;bgcolor='#E0E0FF'&gt;'''Web Page'''<span>|| ||&lt;bgcolor='#E0E0FF'&gt;'''Web Page'''||<br> - </span>||[http://www.doscoyotes.net/loc-northdavis.html North Davis Location]||<span>&nbsp;||</span>[http://www.doscoyotes.net/loc-southdavis.html South Davis Location]||<br> <span>-</span> ||&lt;bgcolor='#E0E0FF'&gt;'''Menu'''||<span>&nbsp;||&lt;bgcolor='#E0E0FF'&gt;'''Menu'''||<br> - ||</span>[http://www.doscoyotes.net/menu.html Click Here]<span>|| ||[http://www.doscoyotes.net/menu.html Click Here]||</span> </td> <td> <span>+</span> ||&lt;bgcolor='#E0E0FF'<span>)&gt;'''Location'''||&lt;bgcolor='#E0E0FF'&gt;'''["North Davis"] at ["The Marketplace"]''' [[nbsp]] [[nbsp]]||&lt;bgcolor='#E0E0FF'&gt;'''["South Davis"] at ["Oakshade Town Center"]'''||<br> + ||&lt;bgcolor='#E0E0FF')&gt;'''Address'''||[[Address(1</span>4<span>11 ["Co</span>v<span>ell" W. Co</span>v<span>ell Bl</span>vd.])]] #107 &amp; #108 ||[[Address(2191 ["Cowell Blvd."])]] Ste. A||<br> <span>+</span> ||&lt;bgcolor='#E0E0FF'<span>)</span>&gt;'''Hours'''||Sun<span>&nbsp;- </span>Thu 11:00<span>&nbsp;</span>AM<span>&nbsp;- </span>9:30<span>&nbsp;</span>PM||Sun-Thu 11:00AM-9:30PM||<br> <span>+ ||&lt;bgcolor='#E0E0FF')&gt;||Fri - </span>Sat 11:00<span>&nbsp;</span>AM<span>&nbsp;- </span>10:00<span>&nbsp;</span>PM||<span>Fri - </span>Sat 11:00<span>&nbsp;</span>AM<span>&nbsp;- </span>10:00<span>&nbsp;</span>PM||<br> <span>+</span> ||&lt;bgcolor='#E0E0FF'<span>)</span>&gt;'''Phone'''||(530)<span>&nbsp;</span>753-0922 ||(530)<span>&nbsp;</span>758-1400||<br> <span>+</span> ||&lt;bgcolor='#E0E0FF'<span>)</span>&gt;'''Fax'''||(530)<span>&nbsp;</span>753-0724||(530)<span>&nbsp;</span>758-1450||<br> <span>+</span> ||&lt;bgcolor='#E0E0FF'<span>)&gt;'''Established'''</span>||January 9, 1991||December 13, 2000||<br> <span>+</span> ||&lt;bgcolor='#E0E0FF'<span>)</span>&gt;'''Web Page'''||[http://www.doscoyotes.net/loc-northdavis.html North Davis Location]||[http://www.doscoyotes.net/loc-southdavis.html South Davis Location]||<br> <span>+</span> ||&lt;bgcolor='#E0E0FF'<span>)</span>&gt;'''Menu'''||<span>&lt;)&gt; </span>[http://www.doscoyotes.net/menu.html Click Here]<span>&nbsp;|| ||</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-11-21 23:59:06DonShortypos and minor content change <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 24: </td> <td> Line 24: </td> </tr> <tr> <td> <span>-</span> The <span>["</span>North Davis<span>"] location (the original) is still somewhat</span> b<span>etter than the ["</span>South Davis<span>"] location in terms of quality and</span> siz<span>e of portions. The North Davis location is significantly noisier both inside and out and the South Davis outside patio is significantly nicer. The variety of salsas is size</span>able, with options ranging from guacamole-based to old standbys like pico de gallo. The quality of meat used is quite good, though ordering steak will incur a small extra charge. The food is prepared without lard or MSG. Their daily specials can be very interesting, and this ["restaurants" restaurant] provides several seafood and ["vegetarian options"] -- they are particularly famous for their immense salads. (For other immense salads see ["Pluto's"]) </td> <td> <span>+ Some people believe the ["North Davis"] location (the original) is still somewhat better than the ["South Davis"] location in terms of quality and size of portions. </span> The North Davis<span>&nbsp;location is significantly noisier</span> b<span>oth inside and out and the </span>South Davis<span>&nbsp;outside patio is significantly nicer. The variety of salsas is</span> sizable, with options ranging from guacamole-based to old standbys like pico de gallo. The quality of meat used is quite good, though ordering steak will incur a small extra charge. The food is prepared without lard or MSG. Their daily specials can be very interesting, and this ["restaurants" restaurant] provides several seafood and ["vegetarian options"] -- they are particularly famous for their immense salads. (For other immense salads see ["Pluto's"]) </td> </tr> <tr> <td> Line 26: </td> <td> Line 26: </td> </tr> <tr> <td> <span>-</span> It is important to note that they do '''not''' serve Mexican (or TexMex) food, and make that fact very clear on their website and other marketing materials. Despite this, many people lament how inauthentic the "Mexican food" served here is. It's a bit like lamenting that Jimmy Buffet or John Denver are bad country singers... when neither sings country music, but rather something vaguely similar but regionally distinct. Southwestern cuisine has a heavy influence from Mexican cuisine, but also inherits a good deal from the chuck wagons of the old west cowboys and other non-Mexican sources. </td> <td> <span>+</span> It is important to note that they do '''not''' serve Mexican (or TexMex) food, and make that fact very clear on their website and other marketing materials. Despite this, many people lament how inauthentic the "Mexican food" served here is. It's a bit like lamenting that Jimmy Buffet<span>t</span> or John Denver are bad country singers... when neither sings country music, but rather something vaguely similar but regionally distinct. Southwestern cuisine has a heavy influence from Mexican cuisine, but also inherits a good deal from the chuck wagons of the old west cowboys and other non-Mexican sources. </td> </tr> <tr> <td> Line 30: </td> <td> Line 30: </td> </tr> <tr> <td> <span>-</span> The name "Dos Coyotes" derives from the owner's name-- Bobby Coyote. But his real name is Robert Davidson. Jokes involving Acme products aside, no one is sure who the other Coyote is. It is said and disputed) that the other Coyote is Bobby's ex-wife, who started the company with him. She no longer works for the company, but may still own part of it.<br> <span>-</span> The owner of Dos lives in North Davis, and has one of the moving sun/horse/skyline things that can be found in the windows of the North D location on the<span>re</span> front lawn. </td> <td> <span>+</span> The name "Dos Coyotes" derives from the owner's name-- Bobby Coyote. But his real name is Robert Davidson. Jokes involving Acme products aside, no one is sure who the other Coyote is. It is said <span>(</span>and disputed) that the other Coyote is Bobby's ex-wife, who started the company with him. She no longer works for the company, but may still own part of it.<br> <span>+</span> The owner of Dos lives in North Davis, and has one of the moving sun/horse/skyline things that can be found in the windows of the North D location on the<span>ir</span> front lawn. </td> </tr> <tr> <td> Line 33: </td> <td> Line 33: </td> </tr> <tr> <td> <span>-</span> They have ["WiFi"] here (free) and also are participating in the ["Off Campus Meal Plan"]. Dos Coyotes also donates the fireworks the city's annual <span>fo</span>rth of July events, as well as ["Celebrate Davis"]. </td> <td> <span>+</span> They have ["WiFi"] here (free) and also are participating in the ["Off Campus Meal Plan"]. Dos Coyotes also donates the fireworks the city's annual <span>Fou</span>rth of July events, as well as ["Celebrate Davis"]. </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-11-21 13:29:43DavidHolcombComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 92: </td> <td> Line 92: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2007-11-21 13:29:43'' [[nbsp]] I went to the one in North Davis about 3 weeks ago and ordered a border burrito. The customer service was great but I don't think it was worth it for the price. --["Users/DavidHolcomb"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-10-28 22:01:34AnnaFComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 90: </td> <td> Line 90: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2007-10-28 23:01:34'' [[nbsp]] I have not had a bad experience here; its a lovely place. The atmosphere is nice and really cool for that kind of restaurant, and the food is delicious. Make sure to try every kind of salsa, and ask for more chips. They are very kind there, and provide prompt service with a smile. I recommend the Shrimp Taco, and now they have a great deal on carnitas for the fall. Their cucumber mango salsa is really tasty too. Reminds me of my mom's cooking (she grew up in New Mexico). --["Users/AnnaF"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-10-19 17:24:59LolaTorneyComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 88: </td> <td> Line 88: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2007-10-19 18:24:59'' [[nbsp]] The food is pretty good, but the salsa has something to be desired. I usually end up mixing several together to get something that actually has flavor and spice, but it takes a while. The wait is very short and the restaurant itself has a great atmosphere. --["Users/LolaTorney"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-09-25 16:03:15CalamityJaniejust fine-tuning my remark <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 87: </td> <td> Line 87: </td> </tr> <tr> <td> <span>-</span> ''2007-09-25 16:58:55'' [[nbsp]] Went to the North Davis location this weekend and I ordered a plate of cheese enchiladas. The portions were large, but the enchilada sauce tasted exactly like <span>Che</span>f<span>&nbsp;Bo</span>y<span>ardee</span>. :( --["Users/CalamityJanie"] </td> <td> <span>+</span> ''2007-09-25 16:58:55'' [[nbsp]] Went to the North Davis location this weekend and I ordered a plate of cheese enchiladas. The portions were large, but the enchilada sauce tasted exactly like <span>Spaghetti-O's, just like MissL mentioned earlier. I've had better tasting enchiladas in the </span>f<span>rozen section of m</span>y<span>&nbsp;local Savemart</span>. :( --["Users/CalamityJanie"] </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-09-25 15:58:55CalamityJanieComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 86: </td> <td> Line 86: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2007-09-25 16:58:55'' [[nbsp]] Went to the North Davis location this weekend and I ordered a plate of cheese enchiladas. The portions were large, but the enchilada sauce tasted exactly like Chef Boyardee. :( --["Users/CalamityJanie"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-09-25 10:45:49MyaBrnComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 84: </td> <td> Line 84: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2007-09-25 11:45:49'' [[nbsp]] I went to Dos in N. Davis and have decided that I think the S. Davis location is much better. The burrito I got at N. Dos was cold and the chips really stale. The S. Dos is always good and fresh. --["Users/MyaBrn"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-09-25 10:28:35CovertProfessordeleted comments that were moved to other page <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 71: </td> <td> Line 71: </td> </tr> <tr> <td> <span>- ''2007-08-31 19:43:37'' [[nbsp]] Last night I went in with my boyfriend and ordered a salmon burrito and a tostada. I found a hair in my salmon burrito, I called and spoke to a female manager who told me to go in the next day for a refund. At first she offered me a replacement but I told her that I wanted a refund, and she told me to bring in the half eaten burrito with the hair in it. Today my boyfriend went into Dos Coyotes (in South Davis) and spoke with a male manager and attempted to explain the situation to him to get the refund that was promised the night before. Instead of being apologetic, the manager refused to give a refund and was very confrontational about the whole situation. I called into Dos Coyotes' headquarters in Davis and spoke to the owner Bobby Coyotes. I explained to him the situation and he was helpful the first time and told me he would call the manager to check on the situation. When he called me back after he spoke with the manager, he was extremely condescending and defensive about the whole situation. I told him that I read the Davis Wiki and noticed that people have commented about experiencing food poison at his establishments. He then became very defensive and said "The Davis Wiki is full of crap". He then proceeded to go on a tirade against the Davis Wiki and I tried to explain to him that patrons in Davis find this site very useful in reading what other people have to say about the establishments in this town and their experiences with these businesses. After more arguing, I said that I would like him to send me a refund check in the mail and would not be returning to Dos Coyotes. After the phone call, my boyfriend brought the burrito with the human hair in it back to the South Davis location to show the manager (since that was what we were instructed to do last night in order to get the refund, and to further prove that there really was a hair in it because they didn't believe us), the manager told my boyfriend to leave the store. The manager than followed him out and tried to fight him after calling him several derogatory names (keep in mind this is all over a $7 burrito). I then received a call from the owner Bobby again who starts to argue and yell at me over the phone because my boyfriend went in to show the manager the hair in the burrito. This type of behavior and treatment of a customer is uncalled for. If the manager had just apologized and gave us a refund, the situation would have been resolved. Instead, they acted in a completely unprofessional manner and the owner showed utter disrespect towards patrons when it was his own establishment that made a mistake. I had to hang up the phone with the owner because I felt threatened and did not want to subject myself to his verbal abuse, I told him that I would call the police on him if he continued to harass me. He clearly does not care about his Davis patrons, shown through his bashing of the Davis Wiki. Based on my experience, I would recommend not to go to Dos Coyotes since they clearly show that they do not care about Davis customers or the Davis Wiki. This is the absolute worst experience I have ever had at any business. --["Users/AmyLee"]<br> - -------<br> - ''2007-09-05 00:30:37'' [[nbsp]] Wow, something tells me that story was a little embellished. I've found a hair in my food on a few occasions at different restaurants, but I never demanded a full refund, let alone called the owner at home, or sent my boyfriend to pick a fight with the manager. I've never commented on DavisWiki before, but that was just too stupid to pass up.--["Users/HeyMaestro"]<br> - <br> - <br> - I was waiting for anon users like you to comment. Wow, the story is not embellished at all, something tells me you are from Dos Coyotes though. First of all, the first thing I explained to the people at Dos is: I understand hair happens in food, not a huge deal but I'd like a refund since I wasn't able to eat the burrito. Second, I did NOT call the owner at home, I called him at his main Dos Office - which is listed on their website. Third, I did not send my boyfriend to pick a fight with the manager - we were TOLD (by one manager named Stephanie) to bring in the burrito in order to get a refund. That's what pissed me off the most, the way the manager Steve acted - "I get off work at 8:30, come back here and I'll kick your ass", or something similar to that, over a freaking burrito. He didn't even TRY to work out the situation in a civilized manner, I'm sure he's lying to cover his ass since he doesn't want to get fired. He actually poked his head around the corner outside of the store to make sure no one was there before he tried to fight my boyfriend. The owner needs to talk to his managers and not hire people that lie and tries to start fights with customers. oh, and it's really childish to send people over to the wiki to delete my comment and write disgusting comments. I'm not deleting your comment am I? I'm replying to it. I'm sorry if it's too hard to face the truth! And you know what? I actually called my friend Sharla Daly, who knows Bobby personally, to see if this is his normal treatment of customers or if he was just having a "bad day". I decided to be the bigger person and not file further complaints with the city and health department, being considerate of my conversation with Sharla and the fact that everyone does have "bad days". I'm still waiting for my refund.....-[AmyLee]<br> - -------<br> - ''2007-09-05 01:03:28'' [[nbsp]] Oh noes! Not hair!!!1 --["Users/JesseSingh"]<br> - <br> - haha, hair has become the least of my concern with the situation at this point.-[AmyLee]<br> - ------<br> - ''2007-09-05 14:56:00'' [[nbsp]] Sounds like a horrific story. Although nowhere near this complicated, I once reported a hair in my food at a Panda Express at Six Flags Magic Mountain. I wasn't grossed out by it, and I discovered it near the end of eating my food, and I wasn't interested in a refund (or refill) at all. They couldn't understand this, and after denying first that the hair I was holding was even a hair, then they said that I put the hair there myself. Keep in mind I told them ''I don't want anything''. They were so resistant to admitting error that I just showed the Six Flags folks some cell phone pictures of the hair and filed a report. My advice is that if they don't own up and pay you back, report it. You have the evidence - the hair itself.<br> - In all fairness to the anonymous commenter, this is the first time you've commented on the wiki as well. Consider making a personal page for yourself and become less anonymous. Your testimonial will be much more credible to the other wikizens.<br> - BTW everyone - if you can go to Paco's in ["Woodland"], (on Main Street), I recommend it over Dos. But Dos' Navajo Nachos are always good. --["Users/KarlMogel"]<br> - <br> - Hey Karl, thanks for your comment. Like I said above, I understand hair happens at food establishments, it's the way that the situation was dealt with by the management of Dos Coyotes that really made me mad. I've actually been reading the wiki for years, I remember when Arlen first imed me about it when Phil was just starting it up. My friend/landlord Mike Harrington and my house (The Turtle House) has held fund raisers for the Davis Wiki. I lived with Dan, James, Rob etc. all last year up til last month, but I can understand how other Wikizens who might not know me may question credibility. I can assure you all this situation has happened. I doubt they are going to own up at this point. I felt the need to share my experience with the Davis Wiki because people should know how Dos Coyotes acted - they can't keep getting away with this type of treatment (I genuinely believe it's not right!). Like I said, I'm still waiting for the refund, I'll comment if I ever do receive it, but I highly doubt I will. -[Amy Lee]<br> - ------<br> - ''2007-09-06 16:23:33'' [[nbsp]] It seems as though demanding a refund instead of a replacement is going overboard. Also, I find it hard to believe that the people at Dos Coyotes simply started spewing bile on you with no provocation. It would be much easier to imagine a situation in which both parties may have lost their cool and said things that were less than polite, and I can say as one who works in food service myself that it seems very easy for a customer to, perhaps, not take into consideration the fact that the people serving them are also human beings. --["Users/JoePomidor"]<br> - <br> - *[editing b/c I feel like I just keep repeating myself] Nope, if you are referring to the encounter with the manager - no, my boyfriend was not hostile with the manager Steve, he didn't even have a chance to talk. I wish this hadn't happened, but it did. We even called the police after the encounter, so there is a record. My boyfriend actually worked in food service himself up until a week ago, so he knows what it's like also. Well, I personally don't think that asking for a refund for something I paid for but couldn't eat is unreasonable, but that's just me. --["Users/AmyLee"]</span> </td> <td> <span>+ ''See ["Dos Coyotes/Purported Hair and Refund Incident"], which was moved to a separate page because of the long discussion it generated.''</span> </td> </tr> <tr> <td> Line 94: </td> <td> Line 75: </td> </tr> <tr> <td> <span>- <br> - *Haha that's good to know he's a wuss. You can choose to believe my experience or choose not to, come talk to me about the police report filed. I love the Wiki to get get suggestions on what's good to order at places I haven't been, I read people's experiences and take into account one's that treat their customers like crap. How am I posting anonymously? Unlike YOU, I'm using my actual name. And like I said above... I'm still waiting on my refund!!!!!! -AmyLee<br> - ------<br> - <br> - * Hey Rude, go to other restaurant pages on the DavisWiki, like Hometown's, Village Bakery's, or even Pasta Q's (just to name a few), and you will find that people are NOT more likely to complain about a bad experience. I find suggestions on these pages to be useful and accurate. Some people care, or don't care, about other Wikizen's negative comments on these pages. They have a right to decide for themselves. The reason why I posted my experience with Dos is because the way I was treated was NOT right and I wanted to share my experience so that they (especially that manager Steve) do not keep getting away with treating their customers the way I was treated and try to fight customers. Hey, Dos Coyotes has my real name, phone number, and address. I am not anonymous to them. My recent experience with Dos Coyotes negates ANY positive experience I have ever had at Dos (truthfully, I always got my order to go so I never had to deal with the staff that much, this is the first and most unfortunate experience I have ever had with any food establishment.) -AmyLee<br> - ------<br> - RudeinRoseville: you can't keep pushing back the goalposts on what anonymous means. You have to personally know the person before they are no longer anonymous?<br> - Good experience: about 10 years ago Dos Coyote made a good steak burrito with good meat and guacamole. Bad experience: since then these burritos have gotten more expensive (to be expected) and tiny. I don't enjoy going there anymore. --["Users/JimEvans"]<br> - ------<br> - <br> - *Hey, I'm just sharing what happened to me. I'm sorry if Dos Coyotes is too sensitive to have ANY negative true comments written about them. I'd like to point out that it's kind of shady that someone tried to delete my original comment multiple times. Like Jim says, positive and negative opinions are welcome on the Wiki. I don't care if Steve has a family to support, it still does not give him the right to threaten and try to fight a customer. If anything, Bobby Coyote should be taking my comment into account on what kind of people he is hiring. I'm sure Bobby Coyote could be the nicest guy ever outside of the office, like I wrote above: "I actually called my friend Sharla Harrington, who knows Bobby personally, to see if this is his normal treatment of customers or if he was just having a "bad day". I decided to be the bigger person and not file further complaints with the city and health department, being considerate of my conversation with Sharla and the fact that everyone does have "bad days". I'm still waiting for my refund....." I can't stop people from still going into the South Davis Dos Coyotes, maybe the North Davis one is better, but I can share what happened to me and warn them about the management. -AmyLee<br> - <br> - * Did you not read my "(to be expected)"? I know prices go up, but you don't expect prices to go way up while portions get much smaller. You have the incorrect definition of anonymous, and positive and negative opinions are welcome on wiki. This isn't a mouthpiece for the Better Business Bureau.<br> - <br> - [deleted CovertProfessor comment]<br> - *Hi Prof, I agree with you that anyone could be hurt by what they write on the internet. Well, I'm sorry if you/or someone may perceive me as what you describe, but I'm also sorry when a seemingly simple situation gets blown out of proportion. The hair, really, was the least of my worries. I thought there would be a simple solution (refund) but instead received an unexpected outcome. -AmyLee<br> - ------<br> - ''2007-09-17 18:21:02'' [[nbsp]] Actually MacDonald's does not own Chiptole anymore. They are on their own once again. Has business declined due to Amy's comment? Has anyone been fired? Has Mr. Coyote stopped giving to charities? Has he lost money? I think you're the one blowing this out of proportion. --["Users/JamesSchwab"]<br> - ------<br> - ''2007-09-17 23:18:31'' [[nbsp]] "Rude",<br> - <br> - To say that Amy is somehow in the wrong for posting about her experience is just silly. The idea that someone should only post glowing reviews of a given establishment and to keep anything critical to themselves requires us to pretend that bad things will simply go away if we ignore them. Or perhaps it's your opinion that Dos Coyotes is entitled to our business, and does not have to earn it?<br> - <br> - Amy was clearly fair and even-handed in the way she handled the situation, in clear contrast to the way that the Dos Coyotes people acted. I have no doubt that she's telling the truth. And for someone identifying themselves as "RudeinRoseville" to harangue Amy for not being sufficiently well-known is simply logic-defying. Who are you and why are you unwilling to stand behind your arguments with your real name? --["Users/Graham.Freeman"]<br> - ------</span> </td> <td> </td> </tr> <tr> <td> Line 121: </td> <td> Line 77: </td> </tr> <tr> <td> <span>- ''2007-09-18 01:08:19'' [[nbsp]] This discussion has gotten ridiculous. I can attest, as someone who signed up for Daviswiki the day it went public and someone that has lived with Amy, that she is not only real but also a frequent reader of the wiki. That said, as a business manager myself I have had people complain about hair in the product on occasion at Ben &amp; Jerry's (I have worked there over 8 years so don't freak out, it is statically bound to happen) and when it happens we offer to replace the item or give a refund if asked. Basically the goal is to always the customer leave the store happy. I have had some con artists try to get free stuff with outlandish stories, any respectable manager should be able to sniff it out. Amy's story seems pretty legit to me. The best thing to do would be to appease her, and I am sure she would publicly state it on this forum.<br> - --["Users/RobRoy"]<br> - ------<br> - ''2007-09-19 23:06:38'' [[nbsp]] Hello Davisites! I would like to introduce myself. My name is Bobby Coyote, owner and founder of Dos Coyotes restaurants. I've always shied away from writing on the Dos Coyotes page of Davis wiki because food is subjective like art -- people are entitled to their opinions, whether it is a good or bad critique. Recently, however, I was informed about an ongoing forum on the Davis Wiki about my name, employees, and restaurant being slandered. I would like to try and clear this up in the most amicable and proficient way possible. On Friday August 31st , at approximately 5 pm, I was told that there was a customer on the phone with a complaint. I immediately took the call and spoke to a Ms. Amy Lee. At this time, Amy was quite nice and informed me of a problem with her salmon burrito having a hair in it at our South Davis location. I apologized that there was a problem, and I asked her in a very non- confrontational way if the hair might have been the hair from the husk of a corn since we have been charbroiling a lot of corn lately for our specials. I never once told her that I did not believe her. Amy told me that the night before she had spoken with Stephanie our manager who offered to send her a comp meal no questions asked, since the restaurant was already closed and they were about to leave. At that point, Amy told Stephanie that wasn't good enough and that she wanted a refund for both her meal, as well as a tostada consumed by her boyfriend (I found out about the tostada later from Stephanie). Stephanie told Amy to bring in the food the next day and speak to her manager Steve and that we would be happy to refund her meal. With this in mind, I took Amy's number, and I believe her address -- although that might have come later -- and called the South Davis store to find out why there was a problem. I spoke with my manager Steve, who said that a young man named Chris came into the restaurant and was belligerent, rude, and condescending. He insinuated that he wanted a refund for the salmon burrito as well as the tostada, yet, did not have the burrito in hand as he was instructed the night before. Steve told Chris that without the burrito he could offer him a comp of the meal that could be used towards anything on the menu and that without the burrito he could not give him a full refund and that he can't just take money out of the cash register and give it to him, especially without seeing the food first*. Steve told him that if he still would like to pursue the refund he would need to contact the corporate office. Chris then repeated to Steve that the solution was œunacceptable and at that point Steve offered the comp meal one more time and Chris said no and walked out. After getting off the phone with the South Davis store, I returned Amy's call and was immediately confronted and threatened by her by how she had been on the Dos Coyote's Davis Wiki site and how she had read that we had given someone food poisoning. It was at this time that I told her that, œyou can't take everything verbatim on the Davis Wiki, not that œthe Davis Wiki is full of crap as she states on this site, and what she was referring to was a customer who ate a meal and thought the food tasted like *#@% , since he said he was sick for three days. Trust me, if there was one person who was sick for three days, from food poisoning, there would be hundreds of others with the amount of meals that we serve and it would have been a very serious problem. That was when I told Amy, since I was on the defensive about food poisoning that it just so happened that I had a letter from the County of Sacramento Board of Supervisors and Environmental Management Department issuing an award of excellence to Dos Coyotes for food safety for consistently maintaining high food safety standards**. While I was talking about this to Amy, her boyfriend Chris got on the phone and said that he was on speaker phone and rudely interrupted me. I asked him to please let me finish and then I would let him speak -- instead he refused, and continued to interrupt. At this point there was a communication breakdown, since it was impossible to carry on a conversation with him because of his hostile attitude. At this point, I was so disturbed by their attitude I said I would send the refund and made sure I had the correct address. Approximately fifteen minutes later, Chris walked into the South Davis location, and between two families that were ordering food, slammed the half eaten burrito down on the counter between the registers and apparently stated: œYou think we were lying, well here's the burrito. I have many cashiers who witnessed this and said that Chris' behavior was very confrontational and vulgar. Not to say that there was or was not any hair, but at that point we could not find the hair, most likely because the burrito was a day old. After this occured, Steve called me up at the office and told me what happened. That is when I called Amy up and asked her why Chris was coming into the restaurant and causing a scene when the problem had already been solved? Was there anything else I could do, since I thought the problem was already taken care of. That was when she stated she did not want to talk anymore, so we hung up. I still cannot comprehend how exactly Amy feels that I verbally harassed her or threatened her, since I spent the entire time on the phone either trying to solve her problem or listen to her boyfriend yell at me. I am also confused because there was never any mention of the police, so I don't know why that was written on this site as well. Dos Coyotes did all that we could to try to make this problem right. We tried to offer them a comp and that wasn't good enough. We simply asked to bring the food in, and Chris came in without the food. Let's say you went into a department store and bought a pair of jeans and later at home you found a hole in the inseam. You would have to bring the pants in to exchange or get a refund. So why do people think that a restaurant is somehow different than any other retail store? This problem would have never happened if the food was brought in as asked. What I don't understand is whether there was a piece of hair or not why Amy Lee feels slighted? Throughout the process she was blindly offered a comp of her meal, and if at any point had she brought the burrito into the store, a full monetary refund was guaranteed. She refused to follow the easy steps and then complained about it. And if you read what she wrote in her first post (2007-08-31 19:43:37), she even explains that all she had to do was bring in the burrito and that her boyfriend brought it in only after the phone call. Other things I don't understand are that if Chris was so customer service oriented why would he be so rude and not understand how to talk, listen and respect people? Why does Amy Lee feel the need to drop the names of family friends such as Sharla Daly and Mike Harrington? For the record, the refund was placed in the mail box on Tuesday September 4th, 2007 for the Salmon Burrito. I am curious why Amy hasn't posted that she received the refund, since I personally signed it, addressed it, stamped it, and mailed it. In reflection, I probably should have taken a video of the check, the addressed envelope and me mailing it, the postmark and such -- but hindsight is always clearer right? But most importantly, I am also disturbed that Amy claims that I don't care about my Davis patrons -- this is anything but true. If I didn't care, why was I personally taking her phone call on Friday evening of Labor Day weekend? As a resident and business owner in Davis for the last eighteen years, Dos Coyotes has probably given back more to this community than any other restaurant in Davis. From everything from fireworks to benefits we're always trying to find ways to thank the people who support us. The joke around town is that we're the people's non-profit restaurant. We were just at the Pence Gallery benefit last Saturday night supporting the arts and on Thursday we will be serving food at All Things Right and Relevant benefiting Yolo County Mental Health Agencies. If anyone would like to talk to me about this incident or anything else I'll be out at the event on Thursday or you can always call the office (530.753.0202) -- I'm pretty accessible. As far as the comments as to whether Amy is a real person, I talked to her and she exists! I promise that what I have written is the truth and not exaggerated. If someone wants to pay, I'd be more than willing to subject myself to a lie detector test as to what I personally experienced in this incident. Finally, I would like to thank those who genuinely post their opinions about my restaurants -- we take their concerns, complaints and praise into hand. Moreover, I would like to thank whoever recently edited the top of our page to include that we are not a Mexican or TexMex joint etc.<br> - <br> - <br> - Sincerely,<br> - <br> - Bobby Coyote<br> - <br> - *For health and safety concerns, we need to see the contaminated food, not because we don't believe a customer, but because we need to realize the source of the contamination and correct it so the incident does not occur again.<br> - ** Yes I know this is from Sacramento County, however, we run our Restaurants with all the same high safety standards.<br> - --["Users/BobbyCoyote"]<br> - ------<br> - ''2007-09-20 01:59:58'' [[nbsp]]<br> - After reading Bobby's comment on the situation that happened, I feel the need to address his response line by line. Although I know this situation has definitely been blown out of proportion, this was a simple matter that could have been solved in a simple way, I feel that Bobby is not relaying the events that occurred accurately. Phil: Feel free to move these discussions to a Talk page as they are taking up a lot of room. Here are my responses and my version of what occurred that day:<br> - <br> - "Hello Davisites! I would like to introduce myself. My name is Bobby<br> - Coyote, owner and founder of Dos Coyotes restaurants. I've always<br> - shied away from writing on the Dos Coyotes page of Davis wiki because<br> - food is subjective like art -- people are entitled to their opinions, whether it is a good or bad critique. Recently, however, I was informed about an ongoing forum on the Davis Wiki about my name, employees, and restaurant being slandered. I would like to try and clear this up in the most amicable and proficient way possible."<br> - <br> - First off, no one is being slandered through comment. I simply felt the need to share my experience with the DavisWiki community because I was so shocked and disturbed by the treatment from an establishment. Bobby knew I was going to post a comment on the Wiki after I got off the phone with him, in fact, in our conversation, he challenged me to write what happened saying that he would respond also. Which leads me to wonder who were the anonymous people that were deleting my original comment on the page? Who is RudeInRoseville? Why didn't Bobby respond earlier as he said he would instead of all these anonymous posters? It is a coincidence that RudeInRoseville deleted all of his/her comments before Bobby posted his comment. I, as well as any other Wikizens, have the right to comment about their experience at any particular establishment listed on the site.<br> - <br> - On Friday August 31st , at approximately 5 pm, I was told that there was a customer on the phone with a complaint. I immediately took the call and spoke to a Ms. Amy Lee. At this time, Amy was quite nice and informed me of a problem with her salmon burrito having a hair in it at our South Davis location. I apologized that there was a problem, and I asked her in a very non- confrontational way if the hair might have been the hair from the husk of a corn since we have been charbroiling a lot of corn lately for our specials. I never once told her that I did not believe her.<br> - <br> - I have no contest to any of the above, it's pretty accurate. Like I wrote in my original comment, Bobby was at first helpful and told me that he would call me back after he talked to his manager to find out why a refund would not be given.<br> - <br> - Amy told me that the night before she had spoken with Stephanie our manager who offered to send her a comp meal no questions asked, since the restaurant was already closed and they were about to leave. At that point, Amy told Stephanie that wasn't good enough and that she wanted a refund for both her meal, as well as a tostada consumed by her boyfriend (I found out about the tostada later from Stephanie). Stephanie told Amy to bring in the food the next day and speak to her manager Steve and that we would be happy to refund her meal.<br> - <br> - First of all, I would like to point out that the last conversation I ever had with Bobby, he told me that he had JUST spoken with his manager Stephanie, who DENIED everything. He said that she did NOT offer me a refund, when in fact she did (as Bobby is now stating). I told him, this is a situation where it's going to be my word against her word, at which point Bobby told me that he didn't want to get into that subject. Why is he now saying that she in fact promise a refund when he very blatantly told me that she didn't? Where is the problem then, if we could have just received the refund?<br> - <br> - With this in mind, I took Amy's number, and I believe her address<br> - (although that might have come later) and called the South Davis store to find out why there was a problem. I spoke with my manager Steve, who said that a young man named Chris came into the restaurant and was belligerent, rude, and condescending. He insinuated that he wanted a refund for the salmon burrito as well as the tostada, yet, did not have the burrito in hand as he was instructed the night before. Steve told Chris that without the burrito he could offer him a comp of the meal that could be used towards anything on the menu and that without the burrito he could not give him a full refund and that he can't just take money out of the cash register and give it to him, especially without seeing the food first*. Steve told him that if he still would like to pursue the refund he would need to contact the corporate office. Chris then repeated to Steve that the solution was unacceptable and at that point Steve offered the comp meal one more time and Chris said no and walked out.<br> - <br> - This is where I feel Bobby's description of the situation is flawed and inaccurate. First off, this is SECOND hand information he is getting from his manager Steve. This is what happened: Chris walked up to one of the cashiers and asked to speak with one of the managers. Chris was very polite and explained the situation. Chris explained to Steve that he had spoken to Stephanie the night before and that he was picking up the refund for the burrito ONLY, as promised by Stephanie. Steve responded in a very rude and condescending manner saying that they do not give refunds and that the only thing he could do is give us another burrito. At this point, we did not want to eat at Dos again and would rather have a refund. The following sentence is entirely made up: without the burrito he could not give him a full refund and that he can't just take money out of the cash register and give it to him, especially without seeing the food first* Steve NEVER explained this to Chris. Chris did not have the said burrito with him at the time because he had just gotten off work and drove by Dos on his way home to pick up the refund promised the night before from Stephanie. This is when I called the Dos headquarters and spoke to Bobby about the situation.<br> - <br> - After getting off the phone with the South Davis store, I returned Amy's call and was immediately confronted and threatened by her by how she had been on the Dos Coyote's Davis Wiki site and how she had read that we had given someone food poisoning. It was at this time that I told her that, you can't take everything verbatim on the Davis Wiki, not that the Davis Wiki is full of crap as she states on this site, and what she was referring to was a customer who ate a meal and thought the food tasted like *#@% , since he said he was sick for three days. Trust me, if there was one person who was sick for three days, from food poisoning, there would be hundreds of others with the amount of meals that we serve and it would have been a very serious problem.<br> - <br> - I NEVER threatened Bobby on the phone with the Davis Wiki. At this point, he just started stating excuses and did not apologize or try to correct the situation. In fact, I felt the conversation was going okay up until I brought up the Davis Wiki. All I said was that I had read that someone else on the Wiki had a bad experience with food poisoning, this was the point when he started to go on a tirade against the DavisWiki. He did say œthe Davis Wiki is full of crap. I wish I could have recorded the entire conversation, to have proof of what he is now recanting. He did say that people can write what they want on the Wiki to hurt a business. I agree that this can happen, but usually Wiki editors are quick enough spot these comments and do not let them get in the way of the page.<br> - <br> - That was when I told Amy, since I was on the defensive about food<br> - poisoning that it just so happened that I had a letter from the County<br> - of Sacramento Board of Supervisors and Environmental Management<br> - Department issuing an award of excellence to Dos Coyotes for food<br> - safety for consistently maintaining high food safety<br> - standards**. While I was talking about this to Amy, her boyfriend<br> - Chris got on the phone and said that he was on speaker phone and<br> - rudely interrupted me. I asked him to please let me finish and then I<br> - would let him speak instead he refused, and continued to interrupt. At this point there was a communication breakdown, since it was impossible to carry on a conversation with him because of his hostile attitude. At this point, I was so disturbed by their attitude I said I would send the refund and made sure I had the correct address.<br> - <br> - As I said above, Bobby only started to get aggressive and began to raise his voice to me on the phone after I brought up the DavisWiki. Bobby started reading a letter to me that had absolutely nothing to do with my situation and would not let me say anything. This was when I put the call to speaker so that Chris could hear how Bobby was talking to me on the phone. Chris did not rudely interrupt, he just pointed out to Bobby that this letter did not cover Yolo county and had nothing to do with the situation at hand. At this point, I motioned to Chris that I did not want to talk to Bobby. I did not want to be spoken to that way by anybody. Chris tried to talk to Bobby and did let him know that it was unacceptable to talk to anybody that way. We were both so appalled that a businesses owner would treat his customers with such disrespect. A simple apology and refund would have resolved the situation. I'm sure Bobby gets occasional complaints about hair in food since it is the nature of the food industry.<br> - <br> - Approximately fifteen minutes later, Chris walked into the South Davis location, and between two families that were ordering food, slammed the half eaten burrito down on the counter between the registers and apparently stated: œYou think we were lying, well here's the burrito. I have many cashiers who witnessed this and said that Chris' behavior was very confrontational and vulgar. Not to say that there was or was not any hair, but at that point we could not find the hair, most likely because the burrito was a day old. After this occured, Steve called me up at the office and told me what happened.<br> - <br> - This is also where Bobby's description fails. He was not there, so he is relying on the words of his manager Steve. First off there was ONE person in line, not two families as Bobby describes. Chris set the burrito on the counter (on the part away from the registers), as soon as he did that Steve came out from the kitchen and behind the counter and told Chris to get out of the restaurant. Steve did not even let Chris say anything, did not give him a chance to show the hair in the burrito, and just started to tell him to get out of the restaurant. Steve then proceeded to follow Chris out and asked him if he wanted to make this personal. Steve made several derogatory comments, including using the word "fag", and said insulting things about me. He then said "Do you want to fight?", and tried to start a fight with Chris right then. Chris asked him what he was going to do , assault me? That's when Steve walked in to the courtyard area, looked around to see if anyone was watching, got within 3-4 inches of Chris' face and called him a "pussy" for not punching him. Chris was not about to start a fight over a stupid burrito as Steve was. It seemed like Steve just had all this aggression and just wanted to fight. That's when Chris left, and Steve told Chris what time he got off work and to meet him back at Dos to "kick the shit out of you". This is absolutely unacceptable for ANY manager to behave this way, regardless of how bad their day is going. THIS is what made me so upset about the whole situation. There was a human hair in the burrito, this fact cannot be disputed. If Steve had let Chris show him the hair in the burrito, they would have found it. We even doubled checked before Chris brought it over. Bobby is relying on the word of Steve, who is obviously an inept manager and doesn't want to lose his job.<br> - <br> - That is when I called Amy up and asked her why Chris was coming into the restaurant and causing a scene when the problem had already been solved? Was there anything else I could do, since I thought the problem was already taken care of. That was when she stated she did not want to talk anymore, so we hung up.<br> - <br> - Bobby knows exactly why I had to hang up the phone on him. I even answered the phone very politely with "Hi Bobby, how are you?", thinking that he was calling to apologize for the way his manager Steve behaved. Instead, he immediately started yelling at me because Chris went into the store to bring in the half eaten burrito (which he himself states that was necessary for a refund). He did NOT ask if there was anything else he could do as he describes above, that is another lie. I find it interesting how he changes his story. Before I hung up on him, I even told him that I did not want to take any further verbal abuse from him, I was so mad already from the way his manager treated Chris. I told him not to contact me again or I would call the police for harassment. I was concerned with what Steve would do, or even Bobby, since they now had my home address and telephone number. --["Users/AmyLee"]<br> - <br> - I still cannot comprehend how exactly Amy feels that I verbally harassed her or threatened her, since I spent the entire time on the phone either trying to solve her problem or listen to her boyfriend yell at me. I am also confused because there was never any mention of the police, so I don't know why that was written on this site as well. Dos Coyotes did all that we could to try to make this problem right. We tried to offer them a comp and that wasn't good enough. We simply asked to bring the food in, and Chris came in without the food. Let's say you went into a department store and bought a pair of jeans and later at home you found a hole in the inseam. You would have to bring the pants in to exchange or get a refund. So why do people think that a restaurant is somehow different than any other retail store? This problem would have never happened if the food was brought in as asked. What I don't understand is whether there was a piece of hair or not why Amy Lee feels slighted? Throughout the process she was blindly offered a comp of her meal, and if at any point had she brought the burrito into the store, a full monetary refund was guaranteed. She refused to follow the easy steps and then complained about it. And if you read what she wrote in her first post (2007-08-31 19:43:37), she even explains that all she had to do was bring in the burrito and that her boyfriend brought it in only after the phone call.<br> - <br> - I did say in my original comment that Bobby had been helpful the first time I called him. I appreciate him taking the time to call Steve to find out what was happening, but did not appreciate the attitude I received later from his mangers and from him. Again, he is NOW saying that his manager Stephanie did offer a refund, a fact that he so adamantly denied on the phone. Chris honestly did not think that it would be a problem to receive a refund because we asked Stephanie to leave a note for Steve. Chris DID bring in the burrito, and was met with hostility that is uncalled for. Throughout Bobby's response, he never once addressed the way his management acted and placed the entire blame on me and my boyfriend. I can assure you I would not have made up that entire incident and as I have said before, I wished that this incident did not occur, but it did. Again, if Steve had LET Chris show him the hair, they would have found it because we doubled checked before Chris brought it in. Any retail store would not have their managers try to fight customers and treat customers with such disrespect. In our first phone conversation, I explained to Bobby that I have been a customer at Dos for a few years and enjoyed their salmon burrito. I also asked him if he could understand why I would not be returning to give them my business after this incident and he responded yes. I do not want to step foot into an establishment where I am met with hostility, and that is why a certificate for another burrito would not suffice. I do not think that Dos Coyotes did all that they could œto try to make this problem right. I think they did quite the opposite and made it worse. --["Users/AmyLee"]<br> - <br> - Other things I don't understand are that if Chris was so customer<br> - service oriented why would he be so rude and not understand how to<br> - talk, listen and respect people? Why does Amy Lee feel the need to<br> - drop the names of family friends such as Sharla Daly and Mike<br> - Harrington? For the record, the refund was placed in the mail box on<br> - Tuesday September 4th, 2007 for the Salmon Burrito. I am curious why<br> - Amy hasn't posted that she received the refund, since I personally<br> - signed it, addressed it, stamped it, and mailed it. In reflection, I<br> - probably should have taken a video of the check, the addressed<br> - envelope and me mailing it, the postmark and such”but hindsight is<br> - always clearer right? But most importantly, I am also disturbed that<br> - Amy claims that I don't care about my Davis patrons -- this is anything but true. If I didn't care, why was I personally taking her phone call on Friday evening of Labor Day weekend?<br> - <br> - Chris did try to talk and work out the situation, instead he was met by aggression from the manager Steve. Why does Bobby not talk to his manager Steve about being rude, not understanding how to talk, listen and respect people? I did not name drop any names, this is what I wrote: I actually called my friend Sharla Daly, who knows Bobby personally, to see if this is his normal treatment of customers or if he was just having a "bad day". I decided to be the bigger person and not file further complaints with the city and health department, being considerate of my conversation with Sharla and the fact that everyone does have "bad days". The reason why I called Sharla was because I was extremely concerned by the way Bobby talked to me on the phone and the way his manager treated Chris. Where did I mention Mike Harrington? Sharla is someone who's opinion and suggestions I trust. I could have gone to the Better Business Bureau, Health Department, Davis Chamber of Commerce, to file complaints. I didn't because Sharla took the time to talk to me about the situation and I took her advice to be the bigger person. As I have stated before, I need to share my experience so others know what happened so that hopefully this manager Steve and Dos Coyotes do not treat people this way anymore. In regards to the check, I have not received it as of yet. I have stated that I have no problem posting when I do receive the refund. I will believe Bobby when I see the check. --["Users/AmyLee"]<br> - <br> - As a resident and business owner in Davis for the last eighteen years,<br> - Dos Coyotes has probably given back more to this community than any<br> - other restaurant in Davis. From everything from fireworks to benefits<br> - we're always trying to find ways to thank the people who support<br> - us. The joke around town is that we're the people's non-profit<br> - restaurant. We were just at the Pence Gallery benefit last Saturday<br> - night supporting the arts and on Thursday we will be serving food at<br> - All Things Right and Relevant benefiting Yolo County Mental Health<br> - Agencies. If anyone would like to talk to me about this incident or<br> - anything else I'll be out at the event on Thursday or you can always<br> - call the office (530.753.0202) I'm pretty accessible. As far as the<br> - comments as to whether Amy is a real person, I talked to her and she<br> - exists! I promise that what I have written is the truth and not<br> - exaggerated. If someone wants to pay, I'd be more than willing to<br> - subject myself to a lie detector test as to what I personally<br> - experienced in this incident. Finally, I would like to thank those who<br> - genuinely post their opinions about my restaurants -- we take their concerns, complaints and praise into hand. Moreover, I would like to thank whoever recently edited the top of our page to include that we are not a Mexican or TexMex joint etc.<br> - <br> - I think it's great that Dos Coyotes has given back to the community in Davis and I hope that they continue to do so. I can promise too that I have written the truth and am not exaggerating. I have not tried to manipulate the facts in my favor. I think it's great that Bobby is now thanking those who genuinely post their opinions about his restaurant, but this is definitely surprising to me after the way he bashed the DavisWiki in our first conversation.<br> - <br> - I felt the need to respond to the inconsistencies in Bobby's statement. The Wiki is a great forum for exchange of thought. Businesses should be respectful of individuals freedom to share their experiences and express their opinions.<br> - --["Users/AmyLee"]<br> - ------<br> - ''2007-09-20 09:02:32'' [[nbsp]] Amy, you've made your point. You found a hair in your burrito and feel the service was extremely rude. Can we drop it now? --["Users/jefftolentino"]<br> - ------</span> </td> <td> </td> </tr> <tr> <td> Line 227: </td> <td> Line 78: </td> </tr> <tr> <td> <span>- ------<br> - ''2007-09-20 10:42:29'' [[nbsp]] I think it's time for Amylee to drop this conversation. I think it's funny how Bobby is speaking for his manager(steve) and he was not there. But she keep's speaking on her boyfriend's behalf and she was not their either. Drop it already. Please post if you have recieved your refund. Thank you --["Users/exstudent"]<br> - ------<br> - ''2007-09-20 11:01:19'' [[nbsp]] Someone deleted one of Rude in Roseville's comments. That made her mad so she deleted all of her comments. If a person cannot express their opnion on this site without someone else deleting it, it's not worth participating. Later Davis! You all deserve each other!!! --["Users/RudeInRoseville"]<br> - ------<br> - ''2007-09-20 11:41:10'' [[nbsp]] Thank you! This whole thing has been crazy! I am going there for lunch today and am looking forward to it! --["Users/MyaBrn"]</span> </td> <td> </td> </tr> <tr> <td> Line 239: </td> <td> Line 84: </td> </tr> <tr> <td> <span>- ------<br> - ''2007-09-20 14:52:23'' [[nbsp]] Oops, I should have explained that everything I wrote was Chris' first hand account on the situation since he didn't feel the need to use another username. I will gladly be done with this situation! I thought I was until someone kept trying to delete my original comment and anonymous users tried to refute my statement. Ofcourse after I read Bobby's comment I had to respond to the inconsistencies. Lesson learned! Have a recorder ready! hey I don't care if you eat at Dos, in fact I used to enjoy the salmon burrito. Just watch out for Steve, and I sincerely hope this situation never happens to anyone again. --["Users/AmyLee"]<br> - ------<br> - ''2007-09-20 17:52:02'' [[nbsp]] Love Dos!! It is my favorite local place and has been for many years. Thanks for your polite comment on the whole hair thing Bobby Coyote. --["Users/HeatherFlood"]<br> - ------<br> - ''2007-09-20 18:42:02'' [[nbsp]] Hey All! I've been eating at Dos (South) since I moved to Davis and have always been welcomed with a smile by the cashiers. I've never had any real problems with the service, so I was surprised to read Amy's epic account of a hair found in a burrito which somehow lead to threats and a police report... sounds like a good movie script... anyways! I'm glad Bobby shared with us the other side of the story that this comment page was lacking - and I think it's funny that there was a discussion that heated on the daviswiki in which Ostrowski wasn't involved teehee. Anyways - I just wanted to say that all of my encounters with the managers at Dos have been pleasant, and they always treat me above and beyond my expectations - especially Stephanie, who is always nice, and seems to go out of her way to say "hi" to me. Thanks Dos! I would recomend the navajo nachos :D --["Users/KyleRocks"]<br> - ------<br> - ''2007-09-22 16:28:54'' [[nbsp]] Jesus H. Christ... this page has basically been ruined by he-said-she-said garbage. Why not move the controversy to its own page, i.e. "Salmon Burrito Hair Incident Blown Completely Out of Proportion By Everyone Involved".<br> - Re: Dos's food: Yeah its not gonna be everyone's cup-o-tea. If you are looking for authentic or, God forbid, are from LA, you will not be pleased. But if you are open to interesting, fresh interpretations of old classics, maybe give it a shot? --["Users/BillyBudd"]</span> </td> <td> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-09-22 15:28:54BillyBuddComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 245: </td> <td> Line 245: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2007-09-22 16:28:54'' [[nbsp]] Jesus H. Christ... this page has basically been ruined by he-said-she-said garbage. Why not move the controversy to its own page, i.e. "Salmon Burrito Hair Incident Blown Completely Out of Proportion By Everyone Involved".<br> + Re: Dos's food: Yeah its not gonna be everyone's cup-o-tea. If you are looking for authentic or, God forbid, are from LA, you will not be pleased. But if you are open to interesting, fresh interpretations of old classics, maybe give it a shot? --["Users/BillyBudd"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-09-20 17:42:02KyleRocksComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 243: </td> <td> Line 243: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2007-09-20 18:42:02'' [[nbsp]] Hey All! I've been eating at Dos (South) since I moved to Davis and have always been welcomed with a smile by the cashiers. I've never had any real problems with the service, so I was surprised to read Amy's epic account of a hair found in a burrito which somehow lead to threats and a police report... sounds like a good movie script... anyways! I'm glad Bobby shared with us the other side of the story that this comment page was lacking - and I think it's funny that there was a discussion that heated on the daviswiki in which Ostrowski wasn't involved teehee. Anyways - I just wanted to say that all of my encounters with the managers at Dos have been pleasant, and they always treat me above and beyond my expectations - especially Stephanie, who is always nice, and seems to go out of her way to say "hi" to me. Thanks Dos! I would recomend the navajo nachos :D --["Users/KyleRocks"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-09-20 16:52:02HeatherFloodComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 241: </td> <td> Line 241: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2007-09-20 17:52:02'' [[nbsp]] Love Dos!! It is my favorite local place and has been for many years. Thanks for your polite comment on the whole hair thing Bobby Coyote. --["Users/HeatherFlood"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-09-20 13:52:23AmyLeeComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 239: </td> <td> Line 239: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2007-09-20 14:52:23'' [[nbsp]] Oops, I should have explained that everything I wrote was Chris' first hand account on the situation since he didn't feel the need to use another username. I will gladly be done with this situation! I thought I was until someone kept trying to delete my original comment and anonymous users tried to refute my statement. Ofcourse after I read Bobby's comment I had to respond to the inconsistencies. Lesson learned! Have a recorder ready! hey I don't care if you eat at Dos, in fact I used to enjoy the salmon burrito. Just watch out for Steve, and I sincerely hope this situation never happens to anyone again. --["Users/AmyLee"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-09-20 11:29:20ChristieKentComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 233: </td> <td> Line 233: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2007-09-20 12:29:20'' [[nbsp]] I LOVE DOS!!!!!<br> + i had the BEST burrito last night at south davis<br> + THANKS STEVE!!!!!<br> + and thanks dos for the awesome fireworks this year!!!!!!<br> + --["Users/ChristieKent"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-09-20 10:41:10MyaBrnComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 231: </td> <td> Line 231: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2007-09-20 11:41:10'' [[nbsp]] Thank you! This whole thing has been crazy! I am going there for lunch today and am looking forward to it! --["Users/MyaBrn"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-09-20 10:29:54BrentLaabsrm whitespace <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 136: </td> <td> Line 136: </td> </tr> <tr> <td> <span>- <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - <br> - </span> </td> <td> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-09-20 10:06:00RudeInRoseville(quick edit) <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 124: </td> <td> Line 124: </td> </tr> <tr> <td> <span>-</span> ''2007-09-19 23:06:38'' [[nbsp]] Hello Davisites! I would like to introduce myself. My name is Bobby Coyote, owner and founder of Dos Coyotes restaurants. I've always shied away from writing on the Dos Coyotes page of Davis wiki because food is subjective like art -- people are entitled to their opinions, whether it is a good or bad critique. Recently, however, I was informed about an ongoing forum on the Davis Wiki about my name, employees, and restaurant being slandered. I would like to try and clear this up in the most amicable and proficient way possible. On Friday August 31st , at approximately 5 pm, I was told that there was a customer on the phone with a complaint. I immediately took the call and spoke to a Ms. Amy Lee. At this time, Amy was quite nice and informed me of a problem with her salmon burrito having a hair in it at our South Davis location. I apologized that there was a problem, and I asked her in a very non- confrontational way if the hair might have been the hair from the husk of a corn since we have been charbroiling a lot of corn lately for our specials. I never once told her that I did not believe her. Amy told me that the night before she had spoken with Stephanie our manager who offered to send her a comp meal no questions asked, since the restaurant was already closed and they were about to leave. At that point, Amy told Stephanie that wasn't good enough and that she wanted a refund for both her meal, as well as a tostada consumed by her boyfriend (I found out about the tostada later from Stephanie). Stephanie told Amy to bring in the food the next day and speak to her manager Steve and that we would be happy to refund her meal. With this in mind, I took Amy's number, and I believe her address -- although that might have come later -- and called the South Davis store to find out why there was a problem. I spoke with my manager Steve, who said that a young man named Chris came into the restaurant and was belligerent, rude, and condescending. He insinuated that he wanted a refund for the salmon burrito as well as the tostada, yet, did not have the burrito in hand as he was instructed the night before. Steve told Chris that without the burrito he could offer him a comp of the meal that could be used towards anything on the menu and that without the burrito he could not give him a full refund and that he can't just take money out of the cash register and give it to him, especially without seeing the food first*. Steve told him that if he still would like to pursue the refund he would need to contact the corporate office. Chris then repeated to Steve that the solution was œunacceptable and at that point Steve offered the comp meal one more time and Chris said no and walked out. After getting off the phone with the South Davis store, I returned Amy's call and was immediately confronted and threatened by her by how she had been on the Dos Coyote's Davis Wiki site and how she had read that we had given someone food poisoning. It was at this time that I told her that, œyou can't take everything verbatim on the Davis Wiki, not that œthe Davis Wiki is full of crap as she states on this site, and what she was referring to was a customer who ate a meal and thought the food tasted like *#@% , since he said he was sick for three days. Trust me, if there was one person who was sick for three days, from food poisoning, there would be hundreds of others with the amount of meals that we serve and it would have been a very serious problem. That was when I told Amy, since I was on the defensive about food poisoning that it just so happened that I had a letter from the County of Sacramento Board of Supervisors and Environmental Management Department issuing an award of excellence to Dos Coyotes for food safety for consistently maintaining high food safety standards**. While I was talking about this to Amy, her boyfriend Chris got on the phone and said that he was on speaker phone and rudely interrupted me. I asked him to please let me finish and then I would let him speak -- instead he refused, and continued to interrupt. At this point there was a communication breakdown, since it was impossible to carry on a conversation with him because of his hostile attitude. At this point, I was so disturbed by their attitude I said I would send the refund and made sure I had the correct address. Approximately fifteen minutes later, Chris walked into the South Davis location, and between two families that were ordering food, slammed the half eaten burrito down on the counter between the registers and apparently stated: œYou think we were lying, well here's the burrito. I have many cashiers who witnessed this and said that Chris' behavior was very confrontational and vulgar. Not to say that there was or was not any hair, but at that point we could not find the hair, most likely because the burrito was a day old. After this occured, Steve called me up at the office and told me what happened. That is when I called Amy up and asked her why Chris was coming into the restaurant and causing a scene when the problem had already been solved? Was there anything else I could do, since I thought the problem was already taken care of. That was when she stated she did not want to talk anymore, so we hung up. I still cannot comprehend how exactly Amy feels that I verbally harassed her or threatened her, since I spent the entire time on the phone either trying to solve her problem or listen to her boyfriend yell at me. I am also confused because there was never any mention of the police, so I don't know why that was written on this site as well. Dos Coyotes did all that we could to try to make this problem right. We tried to offer them a comp and that wasn't good enough. We simply asked to bring the food in, and Chris came in without the food. Let's say you went into a department store and bought a pair of jeans and later at home you found a hole in the inseam. You would have to bring the pants in to exchange or get a refund. So why do people think that a restaurant is somehow different than any other retail store? This problem would have never happened if the food was brought in as asked. What I don't understand is whether there was a piece of hair or not why Amy Lee feels slighted? Throughout the process she was blindly offered a comp of her meal, and if at any point had she brought the burrito into the store, a full monetary refund was guaranteed. She refused to follow the easy steps and then complained about it. And if you read what she wrote in her first post (2007-08-31 19:43:37), she even explains that all she had to do was bring in the burrito and that her boyfriend brought it in only after the phone call. Other things I don't understand are that if Chris was so customer service oriented why would he be so rude and not understand how to talk, listen and respect people? Why does Amy Lee feel the need to drop the names of family friends such as Sharla Daly and Mike Harrington? For the record, the refund was placed in the mail box on Tuesday September 4th, 2007 for the Salmon Burrito. I am curious why Amy hasn't posted that she received the refund, since I personally signed it, addressed it, stamped it, and mailed it. In reflection, I probably should have taken a video of the check, the addressed envelope and me mailing it, the postmark and such -- but hindsight is always clearer right? But most importantly, I am also disturbed that Amy claims that I don't care about my Davis patrons -- this is anything but true. If I didn't care, why was I personally taking her phone call on Friday evening of Labor Day weekend? As a resident and business owner in Davis for the last eighteen years, Dos Coyotes has probably given back more to this community than any other restaurant in Davis. From everything from fireworks to benefits we're always trying to find ways to thank the people who support us. The joke around town is that we're the people's non-profit restaurant. We were just at the Pence Gallery benefit last Saturday night supporting the arts and on Thursday we will be serving food at All Things Right and Relevant benefiting Yolo County Mental Health Agencies. If anyone would like to talk to me about this incident or anything else I'll be out at the event on Thursday or you can always call the office (530.753.0202) -- I'm pretty accessible. As far as the comments as to whether Amy is a real person, I talked to her and she exists! I promise that what I have written is the truth and not exaggerated. If someone wants to pay, I'd be more than willing to subject myself to a lie detector test as to what I personally experienced in this incident. Finally, I would like to thank those who genuinely post their opinions about my restaurants -- we take their concerns, complaints and praise into hand. Moreover, I would like to thank whoever recently edited the top of our page to include that we are not a Mexican or TexMex joint etc. </td> <td> <span>+</span> ''2007-09-19 23:06:38'' [[nbsp]] Hello Davisites! I would like to introduce myself. My name is Bobby Coyote, owner and founder of Dos Coyotes restaurants. I've always shied away from writing on the Dos Coyotes page of Davis wiki because food is subjective like art -- people are entitled to their opinions, whether it is a good or bad critique. Recently, however, I was informed about an ongoing forum on the Davis Wiki about my name, employees, and restaurant being slandered. I would like to try and clear this up in the most amicable and proficient way possible. On Friday August 31st , at approximately 5 pm, I was told that there was a customer on the phone with a complaint. I immediately took the call and spoke to a Ms. Amy Lee. At this time, Amy was quite nice and informed me of a problem with her salmon burrito having a hair in it at our South Davis location. I apologized that there was a problem, and I asked her in a very non- confrontational way if the hair might have been the hair from the husk of a corn since we have been charbroiling a lot of corn lately for our specials. I never once told her that I did not believe her. Amy told me that the night before she had spoken with Stephanie our manager who offered to send her a comp meal no questions asked, since the restaurant was already closed and they were about to leave. At that point, Amy told Stephanie that wasn't good enough and that she wanted a refund for both her meal, as well as a tostada consumed by her boyfriend (I found out about the tostada later from Stephanie). Stephanie told Amy to bring in the food the next day and speak to her manager Steve and that we would be happy to refund her meal. With this in mind, I took Amy's number, and I believe her address -- although that might have come later -- and called the South Davis store to find out why there was a problem. I spoke with my manager Steve, who said that a young man named Chris came into the restaurant and was belligerent, rude, and condescending. He insinuated that he wanted a refund for the salmon burrito as well as the tostada, yet, did not have the burrito in hand as he was instructed the night before. Steve told Chris that without the burrito he could offer him a comp of the meal that could be used towards anything on the menu and that without the burrito he could not give him a full refund and that he can't just take money out of the cash register and give it to him, especially without seeing the food first*. Steve told him that if he still would like to pursue the refund he would need to contact the corporate office. Chris then repeated to Steve that the solution was <span>Â</span>œunacceptable and at that point Steve offered the comp meal one more time and Chris said no and walked out. After getting off the phone with the South Davis store, I returned Amy's call and was immediately confronted and threatened by her by how she had been on the Dos Coyote's Davis Wiki site and how she had read that we had given someone food poisoning. It was at this time that I told her that, <span>Â</span>œyou can't take everything verbatim on the Davis Wiki, not that <span>Â</span>œthe Davis Wiki is full of crap as she states on this site, and what she was referring to was a customer who ate a meal and thought the food tasted like *#@% , since he said he was sick for three days. Trust me, if there was one person who was sick for three days, from food poisoning, there would be hundreds of others with the amount of meals that we serve and it would have been a very serious problem. That was when I told Amy, since I was on the defensive about food poisoning that it just so happened that I had a letter from the County of Sacramento Board of Supervisors and Environmental Management Department issuing an award of excellence to Dos Coyotes for food safety for consistently maintaining high food safety standards**. While I was talking about this to Amy, her boyfriend Chris got on the phone and said that he was on speaker phone and rudely interrupted me. I asked him to please let me finish and then I would let him speak -- instead he refused, and continued to interrupt. At this point there was a communication breakdown, since it was impossible to carry on a conversation with him because of his hostile attitude. At this point, I was so disturbed by their attitude I said I would send the refund and made sure I had the correct address. Approximately fifteen minutes later, Chris walked into the South Davis location, and between two families that were ordering food, slammed the half eaten burrito down on the counter between the registers and apparently stated: <span>Â</span>œYou think we were lying, well here's the burrito. I have many cashiers who witnessed this and said that Chris' behavior was very confrontational and vulgar. Not to say that there was or was not any hair, but at that point we could not find the hair, most likely because the burrito was a day old. After this occured, Steve called me up at the office and told me what happened. That is when I called Amy up and asked her why Chris was coming into the restaurant and causing a scene when the problem had already been solved? Was there anything else I could do, since I thought the problem was already taken care of. That was when she stated she did not want to talk anymore, so we hung up. I still cannot comprehend how exactly Amy feels that I verbally harassed her or threatened her, since I spent the entire time on the phone either trying to solve her problem or listen to her boyfriend yell at me. I am also confused because there was never any mention of the police, so I don't know why that was written on this site as well. Dos Coyotes did all that we could to try to make this problem right. We tried to offer them a comp and that wasn't good enough. We simply asked to bring the food in, and Chris came in without the food. Let's say you went into a department store and bought a pair of jeans and later at home you found a hole in the inseam. You would have to bring the pants in to exchange or get a refund. So why do people think that a restaurant is somehow different than any other retail store? This problem would have never happened if the food was brought in as asked. What I don't understand is whether there was a piece of hair or not why Amy Lee feels slighted? Throughout the process she was blindly offered a comp of her meal, and if at any point had she brought the burrito into the store, a full monetary refund was guaranteed. She refused to follow the easy steps and then complained about it. And if you read what she wrote in her first post (2007-08-31 19:43:37), she even explains that all she had to do was bring in the burrito and that her boyfriend brought it in only after the phone call. Other things I don't understand are that if Chris was so customer service oriented why would he be so rude and not understand how to talk, listen and respect people? Why does Amy Lee feel the need to drop the names of family friends such as Sharla Daly and Mike Harrington? For the record, the refund was placed in the mail box on Tuesday September 4th, 2007 for the Salmon Burrito. I am curious why Amy hasn't posted that she received the refund, since I personally signed it, addressed it, stamped it, and mailed it. In reflection, I probably should have taken a video of the check, the addressed envelope and me mailing it, the postmark and such -- but hindsight is always clearer right? But most importantly, I am also disturbed that Amy claims that I don't care about my Davis patrons -- this is anything but true. If I didn't care, why was I personally taking her phone call on Friday evening of Labor Day weekend? As a resident and business owner in Davis for the last eighteen years, Dos Coyotes has probably given back more to this community than any other restaurant in Davis. From everything from fireworks to benefits we're always trying to find ways to thank the people who support us. The joke around town is that we're the people's non-profit restaurant. We were just at the Pence Gallery benefit last Saturday night supporting the arts and on Thursday we will be serving food at All Things Right and Relevant benefiting Yolo County Mental Health Agencies. If anyone would like to talk to me about this incident or anything else I'll be out at the event on Thursday or you can always call the office (530.753.0202) -- I'm pretty accessible. As far as the comments as to whether Amy is a real person, I talked to her and she exists! I promise that what I have written is the truth and not exaggerated. If someone wants to pay, I'd be more than willing to subject myself to a lie detector test as to what I personally experienced in this incident. Finally, I would like to thank those who genuinely post their opinions about my restaurants -- we take their concerns, complaints and praise into hand. Moreover, I would like to thank whoever recently edited the top of our page to include that we are not a Mexican or TexMex joint etc. </td> </tr> <tr> <td> Line 228: </td> <td> Line 228: </td> </tr> <tr> <td> <span>-</span> I NEVER threatened Bobby on the phone with the Davis Wiki. At this point, he just started stating excuses and did not apologize or try to correct the situation. In fact, I felt the conversation was going okay up until I brought up the Davis Wiki. All I said was that I had read that someone else on the Wiki had a bad experience with food poisoning, this was the point when he started to go on a tirade against the DavisWiki. He did say œthe Davis Wiki is full of crap. I wish I could have recorded the entire conversation, to have proof of what he is now recanting. He did say that people can write what they want on the Wiki to hurt a business. I agree that this can happen, but usually Wiki editors are quick enough spot these comments and do not let them get in the way of the page. </td> <td> <span>+</span> I NEVER threatened Bobby on the phone with the Davis Wiki. At this point, he just started stating excuses and did not apologize or try to correct the situation. In fact, I felt the conversation was going okay up until I brought up the Davis Wiki. All I said was that I had read that someone else on the Wiki had a bad experience with food poisoning, this was the point when he started to go on a tirade against the DavisWiki. He did say <span>Â</span>œthe Davis Wiki is full of crap. I wish I could have recorded the entire conversation, to have proof of what he is now recanting. He did say that people can write what they want on the Wiki to hurt a business. I agree that this can happen, but usually Wiki editors are quick enough spot these comments and do not let them get in the way of the page. </td> </tr> <tr> <td> Line 242: </td> <td> Line 242: </td> </tr> <tr> <td> <span>-</span> Approximately fifteen minutes later, Chris walked into the South Davis location, and between two families that were ordering food, slammed the half eaten burrito down on the counter between the registers and apparently stated: œYou think we were lying, well here's the burrito. I have many cashiers who witnessed this and said that Chris' behavior was very confrontational and vulgar. Not to say that there was or was not any hair, but at that point we could not find the hair, most likely because the burrito was a day old. After this occured, Steve called me up at the office and told me what happened. </td> <td> <span>+</span> Approximately fifteen minutes later, Chris walked into the South Davis location, and between two families that were ordering food, slammed the half eaten burrito down on the counter between the registers and apparently stated: <span>Â</span>œYou think we were lying, well here's the burrito. I have many cashiers who witnessed this and said that Chris' behavior was very confrontational and vulgar. Not to say that there was or was not any hair, but at that point we could not find the hair, most likely because the burrito was a day old. After this occured, Steve called me up at the office and told me what happened. </td> </tr> <tr> <td> Line 252: </td> <td> Line 252: </td> </tr> <tr> <td> <span>-</span> I did say in my original comment that Bobby had been helpful the first time I called him. I appreciate him taking the time to call Steve to find out what was happening, but did not appreciate the attitude I received later from his mangers and from him. Again, he is NOW saying that his manager Stephanie did offer a refund, a fact that he so adamantly denied on the phone. Chris honestly did not think that it would be a problem to receive a refund because we asked Stephanie to leave a note for Steve. Chris DID bring in the burrito, and was met with hostility that is uncalled for. Throughout Bobby's response, he never once addressed the way his management acted and placed the entire blame on me and my boyfriend. I can assure you I would not have made up that entire incident and as I have said before, I wished that this incident did not occur, but it did. Again, if Steve had LET Chris show him the hair, they would have found it because we doubled checked before Chris brought it in. Any retail store would not have their managers try to fight customers and treat customers with such disrespect. In our first phone conversation, I explained to Bobby that I have been a customer at Dos for a few years and enjoyed their salmon burrito. I also asked him if he could understand why I would not be returning to give them my business after this incident and he responded yes. I do not want to step foot into an establishment where I am met with hostility, and that is why a certificate for another burrito would not suffice. I do not think that Dos Coyotes did all that they could œto try to make this problem right. I think they did quite the opposite and made it worse. --["Users/AmyLee"] </td> <td> <span>+</span> I did say in my original comment that Bobby had been helpful the first time I called him. I appreciate him taking the time to call Steve to find out what was happening, but did not appreciate the attitude I received later from his mangers and from him. Again, he is NOW saying that his manager Stephanie did offer a refund, a fact that he so adamantly denied on the phone. Chris honestly did not think that it would be a problem to receive a refund because we asked Stephanie to leave a note for Steve. Chris DID bring in the burrito, and was met with hostility that is uncalled for. Throughout Bobby's response, he never once addressed the way his management acted and placed the entire blame on me and my boyfriend. I can assure you I would not have made up that entire incident and as I have said before, I wished that this incident did not occur, but it did. Again, if Steve had LET Chris show him the hair, they would have found it because we doubled checked before Chris brought it in. Any retail store would not have their managers try to fight customers and treat customers with such disrespect. In our first phone conversation, I explained to Bobby that I have been a customer at Dos for a few years and enjoyed their salmon burrito. I also asked him if he could understand why I would not be returning to give them my business after this incident and he responded yes. I do not want to step foot into an establishment where I am met with hostility, and that is why a certificate for another burrito would not suffice. I do not think that Dos Coyotes did all that they could <span>Â</span>œto try to make this problem right. I think they did quite the opposite and made it worse. --["Users/AmyLee"] </td> </tr> <tr> <td> Line 263: </td> <td> Line 263: </td> </tr> <tr> <td> <span>-</span> envelope and me mailing it, the postmark and such”but hindsight is </td> <td> <span>+</span> envelope and me mailing it, the postmark and such<span>Â</span>”but hindsight is </td> </tr> <tr> <td> Line 298: </td> <td> Line 298: </td> </tr> <tr> <td> <span>-</span> ''2007-09-20 11:01:19'' [[nbsp]] Someone deleted one of Rude in Roseville's comments. That <span>M</span>ade her mad so she deleted all of her comments. If a person cannot express their opnion on this site without someone else deleting it, it's not worth participating. Later Davis! You all deserve each other!!! --["Users/RudeInRoseville"] </td> <td> <span>+</span> ''2007-09-20 11:01:19'' [[nbsp]] Someone deleted one of Rude in Roseville's comments. That <span>m</span>ade her mad so she deleted all of her comments. If a person cannot express their opnion on this site without someone else deleting it, it's not worth participating. Later Davis! You all deserve each other!!! --["Users/RudeInRoseville"] </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-09-20 10:01:19RudeInRosevilleComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 297: </td> <td> Line 297: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2007-09-20 11:01:19'' [[nbsp]] Someone deleted one of Rude in Roseville's comments. That Made her mad so she deleted all of her comments. If a person cannot express their opnion on this site without someone else deleting it, it's not worth participating. Later Davis! You all deserve each other!!! --["Users/RudeInRoseville"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-09-20 09:42:29exstudentComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 295: </td> <td> Line 295: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2007-09-20 10:42:29'' [[nbsp]] I think it's time for Amylee to drop this conversation. I think it's funny how Bobby is speaking for his manager(steve) and he was not there. But she keep's speaking on her boyfriend's behalf and she was not their either. Drop it already. Please post if you have recieved your refund. Thank you --["Users/exstudent"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-09-20 08:28:58WesHardakerComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 293: </td> <td> Line 293: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2007-09-20 09:28:58'' [[nbsp]] I had some fantastic soft tacos at the south dos the other day. They were excellent. I love the salsa at the south dos. The salsa in the corner is truly an amazing creation. Yum! --["Users/WesHardaker"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-09-20 08:02:32jefftolentinoComment added. <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 291: </td> <td> Line 291: </td> </tr> <tr> <td> </td> <td> <span>+ ------<br> + ''2007-09-20 09:02:32'' [[nbsp]] Amy, you've made your point. You found a hair in your burrito and feel the service was extremely rude. Can we drop it now? --["Users/jefftolentino"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-09-20 07:12:18KarlMogelcomments need names to follow. Maybe this discussion should happen elsewhere..? <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 244: </td> <td> Line 244: </td> </tr> <tr> <td> <span>-</span> This is also where Bobby's description f<span>law</span>s. He was not there, so he is relying on the words of his manager Steve. First off there was ONE person in line, not two families as Bobby describes. Chris set the burrito on the counter (on the part away from the registers), as soon as he did that Steve came out from the kitchen and behind the counter and told Chris to get out of the restaurant. Steve did not even let Chris say anything, did not give him a chance to show the hair in the burrito, and just started to tell him to get out of the restaurant. Steve then proceeded to follow Chris out and asked him if he wanted to make this personal. Steve made several derogatory comments, including using the word "fag", and said insulting things about me. He then said "Do you want to fight?", and tried to start a fight with Chris right then. Chris asked him what he was going to do , assault me? That's when Steve walked in to the courtyard area, looked around to see if anyone was watching, got within 3-4 inches of Chris' face and called him a "pussy" for not punching him. Chris was not about to start a fight over a stupid burrito as Steve was. It seemed like Steve just had all this aggression and just wanted to fight. That's when Chris left, and Steve told Chris what time he got off work and to meet him back at Dos to "kick the shit out of you". This is absolutely unacceptable for ANY manager to behave this way, regardless of how bad their day is going. THIS is what made me so upset about the whole situation. There was a human hair in the burrito, this fact cannot be disputed. If Steve had let Chris show him the hair in the burrito, they would have found it. We even doubled checked before Chris brought it over. Bobby is relying on the word of Steve, who is obviously an inept manager and doesn't want to lose his job. </td> <td> <span>+</span> This is also where Bobby's description f<span>ail</span>s. He was not there, so he is relying on the words of his manager Steve. First off there was ONE person in line, not two families as Bobby describes. Chris set the burrito on the counter (on the part away from the registers), as soon as he did that Steve came out from the kitchen and behind the counter and told Chris to get out of the restaurant. Steve did not even let Chris say anything, did not give him a chance to show the hair in the burrito, and just started to tell him to get out of the restaurant. Steve then proceeded to follow Chris out and asked him if he wanted to make this personal. Steve made several derogatory comments, including using the word "fag", and said insulting things about me. He then said "Do you want to fight?", and tried to start a fight with Chris right then. Chris asked him what he was going to do , assault me? That's when Steve walked in to the courtyard area, looked around to see if anyone was watching, got within 3-4 inches of Chris' face and called him a "pussy" for not punching him. Chris was not about to start a fight over a stupid burrito as Steve was. It seemed like Steve just had all this aggression and just wanted to fight. That's when Chris left, and Steve told Chris what time he got off work and to meet him back at Dos to "kick the shit out of you". This is absolutely unacceptable for ANY manager to behave this way, regardless of how bad their day is going. THIS is what made me so upset about the whole situation. There was a human hair in the burrito, this fact cannot be disputed. If Steve had let Chris show him the hair in the burrito, they would have found it. We even doubled checked before Chris brought it over. Bobby is relying on the word of Steve, who is obviously an inept manager and doesn't want to lose his job. </td> </tr> <tr> <td> Line 248: </td> <td> Line 248: </td> </tr> <tr> <td> <span>-</span> Bobby knows exactly why I had to hang up the phone on him. I even answered the phone very politely with "Hi Bobby, how are you?", thinking that he was calling to apologize for the way his manager Steve behaved. Instead, he immediately started yelling at me because Chris went into the store to bring in the half eaten burrito (which he himself states that was necessary for a refund). He did NOT ask if there was anything else he could do as he describes above, that is another lie. I find it interesting how he changes his story. Before I hung up on him, I even told him that I did not want to take any further verbal abuse from him, I was so mad already from the way his manager treated Chris. I told him not to contact me again or I would call the police for harassment. I was concerned with what Steve would do, or even Bobby, since they now had my home address and telephone number. </td> <td> <span>+</span> Bobby knows exactly why I had to hang up the phone on him. I even answered the phone very politely with "Hi Bobby, how are you?", thinking that he was calling to apologize for the way his manager Steve behaved. Instead, he immediately started yelling at me because Chris went into the store to bring in the half eaten burrito (which he himself states that was necessary for a refund). He did NOT ask if there was anything else he could do as he describes above, that is another lie. I find it interesting how he changes his story. Before I hung up on him, I even told him that I did not want to take any further verbal abuse from him, I was so mad already from the way his manager treated Chris. I told him not to contact me again or I would call the police for harassment. I was concerned with what Steve would do, or even Bobby, since they now had my home address and telephone number.<span>&nbsp;--["Users/AmyLee"]</span> </td> </tr> <tr> <td> Line 252: </td> <td> Line 252: </td> </tr> <tr> <td> <span>-</span> I did say in my original comment that Bobby had been helpful the first time I called him. I appreciate him taking the time to call Steve to find out what was happening, but did not appreciate the attitude I received later from his mangers and from him. Again, he is NOW saying that his manager Stephanie did offer a refund, a fact that he so adamantly denied on the phone. Chris honestly did not think that it would be a problem to receive a refund because we asked Stephanie to leave a note for Steve. Chris DID bring in the burrito, and was met with hostility that is uncalled for. Throughout Bobby's response, he never once addressed the way his management acted and placed the entire blame on me and my boyfriend. I can assure you I would not have made up that entire incident and as I have said before, I wished that this incident did not occur, but it did. Again, if Steve had LET Chris show him the hair, they would have found it because we doubled checked before Chris brought it in. Any retail store would not have their managers try to fight customers and treat customers with such disrespect. In our first phone conversation, I explained to Bobby that I have been a customer at Dos for a few years and enjoyed their salmon burrito. I also asked him if he could understand why I would not be returning to give them my business after this incident and he responded yes. I do not want to step foot into an establishment where I am met with hostility, and that is why a certificate for another burrito would not suffice. I do not think that Dos Coyotes did all that they could œto try to make this problem right. I think they did quite the opposite and made it worse. </td> <td> <span>+</span> I did say in my original comment that Bobby had been helpful the first time I called him. I appreciate him taking the time to call Steve to find out what was happening, but did not appreciate the attitude I received later from his mangers and from him. Again, he is NOW saying that his manager Stephanie did offer a refund, a fact that he so adamantly denied on the phone. Chris honestly did not think that it would be a problem to receive a refund because we asked Stephanie to leave a note for Steve. Chris DID bring in the burrito, and was met with hostility that is uncalled for. Throughout Bobby's response, he never once addressed the way his management acted and placed the entire blame on me and my boyfriend. I can assure you I would not have made up that entire incident and as I have said before, I wished that this incident did not occur, but it did. Again, if Steve had LET Chris show him the hair, they would have found it because we doubled checked before Chris brought it in. Any retail store would not have their managers try to fight customers and treat customers with such disrespect. In our first phone conversation, I explained to Bobby that I have been a customer at Dos for a few years and enjoyed their salmon burrito. I also asked him if he could understand why I would not be returning to give them my business after this incident and he responded yes. I do not want to step foot into an establishment where I am met with hostility, and that is why a certificate for another burrito would not suffice. I do not think that Dos Coyotes did all that they could œto try to make this problem right. I think they did quite the opposite and made it worse.<span>&nbsp;--["Users/AmyLee"]</span> </td> </tr> <tr> <td> Line 267: </td> <td> Line 267: </td> </tr> <tr> <td> <span>-</span> Chris did try to talk and work out the situation, instead he was met by aggression from the manager Steve. Why does Bobby not talk to his manager Steve about being rude, not understanding how to talk, listen and respect people? I did not name drop any names, this is what I wrote: I actually called my friend Sharla Daly, who knows Bobby personally, to see if this is his normal treatment of customers or if he was just having a "bad day". I decided to be the bigger person and not file further complaints with the city and health department, being considerate of my conversation with Sharla and the fact that everyone does have "bad days". The reason why I called Sharla was because I was extremely concerned by the way Bobby talked to me on the phone and the way his manager treated Chris. Where did I mention Mike Harrington? Sharla is someone who's opinion and suggestions I trust. I could have gone to the Better Business Bureau, Health Department, Davis Chamber of Commerce, to file complaints. I didn't because Sharla took the time to talk to me about the situation and I took her advice to be the bigger person. As I have stated before, I need to share my experience so others know what happened so that hopefully this manager Steve and Dos Coyotes do not treat people this way anymore. In regards to the check, I have not received it as of yet. I have stated that I have no problem posting when I do receive the refund. I will believe Bobby when I see the check. </td> <td> <span>+</span> Chris did try to talk and work out the situation, instead he was met by aggression from the manager Steve. Why does Bobby not talk to his manager Steve about being rude, not understanding how to talk, listen and respect people? I did not name drop any names, this is what I wrote: I actually called my friend Sharla Daly, who knows Bobby personally, to see if this is his normal treatment of customers or if he was just having a "bad day". I decided to be the bigger person and not file further complaints with the city and health department, being considerate of my conversation with Sharla and the fact that everyone does have "bad days". The reason why I called Sharla was because I was extremely concerned by the way Bobby talked to me on the phone and the way his manager treated Chris. Where did I mention Mike Harrington? Sharla is someone who's opinion and suggestions I trust. I could have gone to the Better Business Bureau, Health Department, Davis Chamber of Commerce, to file complaints. I didn't because Sharla took the time to talk to me about the situation and I took her advice to be the bigger person. As I have stated before, I need to share my experience so others know what happened so that hopefully this manager Steve and Dos Coyotes do not treat people this way anymore. In regards to the check, I have not received it as of yet. I have stated that I have no problem posting when I do receive the refund. I will believe Bobby when I see the check.<span>&nbsp;&nbsp;--["Users/AmyLee"]</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-09-20 06:36:25WesHardakerattepmt to clean up the recent discussion so it's readable; rm unneeded chars <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 124: </td> <td> Line 124: </td> </tr> <tr> <td> <span>- ''2007-09-19 23:06:38'' [[nbsp]] Hello Davisites! I would like to introduce myself. My name is Bobby Coyote, owner and founder of Dos Coyotes restaurants. I’ve always shied away from writing on the Dos Coyotes page of Davis wiki because food is subjective like art—people are entitled to their opinions, whether it is a good or bad critique. Recently, however, I was informed about an ongoing forum on the Davis Wiki about my name, employees, and restaurant being slandered. I would like to try and clear this up in the most amicable and proficient way possible. On Friday August 31st , at approximately 5 pm, I was told that there was a customer on the phone with a complaint. I immediately took the call and spoke to a Ms. Amy Lee. At this time, Amy was quite nice and informed me of a problem with her salmon burrito having a hair in it at our South Davis location. I apologized that there was a problem, and I asked her in a very non- confrontational way if the hair might have been the hair from the husk of a corn since we have been charbroiling a lot of corn lately for our specials. I never once told her that I did not believe her. Amy told me that the night before she had spoken with Stephanie our manager who offered to send her a comp meal no questions asked, since the restaurant was already closed and they were about to leave. At that point, Amy told Stephanie that wasn’t good enough and that she wanted a refund for both her meal, as well as a tostada consumed by her boyfriend (I found out about the tostada later from Stephanie). Stephanie told Amy to bring in the food the next day and speak to her manager Steve and that we would be happy to refund her meal. With this in mind, I took Amy’s number, and I believe her address—although that might have come later—and called the South Davis store to find out why there was a problem. I spoke with my manager Steve, who said that a young man named Chris came into the restaurant and was belligerent, rude, and condescending. He insinuated that he wanted a refund for the salmon burrito as well as the tostada, yet, did not have the burrito in hand as he was instructed the night before. Steve told Chris that without the burrito he could offer him a comp of the meal that could be used towards anything on the menu and that without the burrito he could not give him a full refund and that he can’t just take money out of the cash register and give it to him, especially without seeing the food first*. Steve told him that if he still would like to pursue the refund he would need to contact the corporate office. Chris then repeated to Steve that the solution was “unacceptable” and at that point Steve offered the comp meal one more time and Chris said no and walked out. After getting off the phone with the South Davis store, I returned Amy’s call and was immediately confronted and threatened by her by how she had been on the Dos Coyote’s Davis Wiki site and how she had read that we had given someone food poisoning. It was at this time that I told her that, “you can’t take everything verbatim on the Davis Wiki”, not that “the Davis Wiki is full of crap” as she states on this site, and what she was referring to was a customer who ate a meal and thought the food tasted like *#@% , since he said he was sick for three days. Trust me, if there was one person who was sick for three days, from food poisoning, there would be hundreds of others with the amount of meals that we serve and it would have been a very serious problem. That was when I told Amy, since I was on the defensive about food poisoning that it just so happened that I had a letter from the County of Sacramento Board of Supervisors and Environmental Management Department issuing an award of excellence to Dos Coyotes for food safety for consistently maintaining high food safety standards**. While I was talking about this to Amy, her boyfriend Chris got on the phone and said that he was on speaker phone and rudely interrupted me. I asked him to please let me finish and then I would let him speak—instead he refused, and continued to interrupt. At this point there was a communication breakdown, since it was impossible to carry on a conversation with him because of his hostile attitude. At this point, I was so disturbed by their attitude I said I would send the refund and made sure I had the correct address. Approximately fifteen minutes later, Chris walked into the South Davis location, and between two families that were ordering food, slammed the half eaten burrito down on the counter between the registers and apparently stated: “You think we were lying, well here’s the burrito”. I have many cashiers who witnessed this and said that Chris’ behavior was very confrontational and vulgar. Not to say that there was or was not any hair, but at that point we could not find the hair, most likely because the burrito was a day old. After this occured, Steve called me up at the office and told me what happened. That is when I called Amy up and asked her why Chris was coming into the restaurant and causing a scene when the problem had already been solved? Was there anything else I could do, since I thought the problem was already taken care of. That was when she stated she did not want to talk anymore, so we hung up. I still cannot comprehend how exactly Amy feels that I verbally harassed her or threatened her, since I spent the entire time on the phone either trying to solve her problem or listen to her boyfriend yell at me. I am also confused because there was never any mention of the police, so I don’t know why that was written on this site as well. Dos Coyotes did all that we could to try to make this problem right. We tried to offer them a comp and that wasn’t good enough. We simply asked to bring the food in, and Chris came in without the food. Let’s say you went into a department store and bought a pair of jeans and later at home you found a hole in the inseam. You would have to bring the pants in to exchange or get a refund. So why do people think that a restaurant is somehow different than any other retail store? This problem would have never happened if the food was brought in as asked. What I don’t understand is whether there was a piece of hair or not why Amy Lee feels slighted? Throughout the process she was blindly offered a comp of her meal, and if at any point had she brought the burrito into the store, a full monetary refund was guaranteed. She refused to follow the easy steps and then complained about it. And if you read what she wrote in her first post (2007-08-31 19:43:37), she even explains that all she had to do was bring in the burrito and that her boyfriend brought it in only after the phone call. Other things I don’t understand are that if Chris was so customer service oriented why would he be so rude and not understand how to talk, listen and respect people? Why does Amy Lee feel the need to drop the names of family friends such as Sharla Daly and Mike Harrington? For the record, the refund was placed in the mail box on Tuesday September 4th, 2007 for the Salmon Burrito. I am curious why Amy hasn’t posted that she received the refund, since I personally signed it, addressed it, stamped it, and mailed it. In reflection, I probably should have taken a video of the check, the addressed envelope and me mailing it, the postmark and such—but hindsight is always clearer right? But most importantly, I am also disturbed that Amy claims that I don’t care about my Davis patrons—this is anything but true. If I didn’t care, why was I personally taking her phone call on Friday evening of Labor Day weekend? As a resident and business owner in Davis for the last eighteen years, Dos Coyotes has probably given back more to this community than any other restaurant in Davis. From everything from fireworks to benefits we’re always trying to find ways to thank the people who support us. The joke around town is that we’re the people’s non-profit restaurant. We were just at the Pence Gallery benefit last Saturday night supporting the arts and on Thursday we will be serving food at All Things Right and Relevant benefiting Yolo County Mental Health Agencies. If anyone would like to talk to me about this incident or anything else I’ll be out at the event on Thursday or you can always call the office (530.753.0202) —I’m pretty accessible. As far as the comments as to whether Amy is a real person, I talked to her and she exists! I promise that what I have written is the truth and not exaggerated. If someone wants to pay, I’d be more than willing to subject myself to a lie detector test as to what I personally experienced in this incident. Finally, I would like to thank those who genuinely post their opinions about my restaurants—we take their concerns, complaints and praise into hand. Moreover, I would like to thank whoever recently edited the top of our page to include that we are not a Mexican or TexMex joint etc.</span> </td> <td> <span>+ ''2007-09-19 23:06:38'' [[nbsp]] Hello Davisites! I would like to introduce myself. My name is Bobby Coyote, owner and founder of Dos Coyotes restaurants. I've always shied away from writing on the Dos Coyotes page of Davis wiki because food is subjective like art -- people are entitled to their opinions, whether it is a good or bad critique. Recently, however, I was informed about an ongoing forum on the Davis Wiki about my name, employees, and restaurant being slandered. I would like to try and clear this up in the most amicable and proficient way possible. On Friday August 31st , at approximately 5 pm, I was told that there was a customer on the phone with a complaint. I immediately took the call and spoke to a Ms. Amy Lee. At this time, Amy was quite nice and informed me of a problem with her salmon burrito having a hair in it at our South Davis location. I apologized that there was a problem, and I asked her in a very non- confrontational way if the hair might have been the hair from the husk of a corn since we have been charbroiling a lot of corn lately for our specials. I never once told her that I did not believe her. Amy told me that the night before she had spoken with Stephanie our manager who offered to send her a comp meal no questions asked, since the restaurant was already closed and they were about to leave. At that point, Amy told Stephanie that wasn't good enough and that she wanted a refund for both her meal, as well as a tostada consumed by her boyfriend (I found out about the tostada later from Stephanie). Stephanie told Amy to bring in the food the next day and speak to her manager Steve and that we would be happy to refund her meal. With this in mind, I took Amy's number, and I believe her address -- although that might have come later -- and called the South Davis store to find out why there was a problem. I spoke with my manager Steve, who said that a young man named Chris came into the restaurant and was belligerent, rude, and condescending. He insinuated that he wanted a refund for the salmon burrito as well as the tostada, yet, did not have the burrito in hand as he was instructed the night before. Steve told Chris that without the burrito he could offer him a comp of the meal that could be used towards anything on the menu and that without the burrito he could not give him a full refund and that he can't just take money out of the cash register and give it to him, especially without seeing the food first*. Steve told him that if he still would like to pursue the refund he would need to contact the corporate office. Chris then repeated to Steve that the solution was œunacceptable and at that point Steve offered the comp meal one more time and Chris said no and walked out. After getting off the phone with the South Davis store, I returned Amy's call and was immediately confronted and threatened by her by how she had been on the Dos Coyote's Davis Wiki site and how she had read that we had given someone food poisoning. It was at this time that I told her that, œyou can't take everything verbatim on the Davis Wiki, not that œthe Davis Wiki is full of crap as she states on this site, and what she was referring to was a customer who ate a meal and thought the food tasted like *#@% , since he said he was sick for three days. Trust me, if there was one person who was sick for three days, from food poisoning, there would be hundreds of others with the amount of meals that we serve and it would have been a very serious problem. That was when I told Amy, since I was on the defensive about food poisoning that it just so happened that I had a letter from the County of Sacramento Board of Supervisors and Environmental Management Department issuing an award of excellence to Dos Coyotes for food safety for consistently maintaining high food safety standards**. While I was talking about this to Amy, her boyfriend Chris got on the phone and said that he was on speaker phone and rudely interrupted me. I asked him to please let me finish and then I would let him speak -- instead he refused, and continued to interrupt. At this point there was a communication breakdown, since it was impossible to carry on a conversation with him because of his hostile attitude. At this point, I was so disturbed by their attitude I said I would send the refund and made sure I had the correct address. Approximately fifteen minutes later, Chris walked into the South Davis location, and between two families that were ordering food, slammed the half eaten burrito down on the counter between the registers and apparently stated: œYou think we were lying, well here's the burrito. I have many cashiers who witnessed this and said that Chris' behavior was very confrontational and vulgar. Not to say that there was or was not any hair, but at that point we could not find the hair, most likely because the burrito was a day old. After this occured, Steve called me up at the office and told me what happened. That is when I called Amy up and asked her why Chris was coming into the restaurant and causing a scene when the problem had already been solved? Was there anything else I could do, since I thought the problem was already taken care of. That was when she stated she did not want to talk anymore, so we hung up. I still cannot comprehend how exactly Amy feels that I verbally harassed her or threatened her, since I spent the entire time on the phone either trying to solve her problem or listen to her boyfriend yell at me. I am also confused because there was never any mention of the police, so I don't know why that was written on this site as well. Dos Coyotes did all that we could to try to make this problem right. We tried to offer them a comp and that wasn't good enough. We simply asked to bring the food in, and Chris came in without the food. Let's say you went into a department store and bought a pair of jeans and later at home you found a hole in the inseam. You would have to bring the pants in to exchange or get a refund. So why do people think that a restaurant is somehow different than any other retail store? This problem would have never happened if the food was brought in as asked. What I don't understand is whether there was a piece of hair or not why Amy Lee feels slighted? Throughout the process she was blindly offered a comp of her meal, and if at any point had she brought the burrito into the store, a full monetary refund was guaranteed. She refused to follow the easy steps and then complained about it. And if you read what she wrote in her first post (2007-08-31 19:43:37), she even explains that all she had to do was bring in the burrito and that her boyfriend brought it in only after the phone call. Other things I don't understand are that if Chris was so customer service oriented why would he be so rude and not understand how to talk, listen and respect people? Why does Amy Lee feel the need to drop the names of family friends such as Sharla Daly and Mike Harrington? For the record, the refund was placed in the mail box on Tuesday September 4th, 2007 for the Salmon Burrito. I am curious why Amy hasn't posted that she received the refund, since I personally signed it, addressed it, stamped it, and mailed it. In reflection, I probably should have taken a video of the check, the addressed envelope and me mailing it, the postmark and such -- but hindsight is always clearer right? But most importantly, I am also disturbed that Amy claims that I don't care about my Davis patrons -- this is anything but true. If I didn't care, why was I personally taking her phone call on Friday evening of Labor Day weekend? As a resident and business owner in Davis for the last eighteen years, Dos Coyotes has probably given back more to this community than any other restaurant in Davis. From everything from fireworks to benefits we're always trying to find ways to thank the people who support us. The joke around town is that we're the people's non-profit restaurant. We were just at the Pence Gallery benefit last Saturday night supporting the arts and on Thursday we will be serving food at All Things Right and Relevant benefiting Yolo County Mental Health Agencies. If anyone would like to talk to me about this incident or anything else I'll be out at the event on Thursday or you can always call the office (530.753.0202) -- I'm pretty accessible. As far as the comments as to whether Amy is a real person, I talked to her and she exists! I promise that what I have written is the truth and not exaggerated. If someone wants to pay, I'd be more than willing to subject myself to a lie detector test as to what I personally experienced in this incident. Finally, I would like to thank those who genuinely post their opinions about my restaurants -- we take their concerns, complaints and praise into hand. Moreover, I would like to thank whoever recently edited the top of our page to include that we are not a Mexican or TexMex joint etc.</span> </td> </tr> <tr> <td> Line 131: </td> <td> Line 131: </td> </tr> <tr> <td> <span>- *For health and safety concerns, we need to see the contaminated food, not because we don’t believe a customer, but because we need to realize the source of the contamination and correct it so the incident does not occur again.</span> </td> <td> <span>+ *For health and safety concerns, we need to see the contaminated food, not because we don't believe a customer, but because we need to realize the source of the contamination and correct it so the incident does not occur again.</span> </td> </tr> <tr> <td> Line 206: </td> <td> Line 206: </td> </tr> <tr> <td> <span>- "œHello Davisites! I would like to introduce myself. My name is Bobby Coyote, owner and founder of Dos Coyotes restaurants. I’ve always shied away from writing on the Dos Coyotes page of Davis wiki because food is subjective like art—people are entitled to their opinions, whether it is a good or bad critique. Recently, however, I was informed about an ongoing forum on the Davis Wiki about my name, employees, and restaurant being slandered. I would like to try and clear this up in the most amicable and proficient way possible."<br> - -First off, no one is being slandered through comment. I simply felt the need to share my experience with the DavisWiki community because I was so shocked and disturbed by the treatment from an establishment. Bobby knew I was going to post a comment on the Wiki after I got off the phone with him, in fact, in our conversation, he challenged me to write what happened saying that he would respond also. Which leads me to wonder who were the anonymous people that were deleting my original comment on the page? Who is RudeInRoseville? Why didn't Bobby respond earlier as he said he would instead of all these anonymous posters? It is a coincidence that RudeInRoseville deleted all of his/her comments before Bobby posted his comment. I, as well as any other Wikizens, have the right to comment about their experience at any particular establishment listed on the site.<br> - <br> - “On Friday August 31st , at approximately 5 pm, I was told that there was a customer on the phone with a complaint. I immediately took the call and spoke to a Ms. Amy Lee. At this time, Amy was quite nice and informed me of a problem with her salmon burrito having a hair in it at our South Davis location. I apologized that there was a problem, and I asked her in a very non- confrontational way if the hair might have been the hair from the husk of a corn since we have been charbroiling a lot of corn lately for our specials. I never once told her that I did not believe her.”<br> - - I have no contest to any of the above, it's pretty accurate. Like I wrote in my original comment, Bobby was at first helpful and told me that he would call me back after he talked to his manager to find out why a refund would not be given.<br> - <br> - “Amy told me that the night before she had spoken with Stephanie our manager who offered to send her a comp meal no questions asked, since the restaurant was already closed and they were about to leave. At that point, Amy told Stephanie that wasn’t good enough and that she wanted a refund for both her meal, as well as a tostada consumed by her boyfriend (I found out about the tostada later from Stephanie). Stephanie told Amy to bring in the food the next day and speak to her manager Steve and that we would be happy to refund her meal.”<br> - - First of all, I would like to point out that the last conversation I ever had with Bobby, he told me that he had JUST spoken with his manager Stephanie, who DENIED everything. He said that she did NOT offer me a refund, when in fact she did (as Bobby is now stating). I told him, this is a situation where it's going to be my word against her word, at which point Bobby told me that he didn't want to get into that subject. Why is he now saying that she in fact promise a refund when he very blatantly told me that she didn't? Where is the problem then, if we could have just received the refund?<br> - <br> - “With this in mind, I took Amy’s number, and I believe her address—although that might have come later—and called the South Davis store to find out why there was a problem. I spoke with my manager Steve, who said that a young man named Chris came into the restaurant and was belligerent, rude, and condescending. He insinuated that he wanted a refund for the salmon burrito as well as the tostada, yet, did not have the burrito in hand as he was instructed the night before. Steve told Chris that without the burrito he could offer him a comp of the meal that could be used towards anything on the menu and that without the burrito he could not give him a full refund and that he can’t just take money out of the cash register and give it to him, especially without seeing the food first*. Steve told him that if he still would like to pursue the refund he would need to contact the corporate office. Chris then repeated to Steve that the solution was “unacceptable” and at that point Steve offered the comp meal one more time and Chris said no and walked out.”<br> - -This is where I feel Bobby's description of the situation is flawed and inaccurate. First off, this is SECOND hand information he is getting from his manager Steve. This is what happened: Chris walked up to one of the cashiers and asked to speak with one of the managers. Chris was very polite and explained the situation. Chris explained to Steve that he had spoken to Stephanie the night before and that he was picking up the refund for the burrito ONLY, as promised by Stephanie. Steve responded in a very rude and condescending manner saying that they do not give refunds and that the only thing he could do is give us another burrito. At this point, we did not want to eat at Dos again and would rather have a refund. The following sentence is entirely made up: “without the burrito he could not give him a full refund and that he can’t just take money out of the cash register and give it to him, especially without seeing the food first*” Steve NEVER explained this to Chris. Chris did not have the said burrito with him at the time because he had just gotten off work and drove by Dos on his way home to pick up the refund promised the night before from Stephanie. This is when I called the Dos headquarters and spoke to Bobby about the situation.<br> - <br> - “After getting off the phone with the South Davis store, I returned Amy’s call and was immediately confronted and threatened by her by how she had been on the Dos Coyote’s Davis Wiki site and how she had read that we had given someone food poisoning. It was at this time that I told her that, “you can’t take everything verbatim on the Davis Wiki”, not that “the Davis Wiki is full of crap” as she states on this site, and what she was referring to was a customer who ate a meal and thought the food tasted like *#@% , since he said he was sick for three days. Trust me, if there was one person who was sick for three days, from food poisoning, there would be hundreds of others with the amount of meals that we serve and it would have been a very serious problem.”<br> - - I NEVER threatened Bobby on the phone with the Davis Wiki. At this point, he just started stating excuses and did not apologize or try to correct the situation. In fact, I felt the conversation was going okay up until I brought up the Davis Wiki. All I said was that I had read that someone else on the Wiki had a bad experience with food poisoning, this was the point when he started to go on a tirade against the DavisWiki. He did say “the Davis Wiki is full of crap”. I wish I could have recorded the entire conversation, to have proof of what he is now recanting. He did say that people can write what they want on the Wiki to hurt a business. I agree that this can happen, but usually Wiki editors are quick enough spot these comments and do not let them get in the way of the page.<br> - <br> - “That was when I told Amy, since I was on the defensive about food poisoning that it just so happened that I had a letter from the County of Sacramento Board of Supervisors and Environmental Management Department issuing an award of excellence to Dos Coyotes for food safety for consistently maintaining high food safety standards**. While I was talking about this to Amy, her boyfriend Chris got on the phone and said that he was on speaker phone and rudely interrupted me. I asked him to please let me finish and then I would let him speak—instead he refused, and continued to interrupt. At this point there was a communication breakdown, since it was impossible to carry on a conversation with him because of his hostile attitude. At this point, I was so disturbed by their attitude I said I would send the refund and made sure I had the correct address.”<br> - - As I said above, Bobby only started to get aggressive and began to raise his voice to me on the phone after I brought up the DavisWiki. Bobby started reading a letter to me that had absolutely nothing to do with my situation and would not let me say anything. This was when I put the call to speaker so that Chris could hear how Bobby was talking to me on the phone. Chris did not rudely interrupt, he just pointed out to Bobby that this letter did not cover Yolo county and had nothing to do with the situation at hand. At this point, I motioned to Chris that I did not want to talk to Bobby. I did not want to be spoken to that way by anybody. Chris tried to talk to Bobby and did let him know that it was unacceptable to talk to anybody that way. We were both so appalled that a businesses owner would treat his customers with such disrespect. A simple apology and refund would have resolved the situation. I'm sure Bobby gets occasional complaints about hair in food since it is the nature of the food industry.<br> - <br> - Approximately fifteen minutes later, Chris walked into the South Davis location, and between two families that were ordering food, slammed the half eaten burrito down on the counter between the registers and apparently stated: “You think we were lying, well here’s the burrito”. I have many cashiers who witnessed this and said that Chris’ behavior was very confrontational and vulgar. Not to say that there was or was not any hair, but at that point we could not find the hair, most likely because the burrito was a day old. After this occured, Steve called me up at the office and told me what happened.<br> - - This is also where Bobby's description flaws. He was not there, so he is relying on the words of his manager Steve. First off there was ONE person in line, not two families as Bobby describes. Chris set the burrito on the counter (on the part away from the registers), as soon as he did that Steve came out from the kitchen and behind the counter and told Chris to get out of the restaurant. Steve did not even let Chris say anything, did not give him a chance to show the hair in the burrito, and just started to tell him to get out of the restaurant. Steve then proceeded to follow Chris out and asked him if he wanted to make this personal. Steve made several derogatory comments, including using the word “fag”, and said insulting things about me. He then said “Do you want to fight?”, and tried to start a fight with Chris right then. Chris asked him what he was going to do , assault me? That's when Steve walked in to the courtyard area, looked around to see if anyone was watching, got within 3-4 inches of Chris' face and called him a “pussy” for not punching him. Chris was not about to start a fight over a stupid burrito as Steve was. It seemed like Steve just had all this aggression and just wanted to fight. That's when Chris left, and Steve told Chris what time he got off work and to meet him back at Dos to “kick the shit out of you”. This is absolutely unacceptable for ANY manager to behave this way, regardless of how bad their day is going. THIS is what made me so upset about the whole situation. There was a human hair in the burrito, this fact cannot be disputed. If Steve had let Chris show him the hair in the burrito, they would have found it. We even doubled checked before Chris brought it over. Bobby is relying on the word of Steve, who is obviously an inept manager and doesn't want to lose his job.</span> </td> <td> <span>+ "Hello Davisites! I would like to introduce myself. My name is Bobby<br> + Coyote, owner and founder of Dos Coyotes restaurants. I've always<br> + shied away from writing on the Dos Coyotes page of Davis wiki because<br> + food is subjective like art -- people are entitled to their opinions, whether it is a good or bad critique. Recently, however, I was informed about an ongoing forum on the Davis Wiki about my name, employees, and restaurant being slandered. I would like to try and clear this up in the most amicable and proficient way possible."<br> + <br> + First off, no one is being slandered through comment. I simply felt the need to share my experience with the DavisWiki community because I was so shocked and disturbed by the treatment from an establishment. Bobby knew I was going to post a comment on the Wiki after I got off the phone with him, in fact, in our conversation, he challenged me to write what happened saying that he would respond also. Which leads me to wonder who were the anonymous people that were deleting my original comment on the page? Who is RudeInRoseville? Why didn't Bobby respond earlier as he said he would instead of all these anonymous posters? It is a coincidence that RudeInRoseville deleted all of his/her comments before Bobby posted his comment. I, as well as any other Wikizens, have the right to comment about their experience at any particular establishment listed on the site.<br> + <br> + On Friday August 31st , at approximately 5 pm, I was told that there was a customer on the phone with a complaint. I immediately took the call and spoke to a Ms. Amy Lee. At this time, Amy was quite nice and informed me of a problem with her salmon burrito having a hair in it at our South Davis location. I apologized that there was a problem, and I asked her in a very non- confrontational way if the hair might have been the hair from the husk of a corn since we have been charbroiling a lot of corn lately for our specials. I never once told her that I did not believe her.<br> + <br> + I have no contest to any of the above, it's pretty accurate. Like I wrote in my original comment, Bobby was at first helpful and told me that he would call me back after he talked to his manager to find out why a refund would not be given.<br> + <br> + Amy told me that the night before she had spoken with Stephanie our manager who offered to send her a comp meal no questions asked, since the restaurant was already closed and they were about to leave. At that point, Amy told Stephanie that wasn't good enough and that she wanted a refund for both her meal, as well as a tostada consumed by her boyfriend (I found out about the tostada later from Stephanie). Stephanie told Amy to bring in the food the next day and speak to her manager Steve and that we would be happy to refund her meal.<br> + <br> + First of all, I would like to point out that the last conversation I ever had with Bobby, he told me that he had JUST spoken with his manager Stephanie, who DENIED everything. He said that she did NOT offer me a refund, when in fact she did (as Bobby is now stating). I told him, this is a situation where it's going to be my word against her word, at which point Bobby told me that he didn't want to get into that subject. Why is he now saying that she in fact promise a refund when he very blatantly told me that she didn't? Where is the problem then, if we could have just received the refund?<br> + <br> + With this in mind, I took Amy's number, and I believe her address<br> + (although that might have come later) and called the South Davis store to find out why there was a problem. I spoke with my manager Steve, who said that a young man named Chris came into the restaurant and was belligerent, rude, and condescending. He insinuated that he wanted a refund for the salmon burrito as well as the tostada, yet, did not have the burrito in hand as he was instructed the night before. Steve told Chris that without the burrito he could offer him a comp of the meal that could be used towards anything on the menu and that without the burrito he could not give him a full refund and that he can't just take money out of the cash register and give it to him, especially without seeing the food first*. Steve told him that if he still would like to pursue the refund he would need to contact the corporate office. Chris then repeated to Steve that the solution was unacceptable and at that point Steve offered the comp meal one more time and Chris said no and walked out.<br> + <br> + This is where I feel Bobby's description of the situation is flawed and inaccurate. First off, this is SECOND hand information he is getting from his manager Steve. This is what happened: Chris walked up to one of the cashiers and asked to speak with one of the managers. Chris was very polite and explained the situation. Chris explained to Steve that he had spoken to Stephanie the night before and that he was picking up the refund for the burrito ONLY, as promised by Stephanie. Steve responded in a very rude and condescending manner saying that they do not give refunds and that the only thing he could do is give us another burrito. At this point, we did not want to eat at Dos again and would rather have a refund. The following sentence is entirely made up: without the burrito he could not give him a full refund and that he can't just take money out of the cash register and give it to him, especially without seeing the food first* Steve NEVER explained this to Chris. Chris did not have the said burrito with him at the time because he had just gotten off work and drove by Dos on his way home to pick up the refund promised the night before from Stephanie. This is when I called the Dos headquarters and spoke to Bobby about the situation.<br> + <br> + After getting off the phone with the South Davis store, I returned Amy's call and was immediately confronted and threatened by her by how she had been on the Dos Coyote's Davis Wiki site and how she had read that we had given someone food poisoning. It was at this time that I told her that, you can't take everything verbatim on the Davis Wiki, not that the Davis Wiki is full of crap as she states on this site, and what she was referring to was a customer who ate a meal and thought the food tasted like *#@% , since he said he was sick for three days. Trust me, if there was one person who was sick for three days, from food poisoning, there would be hundreds of others with the amount of meals that we serve and it would have been a very serious problem.<br> + <br> + I NEVER threatened Bobby on the phone with the Davis Wiki. At this point, he just started stating excuses and did not apologize or try to correct the situation. In fact, I felt the conversation was going okay up until I brought up the Davis Wiki. All I said was that I had read that someone else on the Wiki had a bad experience with food poisoning, this was the point when he started to go on a tirade against the DavisWiki. He did say œthe Davis Wiki is full of crap. I wish I could have recorded the entire conversation, to have proof of what he is now recanting. He did say that people can write what they want on the Wiki to hurt a business. I agree that this can happen, but usually Wiki editors are quick enough spot these comments and do not let them get in the way of the page.<br> + <br> + That was when I told Amy, since I was on the defensive about food<br> + poisoning that it just so happened that I had a letter from the County<br> + of Sacramento Board of Supervisors and Environmental Management<br> + Department issuing an award of excellence to Dos Coyotes for food<br> + safety for consistently maintaining high food safety<br> + standards**. While I was talking about this to Amy, her boyfriend<br> + Chris got on the phone and said that he was on speaker phone and<br> + rudely interrupted me. I asked him to please let me finish and then I<br> + would let him speak instead he refused, and continued to interrupt. At this point there was a communication breakdown, since it was impossible to carry on a conversation with him because of his hostile attitude. At this point, I was so disturbed by their attitude I said I would send the refund and made sure I had the correct address.<br> + <br> + As I said above, Bobby only started to get aggressive and began to raise his voice to me on the phone after I brought up the DavisWiki. Bobby started reading a letter to me that had absolutely nothing to do with my situation and would not let me say anything. This was when I put the call to speaker so that Chris could hear how Bobby was talking to me on the phone. Chris did not rudely interrupt, he just pointed out to Bobby that this letter did not cover Yolo county and had nothing to do with the situation at hand. At this point, I motioned to Chris that I did not want to talk to Bobby. I did not want to be spoken to that way by anybody. Chris tried to talk to Bobby and did let him know that it was unacceptable to talk to anybody that way. We were both so appalled that a businesses owner would treat his customers with such disrespect. A simple apology and refund would have resolved the situation. I'm sure Bobby gets occasional complaints about hair in food since it is the nature of the food industry.<br> + <br> + Approximately fifteen minutes later, Chris walked into the South Davis location, and between two families that were ordering food, slammed the half eaten burrito down on the counter between the registers and apparently stated: œYou think we were lying, well here's the burrito. I have many cashiers who witnessed this and said that Chris' behavior was very confrontational and vulgar. Not to say that there was or was not any hair, but at that point we could not find the hair, most likely because the burrito was a day old. After this occured, Steve called me up at the office and told me what happened.<br> + <br> + This is also where Bobby's description flaws. He was not there, so he is relying on the words of his manager Steve. First off there was ONE person in line, not two families as Bobby describes. Chris set the burrito on the counter (on the part away from the registers), as soon as he did that Steve came out from the kitchen and behind the counter and told Chris to get out of the restaurant. Steve did not even let Chris say anything, did not give him a chance to show the hair in the burrito, and just started to tell him to get out of the restaurant. Steve then proceeded to follow Chris out and asked him if he wanted to make this personal. Steve made several derogatory comments, including using the word "fag", and said insulting things about me. He then said "Do you want to fight?", and tried to start a fight with Chris right then. Chris asked him what he was going to do , assault me? That's when Steve walked in to the courtyard area, looked around to see if anyone was watching, got within 3-4 inches of Chris' face and called him a "pussy" for not punching him. Chris was not about to start a fight over a stupid burrito as Steve was. It seemed like Steve just had all this aggression and just wanted to fight. That's when Chris left, and Steve told Chris what time he got off work and to meet him back at Dos to "kick the shit out of you". This is absolutely unacceptable for ANY manager to behave this way, regardless of how bad their day is going. THIS is what made me so upset about the whole situation. There was a human hair in the burrito, this fact cannot be disputed. If Steve had let Chris show him the hair in the burrito, they would have found it. We even doubled checked before Chris brought it over. Bobby is relying on the word of Steve, who is obviously an inept manager and doesn't want to lose his job.</span> </td> </tr> <tr> <td> Line 228: </td> <td> Line 247: </td> </tr> <tr> <td> <span>- - Bobby knows exactly why I had to hang up the phone on him. I even answered the phone very politely with “Hi Bobby, how are you?”, thinking that he was calling to apologize for the way his manager Steve behaved. Instead, he immediately started yelling at me because Chris went into the store to bring in the half eaten burrito (which he himself states that was necessary for a refund). He did NOT ask if there was anything else he could do as he describes above, that is another lie. I find it interesting how he changes his story. Before I hung up on him, I even told him that I did not want to take any further verbal abuse from him, I was so mad already from the way his manager treated Chris. I told him not to contact me again or I would call the police for harassment. I was concerned with what Steve would do, or even Bobby, since they now had my home address and telephone number.<br> - <br> - “I still cannot comprehend how exactly Amy feels that I verbally harassed her or threatened her, since I spent the entire time on the phone either trying to solve her problem or listen to her boyfriend yell at me. I am also confused because there was never any mention of the police, so I don’t know why that was written on this site as well. Dos Coyotes did all that we could to try to make this problem right. We tried to offer them a comp and that wasn’t good enough. We simply asked to bring the food in, and Chris came in without the food. Let’s say you went into a department store and bought a pair of jeans and later at home you found a hole in the inseam. You would have to bring the pants in to exchange or get a refund. So why do people think that a restaurant is somehow different than any other retail store? This problem would have never happened if the food was brought in as asked. What I don’t understand is whether there was a piece of hair or not why Amy Lee feels slighted? Throughout the process she was blindly offered a comp of her meal, and if at any point had she brought the burrito into the store, a full monetary refund was guaranteed. She refused to follow the easy steps and then complained about it. And if you read what she wrote in her first post (2007-08-31 19:43:37), she even explains that all she had to do was bring in the burrito and that her boyfriend brought it in only after the phone call.”<br> - - I did say in my original comment that Bobby had been helpful the first time I called him. I appreciate him taking the time to call Steve to find out what was happening, but did not appreciate the attitude I received later from his mangers and from him. Again, he is NOW saying that his manager Stephanie did offer a refund, a fact that he so adamantly denied on the phone. Chris honestly did not think that it would be a problem to receive a refund because we asked Stephanie to leave a note for Steve. Chris DID bring in the burrito, and was met with hostility that is uncalled for. Throughout Bobby's response, he never once addressed the way his management acted and placed the entire blame on me and my boyfriend. I can assure you I would not have made up that entire incident and as I have said before, I wished that this incident did not occur, but it did. Again, if Steve had LET Chris show him the hair, they would have found it because we doubled checked before Chris brought it in. Any retail store would not have their managers try to fight customers and treat customers with such disrespect. In our first phone conversation, I explained to Bobby that I have been a customer at Dos for a few years and enjoyed their salmon burrito. I also asked him if he could understand why I would not be returning to give them my business after this incident and he responded yes. I do not want to step foot into an establishment where I am met with hostility, and that is why a certificate for another burrito would not suffice. I do not think that Dos Coyotes did all that they could “to try to make this problem right”. I think they did quite the opposite and made it worse.<br> - <br> - “Other things I don’t understand are that if Chris was so customer service oriented why would he be so rude and not understand how to talk, listen and respect people? Why does Amy Lee feel the need to drop the names of family friends such as Sharla Daly and Mike Harrington? For the record, the refund was placed in the mail box on Tuesday September 4th, 2007 for the Salmon Burrito. I am curious why Amy hasn’t posted that she received the refund, since I personally signed it, addressed it, stamped it, and mailed it. In reflection, I probably should have taken a video of the check, the addressed envelope and me mailing it, the postmark and such—but hindsight is always clearer right? But most importantly, I am also disturbed that Amy claims that I don’t care about my Davis patrons—this is anything but true. If I didn’t care, why was I personally taking her phone call on Friday evening of Labor Day weekend?”<br> - - Chris did try to talk and work out the situation, instead he was met by aggression from the manager Steve. Why does Bobby not talk to his manager Steve about being rude, not understanding how to talk, listen and respect people? I did not name drop any names, this is what I wrote: I actually called my friend Sharla Daly, who knows Bobby personally, to see if this is his normal treatment of customers or if he was just having a "bad day". I decided to be the bigger person and not file further complaints with the city and health department, being considerate of my conversation with Sharla and the fact that everyone does have "bad days". The reason why I called Sharla was because I was extremely concerned by the way Bobby talked to me on the phone and the way his manager treated Chris. Where did I mention Mike Harrington? Sharla is someone who's opinion and suggestions I trust. I could have gone to the Better Business Bureau, Health Department, Davis Chamber of Commerce, to file complaints. I didn't because Sharla took the time to talk to me about the situation and I took her advice to be the bigger person. As I have stated before, I need to share my experience so others know what happened so that hopefully this manager Steve and Dos Coyotes do not treat people this way anymore. In regards to the check, I have not received it as of yet. I have stated that I have no problem posting when I do receive the refund. I will believe Bobby when I see the check.<br> - <br> - “As a resident and business owner in Davis for the last eighteen years, Dos Coyotes has probably given back more to this community than any other restaurant in Davis. From everything from fireworks to benefits we’re always trying to find ways to thank the people who support us. The joke around town is that we’re the people’s non-profit restaurant. We were just at the Pence Gallery benefit last Saturday night supporting the arts and on Thursday we will be serving food at All Things Right and Relevant benefiting Yolo County Mental Health Agencies. If anyone would like to talk to me about this incident or anything else I’ll be out at the event on Thursday or you can always call the office (530.753.0202) —I’m pretty accessible. As far as the comments as to whether Amy is a real person, I talked to her and she exists! I promise that what I have written is the truth and not exaggerated. If someone wants to pay, I’d be more than willing to subject myself to a lie detector test as to what I personally experienced in this incident. Finally, I would like to thank those who genuinely post their opinions about my restaurants—we take their concerns, complaints and praise into hand. Moreover, I would like to thank whoever recently edited the top of our page to include that we are not a Mexican or TexMex joint etc.”<br> - I think it's great that Dos Coyotes has given back to the community in Davis and I hope that they continue to do so. I can promise too that I have written the truth and am not exaggerating. I have not tried to manipulate the facts in my favor. I think it's great that Bobby is now thanking those who genuinely post their opinions about his restaurant, but this is definitely surprising to me after the way he bashed the DavisWiki in our first conversation.<br> - <br> - I felt the need to respond to the inconsistencies in Bobby's statement. The Wiki is a great forum for exchange of thought. Businesses should be respectful of individuals freedom to share their experiences and express their opinions.</span> </td> <td> <span>+ <br> + Bobby knows exactly why I had to hang up the phone on him. I even answered the phone very politely with "Hi Bobby, how are you?", thinking that he was calling to apologize for the way his manager Steve behaved. Instead, he immediately started yelling at me because Chris went into the store to bring in the half eaten burrito (which he himself states that was necessary for a refund). He did NOT ask if there was anything else he could do as he describes above, that is another lie. I find it interesting how he changes his story. Before I hung up on him, I even told him that I did not want to take any further verbal abuse from him, I was so mad already from the way his manager treated Chris. I told him not to contact me again or I would call the police for harassment. I was concerned with what Steve would do, or even Bobby, since they now had my home address and telephone number.<br> + <br> + I still cannot comprehend how exactly Amy feels that I verbally harassed her or threatened her, since I spent the entire time on the phone either trying to solve her problem or listen to her boyfriend yell at me. I am also confused because there was never any mention of the police, so I don't know why that was written on this site as well. Dos Coyotes did all that we could to try to make this problem right. We tried to offer them a comp and that wasn't good enough. We simply asked to bring the food in, and Chris came in without the food. Let's say you went into a department store and bought a pair of jeans and later at home you found a hole in the inseam. You would have to bring the pants in to exchange or get a refund. So why do people think that a restaurant is somehow different than any other retail store? This problem would have never happened if the food was brought in as asked. What I don't understand is whether there was a piece of hair or not why Amy Lee feels slighted? Throughout the process she was blindly offered a comp of her meal, and if at any point had she brought the burrito into the store, a full monetary refund was guaranteed. She refused to follow the easy steps and then complained about it. And if you read what she wrote in her first post (2007-08-31 19:43:37), she even explains that all she had to do was bring in the burrito and that her boyfriend brought it in only after the phone call.<br> + <br> + I did say in my original comment that Bobby had been helpful the first time I called him. I appreciate him taking the time to call Steve to find out what was happening, but did not appreciate the attitude I received later from his mangers and from him. Again, he is NOW saying that his manager Stephanie did offer a refund, a fact that he so adamantly denied on the phone. Chris honestly did not think that it would be a problem to receive a refund because we asked Stephanie to leave a note for Steve. Chris DID bring in the burrito, and was met with hostility that is uncalled for. Throughout Bobby's response, he never once addressed the way his management acted and placed the entire blame on me and my boyfriend. I can assure you I would not have made up that entire incident and as I have said before, I wished that this incident did not occur, but it did. Again, if Steve had LET Chris show him the hair, they would have found it because we doubled checked before Chris brought it in. Any retail store would not have their managers try to fight customers and treat customers with such disrespect. In our first phone conversation, I explained to Bobby that I have been a customer at Dos for a few years and enjoyed their salmon burrito. I also asked him if he could understand why I would not be returning to give them my business after this incident and he responded yes. I do not want to step foot into an establishment where I am met with hostility, and that is why a certificate for another burrito would not suffice. I do not think that Dos Coyotes did all that they could œto try to make this problem right. I think they did quite the opposite and made it worse.<br> + <br> + Other things I don't understand are that if Chris was so customer<br> + service oriented why would he be so rude and not understand how to<br> + talk, listen and respect people? Why does Amy Lee feel the need to<br> + drop the names of family friends such as Sharla Daly and Mike<br> + Harrington? For the record, the refund was placed in the mail box on<br> + Tuesday September 4th, 2007 for the Salmon Burrito. I am curious why<br> + Amy hasn't posted that she received the refund, since I personally<br> + signed it, addressed it, stamped it, and mailed it. In reflection, I<br> + probably should have taken a video of the check, the addressed<br> + envelope and me mailing it, the postmark and such”but hindsight is<br> + always clearer right? But most importantly, I am also disturbed that<br> + Amy claims that I don't care about my Davis patrons -- this is anything but true. If I didn't care, why was I personally taking her phone call on Friday evening of Labor Day weekend?<br> + <br> + Chris did try to talk and work out the situation, instead he was met by aggression from the manager Steve. Why does Bobby not talk to his manager Steve about being rude, not understanding how to talk, listen and respect people? I did not name drop any names, this is what I wrote: I actually called my friend Sharla Daly, who knows Bobby personally, to see if this is his normal treatment of customers or if he was just having a "bad day". I decided to be the bigger person and not file further complaints with the city and health department, being considerate of my conversation with Sharla and the fact that everyone does have "bad days". The reason why I called Sharla was because I was extremely concerned by the way Bobby talked to me on the phone and the way his manager treated Chris. Where did I mention Mike Harrington? Sharla is someone who's opinion and suggestions I trust. I could have gone to the Better Business Bureau, Health Department, Davis Chamber of Commerce, to file complaints. I didn't because Sharla took the time to talk to me about the situation and I took her advice to be the bigger person. As I have stated before, I need to share my experience so others know what happened so that hopefully this manager Steve and Dos Coyotes do not treat people this way anymore. In regards to the check, I have not received it as of yet. I have stated that I have no problem posting when I do receive the refund. I will believe Bobby when I see the check.<br> + <br> + As a resident and business owner in Davis for the last eighteen years,<br> + Dos Coyotes has probably given back more to this community than any<br> + other restaurant in Davis. From everything from fireworks to benefits<br> + we're always trying to find ways to thank the people who support<br> + us. The joke around town is that we're the people's non-profit<br> + restaurant. We were just at the Pence Gallery benefit last Saturday<br> + night supporting the arts and on Thursday we will be serving food at<br> + All Things Right and Relevant benefiting Yolo County Mental Health<br> + Agencies. If anyone would like to talk to me about this incident or<br> + anything else I'll be out at the event on Thursday or you can always<br> + call the office (530.753.0202) I'm pretty accessible. As far as the<br> + comments as to whether Amy is a real person, I talked to her and she<br> + exists! I promise that what I have written is the truth and not<br> + exaggerated. If someone wants to pay, I'd be more than willing to<br> + subject myself to a lie detector test as to what I personally<br> + experienced in this incident. Finally, I would like to thank those who<br> + genuinely post their opinions about my restaurants -- we take their concerns, complaints and praise into hand. Moreover, I would like to thank whoever recently edited the top of our page to include that we are not a Mexican or TexMex joint etc.<br> + <br> + I think it's great that Dos Coyotes has given back to the community in Davis and I hope that they continue to do so. I can promise too that I have written the truth and am not exaggerating. I have not tried to manipulate the facts in my favor. I think it's great that Bobby is now thanking those who genuinely post their opinions about his restaurant, but this is definitely surprising to me after the way he bashed the DavisWiki in our first conversation.<br> + <br> + I felt the need to respond to the inconsistencies in Bobby's statement. The Wiki is a great forum for exchange of thought. Businesses should be respectful of individuals freedom to share their experiences and express their opinions.</span> </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-09-20 05:04:13AmyLee(quick edit) <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 124: </td> <td> Line 124: </td> </tr> <tr> <td> <span>-</span> ''2007-09-19 23:06:38'' [[nbsp]] Hello Davisites! I would like to introduce myself. My name is Bobby Coyote, owner and founder of Dos Coyotes restaurants. I’ve always shied away from writing on the Dos Coyotes page of Davis wiki because food is subjective like art—people are entitled to their opinions, whether it is a good or bad critique. Recently, however, I was informed about an ongoing forum on the Davis Wiki about my name, employees, and restaurant being slandered. I would like to try and clear this up in the most amicable and proficient way possible. On Friday August 31st , at approximately 5 pm, I was told that there was a customer on the phone with a complaint. I immediately took the call and spoke to a Ms. Amy Lee. At this time, Amy was quite nice and informed me of a problem with her salmon burrito having a hair in it at our South Davis location. I apologized that there was a problem, and I asked her in a very non- confrontational way if the hair might have been the hair from the husk of a corn since we have been charbroiling a lot of corn lately for our specials. I never once told her that I did not believe her. Amy told me that the night before she had spoken with Stephanie our manager who offered to send her a comp meal no questions asked, since the restaurant was already closed and they were about to leave. At that point, Amy told Stephanie that wasn’t good enough and that she wanted a refund for both her meal, as well as a tostada consumed by her boyfriend (I found out about the tostada later from Stephanie). Stephanie told Amy to bring in the food the next day and speak to her manager Steve and that we would be happy to refund her meal. With this in mind, I took Amy’s number, and I believe her address—although that might have come later—and called the South Davis store to find out why there was a problem. I spoke with my manager Steve, who said that a young man named Chris came into the restaurant and was belligerent, rude, and condescending. He insinuated that he wanted a refund for the salmon burrito as well as the tostada, yet, did not have the burrito in hand as he was instructed the night before. Steve told Chris that without the burrito he could offer him a comp of the meal that could be used towards anything on the menu and that without the burrito he could not give him a full refund and that he can’t just take money out of the cash register and give it to him, especially without seeing the food first*. Steve told him that if he still would like to pursue the refund he would need to contact the corporate office. Chris then repeated to Steve that the solution was “unacceptable” and at that point Steve offered the comp meal one more time and Chris said no and walked out. After getting off the phone with the South Davis store, I returned Amy’s call and was immediately confronted and threatened by her by how she had been on the Dos Coyote’s Davis Wiki site and how she had read that we had given someone food poisoning. It was at this time that I told her that, “you can’t take everything verbatim on the Davis Wiki”, not that “the Davis Wiki is full of crap” as she states on this site, and what she was referring to was a customer who ate a meal and thought the food tasted like *#@% , since he said he was sick for three days. Trust me, if there was one person who was sick for three days, from food poisoning, there would be hundreds of others with the amount of meals that we serve and it would have been a very serious problem. That was when I told Amy, since I was on the defensive about food poisoning that it just so happened that I had a letter from the County of Sacramento Board of Supervisors and Environmental Management Department issuing an award of excellence to Dos Coyotes for food safety for consistently maintaining high food safety standards**. While I was talking about this to Amy, her boyfriend Chris got on the phone and said that he was on speaker phone and rudely interrupted me. I asked him to please let me finish and then I would let him speak—instead he refused, and continued to interrupt. At this point there was a communication breakdown, since it was impossible to carry on a conversation with him because of his hostile attitude. At this point, I was so disturbed by their attitude I said I would send the refund and made sure I had the correct address. Approximately fifteen minutes later, Chris walked into the South Davis location, and between two families that were ordering food, slammed the half eaten burrito down on the counter between the registers and apparently stated: “You think we were lying, well here’s the burrito”. I have many cashiers who witnessed this and said that Chris’ behavior was very confrontational and vulgar. Not to say that there was or was not any hair, but at that point we could not find the hair, most likely because the burrito was a day old. After this occured, Steve called me up at the office and told me what happened. That is when I called Amy up and asked her why Chris was coming into the restaurant and causing a scene when the problem had already been solved? Was there anything else I could do, since I thought the problem was already taken care of. That was when she stated she did not want to talk anymore, so we hung up. I still cannot comprehend how exactly Amy feels that I verbally harassed her or threatened her, since I spent the entire time on the phone either trying to solve her problem or listen to her boyfriend yell at me. I am also confused because there was never any mention of the police, so I don’t know why that was written on this site as well. Dos Coyotes did all that we could to try to make this problem right. We tried to offer them a comp and that wasn’t good enough. We simply asked to bring the food in, and Chris came in without the food. Let’s say you went into a department store and bought a pair of jeans and later at home you found a hole in the inseam. You would have to bring the pants in to exchange or get a refund. So why do people think that a restaurant is somehow different than any other retail store? This problem would have never happened if the food was brought in as asked. What I don’t understand is whether there was a piece of hair or not why Amy Lee feels slighted? Throughout the process she was blindly offered a comp of her meal, and if at any point had she brought the burrito into the store, a full monetary refund was guaranteed. She refused to follow the easy steps and then complained about it. And if you read what she wrote in her first post (2007-08-31 19:43:37), she even explains that all she had to do was bring in the burrito and that her boyfriend brought it in only after the phone call. Other things I don’t understand are that if Chris was so customer service oriented why would he be so rude and not understand how to talk, listen and respect people? Why does Amy Lee feel the need to drop the names of family friends such as Sharla Daly and Mike Harrington? For the record, the refund was placed in the mail box on Tuesday September 4th, 2007 for the Salmon Burrito. I am curious why Amy hasn’t posted that she received the refund, since I personally signed it, addressed it, stamped it, and mailed it. In reflection, I probably should have taken a video of the check, the addressed envelope and me mailing it, the postmark and such—but hindsight is always clearer right? But most importantly, I am also disturbed that Amy claims that I don’t care about my Davis patrons—this is anything but true. If I didn’t care, why was I personally taking her phone call on Friday evening of Labor Day weekend? As a resident and business owner in Davis for the last eighteen years, Dos Coyotes has probably given back more to this community than any other restaurant in Davis. From everything from fireworks to benefits we’re always trying to find ways to thank the people who support us. The joke around town is that we’re the people’s non-profit restaurant. We were just at the Pence Gallery benefit last Saturday night supporting the arts and on Thursday we will be serving food at All Things Right and Relevant benefiting Yolo County Mental Health Agencies. If anyone would like to talk to me about this incident or anything else I’ll be out at the event on Thursday or you can always call the office (530.753.0202) —I’m pretty accessible. As far as the comments as to whether Amy is a real person, I talked to her and she exists! I promise that what I have written is the truth and not exaggerated. If someone wants to pay, I’d be more than willing to subject myself to a lie detector test as to what I personally experienced in this incident. Finally, I would like to thank those who genuinely post their opinions about my restaurants—we take their concerns, complaints and praise into hand. Moreover, I would like to thank whoever recently edited the top of our page to include that we are not a Mexican or TexMex joint etc. </td> <td> <span>+</span> ''2007-09-19 23:06:38'' [[nbsp]] Hello Davisites! I would like to introduce myself. My name is Bobby Coyote, owner and founder of Dos Coyotes restaurants. IÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™ve always shied away from writing on the Dos Coyotes page of Davis wiki because food is subjective like artÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>”people are entitled to their opinions, whether it is a good or bad critique. Recently, however, I was informed about an ongoing forum on the Davis Wiki about my name, employees, and restaurant being slandered. I would like to try and clear this up in the most amicable and proficient way possible. On Friday August 31st , at approximately 5 pm, I was told that there was a customer on the phone with a complaint. I immediately took the call and spoke to a Ms. Amy Lee. At this time, Amy was quite nice and informed me of a problem with her salmon burrito having a hair in it at our South Davis location. I apologized that there was a problem, and I asked her in a very non- confrontational way if the hair might have been the hair from the husk of a corn since we have been charbroiling a lot of corn lately for our specials. I never once told her that I did not believe her. Amy told me that the night before she had spoken with Stephanie our manager who offered to send her a comp meal no questions asked, since the restaurant was already closed and they were about to leave. At that point, Amy told Stephanie that wasnÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™t good enough and that she wanted a refund for both her meal, as well as a tostada consumed by her boyfriend (I found out about the tostada later from Stephanie). Stephanie told Amy to bring in the food the next day and speak to her manager Steve and that we would be happy to refund her meal. With this in mind, I took AmyÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™s number, and I believe her addressÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>”although that might have come laterÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>”and called the South Davis store to find out why there was a problem. I spoke with my manager Steve, who said that a young man named Chris came into the restaurant and was belligerent, rude, and condescending. He insinuated that he wanted a refund for the salmon burrito as well as the tostada, yet, did not have the burrito in hand as he was instructed the night before. Steve told Chris that without the burrito he could offer him a comp of the meal that could be used towards anything on the menu and that without the burrito he could not give him a full refund and that he canÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™t just take money out of the cash register and give it to him, especially without seeing the food first*. Steve told him that if he still would like to pursue the refund he would need to contact the corporate office. Chris then repeated to Steve that the solution was ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œunacceptableÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span> and at that point Steve offered the comp meal one more time and Chris said no and walked out. After getting off the phone with the South Davis store, I returned AmyÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™s call and was immediately confronted and threatened by her by how she had been on the Dos CoyoteÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™s Davis Wiki site and how she had read that we had given someone food poisoning. It was at this time that I told her that, ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œyou canÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚™t take everything verbatim on the Davis WikiÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>, not that ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œthe Davis Wiki is full of crapÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span> as she states on this site, and what she was referring to was a customer who ate a meal and thought the food tasted like *#@% , since he said he was sick for three days. Trust me, if there was one person who was sick for three days, from food poisoning, there would be hundreds of others with the amount of meals that we serve and it would have been a very serious problem. That was when I told Amy, since I was on the defensive about food poisoning that it just so happened that I had a letter from the County of Sacramento Board of Supervisors and Environmental Management Department issuing an award of excellence to Dos Coyotes for food safety for consistently maintaining high food safety standards**. While I was talking about this to Amy, her boyfriend Chris got on the phone and said that he was on speaker phone and rudely interrupted me. I asked him to please let me finish and then I would let him speakÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>”instead he refused, and continued to interrupt. At this point there was a communication breakdown, since it was impossible to carry on a conversation with him because of his hostile attitude. At this point, I was so disturbed by their attitude I said I would send the refund and made sure I had the correct address. Approximately fifteen minutes later, Chris walked into the South Davis location, and between two families that were ordering food, slammed the half eaten burrito down on the counter between the registers and apparently stated: ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œYou think we were lying, well hereÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™s the burritoÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>. I have many cashiers who witnessed this and said that ChrisÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™ behavior was very confrontational and vulgar. Not to say that there was or was not any hair, but at that point we could not find the hair, most likely because the burrito was a day old. After this occured, Steve called me up at the office and told me what happened. That is when I called Amy up and asked her why Chris was coming into the restaurant and causing a scene when the problem had already been solved? Was there anything else I could do, since I thought the problem was already taken care of. That was when she stated she did not want to talk anymore, so we hung up. I still cannot comprehend how exactly Amy feels that I verbally harassed her or threatened her, since I spent the entire time on the phone either trying to solve her problem or listen to her boyfriend yell at me. I am also confused because there was never any mention of the police, so I donÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™t know why that was written on this site as well. Dos Coyotes did all that we could to try to make this problem right. We tried to offer them a comp and that wasnÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™t good enough. We simply asked to bring the food in, and Chris came in without the food. LetÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™s say you went into a department store and bought a pair of jeans and later at home you found a hole in the inseam. You would have to bring the pants in to exchange or get a refund. So why do people think that a restaurant is somehow different than any other retail store? This problem would have never happened if the food was brought in as asked. What I donÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™t understand is whether there was a piece of hair or not why Amy Lee feels slighted? Throughout the process she was blindly offered a comp of her meal, and if at any point had she brought the burrito into the store, a full monetary refund was guaranteed. She refused to follow the easy steps and then complained about it. And if you read what she wrote in her first post (2007-08-31 19:43:37), she even explains that all she had to do was bring in the burrito and that her boyfriend brought it in only after the phone call. Other things I donÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™t understand are that if Chris was so customer service oriented why would he be so rude and not understand how to talk, listen and respect people? Why does Amy Lee feel the need to drop the names of family friends such as Sharla Daly and Mike Harrington? For the record, the refund was placed in the mail box on Tuesday September 4th, 2007 for the Salmon Burrito. I am curious why Amy hasnÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™t posted that she received the refund, since I personally signed it, addressed it, stamped it, and mailed it. In reflection, I probably should have taken a video of the check, the addressed envelope and me mailing it, the postmark and suchÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>”but hindsight is always clearer right? But most importantly, I am also disturbed that Amy claims that I donÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™t care about my Davis patronsÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>”this is anything but true. If I didnÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™t care, why was I personally taking her phone call on Friday evening of Labor Day weekend? As a resident and business owner in Davis for the last eighteen years, Dos Coyotes has probably given back more to this community than any other restaurant in Davis. From everything from fireworks to benefits weÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™re always trying to find ways to thank the people who support us. The joke around town is that weÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™re the peopleÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™s non-profit restaurant. We were just at the Pence Gallery benefit last Saturday night supporting the arts and on Thursday we will be serving food at All Things Right and Relevant benefiting Yolo County Mental Health Agencies. If anyone would like to talk to me about this incident or anything else IÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™ll be out at the event on Thursday or you can always call the office (530.753.0202) ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>”IÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™m pretty accessible. As far as the comments as to whether Amy is a real person, I talked to her and she exists! I promise that what I have written is the truth and not exaggerated. If someone wants to pay, IÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™d be more than willing to subject myself to a lie detector test as to what I personally experienced in this incident. Finally, I would like to thank those who genuinely post their opinions about my restaurantsÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>”we take their concerns, complaints and praise into hand. Moreover, I would like to thank whoever recently edited the top of our page to include that we are not a Mexican or TexMex joint etc. </td> </tr> <tr> <td> Line 131: </td> <td> Line 131: </td> </tr> <tr> <td> <span>-</span> *For health and safety concerns, we need to see the contaminated food, not because we don’t believe a customer, but because we need to realize the source of the contamination and correct it so the incident does not occur again. </td> <td> <span>+</span> *For health and safety concerns, we need to see the contaminated food, not because we donÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™t believe a customer, but because we need to realize the source of the contamination and correct it so the incident does not occur again. </td> </tr> <tr> <td> Line 206: </td> <td> Line 206: </td> </tr> <tr> <td> <span>-</span> "œHello Davisites! I would like to introduce myself. My name is Bobby Coyote, owner and founder of Dos Coyotes restaurants. I’ve always shied away from writing on the Dos Coyotes page of Davis wiki because food is subjective like art—people are entitled to their opinions, whether it is a good or bad critique. Recently, however, I was informed about an ongoing forum on the Davis Wiki about my name, employees, and restaurant being slandered. I would like to try and clear this up in the most amicable and proficient way possible." </td> <td> <span>+</span> "<span>Â</span>œHello Davisites! I would like to introduce myself. My name is Bobby Coyote, owner and founder of Dos Coyotes restaurants. IÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™ve always shied away from writing on the Dos Coyotes page of Davis wiki because food is subjective like artÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>”people are entitled to their opinions, whether it is a good or bad critique. Recently, however, I was informed about an ongoing forum on the Davis Wiki about my name, employees, and restaurant being slandered. I would like to try and clear this up in the most amicable and proficient way possible." </td> </tr> <tr> <td> Line 209: </td> <td> Line 209: </td> </tr> <tr> <td> <span>- Ã</span>¢Â€ÂœOn Friday August 31st , at approximately 5 pm, I was told that there was a customer on the phone with a complaint. I immediately took the call and spoke to a Ms. Amy Lee. At this time, Amy was quite nice and informed me of a problem with her salmon burrito having a hair in it at our South Davis location. I apologized that there was a problem, and I asked her in a very non- confrontational way if the hair might have been the hair from the husk of a corn since we have been charbroiling a lot of corn lately for our specials. I never once told her that I did not believe her.” </td> <td> <span>+ ÃÂ</span>¢ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œOn Friday August 31st , at approximately 5 pm, I was told that there was a customer on the phone with a complaint. I immediately took the call and spoke to a Ms. Amy Lee. At this time, Amy was quite nice and informed me of a problem with her salmon burrito having a hair in it at our South Davis location. I apologized that there was a problem, and I asked her in a very non- confrontational way if the hair might have been the hair from the husk of a corn since we have been charbroiling a lot of corn lately for our specials. I never once told her that I did not believe her.ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚ </td> </tr> <tr> <td> Line 212: </td> <td> Line 212: </td> </tr> <tr> <td> <span>- Ã</span>¢Â€ÂœAmy told me that the night before she had spoken with Stephanie our manager who offered to send her a comp meal no questions asked, since the restaurant was already closed and they were about to leave. At that point, Amy told Stephanie that wasn’t good enough and that she wanted a refund for both her meal, as well as a tostada consumed by her boyfriend (I found out about the tostada later from Stephanie). Stephanie told Amy to bring in the food the next day and speak to her manager Steve and that we would be happy to refund her meal.” </td> <td> <span>+ ÃÂ</span>¢ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œAmy told me that the night before she had spoken with Stephanie our manager who offered to send her a comp meal no questions asked, since the restaurant was already closed and they were about to leave. At that point, Amy told Stephanie that wasnÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™t good enough and that she wanted a refund for both her meal, as well as a tostada consumed by her boyfriend (I found out about the tostada later from Stephanie). Stephanie told Amy to bring in the food the next day and speak to her manager Steve and that we would be happy to refund her meal.ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚ </td> </tr> <tr> <td> Line 215: </td> <td> Line 215: </td> </tr> <tr> <td> <span>- Ã</span>¢Â€ÂœWith this in mind, I took Amy’s number, and I believe her address—although that might have come later—and called the South Davis store to find out why there was a problem. I spoke with my manager Steve, who said that a young man named Chris came into the restaurant and was belligerent, rude, and condescending. He insinuated that he wanted a refund for the salmon burrito as well as the tostada, yet, did not have the burrito in hand as he was instructed the night before. Steve told Chris that without the burrito he could offer him a comp of the meal that could be used towards anything on the menu and that without the burrito he could not give him a full refund and that he can’t just take money out of the cash register and give it to him, especially without seeing the food first*. Steve told him that if he still would like to pursue the refund he would need to contact the corporate office. Chris then repeated to Steve that the solution was “unacceptable” and at that point Steve offered the comp meal one more time and Chris said no and walked out.”<br> <span>-</span> -This is where I feel Bobby's description of the situation is flawed and inaccurate. First off, this is SECOND hand information he is getting from his manager Steve. This is what happened: Chris walked up to one of the cashiers and asked to speak with one of the managers. Chris was very polite and explained the situation. Chris explained to Steve that he had spoken to Stephanie the night before and that he was picking up the refund for the burrito ONLY, as promised by Stephanie. Steve responded in a very rude and condescending manner saying that they do not give refunds and that the only thing he could do is give us another burrito. At this point, we did not want to eat at Dos again and would rather have a refund. The following sentence is entirely made up: “without the burrito he could not give him a full refund and that he can’t just take money out of the cash register and give it to him, especially without seeing the food first*” Steve NEVER explained this to Chris. Chris did not have the said burrito with him at the time because he had just gotten off work and drove by Dos on his way home to pick up the refund promised the night before from Stephanie. This is when I called the Dos headquarters and spoke to Bobby about the situation.<br> <span>-</span> <br> <span>- Ã</span>¢Â€ÂœAfter getting off the phone with the South Davis store, I returned Amy’s call and was immediately confronted and threatened by her by how she had been on the Dos Coyote’s Davis Wiki site and how she had read that we had given someone food poisoning. It was at this time that I told her that, “you can’t take everything verbatim on the Davis Wiki”, not that “the Davis Wiki is full of crap” as she states on this site, and what she was referring to was a customer who ate a meal and thought the food tasted like *#@% , since he said he was sick for three days. Trust me, if there was one person who was sick for three days, from food poisoning, there would be hundreds of others with the amount of meals that we serve and it would have been a very serious problem.”<br> <span>-</span> - I NEVER threatened Bobby on the phone with the Davis Wiki. At this point, he just started stating excuses and did not apologize or try to correct the situation. In fact, I felt the conversation was going okay up until I brought up the Davis Wiki. All I said was that I had read that someone else on the Wiki had a bad experience with food poisoning, this was the point when he started to go on a tirade against the DavisWiki. He did say “the Davis Wiki is full of crap”. I wish I could have recorded the entire conversation, to have proof of what he is now recanting. He did say that people can write what they want on the Wiki to hurt a business. I agree that this can happen, but usually Wiki editors are quick enough spot these comments and do not let them get in the way of the page.<br> <span>-</span> <br> <span>- Ã</span>¢Â€ÂœThat was when I told Amy, since I was on the defensive about food poisoning that it just so happened that I had a letter from the County of Sacramento Board of Supervisors and Environmental Management Department issuing an award of excellence to Dos Coyotes for food safety for consistently maintaining high food safety standards**. While I was talking about this to Amy, her boyfriend Chris got on the phone and said that he was on speaker phone and rudely interrupted me. I asked him to please let me finish and then I would let him speak—instead he refused, and continued to interrupt. At this point there was a communication breakdown, since it was impossible to carry on a conversation with him because of his hostile attitude. At this point, I was so disturbed by their attitude I said I would send the refund and made sure I had the correct address.” </td> <td> <span>+ ÃÂ</span>¢ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œWith this in mind, I took AmyÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™s number, and I believe her addressÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>”although that might have come laterÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>”and called the South Davis store to find out why there was a problem. I spoke with my manager Steve, who said that a young man named Chris came into the restaurant and was belligerent, rude, and condescending. He insinuated that he wanted a refund for the salmon burrito as well as the tostada, yet, did not have the burrito in hand as he was instructed the night before. Steve told Chris that without the burrito he could offer him a comp of the meal that could be used towards anything on the menu and that without the burrito he could not give him a full refund and that he canÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™t just take money out of the cash register and give it to him, especially without seeing the food first*. Steve told him that if he still would like to pursue the refund he would need to contact the corporate office. Chris then repeated to Steve that the solution was ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œunacceptableÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span> and at that point Steve offered the comp meal one more time and Chris said no and walked out.ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span><br> <span>+</span> -This is where I feel Bobby's description of the situation is flawed and inaccurate. First off, this is SECOND hand information he is getting from his manager Steve. This is what happened: Chris walked up to one of the cashiers and asked to speak with one of the managers. Chris was very polite and explained the situation. Chris explained to Steve that he had spoken to Stephanie the night before and that he was picking up the refund for the burrito ONLY, as promised by Stephanie. Steve responded in a very rude and condescending manner saying that they do not give refunds and that the only thing he could do is give us another burrito. At this point, we did not want to eat at Dos again and would rather have a refund. The following sentence is entirely made up: ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œwithout the burrito he could not give him a full refund and that he canÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™t just take money out of the cash register and give it to him, especially without seeing the food first*ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span> Steve NEVER explained this to Chris. Chris did not have the said burrito with him at the time because he had just gotten off work and drove by Dos on his way home to pick up the refund promised the night before from Stephanie. This is when I called the Dos headquarters and spoke to Bobby about the situation.<br> <span>+</span> <br> <span>+ ÃÂ</span>¢ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œAfter getting off the phone with the South Davis store, I returned AmyÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™s call and was immediately confronted and threatened by her by how she had been on the Dos CoyoteÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™s Davis Wiki site and how she had read that we had given someone food poisoning. It was at this time that I told her that, ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œyou canÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™t take everything verbatim on the Davis WikiÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>, not that ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œthe Davis Wiki is full of crapÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span> as she states on this site, and what she was referring to was a customer who ate a meal and thought the food tasted like *#@% , since he said he was sick for three days. Trust me, if there was one person who was sick for three days, from food poisoning, there would be hundreds of others with the amount of meals that we serve and it would have been a very serious problem.ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span><br> <span>+</span> - I NEVER threatened Bobby on the phone with the Davis Wiki. At this point, he just started stating excuses and did not apologize or try to correct the situation. In fact, I felt the conversation was going okay up until I brought up the Davis Wiki. All I said was that I had read that someone else on the Wiki had a bad experience with food poisoning, this was the point when he started to go on a tirade against the DavisWiki. He did say ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œthe Davis Wiki is full of crapÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>. I wish I could have recorded the entire conversation, to have proof of what he is now recanting. He did say that people can write what they want on the Wiki to hurt a business. I agree that this can happen, but usually Wiki editors are quick enough spot these comments and do not let them get in the way of the page.<br> <span>+</span> <br> <span>+ ÃÂ</span>¢ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œThat was when I told Amy, since I was on the defensive about food poisoning that it just so happened that I had a letter from the County of Sacramento Board of Supervisors and Environmental Management Department issuing an award of excellence to Dos Coyotes for food safety for consistently maintaining high food safety standards**. While I was talking about this to Amy, her boyfriend Chris got on the phone and said that he was on speaker phone and rudely interrupted me. I asked him to please let me finish and then I would let him speakÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>”instead he refused, and continued to interrupt. At this point there was a communication breakdown, since it was impossible to carry on a conversation with him because of his hostile attitude. At this point, I was so disturbed by their attitude I said I would send the refund and made sure I had the correct address.ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚ </td> </tr> <tr> <td> Line 224: </td> <td> Line 224: </td> </tr> <tr> <td> <span>-</span> Approximately fifteen minutes later, Chris walked into the South Davis location, and between two families that were ordering food, slammed the half eaten burrito down on the counter between the registers and apparently stated: “You think we were lying, well here’s the burrito”. I have many cashiers who witnessed this and said that Chris’ behavior was very confrontational and vulgar. Not to say that there was or was not any hair, but at that point we could not find the hair, most likely because the burrito was a day old. After this occured, Steve called me up at the office and told me what happened.<br> <span>-</span> - This is also where Bobby's description flaws. He was not there, so he is relying on the words of his manager Steve. First off there was ONE person in line, not two families as Bobby describes. Chris set the burrito on the counter (on the part away from the registers), as soon as he did that Steve came out from the kitchen and behind the counter and told Chris to get out of the restaurant. Steve did not even let Chris say anything, did not give him a chance to show the hair in the burrito, and just started to tell him to get out of the restaurant. Steve then proceeded to follow Chris out and asked him if he wanted to make this personal. Steve made several derogatory comments, including using the word “fag”, and said insulting things about me. He then said “Do you want to fight?”, and tried to start a fight with Chris right then. Chris asked him what he was going to do , assault me? That's when Steve walked in to the courtyard area, looked around to see if anyone was watching, got within 3-4 inches of Chris' face and called him a “pussy” for not punching him. Chris was not about to start a fight over a stupid burrito as Steve was. It seemed like Steve just had all this aggression and just wanted to fight. That's when Chris left, and Steve told Chris what time he got off work and to meet him back at Dos to “kick the shit out of you”. This is absolutely unacceptable for ANY manager to behave this way, regardless of how bad their day is going. THIS is what made me so upset about the whole situation. There was a human hair in the burrito, this fact cannot be disputed. If Steve had let Chris show him the hair in the burrito, they would have found it. We even doubled checked before Chris brought it over. Bobby is relying on the word of Steve, who is obviously an inept manager and doesn't want to lose his job. </td> <td> <span>+</span> Approximately fifteen minutes later, Chris walked into the South Davis location, and between two families that were ordering food, slammed the half eaten burrito down on the counter between the registers and apparently stated: ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œYou think we were lying, well hereÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™s the burritoÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>. I have many cashiers who witnessed this and said that ChrisÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™ behavior was very confrontational and vulgar. Not to say that there was or was not any hair, but at that point we could not find the hair, most likely because the burrito was a day old. After this occured, Steve called me up at the office and told me what happened.<br> <span>+</span> - This is also where Bobby's description flaws. He was not there, so he is relying on the words of his manager Steve. First off there was ONE person in line, not two families as Bobby describes. Chris set the burrito on the counter (on the part away from the registers), as soon as he did that Steve came out from the kitchen and behind the counter and told Chris to get out of the restaurant. Steve did not even let Chris say anything, did not give him a chance to show the hair in the burrito, and just started to tell him to get out of the restaurant. Steve then proceeded to follow Chris out and asked him if he wanted to make this personal. Steve made several derogatory comments, including using the word ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œfagÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>, and said insulting things about me. He then said ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œDo you want to fight?ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>, and tried to start a fight with Chris right then. Chris asked him what he was going to do , assault me? That's when Steve walked in to the courtyard area, looked around to see if anyone was watching, got within 3-4 inches of Chris' face and called him a ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œpussyÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span> for not punching him. Chris was not about to start a fight over a stupid burrito as Steve was. It seemed like Steve just had all this aggression and just wanted to fight. That's when Chris left, and Steve told Chris what time he got off work and to meet him back at Dos to ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œkick the shit out of youÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>. This is absolutely unacceptable for ANY manager to behave this way, regardless of how bad their day is going. THIS is what made me so upset about the whole situation. There was a human hair in the burrito, this fact cannot be disputed. If Steve had let Chris show him the hair in the burrito, they would have found it. We even doubled checked before Chris brought it over. Bobby is relying on the word of Steve, who is obviously an inept manager and doesn't want to lose his job. </td> </tr> <tr> <td> Line 228: </td> <td> Line 228: </td> </tr> <tr> <td> <span>-</span> - Bobby knows exactly why I had to hang up the phone on him. I even answered the phone very politely with “Hi Bobby, how are you?”, thinking that he was calling to apologize for the way his manager Steve behaved. Instead, he immediately started yelling at me because Chris went into the store to bring in the half eaten burrito (which he himself states that was necessary for a refund). I find it interesting how he changes his story. Before I hung up, I even told him that I did not want to take any further verbal abuse from him, I was so mad already from the way his manager treated Chris. I told him not to contact me again or I would call the police for harassment. I was concerned with what Steve would do, or even Bobby, since they now had my home address and telephone number.<br> <span>-</span> <br> <span>- Ã</span>¢Â€ÂœI still cannot comprehend how exactly Amy feels that I verbally harassed her or threatened her, since I spent the entire time on the phone either trying to solve her problem or listen to her boyfriend yell at me. I am also confused because there was never any mention of the police, so I don’t know why that was written on this site as well. Dos Coyotes did all that we could to try to make this problem right. We tried to offer them a comp and that wasn’t good enough. We simply asked to bring the food in, and Chris came in without the food. Let’s say you went into a department store and bought a pair of jeans and later at home you found a hole in the inseam. You would have to bring the pants in to exchange or get a refund. So why do people think that a restaurant is somehow different than any other retail store? This problem would have never happened if the food was brought in as asked. What I don’t understand is whether there was a piece of hair or not why Amy Lee feels slighted? Throughout the process she was blindly offered a comp of her meal, and if at any point had she brought the burrito into the store, a full monetary refund was guaranteed. She refused to follow the easy steps and then complained about it. And if you read what she wrote in her first post (2007-08-31 19:43:37), she even explains that all she had to do was bring in the burrito and that her boyfriend brought it in only after the phone call.”<br> <span>-</span> - I did say in my original comment that Bobby had been helpful the first time I called him. I appreciate him taking the time to call Steve to find out what was happening, but did not appreciate the attitude I received later from his mangers and from him. Again, he is NOW saying that his manager Stephanie did offer a refund, a fact that he so adamantly denied on the phone. Chris honestly did not think that it would be a problem to receive a refund because we asked Stephanie to leave a note for Steve. Chris DID bring in the burrito, and was met with hostility that is uncalled for. Throughout Bobby's response, he never once addressed the way his management acted and placed the entire blame on me and my boyfriend. I can assure you I would not have made up that entire incident and as I have said before, I wished that this incident did not occur, but it did. Again, if Steve had LET Chris show him the hair, they would have found it because we doubled checked before Chris brought it in. Any retail store would not have their managers try to fight customers and treat customers with such disrespect. In our first phone conversation, I explained to Bobby that I have been a customer at Dos for a few years and enjoyed their salmon burrito. I also asked him if he could understand why I would not be returning to give them my business after this incident and he responded yes. I do not want to step foot into an establishment where I am met with hostility, and that is why a certificate for another burrito would not suffice. I do not think that Dos Coyotes did all that they could “to try to make this problem right”. I think they did quite the opposite and made it worse.<br> <span>-</span> <br> <span>- Ã</span>¢Â€ÂœOther things I don’t understand are that if Chris was so customer service oriented why would he be so rude and not understand how to talk, listen and respect people? Why does Amy Lee feel the need to drop the names of family friends such as Sharla Daly and Mike Harrington? For the record, the refund was placed in the mail box on Tuesday September 4th, 2007 for the Salmon Burrito. I am curious why Amy hasn’t posted that she received the refund, since I personally signed it, addressed it, stamped it, and mailed it. In reflection, I probably should have taken a video of the check, the addressed envelope and me mailing it, the postmark and such—but hindsight is always clearer right? But most importantly, I am also disturbed that Amy claims that I don’t care about my Davis patrons—this is anything but true. If I didn’t care, why was I personally taking her phone call on Friday evening of Labor Day weekend?” </td> <td> <span>+</span> - Bobby knows exactly why I had to hang up the phone on him. I even answered the phone very politely with ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œHi Bobby, how are you?ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>, thinking that he was calling to apologize for the way his manager Steve behaved. Instead, he immediately started yelling at me because Chris went into the store to bring in the half eaten burrito (which he himself states that was necessary for a refund). <span>He did NOT ask if there was anything else he could do as he describes above, that is another lie. </span>I find it interesting how he changes his story. Before I hung up<span>&nbsp;on him</span>, I even told him that I did not want to take any further verbal abuse from him, I was so mad already from the way his manager treated Chris. I told him not to contact me again or I would call the police for harassment. I was concerned with what Steve would do, or even Bobby, since they now had my home address and telephone number.<br> <span>+</span> <br> <span>+ ÃÂ</span>¢ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œI still cannot comprehend how exactly Amy feels that I verbally harassed her or threatened her, since I spent the entire time on the phone either trying to solve her problem or listen to her boyfriend yell at me. I am also confused because there was never any mention of the police, so I donÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™t know why that was written on this site as well. Dos Coyotes did all that we could to try to make this problem right. We tried to offer them a comp and that wasnÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™t good enough. We simply asked to bring the food in, and Chris came in without the food. LetÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™s say you went into a department store and bought a pair of jeans and later at home you found a hole in the inseam. You would have to bring the pants in to exchange or get a refund. So why do people think that a restaurant is somehow different than any other retail store? This problem would have never happened if the food was brought in as asked. What I donÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™t understand is whether there was a piece of hair or not why Amy Lee feels slighted? Throughout the process she was blindly offered a comp of her meal, and if at any point had she brought the burrito into the store, a full monetary refund was guaranteed. She refused to follow the easy steps and then complained about it. And if you read what she wrote in her first post (2007-08-31 19:43:37), she even explains that all she had to do was bring in the burrito and that her boyfriend brought it in only after the phone call.ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span><br> <span>+</span> - I did say in my original comment that Bobby had been helpful the first time I called him. I appreciate him taking the time to call Steve to find out what was happening, but did not appreciate the attitude I received later from his mangers and from him. Again, he is NOW saying that his manager Stephanie did offer a refund, a fact that he so adamantly denied on the phone. Chris honestly did not think that it would be a problem to receive a refund because we asked Stephanie to leave a note for Steve. Chris DID bring in the burrito, and was met with hostility that is uncalled for. Throughout Bobby's response, he never once addressed the way his management acted and placed the entire blame on me and my boyfriend. I can assure you I would not have made up that entire incident and as I have said before, I wished that this incident did not occur, but it did. Again, if Steve had LET Chris show him the hair, they would have found it because we doubled checked before Chris brought it in. Any retail store would not have their managers try to fight customers and treat customers with such disrespect. In our first phone conversation, I explained to Bobby that I have been a customer at Dos for a few years and enjoyed their salmon burrito. I also asked him if he could understand why I would not be returning to give them my business after this incident and he responded yes. I do not want to step foot into an establishment where I am met with hostility, and that is why a certificate for another burrito would not suffice. I do not think that Dos Coyotes did all that they could ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œto try to make this problem rightÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>. I think they did quite the opposite and made it worse.<br> <span>+</span> <br> <span>+ ÃÂ</span>¢ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œOther things I donÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™t understand are that if Chris was so customer service oriented why would he be so rude and not understand how to talk, listen and respect people? Why does Amy Lee feel the need to drop the names of family friends such as Sharla Daly and Mike Harrington? For the record, the refund was placed in the mail box on Tuesday September 4th, 2007 for the Salmon Burrito. I am curious why Amy hasnÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™t posted that she received the refund, since I personally signed it, addressed it, stamped it, and mailed it. In reflection, I probably should have taken a video of the check, the addressed envelope and me mailing it, the postmark and suchÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>”but hindsight is always clearer right? But most importantly, I am also disturbed that Amy claims that I donÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™t care about my Davis patronsÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>”this is anything but true. If I didnÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™t care, why was I personally taking her phone call on Friday evening of Labor Day weekend?ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚ </td> </tr> <tr> <td> Line 236: </td> <td> Line 236: </td> </tr> <tr> <td> <span>- Ã</span>¢Â€ÂœAs a resident and business owner in Davis for the last eighteen years, Dos Coyotes has probably given back more to this community than any other restaurant in Davis. From everything from fireworks to benefits we’re always trying to find ways to thank the people who support us. The joke around town is that we’re the people’s non-profit restaurant. We were just at the Pence Gallery benefit last Saturday night supporting the arts and on Thursday we will be serving food at All Things Right and Relevant benefiting Yolo County Mental Health Agencies. If anyone would like to talk to me about this incident or anything else I’ll be out at the event on Thursday or you can always call the office (530.753.0202) —I’m pretty accessible. As far as the comments as to whether Amy is a real person, I talked to her and she exists! I promise that what I have written is the truth and not exaggerated. If someone wants to pay, I’d be more than willing to subject myself to a lie detector test as to what I personally experienced in this incident. Finally, I would like to thank those who genuinely post their opinions about my restaurants—we take their concerns, complaints and praise into hand. Moreover, I would like to thank whoever recently edited the top of our page to include that we are not a Mexican or TexMex joint etc.” </td> <td> <span>+ ÃÂ</span>¢ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>œAs a resident and business owner in Davis for the last eighteen years, Dos Coyotes has probably given back more to this community than any other restaurant in Davis. From everything from fireworks to benefits weÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™re always trying to find ways to thank the people who support us. The joke around town is that weÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™re the peopleÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™s non-profit restaurant. We were just at the Pence Gallery benefit last Saturday night supporting the arts and on Thursday we will be serving food at All Things Right and Relevant benefiting Yolo County Mental Health Agencies. If anyone would like to talk to me about this incident or anything else IÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™ll be out at the event on Thursday or you can always call the office (530.753.0202) ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>”IÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™m pretty accessible. As far as the comments as to whether Amy is a real person, I talked to her and she exists! I promise that what I have written is the truth and not exaggerated. If someone wants to pay, IÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>™d be more than willing to subject myself to a lie detector test as to what I personally experienced in this incident. Finally, I would like to thank those who genuinely post their opinions about my restaurantsÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€<span>Â</span>”we take their concerns, complaints and praise into hand. Moreover, I would like to thank whoever recently edited the top of our page to include that we are not a Mexican or TexMex joint etc.ÃÂÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚€ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂÂ</span>‚ </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-09-20 03:16:41AmyLee(quick edit) <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 124: </td> <td> Line 124: </td> </tr> <tr> <td> <span>-</span> ''2007-09-19 23:06:38'' [[nbsp]] Hello Davisites! I would like to introduce myself. My name is Bobby Coyote, owner and founder of Dos Coyotes restaurants. I’ve always shied away from writing on the Dos Coyotes page of Davis wiki because food is subjective like art—people are entitled to their opinions, whether it is a good or bad critique. Recently, however, I was informed about an ongoing forum on the Davis Wiki about my name, employees, and restaurant being slandered. I would like to try and clear this up in the most amicable and proficient way possible. On Friday August 31st , at approximately 5 pm, I was told that there was a customer on the phone with a complaint. I immediately took the call and spoke to a Ms. Amy Lee. At this time, Amy was quite nice and informed me of a problem with her salmon burrito having a hair in it at our South Davis location. I apologized that there was a problem, and I asked her in a very non- confrontational way if the hair might have been the hair from the husk of a corn since we have been charbroiling a lot of corn lately for our specials. I never once told her that I did not believe her. Amy told me that the night before she had spoken with Stephanie our manager who offered to send her a comp meal no questions asked, since the restaurant was already closed and they were about to leave. At that point, Amy told Stephanie that wasn’t good enough and that she wanted a refund for both her meal, as well as a tostada consumed by her boyfriend (I found out about the tostada later from Stephanie). Stephanie told Amy to bring in the food the next day and speak to her manager Steve and that we would be happy to refund her meal. With this in mind, I took Amy’s number, and I believe her address—although that might have come later—and called the South Davis store to find out why there was a problem. I spoke with my manager Steve, who said that a young man named Chris came into the restaurant and was belligerent, rude, and condescending. He insinuated that he wanted a refund for the salmon burrito as well as the tostada, yet, did not have the burrito in hand as he was instructed the night before. Steve told Chris that without the burrito he could offer him a comp of the meal that could be used towards anything on the menu and that without the burrito he could not give him a full refund and that he can’t just take money out of the cash register and give it to him, especially without seeing the food first*. Steve told him that if he still would like to pursue the refund he would need to contact the corporate office. Chris then repeated to Steve that the solution was “unacceptable” and at that point Steve offered the comp meal one more time and Chris said no and walked out. After getting off the phone with the South Davis store, I returned Amy’s call and was immediately confronted and threatened by her by how she had been on the Dos Coyote’s Davis Wiki site and how she had read that we had given someone food poisoning. It was at this time that I told her that, “you can’t take everything verbatim on the Davis Wiki”, not that “the Davis Wiki is full of crap” as she states on this site, and what she was referring to was a customer who ate a meal and thought the food tasted like *#@% , since he said he was sick for three days. Trust me, if there was one person who was sick for three days, from food poisoning, there would be hundreds of others with the amount of meals that we serve and it would have been a very serious problem. That was when I told Amy, since I was on the defensive about food poisoning that it just so happened that I had a letter from the County of Sacramento Board of Supervisors and Environmental Management Department issuing an award of excellence to Dos Coyotes for food safety for consistently maintaining high food safety standards**. While I was talking about this to Amy, her boyfriend Chris got on the phone and said that he was on speaker phone and rudely interrupted me. I asked him to please let me finish and then I would let him speak—instead he refused, and continued to interrupt. At this point there was a communication breakdown, since it was impossible to carry on a conversation with him because of his hostile attitude. At this point, I was so disturbed by their attitude I said I would send the refund and made sure I had the correct address. Approximately fifteen minutes later, Chris walked into the South Davis location, and between two families that were ordering food, slammed the half eaten burrito down on the counter between the registers and apparently stated: “You think we were lying, well here’s the burrito”. I have many cashiers who witnessed this and said that Chris’ behavior was very confrontational and vulgar. Not to say that there was or was not any hair, but at that point we could not find the hair, most likely because the burrito was a day old. After this occured, Steve called me up at the office and told me what happened. That is when I called Amy up and asked her why Chris was coming into the restaurant and causing a scene when the problem had already been solved? Was there anything else I could do, since I thought the problem was already taken care of. That was when she stated she did not want to talk anymore, so we hung up. I still cannot comprehend how exactly Amy feels that I verbally harassed her or threatened her, since I spent the entire time on the phone either trying to solve her problem or listen to her boyfriend yell at me. I am also confused because there was never any mention of the police, so I don’t know why that was written on this site as well. Dos Coyotes did all that we could to try to make this problem right. We tried to offer them a comp and that wasn’t good enough. We simply asked to bring the food in, and Chris came in without the food. Let’s say you went into a department store and bought a pair of jeans and later at home you found a hole in the inseam. You would have to bring the pants in to exchange or get a refund. So why do people think that a restaurant is somehow different than any other retail store? This problem would have never happened if the food was brought in as asked. What I don’t understand is whether there was a piece of hair or not why Amy Lee feels slighted? Throughout the process she was blindly offered a comp of her meal, and if at any point had she brought the burrito into the store, a full monetary refund was guaranteed. She refused to follow the easy steps and then complained about it. And if you read what she wrote in her first post (2007-08-31 19:43:37), she even explains that all she had to do was bring in the burrito and that her boyfriend brought it in only after the phone call. Other things I don’t understand are that if Chris was so customer service oriented why would he be so rude and not understand how to talk, listen and respect people? Why does Amy Lee feel the need to drop the names of family friends such as Sharla Daly and Mike Harrington? For the record, the refund was placed in the mail box on Tuesday September 4th, 2007 for the Salmon Burrito. I am curious why Amy hasn’t posted that she received the refund, since I personally signed it, addressed it, stamped it, and mailed it. In reflection, I probably should have taken a video of the check, the addressed envelope and me mailing it, the postmark and such—but hindsight is always clearer right? But most importantly, I am also disturbed that Amy claims that I don’t care about my Davis patrons—this is anything but true. If I didn’t care, why was I personally taking her phone call on Friday evening of Labor Day weekend? As a resident and business owner in Davis for the last eighteen years, Dos Coyotes has probably given back more to this community than any other restaurant in Davis. From everything from fireworks to benefits we’re always trying to find ways to thank the people who support us. The joke around town is that we’re the people’s non-profit restaurant. We were just at the Pence Gallery benefit last Saturday night supporting the arts and on Thursday we will be serving food at All Things Right and Relevant benefiting Yolo County Mental Health Agencies. If anyone would like to talk to me about this incident or anything else I’ll be out at the event on Thursday or you can always call the office (530.753.0202) —I’m pretty accessible. As far as the comments as to whether Amy is a real person, I talked to her and she exists! I promise that what I have written is the truth and not exaggerated. If someone wants to pay, I’d be more than willing to subject myself to a lie detector test as to what I personally experienced in this incident. Finally, I would like to thank those who genuinely post their opinions about my restaurants—we take their concerns, complaints and praise into hand. Moreover, I would like to thank whoever recently edited the top of our page to include that we are not a Mexican or TexMex joint etc. </td> <td> <span>+</span> ''2007-09-19 23:06:38'' [[nbsp]] Hello Davisites! I would like to introduce myself. My name is Bobby Coyote, owner and founder of Dos Coyotes restaurants. IÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™ve always shied away from writing on the Dos Coyotes page of Davis wiki because food is subjective like artÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>”people are entitled to their opinions, whether it is a good or bad critique. Recently, however, I was informed about an ongoing forum on the Davis Wiki about my name, employees, and restaurant being slandered. I would like to try and clear this up in the most amicable and proficient way possible. On Friday August 31st , at approximately 5 pm, I was told that there was a customer on the phone with a complaint. I immediately took the call and spoke to a Ms. Amy Lee. At this time, Amy was quite nice and informed me of a problem with her salmon burrito having a hair in it at our South Davis location. I apologized that there was a problem, and I asked her in a very non- confrontational way if the hair might have been the hair from the husk of a corn since we have been charbroiling a lot of corn lately for our specials. I never once told her that I did not believe her. Amy told me that the night before she had spoken with Stephanie our manager who offered to send her a comp meal no questions asked, since the restaurant was already closed and they were about to leave. At that point, Amy told Stephanie that wasnÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™t good enough and that she wanted a refund for both her meal, as well as a tostada consumed by her boyfriend (I found out about the tostada later from Stephanie). Stephanie told Amy to bring in the food the next day and speak to her manager Steve and that we would be happy to refund her meal. With this in mind, I took AmyÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™s number, and I believe her addressÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>”although that might have come laterÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>”and called the South Davis store to find out why there was a problem. I spoke with my manager Steve, who said that a young man named Chris came into the restaurant and was belligerent, rude, and condescending. He insinuated that he wanted a refund for the salmon burrito as well as the tostada, yet, did not have the burrito in hand as he was instructed the night before. Steve told Chris that without the burrito he could offer him a comp of the meal that could be used towards anything on the menu and that without the burrito he could not give him a full refund and that he canÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™t just take money out of the cash register and give it to him, especially without seeing the food first*. Steve told him that if he still would like to pursue the refund he would need to contact the corporate office. Chris then repeated to Steve that the solution was ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œunacceptableÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span> and at that point Steve offered the comp meal one more time and Chris said no and walked out. After getting off the phone with the South Davis store, I returned AmyÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™s call and was immediately confronted and threatened by her by how she had been on the Dos CoyoteÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™s Davis Wiki site and how she had read that we had given someone food poisoning. It was at this time that I told her that, ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œyou canÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚™t take everything verbatim on the Davis WikiÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>, not that ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œthe Davis Wiki is full of crapÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span> as she states on this site, and what she was referring to was a customer who ate a meal and thought the food tasted like *#@% , since he said he was sick for three days. Trust me, if there was one person who was sick for three days, from food poisoning, there would be hundreds of others with the amount of meals that we serve and it would have been a very serious problem. That was when I told Amy, since I was on the defensive about food poisoning that it just so happened that I had a letter from the County of Sacramento Board of Supervisors and Environmental Management Department issuing an award of excellence to Dos Coyotes for food safety for consistently maintaining high food safety standards**. While I was talking about this to Amy, her boyfriend Chris got on the phone and said that he was on speaker phone and rudely interrupted me. I asked him to please let me finish and then I would let him speakÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>”instead he refused, and continued to interrupt. At this point there was a communication breakdown, since it was impossible to carry on a conversation with him because of his hostile attitude. At this point, I was so disturbed by their attitude I said I would send the refund and made sure I had the correct address. Approximately fifteen minutes later, Chris walked into the South Davis location, and between two families that were ordering food, slammed the half eaten burrito down on the counter between the registers and apparently stated: ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œYou think we were lying, well hereÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™s the burritoÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>. I have many cashiers who witnessed this and said that ChrisÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™ behavior was very confrontational and vulgar. Not to say that there was or was not any hair, but at that point we could not find the hair, most likely because the burrito was a day old. After this occured, Steve called me up at the office and told me what happened. That is when I called Amy up and asked her why Chris was coming into the restaurant and causing a scene when the problem had already been solved? Was there anything else I could do, since I thought the problem was already taken care of. That was when she stated she did not want to talk anymore, so we hung up. I still cannot comprehend how exactly Amy feels that I verbally harassed her or threatened her, since I spent the entire time on the phone either trying to solve her problem or listen to her boyfriend yell at me. I am also confused because there was never any mention of the police, so I donÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™t know why that was written on this site as well. Dos Coyotes did all that we could to try to make this problem right. We tried to offer them a comp and that wasnÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™t good enough. We simply asked to bring the food in, and Chris came in without the food. LetÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™s say you went into a department store and bought a pair of jeans and later at home you found a hole in the inseam. You would have to bring the pants in to exchange or get a refund. So why do people think that a restaurant is somehow different than any other retail store? This problem would have never happened if the food was brought in as asked. What I donÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™t understand is whether there was a piece of hair or not why Amy Lee feels slighted? Throughout the process she was blindly offered a comp of her meal, and if at any point had she brought the burrito into the store, a full monetary refund was guaranteed. She refused to follow the easy steps and then complained about it. And if you read what she wrote in her first post (2007-08-31 19:43:37), she even explains that all she had to do was bring in the burrito and that her boyfriend brought it in only after the phone call. Other things I donÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™t understand are that if Chris was so customer service oriented why would he be so rude and not understand how to talk, listen and respect people? Why does Amy Lee feel the need to drop the names of family friends such as Sharla Daly and Mike Harrington? For the record, the refund was placed in the mail box on Tuesday September 4th, 2007 for the Salmon Burrito. I am curious why Amy hasnÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™t posted that she received the refund, since I personally signed it, addressed it, stamped it, and mailed it. In reflection, I probably should have taken a video of the check, the addressed envelope and me mailing it, the postmark and suchÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>”but hindsight is always clearer right? But most importantly, I am also disturbed that Amy claims that I donÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™t care about my Davis patronsÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>”this is anything but true. If I didnÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™t care, why was I personally taking her phone call on Friday evening of Labor Day weekend? As a resident and business owner in Davis for the last eighteen years, Dos Coyotes has probably given back more to this community than any other restaurant in Davis. From everything from fireworks to benefits weÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™re always trying to find ways to thank the people who support us. The joke around town is that weÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚™re the peopleÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™s non-profit restaurant. We were just at the Pence Gallery benefit last Saturday night supporting the arts and on Thursday we will be serving food at All Things Right and Relevant benefiting Yolo County Mental Health Agencies. If anyone would like to talk to me about this incident or anything else IÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™ll be out at the event on Thursday or you can always call the office (530.753.0202) ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>”IÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™m pretty accessible. As far as the comments as to whether Amy is a real person, I talked to her and she exists! I promise that what I have written is the truth and not exaggerated. If someone wants to pay, IÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™d be more than willing to subject myself to a lie detector test as to what I personally experienced in this incident. Finally, I would like to thank those who genuinely post their opinions about my restaurantsÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>”we take their concerns, complaints and praise into hand. Moreover, I would like to thank whoever recently edited the top of our page to include that we are not a Mexican or TexMex joint etc. </td> </tr> <tr> <td> Line 131: </td> <td> Line 131: </td> </tr> <tr> <td> <span>-</span> *For health and safety concerns, we need to see the contaminated food, not because we don’t believe a customer, but because we need to realize the source of the contamination and correct it so the incident does not occur again. </td> <td> <span>+</span> *For health and safety concerns, we need to see the contaminated food, not because we donÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™t believe a customer, but because we need to realize the source of the contamination and correct it so the incident does not occur again. </td> </tr> <tr> <td> Line 206: </td> <td> Line 206: </td> </tr> <tr> <td> <span>-</span> "œHello Davisites! I would like to introduce myself. My name is Bobby Coyote, owner and founder of Dos Coyotes restaurants. I’ve always shied away from writing on the Dos Coyotes page of Davis wiki because food is subjective like art—people are entitled to their opinions, whether it is a good or bad critique. Recently, however, I was informed about an ongoing forum on the Davis Wiki about my name, employees, and restaurant being slandered. I would like to try and clear this up in the most amicable and proficient way possible." </td> <td> <span>+</span> "<span>Â</span>œHello Davisites! I would like to introduce myself. My name is Bobby Coyote, owner and founder of Dos Coyotes restaurants. IÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™ve always shied away from writing on the Dos Coyotes page of Davis wiki because food is subjective like artÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>”people are entitled to their opinions, whether it is a good or bad critique. Recently, however, I was informed about an ongoing forum on the Davis Wiki about my name, employees, and restaurant being slandered. I would like to try and clear this up in the most amicable and proficient way possible." </td> </tr> <tr> <td> Line 209: </td> <td> Line 209: </td> </tr> <tr> <td> <span>- Ã</span>¢Â€ÂœOn Friday August 31st , at approximately 5 pm, I was told that there was a customer on the phone with a complaint. I immediately took the call and spoke to a Ms. Amy Lee. At this time, Amy was quite nice and informed me of a problem with her salmon burrito having a hair in it at our South Davis location. I apologized that there was a problem, and I asked her in a very non- confrontational way if the hair might have been the hair from the husk of a corn since we have been charbroiling a lot of corn lately for our specials. I never once told her that I did not believe her.” </td> <td> <span>+ ÃÂ</span>¢ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œOn Friday August 31st , at approximately 5 pm, I was told that there was a customer on the phone with a complaint. I immediately took the call and spoke to a Ms. Amy Lee. At this time, Amy was quite nice and informed me of a problem with her salmon burrito having a hair in it at our South Davis location. I apologized that there was a problem, and I asked her in a very non- confrontational way if the hair might have been the hair from the husk of a corn since we have been charbroiling a lot of corn lately for our specials. I never once told her that I did not believe her.ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚ </td> </tr> <tr> <td> Line 212: </td> <td> Line 212: </td> </tr> <tr> <td> <span>- Ã</span>¢Â€ÂœAmy told me that the night before she had spoken with Stephanie our manager who offered to send her a comp meal no questions asked, since the restaurant was already closed and they were about to leave. At that point, Amy told Stephanie that wasn’t good enough and that she wanted a refund for both her meal, as well as a tostada consumed by her boyfriend (I found out about the tostada later from Stephanie). Stephanie told Amy to bring in the food the next day and speak to her manager Steve and that we would be happy to refund her meal.” </td> <td> <span>+ ÃÂ</span>¢ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œAmy told me that the night before she had spoken with Stephanie our manager who offered to send her a comp meal no questions asked, since the restaurant was already closed and they were about to leave. At that point, Amy told Stephanie that wasnÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™t good enough and that she wanted a refund for both her meal, as well as a tostada consumed by her boyfriend (I found out about the tostada later from Stephanie). Stephanie told Amy to bring in the food the next day and speak to her manager Steve and that we would be happy to refund her meal.ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚ </td> </tr> <tr> <td> Line 215: </td> <td> Line 215: </td> </tr> <tr> <td> <span>- Ã</span>¢Â€ÂœWith this in mind, I took Amy’s number, and I believe her address—although that might have come later—and called the South Davis store to find out why there was a problem. I spoke with my manager Steve, who said that a young man named Chris came into the restaurant and was belligerent, rude, and condescending. He insinuated that he wanted a refund for the salmon burrito as well as the tostada, yet, did not have the burrito in hand as he was instructed the night before. Steve told Chris that without the burrito he could offer him a comp of the meal that could be used towards anything on the menu and that without the burrito he could not give him a full refund and that he can’t just take money out of the cash register and give it to him, especially without seeing the food first*. Steve told him that if he still would like to pursue the refund he would need to contact the corporate office. Chris then repeated to Steve that the solution was “unacceptable” and at that point Steve offered the comp meal one more time and Chris said no and walked out.”<br> <span>-</span> -This is where I feel Bobby's description of the situation is flawed and inaccurate. First off, this is SECOND hand information he is getting from his manager Steve. This is what happened: Chris walked up to one of the cashiers and asked to speak with one of the managers. Chris was very polite and explained the situation. Chris explained to Steve that he had spoken to Stephanie the night before and that he was picking up the refund for the burrito ONLY, as promised by Stephanie. Steve responded in a very rude and condescending manner saying that they do not give refunds and that the only thing he could do is give us another burrito. At this point, we did not want to eat at Dos again and would rather have a refund. The following sentence is entirely made up: “without the burrito he could not give him a full refund and that he can’t just take money out of the cash register and give it to him, especially without seeing the food first*” Steve NEVER explained this to Chris. Chris did not have the said burrito with him at the time because he had just gotten off work and drove by Dos on his way home to pick up the refund promised the night before from Stephanie. This is when I called the Dos headquarters and spoke to Bobby about the situation.<br> <span>-</span> <br> <span>- Ã</span>¢Â€ÂœAfter getting off the phone with the South Davis store, I returned Amy’s call and was immediately confronted and threatened by her by how she had been on the Dos Coyote’s Davis Wiki site and how she had read that we had given someone food poisoning. It was at this time that I told her that, “you can’t take everything verbatim on the Davis Wiki”, not that “the Davis Wiki is full of crap” as she states on this site, and what she was referring to was a customer who ate a meal and thought the food tasted like *#@% , since he said he was sick for three days. Trust me, if there was one person who was sick for three days, from food poisoning, there would be hundreds of others with the amount of meals that we serve and it would have been a very serious problem.”<br> <span>-</span> - I NEVER threatened Bobby on the phone with the Davis Wiki. At this point, he just started stating excuses and did not apologize or try to correct the situation. In fact, I felt the conversation was going okay up until I brought up the Davis Wiki. All I said was that I had read that someone else on the Wiki had a bad experience with food poisoning, this was the point when he started to go on a tirade against the DavisWiki. He did say “the Davis Wiki is full of crap”. I wish I could have recorded the entire conversation, to have proof of what he is now recanting. He did say that people can write what they want on the Wiki to hurt a business. I agree that this can happen, but usually Wiki editors are quick enough spot these comments and do not let them get in the way of the page.<br> <span>-</span> <br> <span>- Ã</span>¢Â€ÂœThat was when I told Amy, since I was on the defensive about food poisoning that it just so happened that I had a letter from the County of Sacramento Board of Supervisors and Environmental Management Department issuing an award of excellence to Dos Coyotes for food safety for consistently maintaining high food safety standards**. While I was talking about this to Amy, her boyfriend Chris got on the phone and said that he was on speaker phone and rudely interrupted me. I asked him to please let me finish and then I would let him speak—instead he refused, and continued to interrupt. At this point there was a communication breakdown, since it was impossible to carry on a conversation with him because of his hostile attitude. At this point, I was so disturbed by their attitude I said I would send the refund and made sure I had the correct address.” </td> <td> <span>+ ÃÂ</span>¢ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œWith this in mind, I took AmyÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™s number, and I believe her addressÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>”although that might have come laterÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>”and called the South Davis store to find out why there was a problem. I spoke with my manager Steve, who said that a young man named Chris came into the restaurant and was belligerent, rude, and condescending. He insinuated that he wanted a refund for the salmon burrito as well as the tostada, yet, did not have the burrito in hand as he was instructed the night before. Steve told Chris that without the burrito he could offer him a comp of the meal that could be used towards anything on the menu and that without the burrito he could not give him a full refund and that he canÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™t just take money out of the cash register and give it to him, especially without seeing the food first*. Steve told him that if he still would like to pursue the refund he would need to contact the corporate office. Chris then repeated to Steve that the solution was ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œunacceptableÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span> and at that point Steve offered the comp meal one more time and Chris said no and walked out.ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span><br> <span>+</span> -This is where I feel Bobby's description of the situation is flawed and inaccurate. First off, this is SECOND hand information he is getting from his manager Steve. This is what happened: Chris walked up to one of the cashiers and asked to speak with one of the managers. Chris was very polite and explained the situation. Chris explained to Steve that he had spoken to Stephanie the night before and that he was picking up the refund for the burrito ONLY, as promised by Stephanie. Steve responded in a very rude and condescending manner saying that they do not give refunds and that the only thing he could do is give us another burrito. At this point, we did not want to eat at Dos again and would rather have a refund. The following sentence is entirely made up: ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œwithout the burrito he could not give him a full refund and that he canÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™t just take money out of the cash register and give it to him, especially without seeing the food first*ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span> Steve NEVER explained this to Chris. Chris did not have the said burrito with him at the time because he had just gotten off work and drove by Dos on his way home to pick up the refund promised the night before from Stephanie. This is when I called the Dos headquarters and spoke to Bobby about the situation.<br> <span>+</span> <br> <span>+ ÃÂ</span>¢ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œAfter getting off the phone with the South Davis store, I returned AmyÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™s call and was immediately confronted and threatened by her by how she had been on the Dos CoyoteÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™s Davis Wiki site and how she had read that we had given someone food poisoning. It was at this time that I told her that, ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œyou canÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚™t take everything verbatim on the Davis WikiÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>, not that ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œthe Davis Wiki is full of crapÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span> as she states on this site, and what she was referring to was a customer who ate a meal and thought the food tasted like *#@% , since he said he was sick for three days. Trust me, if there was one person who was sick for three days, from food poisoning, there would be hundreds of others with the amount of meals that we serve and it would have been a very serious problem.ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span><br> <span>+</span> - I NEVER threatened Bobby on the phone with the Davis Wiki. At this point, he just started stating excuses and did not apologize or try to correct the situation. In fact, I felt the conversation was going okay up until I brought up the Davis Wiki. All I said was that I had read that someone else on the Wiki had a bad experience with food poisoning, this was the point when he started to go on a tirade against the DavisWiki. He did say ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œthe Davis Wiki is full of crapÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>. I wish I could have recorded the entire conversation, to have proof of what he is now recanting. He did say that people can write what they want on the Wiki to hurt a business. I agree that this can happen, but usually Wiki editors are quick enough spot these comments and do not let them get in the way of the page.<br> <span>+</span> <br> <span>+ ÃÂ</span>¢ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œThat was when I told Amy, since I was on the defensive about food poisoning that it just so happened that I had a letter from the County of Sacramento Board of Supervisors and Environmental Management Department issuing an award of excellence to Dos Coyotes for food safety for consistently maintaining high food safety standards**. While I was talking about this to Amy, her boyfriend Chris got on the phone and said that he was on speaker phone and rudely interrupted me. I asked him to please let me finish and then I would let him speakÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>”instead he refused, and continued to interrupt. At this point there was a communication breakdown, since it was impossible to carry on a conversation with him because of his hostile attitude. At this point, I was so disturbed by their attitude I said I would send the refund and made sure I had the correct address.ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚ </td> </tr> <tr> <td> Line 224: </td> <td> Line 224: </td> </tr> <tr> <td> <span>-</span> Approximately fifteen minutes later, Chris walked into the South Davis location, and between two families that were ordering food, slammed the half eaten burrito down on the counter between the registers and apparently stated: “You think we were lying, well here’s the burrito”. I have many cashiers who witnessed this and said that Chris’ behavior was very confrontational and vulgar. Not to say that there was or was not any hair, but at that point we could not find the hair, most likely because the burrito was a day old. After this occured, Steve called me up at the office and told me what happened.<br> <span>-</span> - This is also where Bobby's description flaws. He was not there, so he is relying on the words of his manager Steve. First off there was ONE person in line, not two families as Bobby describes. Chris set the burrito on the counter (on the part away from the registers), as soon as he did that Steve came out from the kitchen and behind the counter and told Chris to get out of the restaurant. Steve did not even let Chris say anything, did not give him a chance to show the hair in the burrito, and just started to tell him to get out of the restaurant. Steve then proceeded to follow Chris out and asked him if he wanted to make this personal. Steve made several derogatory comments, including using the word “fag”, and said insulting things about me. He then said “Do you want to fight?”, and tried to start a fight with Chris right then. Chris asked him what he was going to do , assault me? That's when Steve walked in to the courtyard area, looked around to see if anyone was watching, got within 3-4 inches of Chris' face and called him a “pussy” for not punching him. Chris was not about to start a fight over a stupid burrito as Steve was. It seemed like Steve just had all this aggression and just wanted to fight. That's when Chris left, and Steve told Chris what time he got off work and to meet him back at Dos to “kick the shit out of you”. This is absolutely unacceptable for ANY manager to behave this way, regardless of how bad their day is going. THIS is what made me so upset about the whole situation. There was a human hair in the burrito, this fact cannot be disputed. If Steve had let Chris show him the hair in the burrito, they would have found it. We even doubled checked before Chris brought it over. Bobby is relying on the word of Steve, who is obviously an inept manager and doesn't want to lose his job. </td> <td> <span>+</span> Approximately fifteen minutes later, Chris walked into the South Davis location, and between two families that were ordering food, slammed the half eaten burrito down on the counter between the registers and apparently stated: ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œYou think we were lying, well hereÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™s the burritoÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>. I have many cashiers who witnessed this and said that ChrisÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™ behavior was very confrontational and vulgar. Not to say that there was or was not any hair, but at that point we could not find the hair, most likely because the burrito was a day old. After this occured, Steve called me up at the office and told me what happened.<br> <span>+</span> - This is also where Bobby's description flaws. He was not there, so he is relying on the words of his manager Steve. First off there was ONE person in line, not two families as Bobby describes. Chris set the burrito on the counter (on the part away from the registers), as soon as he did that Steve came out from the kitchen and behind the counter and told Chris to get out of the restaurant. Steve did not even let Chris say anything, did not give him a chance to show the hair in the burrito, and just started to tell him to get out of the restaurant. Steve then proceeded to follow Chris out and asked him if he wanted to make this personal. Steve made several derogatory comments, including using the word ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œfagÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>, and said insulting things about me. He then said ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œDo you want to fight?ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>, and tried to start a fight with Chris right then. Chris asked him what he was going to do , assault me? That's when Steve walked in to the courtyard area, looked around to see if anyone was watching, got within 3-4 inches of Chris' face and called him a ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œpussyÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span> for not punching him. Chris was not about to start a fight over a stupid burrito as Steve was. It seemed like Steve just had all this aggression and just wanted to fight. That's when Chris left, and Steve told Chris what time he got off work and to meet him back at Dos to ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œkick the shit out of youÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>. This is absolutely unacceptable for ANY manager to behave this way, regardless of how bad their day is going. THIS is what made me so upset about the whole situation. There was a human hair in the burrito, this fact cannot be disputed. If Steve had let Chris show him the hair in the burrito, they would have found it. We even doubled checked before Chris brought it over. Bobby is relying on the word of Steve, who is obviously an inept manager and doesn't want to lose his job. </td> </tr> <tr> <td> Line 228: </td> <td> Line 228: </td> </tr> <tr> <td> <span>-</span> - Bobby knows exactly why I had to hang up the phone on him. I even answered the phone very politely with “Hi Bobby, how are you?”, thinking that he was calling to apologize for the way his manager Steve behaved. Instead, he immediately started yelling at me because Chris went into the store to bring in the half eaten burrito (which he himself states that was necessary for a refund). I find it interesting how he changes his story. Before I hung up, I even told him that I did not want to take any further verbal abuse from him, I was so mad already from the way his manager treated Chris. I told him not to contact me again or I would call the police for harassment. I was concerned with what Steve would do, or even Bobby, since they now had my home address and telephone number.<br> <span>-</span> <br> <span>- Ã</span>¢Â€ÂœI still cannot comprehend how exactly Amy feels that I verbally harassed her or threatened her, since I spent the entire time on the phone either trying to solve her problem or listen to her boyfriend yell at me. I am also confused because there was never any mention of the police, so I don’t know why that was written on this site as well. Dos Coyotes did all that we could to try to make this problem right. We tried to offer them a comp and that wasn’t good enough. We simply asked to bring the food in, and Chris came in without the food. Let’s say you went into a department store and bought a pair of jeans and later at home you found a hole in the inseam. You would have to bring the pants in to exchange or get a refund. So why do people think that a restaurant is somehow different than any other retail store? This problem would have never happened if the food was brought in as asked. What I don’t understand is whether there was a piece of hair or not why Amy Lee feels slighted? Throughout the process she was blindly offered a comp of her meal, and if at any point had she brought the burrito into the store, a full monetary refund was guaranteed. She refused to follow the easy steps and then complained about it. And if you read what she wrote in her first post (2007-08-31 19:43:37), she even explains that all she had to do was bring in the burrito and that her boyfriend brought it in only after the phone call.”<br> <span>-</span> - I did say in my original comment that Bobby had been helpful the first time I called him. I appreciate him taking the time to call Steve to find out what was happening, but did not appreciate the attitude I received later from his mangers and from him. Again, he is NOW saying that his manager Stephanie did offer a refund, a fact that he so adamantly denied on the phone. Chris honestly did not think that it would be a problem to receive a refund because we asked Stephanie to leave a note for Steve. Chris DID bring in the burrito, and was met with hostility that is uncalled for. Throughout Bobby's response, he never once addressed the way his management acted and placed the entire blame on me and my boyfriend. I can assure you I would not have made up that entire incident and as I have said before, I wished that this incident did not occur, but it did. Again, if Steve had LET Chris show him the hair, they would have found it because we doubled checked before Chris brought it in. Any retail store would not have their managers try to fight customers and treat customers with such disrespect. In our first phone conversation, I explained to Bobby that I have been a customer at Dos for a few years and enjoyed their salmon burrito. I also asked him if he could understand why I would not be returning to give them my business after this incident and he responded yes. I do not want to step foot into an establishment where I am met with hostility, and that is why a certificate for another burrito would not suffice. I do not think that Dos Coyotes did all that they could “to try to make this problem right”.<br> <span>-</span> <br> <span>- Ã</span>¢Â€ÂœOther things I don’t understand are that if Chris was so customer service oriented why would he be so rude and not understand how to talk, listen and respect people? Why does Amy Lee feel the need to drop the names of family friends such as Sharla Daly and Mike Harrington? For the record, the refund was placed in the mail box on Tuesday September 4th, 2007 for the Salmon Burrito. I am curious why Amy hasn’t posted that she received the refund, since I personally signed it, addressed it, stamped it, and mailed it. In reflection, I probably should have taken a video of the check, the addressed envelope and me mailing it, the postmark and such—but hindsight is always clearer right? But most importantly, I am also disturbed that Amy claims that I don’t care about my Davis patrons—this is anything but true. If I didn’t care, why was I personally taking her phone call on Friday evening of Labor Day weekend?” </td> <td> <span>+</span> - Bobby knows exactly why I had to hang up the phone on him. I even answered the phone very politely with ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œHi Bobby, how are you?ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>, thinking that he was calling to apologize for the way his manager Steve behaved. Instead, he immediately started yelling at me because Chris went into the store to bring in the half eaten burrito (which he himself states that was necessary for a refund). I find it interesting how he changes his story. Before I hung up, I even told him that I did not want to take any further verbal abuse from him, I was so mad already from the way his manager treated Chris. I told him not to contact me again or I would call the police for harassment. I was concerned with what Steve would do, or even Bobby, since they now had my home address and telephone number.<br> <span>+</span> <br> <span>+ ÃÂ</span>¢ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œI still cannot comprehend how exactly Amy feels that I verbally harassed her or threatened her, since I spent the entire time on the phone either trying to solve her problem or listen to her boyfriend yell at me. I am also confused because there was never any mention of the police, so I donÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™t know why that was written on this site as well. Dos Coyotes did all that we could to try to make this problem right. We tried to offer them a comp and that wasnÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™t good enough. We simply asked to bring the food in, and Chris came in without the food. LetÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™s say you went into a department store and bought a pair of jeans and later at home you found a hole in the inseam. You would have to bring the pants in to exchange or get a refund. So why do people think that a restaurant is somehow different than any other retail store? This problem would have never happened if the food was brought in as asked. What I donÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™t understand is whether there was a piece of hair or not why Amy Lee feels slighted? Throughout the process she was blindly offered a comp of her meal, and if at any point had she brought the burrito into the store, a full monetary refund was guaranteed. She refused to follow the easy steps and then complained about it. And if you read what she wrote in her first post (2007-08-31 19:43:37), she even explains that all she had to do was bring in the burrito and that her boyfriend brought it in only after the phone call.ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span><br> <span>+</span> - I did say in my original comment that Bobby had been helpful the first time I called him. I appreciate him taking the time to call Steve to find out what was happening, but did not appreciate the attitude I received later from his mangers and from him. Again, he is NOW saying that his manager Stephanie did offer a refund, a fact that he so adamantly denied on the phone. Chris honestly did not think that it would be a problem to receive a refund because we asked Stephanie to leave a note for Steve. Chris DID bring in the burrito, and was met with hostility that is uncalled for. Throughout Bobby's response, he never once addressed the way his management acted and placed the entire blame on me and my boyfriend. I can assure you I would not have made up that entire incident and as I have said before, I wished that this incident did not occur, but it did. Again, if Steve had LET Chris show him the hair, they would have found it because we doubled checked before Chris brought it in. Any retail store would not have their managers try to fight customers and treat customers with such disrespect. In our first phone conversation, I explained to Bobby that I have been a customer at Dos for a few years and enjoyed their salmon burrito. I also asked him if he could understand why I would not be returning to give them my business after this incident and he responded yes. I do not want to step foot into an establishment where I am met with hostility, and that is why a certificate for another burrito would not suffice. I do not think that Dos Coyotes did all that they could ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚œto try to make this problem rightÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>.<span>&nbsp;&nbsp;I think they did quite the opposite and made it worse.</span><br> <span>+</span> <br> <span>+ ÃÂ</span>¢ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œOther things I donÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™t understand are that if Chris was so customer service oriented why would he be so rude and not understand how to talk, listen and respect people? Why does Amy Lee feel the need to drop the names of family friends such as Sharla Daly and Mike Harrington? For the record, the refund was placed in the mail box on Tuesday September 4th, 2007 for the Salmon Burrito. I am curious why Amy hasnÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™t posted that she received the refund, since I personally signed it, addressed it, stamped it, and mailed it. In reflection, I probably should have taken a video of the check, the addressed envelope and me mailing it, the postmark and suchÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>”but hindsight is always clearer right? But most importantly, I am also disturbed that Amy claims that I donÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™t care about my Davis patronsÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>”this is anything but true. If I didnÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚™t care, why was I personally taking her phone call on Friday evening of Labor Day weekend?ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚ </td> </tr> <tr> <td> Line 236: </td> <td> Line 236: </td> </tr> <tr> <td> <span>- Ã</span>¢Â€ÂœAs a resident and business owner in Davis for the last eighteen years, Dos Coyotes has probably given back more to this community than any other restaurant in Davis. From everything from fireworks to benefits we’re always trying to find ways to thank the people who support us. The joke around town is that we’re the people’s non-profit restaurant. We were just at the Pence Gallery benefit last Saturday night supporting the arts and on Thursday we will be serving food at All Things Right and Relevant benefiting Yolo County Mental Health Agencies. If anyone would like to talk to me about this incident or anything else I’ll be out at the event on Thursday or you can always call the office (530.753.0202) —I’m pretty accessible. As far as the comments as to whether Amy is a real person, I talked to her and she exists! I promise that what I have written is the truth and not exaggerated. If someone wants to pay, I’d be more than willing to subject myself to a lie detector test as to what I personally experienced in this incident. Finally, I would like to thank those who genuinely post their opinions about my restaurants—we take their concerns, complaints and praise into hand. Moreover, I would like to thank whoever recently edited the top of our page to include that we are not a Mexican or TexMex joint etc.” </td> <td> <span>+ ÃÂ</span>¢ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>œAs a resident and business owner in Davis for the last eighteen years, Dos Coyotes has probably given back more to this community than any other restaurant in Davis. From everything from fireworks to benefits weÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™re always trying to find ways to thank the people who support us. The joke around town is that weÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™re the peopleÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™s non-profit restaurant. We were just at the Pence Gallery benefit last Saturday night supporting the arts and on Thursday we will be serving food at All Things Right and Relevant benefiting Yolo County Mental Health Agencies. If anyone would like to talk to me about this incident or anything else IÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™ll be out at the event on Thursday or you can always call the office (530.753.0202) ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>”IÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™m pretty accessible. As far as the comments as to whether Amy is a real person, I talked to her and she exists! I promise that what I have written is the truth and not exaggerated. If someone wants to pay, IÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>™d be more than willing to subject myself to a lie detector test as to what I personally experienced in this incident. Finally, I would like to thank those who genuinely post their opinions about my restaurantsÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€<span>Â</span>”we take their concerns, complaints and praise into hand. Moreover, I would like to thank whoever recently edited the top of our page to include that we are not a Mexican or TexMex joint etc.ÃÂÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚ƒÃ‚‚ÂÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ƒÃ‚ÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚€ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚‚ÃÂÂÂÂ</span>‚ </td> </tr> </table> </div> Dos Coyoteshttp://daviswiki.org/Dos_Coyotes2007-09-20 03:06:30AmyLee(quick edit) <div id="content" class="wikipage content"> Differences for Dos Coyotes<p><strong></strong></p><table> <tr> <td> <span> Deletions are marked with - . </span> </td> <td> <span> Additions are marked with +. </span> </td> </tr> <tr> <td> Line 124: </td> <td> Line 124: </td> </tr> <tr> <td> <span>-</span> ''2007-09-19 23:06:38'' [[nbsp]] Hello Davisites! I would like to introduce myself. My name is Bobby Coyote, owner and founder of Dos Coyotes restaurants. I’ve always shied away from writing on the Dos Coyotes page of Davis wiki because food is subjective like art—people are entitled to their opinions, whether it is a good or bad critique. Recently, however, I was informed about an ongoing forum on the Davis Wiki about my name, employees, and restaurant being slandered. I would like to try and clear this up in the most amicable and proficient way possible. On Friday August 31st , at approximately 5 pm, I was told that there was a customer on the phone with a complaint. I immediately took the call and spoke to a Ms. Amy Lee. At this time, Amy was quite nice and informed me of a problem with her salmon burrito having a hair in it at our South Davis location. I apologized that there was a problem, and I asked her in a very non- confrontational way if the hair might have been the hair from the husk of a corn since we have been charbroiling a lot of corn lately for our specials. I never once told her that I did not believe her. Amy told me that the night before she had spoken with Stephanie our manager who offered to send her a comp meal no questions asked, since the restaurant was already closed and they were about to leave. At that point, Amy told Stephanie that wasn’t good enough and that she wanted a refund for both her meal, as well as a tostada consumed by her boyfriend (I found out about the tostada later from Stephanie). Stephanie told Amy to bring in the food the next day and speak to her manager Steve and that we would be happy to refund her meal. With this in mind, I took Amy’s number, and I believe her address—although that might have come later—and called the South Davis store to find out why there was a problem. I spoke with my manager Steve, who said that a young man named Chris came into the restaurant and was belligerent, rude, and condescending. He insinuated that he wanted a refund for the salmon burrito as well as the tostada, yet, did not have the burrito in hand as he was instructed the night before. Steve told Chris that without the burrito he could offer him a comp of the meal that could be used towards anything on the menu and that without the burrito he could not give him a full refund and that he can’t just take money out of the cash register and give it to him, especially without seeing the food first*. Steve told him that if he still would like to pursue the refund he would need to contact the corporate office. Chris then repeated to Steve that the solution was “unacceptable” and at that point Steve offered the comp meal one more time and Chris said no and walked out. After getting off the phone with the South Davis store, I returned Amy’s call and was immediately confronted and threatened by her by how she had been on the Dos Coyote’s Davis Wiki site and how she had read that we had given someone food poisoning. It was at this time that I told her that, “you can’t take everything verbatim on the Davis Wiki”, not that “the Davis Wiki is full of crap” as she states on this site, and what she was referring to was a customer who ate a meal and thought the food tasted like *#@% , since he said he was sick for three days. Trust me, if there was one person who was sick for three days, from food poisoning, there would be hundreds of others with the amount of meals that we serve and it would have been a very serious problem. That was when I told Amy, since I was on the defensive about food poisoning that it just so happened that I had a letter from the County of Sacramento Board of Supervisors and Environmental Management Department issuing an award of excellence to Dos Coyotes for food safety for consistently maintaining high food safety standards**. While I was talking about this to Amy, her boyfriend Chris got on the phone and said that he was on speaker phone and rudely interrupted me. I asked him to please let me finish and then I would let him speak—instead he refused, and continued to interrupt. At this point there was a communication breakdown, since it was impossible to carry on a conversation with him because of his hostile attitude. At this point, I was so disturbed by their attitude I said I would send the refund and made sure I had the correct address. Approximately fifteen minutes later, Chris walked into the South Davis location, and between two families that were ordering food, slammed the half eaten burrito down on the counter between the registers and apparently stated: “You think we were lying, well here’s the burrito”. I have many cashiers who witnessed this and said that Chris’ behavior was very confrontational and vulgar. Not to say that there was or was not any hair, but at that point we could not find the hair, most likely because the burrito was a day old. After this occured, Steve called me up at the office and told me what happened. That is when I called Amy up and asked her why Chris was coming into the restaurant and causing a scene when the problem had already been solved? Was there anything else I could do, since I thought the problem was already taken care of. That was when she stated she did not want to talk anymore, so we hung up. I still cannot comprehend how exactly Amy feels that I verbally harassed her or threatened her, since I spent the entire time on the phone either trying to solve her problem or listen to her boyfriend yell at me. I am also confused because there was never any mention of the police, so I don’t know why that was written on this site as well. Dos Coyotes did all that we could to try to make this problem right. We tried to offer them a comp and that wasn’t good enough. We simply asked to bring the food in, and Chris came in without the food. Let’s say you went into a department store and bought a pair of jeans and later at home you found a hole in the inseam. You would have to bring the pants in to exchange or get a refund. So why do people think that a restaurant is somehow different than any other retail store? This problem would have never happened if the food was brought in as asked. What I don’t understand is whether there was a piece of hair or not why Amy Lee feels slighted? Throughout the process she was blindly offered a comp of her meal, and if at any point had she brought the burrito into the store, a full monetary refund was guaranteed. She refused to follow the easy steps and then complained about it. And if you read what she wrote in her first post (2007-08-31 19:43:37), she even explains that all she had to do was bring in the burrito and that her boyfriend brought it in only after the phone call. Other things I don’t understand are that if Chris was so customer service oriented why would he be so rude and not understand how to talk, listen and respect people? Why does Amy Lee feel the need to drop the names of family friends such as Sharla Daly and Mike Harrington? For the record, the refund was placed in the mail box on Tuesday September 4th, 2007 for the Salmon Burrito. I am curious why Amy hasn’t posted that she received the refund, since I personally signed it, addressed it, stamped it, and mailed it. In reflection, I probably should have taken a video of the check, the addressed envelope and me mailing it, the postmark and such—but hindsight is always clearer right? But most importantly, I am also disturbed that Amy claims that I don’t care about my Davis patrons—this is anything but true. If I didn’t care, why was I personally taking her phone call on Friday evening of Labor Day weekend? As a resident and business owner in Davis for the last eighteen years, Dos Coyotes has probably given back more to this community than any other restaurant in Davis. From everything from fireworks to benefits we’re always trying to find ways to thank the people who support us. The joke around town is that we’re the people’s non-profit restaurant. We were just at the Pence Gallery benefit last Saturday night supporting the arts and on Thursday we will be serving food at All Things Right and Relevant benefiting Yolo County Mental Health Agencies. If anyone would like to talk to me about this incident or anything else I’ll be out at the event on Thursday or you can always call the office (530.753.0202) —I’m pretty accessible. As far as the comments as to whether Amy is a real person, I talked to her and she exists! I promise that what I have written is the truth and not exaggerated. If someone wants to pay, I’d be more than willing to subject myself to a lie detector test as to what I personally experienced in this incident. Finally, I would like to thank those who genuinely post their opinions about my restaurants—we take their concerns, complaints and praise into hand. Moreover, I would like to thank whoever recently edited the top of our page to include that we are not a Mexican or TexMex joint etc. </td> <td> <span>+</span> ''2007-09-19 23:06:38'' [[nbsp]] Hello Davisites! I would like to introduce myself. My name is Bobby Coyote, owner and founder of Dos Coyotes restaurants. IÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™ve always shied away from writing on the Dos Coyotes page of Davis wiki because food is subjective like artÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>”people are entitled to their opinions, whether it is a good or bad critique. Recently, however, I was informed about an ongoing forum on the Davis Wiki about my name, employees, and restaurant being slandered. I would like to try and clear this up in the most amicable and proficient way possible. On Friday August 31st , at approximately 5 pm, I was told that there was a customer on the phone with a complaint. I immediately took the call and spoke to a Ms. Amy Lee. At this time, Amy was quite nice and informed me of a problem with her salmon burrito having a hair in it at our South Davis location. I apologized that there was a problem, and I asked her in a very non- confrontational way if the hair might have been the hair from the husk of a corn since we have been charbroiling a lot of corn lately for our specials. I never once told her that I did not believe her. Amy told me that the night before she had spoken with Stephanie our manager who offered to send her a comp meal no questions asked, since the restaurant was already closed and they were about to leave. At that point, Amy told Stephanie that wasnÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™t good enough and that she wanted a refund for both her meal, as well as a tostada consumed by her boyfriend (I found out about the tostada later from Stephanie). Stephanie told Amy to bring in the food the next day and speak to her manager Steve and that we would be happy to refund her meal. With this in mind, I took AmyÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™s number, and I believe her addressÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€ÃÂÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚”although that might have come laterÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>”and called the South Davis store to find out why there was a problem. I spoke with my manager Steve, who said that a young man named Chris came into the restaurant and was belligerent, rude, and condescending. He insinuated that he wanted a refund for the salmon burrito as well as the tostada, yet, did not have the burrito in hand as he was instructed the night before. Steve told Chris that without the burrito he could offer him a comp of the meal that could be used towards anything on the menu and that without the burrito he could not give him a full refund and that he canÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™t just take money out of the cash register and give it to him, especially without seeing the food first*. Steve told him that if he still would like to pursue the refund he would need to contact the corporate office. Chris then repeated to Steve that the solution was ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>œunacceptableÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span> and at that point Steve offered the comp meal one more time and Chris said no and walked out. After getting off the phone with the South Davis store, I returned AmyÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™s call and was immediately confronted and threatened by her by how she had been on the Dos CoyoteÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™s Davis Wiki site and how she had read that we had given someone food poisoning. It was at this time that I told her that, ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>œyou canÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€ÃÂÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚™t take everything verbatim on the Davis WikiÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>, not that ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€ÃÂÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚œthe Davis Wiki is full of crapÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span> as she states on this site, and what she was referring to was a customer who ate a meal and thought the food tasted like *#@% , since he said he was sick for three days. Trust me, if there was one person who was sick for three days, from food poisoning, there would be hundreds of others with the amount of meals that we serve and it would have been a very serious problem. That was when I told Amy, since I was on the defensive about food poisoning that it just so happened that I had a letter from the County of Sacramento Board of Supervisors and Environmental Management Department issuing an award of excellence to Dos Coyotes for food safety for consistently maintaining high food safety standards**. While I was talking about this to Amy, her boyfriend Chris got on the phone and said that he was on speaker phone and rudely interrupted me. I asked him to please let me finish and then I would let him speakÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>”instead he refused, and continued to interrupt. At this point there was a communication breakdown, since it was impossible to carry on a conversation with him because of his hostile attitude. At this point, I was so disturbed by their attitude I said I would send the refund and made sure I had the correct address. Approximately fifteen minutes later, Chris walked into the South Davis location, and between two families that were ordering food, slammed the half eaten burrito down on the counter between the registers and apparently stated: ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>œYou think we were lying, well hereÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€ÃÂÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚™s the burritoÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>. I have many cashiers who witnessed this and said that ChrisÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™ behavior was very confrontational and vulgar. Not to say that there was or was not any hair, but at that point we could not find the hair, most likely because the burrito was a day old. After this occured, Steve called me up at the office and told me what happened. That is when I called Amy up and asked her why Chris was coming into the restaurant and causing a scene when the problem had already been solved? Was there anything else I could do, since I thought the problem was already taken care of. That was when she stated she did not want to talk anymore, so we hung up. I still cannot comprehend how exactly Amy feels that I verbally harassed her or threatened her, since I spent the entire time on the phone either trying to solve her problem or listen to her boyfriend yell at me. I am also confused because there was never any mention of the police, so I donÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™t know why that was written on this site as well. Dos Coyotes did all that we could to try to make this problem right. We tried to offer them a comp and that wasnÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™t good enough. We simply asked to bring the food in, and Chris came in without the food. LetÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™s say you went into a department store and bought a pair of jeans and later at home you found a hole in the inseam. You would have to bring the pants in to exchange or get a refund. So why do people think that a restaurant is somehow different than any other retail store? This problem would have never happened if the food was brought in as asked. What I donÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™t understand is whether there was a piece of hair or not why Amy Lee feels slighted? Throughout the process she was blindly offered a comp of her meal, and if at any point had she brought the burrito into the store, a full monetary refund was guaranteed. She refused to follow the easy steps and then complained about it. And if you read what she wrote in her first post (2007-08-31 19:43:37), she even explains that all she had to do was bring in the burrito and that her boyfriend brought it in only after the phone call. Other things I donÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™t understand are that if Chris was so customer service oriented why would he be so rude and not understand how to talk, listen and respect people? Why does Amy Lee feel the need to drop the names of family friends such as Sharla Daly and Mike Harrington? For the record, the refund was placed in the mail box on Tuesday September 4th, 2007 for the Salmon Burrito. I am curious why Amy hasnÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™t posted that she received the refund, since I personally signed it, addressed it, stamped it, and mailed it. In reflection, I probably should have taken a video of the check, the addressed envelope and me mailing it, the postmark and suchÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>”but hindsight is always clearer right? But most importantly, I am also disturbed that Amy claims that I donÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™t care about my Davis patronsÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>”this is anything but true. If I didnÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™t care, why was I personally taking her phone call on Friday evening of Labor Day weekend? As a resident and business owner in Davis for the last eighteen years, Dos Coyotes has probably given back more to this community than any other restaurant in Davis. From everything from fireworks to benefits weÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™re always trying to find ways to thank the people who support us. The joke around town is that weÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€ÃÂÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚™re the peopleÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™s non-profit restaurant. We were just at the Pence Gallery benefit last Saturday night supporting the arts and on Thursday we will be serving food at All Things Right and Relevant benefiting Yolo County Mental Health Agencies. If anyone would like to talk to me about this incident or anything else IÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™ll be out at the event on Thursday or you can always call the office (530.753.0202) ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>”IÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™m pretty accessible. As far as the comments as to whether Amy is a real person, I talked to her and she exists! I promise that what I have written is the truth and not exaggerated. If someone wants to pay, IÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™d be more than willing to subject myself to a lie detector test as to what I personally experienced in this incident. Finally, I would like to thank those who genuinely post their opinions about my restaurantsÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>”we take their concerns, complaints and praise into hand. Moreover, I would like to thank whoever recently edited the top of our page to include that we are not a Mexican or TexMex joint etc. </td> </tr> <tr> <td> Line 131: </td> <td> Line 131: </td> </tr> <tr> <td> <span>-</span> *For health and safety concerns, we need to see the contaminated food, not because we don’t believe a customer, but because we need to realize the source of the contamination and correct it so the incident does not occur again. </td> <td> <span>+</span> *For health and safety concerns, we need to see the contaminated food, not because we donÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€ÃÂÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚™t believe a customer, but because we need to realize the source of the contamination and correct it so the incident does not occur again. </td> </tr> <tr> <td> Line 206: </td> <td> Line 206: </td> </tr> <tr> <td> <span>-</span> "œHello Davisites! I would like to introduce myself. My name is Bobby Coyote, owner and founder of Dos Coyotes restaurants. I’ve always shied away from writing on the Dos Coyotes page of Davis wiki because food is subjective like art—people are entitled to their opinions, whether it is a good or bad critique. Recently, however, I was informed about an ongoing forum on the Davis Wiki about my name, employees, and restaurant being slandered. I would like to try and clear this up in the most amicable and proficient way possible." </td> <td> <span>+</span> "<span>Â</span>œHello Davisites! I would like to introduce myself. My name is Bobby Coyote, owner and founder of Dos Coyotes restaurants. IÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™ve always shied away from writing on the Dos Coyotes page of Davis wiki because food is subjective like artÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>”people are entitled to their opinions, whether it is a good or bad critique. Recently, however, I was informed about an ongoing forum on the Davis Wiki about my name, employees, and restaurant being slandered. I would like to try and clear this up in the most amicable and proficient way possible." </td> </tr> <tr> <td> Line 209: </td> <td> Line 209: </td> </tr> <tr> <td> <span>- Ã</span>¢Â€ÂœOn Friday August 31st , at approximately 5 pm, I was told that there was a customer on the phone with a complaint. I immediately took the call and spoke to a Ms. Amy Lee. At this time, Amy was quite nice and informed me of a problem with her salmon burrito having a hair in it at our South Davis location. I apologized that there was a problem, and I asked her in a very non- confrontational way if the hair might have been the hair from the husk of a corn since we have been charbroiling a lot of corn lately for our specials. I never once told her that I did not believe her.” </td> <td> <span>+ ÃÂ</span>¢ÃÂÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>œOn Friday August 31st , at approximately 5 pm, I was told that there was a customer on the phone with a complaint. I immediately took the call and spoke to a Ms. Amy Lee. At this time, Amy was quite nice and informed me of a problem with her salmon burrito having a hair in it at our South Davis location. I apologized that there was a problem, and I asked her in a very non- confrontational way if the hair might have been the hair from the husk of a corn since we have been charbroiling a lot of corn lately for our specials. I never once told her that I did not believe her.ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€ÃÂÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚ </td> </tr> <tr> <td> Line 212: </td> <td> Line 212: </td> </tr> <tr> <td> <span>- Ã</span>¢Â€ÂœAmy told me that the night before she had spoken with Stephanie our manager who offered to send her a comp meal no questions asked, since the restaurant was already closed and they were about to leave. At that point, Amy told Stephanie that wasn’t good enough and that she wanted a refund for both her meal, as well as a tostada consumed by her boyfriend (I found out about the tostada later from Stephanie). Stephanie told Amy to bring in the food the next day and speak to her manager Steve and that we would be happy to refund her meal.” </td> <td> <span>+ ÃÂ</span>¢ÃÂÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>œAmy told me that the night before she had spoken with Stephanie our manager who offered to send her a comp meal no questions asked, since the restaurant was already closed and they were about to leave. At that point, Amy told Stephanie that wasnÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™t good enough and that she wanted a refund for both her meal, as well as a tostada consumed by her boyfriend (I found out about the tostada later from Stephanie). Stephanie told Amy to bring in the food the next day and speak to her manager Steve and that we would be happy to refund her meal.ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€ÃÂÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚ </td> </tr> <tr> <td> Line 215: </td> <td> Line 215: </td> </tr> <tr> <td> <span>- Ã</span>¢Â€ÂœWith this in mind, I took Amy’s number, and I believe her address—although that might have come later—and called the South Davis store to find out why there was a problem. I spoke with my manager Steve, who said that a young man named Chris came into the restaurant and was belligerent, rude, and condescending. He insinuated that he wanted a refund for the salmon burrito as well as the tostada, yet, did not have the burrito in hand as he was instructed the night before. Steve told Chris that without the burrito he could offer him a comp of the meal that could be used towards anything on the menu and that without the burrito he could not give him a full refund and that he can’t just take money out of the cash register and give it to him, especially without seeing the food first*. Steve told him that if he still would like to pursue the refund he would need to contact the corporate office. Chris then repeated to Steve that the solution was “unacceptable” and at that point Steve offered the comp meal one more time and Chris said no and walked out.”<br> <span>-</span> -This is where I feel Bobby's description of the situation is flawed and inaccurate. First off, this is SECOND hand information he is getting from his manager Steve. This is what happened: Chris walked up to one of the cashiers and asked to speak with one of the managers. Chris was very polite and explained the situation. Chris explained to Steve that he had spoken to Stephanie the night before and that he was picking up the refund for the burrito ONLY, as promised by Stephanie. Steve responded in a very rude and condescending manner saying that they do not give refunds and that the only thing he could do is give us another burrito. At this point, we did not want to eat at Dos again and would rather have a refund. The following sentence is entirely made up: “without the burrito he could not give him a full refund and that he can’t just take money out of the cash register and give it to him, especially without seeing the food first*” Steve NEVER explained this to Chris. Chris did not have the said burrito with him at the time because he had just gotten off work and drove by Dos on his way home to pick up the refund promised the night before from Stephanie. This is when I called the Dos headquarters and spoke to Bobby about the situation.<br> <span>-</span> <br> <span>- Ã</span>¢Â€ÂœAfter getting off the phone with the South Davis store, I returned Amy’s call and was immediately confronted and threatened by her by how she had been on the Dos Coyote’s Davis Wiki site and how she had read that we had given someone food poisoning. It was at this time that I told her that, “you can’t take everything verbatim on the Davis Wiki”, not that “the Davis Wiki is full of crap” as she states on this site, and what she was referring to was a customer who ate a meal and thought the food tasted like *#@% , since he said he was sick for three days. Trust me, if there was one person who was sick for three days, from food poisoning, there would be hundreds of others with the amount of meals that we serve and it would have been a very serious problem.”<br> <span>-</span> - I NEVER threatened Bobby on the phone with the Davis Wiki. At this point, he just started stating excuses and did not apologize or try to correct the situation. In fact, I felt the conversation was going okay up until I brought up the Davis Wiki. All I said was that I had read that someone else on the Wiki had a bad experience with food poisoning, this was the point when he started to go on a tirade against the DavisWiki. He did say “the Davis Wiki is full of crap”. I wish I could have recorded the entire conversation, to have proof of what he is now recanting. He did say that people can write what they want on the Wiki to hurt a business. I agree that this can happen, but usually Wiki editors are quick enough spot these comments and do not let them get in the way of the page.<br> <span>-</span> <br> <span>- Ã</span>¢Â€ÂœThat was when I told Amy, since I was on the defensive about food poisoning that it just so happened that I had a letter from the County of Sacramento Board of Supervisors and Environmental Management Department issuing an award of excellence to Dos Coyotes for food safety for consistently maintaining high food safety standards**. While I was talking about this to Amy, her boyfriend Chris got on the phone and said that he was on speaker phone and rudely interrupted me. I asked him to please let me finish and then I would let him speak—instead he refused, and continued to interrupt. At this point there was a communication breakdown, since it was impossible to carry on a conversation with him because of his hostile attitude. At this point, I was so disturbed by their attitude I said I would send the refund and made sure I had the correct address.” </td> <td> <span>+ ÃÂ</span>¢ÃÂÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>œWith this in mind, I took AmyÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™s number, and I believe her addressÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€ÃÂÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚”although that might have come laterÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>”and called the South Davis store to find out why there was a problem. I spoke with my manager Steve, who said that a young man named Chris came into the restaurant and was belligerent, rude, and condescending. He insinuated that he wanted a refund for the salmon burrito as well as the tostada, yet, did not have the burrito in hand as he was instructed the night before. Steve told Chris that without the burrito he could offer him a comp of the meal that could be used towards anything on the menu and that without the burrito he could not give him a full refund and that he canÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>™t just take money out of the cash register and give it to him, especially without seeing the food first*. Steve told him that if he still would like to pursue the refund he would need to contact the corporate office. Chris then repeated to Steve that the solution was ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span>œunacceptableÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span> and at that point Steve offered the comp meal one more time and Chris said no and walked out.ÃÂÂÂÂ<span>ƒÃƒÂƒÃ‚ƒÃ‚‚ÂÂÂÂ</span>¢ÃƒÂƒÃ‚ƒÃ‚ÂÂ<span>ƒÃƒÂƒÃ‚‚‚ÃÂÂÂ</span>‚€<span>Â</span><br> <span>+</span> -This is where I feel Bobby's description of the situation is flawed and inaccurate. First off, this is SECOND hand information he is getting from his manager Steve. This is what happened: Chris walked up to one of the cashiers and asked to speak with one of the managers. Chris was very polite and explained the situation. Chris explained to Steve that he had spoken to Stephanie the night before and that he was picking up the refund for the burrito ONLY, as promised by Stephanie. Steve responded in a very rude and condescending manner saying that they do not give refunds and that the only thing he could do is give us another burrito. At this point, w