European Wax Center

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european-wax-center-storefront.jpg

Location
768 5th Street
in the Roe Building.
Hours
M-F 9:00 am to 8:00 pm
Sat 9:00 am to 6:00 pm
Sun 9:00 am to 4:00 pm
Phone
530-564-4088
Website
[WWW]http://www.waxcenter.com
Owner(s)
Names of owners/proprietors here
Established
2009-08-22
Payment Methods
Cash or Visa/MasterCard

European Wax Center is a franchise waxing salon that does a wide variety of body and face waxing services for women and men. The women at the front desk love to try to lure you in with different packages, memberships, and promotions that EWC has to offer, but they can actually be worth it for frequent waxers. Your first wax at EWC is either free or very cheap, depending on the service you select. They also sell a line of products including exfoliating body wash, lotion, and ingrown hair serum.

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2009-09-18 10:48:45   I was excited to see this place come in initially, but their customer service is terribly fake. I have no intention of returning. —RandiF


2009-09-19 15:08:17   box waxing? —StevenDaubert


2009-10-03 11:11:44   these ladies were great! yes, their customer service isn't what you would get at a full salon, but you aren't paying for that. these ladies know what they are doing, and are good at it. they are welcoming and talk to you while you wait (whereas at some places you would be ignored until you are called). they use hard wax, rather than strip wax, which means that the pain is minimal, and there is very little chance of getting your skin pulled or ripped. i just got my brazillian done and it didn't hurt at all - at least compared to the strip wax that i am used to. they are offering great discounts because they just opened, and they have packages that you can buy that can save you some serious money. i am definitely going to go back every month. —Millie


2009-10-03 17:33:15   European Wax Center is like a gym - they encourage people to get memberships. Overall, price wise, the memberships appear to be reasonable, but expect a hard sell on the memberships if you go in. A friend and I went there and she liked it, but I didn't care for it. While the atmosphere was great, it was probably one of the worst waxes I've had in a long time. They recommend you coming back every 4 weeks and I can understand why - eyebrows look terrible within 2 weeks. I'll stick to New Fashion Salon in the U mall. They may not be as spa-like on the inside, but they do a good job and my brows look great for up to 6 weeks after getting waxed at New Fashion.


2009-10-06 11:36:59   There wax is definitely less painful than other waxes I have tried. My first experience getting a brazilian here was very pain free, but I was a little annoyed the esthetician didn't go over and pull out the hairs the wax did not remove with tweezers- there were definitely some major hairs that should have been removed. It was also strange that they don't leave the room to let you get undressed/dressed before and after. The second time was a better experience. The estheticians were very nice and made me feel comfortable. What is really annoying is that the people in the front are always trying to sell you their memberships. The nose waxing they do is awesome and does not hurt at all, it just feels like pressure. More men should get their noses waxed! Overall, I would recommend them! —Ldish949


2009-10-18 17:04:29   The lady here did a great job waxing my eyebrows. She did exactly what I wanted and was very professional. The place itself is very clean and relatively new. Nobody bothered me about buying a membership, and even if they did it's as easy as just saying "No thank you" so it's no reason to avoid the place. The price was very reasonable. For how fancy the place was I would have expected to be charged more. My first wax was free and they gave me a $5 off my next service! If anything, you might as well try it out once and get the free wax! —Sarah1988


2009-11-17 14:52:05   I liked the women at European Wax Center and the waxing was top notch. Both receptionists were very nice, real, and friendly. My esthetician, Sabrina was awesome. Her touch was as pain free as waxing can get and she was very easy going and made me feel completely comfortable. Don't let the glossy franchise fool you, the women working there are in fact very real and make it a nice experience. —kettle


2009-11-24 11:51:05   Heather is the bomb. Go to her for your Brazillians or Bikini waxing! —Ldish949


2009-11-29 11:20:57   I just got a brazilian the other day and it was the best waxing job I've had in a long time. I only paid $12 for the waxing as a first timer promo. There was very little pain (only when she flicked up some of the wax to get a hold), no irritation, and the redness went away really fast. By the way, if you've never gotten a dry wax done, one nice advantage is you don't have to worry about having sticky wax leftover on your body from sloppy waxing/cleaning. It was a little odd that the esthetician didn't leave the room while I undressed, but you're showing them all your junk anyways so I didn't think it was that big of a deal. She at least turned the other way and she's being efficient. Everything looks clean, and I actually really appreciated that the esthetician cleaned the table while I was in the room getting dressed.

I got the Super Pass membership which is $28 a month for a brazilian, and if you get waxed regularly I think it's worth it. Most places I've been to will only give you a wax under $40 if you've gone multiple times. The receptionist said something like as long as you try to go every 3-4 weeks, they won't screw you over or something? I don't remember. Anyways to cancel the membership all you need to do is give them written notice 30 days in advance. I don't think the super pass membership is advertised on the website, so if you go to the website and look at the deals, don't be fooled by the club 30 pass, which is really designed for people who wax every hair off their bodies. Definitely talk to them in person about what deal will be best for you if you decide to stay with them. —ymdean


2009-12-13 14:13:15   I would recommend this place to my friends without hesitation. Ok, it's not Bliss Spa, but they are efficient and very affordable at $28 a month for a thorough "box waxing." Went today for the first time and got my membership. For a brazilian and brow wax I was in and out in about 35 minutes and she did tweeze strays—pretty remarkable. With the inital brow wax being free and my membership it was $28 for all that. Impressive! Also a huge fan of the dry waxing — much less painful, I don't know why more places don't use this kind of wax. It also doesn't pull up your skin like the wax they use strips on, only the hairs. —soledad101


2009-12-17 22:56:00   This place does a good job for the price that you pay. My membership is under $25 a month, can't really beat that price anywhere that I know of for the quality of service you get here. Like salons of any other type, your experience will depend on the people you get. Some of the people at the counter here are fake and can come off as pretty rude, but other people are really friendly and helpful. I have had several of their estheticians and some are better, quicker, cleaner than others. It's a dice you have to roll unless you want to go somewhere with one esthetician like A Plus Image. Sure it's a franchise (and looks/feels like one) but this place is much cheaper and does a better job than Smooth As Silk, and they use hard wax instead of the more painful soft wax. They also sell products that are expensive but worth the money because they work, especially the serum that I'd recommend to anyone whether or not you wax here. —SRB


2010-02-07 21:41:01   Traumatic! That was my experience. I got a brazilian and full leg wax from Sabrina.

The brazilian was horrible! When she tried to take the wax off, she had a really hard time, so what with more skilled waxers is a quick rip, from her was a series of five yanks. It was much more painful and scary this way. Every time she went to remove the wax, I was so scared of how it was going to go that I was actually shaking. Then, each time, she would say in a cold, cold voice, "take a minute." In the end, I told her to just stop, and actually walked out with a chunk of wax stuck to my hair (that was fun to deal with later) because I had had enough and was scared of more pain.

After that, I did have her finish my legs - I was there anyways, and wanted to get the job done. She was sharp in her demeanor with me, and never apologetic for her terrorizing me with the brazilian.

The leg job was ok, but I was surprised because the hard wax I have used in the past is completely thorough. This stuff they call hard wax is not, so she had to run over each strip at least three times to get everything. And, of course, in the end didn't. But that, at least, is normal. However, she didn't get all of the wax off so I left with all of these dark blue blotches on my legs, and had to deal with it all when I got home.

Brazilians are for professionals, which Sabrina in my experience is not. Not in her waxing technique or her people skills. Ladies - don't do it to yourselves - steer clear!!! —SpringRose


2010-03-08 14:07:42   I have absolutely no idea what the last person who commented is talking about. I just went to european wax center and had the BEST experience ever. And I can't believe I almost let the last comment stop me from going.
I've been getting brazilian waxes for almost 4 years now. Never before have I done hard wax. So granted I was a little nervous. The front staff was super friendly and reassuring and my esthetician Maricela (i hope i spelled her name correctly) was WONDERFUL! I will never get waxed anywhere else again.
The prices are ridiculously affordable. This was another reason I hesitated, I figured for that cheap they can't be that good. But I'm glad I at least tried it.
Usually after the the hot wax with the strip, I'm red and swollen and sticky! I know it depends on everyone's pain tolerance and maybe I'm more used to pain since I've been getting waxed for 4 years, so getting waxed today did hurt but barely anything compared to what I'm used to. And lets remember they are ripping hair out of your body so it has to hurt a little. Plus I wasn't left sticky, I wasn't swollen or hurting afterwards. It was great.
I'd definitely recommend at least trying it out. They do give you 1/2 off if it's your first try which also helped me take that risk of going there. I don't usually leave comments because I never think it's worth it but this place is worth it, especially because I read that last comment before going there and I think she was wrong and unfair.


2010-05-18 12:56:15   This was my very first Brazilian wax EVER! and Sabrina made the entire experience very comfortable. She understood I was nervous and was very friendly and helpful. I 100% recommend this place. I am officially a loyal customer. —HoneyB


2010-05-19 19:57:39   I decided to try this place for a free bikini line wax. The ladies were very professional and very friendly. Jessica was the receptionist and Melissa did the waxing. It was painless and the facility was very clean. The wax they use did not stick to the skin, they made sure to get any strays hairs not removed with waxing. Not pressured to buy a membership. —ElizabethBarthel


2010-05-29 09:54:44   The staff was friendly and nice; however, the job performed was lacking. I received an eye brow waxing which I had to get redone a week later because my shape was not right and there was a significant amount of growth in a week where as normally I am good for 4 weeks. They also use hard wax which is a body wax and is not recommended for the face and I had a severe reaction. I'll stick with Benefit in Arden from now on. So much for getting a quick brow wax on a Friday when I am pressed for time. —dimes


2010-07-14 10:55:14   I just had a full leg wax and this was my first time with the hard wax method. I have been waxing since I was about 10 years old and this was way less painful then the hot wax method. I am middle eastern and have coarse thick leg hair and it worked great for me. No broken or missed hairs. I found the service professional and efficient. I was never asked or told about any membership deals. I was especially pleased at how easily they handled the fact that I am pregnant and therefore unable to lay easily on my back or stomach, Melissa was very accommodating and worked with me to find workable positions to make sure we got every spot on my legs. I am definitely going back. —Zeeba


2010-07-27 11:51:11   I have been here several times, and have never had a bad experience. All of the girls are good but Maricela is great. She explains what she does before she does it so there are no surprises, then gets every hair you want off, and makes it so painless. Very friendly and would recommend. —ChardeIrby


2010-08-14 13:37:24   I used the Green Machine coupon to get a free bikini wax and it was okay. The women at the front desk seemed annoyed that I wasn't a fully paying customer. The wax was pretty good though also really quick. I realized later in the day that she had removed the very top layer of my skin on one side, which I don't often have happen with waxing. It's not terribly expensive, so I guess you get what you pay for. —Ratatat


2010-08-26 12:56:47   INSIDE the WAXING ROOM: I highly recommend Maricela for Bikini Waxing. It was my first time getting a bikini wax ever and she was especially friendly and good at calming my nerves. She explained everything about the procedure and left no surprises, which I really appreciated. She also explained to me afterwards how to properly take care of my newly bare skin. I can't believe how relatively painless my first Brazilian wax was! I would definitely come back for Maricela to do other waxing services for me. In terms of service in the waxing room, you get better than you pay for.

I have also had Rachel do a Full Bikini Wax for me. She is very pleasant to talk to and easy to be around, but I felt like she rushed me. She tried removing the wax before it had set in (to the point where I could see the wax still sticking to her wooden stick). I was a bit surprised my Brazilian Bikini Wax was LESS painful than this Full Bikini Wax (which removes less hair than the Brazilian). In addition to that, Rachel didn't do a thorough job removing all the leftover wax so I felt as if my butt was glued together for awhile. —MooMoo28


2010-08-26 12:58:14   OUTSIDE the WAXING ROOM: If you want any kind of discount that you are PROMISED as a customer (see their website), COME ALREADY KNOWING about it. They did not tell me about the free wax for first time customers and I felt pretty cheated.

Also, don't expect any sophistication or courtesy from the receptionist. The receptionist I spoke to on the phone, Jackie, knew very little about her own company's online system, didn't even input my information correctly over the phone, and then just kept making excuses about the underdeveloped online booking system, unimplemented platinum rewards system, her "computer that keeps freaking out," and the malfunctioning phones at the front desk. (These are just a few of the excuses I can remember off the top of my head.)

Even worse, my friends were in the lobby when I was on the phone and they told me that Jackie had the audacity to talk smack about me to another employee after we hung up! Here's what I found even more suspicious. I tried booking an appointment online but it didn't work, so I called back Jackie and she told me she made my appointment for me around 11 (and sure enough, I checked my account online and it said my appointment was at 11:15am). But when I went in for my appointment, it turns out Jackie had made my appointment for 10:45am. I don't know how my appointment could have changed when I had not touched my account since I made the appointment and Jackie told me specifically over the phone that she had made it for 11, but the kind of service and competence from Jackie the receptionist speaks for itself.

On top of that, the manager, Jessica, in front of my friends approved of the way Jackie handled me as the customer but told me during my appointment that her behavior was "inappropriate." It's no wonder the customer service does not improve if the manager does nothing to change it.

If asking questions about promotions that are BLATANTLY advertised on European Wax Center's website is such a crime, and if the manager herself is vague about standards of customer service, I can't say much else about their customer service outside of the waxing room other than their rudeness is uncalled for. —MooMoo28


2010-10-26 11:00:53   Awful. Car got towed from the parking spaces behind the building during my wax - my fault, I just didn't see the signs saying they were private. Asked the receptonist to have the owner contact me, as the cost ($225) to retrieve my car was outrageous and I thought they should know that the firm they've hired is charging outrageous fees. She promised a call........never got one.

The wax job was so-so.

The "membership" vibe rubs me the wrong way. Really cheesey, in my opinion.

SPA CENTRAL is far superior. Less cheese, more "chill". So, that's my take. —browneyedblues


2010-12-11 16:26:37   I have been here on two different occasions and was fully satisfied both times! I went to Sabrina the first time for a full bikini and lower leg wax. She was professional and did a good job. But during my second visit I went to Rachel who was easier to talk to and faster/more thorough. The rooms are clean and the staff is professional and cordial. The free wax special is great and affordable.
I highly recommend this place and will be going back! —Tier


2010-12-16 12:50:34   I just found out that Natalia is no longer working here due to poor ergonomics. I was really disappointed. I bought multi-use passes here after a wonderful experience with her, and now I definitely feel stuck. When I went in yesterday for my appointment, they had moved my 6:15 with Natalia to a 6:30 with Maricela and didn't tell me. It took Maricela much longer than Natalia and the work was, in my opinion, sub-par. On the lower legs: When I left, my legs were red, swollen and stinging for over an hour. She left stray hairs all over the place, and this morning I noticed tons of stubble - it looks like many of the hairs were broken off instead of removed. Some areas on my legs are still pink and sore now, 18 hours later. Underarms: Overall not too bad, though I found lots of stray hairs this morning. Without Natalia, this place definitely is not the same!! —MeganCleary


2011-01-29 14:14:41   I went in recently to get my eyebrows waxed and will never know how good the quality of work here is. The reason being very bad customer service. Probably the worst customer service experience I've ever had. I didn't have an appointment but saw a sign saying that walk-ins were welcome so I decided to drop by in the early afternoon. Upon walking in, I saw the receptionist and another employee at the front counter. Neither of them greeted me when I walked in. I walked up to the front counter and stood there for about a minute before being addressed by the receptionist. Her first words to me were "Hold on one sec," with her finger raised at me and not even looking in my direction. After she finished talking to her co-worker about things that I'm pretty sure were not related to work, she finally asked me what I needed. I told her I wanted an eyebrow wax and she told me she only had an opening at 1:45 but I was not able to make it because I had work at 2. When I told her this, she told me to come back after work since they do not close until 8. I agreed to this and mentioned that I would not be done from work until 6:30, at which point she told me that her only available appointment that evening would be 5:45. Why would she tell me that I could come back after work because they're open til 8, yet tell me that she only had one opening at 5:45?? I told her that I would not be able to make it at that time and she commented that they were open the next day so maybe I should try then. I walked out and will never be going back. I can't say that this business does poor quality work because I was not able to experience it, but with that kind of customer service I don't think I would want to anyways. —HeartAlong


2011-03-15 20:15:28   I went to Maricela today, and it was AMAZING. I have never posted anything on Daviswiki, but this was enough to make me create an account and write a comment. I read through these reviews and there was a lot of mixed emotion about this place, so I was really hesitant to try it. But my friend recommended Maricela, and I trusted her, so I went, and it was so great. I got a brazillian, and she was fast, painless, professional, and she made me feel very comfortable. This was the best waxing I've EVER had. I recommend her a million times. I don't know about the other ladies, but Maricela was so good. Ask for her! And for $19.50 for my first time there, it was even better. I HIGHLY RECOMMEND MARICELA!! —TAT


2011-04-11 18:51:23   I had a bad experience here. The girl who waxed me was obviously new, and it was more painful than necessary, as well as awkward because she wouldn't talk to me. I highly recommend Smooth As Silk on D street, she's great. —WhitneyMarie


2011-06-06 06:54:41   The receptionists are kind of rude.. but I've had Melissa and Maricela for Brazilian waxes and they are great! —Lisaaa


2011-10-02 12:45:34   Have been coming here for 2 years. Have never had a problem with the receptionists. They used to keep promoting the membership, but they stopped after a while. They started promoting their products more instead. You can simply turn them down nicely with a "no, thank you" and they leave you alone. I don't understand why so many people complain about this. I've met most of the waxers, and they've all done a good job. Usually get a brazilian but i did my eyebrows once (which turned out great btw). Only had 1 not-so-good brazilian out of the many times i've been here (she'd waxed me before and after with no problem, so it was probably just a fluke or a bad day). From what I've sen there so far, I believe most of their customers are satisfied with their services but just don't write about it here, so people just see the complaints. Their facilities are clean, you get a private room, and the waxing process is not nearly as painful as regular waxing. Don't know what kind of wax it is, but I like it. —vk


2011-10-05 13:28:11   This place is the bomb dot com. I don't understand why anyone would talk negatively about Sabrina. I've been going to her since they opened and she is by far the most professional person they have there. You're not there to fall in love, just to get a job done, and that's reflected in the price. Deal! —YesItsMe

The ladies here are always super professional and offer wonderful customer service. I came in a few months ago with a free eyebrow wax coupon and the lady who assisted me did a fantastic job. I came back last week to get my eyebrows done again and was impressed. She did them exactly as I asked. The place is very clean and the wax is great- less painful than other types that I have tried. I highly recommend it to both men and women.


2012-03-20 14:02:11   I had a great experience. Front desk staff was friendly, I didn't have to wait, and my wax came out perfect. I had Rachel for Brazilian and I will be back. It was the least painful Brazilian I have had and she got everything without needing to pluck strays. She was also really nice about accommodating me since I am quite pregnant. —Kristin


2012-04-03 10:35:35   My experience here was great. When it comes to getting my hairs pulled out en masse, I'm just not the stoic badass I wish I was; but Jasmin took her time, explained every step, gave me as many breathers as I needed, and still managed to do a thorough and fantastic job. She was patient and personable and responsive.

I went to my appointment a bit defensively, since the other reviewers talk about being barraged with sales pitches for subscriptions or packages. But absolutely nobody pressured me to buy a package or subscription. Nor was I pressured about products. And my first-time customer discount was added immediately. My appointment was low stress, the results are great, and I'll go back. —spulford


2012-05-11 19:40:13   Got my first brazilian here! ANGEL was wonderful, super friendly and communicative about what she was doing. Really knows how to take care of her clients! —kg18


2012-06-13 18:30:42   Today I had a second bad experience with this business. The last time I went I was left with little burn marks on my upper lip. Today, a whole layer of skin on my eyebrow was ripped off and has left me with a large, painful burn. Some of the more established waxers seem to get a lot of raves on here, but be very careful if you get placed with one of the newer girls. —ASeward


2012-07-01 17:20:37   I keep meaning to leave a comment here but always forget to. Of course, the allure of being hair-free down there is what drew me to come to this place - and also, because my friend [who was a regular until she moved to Colorado] told me that I absolutely must try getting a Brazilian wax. So I did. And it was awesome.

I had Sabrina and she's super easy to talk to. My first time, I was really nervous, and she catered to me and took the whole process slow and was very gentle. After that, I didn't go for a few months due to laziness, but I ended up going back and have been going every month since. =) It's even better that she's a Firefly fan! We get along swell, and she's good at her job. It gets easier and easier the more you go in, too, so if you do plan on getting a Brazilian, try to keep it up! It'll only make it more comfortable for you in the long run.

About the complaints...she "traumatized" you with a Brazilian? What? I'm pretty sure getting waxed is a voluntary procedure...

Also, my friend saw Angel for the first time last month and absolutely loved her as well! —HannahFolkes


2012-12-30 21:37:03   This place is amazing. The front desk staff is amazing and every waxer I have had has been great. I do find it super annoying that their prices are not listed online so I brought home a brochure and this is what I found: Eyebrow 16$, Lip 9$, Bikini Line 28$, Bikini Full 35$, Brazilian 42$, Lower Leg 32$, Full Leg 60$... and they have a great deal for your first time! Free Eyebrow or 50% off Bikini! I go back every month and I even got one of their wax passes! All I had to do was bring my Student ID and I got 4 services for the price of 3! Definitely worth every penny. —AlexLN


2013-02-13 15:19:55   I'm European and the place or the products don't have the European touch at all, except for the name. Price: reasonable.
What has me go "hmm...": Forget having a SPA experience. This is not a SPA. It is a CENTER, and it feels like a factory and a clinic, which seems to be the definition by which Wikipedia also goes by. Don't be late or your appointment is canceled. Depending on time at which you show up, the reception is understaffed, the phone rings all the time and the receptionist (one at that time) is obviously overwhelmed. Fast speech. Out as soon as you're in, which is great cause you don't waste time if that's what you're into. Didn't find the music and surroundings relaxing, but this is a matter of personal taste. —DavisSite


2013-06-11 19:17:02   Alexa and Lindsay are wonderful. So friendly and very gentle. —AmandaC

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