Hanlees Nissan

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Location 5009 Chiles Road, east of Mace Boulevard
Sales Hours Monday - Saturday: 9:00 AM - 8:00 PM, Sunday: 10:00 AM - 7:00 PM
Service Hours Monday - Friday: 7:30 AM - 5:30 PM
Parts Hours Monday - Friday: 7:30 AM - 5:30 PM
Phone (530) 231-3000
Website [WWW]http://www.hanleesdavisnissan.com
[WWW]http://www.hanlees.net

Hanlees Nissan is a car dealership that has new Nissan vehicles and a variety of pre-owned cars, trucks, and SUV's. It's been relocated from the old Ford building to its own building on 5009 Chiles Road, right next to the new Hanlees Chevrolet dealership. It has an on-site Nissan service center and parts store.

Comments about the former and current locations also can be found on the Hanlees Ford - Nissan page.

Hanlees Auto Group is headquartered in Davis and also has dealerships throughout Northern California.

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2008-08-25 16:29:16   What a nice and clean dealership...I walked over to look at it while my car was being repaired at the Chevy store.....Its nice to know there are dealers who really care... —PBarringer


2010-02-24 13:24:12   The new service manager Joe is very honest and easy to work with. There has been no Ford dealership in Davis for some time now so the Ford postings here seem irrelevent. There is a shop at the old Ford location called Davis Auto Care and they do great work. Joe is honest and will always show you the part if something is needed beyond the regular servicing. —geraldquinlan


2012-11-27 16:29:20   First, before I describe my terrible experiences at Hanlees Nissan Davis, I would like to state that I will never spend another penny there and I would strongly recommend against anyone else spending any money at Hanlees Nissan in Davis.

I own a Nissan Frontier and have taken my truck for repairs to Hanlees Nissan in Davis twice over the past 4 years. My first experience, around 2009, was average. However, my second experience, a couple years later was significantly different, in a very negative way. I am not sure if there has been a change in management or what exactly, but I would forbid against going to Hanlees Nissan in Davis for any reason. Let me describe to you my experience:

The timing chain in my car broke and the service manager at Hanlees Nissan was adamant that the engine was damaged from this incident without even looking at the car. The options that the service manager presented to me were: (1) take the risk the engine was not damaged and change the timing belt for $1200. If the engine had been damaged, this would be a waste of $1200 and the engine block would still need to be replaced. Or, (2) take the safer but far more expensive approach and replace the entire engine block for $7500. With severe pressure from the service manager, I decided to replace the entire engine block in my truck for $7500. I picked up my truck and everything seemed to be working fine at this point.

Not too long after having the entire engine replaced in my car at Hanlees Nissan, my car was due to be smogged. My car failed the smog due to the engine ignition timing being off by 10 degrees. Apparently, the timing being off this far on an engine is extremely detrimental to the engine. After finding out this information, I went back to Hanlees Nissan and explained to them the problem. They claimed that they had timed the ignition when they installed the engine and that the engine ignition timing failure was not their fault. However, Hanlees Nissan had no written proof that the engine ignition was ever timed; therefore, I am fairly certain that the engine was indeed never timed and Hanlees Nissan was trying to get out of doing the morally right thing.

Instead, the service manager offered to take a look at my truck for $99, and then adjust the timing for an additional $50 to $100 on top of that. Instead, I went to a different reputable autoshop in Davis and had the work done for $47.99. —DanErikson


2012-11-27 16:38:03   Also, in addition to my previous comment regarding the poor service at Hanlees Nissan in Davis, I would also like to point out that the Better Buisiness Bureau gave Hanless Nissan in Davis an F rating (on a scale from A+ to F). This clearly describes their poor commitment to their customers. —DanErikson


2012-11-27 16:42:08   Here is the link to the Better Business Bureau's website that gives Hanlees Nissan in Davis an F rating:

[WWW]http://www.bbb.org/northeast-california/business-reviews/auto-dealers-new-cars/hanleys-chevrolet-toyota-in-davis-ca-22000178DanErikson


2013-01-28 12:02:33   A few months ago, I bought a 2011 Rogue with approximately 30,000 miles on it from these jokers. The sales experience was smooth, easy, and relatively pleasant ... but after that, things went downhill fast.

First, there was less than one gallon of gas in the car, which we didn't realize until after we signed the papers. Guess what? Service was closed - they couldn't gas it up for us. We live in Sacramento, so this wasn't enough to get over the causeway. I'm glad I noticed or that would have been a biiiig problem. As it was, I paid to fill it up, that's fine.

There was one key available and Hanlees didn't have a key machine to get a new one, so they wanted me to come back to get it. I live 20 miles away but they wanted me to drive the 40 mile roundtrip for a key at some future date. Sue, the manager, claimed she'd call me when it was in. I never got a call. I sent a fax, a letter, and 3 emails - all without hearing back.

A local repairman and friend takes a look at the car 2 days after I buy it and tells me it's woefully out of alignment, badly needs a tuneup, and is low on oil. Wonderful. At least the brake pads were in relatively good shape, although they weren't new.

A week after buying the car, I get a call from Nissan USA's customer satisfaction department asking how things went. I tell them the truth: that there was no manual included, just one key, the ipod cable - which I was told was in the glove comparment - was missing. A new one of those is $80 online!

The Nissan USA guy said these were serious issues, that Hanlees was required to give 2 keys and a manual minimum with Nissan "certified" vehicles. He claimed he'd deal with it. I never heard back from Hanlees, although the guy from Nissan USA called me back to tell me that he had communicated with the dealership and told them they needed to take care of these issues ASAP.

Finally, I decided just to show up on my way back from the Bay Area one day to get the key and the other things they had promised to give "at a later date." I get there and have to stand outside the manager's office for 17 minutes - I checked my watch - while she talked on the phone ... and it was a personal call, nothing whatsoever to do with dealership business from the side of it I hard. Lots of talk about what they had for lunch, weekend plans.

1 hour and 45 minutes after walking in the door, I had the manual, the second key, and the plastic cover for the rear seat hinge - which had been missing, and which caused my 4 yr old child to get a foot stuck.

I started to drive away ... and realized that even though they had promised the ipod cable was hooked up, it was missing. Drove back. 30 minutes later I had the cable - apparently it was lost in the Indiana Jones warehouse and it took 3 staffers a half hour to find a single cable.

The incompetence and rudeness were staggering.

But that's nothing.

I took it to a body shop 2 weeks ago for a small scratch that someone made in a parking lot. Luckily the person who bumped me paid for it. While I was there, the body shop guy took a panel off and showed me lots and lots of damage from at least one previous accident - bent flanges and mounts under a rear light, frame damage, broken clips that were to hold on the bumper, and some very messy repairs. None of this had been disclosed by the dealer at the time of sale.

So make your own decision: if you're alright with this kind of treatment, feel free to buy a car from Hanlees Nissan. I should have stuck with Volkswagen - I would have paid more for a similar car, but at least I'd have amazing service. At any VW dealership - especially Niello, which I bought my previous car from - all of these things would have been delivered to my house the day after the sale if they hadn't been available at the time I drove off. And they'd never NOT gas up the car.

Buyer beware! —JLT


2013-11-20 23:50:29   worst experience ever! very rude behavior. they didn't want to answer any of your question. seems like they don't want to sell any car. trashy place. cigarette smell all over the place. totally unprofessional sales persons. decided not to buy car from there. —mikesmith

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