Recent Changes for "Help Computer Services" - Davis Wiki

Help Computer Services

NickSchmalenberger — 2009-09-24 19:53:24

Revert to version 50.

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 1:	Line 1:
- #redirect Cybersheild	+ [[Include(Departed Business)]] + + \|\|<bgcolor='#E0E0FF'>'''Location'''\|\| + \|\|227 ["E Street"] Suite 3 (Between ["Chipotle"] and ["Peet's Coffee"])\|\| + \|\|<bgcolor='#E0E0FF'>'''Hours'''\|\| + \|\|9 a.m.-5 p.m. Mon. - Fri.\|\| + \|\|10 a.m.-2 p.m. Sat.\|\| + \|\|<bgcolor='#E0E0FF'>'''Phone'''\|\| + \|\|(530)297-7922\|\| + \|\|<bgcolor='#E0E0FF'>'''Website'''\|\| + \|\|[http://www.helpcomputerservices.net]\|\| + \|\|<bgcolor='#E0E0FF'>'''Established'''\|\| + \|\|2005\|\| + \|\|<bgcolor='#E0E0FF'>'''Rates'''\|\| + \|\|Diagnostic/Minimum Fee: $35\|\| + \|\|Software Repairs: $60/hr.\|\| + \|\|Hardware Repairs: $75/hr.\|\| + \|\|Data Recovery (From damaged Hard Drive): $100/hr. No charge if data is unrecoverable.\|\| + + + + Work pro-rated by hour, minimum one hour. + Replaced ["EP Copier"] in 2005. + + ["Local computer tech help"] - computer repair, installation, and training. On-site service available. + + [[Comments]] + ------ + ''2006-11-26 13:47:40'' [[nbsp]] These guys ROCK. Extremely friendly, helpful, don't talk down to you if you're not a techie, and VERY FAST turnaround time. I have had bad experiences at other Davis computer repair places and won't go anywhere else now. --["BugGrrl"] + ------ + ''2008-03-12 18:50:31'' [[nbsp]] Awesome service. If you need a DC jack repaired for a laptop, its going to run you around $250. They are fast and make sure it works before you leave the store. If you still have a problem, you can bring it in again and they'll look at it free of charge. --["Users/imyonlyfriend"] + ------ + ''2008-10-30 12:46:28'' [[nbsp]] I hate to break the good trend that the comments have been making, however, I do have a gripe with these guys.. + + Earlier this month I brought my laptop to the Help Computer Services, since I was unable to use it to connect to internet at my new place after moving. At the time I knew nothing about internet configuration, which is what I needed to do... + + The guys in the shop took in my laptop and a few days later tested it. It connected to the internet upon booting up without any problems (hence, according to them problem was solved and I got charged a $35 diagnostic fee). I understand that diagnostic fee has to be there in order to allow them to get paid for figuring out what the problem is and getting some idea of how to fix it.. However, they found nothing wrong with my laptop and yet took the fee, for basically doing nothing (one of the guys did tell me that having Limewire is bad, but seeing I couldn't connect to the internet anyway, it wasn't really a problem for me). + + Their further suggestion was that I request them to come out to my house ($20 house-call fee plus $60/hour for software repair work).. + Of course I declined and furthermore decided to never come there again and refer to the internet (at work) on how to configure my internet connection and solve the issue. + + All in all I could've ended up paying over $100 for something that took me fifteen minutes to do... + + --["Users/LinaPlanuty"] + + Help Computer Services charges a minimum of $35 to look at the computer. This is our minimum fee for time spent, as was explained when the computer was checked in. We preformed a full diagnostic on the computer in order to determine the source of the problem. It was found that the computer was fully functional and therefore the problem must exist locally; in the customer's home. Also, I recall this specific computer; it had multiple virus infections which we recommended be addressed (Which the owner declined). We regret that you feel over-charged, but in order to do any further work, we would have to be at the source of the problem and we are pleased that you were able to fix the issue yourself. --["Users/masonmurray"] + ------ + ''2008-12-04 01:16:30'' [[nbsp]] definitely one of the worst experience i've ever had...it took those guys over 5 weeks to fix my labtop's problem...i'm not a computer expert so i don't really know how bad the problem was...but 5 weeks is just rediculous...the guy who works there is nice, but the way they do business sucks...one of the biggest problem i have against them is that they would fix something else on my laptop without asking me first...and they expected me to pay the full price on the day i picked up my laptop...so, after all this, i ended up paying over $300 for the problem...i could have gotten a brand new laptop for $375 on black friday....in my case, their service wasn't that cheap, their customer service was horrible, and their speed was really really really slow...if i could choose again, i would have gone to fry's...good luck to you all, i hope you will have a much better experience than mine... --["Users/doc"] + + We regret how long the repairs for your computer took, but we can not fix the computers without the correct parts. We hold a small stock of parts on hand and order more on demand in order to keep our prices competitive. If we were to hold a larger stock, we would need to charge much more on all repairs. As for the lack of communication, I would like to personally apologize as we were experiencing an employee rollover at that time, and there should be no further problems. --["Users/masonmurray"] + ------ + ''2009-04-06 17:41:32'' [[nbsp]] Nice to see that you guys keep track of the comments and respond to them.. + So, I have decided not to come here again to fix my computer (see my gripe above), however, at the same time I figured maybe it was just my case that was too tricky and maybe my friends will be more lucky. I have recommended the place before to many of my friends and two of them have had several encounters with this shop. + The first one was good for both of them (about a year and a half ago for one and maybe a year for another), however, all of the following visits with different issues didn't go so well. + My 87 yo friend had to bring in her old desktop to have it backed up and wiped (it got backed up, but still contained all the info when she brought it home), her laptop needed to have Windows XP reinstalled and then when she picked it up, the guys forgot to give her back her power cord... (I am sure you guys will remember her). + Now these things might seem minor and rather sloppy, but in this economy you shouldn't be sloppy if you want to continue with business as usual. + Low rates don't matter if the service sucks... + My other friend will be able to tell her own story herself when she finally gets her laptop back out of the shop... --["Users/LinaPlanuty"] + --------- + + ------ + ''2009-05-04 08:35:59'' [[nbsp]] These guys are completely hopeless. Don't bring your computer to this place! They will keep it forever, won't repair it, but still charge for (yeah for what?) + + + I'm a professor at UC Davis, and my girlfriend went to Help in order to fix one of her laptop fans that seemed to be malfunctioning. After a couple of days, Help said that they've diagnosed the problem: "The fan is malfunctioning [duh!], that will be $35 please". They also suggested to fix it by ordering a new fan from HP. It would probably take one week, or two weeks tops. After three-four weeks we still hadn't heard a thing. She started emailing, and they didn't reply (what kind of business doesn't reply to emails from customers??). Then she would go to the actual store and every time they would say "it will be here any day". After several more visits she had to nag for them to contact their supplier to see what on earth was going on. After eight weeks, numerous emails (without reply), numerous phone calls, and at least five visits to the store, they concluded that their supplier was out of fans and things could take three more months. They also refused to refund the $35. + + Instead we went to ["Real Computers"] the guy there said that a part of the fan was a bit bent, but otherwise it was totally fine. He bent it back and fixed the computer within hours. + + '''In summary: The crooks at Help Computer charged $35 to MISDIAGNOSE the problem with the computer, claim we needed a new expensive fan (which we didn't), kept the computer four two months without fixing it, and then refused a refund. Is this even legal??? + + DONT GO HERE!!!''' --["Users/pontus"] + ------ + ''2009-05-04 19:34:17'' [[nbsp]] I used to work at help computers for a very short time. I do not wish to have any tension with this establishment. Its a good repair shop. --["Users/RealComputers"] + ------ + ''2009-06-25 16:37:49'' [[nbsp]] After taking my computer to another repair person in town who re-installed my Vista, which did not fix ANY of the problems I reported to him, I was very dismayed at having spent $100 for a reinstallation I didn't need. I brought my computer to Help this morning and the guy there figured out in 30 seconds that it was a malfunctioning MOUSE that was causing all my problems. He didn't charge me a dime and a $30 mouse later, I'm back in business. Now I just have to spend the weekend reinstalling all the software that it turns out I didn't need taken off after all. :/ + --["Users/NotSure"]

Help Computer Services

RealComputers — 2009-09-24 19:35:50

Renamed to "Cybersheild"

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 1:	Line 1:
- [[Include(Departed Business)]] - - \|\|<bgcolor='#E0E0FF'>'''Location'''\|\| - \|\|227 ["E Street"] Suite 3 (Between ["Chipotle"] and ["Peet's Coffee"])\|\| - \|\|<bgcolor='#E0E0FF'>'''Hours'''\|\| - \|\|9 a.m.-5 p.m. Mon. - Fri.\|\| - \|\|10 a.m.-2 p.m. Sat.\|\| - \|\|<bgcolor='#E0E0FF'>'''Phone'''\|\| - \|\|(530)297-7922\|\| - \|\|<bgcolor='#E0E0FF'>'''Website'''\|\| - \|\|[http://www.helpcomputerservices.net]\|\| - \|\|<bgcolor='#E0E0FF'>'''Established'''\|\| - \|\|2005\|\| - \|\|<bgcolor='#E0E0FF'>'''Rates'''\|\| - \|\|Diagnostic/Minimum Fee: $35\|\| - \|\|Software Repairs: $60/hr.\|\| - \|\|Hardware Repairs: $75/hr.\|\| - \|\|Data Recovery (From damaged Hard Drive): $100/hr. No charge if data is unrecoverable.\|\| - - - - Work pro-rated by hour, minimum one hour. - Replaced ["EP Copier"] in 2005. - - ["Local computer tech help"] - computer repair, installation, and training. On-site service available. - - [[Comments]] - ------ - ''2006-11-26 13:47:40'' [[nbsp]] These guys ROCK. Extremely friendly, helpful, don't talk down to you if you're not a techie, and VERY FAST turnaround time. I have had bad experiences at other Davis computer repair places and won't go anywhere else now. --["BugGrrl"] - ------ - ''2008-03-12 18:50:31'' [[nbsp]] Awesome service. If you need a DC jack repaired for a laptop, its going to run you around $250. They are fast and make sure it works before you leave the store. If you still have a problem, you can bring it in again and they'll look at it free of charge. --["Users/imyonlyfriend"] - ------ - ''2008-10-30 12:46:28'' [[nbsp]] I hate to break the good trend that the comments have been making, however, I do have a gripe with these guys.. - - Earlier this month I brought my laptop to the Help Computer Services, since I was unable to use it to connect to internet at my new place after moving. At the time I knew nothing about internet configuration, which is what I needed to do... - - The guys in the shop took in my laptop and a few days later tested it. It connected to the internet upon booting up without any problems (hence, according to them problem was solved and I got charged a $35 diagnostic fee). I understand that diagnostic fee has to be there in order to allow them to get paid for figuring out what the problem is and getting some idea of how to fix it.. However, they found nothing wrong with my laptop and yet took the fee, for basically doing nothing (one of the guys did tell me that having Limewire is bad, but seeing I couldn't connect to the internet anyway, it wasn't really a problem for me). - - Their further suggestion was that I request them to come out to my house ($20 house-call fee plus $60/hour for software repair work).. - Of course I declined and furthermore decided to never come there again and refer to the internet (at work) on how to configure my internet connection and solve the issue. - - All in all I could've ended up paying over $100 for something that took me fifteen minutes to do... - - --["Users/LinaPlanuty"] - - Help Computer Services charges a minimum of $35 to look at the computer. This is our minimum fee for time spent, as was explained when the computer was checked in. We preformed a full diagnostic on the computer in order to determine the source of the problem. It was found that the computer was fully functional and therefore the problem must exist locally; in the customer's home. Also, I recall this specific computer; it had multiple virus infections which we recommended be addressed (Which the owner declined). We regret that you feel over-charged, but in order to do any further work, we would have to be at the source of the problem and we are pleased that you were able to fix the issue yourself. --["Users/masonmurray"] - ------ - ''2008-12-04 01:16:30'' [[nbsp]] definitely one of the worst experience i've ever had...it took those guys over 5 weeks to fix my labtop's problem...i'm not a computer expert so i don't really know how bad the problem was...but 5 weeks is just rediculous...the guy who works there is nice, but the way they do business sucks...one of the biggest problem i have against them is that they would fix something else on my laptop without asking me first...and they expected me to pay the full price on the day i picked up my laptop...so, after all this, i ended up paying over $300 for the problem...i could have gotten a brand new laptop for $375 on black friday....in my case, their service wasn't that cheap, their customer service was horrible, and their speed was really really really slow...if i could choose again, i would have gone to fry's...good luck to you all, i hope you will have a much better experience than mine... --["Users/doc"] - - We regret how long the repairs for your computer took, but we can not fix the computers without the correct parts. We hold a small stock of parts on hand and order more on demand in order to keep our prices competitive. If we were to hold a larger stock, we would need to charge much more on all repairs. As for the lack of communication, I would like to personally apologize as we were experiencing an employee rollover at that time, and there should be no further problems. --["Users/masonmurray"] - ------ - ''2009-04-06 17:41:32'' [[nbsp]] Nice to see that you guys keep track of the comments and respond to them.. - So, I have decided not to come here again to fix my computer (see my gripe above), however, at the same time I figured maybe it was just my case that was too tricky and maybe my friends will be more lucky. I have recommended the place before to many of my friends and two of them have had several encounters with this shop. - The first one was good for both of them (about a year and a half ago for one and maybe a year for another), however, all of the following visits with different issues didn't go so well. - My 87 yo friend had to bring in her old desktop to have it backed up and wiped (it got backed up, but still contained all the info when she brought it home), her laptop needed to have Windows XP reinstalled and then when she picked it up, the guys forgot to give her back her power cord... (I am sure you guys will remember her). - Now these things might seem minor and rather sloppy, but in this economy you shouldn't be sloppy if you want to continue with business as usual. - Low rates don't matter if the service sucks... - My other friend will be able to tell her own story herself when she finally gets her laptop back out of the shop... --["Users/LinaPlanuty"] - --------- - - ------ - ''2009-05-04 08:35:59'' [[nbsp]] These guys are completely hopeless. Don't bring your computer to this place! They will keep it forever, won't repair it, but still charge for (yeah for what?) - - - I'm a professor at UC Davis, and my girlfriend went to Help in order to fix one of her laptop fans that seemed to be malfunctioning. After a couple of days, Help said that they've diagnosed the problem: "The fan is malfunctioning [duh!], that will be $35 please". They also suggested to fix it by ordering a new fan from HP. It would probably take one week, or two weeks tops. After three-four weeks we still hadn't heard a thing. She started emailing, and they didn't reply (what kind of business doesn't reply to emails from customers??). Then she would go to the actual store and every time they would say "it will be here any day". After several more visits she had to nag for them to contact their supplier to see what on earth was going on. After eight weeks, numerous emails (without reply), numerous phone calls, and at least five visits to the store, they concluded that their supplier was out of fans and things could take three more months. They also refused to refund the $35. - - Instead we went to ["Real Computers"] the guy there said that a part of the fan was a bit bent, but otherwise it was totally fine. He bent it back and fixed the computer within hours. - - '''In summary: The crooks at Help Computer charged $35 to MISDIAGNOSE the problem with the computer, claim we needed a new expensive fan (which we didn't), kept the computer four two months without fixing it, and then refused a refund. Is this even legal??? - - DONT GO HERE!!!''' --["Users/pontus"] - ------ - ''2009-05-04 19:34:17'' [[nbsp]] I used to work at help computers for a very short time. I do not wish to have any tension with this establishment. Its a good repair shop. --["Users/RealComputers"] - ------ - ''2009-06-25 16:37:49'' [[nbsp]] After taking my computer to another repair person in town who re-installed my Vista, which did not fix ANY of the problems I reported to him, I was very dismayed at having spent $100 for a reinstallation I didn't need. I brought my computer to Help this morning and the guy there figured out in 30 seconds that it was a malfunctioning MOUSE that was causing all my problems. He didn't charge me a dime and a $30 mouse later, I'm back in business. Now I just have to spend the weekend reinstalling all the software that it turns out I didn't need taken off after all. :/ - --["Users/NotSure"]	+ #redirect Cybersheild

Help Computer Services

MasonMurray — 2009-08-24 17:39:03

changed owners and name.

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 1:	Line 1:
	+ [[Include(Departed Business)]] +

Help Computer Services

WilliamLewis — 2009-08-21 07:21:38

rm spam

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 75:	Line 75:
- ------ - ''2009-08-21 01:16:11'' [[nbsp]] Greetings, Help Computer Services has gone out of business. Cybershield has taken over the same location in June 2009. We did not take over Help Computer Services or assumed that company. Cybershield has been in business since 2001. We have the following certificates: Microsoft Certified Engineer, Novell, Microsoft Certified Software Advisor, Microsoft Certified Systems Administrator, Microsoft Certified Exchange Administrator, Microsoft Exchange Certified Engineer, Certified Ethical Hacker, MCP NT, FAX, and more. The owner of Help Computer Services was out of state & country for over 8 months, right when the complaints started. We have been honoring old complaints from the previous company Help Computer Services and contacting those with any complaints. - - We are excited to continue working in the Davis community after helping Shawne and Help Computer Services for over 5 years on the network consulting side. I have over 15 years experience and Cybershield has new techs here in Davis and will keep our shop open at later hours to better serve the city of Davis. Over the years of serving the communities from Davis to Vacaville with small business and networking needs, Cybershield happily took the vacant spot left by Help Computer Services. - - As a gesture of good will, in the month of September we will be giving away free RAM until supplies last to anyone that brings in their Microsoft laptops/PCs for either "Maintenance" or a "Security Package". We have RAM in stock and if your computer is compatible, we will freely upgrade your RAM until supplies are depleted. - - Also, very important to know I have personally worked for very dishonest consulting companies in the past. It has been my passion to grow Cybershield into a company of employees that share the same goals in serving the computer and networking needs of the client with honesty and respect. We are here to build a long-term relationship with Davis. - - Cybershield offers monthly maintenance as well without the long-term contracts other service providers have their clients sign. We have experience with the Department of Defense, Governor's Office of Emergency Services, Aerojet, Wells Fargo, Franklin Templeton, First Franklin Financial, VSP, Barclay's Global, Intel, Food Source Grocery stores and many small businesses from Roseville/Rocklin to Vacaville --["Users/Cybershield"]

Help Computer Services

Cybershield — 2009-08-21 00:36:52

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 82:	Line 82:
- Also, very important to know I have personally worked for very dishonest consulting companies in the past. It has been my passion to grow Cybershield into a company of employees that share the same goals in serving the computer and networking needs of the client with honesty and respect. We are here to build a long-term relationship with Davis. --["Users/Cybershield"]	+ Also, very important to know I have personally worked for very dishonest consulting companies in the past. It has been my passion to grow Cybershield into a company of employees that share the same goals in serving the computer and networking needs of the client with honesty and respect. We are here to build a long-term relationship with Davis. + + Cybershield offers monthly maintenance as well without the long-term contracts other service providers have their clients sign. We have experience with the Department of Defense, Governor's Office of Emergency Services, Aerojet, Wells Fargo, Franklin Templeton, First Franklin Financial, VSP, Barclay's Global, Intel, Food Source Grocery stores and many small businesses from Roseville/Rocklin to Vacaville --["Users/Cybershield"]

Help Computer Services

Cybershield — 2009-08-21 00:16:11

Comment added.

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 75:	Line 75:
	+ ------ + ''2009-08-21 01:16:11'' [[nbsp]] Greetings, Help Computer Services has gone out of business. Cybershield has taken over the same location in June 2009. We did not take over Help Computer Services or assumed that company. Cybershield has been in business since 2001. We have the following certificates: Microsoft Certified Engineer, Novell, Microsoft Certified Software Advisor, Microsoft Certified Systems Administrator, Microsoft Certified Exchange Administrator, Microsoft Exchange Certified Engineer, Certified Ethical Hacker, MCP NT, FAX, and more. The owner of Help Computer Services was out of state & country for over 8 months, right when the complaints started. We have been honoring old complaints from the previous company Help Computer Services and contacting those with any complaints. + + We are excited to continue working in the Davis community after helping Shawne and Help Computer Services for over 5 years on the network consulting side. I have over 15 years experience and Cybershield has new techs here in Davis and will keep our shop open at later hours to better serve the city of Davis. Over the years of serving the communities from Davis to Vacaville with small business and networking needs, Cybershield happily took the vacant spot left by Help Computer Services. + + As a gesture of good will, in the month of September we will be giving away free RAM until supplies last to anyone that brings in their Microsoft laptops/PCs for either "Maintenance" or a "Security Package". We have RAM in stock and if your computer is compatible, we will freely upgrade your RAM until supplies are depleted. + + Also, very important to know I have personally worked for very dishonest consulting companies in the past. It has been my passion to grow Cybershield into a company of employees that share the same goals in serving the computer and networking needs of the client with honesty and respect. We are here to build a long-term relationship with Davis. --["Users/Cybershield"]

Help Computer Services

NotSure — 2009-06-25 15:37:49

Comment added.

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 72:	Line 72:
	+ ------ + ''2009-06-25 16:37:49'' [[nbsp]] After taking my computer to another repair person in town who re-installed my Vista, which did not fix ANY of the problems I reported to him, I was very dismayed at having spent $100 for a reinstallation I didn't need. I brought my computer to Help this morning and the guy there figured out in 30 seconds that it was a malfunctioning MOUSE that was causing all my problems. He didn't charge me a dime and a $30 mouse later, I'm back in business. Now I just have to spend the weekend reinstalling all the software that it turns out I didn't need taken off after all. :/ + --["Users/NotSure"]

Help Computer Services

pontus — 2009-05-05 10:48:34

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 67:	Line 67:
- <b>In summary: The incompetent crooks at Help Computer charged $35 to MISDIAGNOSE the problem with the computer, claim we needed a new expensive fan (which we didn't), kept the computer four two months without fixing it, and then refused a refund. Is this even legal???	+ '''In summary: The crooks at Help Computer charged $35 to MISDIAGNOSE the problem with the computer, claim we needed a new expensive fan (which we didn't), kept the computer four two months without fixing it, and then refused a refund. Is this even legal???
Line 69:	Line 69:
- DONT GO HERE!!!</b> --["Users/pontus"]	+ DONT GO HERE!!!''' --["Users/pontus"]

Help Computer Services

MasonMurray — 2009-05-05 08:19:45

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 13:	Line 13:
- \|\|Diagnostic Fee: $35\|\|	+ \|\|Diagnostic/Minimum Fee: $35\|\|
Line 16:	Line 16:
- \|\|Data Recovery (From damaged Hard Drive): $100/hr\|\|	+ \|\|Data Recovery (From damaged Hard Drive): $100/hr. No charge if data is unrecoverable.\|\|

Help Computer Services

RealComputers — 2009-05-05 00:07:23

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 71:	Line 71:
- ''2009-05-04 19:34:17'' [[nbsp]] I used to work at help computers for a very short time and though I may feel some things they do could be done better, they are all and all a good honest computer shop. I do not wish to have any tension with this establishment. Its a good repair shop. --["Users/RealComputers"]	+ ''2009-05-04 19:34:17'' [[nbsp]] I used to work at help computers for a very short time. I do not wish to have any tension with this establishment. Its a good repair shop. --["Users/RealComputers"]

Help Computer Services

RealComputers — 2009-05-05 00:07:05

Revert to version 38 (I think they would prefer it this way).

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 71:	Line 71:
- ''2009-05-04 19:34:17'' [[nbsp]] I used to work at help computers for a very short time. I do not wish to have any tension with this establishment. Its a good repair shop. --["Users/RealComputers"]	+ ''2009-05-04 19:34:17'' [[nbsp]] I used to work at help computers for a very short time and though I may feel some things they do could be done better, they are all and all a good honest computer shop. I do not wish to have any tension with this establishment. Its a good repair shop. --["Users/RealComputers"]

Help Computer Services

RealComputers — 2009-05-04 23:55:44

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 71:	Line 71:
- ''2009-05-04 19:34:17'' [[nbsp]] I used to work at help computers for a very short time and though I may feel some things they do could be done better, they are all and all a good honest computer shop. I do not wish to have any tension with this establishment. Its a good repair shop. --["Users/RealComputers"]	+ ''2009-05-04 19:34:17'' [[nbsp]] I used to work at help computers for a very short time. I do not wish to have any tension with this establishment. Its a good repair shop. --["Users/RealComputers"]

Help Computer Services

RealComputers — 2009-05-04 23:54:55

Revert to version 38 (why is blue dot removing every coment ive made?).

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 58:	Line 58:
- ------ - ''2009-04-24 16:42:58'' [[nbsp]] Now that I dont work there this place is going to go down hill. --["Users/RealComputers"] - ------ - ''2009-05-01 09:07:53'' [[nbsp]] Yesterday I got a call from someone who had a laptop with a noisey fan. She had taken her computer to Help computers and they kept it there for two months and never actually fixed the fan. I asume they had been trying to order the part and that was part of the huge delay. The person who owned the laptop eventually got frustrated and went to pick her laptop up and brought it to ["Real Computers"] instead. I inspected her computer and it turned out the casing around the fan in her computer was just slightly bent, so I bent it back and the problem was immeadiately fixed. Help computers was trying to order a new fan for this laptop for two months, and it didnt even need a new fan. Help computers could have fixed this problem the day the customer brought in her laptop. ( this comment is not intended to offend anyone, its simply what happened )--["Users/RealComputers"] - '''This comment was left by the owner of ["Real Computers"], a rival computer shop. Caveat lector.''' - * Maybe let her leave the comment then...	+
Line 67:	Line 62:
- What the RealComputers guy above writes is true. Here's the story.
Line 71:	Line 65:
- Instead we went to RealComputers. They guy there said that a part of the fan was a bit bent, but otherwise it was totally fine. He bent it back and fixed the computer within hours.	+ Instead we went to ["Real Computers"] the guy there said that a part of the fan was a bit bent, but otherwise it was totally fine. He bent it back and fixed the computer within hours.
Line 76:	Line 70:
	+ ------ + ''2009-05-04 19:34:17'' [[nbsp]] I used to work at help computers for a very short time and though I may feel some things they do could be done better, they are all and all a good honest computer shop. I do not wish to have any tension with this establishment. Its a good repair shop. --["Users/RealComputers"]

Help Computer Services

BlueDot — 2009-05-04 23:34:43

Revert to version 32.

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 58:	Line 58:
-	+ ------ + ''2009-04-24 16:42:58'' [[nbsp]] Now that I dont work there this place is going to go down hill. --["Users/RealComputers"] + ------ + ''2009-05-01 09:07:53'' [[nbsp]] Yesterday I got a call from someone who had a laptop with a noisey fan. She had taken her computer to Help computers and they kept it there for two months and never actually fixed the fan. I asume they had been trying to order the part and that was part of the huge delay. The person who owned the laptop eventually got frustrated and went to pick her laptop up and brought it to ["Real Computers"] instead. I inspected her computer and it turned out the casing around the fan in her computer was just slightly bent, so I bent it back and the problem was immeadiately fixed. Help computers was trying to order a new fan for this laptop for two months, and it didnt even need a new fan. Help computers could have fixed this problem the day the customer brought in her laptop. ( this comment is not intended to offend anyone, its simply what happened )--["Users/RealComputers"] + '''This comment was left by the owner of ["Real Computers"], a rival computer shop. Caveat lector.''' + * Maybe let her leave the comment then...
Line 62:	Line 67:
	+ What the RealComputers guy above writes is true. Here's the story.
Line 65:	Line 71:
- Instead we went to ["Real Computers"] the guy there said that a part of the fan was a bit bent, but otherwise it was totally fine. He bent it back and fixed the computer within hours.	+ Instead we went to RealComputers. They guy there said that a part of the fan was a bit bent, but otherwise it was totally fine. He bent it back and fixed the computer within hours.
Line 70:	Line 76:
- ------ - ''2009-05-04 19:34:17'' [[nbsp]] I used to work at help computers for a very short time and though I may feel some things they do could be done better, they are all and all a good honest computer shop. I do not wish to have any tension with this establishment. Its a good repair shop. --["Users/RealComputers"]

Help Computer Services

RealComputers — 2009-05-04 18:39:21

I am not trying to mess with this establishment.

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 71:	Line 71:
- ''2009-05-04 19:34:17'' [[nbsp]] I used to work at help computers for a very short time and though I may feel some things they do could be done better, they are all and all a good honest computer shop. I do not wish to have any tension with this establishment. --["Users/RealComputers"]	+ ''2009-05-04 19:34:17'' [[nbsp]] I used to work at help computers for a very short time and though I may feel some things they do could be done better, they are all and all a good honest computer shop. I do not wish to have any tension with this establishment. Its a good repair shop. --["Users/RealComputers"]

Help Computer Services

RealComputers — 2009-05-04 18:35:29

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 71:	Line 71:
- ''2009-05-04 19:34:17'' [[nbsp]] I used to work at help computers and though I may feel some things they do could be done better, they are all and all a good honest computer shop. I do not wish to have any tension with this establishment. --["Users/RealComputers"]	+ ''2009-05-04 19:34:17'' [[nbsp]] I used to work at help computers for a very short time and though I may feel some things they do could be done better, they are all and all a good honest computer shop. I do not wish to have any tension with this establishment. --["Users/RealComputers"]

Help Computer Services

RealComputers — 2009-05-04 18:34:17

Comment added.

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 70:	Line 70:
	+ ------ + ''2009-05-04 19:34:17'' [[nbsp]] I used to work at help computers and though I may feel some things they do could be done better, they are all and all a good honest computer shop. I do not wish to have any tension with this establishment. --["Users/RealComputers"]

Help Computer Services

RealComputers — 2009-05-04 17:59:34

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 65:	Line 65:
- Instead we went to ["Real Computers"] they guy there said that a part of the fan was a bit bent, but otherwise it was totally fine. He bent it back and fixed the computer within hours.	+ Instead we went to ["Real Computers"] the guy there said that a part of the fan was a bit bent, but otherwise it was totally fine. He bent it back and fixed the computer within hours.

Help Computer Services

RealComputers — 2009-05-04 17:57:55

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 65:	Line 65:
- Instead we went to RealComputers. They guy there said that a part of the fan was a bit bent, but otherwise it was totally fine. He bent it back and fixed the computer within hours.	+ Instead we went to ["Real Computers"] they guy there said that a part of the fan was a bit bent, but otherwise it was totally fine. He bent it back and fixed the computer within hours.

Help Computer Services

RealComputers — 2009-05-04 17:54:06

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 58:	Line 58:
- ------ - ''2009-04-24 16:42:58'' [[nbsp]] Now that I dont work there this place is going to go down hill. --["Users/RealComputers"] - ------ - ''2009-05-01 09:07:53'' [[nbsp]] Yesterday I got a call from someone who had a laptop with a noisey fan. She had taken her computer to Help computers and they kept it there for two months and never actually fixed the fan. I asume they had been trying to order the part and that was part of the huge delay. The person who owned the laptop eventually got frustrated and went to pick her laptop up and brought it to ["Real Computers"] instead. I inspected her computer and it turned out the casing around the fan in her computer was just slightly bent, so I bent it back and the problem was immeadiately fixed. Help computers was trying to order a new fan for this laptop for two months, and it didnt even need a new fan. Help computers could have fixed this problem the day the customer brought in her laptop. ( this comment is not intended to offend anyone, its simply what happened )--["Users/RealComputers"] - '''This comment was left by the owner of ["Real Computers"], a rival computer shop. Caveat lector.''' - * Maybe let her leave the comment then...	+
Line 67:	Line 62:
- What the RealComputers guy above writes is true. Here's the story.

Help Computer Services

JoePomidor — 2009-05-04 17:27:11

Revert to version 30 (here we go again).

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 71:	Line 71:
- Instead we went to ["Real Computers"]. They guy there said that a part of the fan was a bit bent, but otherwise it was totally fine. He bent it back and fixed the computer within hours.	+ Instead we went to RealComputers. They guy there said that a part of the fan was a bit bent, but otherwise it was totally fine. He bent it back and fixed the computer within hours.

Help Computer Services

RealComputers — 2009-05-04 17:25:40

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 71:	Line 71:
- Instead we went to RealComputers. They guy there said that a part of the fan was a bit bent, but otherwise it was totally fine. He bent it back and fixed the computer within hours.	+ Instead we went to ["Real Computers"]. They guy there said that a part of the fan was a bit bent, but otherwise it was totally fine. He bent it back and fixed the computer within hours.

Help Computer Services

ElleWeber — 2009-05-04 10:09:20

Revert to version 28 (please don't change comments left by others).

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 71:	Line 71:
- Instead we went to ["Real Computers"]. They guy there said that a part of the fan was a bit bent, but otherwise it was totally fine. He bent it back and fixed the computer within hours.	+ Instead we went to RealComputers. They guy there said that a part of the fan was a bit bent, but otherwise it was totally fine. He bent it back and fixed the computer within hours.

Help Computer Services

RealComputers — 2009-05-04 09:00:34

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 71:	Line 71:
- Instead we went to RealComputers. They guy there said that a part of the fan was a bit bent, but otherwise it was totally fine. He bent it back and fixed the computer within hours.	+ Instead we went to ["Real Computers"]. They guy there said that a part of the fan was a bit bent, but otherwise it was totally fine. He bent it back and fixed the computer within hours.

Help Computer Services

pontus — 2009-05-04 07:40:06

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 67:	Line 67:
- What the RealComputers guys writes above is true. Here's the story.	+ What the RealComputers guy above writes is true. Here's the story.
Line 69:	Line 69:
- I'm a professor at UC Davis, and my girlfriend went to Help in order to fix one of her laptop fans that seemed to be malfunctioning. After a couple of days Help said that they've diagnosed the problem: "The fan is malfunctioning [duh!], that will be $35 please". They also suggested to fix it by ordering a new fan from HP. It would probably take one week, or two weeks tops. After three-four weeks we still haven't heard a thing. She started emailing, and they didn't reply (what kind of business doesn't reply to emails from customers??). Then she would go to the actual store and they would say "it will be here any day". After several more visits she had to nag for them to contact their supplier to see what on earth was going on. After eight weeks, numerous emails (without reply), numerous phone calls, and at least five visits to the store, they concluded that their supplier was out of fans and things could take three more months. They also refused to refund the $35.	+ I'm a professor at UC Davis, and my girlfriend went to Help in order to fix one of her laptop fans that seemed to be malfunctioning. After a couple of days, Help said that they've diagnosed the problem: "The fan is malfunctioning [duh!], that will be $35 please". They also suggested to fix it by ordering a new fan from HP. It would probably take one week, or two weeks tops. After three-four weeks we still hadn't heard a thing. She started emailing, and they didn't reply (what kind of business doesn't reply to emails from customers??). Then she would go to the actual store and every time they would say "it will be here any day". After several more visits she had to nag for them to contact their supplier to see what on earth was going on. After eight weeks, numerous emails (without reply), numerous phone calls, and at least five visits to the store, they concluded that their supplier was out of fans and things could take three more months. They also refused to refund the $35.
Line 73:	Line 73:
- In summary: The incompetent crooks at Help Computer charged $35 to MISDIAGNOSE the problem with the computer, claim we needed a new expensive fan (which we didn't), kept the computer four two months without fixing it, and then refused a refund. Is this even legal???	+ <b>In summary: The incompetent crooks at Help Computer charged $35 to MISDIAGNOSE the problem with the computer, claim we needed a new expensive fan (which we didn't), kept the computer four two months without fixing it, and then refused a refund. Is this even legal???
Line 75:	Line 75:
- DONT GO HERE!!! --["Users/pontus"]	+ DONT GO HERE!!!</b> --["Users/pontus"]

Help Computer Services

pontus — 2009-05-04 07:35:59

Comment added.

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 64:	Line 64:
	+ ------ + ''2009-05-04 08:35:59'' [[nbsp]] These guys are completely hopeless. Don't bring your computer to this place! They will keep it forever, won't repair it, but still charge for (yeah for what?) + + What the RealComputers guys writes above is true. Here's the story. + + I'm a professor at UC Davis, and my girlfriend went to Help in order to fix one of her laptop fans that seemed to be malfunctioning. After a couple of days Help said that they've diagnosed the problem: "The fan is malfunctioning [duh!], that will be $35 please". They also suggested to fix it by ordering a new fan from HP. It would probably take one week, or two weeks tops. After three-four weeks we still haven't heard a thing. She started emailing, and they didn't reply (what kind of business doesn't reply to emails from customers??). Then she would go to the actual store and they would say "it will be here any day". After several more visits she had to nag for them to contact their supplier to see what on earth was going on. After eight weeks, numerous emails (without reply), numerous phone calls, and at least five visits to the store, they concluded that their supplier was out of fans and things could take three more months. They also refused to refund the $35. + + Instead we went to RealComputers. They guy there said that a part of the fan was a bit bent, but otherwise it was totally fine. He bent it back and fixed the computer within hours. + + In summary: The incompetent crooks at Help Computer charged $35 to MISDIAGNOSE the problem with the computer, claim we needed a new expensive fan (which we didn't), kept the computer four two months without fixing it, and then refused a refund. Is this even legal??? + + DONT GO HERE!!! --["Users/pontus"]

Help Computer Services

JasonAller — 2009-05-03 16:20:30

Revert to version 24 (Erica's comment deserves some respect).

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 63:	Line 63:
	+ * Maybe let her leave the comment then...

Help Computer Services

RealComputers — 2009-05-03 15:57:23

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 63:	Line 63:
- * Maybe let her leave the comment then...

Help Computer Services

EricaMacGregor — 2009-05-02 14:48:16

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 63:	Line 63:
	+ * Maybe let her leave the comment then...

Help Computer Services

WilliamLewis — 2009-05-01 08:12:23

(quick edit)

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 62:	Line 62:
	+ '''This comment was left by the owner of ["Real Computers"], a rival computer shop. Caveat lector.'''

Help Computer Services

RealComputers — 2009-05-01 08:09:19

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 61:	Line 61:
- ''2009-05-01 09:07:53'' [[nbsp]] Yesterday I got a call from someone who had a laptop with a noisey fan. She had taken her computer to Help computers and they kept it there for two months and never actually fixed the fan. I asume they had been trying to order the part and that was part of the huge delay. The person who owned the laptop eventually got frustrated and went to pick her laptop up and brought it to ["Real Computers"] instead. I inspected her computer and it turned out the casing around the fan in her computer was just slightly bent, so I bent it back and the problem was immeadiately fixed. Help computers was trying to order a new fan for this laptop for two months, and it didnt even need a new fan. Help computers could have fixed this problem the day the customer brought in her laptop. --["Users/RealComputers"]	+ ''2009-05-01 09:07:53'' [[nbsp]] Yesterday I got a call from someone who had a laptop with a noisey fan. She had taken her computer to Help computers and they kept it there for two months and never actually fixed the fan. I asume they had been trying to order the part and that was part of the huge delay. The person who owned the laptop eventually got frustrated and went to pick her laptop up and brought it to ["Real Computers"] instead. I inspected her computer and it turned out the casing around the fan in her computer was just slightly bent, so I bent it back and the problem was immeadiately fixed. Help computers was trying to order a new fan for this laptop for two months, and it didnt even need a new fan. Help computers could have fixed this problem the day the customer brought in her laptop. ( this comment is not intended to offend anyone, its simply what happened )--["Users/RealComputers"]

Help Computer Services

RealComputers — 2009-05-01 08:07:53

Comment added.

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 60:	Line 60:
	+ ------ + ''2009-05-01 09:07:53'' [[nbsp]] Yesterday I got a call from someone who had a laptop with a noisey fan. She had taken her computer to Help computers and they kept it there for two months and never actually fixed the fan. I asume they had been trying to order the part and that was part of the huge delay. The person who owned the laptop eventually got frustrated and went to pick her laptop up and brought it to ["Real Computers"] instead. I inspected her computer and it turned out the casing around the fan in her computer was just slightly bent, so I bent it back and the problem was immeadiately fixed. Help computers was trying to order a new fan for this laptop for two months, and it didnt even need a new fan. Help computers could have fixed this problem the day the customer brought in her laptop. --["Users/RealComputers"]

Help Computer Services

RealComputers — 2009-04-24 15:44:44

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 58:	Line 58:
- This place is run by a couple uncertified "techs" They're service is bad and their prices are too. The owner of this store has essentially abandoned his business. He lives in Flordia where he tries to manage some other business. When you go to this repair shop you are leaving your computer in the hands of a couple high school students basically. --["Users/RealComputers"] - '''This comment was left by the owner of ["Real Computers"], a rival computer shop. Caveat lector.'''

Help Computer Services

RealComputers — 2009-04-24 15:42:58

Comment added.

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 60:	Line 60:
	+ ------ + ''2009-04-24 16:42:58'' [[nbsp]] Now that I dont work there this place is going to go down hill. --["Users/RealComputers"]

Help Computer Services

WilliamLewis — 2009-04-24 15:00:04

(quick edit)

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 59:	Line 59:
	+ '''This comment was left by the owner of ["Real Computers"], a rival computer shop. Caveat lector.'''

Help Computer Services

JabberWokky — 2009-04-24 14:56:29

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 57:	Line 57:
	+ --------- + This place is run by a couple uncertified "techs" They're service is bad and their prices are too. The owner of this store has essentially abandoned his business. He lives in Flordia where he tries to manage some other business. When you go to this repair shop you are leaving your computer in the hands of a couple high school students basically. --["Users/RealComputers"]

Help Computer Services

JabberWokky — 2009-04-24 14:55:49

Revert to version 14.

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 1:	Line 1:
- This place is run by a couple uncertified "techs" They're service is bad and their prices are too. The owner of this store has essentially abandoned his business. He lives in Flordia where he tries to manage some other business. When you go to this repair shop you are leaving your computer in the hands of a couple high school students basically.	+ \|\|<bgcolor='#E0E0FF'>'''Location'''\|\| + \|\|227 ["E Street"] Suite 3 (Between ["Chipotle"] and ["Peet's Coffee"])\|\| + \|\|<bgcolor='#E0E0FF'>'''Hours'''\|\| + \|\|9 a.m.-5 p.m. Mon. - Fri.\|\| + \|\|10 a.m.-2 p.m. Sat.\|\| + \|\|<bgcolor='#E0E0FF'>'''Phone'''\|\| + \|\|(530)297-7922\|\| + \|\|<bgcolor='#E0E0FF'>'''Website'''\|\| + \|\|[http://www.helpcomputerservices.net]\|\| + \|\|<bgcolor='#E0E0FF'>'''Established'''\|\| + \|\|2005\|\| + \|\|<bgcolor='#E0E0FF'>'''Rates'''\|\| + \|\|Diagnostic Fee: $35\|\| + \|\|Software Repairs: $60/hr.\|\| + \|\|Hardware Repairs: $75/hr.\|\| + \|\|Data Recovery (From damaged Hard Drive): $100/hr\|\| + + + + Work pro-rated by hour, minimum one hour. + Replaced ["EP Copier"] in 2005. + + ["Local computer tech help"] - computer repair, installation, and training. On-site service available. + + [[Comments]] + ------ + ''2006-11-26 13:47:40'' [[nbsp]] These guys ROCK. Extremely friendly, helpful, don't talk down to you if you're not a techie, and VERY FAST turnaround time. I have had bad experiences at other Davis computer repair places and won't go anywhere else now. --["BugGrrl"] + ------ + ''2008-03-12 18:50:31'' [[nbsp]] Awesome service. If you need a DC jack repaired for a laptop, its going to run you around $250. They are fast and make sure it works before you leave the store. If you still have a problem, you can bring it in again and they'll look at it free of charge. --["Users/imyonlyfriend"] + ------ + ''2008-10-30 12:46:28'' [[nbsp]] I hate to break the good trend that the comments have been making, however, I do have a gripe with these guys.. + + Earlier this month I brought my laptop to the Help Computer Services, since I was unable to use it to connect to internet at my new place after moving. At the time I knew nothing about internet configuration, which is what I needed to do... + + The guys in the shop took in my laptop and a few days later tested it. It connected to the internet upon booting up without any problems (hence, according to them problem was solved and I got charged a $35 diagnostic fee). I understand that diagnostic fee has to be there in order to allow them to get paid for figuring out what the problem is and getting some idea of how to fix it.. However, they found nothing wrong with my laptop and yet took the fee, for basically doing nothing (one of the guys did tell me that having Limewire is bad, but seeing I couldn't connect to the internet anyway, it wasn't really a problem for me). + + Their further suggestion was that I request them to come out to my house ($20 house-call fee plus $60/hour for software repair work).. + Of course I declined and furthermore decided to never come there again and refer to the internet (at work) on how to configure my internet connection and solve the issue. + + All in all I could've ended up paying over $100 for something that took me fifteen minutes to do... + + --["Users/LinaPlanuty"] + + Help Computer Services charges a minimum of $35 to look at the computer. This is our minimum fee for time spent, as was explained when the computer was checked in. We preformed a full diagnostic on the computer in order to determine the source of the problem. It was found that the computer was fully functional and therefore the problem must exist locally; in the customer's home. Also, I recall this specific computer; it had multiple virus infections which we recommended be addressed (Which the owner declined). We regret that you feel over-charged, but in order to do any further work, we would have to be at the source of the problem and we are pleased that you were able to fix the issue yourself. --["Users/masonmurray"] + ------ + ''2008-12-04 01:16:30'' [[nbsp]] definitely one of the worst experience i've ever had...it took those guys over 5 weeks to fix my labtop's problem...i'm not a computer expert so i don't really know how bad the problem was...but 5 weeks is just rediculous...the guy who works there is nice, but the way they do business sucks...one of the biggest problem i have against them is that they would fix something else on my laptop without asking me first...and they expected me to pay the full price on the day i picked up my laptop...so, after all this, i ended up paying over $300 for the problem...i could have gotten a brand new laptop for $375 on black friday....in my case, their service wasn't that cheap, their customer service was horrible, and their speed was really really really slow...if i could choose again, i would have gone to fry's...good luck to you all, i hope you will have a much better experience than mine... --["Users/doc"] + + We regret how long the repairs for your computer took, but we can not fix the computers without the correct parts. We hold a small stock of parts on hand and order more on demand in order to keep our prices competitive. If we were to hold a larger stock, we would need to charge much more on all repairs. As for the lack of communication, I would like to personally apologize as we were experiencing an employee rollover at that time, and there should be no further problems. --["Users/masonmurray"] + ------ + ''2009-04-06 17:41:32'' [[nbsp]] Nice to see that you guys keep track of the comments and respond to them.. + So, I have decided not to come here again to fix my computer (see my gripe above), however, at the same time I figured maybe it was just my case that was too tricky and maybe my friends will be more lucky. I have recommended the place before to many of my friends and two of them have had several encounters with this shop. + The first one was good for both of them (about a year and a half ago for one and maybe a year for another), however, all of the following visits with different issues didn't go so well. + My 87 yo friend had to bring in her old desktop to have it backed up and wiped (it got backed up, but still contained all the info when she brought it home), her laptop needed to have Windows XP reinstalled and then when she picked it up, the guys forgot to give her back her power cord... (I am sure you guys will remember her). + Now these things might seem minor and rather sloppy, but in this economy you shouldn't be sloppy if you want to continue with business as usual. + Low rates don't matter if the service sucks... + My other friend will be able to tell her own story herself when she finally gets her laptop back out of the shop... --["Users/LinaPlanuty"]

Help Computer Services

RealComputers — 2009-04-24 14:13:25

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 1:	Line 1:
- \|\|<bgcolor='#E0E0FF'>'''Location'''\|\| - \|\|227 ["E Street"] Suite 3 (Between ["Chipotle"] and ["Peet's Coffee"])\|\| - \|\|<bgcolor='#E0E0FF'>'''Hours'''\|\| - \|\|9 a.m.-5 p.m. Mon. - Fri.\|\| - \|\|10 a.m.-2 p.m. Sat.\|\| - \|\|<bgcolor='#E0E0FF'>'''Phone'''\|\| - \|\|(530)297-7922\|\| - \|\|<bgcolor='#E0E0FF'>'''Website'''\|\| - \|\|[http://www.helpcomputerservices.net]\|\| - \|\|<bgcolor='#E0E0FF'>'''Established'''\|\| - \|\|2005\|\| - \|\|<bgcolor='#E0E0FF'>'''Rates'''\|\| - \|\|Diagnostic Fee: $35\|\| - \|\|Software Repairs: $60/hr.\|\| - \|\|Hardware Repairs: $75/hr.\|\| - \|\|Data Recovery (From damaged Hard Drive): $100/hr\|\| - - - - Work pro-rated by hour, minimum one hour. - Replaced ["EP Copier"] in 2005. - - ["Local computer tech help"] - computer repair, installation, and training. On-site service available. - - [[Comments]] - ------ - ''2006-11-26 13:47:40'' [[nbsp]] These guys ROCK. Extremely friendly, helpful, don't talk down to you if you're not a techie, and VERY FAST turnaround time. I have had bad experiences at other Davis computer repair places and won't go anywhere else now. --["BugGrrl"] - ------ - ''2008-03-12 18:50:31'' [[nbsp]] Awesome service. If you need a DC jack repaired for a laptop, its going to run you around $250. They are fast and make sure it works before you leave the store. If you still have a problem, you can bring it in again and they'll look at it free of charge. --["Users/imyonlyfriend"] - ------ - ''2008-10-30 12:46:28'' [[nbsp]] I hate to break the good trend that the comments have been making, however, I do have a gripe with these guys.. - - Earlier this month I brought my laptop to the Help Computer Services, since I was unable to use it to connect to internet at my new place after moving. At the time I knew nothing about internet configuration, which is what I needed to do... - - The guys in the shop took in my laptop and a few days later tested it. It connected to the internet upon booting up without any problems (hence, according to them problem was solved and I got charged a $35 diagnostic fee). I understand that diagnostic fee has to be there in order to allow them to get paid for figuring out what the problem is and getting some idea of how to fix it.. However, they found nothing wrong with my laptop and yet took the fee, for basically doing nothing (one of the guys did tell me that having Limewire is bad, but seeing I couldn't connect to the internet anyway, it wasn't really a problem for me). - - Their further suggestion was that I request them to come out to my house ($20 house-call fee plus $60/hour for software repair work).. - Of course I declined and furthermore decided to never come there again and refer to the internet (at work) on how to configure my internet connection and solve the issue. - - All in all I could've ended up paying over $100 for something that took me fifteen minutes to do... - - --["Users/LinaPlanuty"] - - Help Computer Services charges a minimum of $35 to look at the computer. This is our minimum fee for time spent, as was explained when the computer was checked in. We preformed a full diagnostic on the computer in order to determine the source of the problem. It was found that the computer was fully functional and therefore the problem must exist locally; in the customer's home. Also, I recall this specific computer; it had multiple virus infections which we recommended be addressed (Which the owner declined). We regret that you feel over-charged, but in order to do any further work, we would have to be at the source of the problem and we are pleased that you were able to fix the issue yourself. --["Users/masonmurray"] - ------ - ''2008-12-04 01:16:30'' [[nbsp]] definitely one of the worst experience i've ever had...it took those guys over 5 weeks to fix my labtop's problem...i'm not a computer expert so i don't really know how bad the problem was...but 5 weeks is just rediculous...the guy who works there is nice, but the way they do business sucks...one of the biggest problem i have against them is that they would fix something else on my laptop without asking me first...and they expected me to pay the full price on the day i picked up my laptop...so, after all this, i ended up paying over $300 for the problem...i could have gotten a brand new laptop for $375 on black friday....in my case, their service wasn't that cheap, their customer service was horrible, and their speed was really really really slow...if i could choose again, i would have gone to fry's...good luck to you all, i hope you will have a much better experience than mine... --["Users/doc"] - - We regret how long the repairs for your computer took, but we can not fix the computers without the correct parts. We hold a small stock of parts on hand and order more on demand in order to keep our prices competitive. If we were to hold a larger stock, we would need to charge much more on all repairs. As for the lack of communication, I would like to personally apologize as we were experiencing an employee rollover at that time, and there should be no further problems. --["Users/masonmurray"] - ------ - ''2009-04-06 17:41:32'' [[nbsp]] Nice to see that you guys keep track of the comments and respond to them.. - So, I have decided not to come here again to fix my computer (see my gripe above), however, at the same time I figured maybe it was just my case that was too tricky and maybe my friends will be more lucky. I have recommended the place before to many of my friends and two of them have had several encounters with this shop. - The first one was good for both of them (about a year and a half ago for one and maybe a year for another), however, all of the following visits with different issues didn't go so well. - My 87 yo friend had to bring in her old desktop to have it backed up and wiped (it got backed up, but still contained all the info when she brought it home), her laptop needed to have Windows XP reinstalled and then when she picked it up, the guys forgot to give her back her power cord... (I am sure you guys will remember her). - Now these things might seem minor and rather sloppy, but in this economy you shouldn't be sloppy if you want to continue with business as usual. - Low rates don't matter if the service sucks... - My other friend will be able to tell her own story herself when she finally gets her laptop back out of the shop... --["Users/LinaPlanuty"]	+ This place is run by a couple uncertified "techs" They're service is bad and their prices are too. The owner of this store has essentially abandoned his business. He lives in Flordia where he tries to manage some other business. When you go to this repair shop you are leaving your computer in the hands of a couple high school students basically.

Help Computer Services

LinaPlanuty — 2009-04-06 16:41:32

Comment added.

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 49:	Line 49:
	+ ------ + ''2009-04-06 17:41:32'' [[nbsp]] Nice to see that you guys keep track of the comments and respond to them.. + So, I have decided not to come here again to fix my computer (see my gripe above), however, at the same time I figured maybe it was just my case that was too tricky and maybe my friends will be more lucky. I have recommended the place before to many of my friends and two of them have had several encounters with this shop. + The first one was good for both of them (about a year and a half ago for one and maybe a year for another), however, all of the following visits with different issues didn't go so well. + My 87 yo friend had to bring in her old desktop to have it backed up and wiped (it got backed up, but still contained all the info when she brought it home), her laptop needed to have Windows XP reinstalled and then when she picked it up, the guys forgot to give her back her power cord... (I am sure you guys will remember her). + Now these things might seem minor and rather sloppy, but in this economy you shouldn't be sloppy if you want to continue with business as usual. + Low rates don't matter if the service sucks... + My other friend will be able to tell her own story herself when she finally gets her laptop back out of the shop... --["Users/LinaPlanuty"]

Help Computer Services

JabberWokky — 2008-12-10 13:29:46

Reverted spelling and grammar fixes to comment. Worth knowing the source.

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 46:	Line 46:
- ''2008-12-04 01:16:30'' [[nbsp]] Definitely one of the worst experience I've ever had...it took those guys over 5 weeks to fix my laptop's problem...I'm not a computer expert so i don't really know how bad the problem was...but 5 weeks is just ridiculous...the guy who works there is nice, but the way they do business sucks...one of the biggest problem I have against them is that they would fix something else on my laptop without asking me first...and they expected me to pay the full price on the day i picked up my laptop...so, after all this, i ended up paying over $300 for the problem...i could have gotten a brand new laptop for $375 on Black Friday....in my case, their service wasn't that cheap, their customer service was horrible, and their speed was really really really slow...if i could choose again, I would have gone to ["Fry's Electronics" Fry's]...good luck to you all, I hope you will have a much better experience than mine... --["Users/doc"]	+ ''2008-12-04 01:16:30'' [[nbsp]] definitely one of the worst experience i've ever had...it took those guys over 5 weeks to fix my labtop's problem...i'm not a computer expert so i don't really know how bad the problem was...but 5 weeks is just rediculous...the guy who works there is nice, but the way they do business sucks...one of the biggest problem i have against them is that they would fix something else on my laptop without asking me first...and they expected me to pay the full price on the day i picked up my laptop...so, after all this, i ended up paying over $300 for the problem...i could have gotten a brand new laptop for $375 on black friday....in my case, their service wasn't that cheap, their customer service was horrible, and their speed was really really really slow...if i could choose again, i would have gone to fry's...good luck to you all, i hope you will have a much better experience than mine... --["Users/doc"]

Help Computer Services

MasonMurray — 2008-12-10 11:57:15

Spelling fixed, comment added.

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 46:	Line 46:
- ''2008-12-04 01:16:30'' [[nbsp]] definitely one of the worst experience i've ever had...it took those guys over 5 weeks to fix my labtop's problem...i'm not a computer expert so i don't really know how bad the problem was...but 5 weeks is just rediculous...the guy who works there is nice, but the way they do business sucks...one of the biggest problem i have against them is that they would fix something else on my laptop without asking me first...and they expected me to pay the full price on the day i picked up my laptop...so, after all this, i ended up paying over $300 for the problem...i could have gotten a brand new laptop for $375 on black friday....in my case, their service wasn't that cheap, their customer service was horrible, and their speed was really really really slow...if i could choose again, i would have gone to fry's...good luck to you all, i hope you will have a much better experience than mine... --["Users/doc"]	+ ''2008-12-04 01:16:30'' [[nbsp]] Definitely one of the worst experience I've ever had...it took those guys over 5 weeks to fix my laptop's problem...I'm not a computer expert so i don't really know how bad the problem was...but 5 weeks is just ridiculous...the guy who works there is nice, but the way they do business sucks...one of the biggest problem I have against them is that they would fix something else on my laptop without asking me first...and they expected me to pay the full price on the day i picked up my laptop...so, after all this, i ended up paying over $300 for the problem...i could have gotten a brand new laptop for $375 on Black Friday....in my case, their service wasn't that cheap, their customer service was horrible, and their speed was really really really slow...if i could choose again, I would have gone to ["Fry's Electronics" Fry's]...good luck to you all, I hope you will have a much better experience than mine... --["Users/doc"] + + *We regret how long the repairs for your computer took, but we can not fix the computers without the correct parts. We hold a small stock of parts on hand and order more on demand in order to keep our prices competitive. If we were to hold a larger stock, we would need to charge much more on all repairs. As for the lack of communication, I would like to personally apologize as we were experiencing an employee rollover at that time, and there should be no further problems. --["Users/masonmurray"]

Help Computer Services

doc — 2008-12-04 01:16:30

Comment added.

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 45:	Line 45:
	+ ------ + ''2008-12-04 01:16:30'' [[nbsp]] definitely one of the worst experience i've ever had...it took those guys over 5 weeks to fix my labtop's problem...i'm not a computer expert so i don't really know how bad the problem was...but 5 weeks is just rediculous...the guy who works there is nice, but the way they do business sucks...one of the biggest problem i have against them is that they would fix something else on my laptop without asking me first...and they expected me to pay the full price on the day i picked up my laptop...so, after all this, i ended up paying over $300 for the problem...i could have gotten a brand new laptop for $375 on black friday....in my case, their service wasn't that cheap, their customer service was horrible, and their speed was really really really slow...if i could choose again, i would have gone to fry's...good luck to you all, i hope you will have a much better experience than mine... --["Users/doc"]

Help Computer Services

MasonMurray — 2008-11-25 11:43:45

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 43:	Line 43:
	+ + *Help Computer Services charges a minimum of $35 to look at the computer. This is our minimum fee for time spent, as was explained when the computer was checked in. We preformed a full diagnostic on the computer in order to determine the source of the problem. It was found that the computer was fully functional and therefore the problem must exist locally; in the customer's home. Also, I recall this specific computer; it had multiple virus infections which we recommended be addressed (Which the owner declined). We regret that you feel over-charged, but in order to do any further work, we would have to be at the source of the problem and we are pleased that you were able to fix the issue yourself. --["Users/masonmurray"]

Help Computer Services

LinaPlanuty — 2008-10-30 11:46:28

Comment added.

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 30:	Line 30:
	+ ------ + ''2008-10-30 12:46:28'' [[nbsp]] I hate to break the good trend that the comments have been making, however, I do have a gripe with these guys.. + + Earlier this month I brought my laptop to the Help Computer Services, since I was unable to use it to connect to internet at my new place after moving. At the time I knew nothing about internet configuration, which is what I needed to do... + + The guys in the shop took in my laptop and a few days later tested it. It connected to the internet upon booting up without any problems (hence, according to them problem was solved and I got charged a $35 diagnostic fee). I understand that diagnostic fee has to be there in order to allow them to get paid for figuring out what the problem is and getting some idea of how to fix it.. However, they found nothing wrong with my laptop and yet took the fee, for basically doing nothing (one of the guys did tell me that having Limewire is bad, but seeing I couldn't connect to the internet anyway, it wasn't really a problem for me). + + Their further suggestion was that I request them to come out to my house ($20 house-call fee plus $60/hour for software repair work).. + Of course I declined and furthermore decided to never come there again and refer to the internet (at work) on how to configure my internet connection and solve the issue. + + All in all I could've ended up paying over $100 for something that took me fifteen minutes to do... + + --["Users/LinaPlanuty"]

Help Computer Services

MasonMurray — 2008-09-26 10:03:51

Price change.

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 13:	Line 13:
- \|\|Desktop Diagnostic: $35\|\| - \|\|Laptop Diagnostic: $75\|\|	+ \|\|Diagnostic Fee: $35\|\|
Line 21:	Line 20:
- Diagnostics fee waved if work totaling greater than or equal to diagnostics is preformed.

Help Computer Services

MasonMurray — 2008-07-15 09:24:47

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 19:	Line 19:
- ["Local computer tech help"] - computer repair, installation, and training. On-site service available.
Line 21:	Line 20:
	+ + Diagnostics fee waved if work totaling greater than or equal to diagnostics is preformed. + Work pro-rated by hour, minimum one hour.
Line 23:	Line 25:
	+ ["Local computer tech help"] - computer repair, installation, and training. On-site service available.

Help Computer Services

MasonMurray — 2008-07-15 09:22:40

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 4:	Line 4:
- \|\|9 a.m.-5 p.m.\|\|	+ \|\|9 a.m.-5 p.m. Mon. - Fri.\|\| + \|\|10 a.m.-2 p.m. Sat.\|\|
Line 11:	Line 12:
	+ \|\|<bgcolor='#E0E0FF'>'''Rates'''\|\| + \|\|Desktop Diagnostic: $35\|\| + \|\|Laptop Diagnostic: $75\|\| + \|\|Software Repairs: $60/hr.\|\| + \|\|Hardware Repairs: $75/hr.\|\| + \|\|Data Recovery (From damaged Hard Drive): $100/hr\|\|
Line 15:	Line 22:
	+

Help Computer Services

imyonlyfriend — 2008-03-12 17:50:31

Comment added.

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 19:	Line 19:
	+ ------ + ''2008-03-12 18:50:31'' [[nbsp]] Awesome service. If you need a DC jack repaired for a laptop, its going to run you around $250. They are fast and make sure it works before you leave the store. If you still have a problem, you can bring it in again and they'll look at it free of charge. --["Users/imyonlyfriend"]

Help Computer Services

WillArnold — 2008-02-07 21:24:41

Roma, we hardly knew ye.

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 2:	Line 2:
- \|\|227 ["E Street"] Suite 3 (Between ["Chipotle"] and ["Cafe Roma"])\|\|	+ \|\|227 ["E Street"] Suite 3 (Between ["Chipotle"] and ["Peet's Coffee"])\|\|

Help Computer Services

BugGrrl — 2006-11-26 13:47:40

Comment added.

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 17:	Line 17:
	+ ------ + ''2006-11-26 13:47:40'' [[nbsp]] These guys ROCK. Extremely friendly, helpful, don't talk down to you if you're not a techie, and VERY FAST turnaround time. I have had bad experiences at other Davis computer repair places and won't go anywhere else now. --["BugGrrl"]

Help Computer Services

JenniferRutherford — 2006-09-15 08:31:49

Added hours.

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 4:	Line 4:
- \|\|(Please fill in hours)\|\|	+ \|\|9 a.m.-5 p.m.\|\|

Help Computer Services

AndrewChen — 2005-12-05 11:41:28

Differences for Help Computer Services

Deletions are marked with - .	Additions are marked with +.
Line 1:	Line 1:
	+ \|\|<bgcolor='#E0E0FF'>'''Location'''\|\| + \|\|227 ["E Street"] Suite 3 (Between ["Chipotle"] and ["Cafe Roma"])\|\| + \|\|<bgcolor='#E0E0FF'>'''Hours'''\|\| + \|\|(Please fill in hours)\|\| + \|\|<bgcolor='#E0E0FF'>'''Phone'''\|\| + \|\|(530)297-7922\|\| + \|\|<bgcolor='#E0E0FF'>'''Website'''\|\| + \|\|[http://www.helpcomputerservices.net]\|\| + \|\|<bgcolor='#E0E0FF'>'''Established'''\|\| + \|\|2005\|\| + + ["Local computer tech help"] - computer repair, installation, and training. On-site service available. + + Replaced ["EP Copier"] in 2005. + + [[Comments]]