Hertz Local Edition

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Hertz Local Edition

Location
1800 Olive Drive
Hours
Mo-Fr 0730-1730, Sa 0900-1200, Su Closed
Phone
(530) 792-1368
Email
<WHLEWER@hertz.com>
Website
[WWW]http://www.hertz.com
Payment Method(s)
Credit card needed. Authorization will be made in the amount of rental price + $200
Additional Information:
Pick up time must be at least one hour after location opening and one hour prior to location closing.
Pickup/Return Service:
Available with a one hour advance notice and within 15 minutes from the Hertz Local Edition location.

Comments:

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2012-10-03 10:54:38   I just had a bad experience with these guys. I needed to drive to Santa Barbara, and reserved a compact rental car one day ahead of time, and selected the "pick me up at home" option on the Hertz web form for 2pm the next day. Nobody came to pick me up, so I called, and nobody picked up the phone for 30 minutes (I had to call several times in a row because the phone carrier kept disconnecting me after ringing for several minutes). Finally I got a guy named "Keith" who said there wasn't a car for me right now, and he'd call me back once he had one. He didn't, so I called him back shortly before 4pm, which only took five minutes or so for Keith to pick up again. Now he said that because I missed my 2pm rental pick-up window, they wouldn't have a car for me at all. So I went to Avis instead, and got a last-minute car there. —OliverKreylos


2012-10-16 09:59:36   HIGHLY RECOMMEND YOU TO NOT GO! Seriously they are nice people but this local Hertz is not well organized and when they make a mistake they can't fix it. When they say they'll call you back they don't and when you call them back they don't remember you and they say the same thing "What's your name and number we'll call you back as soon as possible." Never happens. They mischarged myself and my insurance company and never fixed it. I have called them through out the past 3 months asking constantly for them to fix it. The people that pick up just say "Myself or our manager will call you back." Never going back again. They need to fix their system and structure because it is terrible. —PeerReview


2012-12-27 15:28:47   I rented from them about three weeks ago and had a perfectly fine experience. The car I got was brand new - 68 miles on it and a new car smell. Pickup wasn't the fastest, but it wasn't the slowest. Drop off was the same. Young guy behind the counter mumbled a lot, but other than that I have no complaints. As an under 25 driver, that UCD discount is a lifesaver. I would absolutely rent from them again, though from the above comments and my own vibes I'd probably shy away from the home pick-up option. —SMessbr


2014-03-11 20:38:58   I set up a reservation here, but when I showed up, they didn't have any cars available, so they said I would have to call the 1-800 number to cancel my reservation. One month later, my card still hadn't received the refund. There really isn't any good reason to go here. My personal experience aside, the location just seemed a bit dingy and poorly managed, not to mention in a pretty odd location. The staff were nice, but not particularly accommodating or helpful. —ZacMillersmith

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