Instaconnect

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version 126 (2011-03-31 12:39:11 by DanielleC)
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||<bgcolor='#E0E0FF'>'''Location'''||
||South Davis||
||<bgcolor='#E0E0FF'>'''Hours'''||
||Mon-Fri 10AM-7PM||
||<bgcolor='#E0E0FF'>'''Phone'''||
||(530)-759- 1570 (tech support)||
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||[http://www.instaconnect.net]|| ||https://my.instaconnect.net||
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 * 620 Adams Street
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 * ["Roma Apartments"]  * ["3rd Street Apartments"]
 * ["Americana Arms Apartments"]
 * ["Alvarado Parkside"]
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 * ["Clubside Apartments"]
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 * ["College Town 5 Units"]
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 * ["Redwood Grove Apartments"]
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 * ["Sterling Pointe Apartments"]
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 * ["University Pines Apartments"]
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 * ["Aggie Square Apartments"]
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 * ["Clubside Apartments"]  * ["College Square"]
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 * ["La Salle"]  * ["Kings and Queens Apartments"]
 * ["La Casa de Flores"]
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 * ["Sycamore Lane Apartments"]
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Monthly rates depend on how long of a contract you sign up for, as follows (includes all applicable taxes and regulatory fees):
 * 10-12 months - $28/mo
 * 6-9 months - $35/mo
 * month-to-month - $40/mo
There are three service plans:
'''Basic:''' 1 user with one device
'''Pro:''' 2 users with 3 devices
'''Elite:''' 4 users with 6 devices

The prices for these very according to the length of commitment as follows:

||<25%>'''Contract length'''||<:15%>'''Basic'''||<:15%>'''Pro'''||<:15%>'''Elite'''||
||Pre-pay 9-12 month contract||<align="center">$15 ||<align="center">$20||<align="center">$25||
||9-12 month contract ||<align="center">$18||<align="center">$24||<align="center">$30||
||Month-to-Month (no contract) ||<align="center">$21||<align="center">$28||<align="center">$35||

Prices include all applicable taxes and regulatory fees **up to date as of 4/2011**
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If you want to pre-pay the term of your contract, there is a $5 per month discount.
Location
South Davis
Hours
Mon-Fri 10AM-7PM
Phone
(530)-759- 1570 (tech support)
Website
https://my.instaconnect.net

Instaconnect is a WiFi Internet service provided by Aria Communications sometimes. They put the "Wireless" in Wireless Fidelity. Alas, they lack the "Fidelity" at times, with widespread complaints about connection issues.

Free access is also available to the public at the following locations:

It is available free to the residents of the following apartment complexes:

It is offered for a monthly fee at the following complexes:

There are three service plans:
Basic: 1 user with one device
Pro: 2 users with 3 devices
Elite: 4 users with 6 devices

The prices for these very according to the length of commitment as follows:

Contract length Basic Pro Elite
Pre-pay 9-12 month contract $15 $20 $25
9-12 month contract $18 $24 $30
Month-to-Month (no contract) $21 $28 $35

Prices include all applicable taxes and regulatory fees **up to date as of 4/2011**

Accounts are usually activated on the same day.

Speeds might be up to 4Mbps, but it varies depending on network load, the wireless adapter you're using, and the signal quality. As of 6/2/09, one editor has not seen anything faster than 9900 kpbs in months and speeds of 2000 kbps or less are typical. A typical experience is relatively fast speeds when a connection is maintained but frequent network outages and relatively unresponsive customer service.

Some Instaconnect hot spots are using so-called "[wikipedia]captive portals." This means that to access the Internet you need to first view a webpage and click a button that says "Continue" (There's no login for public access points). To access the captive portal simply go to any URL in your web browser.

Captive portals are currently being rolled out to Instaconnect apartment complexes. Logins are required every two weeks, or when your computer is disconnected for more then a few minutes, whichever is later. (i.e. it isn't supposed to pop up on you while you're doing something else, but unfortunately this does sometimes happen). Online sign up and account management is available through the portal.

The Instaconnect-offered WiFi is less expensive than purchasing your own Internet through one of the Internet providers out there. However, 80% of commentators on this page feel an Internet provider is a more reliable option. This is due to a number of factors: many use the Instaconnect access points, while only your apartment will use your dedicated internet; wireless (802.11) is not as dependable, signal-wise, as regular wired-Internet.

Currently Instaconnect has significantly more dissatisfied users than satisfied users assuming davisWiki commentators are a representative sample. The convenience of not setting up Internet and the low price Instaconnect plans may be worth it for some people, although the convenience is compromised by the fact that everything about Instaconnect, itself, is consistently inconsistent. Low signals along with frequent network congestion are two of the most cited recurring complaints. Also, customer service support is not available after normal business hours or on weekends. Furthermore, attaining quality customer service even during normal hours is a task in and of itself. Expect to have your call ignored or brushed off by the Aria communications staff who(with a few exceptions) can't/won't/don't want to do anything to help alleviate the problem. Overall, if convenience is your deciding factor, a large majority of editors of this page would recommend seriously evaluating these points of interest beforehand. Instaconnect has a poor track record of providing quality customer service and/or giving refunds when appropriate. Despite assurances by RyanCastellucci about pending improvements to the Instaconnect phone system and customer service department meaningful change has not been seen as evidenced by the large volume of recent complaints.

Older Reviews

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2010-02-23 20:41:31   If you would like to know what life is without internet sign up for instaconnect. Instaconnect challenges your patience on a daily basis, but hey it'll teach you what life is like without internet (No service during the day at sterling pointe APT) When it does work expect pages to load in eight seconds. —DripsJ


2010-05-04 16:36:52   As a favor to yourself please pay the extra 10-15 bucks a month for a reliable (non-Instaconnect) ISP. —davisGeek


2010-06-09 11:38:36   Just to add to the poor reviews of Instaconnect -I've been calling them more than once a day for the past two weeks to try to cancel my subscription. They never once picked up the phone or returned my messages. Yesterday I tried stopping by their office during their normal working hours and the door was locked and no one in. In the end I had to call my credit card company to dispute the charges and cancel my membership. —jdkurushima


2010-06-18 17:36:58   Does any one know how to connect their xbox 360 to a instaconnect network?


2010-09-01 18:34:42   I've never used the pay-for Instaconnect, but I am hugely appreciating the free hotspots downtown. I haven't done anything bandwidth-intensive but I like being able to quickly connect whenever I randomly need to. —RachelPeters


2010-09-09 14:03:56   Instaconnect is by far THE WORST ISP I have ever used. I had more reliable, faster internet, with much better customer service back in 2000! Ten years later, these guys are obviously still using older, outdated equipment that consistently fails to keep up with modern internet usage demands. It really is unnerving to think that they are actually charging real money for their substandard service.

Not only do I get kicked off of servers almost every 30 minutes (and it's not the servers...I asked my neighbors, and they experience the same problem with different servers), but Instaconnect's system resets itself almost daily, and logging back into their system can take at least 30 minutes before finally being recognized by the service (after numerous errors, the most common being that the system is "unable to add you to the authentication table"). Furthermore, their customer service is minimal, at best. Their hours seem to suggest that their customers won't be using the internet after 7:00PM on weekdays or at all on the weekends, which is probably when the internet is used THE MOST. Not only that, but their usual "resolution" to any problem is to have the apartment manager reset the router, which does nothing more than reposition the system for the same failures.

In short, if you have the option, DO NOT rely on Instaconnect for anything. It is simply one of the worst (if not THE worst) ISPs on the market. —eganio


2010-09-12 01:36:45   Remember when those AOL CD's came in the mail, and the user could basically get dial-up internet for free? Also, remember how frustrating those dark days were trying to USE the internet on dial-up? Well, Instaconnect is worse, yes believe it. The internet itself is slooow, it took me about 3 minutes to load this page, it constantly disconnects, and during peak hours it is totally unusable.Please avoid this company at all costs, it's a surprise they are still in business. I'm glad I had the sense to get the month-to-month service rather than the contract, we canceled the same day we ordered it, it was that bad. Plus they couldn't even help me out when I was trying to get online with my Playstation! Stick with Comcast or AT&T, they may cost a little more, but then you get what you pay for obviously. —jwieland1989


2010-10-04 14:03:56   Dial up in the late 1990s was better, often faster, and ALWAYS more reliable than this joke of a company. If you can afford it do not use this service. If you are in an apartment complex that provides instaconnect to its residents, I would argue inflicts instaconnect on its residents please write to your manager and tell them how useless this provider is maybe if the complexes that I suspect are keeping this crappy business afloat drop them they will go out of business like they should have years ago. There is absolutely nothing redeemable about aria communication internet service. Run from instaconnect like the plague if you want to actually access the internet. —Britva613


2010-10-25 13:49:34   instaconnect literally sucks! i mean they have pretty good customer service, but sorry that doesnt make up for the crappy internet. i keep getting disconnected and there are consistent wifi outage. i called several times and they do fix the outage after almost a day... and if anything, the crappy internet persists. i cant live with this kind of internet. —sashaw


2010-11-13 18:11:30   Our apartment complex provides Instaconnect but we got Comcast anyway. Since it IS free service, I didn't expect much from it. I thought it would be super slow (which it can be sometimes) and completely unreliable, but... despite it being slow every now and then it DOES load my pages and has never completely disconnected me. I was expecting it to be a back up that would hardly work when needed, but ironically I'm sitting here posting this because Comcast's dropped dead like it always does around this time of year and Netgear was being a bitch. Somehow the free internet turned out to be what's up and running. Comcast has failed a few times already so far into this school year and our router's been dropping us at whim ever since we moved in. Every time I switch to Instaconnect, my connectivity is a-ok. And judging from other comments, I must be real lucky right now because every page I've tried opening's opened within 5 seconds & Drake's mv is streaming off youtube perfectly. —YoMichelle


2011-01-17 01:25:47   I tried it in week forest. It is bad , slow and unreliable. we are negotiating with the manager to get a new service provider —Ahmadein

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