International House of Pancakes

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'''IHOP''' is a chain of ["restaurants"] that always serve breakfast. You shouldn't go there because they dropped an item from the menu and made a customer pay for that item, even though he didn't get it. SERIOUSLY! What the heck is up with that? They also serve diner style lunches and dinners, but you can always get a plate of eggs and pancakes. With a questionable service history (as of 2010), you can also head over to ["Cindy's"], ["Black Bear Diner"] or make the trip over to Dixon or West Sac to ["Denny's"]. '''IHOP''' is a chain of ["restaurants"] that always serve breakfast. They also serve diner style lunches and dinners, but you can always get a plate of eggs and pancakes. You shouldn't go there because they made a customer wait an hour for a dinner item, only to be told that it had been dropped from the menu and that ''the customer would have to pay for it anyway'' due to "computer errors." SERIOUSLY! What the heck is up with that? With a questionable service history (as of 2010), you can also head over to ["Cindy's"], ["Black Bear Diner"] or make the trip over to Dixon or West Sac to ["Denny's"].

IHOP_front.JPG

Location
1745 Cowell Blvd., next to Wendy's
Hours
Sunday - Tuesday 6 AM - midnight
Friday - Saturday 24 hours
Phone
(530) 750-0170
Web site
[WWW]http://www.ihop.com

IHOP is a chain of restaurants that always serve breakfast. They also serve diner style lunches and dinners, but you can always get a plate of eggs and pancakes. You shouldn't go there because they made a customer wait an hour for a dinner item, only to be told that it had been dropped from the menu and that the customer would have to pay for it anyway due to "computer errors." SERIOUSLY! What the heck is up with that? With a questionable service history (as of 2010), you can also head over to Cindy's, Black Bear Diner or make the trip over to Dixon or West Sac to Denny's.

Apparently most IHOP's are 24-hour, but this one is not. Neither is the one in Chico, FWIW. The Dixon IHOP is 24-hour though. Use the Super Saver Card and get 15% off entire check Monday through Friday excludes holidays and specials.

They used to be really good about splitting checks, but will no longer split the check. Next time you take a group here, bring a calculator and a credit card reader, I guess. Or don't go here at all and go to the Dixon one. They will split checks AND they carry cornmeal pancakes (the Davis location does neither).

99 percent of IHOP restaurants owned by their franchisee, so they are a locally owned restaurant under the "IHOP Restaurant" brand, which is owned International House of Pancakes, Inc., which in turn is owned by IHOP Corp. ([WWW]NYSE:IHP)

Check online for latest updates to the [WWW]menu.

Photos

IHOP.JPGThe west side of the building

Comments:

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The strangest dish I've ever had there was the Belgian Bacon Waffle (seasonal).

The first few times I came, they were badly understaffed. (This was when they were first open.) Later, my dad took a friend and I here. He put it best: "How can you ruin eggs?" (Even the Navy mass breakfasts he put up with in his youth did better with eggs.)


2006-06-28 20:05:50   I've eaten here a grand total of 2 times. Davis has many options for breakfast and unfortunately IHOP ranks low on the list. Perks are that they do stay open some what late. —JoAnnaRich


Not terribly great for breakfast, one of the few places open relatively late aside in`n`out and jack-in-the-box, however, they tend to be a bit understaffed in late hours, not the best service, but they do let you substitute nearly everything on the menu to more efficiently handle people's munchies, as a note, they do not give refills on hot cocoa as Denny's does, but it is so much richer... of course it pales to other places, but at one in the morning, options are limited. ~Dave


2007-03-16 09:54:17   Not much here that you cannot easily make at home. All easy to make breakfast items unless you are cooking impaired. Came here a few times but I remain unsatisfied at the amount of food for the price. Often times the bacon or sausages are burnt. I recommend trying to cook instead. As for late night munchies, stop by Safeway and buy some cheaper and healthier alternatives. =) —BrandonToo


2007-03-16 10:00:13   I've not been to the local IHOP, so my comments may not be relevant, but....I've had some decent food at IHOPs, but it is nothing you can't make at home with a bit of effort and focus. —RocksandDirt


2007-05-02 12:38:58   the last time I came here, the service was bad. I was not greeted even though there was a host present who just eventually walked away. the food could be better, and most of the time are very greasy. —trambajuice


2007-07-16 22:25:06   Totally sucks prices way to high but what are you going to do late nigh bite a wendys burger don't think so chicken butts, but it does kinda have greasy tasting old grease flavor in food maybe that is the in thing and i am weird who know's —dickjones


2007-07-17 23:55:20   We only go here as a last option because it is open very late at night when all the other restaurants are closed. —JohnWong


2007-09-02 01:35:22   I come here quite frequently, usually late at night, and I have always had good experiences. I like how I can order breakfast stuff at any time of day. —SteveOstrowski


2007-09-05 05:06:42   Best French toast in a restaurant I have ever had......Worse about everything else. If I must go there with friends, I stick with the previously mentioned breakfast dish. —DCWine


2007-09-09 06:16:30   I loove IHOP. Where else does one encounter so much America and lingenberry at the same time? —GregWebb


2007-10-19 18:37:59   Their fried shrimp and fish are delicious! I highly recommend them. I recommend using coupons and that sort of thing there because it can get pricey (at least for students like me). They keep it clean and nice there, and the service is good. I don't really like restaurant chains like that very much in general, but this place is an exception! —AnnaF


2007-12-18 15:03:06   I would argue that the breakfasts here are pretty decent. You can get a decent sized breakfast that tastes alright, although never as good as mom's! There is one hostess her works there who must've been high the last time I went there. She was staring off into space as she seated people. Our server took forever to bring us our check, but I think he was new so I'd give him the benefit of the doubt. Overall, you might end up feeling a bit queasy afterwards, but it's not bad when you want some eggs/toast/etc for breakfast! —Kiran


2008-01-07 13:59:50   Went there for lunch and my sandwich was grease city on white bread. Service was really slow and place was empty. Now I know why. —LongtimeDavisite


2008-02-17 18:57:30   This place seems packed in the morning so I guess it's very popular. The one time we did eat here the pancakes were soggy. The special crepe thing they had was really good though. —feichu-huya


2008-07-20 01:12:52   They've ruined pancakes for me. —cnk.midori


2008-09-04 21:48:57   Anyone ever try studying here? If so, what'd you have to order? —SunjeetBaadkar


2008-09-24 17:10:45   I've been to this restaurant more than a few dozen times over the past few years now and have endured horrible service each time. The last straw was when I visited last month and paid with my credit card- upon reviewing my credit card statement I noticed that I was charged twice! I called IHOP and explained the situation and but was told to call again when the manager was around. I've since called several times (times they told me to call when the manager was in) and still have not been able to resolve this. I can tolerate horrible service but can't tolerate untrustworthy business practices. —Magster


2008-10-12 10:17:22   The pancakes were terrible. —feichu-huya


2008-11-16 20:46:47   chains like this make their money on small things, like 3.50 for a glass of concentrate orange juice. they advertise u know some 4.99 breakfast special but it's surprising they dont lease the flatware. breakfast can be a bit of a wait on weekends —Chrissapher


2009-02-10 06:55:56   Their quality has been going down, while their prices are going up. Service is slow, and you have to practically tackle the waitstaff for a refill on anything. Additionally, I would like to thank the jerks who have been skipping out on their bills. As a result, they are NO LONGER SPLITTING CHECKS. They'll split a check *once*, no matter how many people you have. We used to bring twenty people there every friday night, and now we're going someplace else because we're fed up. —Flynn


2009-02-15 11:48:19   After hearing that they DON'T SPLIT CHECKS anymore, my organization can no longer go there to eat. We used to bring about 20 people every Thursday night.

Also, does anyone know what's up with the "New Management"? —ThUn


2009-02-15 16:07:52   I had the splitting checks difficulty as well, the size thirty crowd can no longer go, wtf. Before they had said that they couldn't split checks because people were walking off, but they did upon asking, then the next time they let us, and now, no more splitting whatsoever... so that is thirty customers less a week for them, anyone know a good place in town to handle groups? —DavidPoole


2009-02-16 04:36:26   I was disappointed the last time I came here because they didn't have cornmeal pancakes, the one in Dixon does. They are really good (the pancakes, this place is just ok).—NickSchmalenberger


2009-03-19 08:05:53   I was just there and contrary to the sign posted inside, they DO split checks. Also, UCD students get 10% off w/ UCD ID. —EugeneS


2009-05-21 17:29:49   The restaurant is under new management and has turned the place around. It's cleaner. The food is better. They DO split checks, and they hired new servers that actually know something about good service. Way to go! —elainel


2009-07-13 22:14:02   Under old management, Julisa (Spelling?), would swipe my card 5 or 6 times and get frustrated and type it in manually. If she'd only turn it over the right way...it would work right. Under the new management things seem to have improved noticeably. —patrick82


2009-07-27 01:35:52   new management but we got the same lousy service. Waitress just dropped off the food and check and never came to check on us. —mugadork


2009-10-27 17:47:02   I love the new management. Ihop has definitely improved. In food AND service. The food comes warm and fresh and quick. The waitresses are easy to get a hold of and the prices are average for lots of food. —MissAmyQ


2010-02-11 16:41:06   Those who say they do split checks may have only experienced splitting a check up to a certain amount of times. Yes, they do split checks but only 4-5 times MAXIMUM. As others have noted, this rule is terribly inconvenient for large groups that generally need to split a check multiple times. I am not faulting anyone but as one of the few Davis restaurants that are open into the wee hours, it should be expected that certain customers will likely come visit - particularly large organizations/clubs. It's a lost on IHOP really, but oh well. Officially no sit-down places in Davis for large groups to eat at pass 10! —blastoff


2010-02-19 13:30:17   Just ate here again after a nearly two year absence and while I do see improvements, there are other problems that should be addressed.

Arriving at 9:00 p.m. for a late dinner the other evening we were seated and served by a fairly new new person named Marcel, an elderly gentleman who was knowledgeable and extremely polite. He was on top of everything within his power, empty glasses refilled promptly, orders taken in a timely fashion. He epitomized what a waitperson should be in every store and will, hopefully do very well here or at another establishment.

While my girlfriend and I were seated and and treated to Marcel's wonderful service, we made our orders. She ordered a breakfast meal with a Belgian waffle on the side while I ordered the Turkey dinner on the small dinner menu that was provided. within about ten minutes the breakfast arrived, another five minutes and the waffle arrived. I drank the orange Juice from a carafe and she drank a seemingly endless supply of coffee refills. About twenty minutes later, she was half through her meal and I still sat waiting for mine. No problem, I think to myself, dinner takes longer than breakfast to cook (although, it seems odd that any establishment would serve one meal at a table without another being ready, who wants to wait while one person eats and another just watches?) After another 35 minutes I go outside to smoke and think, if my meal has not arrived by the time I return I will inquire about it. I return to my seat, she has finished all but her waffle, and there is still no Turkey dinner. I see Marcel and inquire about the meal and he goes to ask the chef why it is not finished yet. He returns with an apology, the turkey is no longer available on the menu.

Alright... I spent nearly an hour waiting for food that was never going to be made and the only reasons I see are these:

1) A menu item was removed and is no longer being made but is still on the menu with no notice of any kind stating it is no longer available, making customers confused and new waitstaff, like Marcel, are put into a bad position due to this.

2) No communication of any kind on the matter. No notice on the ordering system stating an item is not available, no communication from the chef's when they see the ticket with an item they no longer carry and no communication from the management to the waitstaff about items no longer available... This is shoddy business. I once worked in a steakhouse and these were normal, daily routines... Staff always was informed on what was and what was not available on the menu and the menus always reflected an accurate listing of available meals. Unacceptable.

3) to top it all off, upon receipt of the bill, the turkey dinner was still on it, and due to "computer errors" they were unable to comp it out or remove it from the bill which I had to pay.

Bottom line:

I hope Marcel and any other waitperson like him continues to thrive and do well whether it is at this establishment or at another, but I will never return here again. This was perhaps the worst dining experience I have had in Davis in my decade of residency and it is a shame that a major corporation would allow things of this nature to occur. The management should be penalized if not replaced entirely. It was unprofessional and idiotic to allow this series of mistakes to occur and makes this one of the worst eateries in the city at this time. —WesOne


2010-02-22 02:26:36   So over the last 2 or so years our organization, UC Davis APIQ would occasionally come to IHOP with a group of about 20 or more, sometimes 25. We would always come on Thursday evenings after our weekly meetings around 9-9:30pm. In the past we have always had the bill split for us individualy without any problems whatsoever both under the old management, as well as the new management.

I know for a fact we came her during the beginning of January 2010 because we keep track of the places we choose for dinner. Anyways, about 3 weeks ago we went with the usual IHOP routine on Thursday nights. We all sat down as a big group and ordered our dishes as usual. As we were beginning to finish our meals, I decided to ask the waitress if she could split up the bill as usual so that we could make the transactions faster/easier during payout. The waitress was a newer waitress and seemed somewhat confused by the request. She then told me that they could only split the bill 4 ways which is not something we have ever been told in the past.

The waitress then went to ask the manager on shift what she could do as I explained to her politely how we are regulars, and that we always are allowed to have our checks split amongst each individual. Apparently 2 people from our party left early and the manager explained to "them" before they left that the check could only be split 4 ways, in which their leave left our entire party with only 3 splitting options. I continued to explain to her what we have done in the past, and some other people in our party explained to her as well. After this I tried to inquire with the manager on shift one more time at the register in which she treated me in such a rude way, it was something I had never experienced in any dining location. With 5 years of customer service experience myself, I was absolutely disgusted with the way we were treated.

Our final discussion begun with the manager on shift blatantly stating "do you know how irritating it is to have to explain something multiple times." I was shocked by her initial statement, from that point on I explained yet again, how we have been to IHOP on many occasions on Thursday nights with the same amount of people as always. From that she basically continued to shut me down and tell me that I was wrong and that it was "impossible" to accommodate our request. She claimed that she has been working at IHOP for the last 2 months and that we were never there while she was on shift (claiming she worked every Thursday for the last 2 months) which is incorrect because we came to IHOP twice in the last 2 months. From that, she argued with me with the most annoyed tone telling me that there was nothing that could be done, and that even though our needs have been met in the past that it is impossible to do so now.

Throughout our 15 minute inquiry she switched up her reasons. First saying that there was a rule that checks could be split twice at most. She then said that the workers who have done this before for us must have been breaking the rules or were misinformed. She continued to say that management would never allow checks to be split individually. After that she started to blame the POS system saying that it freezes up with each credit card transaction they do. If that was the case? Why did the system work perfectly fine for the last 2 years whenever we've come in?

Again she argued that it was impossible to accommodate any other requests with a very rude attitude. I eventually got sick of arguing for something that evidently was allowed to us in the past, but was suddenly denied to us for no legitimate reason. We had to have the check split into the 3 remaining parts, and a person paid each portion with their credit card which was highly unreasonable. During payout, she processed our transactions and was seemingly irritated. She was not helpful, friendly, patient, or understanding of us at all.

Because of this event, we have decided never to return to IHOP unless some kind of reasonable explanation is given to us. We now go to Black Bear Diner which is graciously willing to separate our checks per person. Not to be spiteful or anything, but that's 30 customers less per week for IHOP now. Until there is some kind of professional and polite response, we are never coming back to IHOP again. Especially when there are other Davis restaurants that will happily serve us and meet our needs. —ThUn


2010-02-22 11:09:06   IHOP is a franchise. You might want to try contacting IHOP headquarters about this. They may be able to do something - they certainly wouldn't want a lot of negative publicity about the actions of one franchisee to tarnish their brand. —IDoNotExist


2010-02-22 12:43:49   Though this is definitely not the best IHOP I have been to, I don't find much at fault with it. I've been there probably a dozen or so times, and only once did I experience exceptionally slow service. Otherwise the food is prepared relatively quickly and tasted great. I've had the waiter that Wes was talking about, and he's a great guy. Sucks that the menu-mishap happened though.

As for the split check thing, I've been to IHOP very recently (January '10). When my group went up to pay (there were 6 or 7 of us) we individually stated which items we ordered and paid for them individually. This is been the norm from the other 12 times I've been there with groups. —RyanMeyerhoff

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