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''2007-10-18 08:44:32'' [[nbsp]] This place really knows how to make the little man feel little. If you are not a CAT 1-5 or PRO do not shop at this place. I've tried a few times to give this store another chance and each time I was turned off by the same guy at the front desk (he wears his little flipped up cycling hat). I'm sure the mechanics know their stuff, and the bikes they carry are very nice, however, the sales/service staff does not know how to take care of the customer. I once waited at the desk for at least 5 minutes (just to buy a tube) and all the attention went to racers in full kit, even though I was there first. I wonder if the owners are aware of this preferential treatment. All the other shops in town are way more friendly. --["Users/RyanO"]
|247 F Street|
Wheelworks is the serious road bike shop in Davis and a sponsor of the Davis Bike Club. Whether you want a good mid-range road bike, a serious racing bike, a time trial bike, or a hardcore triathlon bike, this is the place. Wheelworks carries Cannondale, Cervélo, Colnago, De Rosa, Felt, Kestrel, Look, Merckx, Opera, Pegoretti, Pinarello, Ridley, Ritchey, Seven, and Specialized bikes.
Under the previous ownership of Steve Larsen, Wheelworks was sometimes called "Wheeljerks" around town. There was a snob factor for those who didn't shave their legs and race their bicycles. However, since Joe assumed ownership, the shop took on an improved attitude. The shop still caters to the high end, but you'll be treated with respect whether your bicycle is a heavy steel junker or a carbon fiber racer.
What was your experience with Wheelworks?
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This is the serious road bike place in Davis. Whether you want a good mid-range road bike, a serious racing bike, or a hardcore triathlon bike, this is the place. My experience here is mixed. Sometimes the people are quite friendly, and sometimes they're a bit aloof. If you are new to road biking and want a relaxed environment, this might not be a good first store. If you are more experienced, and know what you want, this place is just the ticket. —EricKlein
2005-07-05 01:06:29 I take it back. Wheelworks is a proshop.What d'ya expect. They're allright. —BenTaylor
I found the staff very helpful when I was looking for bikes. —JackHaskel
2005-09-06 08:28:11 My friend got her brakes adjusted here a few years back. Her bike came back so her brakes were pulling right AND Wheelworks wrapped her handlebars backwards! I havent shopped at Wheelworks since. —JohnOliver
2006-02-17 20:29:54 Despite their somewhat snobby reputation among students, I have found the folks here immensely knowledgeable and not pretentious in the least. I have been helped by several employees over the last few months and every one of them was friendly and did not patronize me despite my obvious newbishness. And unlike another bike shop around the corner, these guys really know their stuff (I was blatantly and obviously misinformed about a product on two seperate occasions at a nearby shop before I started shopping at Wheelworks). When you need a shop for recreational or competitive riding (not commuting), and you need someone who really knows their products, I think this is the place. —MatthewPearson
2006-03-01 19:51:04 I'll admit, this shop can be a little intimidating. But once you talk to one of the staff or take a load off in front of the plasma screen tv, you will realize that Wheelworks is easily one of the best bike shops in the country. If you are looking to get started into cycling or are an experienced rider, this is the place to be. Their inventory has to be seen to be believed and their staff is comprised of knowledgeable and experienced people. The mechanics, who are top notch, will not only fix your bike, but they will explain the problems and fixes with you before you head out the door. Even in simply passing through on my way through Davis, I was amazed at how far this shop has come since steve larsen owned it several years ago. If you are at all interested in getting on a road bike, visit Davis Wheelworks and I guarantee that you will walk away with a positive experience and a desire to get into the sport of cycling. —AndyJohnson
2006-06-14 17:23:37 DO NOT buy anything at this store if you have any doubts about it ... they refuse to accept ANY returns ... that being said, after I am forced to re-spend the $100 I unfortunately spent here, I will never patronize this store again. —StaceyEpstein
2006-08-18 11:46:19 NOT GOOD. I had a terrible experience with Wheelworks recently. I had a bike fit and needed some adjustments. They were late with the alterations and never called to let me know about the delay, then when I got the bike home I noticed a big scratch. No one at the store mentioned that they had scratched the headstem area (which is where the work was done). I am in the process of trying to resolve this, but 'Joe' is never available to take my call. Since this happened, most people who hear the story have said they only hear mixed reviews about Wheelworks. I would not recommend this store. —KirstenSkogerson
2006-08-19 09:42:50 A few months ago my wife purchased a bike here. The bike needed several adjustments to fit properly, and we brought the bike in a couple of times to swap out the stem and saddle, and we had them make some adjustments to the bike. Every time we went in they were more than accomodating (I expected them to get frustrated with us, but they didn't), and they let her take home two different saddles to try out for several days before she settled on a third. Also, when she bought the bike, they put her through a thorough initial fitting process to make sure that she fit the bike properly. The other shops we visited just had her stand over the potential bike and eyeballed the fit. In terms of finding her the right bike, they were head and shoulders above the other local shops. —MatthewPearson
2006-09-27 16:40:31 The last two times I've stopped in the shop has really smelled of solvent (the stuff used to clean nasty dirty chins and the like). I worry for the nice fellows who work there because that stuff is toxic. Great store though. —RobiPochapin
2006-12-01 10:04:37 Lots of eye candy... Service department is very knowledgable (Kevin, Tim etc) but it is true, they can be aloof at times. —ApexBikes
2007-03-20 13:27:40 Wheelworks is great! I bought my Cervelo there, and Joe, Kevin, Tim, etc. are knowledgeable, friendly, and courteous. —DavidGrundler
2007-04-12 15:23:30 I bought a beatiful bike here in August 2005. I test rode pretty much everywhere in town, and found that Wheelworks had the widest selection. The staff were really patient, let me test ide as much as I wanted to, and didn't treat me like the novice that I am — although I half expected them to look down on me. I've been back since for miscellaneous other supplies, and had good service. My only complaint might be that when I bought the bike, I also got pedals, shoes, a helmet, and bottle cages, and I hoped for a discount on those items, seeing as how I was dropping a couple grand on the bike. But no. So I bought most of that stuff on-line at Colorado Cyclist. —DanLawyer
2007-04-13 08:58:12 They don't have much to show for women specific frames. The guy only showed me 2 bike with a "couldn't be bothered" attitude. —claire
What do you mean by a woman's frame? This is primarily a shop for road racers. Triangular frames are more rigid and flex less than a woman's frame, and so convert more of the pedaling action into forward motion. Asking for a woman's frame at this shop is somewhat like going to a Humvee dealership and asking to see their fuel-efficient models. —KaiTing
Cervelo is one of Wheelworks top brands, and this is what they have to say about women-specific geometries: "Fit and proper geometry are just as important for women and they are for men, but unfortunately women-specific geometry does a disservice to this need and is a bit of a marketing gimmick. Especially when you look at exactly what they changed compared to the standard bikes, one can only frown. In short, neither the concept of women-specific design nor the execution makes sense." For the rest of the article, go to http://www.cervelo.com/viewkb.aspx and type in "women-specific". —DavidGrundler
That makes sense from a technical standpoint, but I think the commenter was a little more concerned about the brush-off she feels she got from the staff. I don't get the sense they explained the issue the way you cite Cervelo as doing. —DanLawyer
2007-05-10 18:42:05 This is a shop with attitude, and they don't entirely know what they're doing. I bought a $6000 bike from them, and they put on the inner chainring backwards and tightened the cranks onto the BB way too tight, as in bad-for-the-bike tight. Before sending me out the door, they didn't bother to screw on the pedals all the way (I didn't notice, and when I clipped in, the entire pedal came off, stripping the outer threads on the crank arm). They also didn't bother to inflate the tubes to a reasonable tire pressure. These are things that I would assume would be taken care of, especially with a huge purchase. Wheelworks carries really great stuff, but really great stuff doesn't necessarily make a really great bike shop. —KaiTing
2007-06-18 16:02:32 I had a very favorable experience recently. I went in thinking to get some shims to address a perceived leg-length differential. Joe (the owner, I think) spent about a half hour with me in the trainer, measuring this and that, examining my stance, and generally fitting me to the bike even better than I was. All at no charge. In the end, he observed no asymmetry, but raised my saddle a little, and suggested I ride for a few days and come back if it still felt off. And I actually do feel a lot better.
I have to say, I respect a guy who will spend serious time with a customer and dissuade the customer from buying something. He certainly earned this review, and I will definitely go back and recommend that others do the same. —DanLawyer
2007-07-18 23:44:11 Wheelworks employees are knowledgeable but in the way of memorizing what is written on every single label of every product they carry. Sometimes, however, they get it wrong. I was directly misinformed about one of the seats they sell. The guy said the seat allows more than 60% blood flow, when the label said 82% blood flow at 60 degree seating angle. Little stuff, I know. But I've had similar experiences with them in the past, where I was shown a product, told all about it and when I would pick up the box, to my horror, I'd realize that the employee just literally quoted the print! Usually, their memorized stories conclude with an impromptu ending, which are spun with bs. What they claim sounds great, but it's advertisement in pure form. If you want to feel good about spending $7000 for a shiny wonder-machine (that's really worth $3000), go to Wheelworks. If you want real advice, from someone with decades of experience, on pros and cons of buying any bicycle, or how to help you have a more enjoyable, efficient, painless, fast etc. ride on a bike you already own, go to Ken's and ask for Stephan.—PaulWilburn
2007-10-05 13:55:24 Extremely cool store I have gone to for years. I followed Joe, Kevin, and Tim from Freewheeler to Wheelworks when they made there exodus. You have to be slightly careful with who you work with, as some have become aloof. Tim, Joe, Kevin, and John are first rate mechanics. Most of the sales guys are extremely knowledgable and helpful. I know Joe, Tyler, Dan, Andrew and Kevin, and they are very competent. The other guys are also very knowledgable, and also not afraid to ask the more experienced guys for help if they have a question. This is actually very confidence inspiring. Be careful working with Kevin sometimes, as he can be aloof. The past year he seems to be a store fixture more in the sense of holding up a wall than a fixture in the good sense. Andrew is an amazing source of knowledge regarding cycling, so feel confident asking him questions. Dan is relatively new, but incredibly attentive and willing to solve whatever problem you have. Joe is always there, but has a very booked schedule, so call to schedule a time with him if you want the best bike fit money and experience can buy. Doesn't matter if you are looking at your existing bike or a new bike, he can make it work for you. They have the best inventory ANYWHERE. Period. They will also make sure you fit correctly on the bike, and get exactly what you want, without selling you on it. Joe focuses on having the guys not sell you a product, but getting the customer the right and adequate product for what they are doing. —JohnBerleimer
2007-10-18 08:44:32 This place really knows how to make the little man feel little. If you are not a CAT 1-5 or PRO do not shop at this place. I've tried a few times to give this store another chance and each time I was turned off by the same guy at the front desk (he wears his little flipped up cycling hat). I'm sure the mechanics know their stuff, and the bikes they carry are very nice, however, the sales/service staff does not know how to take care of the customer. I once waited at the desk for at least 5 minutes (just to buy a tube) and all the attention went to racers in full kit, even though I was there first. I wonder if the owners are aware of this preferential treatment. All the other shops in town are way more friendly. —RyanO