Zabace, Inc.

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Location
720 Olive Drive, Suite A
Phone/Fax
(530) 757-2818 / (866) 587-9549
Emails
<leasing AT zabace DOT com>
<repairs AT zabace DOT com>
Website
[WWW]http://www.zabace.com

Zabace is a local property management company. They rent houses, duplexes, half-plexes in the Davis area and have a link to www.ciana.com on their Web site. Both zabace.com and ciana.com are registered to Andrew Wallace.

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2009-05-16 18:11:53   Ciana Wallace is married to Andrew Wallace. —JoePomidor

2010-04-29 20:17:31   Anybody want to share any experiences with them? I am moving to Davis in the fall and the website seems to have a lot of options. —MeggoWaffle

2010-05-03 08:55:53   I had a bad experience with Zabace and I would not recommend renting from them. They took over our property when PHM Property Management closed down and they were extrememly difficult to work with. Their office staff is very disorganized and they do not seem to communicate between themselves; we would call and register a complaint or issue with one person, not hear anything back for weeks, call again and someone else would have no idea what we were talking about. We reported rodents in our attic once and they suggested that they would prefer if we went up into the attic and set traps. They have an online payment system to which they post rent and WSG bills but they refuse to e-mail you when a bill posts to the account. Their expectation is that you log in every now and again to make sure you do/don't owe money. For a regular expense like monthly rent this is acceptable but for utlities bills, which are different from month-month, some sort of notification of the ammount owed is not an unreasonable expectation. Half way through our lease the owner of the property decided they wanted to sell the house. Zabace approached us and offered us our security deposit and one months rent in return for finding another place to live. During our negotiations we noted that there was patio furniture in the back yard and paint/building materials in the garage which had been left by the previous tennants before we moved in. Zabace assured us that they would not charge us to remove this material; our security deposit was returned less ~$180 for dumping fees to remove these items. I am glad that I am no longer living in their property. I would recommend caution when renting from them. Make sure you document everything and get everything in writing. —BrianNaiman

2010-05-03 16:19:54   The worst property management company I have ever had to deal with. In fact, I am still putting up with their lack of response to our problems. We live in their rental on BRENTWOOD PLACE in Davis and from the moment we moved in we have had problems. We have had rats living in our garage and attic and they have failed to respond. I have kids and did not want them to be exposed to rodents and the potential health problems their exposure sometimes leads to. We have reported the problem to ZABACE and they said it was my responsibility to take care of the problem.....They also said that they would fix a drawer that was glued back together prior to us moving in and they have failed to do this simple task, leaving my wife one main drawer less in our kitchen. Our next step is contacting the COUNTY......so we'll see what happens......If I were someone looking to move into a house in Davis, I would go to another property management company. Zabace is an unresponsive company to it's tenants problems.......period. On top of this, the attic access (which is where the rats are living) has a big hole in the sheetrock that I have had to tape over.....another problem that Zabace has failed at fixing. DON'T USE ZABACE, AND AVOID THEIR BRENTWOOD PLACE LOCATION IN SOUTH DAVIS BY THE NUGGET!!! My family and I cannot wait to move out of this mess! —CaseyAronson

2010-05-21 08:45:13   I would agree with the HORRIBLE assessment of this management service. They show a complete and utter disregard and disrespect for their tenants. It is a severe problem that is cultivated in this "College Town", where they think they can abuse college aged renters who often don't know their rights, and don't have the resources to fight them. My lease was transfered to them from another rental agency (PHM), and it started to go downhill. I have the same exact problems as indicated by "BrianNaiman" and "CaseyAronson" so its not surprising. A huge infestation of Roof Rats, which they explain must be told to them within 30days of starting the lease or "its not their problem". Additionally, they fail to inform you that Water/Sewer/Garbage is an additional charge of $200 every 2 months, and are consistently late on posting the bills, and you have to pay them directly. If you are able to pay the city of Davis, you have the ability to use a credit card, but not with Zabace. Additionally, They schedule appointments during business hours, and I needed to have a quote done of fixing some windows. The quote was performed, but they didn't like the quote, so I needed to set up an additional appointment to get a second quote. Enough wasting my time already. Then they scheduled a "Walk-through" for no good reason, in which I cleaned my house top to bottom, and then was rewarded by them not even showing up. Thanks Zabace, hopefully these posts make people think twice about renting from a cut-throat agency that builds its leases to screw tenants out of any rights. The last straw is they make you sign a lease 150 days in advance for the following year, and if you don't start bringing anyone they want through your home for tours. This on top of the fact of a mandatory 2% rent increase annually makes them the worst management company I have ever dealt with. I am afraid I won't get most of my security deposit back, for "broken windows" even though I was assured they would be fixed, as they were broken when I moved in.—donjumpsuit

2010-06-02 22:47:57   I was a little concerned to call Zabace after reading the comments posted below. I have to say that my experience with them was nothing but good. The staff was friendly and very helpful. I think sometimes people have nothing better to do than to complain. They are so miserable in their own lives they have nothing better to do than complain about everyone else. As far as that guy Casey...He does not seem like a very nice guy. I saw comments he posted about other people and he just seems like a very angry and unhappy individual. A word of advice...they have counseling for people like you. —Feliciahaslazydays

2010-06-18 18:10:09   I agree with everybody here. I had a good experience until I rented the place. After that, forget about it. I started to have problems in the walk-through. The girl took 10 minutes to see the problems with me, she was late, she left me talking by myself in the rooms. It was unbelievable. It's definitely the worst property management ever. A lot of disrespect.. they never answer emails. If you don't believe in any of this posts, try to talk to someone that lived in their properties before. I would not recommend renting from them. If you ever rent from them, take a lot of pictures of the place for the walk-through. They try their best to keep money from the security deposit.
Feliciahaslazydays, when I moved in, there was no postings about Zabace here. I really use people advice to make some decisions. They were nice to me when I moved in, but them everything was a nightmare. After my experience, these posts, and some people I met, I guess you are probably someone who work at Zabace.

2010-07-02 15:16:02   To: BrianNaiman. Brian, you did not receive emails about the WSG bills because you do not fill out your email address (just phone number) when we did the transfer from PHM. Your roommates definitely received email notifications about the bill. Regarding your move-out, you and your roommmates sub-leased the property from previous tenants (note: this was done well before Zabace took over management). When you sub-lease a property, you are responsible as if you were the original tenants. Note: the actual dumping charges were $360. We convinced the owner to only charge you half that amount. We also did not deduct any charges for cleaning or other incidental damage which there definitely was in consideration of this. —This is posted by a Zabace employee. —AndyWallace

2010-07-02 15:17:27   To: Kery. We do not have any current or previous tenants named Kery in our system so I am unable to look up your issues. —Zabace Employee —AndyWallace

2010-07-02 15:25:23   Zabace Pest Policy. Our pest control policy has been severely mis-represented here. If there are pests observed in the first 30 days, let us know and we will send out an exterminator. After 30 days, we ask that you contact us to discuss the issue and we will almost always reimburse you for pest control expenses (I do not know of any case where someone was not reimbursed). If the tenant has made a reasonable attempt with common household products, we will then send out a pest control company. In very problematic areas (like older homes in Central Davis), most of our properties are on a bi-monthly pest control service. To Casey, they refused to use poison in the attic as they were concerned for their children. We did patch up exterior openings to the attic and trimmed back the trees but you really need to use poison to effectively control pests in Davis. Unfortunately, roaches and rats are severe problems in all of the older homes in Davis and diligence is required by everyone. —Zabace Employee —AndyWallace

2010-07-02 15:32:16   About the transition from PHM. There have definitely been some growing pains! In the last 30 days we have implemented a new email / voicemail system. Previously, emails and voicemails were getting forwarded to multiple people, and there was not a clear way to track the issue. Now, any email / voicemail gets sent into to a single response system that multiple employees can access. There is now a clear record of each incoming email and voicemail so we can track the history and status of the item. Note: if you email someone directly it goes to them directly. We encourage you to submit any questions about leasing, move-outs, tenant changes, etc to leasing@AT@zabace.com. If you have a maintenance issue, please send your email to repairs@AT@zabace.com. The best, however, is if you post it directly through your TenantPortal. —AndyWallace

2010-07-02 15:45:49   Water, Sewer, and Garbage bills. For the majority of our properties (about 80%), WSG is not included. The lease will clearly specify this. In addition, most (if not all) of our advertising says that utilities are additional when applicable. The WSG bills are VERY high. They have approximately doubled in the last five years. The City does not allow these bills to be sent directly to tenants. In addition, the bi-monthly billing by the City makes it very difficult for tenants to budget. We scan in the bills and make them accessible for all tenants so they can easily see old bills and track the history of water usage over time. In the event of a leak, we can (and have) worked with the city and/or the owner to give concessions to tenants. It is a severe burden to tenants that they have a $200 bi-monthly water bill, but this is unfortunately out of our control. For any prospective tenants, we will provide you a copy of a past water bill if requested to assist you in your budgeting process. —AndyWallace

2010-07-27 15:29:21   They are the worst property management in town. The office assistant who answer their calls - Andrea is very rude and never helpful. She seem to know nothing about anything and just bitchy. They hardly ever reply to emails or phone calls. DO NOT USE THESE PEOPLE! BTW, ANDY the owner is NEVER EVER in the office, because he is NEVER available according to people at Zabace. —JoeyJoey

2010-07-27 23:57:00   Well, it appears as if AndyWallace has an excuse for just about everything people have (rightfully so) complained about. In response to his comments to my post, I have the following things to say. I asked MULTIPLE times to be notified by e-mail or be sent a paper notification when WSG bills arrived. I was told repeatedly that I would just have to log into their system on a regular basis and check to see if the WSG bills had posted. If it were really as simple as just giving them my e-mail address (which I know they had because they used it to contact me about other issues) why wasn't I informed as such. Secondly, it is indeed true that we initially took over the lease from other tenants. However, that lease ended after about 3 or 4 months and we signed a new lease with Zabace. At the time we moved out, we had a signed lease with Zabace which was not simply a sub-let from other tenants. Andy's claim is simply not true. Lastly, as I previously stated, Zabace made a verbal agreement with us in good faith that we would not be charged dumping fees for the building materials and paints, etc that were left in the garage (either by previous tenants or the actual homeowners). Shame on us for assuming that Zabace would honor a good faith verbal agreement. To be clear, let me state that I am not some crotchety old fogey who has nothing better to do than to grind my axe on Daviswiki. Actually, (and you can check this) I've probably made less than a half dozen posts on the wiki. I'm not out to smear any good business owners' name, but I don't appreciate the way Zabace treated me (and my housemates), and I also don't appreciate that AndyWallace is trying to (falsely) explain away the way we were treated. The proper thing for Zabace to do would be to improve their business practices, rather than posting mis-information on the wiki. —BrianNaiman

2010-08-02 20:48:25   To Brian. You were given incorrect information. I apologize for that. Your email address was not in the PHM transfer information, so your email address was not entered into our property management software. I have let everyone at the office know that if someone is not receiving notifications to check their email address in our software. Note: this is not the same as getting an email. Regarding your lease, I was discussing this from a Move-in condition perspective...from that perspective, it was still a sub-lease. It is because of some of these problems, we typically do not do subleases unless it is for a single roommate. We typically have the replacement group sign a new lease with a new move-in inspection. —AndyWallace

2010-08-13 11:38:33   Feliciahaslazydays, I see that I have a follower on here! Great! Hope you enjoy. To Zabace's response...."To Casey, they refused to use poison in the attic as they were concerned for their children. We did patch up exterior openings to the attic and trimmed back the trees but you really need to use poison to effectively control pests in Davis".....The person that they had cut back the trees did not cut back the trees completely. There were still branches on the roof of the house. Also, the attempt to "patch up the exterior openings to the attic" was only done in the outside of the garage!!! In the attic of the garage was where the rodents find shelter, not where they were finding access to the interior of our attic. There access was along the roof line which was not checked or dealt with. Even Zabace's employees are not in the loop obviously. The response to my complaint was deceitful. Its sad to see that the employee responding to my complaint is uninformed about the work done on the rental properties. Compared to the other "non-affiliated" comments on here, I seem to be one of the many who will never recommend or rent from Zabace again......One more year to go...... —CaseyCaseOne

2010-08-13 11:54:30   My wife just brought this to my attention as well......ANDY WALLACE, I believe, talked to my wife about the option of using poison to get rid of the rats.....at first we didn't think it would be safe around the children....after thinking about it we decided it would be better than nothing. In response to us being interested in the poison, Andy Wallace commented to my wife that "after 30 days it's our responsibility" like the poison was never even an option. PATHETIC, I would recommend anyone interested in living in Davis to go elsewhere. If this is how they respond to a family with two children in regards to pests, I would hate to think what they let fly in other circumstances. Andy isn't doing himself or the company he represents any justice responding with BS —CaseyCaseOne

2010-08-14 12:57:47   It appears that Zabace has hired a new gardener who is much more competent than the last one. He pointed out a place where the stucco is missing close to our roof. This is one spot that has been found without even observing carefully where the rats gain access. Is it my responsibility to re-stucco this house? Is it my responsibility to take care of the exterior wear and tear of this place? If Zabace was a competent company, they would have had someone access the whole exterior to find, for example, HOLES IN THE STUCCO where rats can gain access. Without patching these holes, pests will be an ongoing problem. Just common sense.......If Zabace came through, I would make it clear on this website that they have done what is needed to be done. Right now they are acting and appearing to be a very incompetent property management company, even with a rather common sense task of KEEPING A HOUSE SEALED SO THAT IT CANNOT BE INFILTRATED WITH RATS!!! I wonder if the property owner knows his house is being mismanaged....... —CaseyCaseOne

2010-09-15 22:16:50   As a former Zabace Employee and current undergrad, I can offer daviswiki users a window into the company unbiased, as I am not currently employed by Zabace. I worked at Zabace for two school years, for 2009 and 2010, as the maintenance coordinator. I mostly handled calls, and responded to a few on-site issues/walk throughs.

Andy, Kim and Andrea are experts at what they do. There is a very strong business and friendly connection among the three. They communicate very well together and put in many, many hours (which largely goes unseen by the tenants). Together I believe they have over a combined 50 years of experience in property management. You will be hard pressed to find that in another company.

In general, property management companies are the middle men between the owners and the tenants. Most all the actions taken are a result of the owner's wishes, be a repair budget of X amount per month, yard care instructions, etc. Zabace has excellent communication with it's owners from potential tenant screening to monthly updates. Statements are always neat, clean, professional, accurate and thorough. I believe any owner should feel 100% confident leaving their rental in the competent hands of this company.

As for the general complaints, Andy has answered them exactly as he did when the issues originally presented themselves. I remember all of the above cases clearly, and Andy has left out no detail and truthfully explained the situation. These are leases, people, not pages in a coloring book. They are law, they are concrete, and they should be interpreted as so. Andy acted as every good manager should-by following the law. That doesn't mean this company is ruthless, they do care about their tenants. Andy mentioned above he reimburses tenants for using pest bait, bug bombs, traps etc and this is TRUE. Just like every relationship, Zabace offers residents respect in hopes of the tenants returning that respect.

Customer service at Zabace is one of the best in the local property management industry. The online web portal is fantastic and keeps the management on their feet to meeting requests and deadlines. If you are a current tenant, USE THE PORTAL! Seriously, it is the most powerful tool any tenant could wish to have as a renter.

In general, I would love to rent from Zabace if the opportunity presented itself. Andy, Kim and Andrea are all local, contributing members of the Davis community. They know the town, the culture and the rental scene very well.

Andy, Kim and Andrea, you are all great! Good luck in the upcoming rental year! —AaronGiampietro

2010-12-12 10:43:11   hey, zabace, where is my security deposit?!?! it's been 4 months since i moved out of your property on alameda avenue, and i have yet to see a dime of my $640 security deposit! guess what, that's against the law! you owe me every penny of that. where are you, kim!?!?! WTF!

never rent from these people. they have very, very poor communication skills. dealing with them while i lived in davis was no different. its obvious they can't handle the amount of work they have and should be in a different line of work. —RonnyMixon

2011-01-25 20:34:41   I am currently renting a duplex from Zabace and have had a fine experience. I moved in with two girls that had been there a while, so I'm only speaking from a few months' experience. The few repairs we have needed (leaky faucet, sliding glass door off track, gate to backyard unhinged), were all handled within a couple days of our initial requests.

My lease makes the renters responsible for paying WSG. They were very clear about this before I signed anything, so I have no qualms about that. Just make sure you pay attention, because the rent may initially seem lower compared to other places when really the WSG bill evens it out a bit. Even with the WSG added, I consider my rent to be very reasonable.

The person I replaced in the duplex also got his security deposit back in full, which seems pretty rare from what I've read around the wiki. —MeggoWaffle

2011-04-17 20:29:09   super friendly at the beginning but once you start asking them complicated or logistical questions that they don't want to work with or answer, they become very unprofessional—emails start getting rude and they have no email etiquette. —EMin

[WWW]Comment was moved.

2011-05-13 17:03:31   Trying to work with this company is extremely difficult. They do not respond to emails, phone calls. They seems to discriminate against certain types of residents by ignoring requests. I am taking my rentals elsewhere and not recommending them to all my friends.

2011-05-24 16:47:16   horrible, horrible, horrible. charge me, but won't actually return my calls, get my rental processed. I'm been trying to get this rental done for the past 4 weeks and I'm the one who has to call them to get it all done. HORRIBLE. —summerinabaddon

2011-06-30 13:49:13   EMin, JenniferBarnes, summerinabbadon...I have searched our email, online applications, and task management system....I cannot find your information or reference to your issues. Can you please email me directly, so we can understand what went wrong and work to resolve it. Please email: rentals AT zabace.com Thank you, Andy Wallace —apwallace

2011-07-08 13:23:14   I would encourage anyone, especially students, to look elsewhere before they deal with Zabace. There are probably worse property managers in Davis, but there is very little positive to say about them. —HandsomeJonah

2011-07-10 12:53:11   We have had so many issues with Zabace I am truly surprised they are still in business. From withholding our lease since day 1 (we've been here for 10 months and still they refuse to give us a signed lease from the homeowner or Zabace) to, I KID YOU NOT, entering our property without consent because they couldn't get a hold of us while we were in class to show the house to a contractor. THEY BROKE INTO OUR HOUSE - it's truly that simple. When confronted, I got the run-around for two weeks - denials, excuses - never even admitting they were wrong - but who would admit they were wrong when they SO CLEARLY IN VIOLATION OF THE LAW? We had to set up security to make sure they don't enter illegally, steal, etc - we absolutely cannot trust them and I cannot wait to leave. If anyone reads these comments about Zabace and still rents with them, remember back to today when you were warned from nearly everyone here.

Witholding your lease? I dropped by and got a copy of my lease a couple weeks and they were super friendly. Daubert

2011-07-29 13:52:15   If you do not mind living with rats and squirrels in the attic and having a hole in your roof, rent from Zabace! If you do not wish to live with rats and squirrels above your head then by all means DO NOT rent from Zabace!!! My husband and started renting from Zabace 2/11. On 5/23/11 we notified them that there are rodents in the attic. In June they sent an electrician to exam the rodent problem in the attic. Of course the electrician did not do anything about the rodents, left and never returned. At the end of June they did have a pest control company come over and exam the rats and squirrels in the attic, the pest control company wrote up an estimate and recommendations to remove the rats and squirrels from the attic for Zabace at the end of June and has never been back. Zabace insisted that they would list the property to rent out because we had not re-signed our lease, we requested that they resolve the rats in the attic issue before re-signing. We pay our rent in full on the first of every month, we are reliable tenants. Zabace listed the property and gave us notification of showing the home. Not wanting to move and assuming that they home owners would not rats living in the attic forever, we re-signed the lease in early July. Today is July 29th and we STILL HAVE RATS living above our head. There is a nest above the master bedroom and we can barely sleep in this house because the rats are very active at night. On July 14th our neighbor pointed out the hole in our roof where the rats and squirrels (and rain) access the attic and said he knows the property management company has been aware of the hole for sometime. So when we moved in February of this year, Zabace knew they were leasing a house with a hole in roof. We reported the hole in the roof to Zabace on July 14th and to date no one has come to give an estimate or repair the roof. We still have RATS and hole in the roof. Zabace responded to my july 14th email on July 18th saying that they were looking at how to best get rid of the rats and fix the roof and would get back to me by the end of that week. They did not get back to me. I emailed them again 7/26 asking for a timeline for the rat removal and roof repair. Again I have not heard from them. I emailed them this morning demanding a response and again have not heard from them. We also had a cockroach within the first month of living here. I called Zabace and let them know we saw 2 cockroaches and had family coming to visit for week. It was within the first 30 days of living here when they by law have to provide a rodent and pest free home. They did not call the pest control company for 3 days after I called them. When I called Zabace to see why they delayed calling hte pest control company 3 days I was informed that they must prioritize their tenant issues and my cockroach complaint was not a high priority. A week later they had the place sprayed for cockroaches. It was a huge mistake to re-sign a leases with this company but we had just moved in February and honestly believed that Zabace and the home-owner would also want to remove the rats from the attic. We only discovered in the hole in the roof after re-signing the lease but again assumed that Zabace and the home-owner would want the hole in the roof to be repaired as soon as possible. We mistakenly made a huge erroneous assumption. I also feel bad for the home-owners that are trusting their properties to Zabace property management. Our experience with Zabace, Inc has been a rat infested nightmare! —StephMerten

Response:
This problem did take too long to fix. We apologize for the inconvenience. I have attached our records of this situation. —AndyWallace

***This information was taken from Zabace's repair tracking software***
9/7/2011 6:05 PM by Andrea Roberts
Completed
The rodent issue has been taken care of. Tenants have Aspens phone number, the holes have been filled and the trees have been cut back.
8/2/2011 12:42 PM by Andrea Roberts
Comment hidden from resident
Mike Shearer completed the work and I will send Aspen out to capture the rodents trapped in the attic.
8/1/2011 4:27 PM by Andrea Roberts
Comment hidden from resident
Mike Shearer is going to also fill the holes on the roof as there are several. I cancelled with Mike from CallsPro.
7/30/2011 10:49 AM by Andrea Roberts
Comment hidden from resident
Mike from CallsPro is going out on Monday to fix the hole in the roof. Michael Shearer will go out on Monday and cut back the trees.
7/30/2011 10:41 AM by Andrea Roberts
Comment hidden from resident
The owner has authorized moving forward with fixing the hole on the roof and cutting back the trees to get a four foot roof clearance.
7/29/2011 11:11 AM by Andrea Roberts
Comment hidden from resident
I have contacted the owner to see if we can move forward with fixing the hole in the roof and cut back the trees to get a four foot clearance.
7/11/2011 4:16 PM by Andrea Roberts
Comment hidden from resident
I have contacted Mike Shearer to take a look and give us his opinion and a price.
7/11/2011 4:15 PM by Andrea Roberts
Comment hidden from resident
Here are the rodent control recommendations from Aspen that you asked for at the property located at 1226 Menlo Drive in Davis. 1. Any branch 1/4" inch in diameter or larger within four feet of the eaves allows rats to jump onto the roof. There are trees along the west side (three California bays), at the northwest corner, and at the northeast corner of the structure, all of which are within four feet. Recommendation: Trim all branches at least four feet from the edge of the roof. 2. There are three shade structures within inches of the roof. The small one at the northeast comer of the garage and the large one in the back yard have no vegetation growing on them. Rats can climb on them, but it's less likely that they'd climb those two rather than the one in the front yard, which is covered with ivy and wisteria. Recommendation: Strip all the ivy off the front shade structure, including the attached fence. If this is insufficient, it may be necessary to remove the wisteria and collar the posts. 3. There are over-growths of star jasmine and creeping fig at the fences at the east side of the structure. Recommendation: Remove the star jasmine and creeping fig. There is probably no practical way to keep the rats out of the attic once they are on the roof and so keeping them off the roof is necessary. Trapping (and baiting as a last resort) are a distant second to preventing their access.
7/8/2011 9:09 AM by Andrea Roberts
Comment hidden from resident
Aspen will contact the tenants directly. They will set traps and monitor them up to 60 days.
7/7/2011 2:44 PM by Andrea Roberts
Comment hidden from resident
I have left a message with Aspen Pest Mgmt. to give us a call to get the tenants information. I have notified the tenants that they will be hearing from Aspen.
7/6/2011 2:59 PM by Andrea Roberts
Comment hidden from resident
Jon found that there are rats in the attic. He cannot find there way of entry but suggests putting out traps or getting an exterminator.
7/1/2011 11:23 AM by Andrea Roberts
Comment hidden from resident
Jon will be out there today to assess the issue. He has confirmed with the tenants.
6/30/2011 2:10 PM by Andrea Roberts
Comment hidden from resident
Jon Montgomery from WavElectric will schedule appointment with the tenants directly.
6/17/2011 3:30 PM by Andrea Roberts
Comment hidden from resident
Owner has authorized moving forward. I will send Jon Montgomery out to patch up any openings.
6/17/2011 9:58 AM by Andrea Roberts
Comment hidden from resident
In Progress
I have notified the owner to let him know that we will be sending out our handyman to fill the holes.
6/17/2011 9:05 AM by Andrea Roberts
Comment hidden from resident
New | Assigned to Andrea Roberts
Task Created.

2011-08-17 17:08:15   Zabace is the most incompetent management company with whom I've ever dealt. The gentleman who does accounting has a handwaving way of managing the money, he also never gets back to your requests for information. Repairs were completed promptly; however, this is the only good thing about them. I asked via e-mail for a copy of the lease, this took 3 e-mails and 2 phone calls. I also just got a phone call from them asking when I was moving out...even though I signed a lease for the following year. EXTREMELY DISSATISFIED with their company. I did have a satisfying experience at 801 D St apartments, too bad they don't have any houses for rent. —paigedavis

2011-08-17 17:10:11   PS to Andy Wallace, perhaps if you stopped policing your site on the Davis Wiki, and started trying to improve your business management, people would have nice things to say about you —paigedavis

The only Paige in our records I can find was a roommate of Brian (listed above) and moved out over a year and a half ago. Is this correct? If not, please provide more relevant information so we may sufficiently address your problem? rentals AT zabace.com
—AndyWallace

2011-08-29 16:58:00   Be prepared to be the "squeaky wheel" in order to get Zabace to do anything for you as a renter. I had to email them twice to get them to remove a double charge on my account. When I submit maintenance requests, they never respond to them unless I call and email them to see what's taking so long. I'm usually a patient person and assume that companies I deal with have a glitch here and there—but renter beware! There have been far too many glitches for me to comment positively. Currently, I have a maintenance request that I've been waiting on for a month and a half for a broken drawer which was broken before I moved in! —LiSaV

LiSaV....if your repair request has not been resolved, please email repairs AT zabace.com —AndyWallace

2011-09-14 16:16:47   When I moved in I was able to work with zabace and their staff to come in to an agreement with the owners so I could move in early to paint rooms to our liking, we were also able to customize and increase the value of the property. Zabace made it easy for us to want to take care of the property by puting t the owners and tenants first before the company. Communication was key with this company with emails and letters which I was pleased to get early. The staff at Zabace were there for me on a personal level which made me feel like a friend or family. Thankyou kim andrea hanneen and joe for all the help! —JaysonLamoree

2011-11-02 18:15:43   Andy Wallace,

Regarding my 7/29/2011 posting, thank you for acknowledging more than 3 months is too long to resolve a rat issue. A simple apology does not restore the months of nights of lost sleep because rats were moving around over our heads. What is your explanation for listing the property and scheduling to show it to prospective tenants rather than simply resolving the rat issue so your customers and rent paying current tenants would re-sign the lease as we expressed repeatedly we would do once the rat issue was resolved?

2012-03-08 19:54:09   DON'T RENT WITH ZABACE! I have had horrible experiences with Zabace during nearly every aspect of apartment rental. Admittedly, we had an even worse landlord which didn't make things easier. I rented an apartment with them last year (Fall 2010-Summer 2011). Our landlord would routinely send our city water bills after the due date, by which point we had already followed up with the city to pay on time. When we moved out, this happened again, but instead Zabace received the water bill (which we had ALREADY paid) and deducted the $120 from our security deposit refund. I went into the office LAST FALL and was told by Joseph in the office that he agreed with me that it would now be Zabace's responsibility to verify with the city that we had paid and that Zabace would then refund the money. I emailed Zabace and called a couple times, hearing nothing. Finally I got a hold of them by phone again (it's now March 2012) and was told that because they don't manage the property anymore I would have to take this issue up with the landlord- who I have never even met.

This property management company does not respond to concerns quickly if at all. In my experience they have been extremely disorganized in the office (when we first moved in we were told that two of our apartment-mates hadn't turned in their rent so they couldn't give us keys. We had in fact, all paid rent, and they had just presumably lost the checks in the office...).

I would strongly discourage everyone from renting with Zabace. Worst management and business I've ever had to deal with. —EllenGriesemer

2012-04-14 14:43:56   I was trying to rent a property with Zabace and there were a LOT of issues that I dealt with despite it being such an inconvenience. First, the realtor took me to see the WRONG property. He called me literally 10 minutes before my appointment saying that he was showing me the wrong property despite the fact that when I made the appointment I specified the house with the price, color of house, and address. Second, each adult had to do her own application EVEN if they're in the same family and each application is $30. Since my father was co-signing he had to do his own application. Two sisters were living with me and to have both their names on the lease they had to do seperate applications. Since their mother cosigning for them, she had to do her own application as well. So her family paid $90 total and mine had to pay $60.
When they had finally accepted our application, we had issues with the lease agreement. There were many small clerical errors, like with dates. They forgot to send a copy to my father to have him sign it. On the original lease agreement they forgot to add the pet deposit and gave us 5 months to give the security deposit. So when they fixed the clerical mistakes they added the pet deposit and they only gave us THREE DAYS to get them the security deposit which was over $2000.
After giving them the deposit, they didn't contact us until a week later, saying that we couldn't have the house. The landlord had backed out of the agreement at the LAST MINUTE. However I was annoyed that after dealing with so many annoyances with the company, waiting a month for confirmation that we had place, paying almost $3000, and going through 2 lease agreements, the place still wasn't ours. We could have taken our business elsewhere and had less issues. I asked for my security deposit back and he said they had already taken the money from the cashier's check and the accountant wasn't in today. I asked him to call me back when the check was ready. So they're sitting on $2800 and we don't even have a place to live for the fall.
EVEN IF THE PRICE IS RIGHT I'd REALLY CONSIDER LOOKING FOR ANOTHER PLACE.
I never want to deal with this company again. —NoThanks

Update: They were willing to give us our application fee back, which I see as an integrity move. Still, be careful.

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