|2772 West Covell Boulevard|
|Just east of Lake Boulevard on Covell|
|8 AM - 5 PM Monday through Sunday|
|Equipment pickup until 4 PM daily|
|(530) 758-5625 Storage|
|(530) 757-2274 U-Haul rental|
Stonegate Self Storage is one of the local businesses offering temporary storage services and U-Haul truck/equipment rentals. Truck rentals are cheaper from Sunday through Thursday when people are less likely to be moving out, and a rental on August 31st should be reserved as soon as possible, preferably months in advance. August/September are pretty hectic but the rest of the year you can pretty seamlessly get storage space, rental trucks and a good variety of moving equipment and supplies for your move to or from Davis.
Stuff! If you got too much and you want to keep it, you need one of the storage units in Davis!
I used this place to move last year... I drove a total of 11 miles in the U-Haul truck—from Stonegate, to my apartment on Covell, to Harrison Storage on 2nd street, and then, before returning to Stonegate, to the gas station/Jimboy's to fill up the gas tank—it ate up almost $30.00 in gas before I said, "This is bullshit!" and stopped the pump! It seems a little fishy to me that even a U-Haul would get less than one mile per gallon. — ss
SS- Rental agreement is to replace the fuel you use (needle is indicated on contract), so unfortunately you may have simply added more fuel than you used.
Be carefull when ordering from them online or off. My girlfriend and I moved, reserved a Uhaul in Davis a month before moving day, we were guarnteed a truck on August 31st. 3 days before the move we get a call telling us that we need to go to Sacramento to pick up the Uhaul. Turns out they overbooked Davis for the 31'st like they do every year. We got stuck with the 40 dollars in mileage and 30 dollars in gas. We're trying to get the mileage reimbursed though. Movers be warned, you may wish to look elsewhere for a moving truck. — CharlesGeorge
The same thing happened to a friend of mine on August 20th. Another time, it took 40 minutes to get a truck after we arrived. And we were the only customers there the whole time! cjb
CG- We always recommend reservations DIRECTLY through us, an independent dealer, rather than online, and 1-800-GOUHAUL, which will take a reservation at a 'preferred' location providing trucks are available. If I can make a reservation here, that is your best guarantee a truck will be available to you.
2005-09-24 20:40:30 My girlfriend moved from Reno to Davis in September 2004, and we were scheduled to drop our U-Haul off at this place. What happens? The place is of course full, and then we have to travel all the way to Sacramento, and then find a ride back to Davis. I would NEVER use these guys as a U-Haul drop off, because they are always full. —JeffStuart
JS- August and September are understandably our busiest months/periods..the ability to store trucks simply becomes an impossibility after the first 25, and we cannot accomodate the hundreds that show up during this busy period. Believe us when we say we empathize with our customers on this issue, it's a huge inconvenience with no practical solution.
2006-08-09 08:42:13 Be careful if you ever rent a storage place from these guys too! They do not give reciepts to if you mail in or drop off a payment after hours and I've asked for an address change three times and they still don't have it correct. At last, they said they needed an official address change form to make the change, but can seem to figure out how to mail it or fax it to me. I live in Oakland now and it's going to take two and half hours out of my time to deal with these completely inept people. —JenniferHeelan
JH- After reviewing your records, the Change-of-Address was completed properly and FAXED to us. We apologize for any inconvenience you experienced from this process. Receipts are available only during regular business hours.
2006-08-21 19:36:40 BEWARE! These people are totally rude and obnoxious. When I returned the truck I asked if I was all set to go 3 times and got totally no response from the old man. Custemer service did not only not exist but they were down right terrible. Rented a uhaul for a move. Returned it 2 hours late as sometimes happens. They charged me an extra 100 dollars in late fees as well as charge for an extra day! They even told me that if I didnt have it back in less then an hour they would report it stolen! Sometimes people get there uhaul in late especially poor students who may not manage there time well.. but even though I WAS 2 hours late 130.00 dollar charges + terrible service + threatening to call the cops = Never EVER rent from this place. F- —RyanMiller
RM- The truck you rented had other customers expecting to get their truck after you, and when you inconvenience others and exceed your agreed rental duration, there are penalties: typically this is another rental period ($19.95), late fee ($25.00), plus $10 for every hour the truck remains in your possession. If a renter is late, CONTACT US as Uhaul considers a non-returned truck to be stolen if we aren't notified of its tardiness.
I once had to rent a couple of hand dollys from this place because the UHaul store in south Davis didn't have any left. The people in south Davis called over the reservation and I went to pickup the dollys. When I got there they were totally unresponsive and then asked me how long I needed the dollys. When I said I needed them for the day they got all upset and said that their customers needed the carts. I was paying to rent the things for the day. They weren't giving me a discount for only having them for a couple of hours. I ended up telling them they were terrible business owners and went to All Star Rents. JimEvans
JE- I have no idea what this is about, as dollies are available for rental almost always..the exception being when there are only a few in stock and were already reserved for 1-way outgoing trucks. There are no variable rates for their rental...flat fee only.
I think my posting was pretty clear. I had the dolly reserved and I was going to pay for a full day and the couple (I don't know if that's you) wanted it returned after a few hours despite me paying for the full day. And they were very dismissive and rude. —JimEvans
2007-07-05 14:21:03 This place sucks. The younger guy was helpful and polite, but the older lady and the older guy are rude as hell to every customer. The lady at the desk needs an attitude adjustment, and the older guy who brings people's trucks in and out needs to stop mumbling and look at customers in the eye instead of being a total prick. Instead of trying to help people move, they are in the business of adding as many surcharges as possible. Moving sucks for everyone and they need to be in the business of helping you move instead of hindering it. They had a dozen trucks sitting on the lot and wouldn't give one to the guy who came in before me because his reservation was for the day before (the lady at the front KNEW he could barely speak english in the first place when she made the reservation the previous day, so she was basically taking his $50 no-pickup fee right from the get-go). Why would the guy even make a same-day reservation? STOP BEING GRUMPY OLD PEOPLE AND START RUNNING A RESPECTABLE MOM-AND-POP BUSINESS! DO NOT GIVE ANY MONEY TO THESE PEOPLE! THEY DON'T DESERVE IT. —GarrettGallegos
GG- Thanks Garrett for bringing this to our attention. The trucks you may have viewed on the lot are either on reservation already, or strictly local-only trucks (Uhaul policy). In the summer, our trucks are almost always going in and out, even if you seem to see them sitting still in between rentals. Yes, a no-pickup fee exists and is rarely used. If one reserves a truck for 8AM and calls at 1PM saying they need to cancel, we can charge a late fee at our discretion, depending on the demand at the time.
2007-08-30 18:19:10 Last week I dropped my Uhaul truck off at Stonegate Self Storage. There was an older man working behind the counter and though he clearly saw me enter, he said nothing for quite some time, just sat there, chewing with his mouth closed but never swallowing. Finally, I said, "I'm returning a Uhaul Truck..." He looked up, very slowly, and asked for my name. When I gave it to him, he said, "Is that German or something? "It is," I informed him. He stood up with a very mean expression on his face and said, "Germans killed my mother." I tried to explain that I could hardly be blamed for something that happened to his mother. He was an old man, after all, and his mother had probably died long before I was ever born. "I'm afraid I need to charge you a late fee," he said. "But I brought the truck back 2 hours early!" I protested. "Explain that to my dead mother," he said with the most evil look I've ever seen on anyone's face. I didn't know what to say. I tried to talk to some reason with him, but the old man wouldn't have it. Eventually, an older woman came into the office. She started sniffing the air (swear to God, this is exactly what happened) and finally said, "Do I smell a German?" The old man nodded eagerly. "Smells kind of like an old smelly sock, don't it?" he added. She nodded her head and said, "An old smelly sock with shit in it." I couldn't believe what I was hearing. I'm not making this up! It was the most incredibly thing that has ever happened to me! My advise is don't rent from these people if you're German, else you'll get charged a late fee. —MrHofstadt
I'd highly suggest filing with the Better Business Bureau since this is discrimination. You can file a complaint at http://www.bbb.org/complaint.asp. If everyone of these individuals filed a complaint, action will definitely be taken.
MH- Mr Hofstadt..return the truck on time to avoid a late fee. We would never charge a 'late fee' for an early return..we encourage an early return. Indeed, our system will not allow us to charge a late fee on an truck returned ON TIME or EARLY. This story of yours, while a very interesting take on events, is PURE FICTION. Lastly, my mother is ALIVE (87 years young), HALF-GERMAN herself, making me QUARTER German. I'm proud of my German heritage, as I am sure you are too, but it is unacceptable for you to make such defamatory statements against our character, just because you were unhappy you were charged a late fee. Really! (swear to God).
2007-09-13 16:31:12 THE PEOPLE WHO RUN THIS PLACE ARE HORRIBLE! Please, please, please, do not do business with them. They would always tell me contradicting information and then blame me for their awful communication skills. One guy told me, in all seriousness, that I was becoming a pain in the "butt butt" because I called to ask if I could get in to my unit. Find another option! —DanSchoen
Schoen, is that German? To be serious, when you see an edit on this page you just know its going to be another comment about how terrible these people are. They should team up with the couple at the Marketplace UPS Store.
DS- Normal gate hours are 6AM to 9PM, 7 days a week,365 days a year. There is NO ACCESS beyond these times, the gates get locked. You had an upstairs unit, and the same access as everyone that rents a unit here at Stonegate Self Storage.
2007-10-20 12:48:41 Yeah this place has horrible customer service it's disgusting. I don't work for Streng Self Storage in Woodland but I'm definitely going to suggest it. I rented a 5x5 for only 36 dollars a month. No deposit. No admin/misc fees. No minimum stay. Open 24/7. There's nothing better in the area as far as I know! —Devon
Devon- There are many storage options outside of Davis. Streng is one, but our facility is in Davis. Were you truly a customer at SSS?
2007-12-06 13:01:00 All I can say here is u-n-b-e-l-i-e-v-a-b-le!! Rude and Nasty owners! Have witnessed the man (Bob) actually yelling at customers on 2 separate occasions and making a young lady cry right in the office after screaming at her (yes...really!) - Do not use this business if you don't have to... the worst customer service and customer appreciation I have ever seen! *I've heard that they treat their U-Haul clients even worse than their storage clients. —marabella
MB- The one lady that was crying was getting her locker sold at auction, and was desperate to save her property despite being more than 70 days in arears, and was pleading to make a partial payment. I checked with the owner, who refused partial payment, and the drama that followed is what you witnessed. Stuff like this unfortunately happens.
2008-01-12 14:30:20 Just went there to go rent a small unit, and the guy in front of me was attempting to rent a truck and pick it up the night before the move. The old guy working there said that they closed at 4 pm, to which the rental customer remarked in disbelief "4 pm!??". The old guy then tried to convince the man who wanted to rent a truck that no Uhaul place stayed open later then that. I chipped in that I just rented a truck in Vacaville that was open until 8 pm a week and a half ago. Don't think I need to rent a storage unit from anyone that is going to lie to their customers. —Chad7
Chad- ....all uHauls *IN DAVIS* do not stay open later than 4PM. Minor detail left out of the story.
2008-01-29 15:01:14 I found out that the owner of this busness is Simmons Real Estate here in Davis their phone # is 753-5638, call them with your problems! —austin
Austin- Good man, Austin..this information is correct!
2008-03-14 12:27:52 I've got trucks for these guys 4 times and am getting another from them this weekend for my move out of Davis to San Francisco. Bought lots of boxes from them also. Never had anything but good customer service. Spent ten minutes talking to the old guy about my girlfriend's 80cc Honda Scooter last time I was there. Seemed nice enough. Maybe its cause I'm not German. *shrug* —ZacMorris
Zac- Thank you Zac, I'm glad I also got to thank you in person!
2008-03-22 15:20:33 I have rented two separate units from this business for the last year and had nothing but exceptional service each time I have needed assistance. My job requires that I have a storage unit that will sign for deliveries. I literally called every self storage business in both Davis and Woodland and the folks at Stonegate Storage were the only ones willing to sign for my shipments. Additionally, Each month when I need to collect my receipt it is consistently printed in advance and waiting for me. Bob and Charlene have only treated me with kindness and respect and I have never seen them treat another customer poorly; and I visit my storage unit at least two times every week. —HHWEST
HH- How refreshing to finally hear a customer praise our efforts! We try day in/day out to give the best service possible. :)
2008-06-03 12:08:40 I went in today to rent a 5x7 storage unit for $59 a month and I was very satisfied with my experience here. —AmandaE
2008-06-04 10:29:52 We visited them yesterday; they were a little brisk, but when we found out they didn't have a unit large enough for us (the largest was 5x7), they offered to call another storage place and see what was available. We ended up going to the other place they recommended (South Davis Storage) and they were really nice about us renting from another business. —ElleWeber
2008-07-05 13:19:07 I am the owner of a local moving company, The Graduate Movers of Davis. I have had many great experiences with these people with regard to both storage and U-Haul rental and I refer a lot of my customers to them. As a small indepeendent who has had to get accustomed to U-Hauls practices I can see how a lot of the glitches and inconsideration in the U-Haul sysem can be misconstrued as local problems at a U-haul rental location. The truth is that most problems my customers (and Stonegates) have with U-haul are not problems with us but problems with the U-Haul website or 800 numbers customer service which is sub par.
If you book a truck with Stonegate over the phone Charlene or Bob will take care of you, guaranteed. If you call 1 800-go-uhaul they will guarantee you a truck for that day but they could send you somewhere inconvenient to pick it up or drop it off and sometimes they can't tell you where until the day before.
None of my moving customers have ever expressed any negativity about their experience with Stonegate and I am appalled by the ignorance that this Wiki page is fostering about them. It is a testament to their honesty and commitment to Davis that they have chosen to respond to all of these comments instead of simply deleting the obviously malicious and dishonest ones.
I know that summers get crazy in the moving business, and I know very well the stress involved in your move. But give these folks a chance and know they are ten times busier than you, as they are trying to help a LOT of people come and go from our great town and I think they do a hell of a job doing it. —taylorpope
2008-09-04 18:35:28 My girlfriend and I just moved out of Davis to Santa Cruz, and after reading all the negative comments on all the Uhaul rental places in Davis, I went here about two months ago to reserve a 14" truck for Aug. 27th. The lady who helped me was very friendly and considerate, and gave me a lot of good advice about boxes, moving, and the truck. They called me two days in advance to schedule a pick-up time for the truck, which they confirmed was indeed in Davis, and Moving Day came and went smoothly. I had no trouble on the other end either, in Santa Cruz, but that's neither here nor there. :) Thanks for the wonderful service, Stonegate Self Storage! —EugThinks
2008-09-10 09:14:59 They would not rent to me for some reason, I asked they said nothing I was just trying to rent a truck and they refused and I was very friendly. I called uhaul to complain and I hope people stay away from this place very unfirendly —Brians
2008-09-23 14:34:29 I'm horrified by some of the comments on this site. I've rented trucks from Stonegate, and I've rented a storage unit from them for several years. Since I always pay my rent in person, I'm in their office once a month. Bob and Charlene are very sweet people, and I've never seen them mistreat anyone. I assume that "MrHofstadt" was trying to be funny. He failed. —SueWJ
2009-06-28 20:41:33 I've rented a unit from SSS for nearly two years and have never had a problem with the owners or any of the staff. They have been friendly and helpful every time I've had to go into the office. —tmalex
2009-07-01 10:01:41 I had the moving experience from hell and if it wasnt for Charlene I would have gone crazy. I had to rent two trucks in one weekend from Davis to San Francisco and Charlene went out of her way to accommodate me. She even listened when I vented about all my drama. She treated me like I was her own daughter...I have been to many Uhaul locations in California and I have never received such exceptional service! I feel like most of these negative comments are about Uhauls policy that they cannot control, they have to follow Uhauls rules. Read your contracts. Charlene thank you so much! —AngeliqueT
2009-07-01 14:47:26 I just came across this page and I was astonished to see the criticisms of the mom-and-pop owners here. When I used this local U-Haul for an in-town move they were extremely friendly and helpful. They even went out of their way to make sure that we were charged less money... advising us that we didn't really need a dozen blankets (as the website recommended) and gave us a cheaper truck when one became available. My only complaint would be that they don't really have enough staff to deal with busy times, so there can be a wait. Allow plenty of time to transact your business. —CovertProfessor
2009-07-01 15:41:49 I agree with Covert. The couple that run this place were nice to be too, although I think they spend a great deal of time every day dealing with people who haven't read their contracts, and thus are surprised when they are charged for things that they didn't realize they would be charged for, and become upset after that. You definitely may have long wait times if more than one person is in the office. (I think it took me over an hour to get a truck checked out or returned one time!) The couple is also not particularly technically savvy, so some things that would take a very short time with other people can take quite a while. It definitely would help if they had someone else behind the desk, because whoever is working there often has to handle issues by phone and in person while checking information on the computer as well. Plus they have to deal with the trucks and dollys and storage units as well. So while it would cost them something to add another person, they could probably improve their customer service quite a bit if they did so, and make up the costs in increased business. —IDoNotExist
2009-07-05 12:45:19 I just moved to Davis on a one-way and the staff (Charlene and probably Bob) were really nice and they were very accommodating. It almost seemed as if they didn't need the 14' I dropped off but they took it anyway. That of course was a big relief with the exact 1/4 tank of gas I had. I'd definitely return if I need any further services. —RyanMikulovsky
2009-08-07 22:55:02 Just because some people have had good experiences with this place it does not mean that those that have had bad experiences are "ignorant" or "haven't read their contracts". And I hardly think they should be congratulated for not "simply deleting the obviously malicious and dishonest ones". —JimEvans
2009-08-07 23:39:21 Jim: From what I saw, a lot of people indeed did not read their contracts, because they were arguing over things that were clearly spelled out in the contract, such as charges for fuel. It's quite common for people, when faced with a lot of legal fine print, to just go ahead and sign a contract without reading it. When things don't go the way they expected, they are surprised, but legally, they had fair warning. That doesn't meant that the contract terms are particularly fair towards renters, or that they aren't one sided. But if you don't even read it before you sign, you're much more likely to have a problem. —IDoNotExist
2009-09-11 13:49:43 The folks that run this place seem truly unbalanced in addition to their jaw-dropping rudeness. I'd take business elsewhere. —C.A.
2009-12-19 21:39:08 After reading many of these comments, I was wary of renting a U-Haul from Stonegate but found myself without other options. However, I was surprised to find that the customer service was quick, friendly, and honest. I suppose it helped that I'm a bit "off-season" as I'm moving during the university winter break, so the place isn't as packed as it might be toward the end of August and stress levels seem to be low. I was also careful to clarify exactly what I'd be paying for, read my contract carefully, and manage my time in order to return the U-Haul on time. Though I'm sure some (inevitable) anomalies occur, I'd venture to say that so long as you know what to expect, discuss the terms of agreement with the agent, and do your part by respecting the equipment and your allotted time frame, you'll be just fine. —ChrissyNoble
2010-01-31 17:06:15 It seems it's the temporary residents who are complaining the most about issues that are mostly beyond the staff's control. I've rented units from them since 2000 and have never had a single issue and as a matter of fact they have usually gone out of their way to cut me some slack during "lean" months. By the by, you should always be careful ordering anything on line. Until you speak to someone and have a name your getting nothing but data. The folks at SSS have always been personable and helpful. I would highly recommend this place. —jzavalla
2010-02-02 11:54:17 I experienced great customer service during my reservation! —cmcf
2010-03-01 13:10:49 I rented a large unit here in December to store my furniture and purchased a lock to make sure my belongings were safe. I went back to my storage unit 2 weeks later and found my couch, TV, TV stand, and XBOX were all damaged from a leak in the roof. I contacted the Manager (older lady behind the counter) immediately and showed her the pictures of the damage to my property and the rusted beam on the ceiling from which the leak was dripping. The galvanized beam was discolored with large orange/yellow rust stains which leads me to believe that this unit may have previously been leaky and was undisclosed to me at the time of rental. Since I was forced to sign the waiver when I rented and additional insurance wasn't purchased they told me that it wasn't their problem.
When I calmly tried to address the situation, the older lady yelled at me and repeatedly said,"ARE YOU CALLING ME A LIAR?"
That means that once you sign the waiver... even if they rented you a leaky storage unit, which resulted in damage to your property... they don't care.
I also rented a U-Haul truck from them for the convenience of the move and had to put in almost $30 just to get the needle back to the 3/4 mark and I only made 2 trips across town in Davis.
NOTE: It took more than 40 min for me to rent both the unit and truck even though I had ordered the truck online with my credit card and I was also the only customer. —Magster
2010-05-08 22:15:12 Had no problems with the reservation or actual use. I reserved a truck only 24 hours in advance and it was there when I arrived at 8 am. Truck was in decent shape and the whole transaction worked well. —RalphFinch
2010-06-09 09:40:58 Great service! Very friendly and kind staff. I do recommend going and making the reservation in person. —JessTyson
2010-06-27 13:15:08 I went to this storage this morning. They are extremely rude. The old lady was snappy and ignored the people standing in front of her. The older guy tried to charge me $60 for 4 days left in this month. The older lady told me on the phone that it would be prorated. I thought what a rip off. Not only do they have bad attitudes they try to rip you off. The customers asked a question and was told to wait 5 minutes, while she look through some files. It turned out to be a lot longer. I would not recommend this place. —pmcelroy
2010-07-21 14:19:53 Great Service! We had a trailer hitch installed at a Sacramento U-haul location and went to Stonegate Self Storage to pick up a trailer (actually 2 trailers reserved over the phone with Charlene for 2 one-way moves - no problems getting either one). When we hooked up the trailer, the brake lights didn't work. Bob and Charlene suggested we call the U-haul roadside assistance number to get things repaired. It turns out the installation was done very poorly and had to be fixed by the independent auto repair company contracted with U-haul. Since there was no problem with the trailer, I had to pay for the repairs but Charlene helped us get reimbursed by U-Haul (for a problem she had nothing to do with). Thanks for your help! —AndrewClifton
2010-07-31 22:38:53 Poor customer service is an understatement for this place. The couple (managers – husband and wife) that run this office are rude disrespectful and are way too preoccupied with conspiracy theories about how people (their customers) are trying to cheat them… While standing in line yesterday (before renting a truck), I realized that this place could be a problem. There were two costumers before me (a young African American lady and an older white gentlemen – about the same age as the owner). The two customers were treated very differently. After the young lady left the building, the manager made the following comment to a customer before me (an older gentleman): “I make exceptions all the time, but sometimes you just have to say no… you know…” That was a red flag and I should have left, but after giving it some thought about how many plans I would have to rearrange and a potential charge on my credit card for a pre-ordered truck, I decided to go ahead with the rental.
Well, today, when I brought the truck back I was accused that my gas receipt reflected “too much gas” and that I presented some other receipt … I asked the manager (lady) to look at the time and date when the truck was fueled and call the gas station where the truck was fueled (5-10 minutes before arriving back at the rental place) to confirm that indeed I fueled this truck and not some other car… there was also a dispute about “how” full the tank was etc. SO, to make a long story shorter, lesson learned: I will never go back there again and if you are a person of color and/or a female you will be disrespected and will get a very poor service. On the other hand, (as observed the day before) if you are an older white middle-class male, you will be treated with kindness and respect.
2011-07-24 22:20:49 All I can say is, don't rent from here. The older bald guy who works here is very rude. AVOID AT ALL COSTS! —MatthewWhitman
Best wishes for a harmless retirement for the owner! —BruceHansen
2011-08-11 13:06:14 HORRIBLE. Worst customer service ever! First they send me an e-mail confirmation that was wrong. Then I was told $.81 instead of $.89 per mile which they should have given me cause that's what was quoted. Jim brings out a truck for someone else and he's smoking in it. Then Jim brings out a dirty truck for me, that you can hardly see out the window, when asked about it he said they'd need two more people on their crew to do that. One to hold the windex while the other wipes? When checking out the truck I said I wanted to pay cash so what do they do...charge my credit card! Called again and I was told that I shouldn't have turned it into their overnight drop box if I wanted to pay cash, which I wasn't told because I guess the person who helped me wasn't a front desk person. So in conclusion no one at Stonegate Self Storage knows what they're doing at all. You should not support this business and I would drive to a different town to rent a truck. Horrible. Horrible! —autumnhughes
2011-10-20 22:17:59 We rented a small truck there several years back, but we had a really bad experience. We rented a moving truck for 24 hours, we wanted to return it early to be nice so they could maybe rent it out again that day, they totally SCREWED us and said we ilegally parked and that they had to call a lock smith to move the truck. The truck was only in their lot for 1/2 hour. There is NO way they called a locksmith. LIARS !! (DON'T GO TO STONEGATE STORAGE !!!) Stick with South Davis Storage if you want a pleasant experience. —JohnKennedy
2012-01-13 15:36:56 I've moved with this company several times. It has always been a very pleasant experience, and they are actually quite nice. That being said, I have observed them being a bit brusque with other people in line before me. In those instances, it has always been a give-and-take situation with someone jumping too quickly to less than polite. I actually applaud business owners who don't buckle when some customer gets nasty or unfair. I think "the customer is always right" has ruined the retail experience and empowered idiots and jerks everywhere to raise their voices and cause a fuss in an attempt to get what they want and be unfair, and there is no shortage of these empowered people in Davis. You get what you give, and I've always treated these two with respect, and have without exception been treated the exact same way by them in return. Recognize that moving is stressful and you may not be on your best game, and just try to be kind. —DavidBenjamin
2012-03-28 17:13:56 Excellent service - I don't know why there are so many negative reviews...
I rented U-Haul truck from Stonegate to move out of my apartment to the bay area. They were perfectly congenial and were generous with advice about what size truck I would need for the volume of stuff I was moving. They went out of their way to find a convenient place for me to drop the truck off on the other end of the move (apparently the U-Haul corporate system only lists locations that are currently short on trucks). They explained what each charge was for, and what I should do to avoid additional charges. Fast. Painless. Easy. I would definitely rent a truck here again. —EricRanstrom
2012-06-10 23:07:13 Would not recommend. Charged $40 for furniture blankets that I never even rented. What's more, the original contract that I signed stated 6 rented blankets (which I returned), while the later sent email reciept stated 12. Fraud much?? Dear management: CHECK YOUR INVENTORY before you accuse your customers of theft.
Go elsewhere or do an extensive precheck of your equipment so as to avoid being SCAMMED. —OlekKovalyov
2012-07-18 17:13:47 We've had two great experiences here. First we needed to rent a truck to move our daughter back to Davis for the summer from SJSU. Over the phone, they helped me explore my options and recommended a one-way rental from San Jose, which we returned to their location. A few weeks later, we were back to rent a 26-foot truck for our own move across town. I must have talked to 4-5 people between the two transactions, and they were friendly, polite and helpful. Even when I called up, a little nervous about putting gas in the tank of the 26-footer, they were cheerful and nice about giving me suggestions for a gas station with enough clearance. I'd definitely use them again. Very nice folks. —EvaG
2013-10-15 11:04:42 Be careful, these people are dirty. I signed up with them for the month of September. I notifed them on move in day I would be gone by the end of the month, and my sign up paperwork had an end date of the end of September on it. I also recall filling out the paperwork for leaving there and then. In spite of that, because I didn't go back in and remind them again, they took my deposit for the month of October. I do feel sorry for them they can't apparently make an honest business solvent. There's another storage place in South Davis that I've rented trucks from and had no problems with. Go there. Avoid Stonegate if don't want to get scammed. —MatthewPalm
2013-10-15 11:33:15 Because somebody posted a comment today, I started reading other comments too. And I read this one too:
Last week I dropped my Uhaul truck off at Stonegate Self Storage. There was an older man working behind the counter and though he clearly saw me enter, he said nothing for quite some time, just sat there, chewing with his mouth closed but never swallowing. Finally, I said, "I'm returning a Uhaul Truck..." He looked up, very slowly, and asked for my name. When I gave it to him, he said, "Is that German or something? "It is," I informed him. He stood up with a very mean expression on his face and said, "Germans killed my mother." I tried to explain that I could hardly be blamed for something that happened to his mother. He was an old man, after all, and his mother had probably died long before I was ever born. "I'm afraid I need to charge you a late fee," he said. "But I brought the truck back 2 hours early!" I protested. "Explain that to my dead mother," he said with the most evil look I've ever seen on anyone's face. I didn't know what to say. I tried to talk to some reason with him, but the old man wouldn't have it. Eventually, an older woman came into the office. She started sniffing the air (swear to God, this is exactly what happened) and finally said, "Do I smell a German?" The old man nodded eagerly. "Smells kind of like an old smelly sock, don't it?" he added. She nodded her head and said, "An old smelly sock with shit in it." I couldn't believe what I was hearing. I'm not making this up! It was the most incredibly thing that has ever happened to me! My advise is don't rent from these people if you're German, else you'll get charged a late fee. —MrHofstadt
Please note that I am Dutch and I am a German (and Dutch) teacher (so I LOVE Germans - Grüßgott), but this is the funniest story I've read in days. You should start writing novels, you sure have talent! —ConstantiaOomen
2014-02-22 13:38:32 DO NOT TRUST ANYTHING THESE PEOPLE SAY TO YOU
Be very careful doing any business with the people at Stonegate Self Storage, 2772 W. Covell Blvd., Davis, CA. They are thieves, liars and generally disreputable people.
They smile and lie to your face but when it comes to fulfilling their word, they'll stab you in the back and hide behind what they say is in the contract. My contract is in my locker so I can't get it, they've already proven themselves to be liars, so i don't know what the actual wording is.
More to follow soon, but the gist is: 1) I am late with a payment
2) When I asked just a few days ago, Charlene, one of the owners, told me that my locker would be over-locked at the end of the month if I didn't pay by then. I was told the same thing by other employees there when I asked some weeks ago, but I wanted to be sure so I went straight to the "horse's mouth".
3) They have a full month's rent as security deposit.
4) I went to my locker this morning to get a change of clothes, soap, etc. and found it over-locked.
5) Now they're saying, her employee and her, that the contract says they can over-lock on the 15th. I talked with her on the 15th and she told me I had until the end of the month.
6) Thieves and liars, etc. they are—do not trust them.
7) I am homeless and I am late with the payment, but I have dealt honestly with them, kept them in the proverbial loop and I have trusted their word. Yes, I am homeless and yes, I still have my integrity. These people at Stonegate are thieves, liars and generally disreputable people.
More to come. I talk w/legal aid on Monday. 02-22-14 —goveganforlife
With an attorney's assistance, I was finally able to get my stuff out of their clutches. From what I see, their violations of the law (criminal behavior) make them eligible for a class action lawsuit. How many other people have they tried to do this to and got away with it? They want to sic their collections dogs on me? Oh, YES, PLEASE, let's bring this to court—PLEASE. They are criminals, thieves, liars, and generally disreputable and untrustworthy. 03-08-14 Update added to this file 3-21-14
2015-08-15 01:41:29 Under new management. Stonegate Selfstorge has perfect storage units, moving supplies for sale and a fast U-haul rental process. Policies at Stonegate are enforced verbally to protect customers and employees. Employees are not allowed to break policies or rules for any customer(s), that would be unfair to the other customers who did not get same treatment. Ask any stonegate employee and they will tell you they love their job. The facility is clean, fast, and productive. Stonegate treats all their customers fairly, no matter what! Even if your not a customer you will still receive the help you deserve. Store number is 5307585625 or email@example.com to be politely helped with your moving needs or to ask any questions. :) —Ronnycortes